Motorola Moto Z2 User Guide

User guide

Para la versión en español, visite verizonwireless.com/Support

At a glance

Start

Home screen & apps

Moto app

Control & customize

Accessibility

Calls

At a glance

Messages

Email

Type

Google Apps™

Browse

Photos & videos

Play Music

Locate & navigate

Organize

Connect & transfer

Protect	Want more?	Get help & more	Service & repairs	Hot topics	Search

At a glance

a quick look

At a glance

First look - Moto Z2 Force

Hot topics

Go to Menu

First look - Moto Z2 Force

Let’s get started. We’ll guide you through startup and tell you a bit about your phone’s features.

Note: Software updates happen frequently, so your phone may look a little different.

	Proximity			SIM & microSD
	sensor			card slots
Front					Flash
camera
				11:35
Back
cameras					Volume
					buttons
			JUN 1 THU
ShatterShield™					Power button
display
					Press: Display on/off.
					Press & hold:
Back					Phone on/off.
Home
	Google Duo			Moto Calendar
Recent

Fingerprint

sensor

Microphone

USB-C/Charger port

Tips & tricks

•Start: Insert the SIM card in your phone and charge up. Then power on and follow the screen prompts to set up your phone. See “Start”.

•Top topics: Just want a quick list of what your phone can do? See “Hot topics”.

•Help: All your questions about your new phone answered

right on your phone. Swipe up > Device Help. Want even more? See “Get help & more”.

Note: Certain apps and features may not be available in all countries.

This product meets the applicable national or international RF exposure guidance (SAR guideline) when used normally against your head or, when

worn or carried, at a distance of 1.0 cm from the body. The SAR guideline includes a considerable safety margin designed to assure the safety of all persons, regardless of age and health.

Caution: Before using your phone, please read the Legal information by swiping up > Settings > Legal information.

At a glance

At a glance

First look - Moto Z2 Force

Hot topics

Go to Menu

Hot topics

Check out what your phone can do.

Topic	Location
Find these fast: Wi-Fi, airplane	See “Quick settings”.
mode, flashlight, and more.
Pinch, zoom, swipe, and more.	See “Controls and
	gestures”.
Choose new wallpaper, add	See “Redecorate your
widgets, and more.	home screen”.
Find the right settings to get	See “Take photos”.
the perfect shot.
Access the internet.	See “Browse”.
Browse, shop, and download	See “Download apps”.
apps.
Keep your info safe. Set up	See “Protect”.
your password and more.
Never get lost again.	See “Locate &
	navigate”.
Save data charges. Use Wi-Fi.	See “Wi-Fi networks”.
Stuck? Confused?	See “Get help & more”.

Start

let’s get up and running

Start

Put in the SIM card

Charge up & power on

Go to Menu

Put in the SIM card

To insert your SIM card or an optional microSD memory card, follow these instructions.

Caution: Make sure you use the correct size SIM card and don’t cut the SIM card. Don’t use tools to remove

the battery—doing so may damage your phone.	Nano SIM

Put in the nano SIM and memory cards.

With the phone facing	Put in the SIM card with
down, insert the SIM	the gold contacts up. Put
tool into the tray hole	in an optional microSD
to pop out the tray.	card next to the SIM card.
	Tray Front
	SIM card
.	SIM with
	microSD
	(optional)

Push the tray back into your phone.

Charge up & power on

Charge your phone fully and turn the power on. Then select your language and follow the screen prompts to get started.

Charge up.

Before using your phone,

connect the USB-C cable to the charger provided and fully charge your device.

Power on.

Press and hold Power until the screen lights up.

Start

Start

Sign in

Battery life

Go to Menu

Sign in

After you power on, just follow the screen prompts to get started.

If you use Gmail™, you already have a Google™ account—if not, you can create an account during setup. Signing into your Google account lets you access, sync, and backup your stuff. See your Google apps, contacts, calendar, photos, and more.

Tips & tricks

•Wi-Fi network: For faster Internet access or to conserve mobile data use, swipe the status bar down with two

fingers, then tap > Wi-Fi. There’s more in “Wi-Fi networks”.

•Accounts: To add, edit, or delete accounts, swipe up > Settings > Accounts. To set up email accounts, see

“Email”.

For help with your Google account, visit www.google.com/accounts.

Note: This phone supports apps and services that may use a lot of data, so make sure your data plan meets your needs. Contact your service provider for details.

Battery life

Your phone processes tons of information. Depending on what you use, that can take a lot of power.

When your phone is stationary, not charging, or not in use for a period of time, unnecessary background processes are shut down to optimize battery life.

To see what’s using up battery power, swipe up >

Settings > Battery.

To help improve battery life, swipe up > Settings >

Battery > Battery saver, and tap to turn it on.

Tip: To quickly open Settings, swipe down on the status bar with two fingers and tap .

Tips & tricks

To save even more battery life between charges, you could reduce:

•Bluetooth® use: Swipe up > Settings > Bluetooth and turn it off when you don’t need it.

•GPS use: Swipe up > Settings > Location > Mode

>Battery saving to turn off GPS tracking.

•Display brightness: Swipe up > Settings > Display

>Brightness level and drag the brightness slider left. Make sure Adaptive brightness is also turned on.

•Display timeout delay: Swipe up > Settings >

Display > Sleep > (shorter setting).

Start

Start

Sign in

Battery life

Go to Menu

•Activity of seldom used apps: Swipe up > Settings

>Battery, then tap Menu > Battery optimization. Select

All apps from the drop-down and tap the app you want to adjust. Select Optimize and then tap Done.

•Remove widgets that stream information to your home screen, like news or weather.

•Unused online accounts that you registered: Swipe up

> Settings > Accounts. Tap the account you want to remove. Tap it again, then tap Menu > Remove account.

•Recording or watching videos, listening to music, or taking pictures.

Home screen & apps

you have quick access

Home screen & apps

Quick start: Home screen & apps Help & more

Search

Status & notifications Volume & interruptions Do not disturb Download apps

Take care of your apps Update your phone

Quick start: Home screen & apps

The home screen is what you see when you turn on your phone. From here you can explore apps and more.

Note: Software updates happen frequently, so your screen may look a little different.

11:35 Swipe down with one finger for notifications or with two fingers for settings.

Search by typing or say "OK, Google.”

Google			Moto	Calendar	Play Store

Swipe up to see all your apps.

Go to Menu

Tips & tricks

•Open app list: Swipe up , then swipe up to scroll through apps.

•Return: To return to the home screen from any location, tap Home . If One button nav is turned on, tap the fingerprint sensor to return home. See “Control with one touch” for more on this feature.

•Pages: To add a page, drag an app to the right side of the screen until you see a white bar. You can add multiple pages. To see other pages of shortcuts and widgets (if available), swipe the home screen left.

•Settings: To quickly open common settings, swipe the status bar down with two fingers. To open more settings, tap .

•Add shortcuts: Swipe up , touch and hold an app, then drag it to one of your home screen pages. To see all your apps, swipe up .

•Apps: To remove an app from a home screen page, touch

and hold the app, then drag it to Remove. (The app isn’t uninstalled from your phone, its just removed from the home screen.)

•Customization: For more about changing your home screen, see “Redecorate your home screen”.

Home screen & apps

Home screen & apps

Quick start: Home screen & apps Help & more

Search

Status & notifications Volume & interruptions Do not disturb Download apps

Take care of your apps Update your phone

Go to Menu

Help & more

Watch a tutorial. Read a how-to. Find out anything about your phone.

Find it: Swipe up > Device Help

Device Help

LEARN			FIX

Moto Z Force

Popular topics

Set up phone

Learn the basics

Personalize your phone

Apps

Calls and contacts

Photos and videos

Music

Battery

Security

Search

At the top of the home screen, tap the Google Search box for a text search or tap to search by voice.

When you type, suggestions appear below the search field:

•To search for a suggestion, tap it.

•To search for text in the search field, tap on the keyboard.

Tip: To close the keyboard, tap .

Status & notifications

At the top of the screen, icons on the left notify you about new messages or events. If you don’t know what an icon means, swipe the status bar down for details.

Tip: Getting too many notifications? Touch and hold a notification to see which app is sending them to you. Then you can turn them off.

11:35 AM

1:35 AM

Swipe down to see your notifications.

Calendar

Weekly Staff Meeting 10:30 - 11:30

Messenger · 17m

Karen Travis

Can you come on Sat.?

				Tip: To remove a notification,
				swipe left or right.
				Tap to clear your
	CLEAR ALL
				notifications.

Tip: To quickly change common settings, swipe the status bar down with two fingers. For more, see “Quick settings”.

Home screen & apps

Home screen & apps

Quick start: Home screen & apps Help & more

Search

Status & notifications Volume & interruptions Do not disturb Download apps

Take care of your apps Update your phone

Go to Menu

Icons at the top right of the screen tell you about phone status:

Status Icons

network strength		do not disturb
/	Wi-Fi in range/	Portrait/Auto-rotate
connected
/	Bluetooth on/	Data Saver off
connected
airplane mode		alarm set
/	battery charging/full	Location off/on

Note: Apps you download from Google Play™ might show other icons in the status bar to alert you to specific events.

Volume & interruptions

Press the side volume buttons up or down to select a ringer volume from high to vibrate .

.

Ring			Tap to show all volume
			controls. Tap again to
Media			show only the ringtone
			volume.

Alarm		Set the ringtone,
		media or alarm
		volume.
		Tap an icon to mute
		or set to vibrate.

Do not disturb

To turn off some or all sounds, swipe the status bar down with two fingers and tap Do not disturb. Select one of these options:

•Total silence: Turn off all sounds and alarms. Override sound settings from other apps. Set how long to stay in this mode, or choose indefinitely.

•Alarms only: Set how long you want to only hear alarms, or choose indefinitely. Tap MORE SETTINGS to customize which other interruptions to receive.

•Priority only: Set how long you want to only hear priority interruptions, or choose indefinitely. Tap MORE SETTINGS to customize which interruptions to receive.

Tip: To create an exception for repeat callers that allows a call from the same person within a 15 minute period, tap

MORE SETTINGS > Priority only allows > Repeat callers.

Home screen & apps

Home screen & apps

Quick start: Home screen & apps Help & more

Search

Status & notifications Volume & interruptions Do not disturb Download apps

Take care of your apps Update your phone

Go to Menu

Download apps

Google Play™

Get music, movies, books, apps, games, and more.

Find it: Play Store

•Search: Use the search bar to search for apps.

•Download: To download an app, tap it to see details, then tap INSTALL or the BUY button.

•Share: To share an app you found on the Google Play, tap it to see details and then tap .

•Reinstall: To show or reinstall apps you previously downloaded from Google Play, tap > My apps & games.

•Use a computer: To find and manage apps from any computer, go to http://play.google.com using your Google account and password.

There, you can browse apps on the big screen, manage your apps across devices (like a phone and tablet), and even set new apps to download to your devices.

•Enjoy music, movies, and more: You can also use Google Play to download music, movies, TV shows, and more. See “Play Music” and “Play Movies & TV” apps.

•Get help: To get help and more, tap > Help & feedback.

Apps from the web

You can get apps from other online app stores using your browser.

Tip: Choose your apps and updates carefully, as some may impact your phone’s performance—see “Choose carefully”.

Note: When installing an app, make sure you read the alerts that tell you what information the app will access. If you don’t want the app to access to this information, cancel the installation.

To let your phone install apps that are not on Google Play, swipe up > Settings > Security, then tap the Unknown sources switch to turn it on.

For information about downloading files from your browser, see “Downloads”.

Choose carefully

Here are a few tips:

•To help prevent spyware, phishing, or viruses, use apps from trusted sites, like the Google Play.

•In Google Play, check the app’s ratings and comments before installing.

•If you doubt the safety of an app, don’t install it.

•Apps use up memory, data, battery, and processing power—some more than others. If you’re not happy with how much memory, data, battery or processing power an app is using, uninstall it.

Home screen & apps

Home screen & apps

Quick start: Home screen & apps Help & more

Search

Status & notifications Volume & interruptions Do not disturb Download apps

Take care of your apps Update your phone

Go to Menu

•Monitor children’s access to apps to help prevent exposure to inappropriate content.

•Certain apps may not provide completely accurate information. Take care, especially when it comes to personal health.

Set app permissions

You will only be asked for permissions when you use a feature in an app, instead of immediately when you install the app.

To modify the app permissions settings, swipe up > Settings > Apps, then select the app and tap Permissions.

To modify the app permissions by app type (such as Calendar or Camera) at any time, swipe up > Settings

> Apps, then tap Settings > App permissions.

Take care of your apps

Find it: Swipe up , then swipe up to scroll through apps To close the apps screen, tap Home or Back .

•Uninstall apps: To remove an app from a home screen page, touch and hold the app, then drag it to Remove. The app isn’t removed from your phone, just the home screen.

To remove an app from your phone, touch and hold the app, then drag it to Uninstall.

To disable an app or force it to stop running, swipe up > Settings > Apps.

DISABLE removes the app from your menu—to enable it, reopen this window and tap ENABLE (tap Disabled to get quicker access to the disabled apps list first).

If an app locks up your phone as soon as you turn it on, restart in Safe Mode: Press and hold the Power button. When you see the Power off option, press and hold it to select the Reboot to safe mode option. Your phone restarts with Safe mode in the lower left. Then, try removing the app.

•See app data usage: To show which apps are using the most data, swipe up > Settings > Data usage > Cellular data usage. For more, see “Data use”.

Update your phone

Use your phone or computer to check, download, and install phone software updates:

•Using your phone:

If your phone notifies you about an update, follow the instructions to download and install it.

To manually check for updates, swipe up >

Settings > About phone > System updates.

Your phone downloads updates over your Wi-Fi connection (if available) or mobile network. We recommend that you download updates over a Wi-Fi connection. Remember, these updates can be quite large (25MB or more) and may not be available in all countries. If the mobile network updates are not available in your country, update using a computer.

Home screen & apps

Home screen & apps

Quick start: Home screen & apps Help & more

Search

Status & notifications Volume & interruptions Do not disturb Download apps

Take care of your apps Update your phone

Note: When updating your phone, make sure you have enough battery power to complete the update.

•Using your computer:

On your computer, go to www.motorola.com/update.

Go to Menu

Moto app
see what it can do
Moto app	Discover your Moto app
Discover your Moto app	The Moto app can simplify life and help you out. Just follow
	the prompts to find out more.

Find it: Moto

•Moto Actions: Your phone responds to your gestures instantly. Chop twice to turn on the flashlight, flip to activate the Do Not Disturb mode, and more.

•Moto Display: See messages, calls, and other notifications, even when your phone is asleep.

•Moto Voice: Control your phone with your voice. It’s always listening, even when the screen is off.

Go to Menu

Tips & tricks

•Want to hide sensitive or private notifications? Tap

Moto > Display and set which apps can show notifications and how much to display.

•Use Moto Display to pause or restart your music when your phone is sleeping.

•Tap Moto > Actions to quickly silence your ringtone by switching incoming calls to vibrate when you pick up your phone.

•Activate the Swipe to shrink screen feature to reduce the size of your screen with a swipe and make it easier to use one-handed.

Control with one touch

Lock and unlock your phone, navigate your phone and make mobile purchases with just one touch.

Find it: Moto > Actions > One button nav.

Activating One button nav will remove the Back , Home , and Recent buttons from your screen. You will

navigate your phone using the fingerprint sensor instead.

Moto app

see what it can do

Moto app

Discover your Moto app

Go to Menu

To navigate using the fingerprint sensor, use these gestures:

•Home: Tap quickly on the fingerprint sensor to go to your home screen.

•Back: Swipe right to left on the sensor to go back to the previous screen.

•Recents: Swipe left to right on the sensor to view recent apps.

•Lock: Press the sensor until you feel a short vibration and then release to lock the screen.

•Google: Touch and hold the sensor until you feel a longer vibration to activate the Google features (see “Google™” for more information).

	Back		Recents
Swipe left.			Swipe right.

Home/Unlock Screen

Press.

Lock Screen

Press & hold.

Note: To choose the direction for the Back and Recent gestures, go to Moto > Actions > One button nav and tap the down arrow to select the swipe setting.

Control & customize

how it acts & looks

Control & customize

Quick start: Control & customize Controls and gestures

On, off, lock & unlock Customize sounds & appearance Redecorate your home screen Quick settings

Direct Share

Go to Menu

Quick start: Control & customize

Take control of your phone.

•Touch, press, and speak: Learn phone gestures and commands. See “Controls and gestures”.

•Customize your home screen: To put widgets like a clock, interactive calendar, and more on your home screen, see “Redecorate your home screen”.

11:35

APR 3 TUE

Touch and hold an empty spot to change widgets, wallpaper, and more.

Tap a shortcut to open. Touch and hold to move

or delete.

Google

Moto

Calendar

Play Store

Drag shortcuts on top of each other to make a folder.

Tips & tricks

•Speak: Tap in a search window, or on a keyboard.

•Add a home screen page: Drag an app icon to the right side of the home screen until you see a white bar. You can add multiple pages.

•Quick settings: To change Wi-Fi, Bluetooth, Airplane mode, and other settings, swipe the status bar down with two fingers. For even more settings, tap .

•Can’t find a setting? Swipe up > Settings > .

Controls and gestures

Touch

Find your way around:

•Tap: Choose an icon or option.

•Touch and hold: See more options.

•Drag: Move items on the home screen.

•Swipe: Scroll through lists or between screens.

•Pinch or double-tap: Zoom in and out on websites, photos and maps.

•Twist: Twist a map with two fingers to rotate it, and pull two fingers down to tilt it.

•Back: Tap Back to go to the previous screen.

•Home: Tap Home to return to the home screen.

Control & customize

Control & customize

Quick start: Control & customize Controls and gestures

On, off, lock & unlock Customize sounds & appearance Redecorate your home screen Quick settings

Direct Share

Go to Menu

•Recents: Tap Recents to see your recent apps (or browser tabs), and tap an app to reopen it. Double tap to quickly switch between your recent apps.

Note: If One button nav is active, quickly swipe right twice to switch between apps.

To remove an app from the recent list, swipe it left, right or tap . To scroll the list, swipe up or down.

Tip: You don’t need to remove apps from Overview for your phone to run efficiently.

•Split screen: From the recent apps list, touch and hold an app and then drag it to the top of the screen to view two apps at once. Not all apps will work in split screen.

•Menus: When or appears on a screen, you can tap it to open options for the current screen.

•Close Keyboard: To close a keyboard, tap .

Press Power button

Your Power button helps in a few ways.

•Power off: Press and hold the Power button, then tap

Power off.

•Sleep: To conserve battery power, prevent accidental touches, or to wipe smudges off your touchscreen, put the touchscreen to sleep by pressing the Power button.

•Wake up: Press the Power button again.

•Reboot: To reboot your phone, press and hold the Power button until the screen goes dark and your phone restarts.

Tip: To add security to your phone, see “Protect”.

Press Volume buttons

Your volume buttons help in a few ways:

•Ringer volume: Press the buttons when your phone is ringing to silence it.

•Earpiece volume: Press the buttons during a call.

•Music/video volume: Press the buttons during a song or video.

Tip: For more on volume control, see “Volume & interruptions”.

Speak

Just tell your phone what you want.

Tip: Speak naturally but clearly, like using a speakerphone.

•Dialing and commands: Say “OK Google” to control your phone by voice. See “Download apps”.

To dial, say “Call” and then a contact name or phone number. Or, say a command like “Send text,” “Go to” an app, or “Help” for voice command help.

Tip: If a contact has more than one number, you can say which number to call (for example, “Call Joe Black Mobile” or “Call Suzi Smith Work”).

•Search: Tap on the home screen to search by voice, or say “OK Google” to speak your search.

Control & customize

Control & customize

Quick start: Control & customize Controls and gestures

On, off, lock & unlock Customize sounds & appearance Redecorate your home screen Quick settings

Direct Share

Go to Menu

•To change your voice input and text-to-speech settings, swipe up > Settings > Languages & input.

•Text entry: On a keyboard, tap , then speak your message or search text. You can also speak punctuation.

Tip: To make your phone read out loud, see “TalkBack”.

On, off, lock & unlock

Your touchscreen is on when you need it and off when you don’t. To turn the screen on, press the Power button.

•Screen off and on: Press the Power button to turn the screen off and on.

•Screen lock: To unlock the screen, touch and drag up. To use a pattern, PIN, or password to unlock your screen, swipe up > Settings > Security > Screen lock (see

“Screen lock”).

You can also use the fingerprint sensor on your phone. After you set it up, you’ll see it on the lock screen instead

of the regular lock. To find lock/unlock settings, swipe up > Settings > Security > Fingerprint.

•Notifications: Double tap a notification in the lock screen to open it. You’ll be prompted to enter your password.

Tip: To prevent notifications from appearing in the lock screen, swipe up > Settings > Notifications, tap an app, and select On the lock screen > Don’t show notifications at all.

•Owner info: To add a message to your lock screen, swipe up > Settings > Security, tap > Lock screen message.

Tip: Don’t put your mobile number as your contact info unless you can access your voicemail from another device.

•Screen timeout: To change your timeout (screen locks automatically), swipe up > Settings > Display >

Sleep.

11:35

MONDAY, JULY 31

Thanks for finding my phone!				Add a lock screen message
				for anyone who finds your
				phone.
				Drag up for voice assist.
				Drag up to unlock
				your screen.
				Drag up to open the camera.

Customize sounds & appearance

Customize your phone’s sounds and display settings:

•Ringtone and notifications: Swipe up > Settings > Sound.