Motorola Moto G5 Plus, Moto G5 User Manual

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At a glance

Start

Home screen & apps

Moto app

Control & customise

Accessibility

Calls

Contacts

Messages

Type

Google Apps™

Browse

Photos & videos

Music

Locate & navigate

Organise

Connect & transfer

Protect	Want more?	Troubleshoot	Safety	Hot topics	Search topics

At a glance

a quick look

At a glance

First look - Moto G5

First look - Moto G5 Plus

Hot topics

Menu	More
Back	Next

First look - Moto G5

Let's get started. We’ll guide you through startup and tell you a bit about your phone’s features.

Note: software updates happen frequently, so your phone may look a little different.

		SIM & microSD card slots
		(under back cover)
	Front
	camera	11:35
	Back	11:35
	Back
	camera

Back
Home
Recents	Google Moto	Duo Play Store

Headset jack

Volume buttons

Power button

Press:

display on/o . Press & hold: phone on/o .

	Fingerprint	Microphone
	sensor	Microphone
	sensor

USB/

Charger

First look - Moto G5 Plus

SIM & microSD

card slots

(open SIM card tray)

Back

11:35

camera

Back

Home

Recents

Google

Moto

Duo Play Store

Fingerprint

sensor

USB/

Charger

Microphone

Front camera

Volume buttons

Power button

Press:

display on/o . Press & hold: phone on/o .

Headset jack

At a glance

First look - Moto G5

First look - Moto G5 Plus

Hot topics

Menu	More
Back	Next

Tips & tricks

•Start: insert the SIM card or cards in your phone and charge up. Then power on and follow the screen prompts to set up your phone. See “Start: Moto G5 Plus”.

•Top topics: just want a quick list of what your phone can do? See “Hot topics”.

•Help: all your questions about your new phone answered right on your phone. Swipe up > Device Help. Want even more? See “Get help & more”.

Note: certain apps and features may not be available in all countries.

This product meets the applicable national or international RF exposure guidance (SAR guideline) when used normally against your ear, or when

worn or carried, at a distance of 0.5 cm from the body. The SAR guideline includes a considerable safety margin designed to ensure the safety of all persons, regardless of age and health.

Caution: before using your phone, please read the Legal information by swiping up > Settings > Legal information.

Hot topics

See what your phone can do.

Topic	Location
Find these fast: Wi-Fi,	See “Quick settings”.
aeroplane mode, torch and
more.

Pinch, zoom, swipe and more.	See “Controls and
	gestures”.
Choose new wallpaper, add	See “Redecorate your
widgets and more.	Home screen”.
Find the right settings to get	See “Take photos”.
the perfect shot.
Access the Internet.	See “Browse”.

Browse, shop and download	See “Download apps”.
apps.

Keep your info safe. Set up	See “Protect”.
your password and more.

Never get lost again.	See “Locate & navigate”.

Save data charges. Use Wi-Fi.	See “Wi-Fi networks”.
Stuck? Confused?	See “Get help & more”.

Start: Moto G5

for Moto G5 Plus, see “Start: Moto G5 Plus”

Start: Moto G5

Remove the back cover and battery Put in the cards

Put on the cover & power on

Menu	More
Back	Next

Remove the back cover and battery

To insert SIM and memory cards, remove the back cover.

Note: don't use tools to remove the cover — doing so may damage your phone.

Take o the back cover.

Note: It's okay to use a little muscle.

Remove the battery.

Put in the cards

Your phone might support using two SIM cards. To insert your SIM card(s) or an optional microSD memory card, follow these instructions.

Caution: make sure you use the correct size SIM cards and don't cut the SIM cards. Don’t use tools

to remove the battery – doing so may damage your	Nano SIM
to remove the battery – doing so may damage your
phone.

For one SIM card:

1. Insert

the SIM.

2. Insert the optional microSD in the slot above the SIM slot.

For two SIM cards:

1. Insert the

ﬁrst SIM.

2. Insert the

second SIM.

3. Insert the optional microSD in the slot above the ﬁrst SIM slot.

Note: To remove SIM1, slide the lever on the slot.

Start: Moto G5

Remove the back cover and battery Put in the cards

Put on the cover & power on

Menu	More
Back	Next

Put on the cover & power on

Put on the back cover. Charge your phone fully and turn the power on. Then select your language and follow the screen prompts to get started.

Put in the battery & put on the cover.

Charge up & power on.

Note: fully charge your phone before using it.

Press & hold Power until the screen lights up.

Start: Moto G5 Plus

for Moto G5, see “Start: Moto G5”

Start: Moto G5 Plus

Put in the SIM cards

Power on

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Put in the SIM cards

Your phone might support using two SIM cards. To insert your SIM card(s) or an optional microSD memory card, follow these instructions.

Caution: make sure you use the correct size SIM cards and don't cut the SIM cards. Don’t use tools

to remove the battery – doing so may damage your	Nano SIM
to remove the battery – doing so may damage your
phone.

Put in the nano SIM and memory cards.

With the phone facing	Put in the SIM cards with
down, insert the SIM	the gold contacts facing
tool into the tray hole	up. Insert an optional
to pop out the tray.	microSD card on the
	tray’s back with the gold
	contacts facing down.

Tray Front

	SIM 1
	SIM 2
	(optional)
Tray Back	microSD
	microSD
	(optional)

Push the tray back into your phone.

Power on

Charge your phone fully and turn the power on. Then select your language and follow the screen prompts to get started.

Charge up.

Before using your phone, fully charge it with the charger provided.

Power on.

Press and hold Power until the screen lights up.

Start

let's get up and running

Start

Battery life

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After you power on, just follow the screen prompts to get started.

If you use Gmail™, you already have a Google™ account – if not, you can create an account during setup. Signing in to your Google account lets you access, sync and back up your stuff. See your Google apps, contacts, calendar, photos and more.

Tips and tricks

•Wi-Fi network: for faster Internet access or to conserve mobile data use, swipe the status bar down with two

fingers, then tap > Wi-Fi. There’s more in “Wi-Fi networks”.

•Accounts: to add, edit or delete accounts, swipe up >

Settings > Accounts. To set up email accounts, see

“Email”.

For help with your Google account, visit www.google.com/accounts.

Note: this phone supports apps and services that may use a lot of data, so make sure your data plan meets your needs. Contact your service provider for details.

Battery life

Your phone processes tons of information. Depending on what you use, that can take a lot of power.

When your phone is stationary, not charging or not in use for a period of time, unnecessary background processes are shut down to optimise battery life.

To see what’s using up battery power, swipe up >

Settings > Battery.

To help improve battery life, swipe up > Settings >

Battery > Battery saver, and turn it on.

Tip: to quickly open Settings, swipe down on the status bar with two fingers and tap .

Tips and tricks

To save even more battery life between charges, you could reduce:

•Bluetooth® use: swipe up > Settings > Bluetooth and turn it off when you don’t need it.

•GPS use: swipe up > Settings > Location > Mode >

Battery saving to turn off GPS tracking.

•Display brightness: swipe up > Settings >

Display > Brightness level and drag the brightness slider left. Make sure Adaptive brightness is also turned on.

•Display timeout delay: swipe up > Settings >

Display > Sleep > (shorter setting).

Start

Battery life

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Back	Next

•Activity of seldom used apps: swipe up >

Settings > Battery, then tap Menu > Battery optimisation > All apps. Tap the app you want to adjust, then tap Optimise.

•Widgets that stream information to your Home screen, such as news or weather.

•Unused online accounts that you registered: swipe up

> Settings > Accounts. Tap the account you want to remove. Tap it again, then tap Menu > Remove account.

•Recording or watching videos, listening to music or taking pictures.

Home screen & apps

you have quick access

Home screen & apps

Quick start: Home screen & apps Help & more

Status & notifications Volume & interruptions Do not disturb Download apps

Take care of your apps Update your phone

Menu	More
Back	Next

Quick start: Home screen & apps

The Home screen is what you see when you turn on your phone. From here you can explore apps and more.

Note: software updates happen frequently, so your screen may look a little different.

11:35 Swipe down with one finger for notifications or with two fingers for profiles and settings.

Search by typing or say "OK Google".

Touch and hold an empty spot to change widgets, wallpaper and more.

Google

Moto

Duo

Play Store

Swipe up to see all your apps.

Tips and tricks

•Open app list: swipe up , then swipe up to scroll through apps.

•Return: to return to the Home screen from any location, tap Home . If One-button nav is turned on, tap the fingerprint sensor to return Home. See “Control with one touch” for more on this feature.

•Pages: to add a page, drag an app to the right side of the screen until you see a white bar. You can add multiple pages. To see other pages of shortcuts and widgets (if available), swipe the Home screen left.

•Settings: to quickly open common settings, swipe the status bar down with two fingers. To open more settings, tap .

•Shortcuts: swipe up , touch and hold an app, then drag it to one of your Home screen pages. To see all your apps, swipe up .

•Apps: to remove an app from a Home screen page, touch

and hold the app, then drag it to Remove. (The app isn’t removed from your phone, just the Home screen.)

To uninstall apps from your Home screen, touch and hold the app, then drag it to Uninstall. (You can’t uninstall some apps. See “Take care of your apps”.)

•Customisation: for more about changing your Home screen, see “Redecorate your Home screen”.

Home screen & apps

Quick start: Home screen & apps Help & more

Status & notifications Volume & interruptions Do not disturb Download apps

Take care of your apps Update your phone

Menu	More
Back	Next

Help & more

Watch a tutorial. Read a how-to. Find out anything about your phone.

Find it: swipe up > Device Help

Device help


LEARN			FIX

Moto G Play help

Popular topics

Set up phone

Learn the basics

Personalise your phone

Apps

Calls and contacts

Photos and videos

Music

Battery

Security

At the top of the Home screen, tap the Google Search box for a text search or tap to search by voice.

When you type, suggestions appear below the search field:

•To search for a suggestion, tap it.

•To search for text in the search field, tap on the keyboard.

Tip: to close the keyboard, tap .

Status & notifications

At the top of the screen, icons on the left notify you about new messages or events. If you don't know what an icon means, swipe the status bar down for details.

Tip: getting too many notifications? Touch and hold a notification to see which app is sending them to you. Then you can turn them off.

11 :35 AM

Calendar

Weekly staff meeting 10:30 – 11:30

Messenger · 17m

Karen Travis

Can you come on Sat.?

11:35 AM

Swipe down to see your notiﬁcations.

11:35 AM

Tip: to remove a notiﬁcation, swipe left or right.

CLEAR ALL Tap to clear your notiﬁcations.

Tip: to quickly change common settings, swipe the status bar down with two fingers. For more, see “Quick settings”.

Home screen & apps

Quick start: Home screen & apps Help & more

Status & notifications Volume & interruptions Do not disturb Download apps

Take care of your apps Update your phone

Menu	More
Back	Next

Icons at the top right of the screen tell you about phone status:

Status Icons

Network strength		Do not disturb

/	Wi-Fi in range/	Portrait/Auto-rotate
connected

/	Bluetooth on/	Data Saver off
connected
Aeroplane mode		Alarm set

/	Battery charging/full	Location off/on

Note: apps you download from Google Play™ might show other icons in the status bar to alert you to specific events.

Volume & interruptions

Press the side volume buttons up or down to select a ringer volume from high to vibrate .

Tap to show all volume controls.

Set ring, media or alarm volume by dragging its slider or pressing the side volume buttons.

Tap an icon to set ring to vibrate, or to mute media or alarm volume.

Do not disturb

To turn off some or all sounds, swipe the status bar down with two fingers and tap Do not disturb. Select one of these options:

•Total silence: turn off all sounds and alarms. Override sound settings from other apps. Set how long to stay in this mode, or choose indefinitely.

•Alarms only: set how long you want to only hear alarms, or choose indefinitely. Tap MORE SETTINGS to customise which other interruptions to receive.

•Priority only: set how long you want to only hear priority interruptions, or choose indefinitely. Tap MORE SETTINGS to customise which interruptions to receive.

Tip: to create an exception for repeat callers that allows a call from the same person within a 15 minute period, tap

MORE SETTINGS > Priority only allows > Repeat callers.

Home screen & apps

Quick start: Home screen & apps Help & more

Status & notifications Volume & interruptions Do not disturb Download apps

Take care of your apps Update your phone

Menu	More
Back	Next

Download apps

Google Play™

Get music, films, books, apps, games and more.

Find it: Play Store

•Search: use the search bar to search for apps.

•Download: to download an app, tap it to see details, then tap INSTALL or the BUY button.

•Share: to share an app you found on Google Play, tap it to see details and then tap .

•Reinstall: to show or reinstall apps you downloaded from Google Play, tap > My apps & games.

•Use a computer: to find and manage apps from any computer, go to http://play.google.com using your Google account and password.

There, you can browse apps on the big screen, manage your apps across devices (such as a phone and tablet) and even set new apps to download to your devices.

•Enjoy music, movies and more: you can also use Google Play to download music, movies, TV programmes and more. See “Play Music” and “Play Films & TV” apps.

•Get help: to get help and more, tap .

Apps from the web

You can get apps from other online app stores using your browser.

Tip: choose your apps and updates carefully, as some may impact your phone's performance — see “Choose carefully”.

Note: when installing an app, make sure you read the alerts that tell you what information the app will access. If you don’t want the app to access this information, cancel the installation.

To let your phone install apps that are not on Google Play, swipe up > Settings > Security, then tap the Unknown sources switch to turn it on.

•For information about downloading files from your browser, see “Downloads”.

Choose carefully

Here are a few tips:

•To help prevent spyware, phishing or viruses, use apps from trusted sites, such as Google Play.

•In Google Play, check the app’s ratings and comments before installing.

•If you doubt the safety of an app, don't install it.

•Apps use up memory, data, battery and processing power — some more than others. If you’re not happy with how much memory, data, battery or processing power an app is using, uninstall it.

Home screen & apps

Quick start: Home screen & apps Help & more

Status & notifications Volume & interruptions Do not disturb Download apps

Take care of your apps Update your phone

Menu	More
Back	Next

•Monitor children's access to apps to help prevent exposure to inappropriate content.

•Certain apps may not provide completely accurate information. Take care, especially when it comes to personal health.

Set app permissions

You will only be asked for permissions when you use a feature in an app, instead of immediately when you install the app.

To modify the app permissions settings, swipe up > Settings > Apps, then select the app and tap

Permissions.

To modify the app permissions by app type (such as Calendar or Camera) at any time, swipe up >

Settings > Apps, then tap Settings > App permissions.

Take care of your apps

Find it: swipe up , then swipe up to scroll through apps To close the apps screen, tap Home or Back .

•Uninstall apps: to remove an app from a Home screen page, touch and hold the app, then drag it to Remove. The app isn't removed from your phone, just the Home screen.

To remove an app from your phone, touch and hold the app, then drag it to Uninstall.

To disable an app or force it to stop running, swipe up > Settings > Apps.

DISABLE removes the app from your menu – to enable it, reopen this window and tap ENABLE (tap Disabled to get quicker access to the disabled apps list first).

If an app locks up your phone as soon as you turn it on, restart in Safe Mode: press and hold the Power button. When you see the Power off option, press and hold it to select the Reboot to safe mode option. Your phone restarts with Safe mode in the lower left. Then, try removing the app.

•Reinstall apps: to reinstall apps from Google Play, tap

Play Store, then tap > My Apps & games. The apps you downloaded are listed and available for download.

•See app data usage: to show which apps are using the

most data, swipe up > Settings > Data usage >

Mobile date usage. For more, see “Data usage”.

Update your phone

Use your phone or computer to check, download and install phone software updates:

•Using your phone:

if your phone notifies you about an update, follow the instructions to download and install it.

To manually check for updates, swipe up >

Settings > About phone > System updates.

Home screen & apps

Quick start: Home screen & apps Help & more

Status & notifications Volume & interruptions Do not disturb Download apps

Take care of your apps Update your phone

Your phone downloads updates over your Wi-Fi connection (if available) or mobile network. We recommend that you download updates over a Wi-Fi connection. Remember, these updates can be quite large (25 MB or more) and may not be available in all countries. If the mobile network updates are not available in your country, update using a computer.

Note: when updating your phone, make sure you have enough battery power to complete the update.

•Using your computer:

On your computer, go to www.motorola.com/update.

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Moto app
see what it can do
Moto app	Discover your Moto app
Discover your Moto app	The Moto app can simplify life and help you out. Just follow

	the prompts to find out more.

Find it: Moto

•Actions: your phone responds to your gestures instantly. Chop twice to turn on the torch, turn over to activate the do not disturb mode, and more.

•Display: see messages, calls and other notifications – even if your phone is asleep.

12:36

Menu	More
	Note: your phone may not have all features.
Back	Next

Tips and tricks

•Want to hide sensitive or private notifications? Tap

Moto > Display and set which apps can show notifications and how much to display.

•Use Moto Display to pause or restart your music when your phone is sleeping.

•Tap Moto > Actions to quickly silence your ringtone by switching incoming calls to vibrate when you pick up your phone.

•Activate the Swipe to shrink screen feature to reduce the size of your screen with a swipe and make it easier to use one-handed.

Note: One-button nav must be turned off to use Swipe to shrink.

Control with one touch

Lock, unlock and navigate your phone and make mobile purchases with just one touch.

Find it: Moto > Actions > One-button nav.

Activating One-button nav will remove the Back , Home and Recent buttons from your screen. You will navigate your phone using the fingerprint sensor instead.

Moto app

Discover your Moto app

Menu	More
Back	Next

To navigate using the fingerprint sensor, use these gestures:

•Home: tap quickly on the fingerprint sensor to go to your Home screen.

•Back: swipe right to left on the sensor to go back to the previous screen.

•Recents: swipe left to right on the sensor to view recent apps.

•Lock: press the sensor until you feel a short vibration and then release to lock the screen.

•Google: touch and hold the sensor until you feel a longer vibration to activate the Google features (see “Google™” for more information).


Back		Recents
Swipe left.		Swipe right.


	Home/unlock screen
	Press.
	Lock screen
	Press & hold.

Note: To choose the direction for the Back and Recent gestures, go to Moto > Actions > One-button nav and tap the down arrow to select the swipe setting.

Control & customise

how it acts & looks

Control & customise

Quick start: control & customise Controls and gestures

On, off, lock & unlock Customise sounds & appearance Redecorate your Home screen Quick settings

Direct Share

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Back	Next

Quick start: control & customise

Take control of your phone.

•Touch, press and speak: learn phone gestures and commands. See “Controls and gestures”.

•Customise your Home screen: to put widgets such as a clock, interactive calendar and more on your Home screen, see “Redecorate your Home screen”.

11:35 Swipe down with one finger for notifications or with two fingers for profiles and settings.

Search by typing or say "OK Google".

Touch and hold an empty spot to change widgets, wallpaper and more.

Google

Moto

Duo

Play Store

Swipe up to see all your apps.

Tips and tricks

•Speak: tap in a search window or on a keyboard.

•Add a Home screen page: drag an app icon to the right side of the Home screen until you see a white bar. You can add multiple pages.

•Quick settings: to change Wi-Fi, Bluetooth, Aeroplane mode and other settings, swipe the status bar down with two fingers. For even more settings, tap .

•Can't find a setting? Swipe up > Settings > .

Controls and gestures

Touch

Find your way around:

•Tap: choose an icon or option.

•Touch and hold: see more options.

•Drag: move items on the Home screen.

•Swipe: scroll through lists or between screens.

•Pinch or double tap: zoom in and out on websites, photos and maps.

•Twist: twist a map with two fingers to rotate it, and pull two fingers down to tilt it.

•Back: tap Back to go to the previous screen.

•Home: tap Home to return to the Home screen.

Control & customise

Quick start: control & customise Controls and gestures

On, off, lock & unlock Customise sounds & appearance Redecorate your Home screen Quick settings

Direct Share

Menu	More
Back	Next

•Recents: tap Recents to see your recent apps (or browser tabs) and tap an app to reopen it. Double tap to quickly switch between your recent apps.

Note: If One-button nav is active, quickly swipe right twice to switch between apps.

To remove an app from the recent list, swipe it left, right or tap . To scroll the list, swipe up or down.

Tip: you don't need to remove apps from Overview for your phone to run efficiently.

•Split screen: from the recent apps list, touch and hold an app and then drag it to the top of the screen to view two apps at once. Not all apps will work in split screen.

•Menus: when or appears on a screen, you can tap it to open options for the current screen.

•Close Keyboard: to close a keyboard, tap .

Press Power button

Your Power button helps in a few ways.

•Power off: press and hold the Power button, then tap

Power off.

•Sleep: to conserve battery power, prevent accidental touches or to wipe smudges off your touchscreen, put the touchscreen to sleep by pressing the Power button.

•Wake up: press the Power button again.

•Reboot: to reboot your phone, press and hold the Power button until the screen goes dark and your phone restarts.

Tip: to add security to your phone, see “Protect”.

Press Volume buttons

Your volume buttons help in a few ways:

•Ringer volume: press the buttons when your phone is ringing to silence it.

•Earpiece volume: press the buttons during a call.

•Music/video volume: press the buttons during a song or video.

Tip: for more on volume control, see “Volume & interruptions”.

Speak

Just tell your phone what you want.

Tip: speak naturally but clearly, such as using a speakerphone.

•Dialling and commands: say “OK Google” to control your phone by voice. See “Download apps”.

To dial, say "Call" and then a contact name or phone number. Or, say a command such as "Send text", "Go to" an app or "Help" for voice command help.

Tip: if a contact has more than one number, you can say which number to call (for example, "Call Joe Black Mobile" or "Call Suzi Smith Work").

•Search: tap on the Home screen to search by voice or say “OK Google” to speak your search.

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