Motorola Moto G7 Plus User Guide

Moto G7 Plus

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© 2019 Motorola Mobility LLC. All rights reserved.

MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, and the double-D symbol are trademarks of Dolby Laboratories. All other product or service names are the property of their respective owners.

Certain features, services and applications are network dependent and may not be available in all areas; additional terms, conditions and/or charges may apply. Contact your service provider for details.

All features, functionality, and other product specifications, as well as the information contained in this help content, are based upon the latest available information and believed to be accurate at the time of release. Motorola reserves the right to change or modify any information or specifications without notice or obligation.

Some images in help content are examples only.

Moto G7 Plus ii

Contents

Set up phone	1
Insert and remove SIM and SD cards	1
Manage dual SIMs	2
Add or remove accounts	3
Set up voicemail	5
Set up email	5
Make it yours	7
Accessibility settings	8
Visual assistance	8
Hearing assistance	10
Dexterity assistance	11
Use accessibility shortcuts	12
Learn the basics	14
Hardware diagram	14
About your home screen	15
About your lock screen	17
New to Android?	18
If this is your first smartphone	18
If you had an iPhone	20
About your Google account	21
Status bar icons	21
Phone terms you should know	26
Get around	29
Learn gestures	29
Use navigation bar	31
View notifications	32
Use voice commands	33
Use quick settings	34
Wake or put screen to sleep	37
Adjust volume	37
Turn flashlight on and off	39
Work with text	40
Use onscreen keyboard	40
Adjust keyboard vibrations	41

Moto G7 Plus	iii
Cut, copy, paste text	42
Use voice typing	43
Fill in forms automatically	43
Get turn-by-turn directions	44
Take screenshots	44
Personalize your phone	46
Home screen	46
Change wallpaper	46
Customize your Favorites tray	46
Add widgets, shortcuts, or folders	47
Remove widgets, shortcuts, or folders	49
Use Time and Weather widget	50
Remake your home screen with launchers	51
Lock screen	53
Use a screen saver	53
Set screen lock	54
Add message to lock screen	56
Sounds	57
Set ringtones	57
Avoid interruptions with Do Not Disturb	58
Silence power on sound	60
Stop phone from speaking	61
Turn off charging sounds	61
Apps	62
About your apps	62
Use two apps at once	66
Manage your apps	68
Install or update apps	68
Manage or delete apps	70
Protect against harmful apps	72
Pin your screen	73
Search and web browser	75
Search the web	75
Search your phone	77
Use camera to scan and search	78

Moto G7 Plus	iv
Browse websites	79
Text messaging	81
About text and multimedia messages	81
Read, send, manage text messages	82
Add attachments	84
Save attachments from text message	85
Turn group messaging on or off	85
Change default messaging app	86
Control notifications for text messages	86
Change text message reply to incoming calls	86
Get text messages on your computer	87
Email	89
Read, send, manage emails	89
View email attachments	91
Preview inboxes from home screen	91
Add email signature	92
Control email notifications	92
Calendar app	93
About the calendar	93
Find calendar events	93
Create and manage events	94
Control notifications for calendar events	95
Clock app	96
Set alarms	96
Use timer or stopwatch	97
Set date and time	98
Moto app	100
About the Moto app	100
Shrink screen for one-handed use	100
Use phone hands-free	101
Preview notifications when screen sleeps	102
Photos app	105
Share photos and videos	105
Upload photos and videos	105

Moto G7 Plus

v

Calls, contacts, voicemail	107
Phone calls	107
Answer calls	107
Make calls	108
During a call	110
Make video calls	111
Make conference calls	111
Block calls and SMS	111
Turn on call waiting	113
View and delete call history	114
Contacts	116
Add contacts	116
Edit or delete contacts	117
Star your favorite contacts	118
Sort contacts	118
Share contacts	119
Voicemail	121
Use voicemail	121
Send all calls from contact to voicemail	122
Music	123
Listen to radio	123
Listen to music	124
Transfer music files	126
Connect a MIDI device	127
Battery	128
Charge phone	128
Extend battery life	128
Use Battery Saver mode	130
Storage	131
About storage options	131
Manage phone storage	131
Manage SD card	133
Find downloaded files	133

Moto G7 Plus	vi
Recover recently deleted files	134
Upload music to cloud	135
Upload photos and videos	135
Scan documents and make copies	136
Network and internet	138
Connect with Wi Fi	138
Use Airplane mode	139
Control data usage	139
Share your internet connection	141
Connect to VPNs	144
Connected devices	145
Connect with Bluetooth™	145
Tap & pay with NFC	147
Share or receive with NFC	148
Cast your screen to TV	149
Transfer files between phone and computer (USB)	150
Print from your phone	151
About wireless sharing	153
Other settings	156
Apps & notifications	156
Change app settings	156
Manage notifications	157
Turn emergency alerts off/on	159
Display	160
Stop automatic rotation	160
Adjust screen colors at night	160
Adjust screen brightness	161
Change font and display size	161
Change background color	161
Change screen timeout	161
Security & location	163
About security	163
Protect against harmful apps	164
Set up lost phone features	164

Moto G7 Plus	vii
Lock and unlock phone	165
Set screen lock	165
Unlock with trusted devices	167
Unlock with your face	168
Unlock at trusted places	169
Keep phone unlocked while it's on you	170
Unlock with voice commands	171
Use fingerprint security	172
Use location services	174
Lock SIM card	175
Accounts	176
Add or remove accounts	176
Sync accounts and apps	177
Manage your personal information	178
System	180
Set up emergency information	180
Record your IMEI number	180
Find legal and product information	180
Use multiple languages	181
Users and guests	182
Share your phone	182
Add, modify, remove users	183
Add or delete guest	184
Fix a problem	185
Hardware issues	185
Phone is slow or unstable	185
Phone feels warm or hot	185
Phone won't turn on	186
Phone restarts or crashes	187
Screen is frozen or won't respond	188
Call and SIM issues	189
Problems making/receiving calls	189
Problems during calls	191
Battery issues	194
Charging problems	194
Battery drains too fast	194

Moto G7 Plus	viii
Bluetooth, Wi-Fi, USB issues	196
Bluetooth problems	196
Wi-Fi problems	198
Can't transfer files or connect to computer	199
Account and sign-in issues	201
Forgot unlock code	201
Can't sign in to Google	201
Account sync issues	201
App issues	203
App or widget problems	203
Messaging problems	204
Camera problems	206
Maintenance procedures	208
Update Android software	208
Reset Wi-Fi, cellular data, and Bluetooth	208
Reset phone	209
Get more help	211

Set up phone

1

Insert and remove SIM and SD cards

Replace SIM or SD card

1.If you are removing an SD card, unmount it first ( Settings > Storage).

2.Insert the tool into the hole in the tray and gently push to pop it out.

3.Insert or remove the cards as needed. To use an SD card:

To use two SIM cards (dual-SIM models only):

4.Push the tray back into the phone.

Set up phone

2

Format SD card

To format your SD card:

1.Touch the SD card notification for the card you inserted.

2.Follow the onscreen instructions.

Learn more about managing your SD card.

Manage dual SIMs

This information applies only to phones that support dual SIM cards and have both cards inserted.

About dual SIMs

When two SIMs are inserted:

•You see at the top of the home screen. If you see , troubleshoot the issue.

•Both SIMs can make and receive calls and text messages.

•Only the owner of the phone (not additional users or guests) can access dual SIM settings.

Set up SIM profile

Set SIM options based on how you expect to use the cards:

1.Go to Settings > Network & internet > SIM cards.

2.Select the option that best meets your needs:

•Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is also based on your contact's carrier.

•Personal and Work: Use one SIM for personal and the other for work-related voice calls.

•Manual: Choose which SIM to use for voice calls, for data, and for SMS.

3.Follow onscreen instructions to complete setup.

Set up phone

3

Change SIM profile

1.Go to Settings > Network & internet > SIM cards.

2.Touch Dual SIM usage profile.

3.Select a different profile and touch CHANGE PROFILE.

4.Select a new profile.

5.Follow onscreen instructions to complete setup.

To keep the same profile but adjust options for data, SMS, voice calls, video calls, or contacts:

1.Go to Settings > Network & internet > SIM cards.

2.Touch each preferred SIM and contact option to change.

Change SIM name, color, ringtone

When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. The SIM name shows your carrier and, if you're using the Personal and Work profile, shows which it’s assigned to, but you can rename it. You can also change SIM icon color to make them easy to differentiate.

1.Go to Settings > Network & internet > SIM cards.

2.Touch the SIM to change.

3.Change settings as needed:

•To rename a SIM, touch SIM name, then type a new name.

•To change icon color, touch Color, then touch a color.

•To change the SIM's ringtone, touch Phone ringtone, then select a ringtone.

Add or remove accounts

About accounts

When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your account.

You can also add other web accounts.

For each account, you can control which of its features and apps sync with your phone.

Set up phone

4

Add Google account

To add a Google account:

1.Go to Settings .

2.Touch Accounts > Add account.

3.Touch Google and follow the onscreen instructions to add an existing account or to create a new one.

4.Once the account is added, Calendar , Contacts , and other account features and apps are updated with information from that account. You can review and change what syncs with your phone for that account.

Tip: Keep your apps up-to-date. To see if newer versions of the apps associated with your

Google account are available, open the Play Store app and touch > My apps & games.

Add non-Google account

You can add corporate email accounts, personal email accounts, or other accounts. Many social networking accounts are automatically set up when you install the app.

1.Go to Settings .

2.Touch Accounts > Add account.

3.Do one of the following:

•Touch the type of account to add and follow the onscreen instructions. Learn more about setting up email accounts.

•If you don't see the type of account you want to add, install the related app from Play Store, then sign into your account through the app.

4.Once the account is added, account-related features and apps are updated with information from that account. To review and change what syncs with your phone, touch the account type, then account name.

Remove account

If you remove an account, information you synced will be removed from your phone, but it is not deleted from your account.

To remove other accounts:

1.Go to Settings > Accounts.

2.Touch the account name.

3.Touch Remove account.

Set up phone

5

Tip: If you have trouble removing a corporate account, go to Settings > Security & location > Device admin apps and remove the checkmark for the account, then try to remove it again.

Set up voicemail

Set mailbox greeting

Your carrier provides and manages your voicemail.

To set your greeting:

1.Touch > .

2.Touch & hold to dial into your mailbox.

3.Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for instructions.

Change voicemail options

1.Touch > > Settings.

(If you don't see , swipe down on the screen.)

2.Touch Voicemail.

3.Touch Advanced Settings.

4.Change any of the options:

•To change voicemail service from your provider to another voicemail service or app, touch Service.

•To change the number dialed to access voicemail, touch Setup.

Set up email

Set up personal email

You can add multiple email accounts of the following types:

•Gmail

•Personal email from other providers (IMAP/POP)

Set up phone

6

If you added a Google account on your phone:

•When you open the Gmail app for the first time, you'll see your email for that account. You're already set up.

•To set up additional accounts, open Gmail and touch > Settings > Add account.

If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an address that's not Gmail):

1.Open the Gmail app.

2.Follow the onscreen instructions to enter your email address, password, and account options.

If you have problems setting up the account, read Google's help for Gmail .

Set up corporate email

If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following information from your company's IT department:

•Email address

•Email password

•Domain name

•Username

•Server name

•Security type/SSL settings

•Client certificate requirement To set up corporate email:

1.Open the Gmail app.

2.Do one of the following:

•If this is your first time opening the Gmail app, touch Add an email address.

•If you have been using Gmail with another account, touch , then next to your account name, touch > Add account.

3.Touch Exchange and Office 365.

4.Follow the onscreen instructions to enter your email address, password, and other information from your company's IT department.

Set up phone

7

Make it yours

Now that you're up and running (battery charged, contacts imported, accounts added), it's time for fun:

•Set the wallpaper.

•Assign ringtones or photos to friends you call.

•Find some games.

•Play some music.

To protect your phone, be sure to:

•Set up a screen lock.

•Set up fingerprint security to unlock your screen safely and quickly with a touch.

•In case you ever lose your phone, set up Find My Device and record your IMEI number. You'll probably also want to:

•Set up your Bluetooth and Wi-Fi connections.

•If you use multiple languages, set them up so they appear on your keyboard.

•Set your schedule for Do Not Disturb , to automatically silence your phone when you don't want to be interrupted.

Tip: If you’ve forgotten your new number, go to Settings > System > About phone >

Phone number.

Set up phone : Accessibility settings

8

Visual assistance

Adjust colors if you’re color blind

1.	Go to Settings > Accessibility.
2.	Touch Color correction and turn it on	.
3.	Touch Correction mode and choose an option.

How you see colors	Option to choose
It’s difficult to tell violet from blue. Yellow and green	Deuteranomaly (red-green)
appear redder.
Colors aren’t bright. Red, orange, and yellow appear	Protanomaly (red-green)
greener.
It’s difficult to tell yellow and red from pink. Blue	Tritanomaly (blue-yellow)
appears greener.

Color correction is an experimental feature and might not work correctly everywhere on your phone.

Use magnification gestures and icon

You can magnify the screen by triple tapping it or by touching by the navigation buttons. To enable these gestures and add the icon:

1.Go to Settings > Accessibility > Magnification.

2.Adjust settings as needed:

•To use gestures to zoom in and out, touch Magnify with triple-tap and turn it on .

•To add , touch Magnify with button and turn it on .

Then, use these gestures:

•To zoom in/out, touch or triple-tap the screen.

•To zoom temporarily, touch , then touch & hold anywhere on the screen. Drag to move around the screen, then lift your finger to zoom out.

•To scroll while zoomed in, drag two fingers across the screen.

Set up phone : Accessibility settings

9

• To adjust the zoom, pinch fingers together or apart. You can't zoom in on the keyboard or the buttons.

Tip: You can also adjust font and display size.

Hear or feel when you touch the screen

1.Go to Settings > Sound > Advanced.

2.Do any of the following:

•To hear a tone when you dial a number, turn on Dial pad tones.

•To hear a click when you lock or unlock the screen, turn on Screen locking sounds.

•To hear a click when you touch something on the screen, turn on Touch sounds.

•To feel a vibration when you type on the keyboard, turn on Touch vibration.

•To hear a tone when your phone starts, turn on Power on sounds.

Hear notification sounds

You can assign a ringtone for notifications from specific apps.

You can also control sounds used to notify you of other events:

1.Go to Settings > Sound > Advanced.

2.To hear when your phone begins charging and reaches a full charge, turn Charging sounds on .

Use TalkBack to read screens

Hear descriptions of everything you touch.

To enable TalkBack:

1.Go to Settings > Accessibility.

2.Touch TalkBack and turn it on.

3.Touch Settings and set the options you want.

Tip: To quickly turn TalkBack on/off, set up the accessibility shortcut.

When TalkBack is on:

•Touch an item. Your phone speaks the name.

Set up phone : Accessibility settings

10

•Start typing. Your phone speaks each number or letter.

•Drag status bar down. Your phone speaks all of the notifications.

•Open a message, file, or book. Your phone reads the text out loud. To control TalkBack volume:

•Press a Volume button to open volume settings, then use the slider to adjust the level.

•Or, during voice readout, repeatedly press the Volume up or down buttons.

Tip: To learn about navigating with Explore by touch, go to Settings > Accessibility >

TalkBack > Settings > Help & Feedback.

To silence readout and turn off TalkBack:

1.Swipe down and right on the screen.

2.Touch Pause feedback, then touch it again twice.

3.Touch OK twice.

4.Go to Settings > Accessibility.

5.Touch TalkBack and turn it off.

More assistance

You can also:

•Use voice commands

•Dictate text for messages

Hearing assistance

Turn on video captions

1.Go to Settings > Accessibility.

2.Touch Captions and turn captions on .

3.Specify options (language, text size, and style) for closed captioning.

Use hearing aids

To improve compatibility with hearing aids and reduce sound feedback:

1.Touch .

Set up phone : Accessibility settings

11

2.Touch > Settings > Accessibility.

3.Turn Hearing aids on .

Set up TTY device

For text-based communication, you can use text messaging and email.

If you prefer to connect to a TTY device:

1.Touch .

2.Touch > Settings > Accessibility > TTY mode.

3.Select a mode:

•TTY Full: Type and read text on your TTY device.

•TTY HCO: Type text on your TTY and listen to voice replies on your phone.

•TTY VCO: Speak into your phone and read text replies on your TTY.

4.Connect your phone and TTY with the audio cord that came with your TTY. Use the USB-C adapter that came with your phone.

Dexterity assistance

External switch or keyboard

If you’re unable to use a touchscreen, Switch Access lets you control the phone using external switches or keyboard keys to select items, scroll, enter text, and more.

To use Switch Access, you must have one of the following:

•An external switch. USB or Bluetooth switch devices send keystroke signals to your phone.

•An external keyboard. Standard USB or Bluetooth keyboards can work as switch devices by assigning one or more keys to actions.

Connect the external device to your phone using the manufacturer’s instructions. Learn more about connecting with Bluetooth.

Set up Switch Access

1.Go to Settings > Accessibility.

2.Touch Switch Access > Settings.

3.Touch Open setup guide.

Set up phone : Accessibility settings

12

4.Follow onscreen instructions to select:

•Number of switches

•Scanning options

•Switch assignments

To adjust Switch Access later:

1.Go to Settings > Accessibility.

2.Touch Switch Access > Settings.

3.Adjust options.

Use Switch Access

•To start scanning and highlighting items on the screen, press the assigned switch or key.

•To select a highlighted item, press the assigned switch or key, then press the switch or key assigned to select options.

Use accessibility shortcuts

Use accessibility menu

Get quick access to an accessibility menu that gives you better control of your phone.

To add the icon:

1.Go to Settings > Accessibility.

2.Touch Accessibility Menu.

3.Turn Use service on .

To use the menu:

1.At the bottom of the screen, touch .

If you've set other accessibility tools to use this icon, touch & hold it to switch between tools.

2.Choose an option from the menu.

Use Volume to control accessibility feature

You can use the Volume buttons to turn an accessibility feature of your choice ( TalkBack , Switch Access ) on or off.

To enable the shortcut:

Set up phone : Accessibility settings

13

1.Go to Settings > Accessibility.

2.Touch Volume key shortcut and turn it on .

3.To change the accessibility feature associated with the shortcut, touch Shortcut service.

4.To use the Volume buttons from the lock screen, turn Allow from lock screen on . To use the shortcut:

Press and hold the Volume Up and Down buttons at the same time for three seconds. You'll hear confirmation that the feature has been turned on or off.

Learn the basics

14

Hardware diagram

1.Microphone

2.Tray for SIM and SD card

3.Proximity sensor

4.Earpiece

5.Front camera

6.Volume up/down button

7.Power button

8.Speaker

Learn the basics

15

1.Back cameras

2.LED flash

3.Fingerprint sensor

4.Microphone

5.Headset jack

6.USB-C/Charger

7.Speaker grill

About your home screen

You see the home screen when you turn on and unlock your phone or touch .

You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.

Swipe right or left to move between pages.

Here are the parts of your home screen:

Learn the basics

16

1.Status bar: Displays the time and icons that tell you about your phone's battery and network connections. Swipe down to see your notifications and quick settings.

2.Widget: You can add widgets to your home screen for quick access to information or frequent tasks.

3.Shortcut: You can add shortcuts to open apps or web pages you use frequently.

4.App list: Swipe up from the bottom of the screen to see the list of all your apps.

5.Favorites tray: Provides one touch access to your most-used apps from any home screen page. You can customize which apps appear here. To open the list of all your apps, swipe up from the bottom of the home screen.

6.Navigation:

takes you back one screen.

returns you to the home screen from any app.

lets you switch between recent apps.

lets you open an accessibility menu. Appears after you enable accessibility settings.

Note: If you're using the navigation bar, the icons are hidden. To restore these icons, turn off the navigation bar.

7.Folder: Add folders to organize app shortcuts.

Learn the basics

17

If you want an entirely new look and feel for your home screen, you can use a different launcher. For a less drastic renovation, just change the wallpaper.

About your lock screen

The lock screen appears when you're using a screen lock and you turn on or wake your phone.

Tip: If you're using Moto Display , you'll see those notifications before you get to your lock screen.

From the lock screen, you can:

•View and respond to notifications. Double touch one to open it.

•Open your quick settings. Swipe down from top of screen.

•Start a voice search. Swipe right.

•Open the camera. Swipe left.

•Go into Lockdown . Temporarily turn off notifications and fingerprint unlocking.

You can customize your lock screen to:

•Control which notifications, if any, appear.

•Add your name or a short message.

Learn the basics : New to Android?

18

If this is your first smartphone

Welcome to the world of smartphones! Prepare to be impressed with all the ways you can organize and stay connected to the people and things most important to you. Check out these tips for a smooth start.

Learn the basics

Your smartphone is, after all, a phone for making and answering calls. But it also has a keyboard for sending texts and emails and a camera for taking photos and videos.

The status bar on your home screen displays the time and icons that tell you about your phone's battery and network connections.

Get apps

Your smartphone comes with many fun and useful apps, but you can really unlock its power by installing apps that suit your lifestyle. Go to Play Store to explore free and paid apps that help you be more productive, organized, informed, in touch, and entertained.

Play Store also offers music, movies, TV shows, and books.

Protect your phone

You carry your phone around with you, and accidents happen; phones get lost sometimes. So set up some security and prevent heartache if you and your phone become separated.

Set up a screen lock. This is your first line of defense in keeping your sensitive information safe. Prefer numbers, shapes, words? Set up a PIN, pattern, or password required to unlock your phone.

A screen lock doesn't prevent you from immediately answering a call or accessing your camera.

Display your owner info. On your lock screen, you can discreetly display a “please return” message with some of your contact info so that, if your phone is lost, someone can to return it to you.

Enable lost phone features. For peace of mind, check out Find My Device , in case you ever need to remotely locate and lock or erase your phone.

Personalize your phone

While changing your wallpaper is probably your first customization, don't stop there. Be sure to explore your Settings to set ringtones, font sizes, data usage preferences, keyboard preferences, and much more. It's a great way to learn many of your phone's capabilities while customizing it to suit your needs.

In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too.

Learn the basics : New to Android?

19

Manage cellular data

Understand your data usage. Keep an eye on your data usage and learn how to make the most of it. See which apps use large amounts of data and adjust their settings if you want. You can stop auto-syncing over your carrier's network from quick settings by toggling the data connection off.

Use Wi-Fi to conserve cellular data. When you connect to a Wi-Fi network, your data will auto-sync over its connection instead of your carrier's network, saving cellular data for when you need it. From quick settings, toggle the Wi-Fi connection on.

Useful to know

Tell your phone what to do. Use your phone hands-free with voice commands. Tell it to navigate you, and listen to it speak the directions to you as you drive--it'll even reroute you if you've gone off course. Tell it to set alarms, find information on the web, make calls. Dictate instead of typing text.

Never miss a photo opportunity. Automatically open the camera right from your lock screen. Just twist your phone twice. Or, swipe left. You can automatically back up your photos and videos with your Google account or with other photo sharing apps available from Play Store .

Store your stuff. Save your internal storage for apps by using an SD card to store photos, videos, and music. You can open stored items in associated apps, like Photos to see your photos and videos. It's simple to move items stored on your phone to a computer using the USB cable packaged with your phone.

For even more storage space, plus the ability to access your media and files from any internet connected device (phone, computer, tablet), your new phone gives you access to cloud storage. Your Google account provides you free cloud storage on Drive, which has its own app and is also available from the menu throughout other apps.

When you know you'll have a weak connection or no connection, many of your apps let you pin cloud items, temporarily storing them on your phone. You can unpin when you're done to keep phone memory free.

Wi-Fi hotspot. You can share your phone's data connection as a Wi-Fi hotspot or directly tether your phone to a computer for internet access. If you have other devices that need an internet connection (for example, a laptop, tablet, or other phone), you can use your phone as a Wi-Fi hotspot.

Reboot phone. In the unlikely event that your phone becomes unresponsive, frozen, shows blank or black screen, or does not respond to the Power button, you can reboot it. Press and hold the Power button for 7 - 10 seconds. The phone will restart normally.

Certain features, services, and applications are network or carrier dependent and may not be available in all areas.

Learn the basics : New to Android?

20

If you had an iPhone

Welcome to Android! Here are some differences between your old iPhone and your new phone.

Your assistant: You've retired Siri. Now, find info and get things done with Google Assistant. Just set up “OK, Google”. Then ask for info or help with everyday tasks.

Apps:

•Goodbye Apple App Store, hello Google Play Store. Play Store is now your default app store. Apps aren't compatible between iPhone and Android. However, many developers make iPhone and Android versions of their apps; if the app stores your data online, then you can switch with little effort. Just download the Android version from Play Store and log in.

•Install apps remotely. On a computer, visit play.google.com. Browse apps on the bigger screen and then install them on your phone from your computer.

Your home screen:

•On your old iPhone, your home screen was far left. Now, you start with one home screen and can add more pages to the right as needed.

•Your old phone showed all apps on your home screen. With your new phone, you can put shortcuts to your most important apps on your home screen for easy access. Or, find your full list by swiping up from your favorites tray. This frees up room on your home screen for widgets, making your new home much more lively.

•Android and iPhone both have app icons, but Android also has widgets. Widgets are like mini apps on your home screen that are interactive or stream information to you. For example, widgets can provide weather updates or upcoming calendar events.

•Like your old iPhone, you'll see notifications at the top of the screen, which you can swipe down to review. But on your new phone, you can swipe them left or right to dismiss them.

Quick access to settings: On your old iPhone, to adjust settings you opened a Settings app. You can still do that. But now you've also got quick settings. Swipe down from the top of the screen for easy access to toggles for airplane mode, Wi-Fi, and other frequently-used settings.

In the cloud: Your Google account is your key to cloud storage with Google. If you migrated your contacts to your phone, then you can see them from any device or computer by logging into Gmail. Your Google account includes apps like Calendar and Drive that let you work well with others. And it has apps that let you play too - access your photos, videos, music from any device when you log in with your Google account. Use Play Music to upload your iTunes library.

Learn the basics : New to Android?

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About your Google account

Benefits of your account

When you set up your phone, you added a Google account. If you haven't had a Google account before, this is more than just a password you set up for your phone.

A Google account lets you organize and access your personal information and files from any computer or mobile device:

•Synchronize everything. Never lose your contacts. Associate them with your Google account if you create them on your phone, and view them from Gmail on any computer or by signing into your Google account on any phone. Create emails or calendar events on your phone and view them on any computer. Access your browser bookmarks from any device.

•Store in the cloud. Upload your photos, videos, and music to the cloud; get to all of it without taking up space on your phone.

•Keep your stuff secure. Your account password secures it all and lets you access it from anywhere.

Maintaining your account

Other than remembering your password, you don’t need to do much maintenance on your Google account - just enjoy the benefits of your secure, synchronized information. However, you can:

•Control how frequently your phone syncs your information.

•Review and manage the information Google collects from you, such as search and browsing history.

Learn about Google apps

Many Google apps, like Gmail , Chrome , Photos , and Maps are pre-loaded on your phone. To learn about and download additional Google apps, read Google’s information.

Can't sign in to Google account

If you’re having problems signing in to your account, read Google's support information.

Status bar icons

About status icons

The status bar at the top of the home screen contains icons that help you monitor your phone.