Spectre x360 Convertible 13-ap0120ng
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User Guide
© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Pentium, and Thunderbolt are
trademarks of Intel Corporation in the U.S. and
other countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2018
Document Part Number: L35231-001
Product notice
This guide describes features that are common
to most products. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Processor conguration setting (select products only)
IMPORTANT: Select products are congured with an Intel® Pentium® N35xx/N37xx series or a Celeron®
N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is
congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v
vi Processor conguration setting (select products only)
Table of contents
1 Getting started ............................................................................................................................................. 1
Best practices ......................................................................................................................................................... 1
More HP resources ................................................................................................................................................. 2
2 Getting to know your computer ...................................................................................................................... 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Speakers and ngerprint reader ....................................................................................................... 10
Special keys ....................................................................................................................................... 11
Action keys ........................................................................................................................................ 12
Bottom ................................................................................................................................................................. 14
Labels ................................................................................................................................................................... 15
Inserting a microSD card or a nano SIM card (select products only) .................................................................. 16
3 Connecting to a network .............................................................................................................................. 18
Connecting to a wireless network ....................................................................................................................... 18
Using the wireless controls ............................................................................................................... 18
Airplane mode key .......................................................................................................... 18
Operating system controls ............................................................................................. 18
Connecting to a WLAN ....................................................................................................................... 19
Using HP Mobile Broadband (select products only) .......................................................................... 20
Using GPS (select products only) ...................................................................................................... 20
Using Bluetooth wireless devices (select products only) ................................................................. 20
Connecting Bluetooth devices ........................................................................................ 20
Connecting to a wired network—LAN (select products only) ............................................................................. 21
4 Enjoying entertainment features .................................................................................................................. 22
Using the camera ................................................................................................................................................. 22
Using audio .......................................................................................................................................................... 22
Connecting speakers ......................................................................................................................... 22
vii
Connecting headphones .................................................................................................................... 22
Connecting headsets ......................................................................................................................... 23
Using sound settings ......................................................................................................................... 23
Using video .......................................................................................................................................................... 23
Connecting a Thunderbolt device using a USB Type-C cable (select products only) ....................... 23
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 24
Using data transfer .............................................................................................................................................. 24
Connecting devices to a USB Type-C port (select products only) ..................................................... 25
5 Navigating the screen .................................................................................................................................. 26
Using TouchPad and touch screen gestures ........................................................................................................ 26
Tap ..................................................................................................................................................... 26
Two-nger pinch zoom ..................................................................................................................... 27
Two-nger slide (TouchPad only) ..................................................................................................... 27
Two-nger tap (TouchPad only) ........................................................................................................ 27
Four-nger tap (TouchPad only) ....................................................................................................... 27
Three-nger swipe (TouchPad only) ................................................................................................. 28
One-nger slide (touch screen only) ................................................................................................. 29
Using an optional keyboard or mouse ................................................................................................................. 29
Using an on-screen keyboard (select products only) .......................................................................................... 29
6 Managing power .......................................................................................................................................... 30
Using Sleep and Hibernation ............................................................................................................................... 30
Initiating and exiting Sleep ............................................................................................................... 30
Initiating and exiting Hibernation (select products only) ................................................................. 31
Shutting down (turning o) the computer .......................................................................................................... 31
Using the Power icon and Power Options ............................................................................................................ 32
Running on battery power ................................................................................................................................... 32
Using HP Fast Charge (select products only) .................................................................................... 32
Displaying battery charge ................................................................................................................. 32
Finding battery information in HP Support Assistant (select products only) .................................. 33
Conserving battery power ................................................................................................................. 33
Identifying low battery levels ........................................................................................................... 33
Resolving a low battery level ............................................................................................................ 34
Resolving a low battery level when external power is available ................................... 34
Resolving a low battery level when no power source is available ................................. 34
Resolving a low battery level when the computer cannot exit Hibernation .................. 34
Factory-sealed battery ...................................................................................................................... 34
Running on external power ................................................................................................................................. 34
viii
7 Maintaining your computer .......................................................................................................................... 36
Improving performance ....................................................................................................................................... 36
Using Disk Defragmenter .................................................................................................................. 36
Using Disk Cleanup ............................................................................................................................ 36
Using HP 3D DriveGuard (select products only) ................................................................................ 36
Identifying HP 3D DriveGuard status .............................................................................. 37
Updating programs and drivers .......................................................................................................................... 37
Cleaning your computer ...................................................................................................................................... 37
Cleaning procedures .......................................................................................................................... 37
Cleaning the display ........................................................................................................ 38
Cleaning the sides or cover ............................................................................................. 38
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 38
Traveling with or shipping your computer .......................................................................................................... 38
8 Securing your computer and information ....................................................................................................... 40
Using passwords .................................................................................................................................................. 40
Setting Windows passwords ............................................................................................................. 40
Setting Setup Utility (BIOS) passwords ............................................................................................. 41
Using Windows Hello (select products only) ....................................................................................................... 42
Using Internet security software ......................................................................................................................... 42
Using antivirus software ................................................................................................................... 42
Using rewall software ..................................................................................................................... 42
Installing software updates ................................................................................................................................. 43
Using HP Device as a Service (HP DaaS) (select products only) .......................................................................... 43
Securing your wireless network .......................................................................................................................... 43
Backing up your software applications and information .................................................................................... 43
Using an optional security cable (select products only) ..................................................................................... 43
9 Using Setup Utility (BIOS) ............................................................................................................................. 44
Starting Setup Utility (BIOS) ................................................................................................................................ 44
Updating Setup Utility (BIOS) .............................................................................................................................. 44
Determining the BIOS version ........................................................................................................... 44
Downloading a BIOS update .............................................................................................................. 45
10 Using HP PC Hardware Diagnostics .............................................................................................................. 46
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 46
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 46
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 47
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 47
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Installing HP PC Hardware Diagnostics Windows ............................................................................. 47
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 47
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 48
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 48
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 48
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 48
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 49
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 49
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 49
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 49
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 49
11 Backing up, restoring, and recovering .......................................................................................................... 51
Using Windows tools for backing up, restoring, and recovering your computer ............................................... 51
Creating backups ............................................................................................................................... 51
Restoring and recovering .................................................................................................................. 51
Creating HP Recovery media (select products only) ........................................................................................... 52
Using HP Recovery Manager to create recovery media .................................................................... 52
Before you begin ............................................................................................................. 52
Creating the recovery media ........................................................................................... 53
Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 53
Restoring and recovery ........................................................................................................................................ 53
Restoring, resetting, and refreshing using Windows tools .............................................................. 53
Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 53
Recovering using HP Recovery Manager ........................................................................................... 54
Recovering using the HP Recovery partition (select products only) ................................................ 54
Recovering using HP Recovery media ............................................................................................... 55
Changing the computer boot order ................................................................................................... 55
Removing the HP Recovery partition (select products only) ............................................................ 55
12 Specications ............................................................................................................................................ 56
Input power .......................................................................................................................................................... 56
Operating environment ....................................................................................................................................... 57
13 Electrostatic Discharge .............................................................................................................................. 58
14 Accessibility .............................................................................................................................................. 59
Accessibility ......................................................................................................................................................... 59
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Finding the technology tools you need ............................................................................................ 59
Our commitment ............................................................................................................................... 59
International Association of Accessibility Professionals (IAAP) ....................................................... 59
Finding the best assistive technology .............................................................................................. 60
Assessing your needs ..................................................................................................... 60
Accessibility for HP products .......................................................................................... 60
Standards and legislation .................................................................................................................................... 61
Standards .......................................................................................................................................... 61
Mandate 376 – EN 301 549 ............................................................................................ 61
Web Content Accessibility Guidelines (WCAG) ................................................................ 61
Legislation and regulations .............................................................................................................. 61
United States ................................................................................................................... 62
21st Century Communications and Video Accessibility Act (CVAA) ............................... 62
Canada ............................................................................................................................. 62
Europe ............................................................................................................................. 63
United Kingdom .............................................................................................................. 63
Australia .......................................................................................................................... 63
Worldwide ....................................................................................................................... 63
Useful accessibility resources and links .............................................................................................................. 64
Organizations .................................................................................................................................... 64
Educational institutions .................................................................................................................... 64
Other disability resources ................................................................................................................. 64
HP links .............................................................................................................................................. 64
Contacting support .............................................................................................................................................. 65
Index ............................................................................................................................................................. 66
xi
xii
1 Getting started
This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to
learn about best practices after you set up your computer, fun things to do with your computer, and where to
nd additional HP resources.
Best practices
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
● Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering
on page 51.
● If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a
network on page 18.
● Become familiar with the computer hardware and software. For more information, see Getting to know
your computer on page 3 and Enjoying entertainment features on page 22.
● Update or purchase antivirus software. See Using antivirus software on page 42.
Best practices 1
More HP resources
To locate resources that provide product details, how-to information, and more, use this table.
Resource Contents
Setup Instructions ● Overview of computer setup and features
HP support
For HP support, go to http://www.hp.com/support, and
follow the instructions to nd your product.
Safety & Comfort Guide
To access this guide:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
Regulatory, Safety and Environmental Notices
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
Limited Warranty*
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
● Online chat with an HP technician
● Support telephone numbers
● Replacement parts videos (select products only)
● Maintenance and service guides
● HP service center locations
● Proper workstation setup
● Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
● Electrical and mechanical safety information
● Important regulatory notices, including information about proper
battery disposal, if needed.
● Specic warranty information about this computer
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
2 Chapter 1 Getting started
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Locating hardware
To nd out what hardware is installed on your computer:
▲ Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲ Right-click the Start button, and then select Apps and Features.
Locating hardware 3
Right side
Refer to the illustration that most closely matches your computer.
Component Description
(1) MicroSD memory card reader (select products
only)
(2) MicroSD memory card reader/nano SIM card
reader combo (select products only)
Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
Reads optional memory cards that enable you to store, manage,
share, or access information, and supports a wireless subscriber
identity module (nano SIM) card.
CAUTION: Inserting a SIM card of the wrong size could damage
the SIM card or cause the SIM card to become stuck in the slot.
The use of nano SIM card adapters is not recommended. To
prevent damage to the nano SIM card or the connectors, use
minimal force when inserting a nano SIM card.
NOTE: Before purchasing a nano SIM card, follow these
instructions to determine the correct nano SIM card size for your
computer:
1. Go to http://www.hp.com/support, and then search for
your computer by product name or number.
2. Select Product Information.
3. Refer to the listed options to determine which card to
purchase.
For installation steps, see Inserting a microSD card or a nano
SIM card (select products only) on page 16.
(3) Camera privacy switch Turns the camera o and on.
(4) USB Type-C power connector and Thunderbolt™
port with HP Sleep and Charge
4 Chapter 2 Getting to know your computer
NOTE: For more information, see Using the camera
on page 22.
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Even when the computer is o, connects and charges most USB
devices that have a Type-C connector, such as a cell phone,
Component Description
camera, activity tracker, or smartwatch, and provides highspeed data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt docking
station.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(5) Audio-out (headphone)/Audio-in (microphone)
combo jack
(6) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
(7) USB Type-C power connector and Thunderbolt
port with HP Sleep and Charge
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
charged.
● Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery is
charging.
● O: The battery is not charging.
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Even when the computer is o, connects and charges most USB
devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides highspeed data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt docking
station.
NOTE: Cables and/or adapters (purchased separately) may be
required.
Right side 5
Left side
Component Description
(1) Power button ● When the computer is o, press the button to turn on the
computer.
● When the computer is on, press the button briey to
initiate Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
▲ Right-click the Power icon , and then select Power
Options.
(2) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
6 Chapter 2 Getting to know your computer
Display
Component Description
(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(2) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(3) Internal microphones Record sound.
(4) Camera lights On: One or more cameras are in use.
(5) Camera Allows you to video chat, record video, and record still images. To use
your camera, see Using the camera on page 22. Some cameras also
allow a facial recognition logon to Windows, instead of a password
logon. For more information, see Using Windows Hello (select
products only) on page 42.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My notebook, select the Specications tab, and then select User Guides.
Display 7
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
NOTE: For more information, see Using TouchPad and touch
screen gestures on page 26.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 Getting to know your computer
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
Keyboard area 9
Speakers and ngerprint reader
Component Description
(1) Speakers Produce sound.
(2) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password
logon.
▲ To use the ngerprint reader, tap or swipe the upper-left
corner of the TouchPad. See Using Windows Hello (select
products only) on page 42 for details.
10 Chapter 2 Getting to know your computer
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
Keyboard area 11
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 11.
▲ To use an action key, press and hold the key.
Icon Description
Helps prevent side-angle viewing from onlookers (select products only). If needed, decrease or increase
brightness for well-lit or darker environments. Press the key again to turn o the privacy screen.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on. On select products, you can adjust the brightness of the keyboard
backlight. Press the key repeatedly to adjust the brightness from high (when you rst start up the computer),
to low, to o. After you adjust the keyboard backlight setting, the backlight will revert to your previous
setting each time you turn on the computer. The keyboard backlight will turn o after 30 seconds of
inactivity. To turn the keyboard backlight back on, press any key or tap the TouchPad (select products only).
To conserve battery power, turn o this feature.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes or restores speaker sound.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
12 Chapter 2 Getting to know your computer
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