HP Spectre x360 13 Maintenance and Service Guide

HP Spectre x360 13 Convertible PC

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

© Copyright 2017 Hewlett-Packard

Development Company, L.P.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: October 2017

Document Part Number: 937444-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 10. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 10 functionality. See for http://www.microsoft.com details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ..................................................................................................................................................................................	1
2 Getting to know your computer .............................................................................................................................................................	4
Locating hardware ....................................................................................................................................................................	4
Locating software .....................................................................................................................................................................	4
Right side ...................................................................................................................................................................................	5
Left side .....................................................................................................................................................................................	6
Display ........................................................................................................................................................................................	8
Keyboard area ...........................................................................................................................................................................	9
TouchPad ...............................................................................................................................................................	9
Lights ...................................................................................................................................................................	10
Speakers .............................................................................................................................................................	11
Special keys ........................................................................................................................................................	12
Bottom .....................................................................................................................................................................................	13
3 Illustrated parts catalog ........................................................................................................................................................................	14
Labels .......................................................................................................................................................................................	14
Computer major components ..............................................................................................................................................	16
Miscellaneous parts ...............................................................................................................................................................	22
4 Removal and replacement preliminary requirements .....................................................................................................................	24
Tools required .........................................................................................................................................................................	24
Service considerations ..........................................................................................................................................................	24
Plastic parts ........................................................................................................................................................	24
Cables and connectors .....................................................................................................................................	24
Drive handling ....................................................................................................................................................	25
Grounding guidelines .............................................................................................................................................................	26
Electrostatic discharge damage ......................................................................................................................	26
Packaging and transporting guidelines .....................................................................................	27
Workstation guidelines ............................................................................................	27
5 Removal and replacement procedures ..............................................................................................................................................	29
Component replacement procedures .................................................................................................................................	29
Bottom cover ......................................................................................................................................................	29
Battery .................................................................................................................................................................	31
Solid-state drive ................................................................................................................................................	33

v

Fingerprint reader module ...............................................................................................................................	34
Fans .....................................................................................................................................................................	35
Infrared sensor board cable .............................................................................................................................	37
Infrared sensor board .......................................................................................................................................	38
Audio jack board cable ......................................................................................................................................	39
Rear speakers ....................................................................................................................................................	40
Display assembly ...............................................................................................................................................	41
Front speakers ...................................................................................................................................................	44
TouchPad cable ..................................................................................................................................................	37
TouchPad ............................................................................................................................................................	38
Card reader board cable ...................................................................................................................................	49
Card reader board .............................................................................................................................................	38
System board .....................................................................................................................................................	51
Heat sink .............................................................................................................................................................	54
Audio jack board ................................................................................................................................................	56
6 Using Setup Utility (BIOS) ......................................................................................................................................................................	58
Starting Setup Utility (BIOS) ..................................................................................................................................................	58
Updating Setup Utility (BIOS) ................................................................................................................................................	58
Determining the BIOS version .........................................................................................................................	58
Downloading a BIOS update ............................................................................................................................	59
7 Using HP PC Hardware Diagnostics (UEFI) ..........................................................................................................................................	60
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ...............................................................................	61
8 peci cations ..........................................................................................................................................................................................	62
9 Backing up, restoring, and recovering .................................................................................................................................................	63
Creating recovery media and backups ................................................................................................................................	63
Using HP Recovery media (select products only) .........................................................................................	63
Using Windows tools .........................................................................................................................................	64
Using the HP Cloud Recovery Download Tool (select products only) .......................................................	65
Restore and recovery ............................................................................................................................................................	65
Recovering using HP Recovery Manager .......................................................................................................	65
What you need to know before you get started ......................................................................	65
Using the HP Recovery partition (select products only) .........................................................	66
Using HP Recovery media to recover .........................................................................................	67
Changing the computer boot order ...........................................................................................	67
Removing the HP Recovery partition (select products only) .................................................	67

vi

10	Power cord set requirements ............................................................................................................................................................	68
	Requirements for all countries ............................................................................................................................................	68
	Requirements for speci c countries and regions .............................................................................................................	68
11	Recycling ...............................................................................................................................................................................................	70
Index .............................................................................................................................................................................................................		71

vii

viii

1Product description

Category	Description
Product Name	HP Spectre x360 13 Convertible PC (model numbers 13-ae000 through 13-ae099)
Processors	Intel® Core™ i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz, 8.0-MB L3 cache, 15-
	W)
	Intel Core i5-8250U 1.60-GHz (turbo up to 3.40-GHz) quad core processor (2400-MHz, 6.0-MB L3 cache, 15-W)
Chipset	Integrated with soldered-on-circuit (SoC)
Graphics	Internal graphics:
	Intel ultra high-de nition (UHD) Graphics 620
	Support for DX12, HD decode, and high-de nition multimedia interface (HDMI)
Panel	●	13.3-in, UHD, white light-emitting (WLED), BrightView (3840×2160), uslim-flat (2.0-mm panel, 2.2-mm
		panel PCA) UWVA, eDP+PSR, narrow bezel, 340 nits, 72% color gamut, 16:9 ultra wide aspect ratio
		TouchScreen display assembly with direct bonding, flush glass, and multitouch enabled
	●	13.3-in, full high-de nition (FHD), WLED, BrightView (1920×1080), uslim-flat (2.0-mm panel, 2.2-mm
		panel PCA) UWVA, eDP+PSR, narrow bezel, 300 nits, 72 % calor gamut, 16:9 ultra wide aspect ratio
		TouchScreen display assembly with direct bonding, flush glass, and multitouch enabled
	●	13.3-in, FHD, WLED, AntiGlare (1920×1080), uslim-flat UWVA, eDP 1.3, narrow bezel, 300 nits, 72 % calor
		gamut, 16:9 ultra wide aspect ratio TouchScreen display assembly with direct bonding, flush glass,
		multitouch enabled, and privacy screen
	Support for active stylus
Memory	On-board system memory, non-customer-accessible/non-upgradable
	Support for LPDDR3-2133 dual channel
	Support for 16384-MB (256-MB × 32 × 4 × 4 pieces) and 8192-MB (256-MB × 16 × 4 × 4 pieces) con gurations
Storage	Support for the following solid-state drives:
	●	2-TB, M.2 2280/DS, SATA-3, Peripheral Component Interconnect Express (PCIe), Non-Volatile Memory
		Express (NVMe) solid-state drive with triple level cell (TLC)
	●	1-TB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC
	●	512-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC
	●	360-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC
	●	256-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC
	●	128-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC
Optical drive	HP external DVD±RW DL SuperMulti Drive
Audio and video	Audio:
	Bang & Olufsen
	Bang & Olufsen Audio Control
	Support for quad speakers
	Support for HP Audio Boost 2.0 (with discrete ampli er

1

Category	Description
Audio and video	Camera:
(continued)	HP Wide Vision FHD infrared camera with indicator light, 2 infrared lights, USB 2.0, FHD Hybrid BSI sensor, f2.0,
	wide dynamic range (WDR), 88° WFOV, 1080p by 30 frames per second
	Support for Windows Hello
	Microphones:
	Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise-suppression software
	Support for Watchdog function
	Support for voice recognition
Sensors	Accelerometer + Gyroscope + eCompass
	Accelerometer IC
Wireless	Integrated wireless local area network (WLAN) options by way of wireless module
	Dual PCIe WLAN antennas built into display assembly
	Support for Intel Dual Band Wireless-AC 8265 802.11AC 2×2 WiFi + BT 4.2 Combo Adapter (non-vPro)
	WLAN format
	Compatible with iracast-certi ed devices
	WiFi SAR enabled in BIOS
External media cards	Micro-Secure Digital (SD®) media reader slot
Ports	●	Audio-out (headphone)/audio-in (microphone) combo jack
	●	USB Type-A 3.1 Gen 1 port (1 port) with support for HP Sleep and Charge
	●	USB Type-C port 3.1 Gen 2 (2 ports) with Thunderbolt™ Gen 3 technology supporting the
		following functions:
		–	Power delivery
		–	Data transfer
		–	DisplayPort 1.2
		–	HP Sleep & Charge
Keyboard/	Full-size, backlit, island-style keyboard in dark ash silver, natural silver, and pale rose gold nishes
pointing devices	TouchPad requirements:
	●	ClickPad with image sensor
	●	MultiTouch gestures enabled
	●	Support Windows 8 Modern TrackPad gestures
	●	Taps enabled as default
Power requirements	Support for a 3-cell, 60-WHr, Li-ion battery
	Support for 65-W AC adapter (non-PFC, RC, USB-C, 3-pin)
	Support for a 1.00-m power cord with a C5 connector
Security	Trusted platform module 2.0 (TPM, discrete)
	Fingerprint reader
	2nd-factor authentication (U2F)
Operating system	Preinstalled: Windows 10 and Windows 10 Professional

2Chapter 1 Product description

Category	Description
Operating system	For APJ SEAP market: SEAP Windows 10 Home EM/SL and SEAP Windows 10 Home Plus
(continued)	For China market: CPPP Windows 10 Home Language Edition and CPPP Windows 10 Home High-End China
	Language Edition
	For developed market (ML): Windows 10 Home ML and Windows 10 Home Plus ML
	For emerging market (EM/SL): Windows 10 Home EM/SL and Windows 10 Home Plus EM/SL
Serviceability	End user replaceable part: AC adapter

3

2Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work.

Locating hardware

To nd out what hardware is installed on your computer:

▲Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

Locating software

To nd out what software is installed on your computer:

▲Select the Start button.

‒ or –

Right-click the Start button, and then select Apps and Features.

4Chapter 2 Getting to know your computer

Right side

Component		Description
(1)	Volume button	Controls speaker volume on the computer.
(2)	Fingerprint reader	Allows a ngerprint logon to Windows, instead of a password logon.
		▲	To use the ngerprint reader, swipe your nger on the
			ngerprint reader.
(3)	AC adapter and battery light	●	White: The AC adapter is connected and the battery is
			fully charged.
		●	Blinking white: The AC adapter is disconnected and the battery
			has reached a low battery level.
		●	Amber: The AC adapter is connected and the battery
			is charging.
		●	The battery is not charging.

(4)USB Type-C power connector and Thunderbolt ports with HP Sleep and Charge (2)

Connect AC adapters that have a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery.

– and –

Connect and charge most USB devices that have a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

– and –

Connects a display device that has a USB Type-C connector, providing DisplayPort output.

NOTE: Cables and/or adapters (purchased separately) may be required.

NOTE: Your computer may also support a Thunderbolt docking station.

Right side

5

Left side

Component		Description
(1)	USB 3.x SuperSpeed port with HP Sleep	Connects a USB device, provides high-speed data transfer, and even
	and Charge	when the computer is o , charges most products such as a cell
		phone, camera, activity tracker, or smartwatch.
(2)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones, earbuds,
	combo jack	a headset, or a television audio cable. Also connects an optional
		headset microphone. This jack does not support optional
		standalone microphones.
		WARNING! To reduce the risk of personal injury, adjust the volume
		before putting on headphones, earbuds, or a headset. For
		additional safety information, refer to the Regulatory, Safety, and
		Environmental Notices.
		To access this guide:
		▲	Select the Start button, select HP Help and Support, and then
			select HP Documentation.
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
(3)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving
			state. The computer shuts o power to the display and other
			unneeded components.
		●	The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(4)	Power button	●	When the computer is o , press the button to turn on
			the computer.
		●	When the computer is on, press the button briefly to
			initiate Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button briefly
			to exit Hibernation.

CAUTION: Pressing and holding down the power button results in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ine ective, press and hold the power button down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options:

6Chapter 2 Getting to know your computer

Component		Description
(4)	Power button (continued)	▲	Right-click the Power icon, and then select Power Options.
(5)	MicroSD memory card reader	Reads optional memory cards that enable you to store, manage,
		share, or access information.
		To insert a card:
		1.	Hold the card label-side up, with connectors facing
			the computer.
		2.	Insert the card into the memory card reader, and then press in
			on the card until it is rmly seated.
		To remove a card:
		▲	Press in on the card, and then remove it from the memory
			card reader.

Left side

7

Display

Component		Description
(1)	WLAN antennas*	Send and receive wireless signals to communicate with WLANs.
(2)	Internal microphones	Record sound.
(3)	Camera lights	On: One or more cameras are in use.
(4)	Cameras	Allow you to video chat, record video, and record still images. Some
		cameras also allow a facial recognition logon to Windows, instead of
		a password logon.

NOTE: Camera functions vary depending on the camera hardware and software installed on your product.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲Select the Start button, select HP Help and Support, and then select HP Documentation.

8Chapter 2 Getting to know your computer

Keyboard area

TouchPad

Component		Description
(1)	TouchPad zone	Reads your nger gestures to move the pointer or activate items on
		the screen.
(2)	Left TouchPad button	Functions like the left button on an external mouse.
(3)	Right TouchPad button	Functions like the right button on an external mouse.

Keyboard area

9

Lights

Component		Description
(1)	Caps lock light	On: Caps lock is on, which switches the key input to all
		capital letters.
(2)	Mute light	●	On: Computer sound is o .
		●	Computer sound is on.

10 Chapter 2 Getting to know your computer

Speakers

Component	Description
Speakers	Produce sound.

Keyboard area 11

Special keys

NOTE: Refer to the illustration that most closely matches the computer.

Component		Description
(1)	esc key	Displays system information when pressed in combination with the
		fn key.
(2)	fn key	Executes speci c functions when pressed in combination with
		another key.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start menu.
(4)	Action keys	Execute frequently used system functions.

12 Chapter 2 Getting to know your computer

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes speci c functions when pressed in combination with
		another key.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start menu.
(4)	Action keys	Execute frequently used system functions.

Bottom

Component		Description
(1)	Speakers (2)	Produce sound.
(2)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool internal
		components and prevent overheating. It is normal for the internal
		fan to cycle on and o during routine operation.

Bottom 13

3Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Labels

The labels affixed to the computer provide information that may be needed when troubleshooting system problems or travelling internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

●Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Component

(1)HP product name (select products only)

(2)Model number

(3)Product number

(4)Serial number

(5)Warranty period

14 Chapter 3 Illustrated parts catalog

Component

(1)HP product name (select products only)

(2)Product number

(3)Serial number

(4)Warranty period

Labels 15

Computer major components

Item	Component	Spare part number
(1)	13.3-in. TouchScreen display assembly:

16 Chapter 3 Illustrated parts catalog

Item	Component				Spare part number
	UHD, BrightView display assembly in dark ash silver		nish		942849-001
	UHD, BrightView display assembly in natural silver		nish		L02543-001
	UHD, BrightView display assembly in pale rose gold		nish		L07271-001
	FHD, AntiGlare display assembly with privacy	lter in dark ash silver		nish	L02540-001
	FHD, AntiGlare display assembly with privacy	lter in natural silver		nish	L01923-001
	FHD, AntiGlare display assembly with privacy	lter in pale rose gold		nish	L07272-001
	FHD, BrightView display assembly in dark ash silver		nish		L02542-001
	FHD, BrightView display assembly in natural silver		nish		942848-001
	FHD, BrightView display assembly in pale rose gold		nish		L07270-001
(2)	Keyboard/top cover with backlight (includes backlight cable and keyboard cable):
	For use only on computer models equipped with a display assembly with a privacy				lter in dark ash silver nish
	For use in Japan				L02535-291
	For use in South Korea				L02535-AD1
	For use in Taiwan				L02535-AB1
	For use in Thailand				L02535-281
	For use in the United States				L02535-001
	For use only on computer models equipped with a display assembly with a privacy				lter in natural silver nish
	For use in Belgium				L02534-A41
	For use in Bulgaria				L02534-261
	For use in Canada				L02534-DB1
	For use in the Czech Republic and Slovakia				L02534-FL1
	For use in Denmark, Finland, and Norway				L02534-DH1
	For use in France				L02534-051
	For use in Germany				L02534-041
	For use in Greece				L02534-151
	For use in Italy				L02534-061
	For use in Latin America				L02534-161
	For use in the Netherlands				L02534-B31
	For use in Portugal				L02534-131
	For use in Romania				L02534-271
	For use in Russia				L02534-251
	For use in Saudi Arabia				L02534-171
	For use in Slovenia				L02534-BA1
	For use in South Korea				L02534-AD1

Computer major components 17