HP Stream 14 * Model numbers: 14-ax0XX Maintenance and Service Guide

HP Stream Laptop PC 14

* Model numbers: 14-ax0XX

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

© Copyright 2016 HP Development Company,

L.P.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Celeron are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: August 2016

Document Part Number: 902530-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows functionality. See http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 External component dent c t on ..................................................................................................................	3
Display ....................................................................................................................................................................	3
Left side .................................................................................................................................................................	4
Right side ...............................................................................................................................................................	5
Front .......................................................................................................................................................................	5
Top ..........................................................................................................................................................................	6
TouchPad .............................................................................................................................................	6
Lights ...................................................................................................................................................	7
Button ..................................................................................................................................................	8
Keys .....................................................................................................................................................	9
Using the action keys ........................................................................................................................	10
Labels ...................................................................................................................................................................	11
3 Illustrated parts catalog ..............................................................................................................................	13
Computer major components ..............................................................................................................................	13
Rubber Kit ............................................................................................................................................................	15
Display assembly components ............................................................................................................................	16
Miscellaneous parts .............................................................................................................................................	17
4 Removal and replacement procedures preliminary requirements ....................................................................	18
Tools required ......................................................................................................................................................	18
Service considerations .........................................................................................................................................	18
Plastic parts .......................................................................................................................................	18
Cables and connectors ......................................................................................................................	18
Grounding guidelines ...........................................................................................................................................	19
Electrostatic discharge damage ........................................................................................................	19
Packaging and transporting guidelines ..........................................................................	20
Workstation guidelines ................................................................................	20
5 Removal and replacement procedures for Authorized Service Provider parts ...................................................	22
Component replacement procedures ..................................................................................................................	22
Bottom cover .....................................................................................................................................	23
Battery ...............................................................................................................................................	24
Memory module ................................................................................................................................	25

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WLAN module ....................................................................................................................................	26
RTC battery ........................................................................................................................................	28
Heat sink ............................................................................................................................................	29
Speakers ............................................................................................................................................	31
System board ....................................................................................................................................	32
TouchPad ...........................................................................................................................................	34
Display assembly ...............................................................................................................................	35
Power button board ..........................................................................................................................	41
Power connector cable ......................................................................................................................	42
Keyboard/top cover ...........................................................................................................................	43
6 Using Setup Utility (BIOS) .............................................................................................................................	44
Starting Setup Utility (BIOS) ................................................................................................................................	44
Updating Setup Utility (BIOS) ..............................................................................................................................	44
Determining the BIOS version ...........................................................................................................	44
Downloading a BIOS update ..............................................................................................................	45
7 pec c t ons ..............................................................................................................................................	46
Computer speci cations ......................................................................................................................................	46
35.56-cm (14.0-in), HD display speci cations ....................................................................................................	47
8 Backing up, restoring, and recovering ...........................................................................................................	48
Creating recovery media and backups ................................................................................................................	48
Creating HP Recovery media (select products only) .........................................................................	48
Using Windows tools ...........................................................................................................................................	49
Restore and recovery ...........................................................................................................................................	50
Recovering using HP Recovery Manager ...........................................................................................	50
What you need to know before you get started .............................................................	50
Using the HP Recovery partition (select products only) .................................................	51
Using HP Recovery media to recover ..............................................................................	51
Changing the computer boot order ................................................................................	52
Removing the HP Recovery partition (select products only) .........................................	53
9 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................	54
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....................................................................	54
10 Power cord set requirements ......................................................................................................................	56
Requirements for all countries ............................................................................................................................	56
Requirements for speci c countries and regions ................................................................................................	56

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11 Recycling ..................................................................................................................................................	58
Index .............................................................................................................................................................	59

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1Product description

Category	Description
Product Name	HP Stream Laptop PC
	Model numbers: 14-ax0XX
Processor	Intel Celeron® N3060 (1.6 GHz, turbo up to 2.48 GHz), 1600 MHz/2 MB L2 cache), dual core, 4 W
	Intel Celeron N3050 (1.6 GHz, turbo up to 2.16 GHz), 1600 MHz/2 MB L2 cache), dual core, 4 W
Chipset	Integrated SoC
Graphics	Internal graphics
	Intel HD Graphics 400 (N3060 processor)
	Intel HD Graphics (N3050 processor)
	Support for DX12, HD decode, and HDMI
Panel	16:9 ultra-wide aspect ratio
	14.0-in (1366×768), BrightView, high-de nition (HD), light-emitting diode (LED), slim 3.0 mm, eDP, 220 nits
Memory	On-board system memory
	● DDR3L-1600MHz single channel support
	● Supports up to 2 GB maximum on-board system memory
	One SODIMM slot-non-accessible/non-upgradeable
	● DDR3L-1600MHz single channel support
	● Supports up to 4 GB maximum system memory
Hard drive	eMMC con ur t on
	32 MB
Optical drive	External, 9.5-mm tray load, SATA, USB, DVD±RW DL SuperMulti Drive
Camera and	HP Webcam: VGA camera -indicator light, USB 2.0, 640×480 by 24 frames per second
microphone	Single digital microphone
	HP Noise Cancellation enabled
Audio	DTS Studio Sound
	Dual speakers
Wireless	Integrated Wireless options with dual antennas (M.2/PCIe)
	Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)
	Compatible with iracast-certi ed devices
External card	HP Multi-Format Digital Media Card Reader
expansion	Support for SD/SDHC/SDXC
	Push-pull insertion/removal

1

Category	Description
Internal card	One M.2 card slot for WLAN
expansion
Ports	AC Smart Pin adapter plug
	Combo audio-out (headphone)/audio-in (microphone) jack
	igh-de nition multimedia interface (HDMI) v.1.4, supporting 1920×1080 at 60 Hz
	USB 3.0 (2)
	USB 2.0 (1)
Keyboard/pointing	Keyboard
devices	Full-size, textured island keyboard (no numeric keypad)
	TouchPad requirements
	TouchPad with image sensor
	Taps enabled as default
	Multitouch gestures enabled
	Default on for 2- nger scroll, pinch, rotate, 2- nger click, 3- nger flick
Power	Battery
requirements	3-cell, 41-WHr, Li-ion battery
	AC adapter
	45-W
Security	Kensington Security Lock
	Support for Trust Platfom Module (TPM) 2.0
Operating system	Preinstalled
	Windows 10
	For Developed Market (ML)
	Microsoft Windows 10 Home Entry Notebook with OneDrive
	Microsoft Windows 10 Home Entry Notebook
	For Emerging Market (EM/SL)
	Microsoft Windows 10 Home Entry Notebook with OneDrive
	Microsoft Windows 10 Home Entry Notebook
Serviceability	End user replaceable part
	AC adapter

2Chapter 1 Product description

2 External component dent c t on

Display

Component		Description
(1)	Camera light	On: The camera is in use.
(2)	Camera	Allows you to video chat, record video, and record still images.
(3)	Internal microphone	Records sound.
(4)	WLAN antennas* (1 or 2 depending on model)	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation.

Display 3

Left side

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.
(2)	HDMI port	Connects an optional video or audio device, such as a high-
		de	nition television, any compatible digital or audio component,
		or a high-speed igh- e nition Multimedia Interface (HDMI)
		device.
(3)	USB 3.0 ports (2)	Connect an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.
(4)	USB 2.0 port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.
(5)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional standalone microphones.
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset.
		For additional safety information, refer to the Regulatory,
		Safety, and Environmental Notices.
		To access this guide:
		▲ Select the Start button, select All apps (required on some
			products), select HP Help and Support, and then select HP
			Documentation.
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
(6)	Memory card reader	Reads optional memory cards that enable you to store, manage,
		share, or access information.
		To insert a card:
		1.	Hold the card label-side up, with connectors facing the
			computer.
		2.	Insert the card into the memory card reader, and then
			press in on the card until it is rmly seated.

To remove a card:

4 Chapter 2 External component identi cation

Component		Description
		▲	Pull the card out of the memory card reader.
(7)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-
			saving state. The computer shuts o power to the display
			and other unneeded components.
		●	The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.

Right side

Component		Description
(1)	AC adapter and battery light	●	White: The AC adapter is connected and the battery is fully
			charged.
		●	Blinking white: The AC adapter is disconnected and the
			battery has reached a low battery level.
		●	Amber: The AC adapter is connected and the battery is
			charging.
		●	The battery is not charging.
(2)	Power connector	Connects an AC adapter.

Front

Component	Description
Speakers (2)	Produce sound.

Right side

5

Top

TouchPad

Component		Description
(1)	TouchPad zone	Reads your nger gestures to move the pointer or activate items
		on the screen.
(2)	Left TouchPad button	Functions like the left button on an external mouse.
(3)	Right TouchPad button	Functions like the right button on an external mouse.

6 Chapter 2 External component identi cation

Lights

Component		Description
(1)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(2)	Mute light	●	Amber: Computer sound is o .
		●	Computer sound is on.

Top 7

Button

Component	Description
Power button	●	When the computer is o , press the button to turn on the
		computer.
	●	When the computer is on, press the button briefly to initiate
		Sleep.
	●	When the computer is in the Sleep state, press the button briefly
		to exit Sleep.
	●	When the computer is in Hibernation, press the button briefly to
		exit Hibernation.
	CAUTION: Pressing and holding down the power button results in the
	loss of unsaved information.
	If the computer has stopped responding and shutdown procedures are
	ine	ective, press and hold the power button down for at least 5
	seconds to turn o the computer.
	To learn more about your power settings, see your power options.
	▲	Type power in the taskbar search box, and then select Power &

sleep settings.

‒ or –

Right-click the Start button, and then select Power Options.

8 Chapter 2 External component identi cation

Keys

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes speci c functions when pressed in combination with
		the esc key.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
(4)	Action keys	Execute frequently used system functions.

Top 9

Using the action keys

●An action key performs an assigned function.

●The icon on each action key illustrates the function for that key.

Icon	Description
	Opens the Get started app.
	Decreases the screen brightness incrementally as long as you hold down the key.
	Increases the screen brightness incrementally as long as you hold down the key.
	Switches the screen image between display devices connected to the system. For example, if a monitor is
	connected to the computer, repeatedly pressing this key alternates the screen image from the computer
	display to the monitor display to a simultaneous display on both the computer and the monitor.
	Mutes or restores speaker sound.
	Decreases speaker volume incrementally while you hold down the key.
	Increases speaker volume incrementally while you hold down the key.
	Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
	Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
	Plays the next track of an audio CD or the next section of a DVD or a BD.
	Turns the airplane mode and wireless feature on or o .
	NOTE: The airplane mode key is also referred to as the wireless button.
	NOTE: A wireless network must be set up before a wireless connection is possible.

10 Chapter 2 External component identi cation

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display.

●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Item	Description	Function
(1)	Product name	This is the product name affixed to the front of the computer.
(2)	Serial number	This is an alphanumeric identi er that is unique to each product.
(3)	Product number	This number provides speci c information about the product's hardware
		components. The part number helps a service technician to determine what
		components and parts are needed.

Labels 11

Item	Description	Function
(4)	Warranty period	This number describes the duration of the warranty period for the computer.
(5)	Model description	This is the alphanumeric identi er used to locate documents, drivers, and
		support for the computer.

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

12 Chapter 2 External component identi cation

3Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Computer major components

Computer major components 13