T500
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HP DesignJet T100 and T500 Printer Series
User Guide
© Copyright 2019 HP Development Company,
L.P.
Edition 1
Legal notices
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statement accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
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Table of contents
1 Introduction ............................................................................................................................................................................................... 1
Safety precautions ................................................................................................................................................................... 2
Using this guide ........................................................................................................................................................................ 2
Printer models .......................................................................................................................................................................... 3
Main features ............................................................................................................................................................................ 4
Main components ..................................................................................................................................................................... 5
Front panel ................................................................................................................................................................................ 7
Printer software ........................................................................................................................................................................ 8
Mobile Printing .......................................................................................................................................................................... 9
Turn the printer on and o ...................................................................................................................................................... 9
The printer’s internal prints .................................................................................................................................................. 10
2 Connecting the printer ........................................................................................................................................................................... 12
Choose which connection method to use .......................................................................................................................... 13
Connect the printer to your network .................................................................................................................................. 13
Connect a computer to the printer by network (Windows) ............................................................................................. 13
Connect a computer to the printer by USB cable (Windows) .......................................................................................... 14
Connect a computer to the printer by network (Mac OS X) ............................................................................................. 15
3 Setting up the printer ............................................................................................................................................................................. 16
Introduction ............................................................................................................................................................................. 17
Automatic rmware update ................................................................................................................................................. 17
Turn email notications on and o ..................................................................................................................................... 17
Turn alerts on and o ............................................................................................................................................................ 17
Control access to the Embedded Web Server ................................................................................................................... 18
Set Windows driver preferences .......................................................................................................................................... 18
Mobile Printing ........................................................................................................................................................................ 18
4 Personalizing the printer ....................................................................................................................................................................... 19
Change the language of the front-panel display .............................................................................................................. 20
Access the Embedded Web Server ..................................................................................................................................... 20
Change the language of the Embedded Web Server ....................................................................................................... 20
Access the HP Utility (Windows only) .................................................................................................................................. 20
Change the language of the HP Utility ................................................................................................................................ 21
ENWW iii
Change the sleep mode setting ........................................................................................................................................... 21
Change the auto-o setting ................................................................................................................................................. 21
Change the front-panel display brightness ....................................................................................................................... 21
Congure network settings .................................................................................................................................................. 21
Embedded Web Server security settings ........................................................................................................................... 24
5 Paper handling ........................................................................................................................................................................................ 25
General paper-loading advice .............................................................................................................................................. 26
Load a roll onto the spindle .................................................................................................................................................. 26
Load a roll into the printer .................................................................................................................................................... 28
Unload a roll ............................................................................................................................................................................ 29
Load a single sheet ................................................................................................................................................................ 30
Unload a single sheet ............................................................................................................................................................ 31
Use the multi-sheet tray ....................................................................................................................................................... 31
View information about the paper ...................................................................................................................................... 32
Maintain paper ........................................................................................................................................................................ 32
Change the drying time ......................................................................................................................................................... 33
Turn the automatic cutter on and o .................................................................................................................................. 33
Form feed with or without cutting ...................................................................................................................................... 33
6 Printing ..................................................................................................................................................................................................... 35
Mobile Printing ........................................................................................................................................................................ 36
Print with HP Click .................................................................................................................................................................. 36
Printing from a computer using a printer driver (Windows only) ................................................................................... 36
7 Practical printing examples .................................................................................................................................................................. 44
Print a draft for revision with the correct scale ................................................................................................................. 45
Print a PDF multipage job from Adobe Acrobat Reader or Adobe Acrobat Pro ........................................................... 45
Print a document with the correct colors ........................................................................................................................... 46
Print a project .......................................................................................................................................................................... 51
Print a presentation ............................................................................................................................................................... 54
Print and scale from Microsoft Oce .................................................................................................................................. 57
8 Handling ink cartridges and printhead ................................................................................................................................................ 61
About the ink cartridges ........................................................................................................................................................ 62
Storage of anonymous usage information ........................................................................................................................ 62
Check ink cartridge status .................................................................................................................................................... 62
Replace an ink cartridge ........................................................................................................................................................ 62
About the printhead ............................................................................................................................................................... 64
9 Maintaining the printer .......................................................................................................................................................................... 65
Check printer status ............................................................................................................................................................... 66
Take care of the printer ......................................................................................................................................................... 66
iv ENWW
Clean the exterior of the printer .......................................................................................................................................... 66
Print Quality Diagnostic Report ............................................................................................................................................ 66
Clean the printhead ............................................................................................................................................................... 67
Align the printhead ................................................................................................................................................................ 68
Replace the printhead ........................................................................................................................................................... 68
Clean the encoder strip ......................................................................................................................................................... 73
Recalibrate the paper advance ............................................................................................................................................ 73
Move or store the printer ...................................................................................................................................................... 74
Firmware update .................................................................................................................................................................... 74
Software update ..................................................................................................................................................................... 75
Printer maintenance kits ....................................................................................................................................................... 75
10 Accessories ........................................................................................................................................................................................... 76
How to order supplies and accessories .............................................................................................................................. 77
Introduction to the accessories ............................................................................................................................................ 80
11 Troubleshooting paper issues ........................................................................................................................................................... 81
Paper cannot be loaded successfully ................................................................................................................................. 82
Paper type is not in the driver .............................................................................................................................................. 84
Printer printed on the wrong paper type ........................................................................................................................... 85
Paper mismatch ..................................................................................................................................................................... 85
Roll has jammed ..................................................................................................................................................................... 85
Multi-sheet tray has jammed ............................................................................................................................................... 87
A strip stays on the output tray and generates jams ....................................................................................................... 89
Printer displays out of paper when paper is available ..................................................................................................... 89
Prints do not fall neatly into the bin .................................................................................................................................... 89
Sheet stays in the printer when the print has been completed ..................................................................................... 89
Paper is cut when the print has been completed ............................................................................................................. 90
Cutter does not cut well ........................................................................................................................................................ 90
Roll is loose on the spindle ................................................................................................................................................... 90
12 Troubleshooting print-quality issues ................................................................................................................................................ 91
General printing advice ......................................................................................................................................................... 92
Horizontal lines across the image (banding) ..................................................................................................................... 92
Lines are too thick, too thin or missing ............................................................................................................................... 93
Lines appear stepped or jagged .......................................................................................................................................... 93
Lines print double or in the wrong colors ........................................................................................................................... 94
Lines are discontinuous ........................................................................................................................................................ 94
Lines are blurred .................................................................................................................................................................... 95
Line lengths are inaccurate .................................................................................................................................................. 95
Whole image is blurry or grainy ........................................................................................................................................... 96
Paper is not at ...................................................................................................................................................................... 96
Print is scued or scratched ................................................................................................................................................. 97
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Ink marks on the paper ......................................................................................................................................................... 97
Black ink comes o when you touch the print .................................................................................................................. 98
Edges of objects are stepped or not sharp ........................................................................................................................ 98
Edges of objects are darker than expected ....................................................................................................................... 98
Vertical lines of dierent colors ........................................................................................................................................... 99
White spots on the print ........................................................................................................................................................ 99
Colors are inaccurate ............................................................................................................................................................. 99
Colors are fading .................................................................................................................................................................... 99
Image is incomplete (clipped at the bottom) .................................................................................................................. 100
Image is clipped ................................................................................................................................................................... 100
Some objects are missing from the printed image ........................................................................................................ 100
If you still have a problem .................................................................................................................................................. 101
13 Troubleshooting ink cartridge and printhead issues ................................................................................................................... 102
Cannot insert an ink cartridge ........................................................................................................................................... 103
Ink cartridge status messages .......................................................................................................................................... 103
Cannot insert the printhead ............................................................................................................................................... 103
14 Troubleshooting data communication issues ............................................................................................................................... 104
Communication failures between computer and printer .............................................................................................. 105
Wired network issues .......................................................................................................................................................... 106
Wireless network issues ..................................................................................................................................................... 106
Mobile Printing issues ......................................................................................................................................................... 109
Network conguration page .............................................................................................................................................. 109
15 Troubleshooting general printer issues ......................................................................................................................................... 111
Printer does not start .......................................................................................................................................................... 112
Printer does not print .......................................................................................................................................................... 112
Printer seems slow .............................................................................................................................................................. 112
Front panel is frozen ........................................................................................................................................................... 113
Cannot access the Embedded Web Server ...................................................................................................................... 113
Alerts ...................................................................................................................................................................................... 113
16 Front-panel error messages ............................................................................................................................................................ 114
17 HP Customer Care ............................................................................................................................................................................. 116
Introduction .......................................................................................................................................................................... 117
HP Professional Services .................................................................................................................................................... 117
Customer Self Repair .......................................................................................................................................................... 118
Contact HP Support ............................................................................................................................................................. 118
18 Printer specications ......................................................................................................................................................................... 120
Functional specications .................................................................................................................................................... 121
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Mobile Printing specications ............................................................................................................................................ 122
Physical specications ........................................................................................................................................................ 123
Memory specications ........................................................................................................................................................ 123
Power specications ........................................................................................................................................................... 123
Ecological specications ..................................................................................................................................................... 123
Environmental specications ............................................................................................................................................. 123
Acoustic specications ........................................................................................................................................................ 124
Glossary ..................................................................................................................................................................................................... 125
Index ........................................................................................................................................................................................................... 128
ENWW vii
viii ENWW
1 Introduction
●
Safety precautions
●
Using this guide
●
Printer models
●
Main features
●
Main components
●
Front panel
●
Printer software
●
Mobile Printing
●
Turn the printer on and o
●
The printer’s internal prints
ENWW 1
Safety precautions
The following precautions ensure the proper use of the printer and prevent the printer from being damaged.
Follow these precautions at all times:
● Use the power supply voltage specied on the label. Avoid overloading the printer's electrical outlet with
multiple devices.
● Do not disassemble or repair the printer yourself. Contact your local HP Service Representative for service,
see Contact HP Support on page 118.
● Use only the electrical cord supplied by HP with the printer. Do not damage, cut, or repair the power cord. A
damaged power cord can cause re or electric shock. Replace a damaged power cord with an HP-approved
power cord.
● Do not allow metal or liquids (except those used in HP Cleaning Kits) to touch the internal parts of the
printer. Doing so may cause re, electric shock, or other serious hazards.
● Power o the printer and unplug the power cord from the power outlet in any of the following cases:
● When placing your hands inside the printer
● If there is smoke or an unusual smell coming from the printer
● If the printer is making an unusual noise not heard during normal operation
● A piece of metal or a liquid (not part of cleaning and maintenance routines) touches internal parts of
the printer
● During an electrical storm (thunder and lightning)
● During a power failure
Using this guide
This guide can be downloaded from the HP Support Center (see HP Support Center on page 117).
Introduction
This chapter provides a brief introduction to the printer and its documentation for new users.
Use and maintenance
These chapters help you carry out normal printer procedures; they include the following topics:
● Connecting the printer on page 12
● Setting up the printer on page 16
● Personalizing the printer on page 19
● Paper handling on page 25
● Printing on page 35
● Mobile Printing on page 36
● Practical printing examples on page 44
● Handling ink cartridges and printhead on page 61
● Maintaining the printer on page 65
2 Chapter 1 Introduction ENWW
Troubleshooting
These chapters help you solve problems that may occur while printing; they include the following topics:
● Troubleshooting paper issues on page 81
● Troubleshooting print-quality issues on page 91
● Troubleshooting ink cartridge and printhead issues on page 102
● Troubleshooting data communication issues on page 104
● Troubleshooting general printer issues on page 111
● Front-panel error messages on page 114
Accessories, support and specications
These chapters, Accessories on page 76, HP Customer Care on page 116, and Printer specications
on page 120, contain reference information, including customer care, the printer specications, and part
numbers for paper types, ink supplies, and accessories.
Glossary
The Glossary on page 125 contains denitions of printing and HP terms used in this documentation.
Index
In addition to the table of contents, there is an alphabetical index to help you to nd topics quickly.
Warnings and cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer
from being damaged. Follow the instructions marked with these symbols.
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury or
death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the printer.
Printer models
This guide covers the following printer models, normally referring to them by their short names for brevity.
Full name Short name
HP DesignJet T100 24-in Printer T100
HP DesignJet T125 24-in Printer T125
HP DesignJet T130 24-in Printer T130
HP DesignJet T525 24-in Printer T525-24
HP DesignJet T530 24-in Printer T530-24
HP DesignJet T525 36-in Printer T525-36
HP DesignJet T530 36-in Printer T530-36
ENWW Printer models 3
NOTE: The images appearing in this User Guide may not look the same as the printer you have.
Main features
Your printer is a color inkjet printer designed for printing high-quality images on paper up to 610 mm (24 in) or
914 mm (36 in) wide. Some major features of the printer are shown below:
● Print resolution of up to 2400 × 1200 dpi (T500) or 1200 × 1200 dpi (T100), using the Best print-quality
option, the Maximum Detail option and photo paper
● The printer can be controlled from its front panel or from a remote computer using the Embedded Web
Server, HP DesignJet Utility*, or HP Click Printing Software (see http://www.hp.com/go/designjetclick).
● Touch-sensitive front panel in color, with an intuitive graphical user interface
● Supports USB, Ethernet, or Wi-Fi connection
● Includes Mobile Printing and Web-connected features such as automatic rmware upgrades
● Handles roll and cut-sheet paper, with a multi-sheet tray
● Economode for printing economically
● Ink and paper usage information available from the Embedded Web Server, see Access the Embedded Web
Server on page 20
● Supplies information, troubleshooting, and rmware updates available from the HP Utility, see Access the
HP Utility (Windows only) on page 20
● Access to the online HP Support Center (see HP Support Center on page 117)
● Compatible with the HP Applications Center – Poster App:
http://www.hpapplicationscenter.com
*Windows only
4 Chapter 1 Introduction ENWW
Main components
Front view (T500 Printer Series)
1. Multi-sheet tray extenders
2. Top cover
3. Output tray extenders
4. Bin
5. Output platen
6. Ink cartridges
7. Ink cartridge cover
8. Front panel
9. Printhead carriage
10. Printhead
ENWW Main components 5
Rear view (T500 Printer Series)
1. Paper roll
2. Communication ports
3. Power socket
4. Multi-sheet tray
Rear view (T100 Printer Series)
1. Blue stop
2. Spindle
3. Paper roll
6 Chapter 1 Introduction ENWW
Communication ports
1. Hi-Speed USB device port, to connect a computer
2. Fast Ethernet port, to connect to a network
Front panel
The front panel is a touch-sensitive screen with a graphical user interface; it is located on the front left of the
printer. It gives you complete control of your printer: from the front panel, you can print, view information about
the printer, change printer settings, perform calibrations and tests, and so on. The front panel also displays
alerts (warning and error messages) when needed.
The front panel has a large central area to display dynamic information and icons. On the left and right sides you
can see up to six xed icons at dierent times. Normally they are not all displayed at the same time.
To the right of the front panel is the power key, with which you can turn the printer on or o. The key is
illuminated when the printer is on. It ashes when the printer is in transition between on and o.
Left and right xed icons
● shows the status of the wireless connection: if the blue light is shining, the wireless connection is
active.
● Tap to return to the home screen.
● Tap to view help about the current screen.
ENWW Front panel 7
● Tap to go to the previous item.
● Tap to go to the next item.
● Tap to go back to the previous screen.
● Tap to cancel the current process.
Home screen dynamic icons
The following items are displayed only on the home screen:
● At the top left of the home screen is a message telling you which paper source is active.
● Tap to view connectivity status information and to perform network conguration. If a network cable
is connected,
is displayed instead.
NOTE: It is not possible to use wireless and wired network connections simultaneously.
● Tap to view ink information.
● Tap to change printer settings.
● Tap to load, unload, and change options for roll paper.
● Tap to change options for the multi-sheet tray, or to activate it.
● Tap to load, unload, and change options for single sheets.
NOTE:
The active paper source is indicated by a slightly larger icon, with a white tick in a green circle: .
If the printer is left idle for some time, it goes into sleep mode and switches o the front-panel display. To
change the time that elapses before sleep mode, tap , then Printer preferences > Sleep. You can set a time
between 5 minutes and the maximum time allowed by the current energy savings regulations.
The printer wakes from sleep mode and switches on the front-panel display whenever there is some external
interaction with it.
Information about specic uses of the front panel can be found throughout this guide.
Printer software
The following software is provided with your printer:
● The PCL3GUI raster driver for Windows
● HP DesignJet Preview
● The Embedded Web Server allows you to:
● Manage the printer from a remote computer
● View the status of the ink cartridges, the printhead, and the paper
8 Chapter 1 Introduction ENWW
● Access the HP Support Center, see HP Support Center on page 117
● Update the printer's rmware, see Firmware update on page 74
● Perform alignments and troubleshooting
●
Change various printer settings
● Manage e-mail notications
See Access the Embedded Web Server on page 20.
● The HP Utility (Windows only) allows you to:
● Manage the printer from a remote computer
● View the status of the ink cartridges, the printhead, and the paper
● Access the HP Support Center, see HP Support Center on page 117
● Update the printer's rmware, see Firmware update on page 74
● Launch the Embedded Web Server
See Access the HP Utility (Windows only) on page 20.
NOTE: New versions of all printer software can be expected to appear from time to time. In some cases, when
you receive your printer there may already be later versions available on HP's website of some of the software
provided with it.
Mobile Printing
Your printer can be connected to the Internet and the Web, providing various benets:
● Automatic rmware updates (see Firmware update on page 74)
● Print on HP printers from almost anywhere
● Print on HP printers from almost any device, including smartphones and tablet computers
To take advantage of these benets, your printer must be connected to the Internet.
For the latest information, see http://www.hpconnected.com.
With HP Mobile Printing Solutions you can print straight from your smartphone or tablet in just a few simple
steps.
● iOS-Apple printing is enabled through HP Smart App.
● For Android printing, install the HP Print Service Plugin from Google Play (if you do not have it already pre-
installed in your mobile device).
For more information, see Mobile Printing on page 36 and http://www.hp.com/go/designjetmobility.
Turn the printer on and o
If you wish to turn the printer on or o, the normal and recommended method is to use the power key on the
front panel.
ENWW Mobile Printing 9
However, if you plan to store the printer for a long period or the power key does not seem to work, you are
recommended to unplug the power cord.
To turn it back on, plug in the power cord.
When the printer is powered back on, it takes about three minutes to initialize and check and prepare the
printhead. Preparing the printhead takes about 75 seconds.
NOTE: When the printer has not been used for a certain period of time (the default time is determined by
Energy Star), it saves power by going into sleep mode. However, any interaction with the printer's front-panel
display, or sending a new job to print, returns it to active mode, and it can resume printing immediately. To
change the sleep mode time, see Change the sleep mode setting on page 21.
The printer’s internal prints
The internal prints give various kinds of information about your printer. They can be requested from the front
panel.
Before requesting any internal print, check that the printer and the paper are ready for printing. The loaded
paper should be at least A4 portrait—210 mm (8.27 in) wide—otherwise the print may be clipped.
10 Chapter 1 Introduction ENWW
To print any internal print, tap , then scroll down to Internal prints and tap it, then select the internal print
you want. These are some of the prints available:
● Demo prints that show some of the capabilities of the printer
● User info prints
● Print printer-status report
● Print print-quality report
● Print network report
ENWW The printer’s internal prints 11
2 Connecting the printer
●
Choose which connection method to use
●
Connect the printer to your network
●
Connect a computer to the printer by network (Windows)
●
Connect a computer to the printer by USB cable (Windows)
●
Connect a computer to the printer by network (Mac OS X)
12 Chapter 2 Connecting the printer ENWW
Choose which connection method to use
The following methods can be used to connect your printer.
Connection type Speed Cable length Other factors
Wireless Moderate; varies according to conditions
(distance to router, interference, number of
wireless clients, network topology, etc.)
N/A Sensitive to interference over longer
distances; requires extra equipment
(wireless access point or wireless router)
Fast Ethernet Fast; varies according to network trac Long: 100 m (328 ft) Requires extra equipment (switches)
Hi-Speed USB Very fast Short: 3 m (10 ft) A certied Hi-Speed USB cable is necessary
for reliable communication.
NOTE: The speed of any network connection depends on all components used in the network, which can
include network interface cards, routers, switches and cables. If any one of these components cannot operate at
high speed, you will have a low-speed connection. The speed of your network connection can also be aected by
the total amount of trac from other devices on the network.
Connect the printer to your network
The printer is able to congure itself automatically for most networks, in a similar way to any computer in the
same network. The rst time you connect it to a network, this process may take a few minutes.
Once the printer has a working network conguration, you can check its network address from the front panel:
tap
or .
To connect to a wireless network, the easiest way is to go to the front panel and tap , then Connectivity >
Wireless setup wizard.
When a network device automatically congures itself by receiving an IP address from the DHCP service, this IP
address may change from the last time the device is powered o to the next time it is powered on, which may
lead to the device being shown as "oine" when driver port settings are congured with the original IP address.
There are at least three possible ways to avoid this:
● Increase the lease time of your DHCP server device.
● Set a xed IP address for your printer that will not be changed by DHCP (see Communication failures
between computer and printer on page 105).
● Congure the printer and driver to refer to the hostname instead of the numeric IP address (see
Communication failures between computer and printer on page 105).
See the Assembly Instructions for more details about Internet setup, and how to connect to and register with the
cloud to enable Web Services.
Connect a computer to the printer by network (Windows)
The following instructions apply if you intend to print from software applications using a printer driver. See
Printing on page 35 for alternative ways of printing.
ENWW Choose which connection method to use 13
Before you begin, check your equipment:
● The printer should be set up and on.
● The Ethernet switch or router should be on and functioning correctly.
● The printer and the computer should be connected to the network (see Connect the printer to your network
on page 13). The printer can be connected by Ethernet or Wi-Fi.
Now you can proceed to install the printer software and connect to your printer.
Printer software installation
1. Make a note of the printer's IP address from the front panel (see Access the Embedded Web Server
on page 20).
2. Install the product software from http://www.hp.com/go/T100-T500/drivers. Follow the software
installation instructions on your screen.
3. You can then choose which specic software you want to install (by default, all of it). If your computer fails
to nd any printers on the network, the Printer Not Found window is displayed, which helps you to try to
nd your printer. If you have a rewall in operation, you may have to disable it temporarily in order to nd
the printer. You also have the options of searching for the printer by its hostname or IP address.
In some cases, when the printer is not in the same sub-net as the computer, specifying the printer's IP
address may be the only successful option.
Connect a computer to the printer by USB cable (Windows)
You can connect your printer directly to a computer without going through a network, by using the printer's built-
in Hi-Speed USB device port. A USB connection may be faster than a network connection, but it has some
disadvantages that you should bear in mind:
● The cable is of limited length.
● It is more dicult to share the printer.
● You cannot use Web Services.
● You cannot use automatic rmware updates.
NOTE: The use of non-certied USB cables can lead to connectivity problems. Only cables certied by the USB
Implementor's Forum (http://www.usb.org/) should be used with this printer.
Printer software installation
The following instructions apply if you intend to print from software applications using a printer driver. See
Printing on page 35 for alternative ways of printing.
1. Do not connect the computer to the printer yet. You must rst install the printer software on the computer,
as follows.
2. Install the product software from http://www.hp.com/go/T100-T500/drivers. Follow the software
installation instructions on your screen.
3. In some cases, you may see a message warning you that the installer would need to communicate through
the rewall in order to search the network for printers. As you have no need to do this, you can check the
box Continue installation without searching the network.
4. If you see a list of networked printers, click Help me nd my printer (including network and USB connected
printers).
14 Chapter 2 Connecting the printer ENWW
5. Click USB Cable.
NOTE: You can connect your printer and complete the installation later if you prefer. To do so, check the
box marked I want to connect my printer after completing the setup wizard.
6. When prompted to do so, connect your computer to the printer with a certied USB cable. Ensure that the
printer is turned on.
7. Follow the instructions on your screen to install the printer drivers and other HP software.
8. If during the process you have not been prompted to connect the printer, connect the printer now, and let
the wizard install the device automatically.
Printer sharing considerations
Any other users sharing your USB-connected printer will be able to send print jobs, but will not be able to receive
information from the printer—which aects status reports, administration and troubleshooting.
TIP: The best way to share the printer over a network is to connect the printer not to any computer, but to the
network. See Connect a computer to the printer by network (Windows) on page 13.
Connect a computer to the printer by network (Mac OS X)
In this case, HP Click is the recommended way to connect with your printer.
See http://www.hp.com/go/clickDesignJet for installation instructions.
ENWW Connect a computer to the printer by network (Mac OS X) 15
3 Setting up the printer
●
Introduction
●
Automatic rmware update
●
Turn email notications on and o
●
Turn alerts on and o
●
Control access to the Embedded Web Server
●
Set Windows driver preferences
●
Mobile Printing
16 Chapter 3 Setting up the printer ENWW
Introduction
This chapter describes various printer settings that the printer administrator may wish to control as soon as a
new printer is assembled and ready for use.
Automatic rmware update
The printer can automatically check for a rmware update periodically (see Firmware update on page 74).
Turn email notications on and o
In order to receive email notications from the printer, you must have congured the email server. To congure
the email server using the Embedded Web Server, click Settings > Email server, and ll in the following elds:
● SMTP server: The IP address or hostname of the outgoing mail server (SMTP) that will process all email
messages from the printer. If the mail server requires authentication, email notications will not work.
● Printer email address: Each email message sent by the printer must include a return address, which does
not need to be a real, functional email address, but it should be unique, so that recipients of the message
can identify the printer that sent it.
You can turn specic email notications on or o by clicking Notications from the Tools tab of the Embedded
Web Server.
Turn alerts on and o
Printer alerts warn you when there is a printer problem that you can correct by taking action, or when one of
your printing jobs changes its status. The alerts are displayed by the printer's front panel, by the HP Utility, by
the printer driver and by the Embedded Web Server.
You can change the alert settings in various ways to display all, some, or none of the available alerts.
To access alert settings under Windows
● Click Alert Settings in the Tools menu of the HP DesignJet Utility.
● Click Alert Settings in any alert page displayed by the HP DesignJet Utility.
● Right-click the system tray icon of the HP DesignJet Utility, and click Alert Settings.
In the Alert Settings window, you can use the Alerting slider to turn o alerts completely.
Alternatively, you can choose when, if ever, to display critical or non-critical alerts.
ENWW Introduction 17
Control access to the Embedded Web Server
To prevent users from modifying important device settings, you can set a password in the Embedded Web
Server, so that users without the password can see only the Information tabs. Once set, the password is required
to view or change any parameters in the other tabs.
Set Windows driver preferences
You can change some default settings in your printer driver according to your own preferences, for instance to
set color or paper-saving options. To do this, click the Start or Search button on your computer’s screen
(depending on your version of Windows), then click Devices and Settings or Devices and printers. Then right-click
your printer's icon and click Printing preferences. Any settings you change in the Printing Preferences window
will be saved as default values for the current user.
To set the default values for all the users of your system, right-click the printer’s icon again, click Printer
Properties, go to the Advanced tab, and click Printing Defaults. Any settings you change in the Printing Defaults
window will be saved for all users.
Mobile Printing
For information, see http://www.hp.com/go/designjetmobility.
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4 Personalizing the printer
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Change the language of the front-panel display
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Access the Embedded Web Server
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Change the language of the Embedded Web Server
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Access the HP Utility (Windows only)
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Change the language of the HP Utility
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Change the sleep mode setting
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Change the auto-o setting
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Change the front-panel display brightness
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Congure network settings
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Embedded Web Server security settings
ENWW 19
Change the language of the front-panel display
There are two possible ways to change the language of the front-panel menus and messages:
● If you can understand the current front-panel display language, tap , then Printer preferences >
Select language.
● If you cannot understand the current front-panel display language, start with the printer powered o. Press
the power key to turn it on. When you see icons appear on the front panel, tap , then , then , then
. If you cannot see those icons on the front panel, tap where they should appear (see Front panel
on page 7).
Whichever method you used, the language selection menu should now appear on the front-panel display. Tap
your preferred language.
Access the Embedded Web Server
The Embedded Web Server enables you to manage your printer remotely using an ordinary Web browser
running on any computer.
To access the Embedded Web Server, you must have a TCP/IP connection to your printer. You can access the
Embedded Web Server indirectly through the HP Utility, if you connect to your printer with a TCP/IP connection
(wired or wireless).
The following browsers are known to be compatible with the Embedded Web Server:
● Microsoft Internet Explorer 11 and later for Windows 7 and later
● Apple Safari 8 and later for OS X 10.10 and later
● Mozilla Firefox (latest version)
● Google Chrome (latest version)
To access the Embedded Web Server on any computer, open your Web browser and type the IP address of your
printer.
You can see your printer's IP address on the front panel by tapping or .
If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot
access the Embedded Web Server on page 113.
Change the language of the Embedded Web Server
The default language in which the Embedded Web Server rst appears is the language you have selected for
your browser. If this language is not supported by the Embedded Web Server, the Embedded Web Server will
appear in English; however, you can change it to any supported language.
The languages supported by the Embedded Web Server are English, Portuguese, Spanish, French, Italian,
German, Polish, Russian, Simplied Chinese, Traditional Chinese, Korean, and Japanese. There is a tab at the top
right of the window to select language.
Access the HP Utility (Windows only)
The HP Utility enables you to manage your printer from a computer with a USB, TCP/IP, or Wi-Fi connection.
20 Chapter 4 Personalizing the printer ENWW
● Under Windows, start the HP Utility from your desktop shortcut or from Start > All Programs > HP >
HP DesignJet Utility > HP DesignJet Utility. This launches the HP DesignJet Utility, showing the HP DesignJet
printers installed on your computer.
● When you select your printer in the left pane, everything that appears in the right pane is specic to that
printer.
Change the language of the HP Utility
The HP Utility can work in the following languages: English, Portuguese, Spanish, Catalan (Windows only),
French, Italian, German, Russian,
Simplied Chinese, Traditional Chinese, Korean, and Japanese.
● Under Windows, the language will be adjusted to your regional language settings as dened in the
Windows Control Panel.
Change the sleep mode setting
If the printer is left switched on but unused for a certain period of time, it goes automatically into sleep mode to
save power. To change the time the printer waits before it goes into sleep mode, go to the front panel and tap
, then Printer preferences > Sleep. Select the wait time you want and then tap OK; you can set the time
from 5 to 60 minutes. The default time is 20 minutes or less, depending on the current energy savings
regulations.
Change the auto-o setting
You can use the printer's auto-o feature to turn the printer o automatically. For example, setting it to 2 hours
would turn the printer o after 2 hours of inactivity. In this way, you can save more energy. However, the auto-
o feature is automatically disabled when the printer is connected to a network, to avoid inconveniencing
network users.
If you are using a USB connection, you can set the printer to turn itself o completely after 2 to 12 hours of
inactivity. At the front panel, tap , then Printer preferences > Auto-o.
Change the front-panel display brightness
To change the brightness of the front-panel display, tap , then Printer preferences > Display brightness,
and select a value you want. Tap OK to set the value. The default brightness is set to 50.
Congure network settings
You can view and congure the network settings from the Embedded Web Server, the HP Utility or the front
panel:
● From the Embedded Web Server: Click the Setup tab, then Networking.
● From the HP Utility: You can access the Embedded Web Server through the HP Utility.
● From the front panel: Tap , then Connectivity.
ENWW Change the language of the HP Utility 21
The following options are available:
● Enable/Disable wireless turns the wireless connection on or o.
● Wireless setup wizard provides an easy way to connect to a wireless network.
● Wi-Fi protected setup allows you to set up a connection with a wireless network using WPS (pushbutton or
pin) encryption.
● Network summary displays information about the wired or wireless network
● Print wireless network test runs diagnostic tests of wireless connectivity
● Print network conguration
● Advanced setup
● Select I/O timeout sets the time that the printer will wait for the driver to send a job to the printer
once the connection has been opened. Values range from half a minute to half an hour.
● Link speed sets the speed at which data are transmitted over the network. The default is Automatic.
● IP settings allows you to view or change the IP address, subnet mask, default gateway, and DNS
address.
● Hostname allows you to change the hostname.
● Restore network defaults
Congure rewall settings
Firewall features provide network-layer security on both IPv4 and IPv6 networks. The rewall provides simple
control of IP addresses that are allowed access.
NOTE: In addition to rewall protection at the network layer, the printer also supports open secure sockets
layer (SSL) standards at the transport layer for secure client-server applications, such as client-server
authentication or HTTPS Web browsing.
For rewall operation on the printer, you must congure a rewall policy to apply to specied IP trac. Firewall
policy pages are accessed through the Embedded Web Server and displayed by your Web browser. After a policy
is congured, it is not activated until you click Apply in the Embedded Web Server.
Creating and using rewall rules
Firewall rules allow you to control IP trac. Use rewall rules to allow or drop IP trac based on IP addresses and
services.
Enter up to ten rules, each rule specifying the host addresses, services, and the action to take for those
addresses and services.
Create a rewall rule
1. Open the Embedded Web Server.
2. Click the Settings tab, then Firewall Rules.
3. Click New, and then follow the onscreen instructions.
NOTE: After you click Apply, the connection to the Embedded Web Server might be temporarily disrupted for a
short period of time. If the IP address was unchanged, the Embedded Web Server connection will be enabled
again. However, if the IP address was changed, use the new IP address to open the Embedded Web Server.
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