Dell PowerEdge 860 User Manual

Dell™ PowerEdge™ 860 Systems

Hardware Owner’s Manual

w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

____________________

Information in this document is subject to change without notice. © 2006 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, PowerConnect, and XPS are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, MS-DOS, Windows, and Windows Server are registered trademarks of Microsoft Corporation; Red Hat is a registered trademark of Red Hat, Inc.; SUSE is a registered trademark of Novell, Inc.; UNIX is a registered trademark of The Open Group in the United States and other countries; EMC is a registered trademark of EMC Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

June 2006

P/NGJ055

Rev. A00

Contents

1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . .	9
Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . .	9
Accessing System Features During Startup . . . . . . . . . . . . . . . . . . .	10
Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . .	11
Back-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . .	14
Connecting External Devices . . . . . . . . . . . . . . . . . . . . . . . .	14
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	15
System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	15
Diagnostics Indicator Codes. . . . . . . . . . . . . . . . . . . . . . . . . . .	22
System Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	24
Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	26
Diagnostics Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	26
Alert Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	27

2 Using the System Setup Program . . . . . . . . . . . . . . . . . .	29
Entering the System Setup Program . . . . . . . . . . . . . . . . . . . . . . .	29
Responding to Error Messages. . . . . . . . . . . . . . . . . . . . . . .	29
Using the System Setup Program. . . . . . . . . . . . . . . . . . . . . .	29
System Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	30
Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	30
CPU Information Screen . . . . . . . . . . . . . . . . . . . . . . . . . .	33
Integrated Devices Screen . . . . . . . . . . . . . . . . . . . . . . . . .	34
Console Redirection Screen . . . . . . . . . . . . . . . . . . . . . . . .	35
System Security Screen . . . . . . . . . . . . . . . . . . . . . . . . . .	36
Exit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	37
System and Setup Password Features. . . . . . . . . . . . . . . . . . . . . .	37
Using the System Password . . . . . . . . . . . . . . . . . . . . . . . .	37
Using the Setup Password . . . . . . . . . . . . . . . . . . . . . . . . .	39

Contents 3

Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . .	40
Baseboard Management Controller Configuration . . . . . . . . . . . . . . .	40
Entering the BMC Setup Module . . . . . . . . . . . . . . . . . . . . . .	41
BMC Setup Module Options . . . . . . . . . . . . . . . . . . . . . . . .	41

3 Installing System Components . . . . . . . . . . . . . . . . . . . .	43
Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	43
Inside the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	43
Opening and Closing the System . . . . . . . . . . . . . . . . . . . . . . . .	44
Removing the Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	45
Installing the Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	45
Opening the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . .	46
Closing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	47
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	47
Removing the Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . .	47
Installing the Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . . .	48
System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	49
Replacing the System Battery . . . . . . . . . . . . . . . . . . . . . . .	49
Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	50
Removing the Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . .	50
Installing the Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . .	51
Configuring the Boot Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . .	52
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	52
Removing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .	52
Installing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .	56
Installing a SAS Controller Card. . . . . . . . . . . . . . . . . . . . . . . . .	57
Fan Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	57
Removing the Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . .	57
Installing the Fan Assembly. . . . . . . . . . . . . . . . . . . . . . . . .	58
Optional PCI Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . .	59
Removing the PCI Fan Assembly . . . . . . . . . . . . . . . . . . . . . .	59
Installing the PCI Fan Assembly . . . . . . . . . . . . . . . . . . . . . .	60

4 Contents

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	61
Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . .	61
Installing the Power Supply. . . . . . . . . . . . . . . . . . . . . . . . .	62
Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	63
Installing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . .	63
Removing an Expansion Card. . . . . . . . . . . . . . . . . . . . . . . .	65
Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	66
Removing the Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . .	66
Installing the Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . .	67
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	67
Memory Module Installation Guidelines . . . . . . . . . . . . . . . . . .	68
Installing Memory Modules. . . . . . . . . . . . . . . . . . . . . . . . .	69
Removing Memory Modules . . . . . . . . . . . . . . . . . . . . . . . .	70
Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	70
Replacing the Processor . . . . . . . . . . . . . . . . . . . . . . . . . .	71
Control Panel Assembly (Service-Only Procedure) . . . . . . . . . . . . . . .	73
Removing the Control Panel Assembly . . . . . . . . . . . . . . . . . . .	73
Installing the Control Panel Assembly . . . . . . . . . . . . . . . . . . .	74
System Board (Service-Only Procedure) . . . . . . . . . . . . . . . . . . . .	75
Removing the System Board Assembly. . . . . . . . . . . . . . . . . . .	75
Installing the System Board Assembly . . . . . . . . . . . . . . . . . . .	76

4 Troubleshooting Your System . . . . . . . . . . . . . . . . . . . . .	79
Safety First—For You and Your System . . . . . . . . . . . . . . . . . . . . .	79
Start-Up Routine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	79
Checking the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	80
Troubleshooting IRQ Assignment Conflicts. . . . . . . . . . . . . . . . .	80
Troubleshooting External Connections . . . . . . . . . . . . . . . . . . .	81
Troubleshooting the Video Subsystem . . . . . . . . . . . . . . . . . . .	81
Troubleshooting the Keyboard . . . . . . . . . . . . . . . . . . . . . . .	81
Troubleshooting the Mouse. . . . . . . . . . . . . . . . . . . . . . . . .	82
Troubleshooting Basic I/O Functions . . . . . . . . . . . . . . . . . . . .	82

Contents 5

Troubleshooting a Serial I/O Device . . . . . . . . . . . . . . . . . . . .	82
Troubleshooting a USB Device . . . . . . . . . . . . . . . . . . . . . . .	83
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . . . . . . . . . .	83
Responding to a Systems Management Software Alert Message . . . . . . .	84
Troubleshooting a Wet System. . . . . . . . . . . . . . . . . . . . . . . . . .	84
Troubleshooting a Damaged System. . . . . . . . . . . . . . . . . . . . . . .	85
Troubleshooting the System Battery . . . . . . . . . . . . . . . . . . . . . . .	86
Troubleshooting the Power Supply . . . . . . . . . . . . . . . . . . . . . . .	86
Troubleshooting System Cooling Problems . . . . . . . . . . . . . . . . . . .	87
Troubleshooting a Fan . . . . . . . . . . . . . . . . . . . . . . . . . . .	87
Troubleshooting System Memory . . . . . . . . . . . . . . . . . . . . . . . .	88
Troubleshooting an Optical Drive . . . . . . . . . . . . . . . . . . . . . . . .	89
Troubleshooting a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . .	90
Troubleshooting Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . .	91
Troubleshooting the Microprocessor . . . . . . . . . . . . . . . . . . . . . .	92

5 Running the System Diagnostics . . . . . . . . . . . . . . . . . . .	93
Using Dell PowerEdge Diagnostics . . . . . . . . . . . . . . . . . . . . . . .	93
System Diagnostics Features . . . . . . . . . . . . . . . . . . . . . . . . . .	93
When to Use the System Diagnostics . . . . . . . . . . . . . . . . . . . . . .	94
Running the System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . .	94
From the Utility Partition . . . . . . . . . . . . . . . . . . . . . . . . . .	94
From Removable Bootable Media . . . . . . . . . . . . . . . . . . . . .	94
System Diagnostics Testing Options. . . . . . . . . . . . . . . . . . . . . . .	95
Using the Custom Test Options . . . . . . . . . . . . . . . . . . . . . . . . .	95
Selecting Devices for Testing. . . . . . . . . . . . . . . . . . . . . . . .	95
Selecting Diagnostics Options . . . . . . . . . . . . . . . . . . . . . . .	95
Viewing Information and Results . . . . . . . . . . . . . . . . . . . . . .	96

6 Contents

6 Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . .	97
System Board Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	97
System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . .	98
Riser Card Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	99
Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . .	101

7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	103
Obtaining Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	103
Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	103
AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	104
Automated Order-Status Service . . . . . . . . . . . . . . . . . . . . .	104
Support Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	104
Dell Enterprise Training and Certification. . . . . . . . . . . . . . . . . . .	105
Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . .	105
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	105
Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . .	105
Before You Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	105
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	108
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	128
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	129
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	137

Contents 7

8 Contents

About Your System

This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following:

•Front or back panel indicators

•System messages

•Diagnostic indicator codes

•Beep codes

•Warning messages

•Diagnostics messages

•Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

Other Information You May Need

CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty information may be included within this document or as a separate document.

•The Rack Installation Guide and Rack Installation Instructions included with your rack solution describe how to install your system into a rack.

•The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications.

•CDs included with your system provide documentation and tools for configuring and managing your system.

•Systems management software documentation describes the features, requirements, installation, and basic operation of the software.

•Operating system documentation describes how to install (if necessary), configure, and use the operating system software.

•Documentation for any components you purchased separately provides information to configure and install these options.

About Your System

9

•Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.

NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents.

•Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

Accessing System Features During Startup

Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

Table 1-1. Keystrokes for Accessing System Features

Keystroke	Description
<F2>	Enters the System Setup program. See "Using the System Setup Program" on page 29.
<F10>	Opens the utility partition, allowing you to run the system diagnostics. See "Running the
	System Diagnostics" on page 94.
<Ctrl+E>	Enters the Baseboard Management Controller (BMC) Management Utility, which allows
	access to the system event log (SEL). See the BMC User’s Guide for more information on setup
	and use of BMC.
<Ctrl+C>	Enters the SAS Configuration Utility. See your SAS adapter User’s Guide for more information.
<Ctrl+R>	Enters the RAID configuration utility, which allows you to configure an optional RAID card.
	For more information, see the documentation for your RAID card.
<Ctrl+S>	Option is displayed only if you have PXE support enabled through the System Setup Program
	(see "Integrated Devices Screen" on page 34). This keystroke allows you to configure NIC
	settings for PXE boot. For more information, see the documentation for your integrated NIC.
<Ctrl+D>	If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access to
	selected DRAC configuration settings. See the DRAC User’s Guide for more information on
	setup and use of DRAC.

10 About Your System

Front-Panel Features and Indicators

Figure 1-1 shows the controls, indicators, connectors, and features on the system front panel behind the optional bezel. (To remove the bezel, press the latch at the left end of the bezel. See "Opening the System" on page 46.) Table 1-2 provides component descriptions.

Figure 1-1. Front-Panel Features and Indicators

3

4

2

5

1

12

6

11 7

10
9	8

About Your System		11

Table 1-2. Front-Panel Components

Item	Component	Icon	Description
1	Power-on indicator, power		The power button turns system power off and on.
	button		NOTICE: If you turn off the system using the power
			button and the system is running an ACPI-compliant
			operating system, the system can perform an orderly
			shutdown before power is turned off. If the power
			button is pressed for more than 4 seconds, the
			system power will turn off regardless of the current
			operating system state. If the system is not running
			an ACPI-compliant operating system, power is
			turned off immediately after the power button is
			pressed.
			The power button is enabled in the System Setup
			program. When disabled, the button can only turn the
			system power on. For more information, see "Using the
			System Setup Program" on page 29 and the operating
			system's documentation.
			The power-on indicator lights or blinks to indicate the
			status of power to the system.
			The power-on indicator lights when the system is on.
			The indicator is off when the system is off and power is
			disconnected from the system. The indicator blinks
			when the system is on but in standby state, or when the
			system is off but is still connected to the power source.
			To exit from the standby state, briefly press the power
			button.
2	Diagnostic indicators (4)		The diagnostic indicators aid in diagnosing and
			troubleshooting the system. For more information, see
			your Hardware Owner’s Manual.
3	USB connectors (2)		Connect USB 2.0-compliant devices to the system.
4	Hard-drive activity indicator		The green hard-drive activity indicator flashes when the
			hard drives are in use.
5	Video connector		Connects a monitor to the system.

12 About Your System

Table 1-2. Front-Panel Components (continued)

Item	Component	Icon	Description
6	System status indicator		The blue system status indicator lights up during
			normal system operation.
			The amber system status indicator flashes when the
			system needs attention due to a system problem.
7	System identification button		You can use the system identification buttons on the
			front and back panels to locate a particular system
			within a rack. When one of these buttons is pushed, the
			blue system status indicators on the front and back
			panels blink until one of the buttons is pushed again.
			You can also use the systems management software to
			cause the indicators to flash to identify a particular
			system.
8	Hard drive 1		Optional 3.5-inch SAS or SATA hard drive.
9	Hard drive 0		A 3.5-inch SAS or SATA hard drive.
10	Optical drive		Optional.
11	Bezel		Optional
12	NMI button		The NMI button is used to troubleshoot software and
			device driver errors when using certain operating
			systems. This button can be pressed using the end of a
			paper clip. Use this button only if directed to do so by
			qualified support personnel or by the operating system's
			documentation.

About Your System		13

Back-Panel Features and Indicators

Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel.

Figure 1-2. Back-Panel Features and Indicators

1			2	3	4	5		6	7	8		9	10

12

	11
1	power supply connector	2	keyboard connector	3	mouse connector
4	USB connectors (2)	5	Kensington lock	6	serial connector
7	video connector	8	NIC1 connector	9	NIC2 connector
10	expansion slots (2)	11	system status indicator	12	system identification button

Connecting External Devices

When connecting external devices to your system, follow these guidelines:

•Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

14 About Your System

•Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

See "Using the System Setup Program" on page 29 for information about enabling, disabling, and configuring I/O ports and connectors.

NIC Indicator Codes

Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-3. Table 1-3 lists the NIC indicator codes.

Figure 1-3. NIC Indicators

1

2

1 link indicator		2	activity indicator
Table 1-3.	NIC Indicator Codes
Indicator		Indicator Code
Link and activity indicators are off.		The NIC is not connected to the network.
Link indicator is green.		The NIC is connected to a valid link partner on the network.
Activity indicator is blinking yellow.		Network data is being sent or received.

System Messages

System messages appear on the screen to notify you of a possible problem with the system. Table 1-4 lists the system messages that can occur and the probable cause and corrective action for each message.

NOTE: If you receive a system message that is not listed in Table 1-4, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

About Your System		15

Table 1-4. System Messages

Message	Causes	Corrective Actions
Amount of available memory	The OS Install Mode option in the	After the operating system is installed,
limited to 256MB	System Setup program is set to On.	enter the System Setup program and set
	This limits the amount of available	the OS Install Mode option to Off. See
	memory to 256 MB because some	your Hardware Owner’s Manual for
	operating systems will not complete	details.
	installation with more than 2 GB of
	system memory.
Attempting to update	Remote Configuration is in progress.	Wait until the process is complete.
Remote Configuration.
Please wait....
BIOS Update Attempt	Remote BIOS update attempt failed.	Retry the BIOS update. If the problem
Failed!		persists, see "Getting Help" on page 103.
Caution! NVRAM_CLR jumper	NVRAM_CLR jumper is installed.	Check the System Setup configuration
is installed on system		settings. See "Using the System Setup
board.		Program" on page 29. Remove the
		NVRAM_CLR jumper. See Figure 6-1
		for jumper locations.
Data error	The diskette drive or hard drive	For the operating system, run the
	cannot read the data.	appropriate utility to check the file
		structure of the diskette drive or hard
		drive.
		See your operating system
		documentation for information on
		running these utilities.
Decreasing available	One or more memory modules might	Reinstall the memory modules and, if
memory	be improperly seated or faulty.	necessary, replace them. See "System
		Memory" on page 67.
		See "Troubleshooting System Memory"
		on page 88.
Diskette read failure	Faulty or improperly inserted diskette. Replace the diskette.
Diskette subsystem reset	Faulty diskette drive or optical drive	Ensure that the diskette drive and
failed	controller.	optical drive cables are properly
		connected. See "Troubleshooting a USB
		Device" on page 83 and
		"Troubleshooting an Optical Drive" on
		page 89. If the problem persists, see
		"Getting Help" on page 103.
Drive not ready	Diskette missing or improperly	Reinsert or replace the diskette.
	inserted in diskette drive.

16 About Your System

Table 1-4. System Messages (continued)

Message	Causes	Corrective Actions
Error: Incorrect memory	The installed memory modules are	See "Memory Module Installation
configuration. Ensure	not matched pairs.	Guidelines" on page 68.
memory in slots DIMM1_A
and DIMM1_B, DIMM2_A and
DIMM2_B match identically
in size, speed and rank.
Error: Remote Access	Faulty or improperly installed RAC.	Ensure that the RAC is properly
Controller initialization		installed. See "Troubleshooting
failure.		Expansion Cards" on page 91.
Error 8602: Auxiliary	Loose or improperly connected mouse	Replace the mouse. If the problem
device failure. Verify	or keyboard cable; faulty mouse or	persists, replace the keyboard.
that mouse and keyboard	keyboard.
are securely attached to
correct connectors.
Gate A20 failure	Faulty keyboard controller (faulty	See "Getting Help" on page 103.
	system board).

General failure	The operating system is unable to
	carry out the command.

This message is usually followed by specific information. Take the appropriate action to resolve the problem.

IDE Primary drive 0 not found

Primary drive 0 set as Auto, no disk.	Run the System Setup program to
	correct the settings. See "Using the
	System Setup Program" on page 29.

Invalid memory	Unsupported DIMMs are installed in
configuration detected.	the system, or the memory
Potential for data	configuration is incorrect.
corruption exists!

Replace or reconfigure the DIMMs. See "System Memory" on page 67 for memory configuration guidelines, a list of supported DIMMs, and supported memory configurations.

	Keyboard controller	Faulty keyboard controller (faulty	See "Getting Help" on page 103.
	failure	system board).
	Keyboard data line failure	Loose or improperly connected	Ensure that the keyboard is properly
	Keyboard failure	keyboard cable; faulty keyboard; faulty	connected. If the problem persists,
		keyboard controller.	replace the keyboard. If the problem
	Keyboard stuck key failure
			persists, see "Getting Help" on page 103.
	Keyboard fuse has failed.	Keyboard fuse has failed.	Replace the keyboard.
		Faulty system board.	If the problem persists, the system board
			is faulty. See "Getting Help" on page 103.
	Manufacturing mode	System is incorrectly configured.
	detected

About Your System		17

Table 1-4. System Messages (continued)

Message	Causes	Corrective Actions
Memory address line	Faulty or improperly installed memory	Ensure that all memory modules are
failure at address, read	modules, or faulty system board.	properly installed. See "Troubleshooting
value expecting value		System Memory" on page 88. If the
Memory double word logic		problem persists, see "Getting Help" on
		page 103.
failure at address, read
value expecting value
Memory odd/even logic
failure at start address
to end address
Memory write/read failure
at address, read value
expecting value
Memory tests terminated by	The spacebar was pressed during	Information only.
keystroke	POST to terminate the memory test.
No boot device available	The system cannot find the diskette or	If the diskette drive is your boot device,
	hard drive.	ensure that a bootable disk is in the
		drive.
		If the hard drive is your boot device,
		ensure that the hard drive is installed,
		properly seated, and partitioned as a
		boot device.
		Enter the System Setup program and
		verify the boot sequence information.
		See your Hardware Owner’s Manual for
		details.
No boot sector on	The system configuration information	Enter the System Setup program and
hard-disk drive	in the System Setup program might	verify the system configuration
	be incorrect.	information for the hard drive. See your
		Hardware Owner’s Manual for details.
		If the message continues to appear after
		verifying the information in the System
		Setup program, the operating system
		might have been corrupted. Reinstall the
		operating system. See your operating
		system documentation for reinstallation
		information.
No timer tick interrupt	A chip on the system board might be	Run the system diagnostics. See
	malfunctioning.	"Running the System Diagnostics" on
		page 93.

18 About Your System

Table 1-4. System Messages (continued)

Message	Causes	Corrective Actions
Not a boot diskette	The operating system is trying to boot	Insert a diskette that has a bootable
	from a diskette that does not have a	operating system.
	bootable operating system installed
	on it.

PCI BIOS failed to install PCI device BIOS (Option ROM) checksum failure is detected during shadowing.

Ensure that all appropriate cables are securely connected to the expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 91.

PCIe Degraded Link Width	Faulty or improperly installed PCIe	Reseat the PCIe cards. See "Expansion
Error: Embedded	card.	Cards" on page 63. If the problem
Bus#nn/Dev#nn/Funcn		persists, see "Getting Help" on page 103.
Expected Link Width is n
Actual Link Width is n
PCIe Degraded Link Width	Faulty or improperly installed PCIe	Reseat the PCIe card in the specified
Error: Slot n	card in the specified slot number.	slot number. See "Expansion Cards" on
Expected Link Width is n		page 63. If the problem persists, see
		"Getting Help" on page 103.
Actual Link Width is n
PCIe Training Error:	Faulty or improperly installed PCIe	Reseat the PCIe cards. See "Expansion
Embedded	card.	Cards" on page 63. If the problem
Bus#nn/Dev#nn/Funcn		persists, see "Getting Help" on page 103.
PCIe Training Error:	Faulty or improperly installed PCIe	Reseat the PCIe card in the specified
Slot n	card in the specified slot number.	slot number. See "Expansion Cards" on
		page 63. If the problem persists, see
		"Getting Help" on page 103.

Plug & Play Configuration	Error encountered in initializing PCI
Error	device; faulty system board.

Install the NVRAM_CLR jumper and reboot the system. See Figure 6-1 for jumper location. Check for a BIOS update. If the problem persists, see "Troubleshooting Expansion Cards" on page 91. If the problem persists, see "Getting Help" on page 103.

Primary drive 0/1	Faulty drive. Parameters failure.	Ensure that the hard drive cables are
configuration error		properly connected. See
		"Troubleshooting a Hard Drive" on
		page 90.

About Your System		19

Table 1-4. System Messages (continued)

Message	Causes	Corrective Actions
Primary drive 0/1 failure	Faulty drive. INT13 call failure from	Ensure that the hard drive cables are
	the drive.	properly connected. See
		"Troubleshooting a Hard Drive" on
		page 90.

Read fault

Requested sector not found

The operating system cannot read from the diskette or hard drive, the system could not find a particular sector on the disk, or the requested sector is defective.

Replace the diskette. Ensure that the diskette and hard-drive cables are properly connected. See "Troubleshooting a USB Device" on page 83, "Troubleshooting a Hard Drive" on page 90, or "Troubleshooting a Hard Drive" on page 90 for the appropriate drive(s) installed in your system.

Remote Configuration	System could not implement Remote	Retry Remote Configuration.
update attempt failed	Configuration request.
ROM bad checksum = address	Faulty or improperly installed	Remove and reseat the expansion cards.
	expansion card.	See "Troubleshooting Expansion Cards"
		on page 91.
SATA port 0/1 hard disk	Faulty drive. Parameters failure.	Ensure that the hard drive cables are
drive configuration error		properly connected. See
		"Troubleshooting a Hard Drive" on
		page 90.
SATA port 0/1 hard disk	Faulty drive. INT13 call failure from	Ensure that the hard drive cables are
drive failure	the drive.	properly connected. See
SATA port 0/1 hard disk		"Troubleshooting a Hard Drive" on
		page 90.
drive auto-sensing error
SATA Port 0/1 hard disk not	SATA Port0/1 set as Auto, no disk	Run the System Setup program to
found	installed.	correct the settings. See "Using the
		System Setup Program" on page 29.

Sector not found

Faulty diskette or hard drive.

Seek error

Seek operation failed

See "Troubleshooting a USB Device" on page 83, "Troubleshooting a Hard Drive" on page 90, or "Troubleshooting a Hard Drive" on page 90 for the appropriate drive installed in your system.

Shutdown failure	Shutdown test failure.	Ensure that all memory modules are
		properly installed. See "Troubleshooting
		System Memory" on page 88. If the
		problem persists, see "Getting Help" on
		page 103.

20 About Your System

Table 1-4. System Messages (continued)

Message	Causes	Corrective Actions
The amount of system	Faulty memory module.	See "Troubleshooting System Memory"
memory has changed.		on page 88. If the problem persists, see
		"Getting Help" on page 103.
	Information only, if you have changed
	the memory configuration.
The amount of tested	Invalid memory configuration.	See "Memory Module Installation
memory is below the		Guidelines" on page 68.
minimum system
configuration. System
halted!
	Faulty memory module.	See "Troubleshooting System Memory"
		on page 88. If the problem persists, see
		"Getting Help" on page 103.
Time-of-day clock stopped	Faulty battery; faulty system board.	See "Troubleshooting the System
		Battery" on page 86. If the problem
		persists, see "Getting Help" on page 103.

Time-of-day not set -	Incorrect Time or Date settings; faulty
please run SETUP program	system battery.

Check the Time and Date settings. See "Using the System Setup Program" on page 29. If the problem persists, see "Troubleshooting the System Battery" on page 86.

Timer chip counter 2	Faulty system board.	See "Getting Help" on page 103.
failed

Unexpected interrupt in	Faulty or improperly installed memory
protected mode	modules or faulty system board.

Ensure that all memory modules are properly installed. See "Memory Module Installation Guidelines" on page 68. If the problem persists, see "Troubleshooting System Memory" on page 88. If the problem persists, see "Getting Help" on page 103.

Utility partition not	Utility partition is not available on the
available	hard disk

Create a utility partition on the boot hard drive. See the CDs that came with your system.

Warning! No	micro	code	Micro code update failed.	Update the BIOS firmware. See "Getting
update loaded for				Help" on page 103.
processor 0

About Your System		21

Table 1-4. System Messages (continued)

Message	Causes	Corrective Actions
Write fault	Faulty diskette, diskette drive, hard	Replace the diskette. Ensure that the
Write fault on selected	drive.	diskette drive and hard-drive cables are
		properly connected. See
drive
		"Troubleshooting a USB Device" on
		page 83, "Troubleshooting a Hard Drive"
		on page 90, or "Troubleshooting a Hard
		Drive" on page 90 for the appropriate
		drive(s) installed in your system.

Diagnostics Indicator Codes

The four diagnostics indicators on the system front panel display error codes during system startup. Table 1-5 lists the causes and possible corrective actions associated with these codes.

Table 1-5. Diagnostic Indicator Codes

Code	Causes	Corrective Action
	Possible processor failure. See "Troubleshooting the Microprocessor" on
		page 92.
A B C D
	Memory failure.	See "Troubleshooting System Memory" on
		page 88.
A B C D
	Possible expansion card	See "Troubleshooting Expansion Cards" on
	failure.	page 91.
A B C D
	Possible video card	See "Troubleshooting Expansion Cards" on
	failure.	page 91.

A B C D

= y e l l o w

= g r e e n

= o f f

22 About Your System

Table 1-5. Diagnostic Indicator Codes (continued)

Code	Causes	Corrective Action
	Diskette drive or hard	Ensure that the diskette drive and hard-drive
	drive failure.	are properly connected. See "Installing a Hard
A B C D		Drive" on page 56 for information on the drives
		installed in your system.
	Possible USB failure.	See "Troubleshooting a USB Device" on
		page 83.
A B C D
	No memory modules	See "Troubleshooting System Memory" on
	detected.	page 88.
A B C D
	System board failure.	See "Getting Help" on page 103.
A B C D
	Memory configuration	See "Troubleshooting System Memory" on
	error.	page 88.
A B C D

Possible system board resource and/or system

board hardware failure.

A B C D

See "Troubleshooting IRQ Assignment Conflicts" on page 80. If the problem persists, see "Getting Help" on page 103.

Possible expansion card	See "Troubleshooting Expansion Cards" on
failure.	page 91.

A B C D

A B C D

Other failure.	Ensure that the optical drive and hard drives
	are properly connected. See "Troubleshooting
	Your System" on page 79 for the appropriate
	drive installed in your system.
	If the problem persists, see "Getting Help" on
	page 103.

=y e l l o w

=g r e e n

=o f f

About Your System		23

Table 1-5. Diagnostic Indicator Codes (continued)

Code

Causes

Corrective Action

The system is in a normal Information only.

operating condition after

POST.

A B C D

= y e l l o w

= g r e e n

= o f f

System Beep Codes

If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the problem.

NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system does not issue beep codes related to those peripherals.

If a beep code is emitted, write down the series of beeps and then look it up in Figure 1-6. If you are unable to resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify the possible cause. If you are still unable to resolve the problem, see "Getting Help" on page 103.

Table 1-6. System Beep Codes

Code	Cause	Corrective Action
1-1-2	CPU register test failure	See "Troubleshooting the Microprocessor" on
		page 92.
1-1-3	CMOS write/read failure; faulty	Faulty system board. See "Getting Help" on
	system board	page 103.
1-1-4	BIOS error	Reflash the BIOS.
1-2-1	Programmable interval-timer failure;	Faulty system board. See "Getting Help" on
	faulty system board	page 103.

24 About Your System

Table 1-6. System Beep Codes (continued)

Code	Cause	Corrective Action
1-2-2	DMA initialization failure	See "Troubleshooting System Memory" on page 88.
1-2-3	DMA page register write/read failure
1-3-1	Main-memory refresh verification
	failure
1-3-2	No memory installed
1-3-3	Chip or data line failure in the first
	64 KB of main memory
1-3-4	Odd/even logic failure in the first
	64 KB of main memory
1-4-1	Address line failure in the first 64 KB
	of main memory
1-4-2	Parity failure in the first 64 KB of
	main memory
1-4-3	Fail-safe timer test failure
1-4-4	Software NMI port test failure
2-1-1	Bit failure in the first 64 KB of main
through	memory
2-4-4
3-1-1	Slave DMA-register failure	Faulty system board. See "Getting Help" on
3-1-2	Master DMA-register failure	page 103.
3-1-3	Master interrupt-mask register
	failure
3-1-4	Slave interrupt-mask register failure
3-2-2	Interrupt vector loading failure
3-2-4	Keyboard-controller test failure
3-3-1	CMOS failure
3-3-2	System configuration check failure
3-3-3	Keyboard controller not detected
3-3-4	Video memory test failure
3-4-1	Screen initialization failure
3-4-2	Screen-retrace test failure
3-4-3	Video ROM search failure

About Your System		25

Table 1-6. System Beep Codes (continued)

Code	Cause	Corrective Action
4-2-1	No timer tick	Faulty system board. See "Getting Help" on
4-2-2	Shutdown test failure	page 103.
4-2-3	Gate A20 failure
4-2-4	Unexpected interrupt in protected	See "Troubleshooting Expansion Cards" on
	mode	page 91.
4-3-1	Improperly installed or faulty	See "Troubleshooting System Memory" on page 88.
	memory modules

4-3-2 No memory modules installed in the first memory module connector

Install a memory module in the first memory module connector. See "System Memory" on page 67.

4-3-3	Faulty system board	Faulty system board. See "Getting Help" on
		page 103.
4-3-4	Time-of-day clock stopped	See "Troubleshooting System Memory" on page 88.
		If the problem persists, see "Getting Help" on
		page 103.

4-4-1 Super I/O chip failure; faulty system board

Faulty system board. See "Getting Help" on page 103.

4-4-4	Cache test failure; faulty processor See "Troubleshooting the Microprocessor" on
	page 92.

Warning Messages

A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).

NOTE: Warning messages are generated by either the application or the operating system. For more information, see the documentation that accompanied the operating system or application.

Diagnostics Messages

When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on page 103, and then follow the instructions in that section for obtaining technical assistance.

26 About Your System

Alert Messages

Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.

About Your System		27

28 About Your System

Using the System Setup Program

After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.

You can use the System Setup program to:

•Change the system configuration stored in NVRAM after you add, change, or remove hardware

•Set or change user-selectable options—for example, the time or date

•Enable or disable integrated devices

•Correct discrepancies between the installed hardware and configuration settings

Entering the System Setup Program

1Turn on or restart your system.

2Press <F2> immediately after you see the following message:

<F2> = System Setup

If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again.

NOTE: To ensure an orderly system shutdown, see the documentation that accompanied your operating system.

Responding to Error Messages

You can enter the System Setup program by responding to certain error messages. If an error message appears while the system is booting, make a note of the message. Before entering the System Setup program, see "System Messages" on page 15 for an explanation of the message and suggestions for correcting errors.

NOTE: After installing a memory upgrade, it is normal for your system to send a message the first time you start your system.

Using the System Setup Program

Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program.

Using the System Setup Program

29

Table 2-1. System Setup Program Navigation Keys

Keys	Action
Up arrow or <Shift><Tab>	Moves to the previous field.
Down arrow or <Tab>	Moves to the next field.
Spacebar, <+>, <–>, left and	Cycles through the settings in a field. In many fields,
right arrows	you can also type the appropriate value.
<Esc>	Exits the System Setup program and restarts the
	system if any changes were made.
<F1>	Displays the System Setup program's help file.

NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the system.

System Setup Options

Main Screen

When you enter the System Setup program, the main System Setup program screen appears (see Figure 2-1).

30 Using the System Setup Program