Dell PowerEdge 6600 User Manual

Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide

Introduction

Indicators, Messages, and Codes

Finding Software Solutions

Running the System Diagnostics

Troubleshooting Your System

Installing System Options

Installing Drives

Getting Help

Jumpers and Connectors

Abbreviations and Acronyms

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Information in this document is subject to change without notice.

© 2001 Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, PowerEdge, Dell OpenManage, Dimension, Inspiron, Dell Precision, OptiPlex, Latitude, and DellNet are trademarks of Dell Computer Corporation; MS-DOS is a registered trademark of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

Initial release: 25 Feb 02

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Jumpers and Connectors

Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide

Jumpers—A General Explanation

I/O Riser Card Jumpers and Connectors

I/O Board Connectors and Buses

Microprocessor Board Connectors

SCSI Backplane Board Connectors

Peripheral Riser Card Connectors

Disabling a Forgotten Password

This section provides specific information about the jumpers on the system board. It also provides some basic information on jumpers and switches and describes the connectors and sockets on the various boards in the system.

Jumpers—A General Explanation

Jumpers provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board. When reconfiguring the system, you may need to change jumper settings on the system board. You may also need to change jumper settings on expansion cards or drives.

Jumpers

Jumpers are small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins. The wire connects the pins and creates a circuit. To change a jumper setting, pull the plug off its pin(s) and carefully fit it down onto the pin(s) indicated. Figure A-1 shows an example of a jumper.

Figure A-1. Example Jumpers

CAUTION: Make sure the system is turned off before you change a jumper setting. Otherwise, damage to the system or unpredictable results may occur.

A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all. When the plug is pushed down over two pins, the jumper is referred to as jumpered. The jumper setting is often shown in text as two numbers, such as 1-2. The number 1 is printed on the circuit board so that you can identify each pin number based on the location of pin 1.

Figure A-2 shows the location and default settings of the jumper blocks on the system board. See Table A-1 for the designations, default settings, and functions of the system's jumpers.

I/O Riser Card Jumpers and Connectors

Figure A-2 shows the location of the configuration jumpers and connector on the I/O riser card. Table A-1 and Table A-2 list the jumpers and connectors.

Figure A-2. I/O Riser Card Components

Table A-1. I/O Riser Card Jumper Settings

Jumper	Setting	Description
NVRAM_CLR		The configuration settings are retained at system boot.
	(default)
		The configuration settings are cleared at next system boot. (If the configuration settings become corrupted to the point where the
		system will not boot, change the jumper setting to 1–2 and boot the system. Change the jumper setting back to 2–3 before
		restoring the configuration information.)
PSWD		The password feature is enabled.
	(default)
		The password feature is disabled.
RSVD		Reserved (do not change).
FVS		Reserved (do not change).

NOTE: For the full name of an abbreviation or acronym used in this table, see "Abbreviations and Acronyms."

Table A-2. I/O Riser Card Connectors

Connector or Socket	Description
INTR	Chassis intrusion switch connector
P1	Back-panel system status indicator
SCSIA	An external SCSI connector on the back panel or an internal tape drive
VBATT	System battery socket

NOTE: See Figure 2-3 for back-panel connectors provided by the I/O riser card.

I/O Board Connectors and Buses

Figure A-3 shows the expansion slots, buses, and bus operating speeds.

Figure A-3. I/O Board Connectors and Buses

Microprocessor Board Connectors

See Figure A-4 and Table A-3 for the location and description of the microprocessor board connectors.

Figure A-4. Microprocessor Board Connectors

Table A-3. Microprocessor Board Connectors

Connector or Socket	Description
I/O	Interface connector for the microprocessor board and the I/O board
FANn	Fan connectors 1 through 6
PDB	Interface connector for the microprocessor board and the power distribution board
VRMn	VRM connectors 1 through 4
CPUn	Microprocessor sockets 1 through 4
MEMORYn	Memory riser card connectors A and B
PRC	Peripheral riser card connector

NOTE: For the full name of an abbreviation or acronym used in this table, see "Abbreviations and Acronyms."

SCSI Backplane Board Connectors

Figure A-5 shows the location of the connectors on each side of the SCSI backplane board.

Figure A-5. Connectors on the SCSI Backplane Board

Peripheral Riser Card Connectors

See Figure A-6 and Table A-4 for the location and description of the peripheral riser card connectors.

Figure A-6. Peripheral Riser Card Connectors

Table A-4. Peripheral Riser Card Connectors

Connector or Socket	Description
CPCONN	Control panel cable connector
BPCONN	Backplane power connector (not used)
CDFDCONN	CD/diskette interface cable connector
PRCCONN	Peripheral riser card connector

NOTE: For the full name of an abbreviation or acronym used in this table, see "Abbreviations and Acronyms."

Disabling a Forgotten Password

The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" in the User's Guide. A password jumper on the I/O riser card enables these password features or disables them and clears any password(s) currently in use.

To disable a forgotten system password or setup password, perform the following steps.

CAUTION: See "Protecting Against Electrostatic Discharge" in the Safety Instructions in your System Information document.

1.Remove the back cover (see "Removing the Back Cover" in "Troubleshooting Your System").

2.Refer to Figure A-2 for the location of the password jumper (labeled "PSWD") on the I/O riser card.

3.Remove the jumper plug from the PSWD jumper.

4.Replace the back cover, and then reconnect the system to an electrical outlet and turn it on.

The existing passwords are not disabled (erased) until the system boots with the PSWD jumper plug removed. However, before you assign a new system and/or setup password, you must install the jumper plug.

NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system disables the new password(s) the next time it boots.

5.Repeat step 1.

6.Install the jumper plug on the PSWD jumper (see Figure A-2).

7.Replace the back cover, and then reconnect the system and peripherals to their electrical outlets and turn them on.

8.Assign a new system and/or setup password.

To assign a new passwords using the System Setup program, see "Assigning a System Password" in the User's Guide.

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Abbreviations and Acronyms

Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide

A

ampere(s)

AC

alternating current

ADC

analog-to-digital converter

ANSI

American National Standards Institute

APIC

Advanced Peripheral Interrupt Controller

ASIC

application-specific integrated circuit

BIOS

basic input/output system

BMC

baseboard management controller

bpi

bits per inch

bps

bits per second

BTU

British thermal unit

C

Celsius

CD

compact disc

CGA

color graphics adapter

cm

centimeter(s)

CMOS

complementary metal oxide semiconductor

COM

communications

cpi

characters per inch

cpl

characters per line

CPU

central processing unit

DAC

digital-to-analog converter

DAT

digital audio tape

dB

decibel(s)

dBA

adjusted decibel(s)

DC

direct current

DDR

double-data rate

DIMM

dual in-line memory module

DIN

Deutsche Industrie Norm

DIP

dual in-line package

DMA

direct memory access

DOC

Department of Communications (in Canada)

dpi

dots per inch

DRAC

Dell™ Remote Access Card

DRAM

dynamic random-access memory

DS/DD

double-sided double-density

DS/HD

double-sided high-density

ECC

error checking and correction

EDO

extended-data out

EGA

enhanced graphics adapter

EIDE

enhanced integrated drive electronics

EMI

electromagnetic interference

EMM

expanded memory manager

EMS

Expanded Memory Specification

EPP

Enhanced Parallel Port

EPROM

erasable programmable read-only memory

ESD

electrostatic discharge

ESDI

enhanced small-device interface

ESM

embedded server management

F

Fahrenheit

FAT

file allocation table

FCC

Federal Communications Commission

ft

feet

g

gram(s)

G

gravities

GB

gigabyte(s)

GUI

graphical user interface

Hz

hertz

I/O

input/output

ID

identification

IDE

integrated drive electronics

IRQ

interrupt request

K

kilo- (1024)

KB

kilobyte(s)

KB/sec

kilobyte(s) per second

Kb

kilobit(s)

Kbps

kilobit(s) per second

kg

kilogram(s)

kHz

kilohertz

LAN

local area network

lb

pound(s)

LCD

liquid crystal display

LED

light-emitting diode

LIF

low insertion force

LN

load number

lpi

lines per inch

LVD

low voltage differential

m

meter(s)

mA

milliampere(s)

mAh

milliampere-hour(s)

MB

megabyte(s)

Mb

megabit(s)

Mbps

megabit(s) per second

MBR

master boot record

MDA

monochrome display adapter

MGA

monochrome graphics adapter

MHz

megahertz

mm

millimeter(s)

ms

millisecond(s)

MTBF

mean time between failures

mV

millivolt(s)

NIC

network interface controller

NiCad

nickel cadmium

NiMH

nickel-metal hydride

NMI

nonmaskable interrupt

ns

nanosecond(s)

NTFS

NT File System

NVRAM

nonvolatile random-access memory

OTP

one-time programmable

PAL

programmable array logic

PCI

Peripheral Component Interconnect

PCMCIA

Personal Computer Memory Card International Association

PDB

power distribution board

PDU

power distribution board

PGA

pin grid array

PIC

personal identification code

POST

power-on self-test

ppm

pages per minute

PQFP

plastic quad flat pack

PSDB

power-supply distribution board

PS/2

Personal System/2

PXE

preboot execution environment

RAID

redundant arrays of independent disks

RAM

random-access memory

RCU

Resource Configuration Utility

REN

ringer equivalence number

RFI

radio frequency interference

RGB

red/green/blue

ROM

read-only memory

rpm

revolutions per minute

RTC

real-time clock

SBE

single bit ECC

SCSI

small computer system interface

sec

second(s)

SEC

single-edge contact

SEL

system event log

SDRAM

synchronous dynamic random-access memory

SIMM

single in-line memory module

SMB

server management bus

SMI

system management interrupt

SNMP

Simple Network Management Protocol

SRAM

static random-access memory

SVGA

super video graphics array

TFT

thin film transistor

tpi

tracks per inch

UMB

upper memory block

UPS

uninterruptible power supply

USB

universal serial bus

V

volt(s)

VAC

volt(s) alternating current

VDC

volt(s) direct current

VGA

video graphics array

VLSI

very-large-scale integration

VRAM

video random-access memory

VRM

voltage regulator module

W

watt(s)

WH

watt-hour(s)

XMM

extended memory manager

XMS

eXtended Memory Specification

ZIF

zero insertion force

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Introduction

Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide

Other Documents You May Need

Obtaining Technical Assistance

Your system is a high-speed server that offers significant service and upgrade features. The system includes the following service features to make troubleshooting and repair easy and effective:

•Embedded server management hardware, which monitors temperatures and voltages throughout the system and notifies you if the system overheats, if a system cooling fan malfunctions, or if a power supply fails

•Redundant, hot-pluggable cooling fans and power supplies

•System diagnostics, which checks for hardware problems (if the system can boot)

The following system upgrade options are offered:

•Additional microprocessors

•Additional memory

•A variety of PCI and PCI-X expansion-card options (including RAID controller cards)

•A remote access PCI expansion card for system management

Other Documents You May Need

Besides this Installation and Troubleshooting Guide, the following documentation is included with your system:

•The Setting Up Your System sheet provides general instructions for setting up your system.

•The System Information document provides important safety and regulatory information. Warranty information might be included within this document or as a separate document.

•The Rack Installation Guide describes how to unpack, set up, and install your system in a rack.

•The User's Guide describes system features and technical specifications, video and SCSI device drivers, the System Setup program, and software support utilities.

•The systems management software documentation describes the features, requirements, installation, and basic operation of the systems management software. See the software's online help for information about the alert messages issued by the software.

•Operating system documentation is included if you ordered the software with the system. This documentation describes how to install (if necessary), configure, and use the operating system software.

•Documentation is included with any options you purchased separately from the system. This documentation includes information that you need to configure and install these options in your system.

You may also have the following documents:

• Documentation updates are sometimes included with the system to describe changes to the system or software.

NOTE: Always read these updates before consulting any other documentation because the updates often contain information that supersedes the information in the other documents.

•Technical information files—sometimes called "readme" files—may be installed on the hard drive to provide last-minute updates about technical changes to the system or advanced technical reference material intended for experienced users or technicians.

Obtaining Technical Assistance

If at any time you do not understand a procedure described in this guide or if your system does not perform as expected, a number of tools are provided to help you. For more information on these help tools, see "Getting Help."

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Indicators, Messages, and Codes

Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide

System Status Indicators	LCD Status Messages
Front-Panel Indicators and Features	System Messages
Back-Panel Indicators and Features	System Beep Codes
SCSI Hard-Drive Indicator Codes	Warning Messages
Power-Supply Indicator Codes	Diagnostics Messages
NIC Indicator Codes	Alert Messages
Expansion-Slot Indicator Codes

Applications, operating systems, and the system itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor or front-panel status LCD, or a beep code may sound.

Several different types of messages can indicate when the system is not functioning properly:

•System status indicators

•Front-panel indicators and features

•Back-panel indicators and features

•SCSI hard-drive indicator codes

•Power-supply indicator codes

•NIC indicator codes

•Expansion-slot indicator codes

•LCD status messages

•System messages

•System beep codes

•Warning messages

•Diagnostics messages

•Alert messages

The system indicators and features are illustrated in Figure 2-1 through Figure 2-7. This section also describes each type of message and lists the possible causes and actions you can take to resolve any problems indicated by a message. To determine what type of message you have received, read the following subsections.

System Status Indicators

The system's bezel has an indictor that can represent system status when the bezel is installed (see Figure 2-1). The indicator identifies when the system is operating properly or when the system needs attention. The back-panel system status indicator functions the same as the bezel's status indicator. A caution code identifies a problem with power supply, system or power-supply fans, system temperature, hard drives, or expansion cards.

Table 2-1 lists the system's status indicator codes.

Figure 2-1. System Status Indicators

Table 2-1. System Status Indicator Codes

Bezel Indicators

Back-Panel

Indicator Code

Status	Caution	Indicator
Off	Off	Off	No power is available to the system, or the system is not powered on.
On	Off	Blue	The system is operating normally.
Off	Blinking	Amber blinking	The system has detected an error and requires attention.
Blinking	Off	Blue blinking	The system is identifying itself.
			NOTE: Systems management software causes the status indicator to blink to identify a particular system. For more
			information, see the systems management software documentation.

Front-Panel Indicators and Features

Additional indicators are located behind the bezel for system power and hard drives. The CD and diskette drives have green activity indicators. The front-panel LCD provides status information using an alphanumeric character display (see "LCD Status Messages"). See Figure 2-2 for the front-panel indicators and features.

Figure 2-2. Front-Panel Features

Back-Panel Indicators and Features

Figure 2-3 shows the back-panel features of the system.

Figure 2-3. Back-Panel Features

SCSI Hard-Drive Indicator Codes

Each SCSI hard-drive carrier has two indicators: a busy indicator and a status indicator (see Figure 2-4). The indicators provide information on the status of the respective hard drive. Table 2-2 lists the drive indicator codes.

Figure 2-4. SCSI Hard-Drive Indicators

Table 2-2 lists the drive indicator codes. Different codes display as drive events occur in the system. For example, in the event of a hard-drive failure, the "drive fail" code appears. After the drive is selected for removal, the "prepared for removal" code appears. After the replacement drive is installed, the "Prepare for operation, drive online" code appears.

Table 2-2. SCSI Hard-Drive Indicator Codes

Indicator	Indicator Code
Off	Drive bay empty, ready for insertion or removal
Steady green	Drive being prepared for operation, drive online
Blinks green four times per second	Identify drive

Blinks green twice per second at equal intervals	Drive being prepared for removal
Blinks green twice per second at unequal intervals	Drive rebuilding
Blinks amber four times per second	Drive failed
Blinks green, then amber, and then off, repeating this sequence every two seconds	Predicted failure for the drive
Steady green	Drive online

NOTE: The drive busy indicator identifies whether the hard drive is active on the SCSI bus. This indicator is controlled by the hard drive.

Power-Supply Indicator Codes

Each hot-pluggable power supply has three indicators that can provide information on power status, fault, and the presence of AC power (see Figure 2-5). Table 2-3 lists the power-supply indicator codes.

Figure 2-5. Power-Supply Indicators

Table 2-3. Power-Supply Indicator Codes

Indicator	Indicator Code
Power-on	Green indicates that the power supply is operational.
Fault	Red indicates a problem with the power supply (fan failure, voltage error, etc.).
AC present	Green indicates that AC power is present at the power supply and that the system is connected to an AC source.

NIC Indicator Codes

Each NIC has an indicator that provides information on network activity and link status (see Figure 2-6). Table 2-4 lists the NIC indicator codes.

Figure 2-6. NIC Indicators

Table 2-4. NIC Indicator Codes

Indicator	Indicator Code
Off	The NIC is not connected to the network.
Green	The NIC is connected to a valid link partner.
Amber blinking	Network data is being sent or received.

Expansion-Slot Indicator Codes

An indicator is located beside each PCI hot-pluggable expansion slot (see Figure 2-7). The indicators show through the back-panel vents. Table 2-5 lists the codes for these indicators.

Figure 2-7. Expansion-Slot Indicators

Table 2-5. Expansion-Slot Indicator Code

Indicator	Indicator Code
Off	Expansion-slot power is off. No action is required.
Green	Expansion-slot power is on. No action is required.
Green blinking fast	Expansion slot is being identified by an application program or driver. No action is required.
Amber blinking slow	Expansion card is faulty or improperly installed, causing a problem with power supply to the card.
Amber blinks twice, pauses, and	Expansion card of a slower operating speed was hot-plugged. If you are replacing an expansion card with a card of a
then repeats the sequence	slower operating speed, you must power down the system to install the replacement card.

LCD Status Messages

The system's bezel indictor can signify when the system is operating correctly or when the system needs attention (see Figure 2-1). When the bezel indicator signifies an error condition, open the bezel to see further information provided by the LCD.

The LCD can display two lines of alphanumeric characters. The display codes are presented in two color combinations:

•White characters on a blue background — Information only; no action is required.

•Amber characters on a black background — The system needs attention.

Table 2-6 lists the LCD status messages that can occur and the probable cause for each message. The LCD messages refer to events recorded in the system event log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation found on the documentation CD that shipped with your system.

NOTE: Before you perform any procedures described in Table 2-6, see "Before You Begin" in "Troubleshooting Your System."

Table 2-6. LCD Status Messages

Line 1	Line 2	Causes	Corrective Actions
Message	Message

	SYSTEM	SYSTEM NAME	SYSTEM ID is a unique name, 5 characters or		This message is for information only.
	ID		less, defined by the user.
					You can change the system ID and name in the System Setup program. See
			SYSTEM NAME is a unique name, 16 characters		your system's User's Guide.
			or less, defined by the user.
			The system ID and name display under the
			following conditions:
			•	When the system is powered on
			•	When power is off and active POST
				errors are displayed
	E0000	OVRFLW CHECK	LCD overflow message.		Check the SEL for details on the events.
		LOG
			A maximum of three error messages can
			display sequentially on the LCD. The fourth
			message displays as the standard overflow
			message.
	E0119	DRAC TEMP	Remote access card is out of acceptable		See "Troubleshooting System Cooling" in "Troubleshooting Your System."
			temperature range.
	E0119	TEMP AMBIENT	Ambient system temperature is out of
			acceptable range.
	E0119	TEMP BP	Backplane board is out of acceptable		See "Troubleshooting System Cooling" in "Troubleshooting Your System."
			temperature range.
					Ensure that all power supply fans are operating properly. See "Troubleshooting
					Power Supplies" in "Troubleshooting Your System."
	E0119	TEMP CPU n	Specified microprocessor is out of acceptable		See "Troubleshooting System Cooling" in "Troubleshooting Your System." If the
			temperature range.		problem persists, ensure that the specified microprocessor heat sink(s) are
					properly installed (see "Adding or Replacing a Microprocessor" in "Installing
					System Options").
	E0119	TEMP MEM n	Specified memory riser card is out of acceptable		See "Troubleshooting System Cooling" in "Troubleshooting Your System."
			temperature range.
	E0119	TEMP PBAY	Peripheral bay is out of acceptable temperature		Ensure that all power supply fans are operating properly. See "Troubleshooting
			range.		Power Supplies" in "Troubleshooting Your System."
	E0119	TEMP SYSTEM	I/O riser card or I/O board is out of acceptable		See "Troubleshooting System Cooling" in "Troubleshooting Your System."
			temperature range.
	E0212	DRAC EXT POWER	Remote access card is out of acceptable		See "Troubleshooting Power Supplies" in "Troubleshooting Your System." If the
			voltage range; faulty or improperly installed		problem persists, ensure that the remote access card is properly installed. If
	E0212	DRAC VOLT BATT
			power supply or remote access card.		the problem persists, replace the remote access card (see "Removing an
	E0212	DRAC VOLT PCI			Expansion Card" in "Installing System Options").
	E0212	VOLT 3.3	System power supply is out of acceptable		See "Troubleshooting Power Supplies" in "Troubleshooting Your System."
			voltage range; faulty or improperly installed
	E0212	VOLT 5
			power supply.
	E0212	VOLT 12
	E0212	VOLT BATT	Faulty battery or I/O riser card.		See "Troubleshooting the System Battery" and "Troubleshooting the I/O Riser
					Card" in "Troubleshooting Your System."
	E0212	VOLT BP 12	Backplane board is out of acceptable voltage		Ensure that the power cables are securely connected to the backplane board
			range.		(see "Installing Drives"). If the problem persists, see "Troubleshooting Power
	E0212	VOLT BP 3.3
					Supplies" in "Troubleshooting Your System."
	E0212	VOLT BP 5
	E0212	VOLT CPU VRM	Microprocessor VRM voltage is out of		Ensure that supported VRMs of the same type are properly installed. If the
			acceptable range; faulty or improperly installed		problem persists, replace the VRM (see "Adding or Replacing a Microprocessor"
			microprocessor VRM; faulty microprocessor		in "Installing System Options"). If the problem persists, replace the
			board.		microprocessor board (see "Getting Help").
	E0212	VOLT NIC 1.8V	Integrated NIC voltage is out of acceptable		See "Troubleshooting the I/O Board" and "Troubleshooting Power Supplies" in
			range; faulty or improperly installed I/O riser		"Troubleshooting Your System."
	E0212	VOLT NIC 2.5V	card; faulty or improperly installed power
			supply.
	E0212	VOLT MEMORY n	Specified memory riser card is out of acceptable		Ensure that the memory riser card is properly installed. If the problem persists,
			voltage range; faulty or improperly installed		replace the memory riser card (see "Removing the Memory Riser Cards" in
			memory card; faulty or improperly installed		"Installing System Options"). If the problem persists, see "Troubleshooting
			power supply.		Power Supplies" in "Troubleshooting Your System."
	E0212	VOLT PBAY 12	Peripheral bay is out of acceptable voltage		Ensure that the power cables are securely connected to the peripheral bay
			range.		backplane board (see "Installing Drives"). If the problem persists, see
	E0212	VOLT PBAY 3.3
					"Troubleshooting Power Supplies" in "Troubleshooting Your System."
	E0212	VOLT PBAY 5
	E0212	VOLT PLANAR	Microprocessor board is out of acceptable		See "Troubleshooting the Microprocessor Board" in "Troubleshooting Your
		REG	voltage range; faulty or improperly installed		System."
			microprocessor board.
	E0276	CPU VRM n	Specified microprocessor VRM is faulty,		Ensure that supported VRMs of the same type are properly installed. If the
			unsupported, or improperly installed.		problem persists, replace the VRM (see "Adding or Replacing a Microprocessor"
	E0276	MISMATCH VRM n			in "Installing System Options").
	E0280	MISSING VRM n	Specified microprocessor VRM is improperly		Ensure that a supported VRM is properly installed for each microprocessor. If
			installed or missing.		the problem persists, replace the VRM (see "Adding or Replacing a
					Microprocessor" in "Installing System Options").
	E0319	PCI OVER	Faulty or improperly installed expansion card or		See "Troubleshooting the I/O Board" and "Troubleshooting Expansion Cards" in
		CURRENT	I/O board.		"Troubleshooting Your System."
	E0412	RPM FAN n	Specified cooling fan is faulty, improperly		See "Troubleshooting a Cooling Fan" in "Troubleshooting Your System."
			installed, or missing

	E0780	MISSING CPU 1	Microprocessor is not installed in socket 1.	Install a microprocessor in socket 1 (see "Adding or Replacing a
				Microprocessor" in "Installing System Options"). To identify microprocessor
				socket 1, see Figure A-4.
	E07F0	CPU IERR	Faulty or improperly installed microprocessor,	See "Troubleshooting the Microprocessor Board" and "Troubleshooting the I/O
			microprocessor board, or I/O board.	Board" in "Troubleshooting Your System."
	E07F1	TEMP CPU n HOT	Specified microprocessor is out of acceptable	See "Troubleshooting System Cooling" in "Troubleshooting Your System." If the
			temperature range and has halted operation.	problem persists, ensure that the microprocessor heat sinks are properly
				installed (see "Adding or Replacing a Microprocessor" in "Installing System
				Options").
	E07F4	POST CACHE	Faulty or improperly installed microprocessor or	See "Troubleshooting the Microprocessor Board" in "Troubleshooting Your
			microprocessor board.	System."
	E07F4	POST CPU REG
	E07F4	POST CPU SMI	SMI handler failed to initialize; faulty or	See "Troubleshooting the I/O Riser Card," "Troubleshooting the I/O Board,"
			improperly installed I/O riser card, I/O board, or	and "Troubleshooting the Microprocessor Board" in "Troubleshooting Your
			microprocessor board.	System."
	E07FA	TEMP CPU n	Specified microprocessor is out of acceptable	See "Troubleshooting System Cooling" in "Troubleshooting Your System." If the
		THERM	temperature range and is operating at a	problem persists, ensure that the microprocessor heat sinks are properly
			reduced speed, or frequency.	installed (see "Adding or Replacing a Microprocessor" in "Installing System
				Options").
	E0876	POWER PS n	No power is available from the specified power	See "Troubleshooting Power Supplies" in "Troubleshooting Your System."
			supply; specified power supply is improperly
			installed or faulty.
	E0880	INSUFFICIENT	Insufficient power is being supplied to the	See "Troubleshooting Power Supplies" in "Troubleshooting Your System."
		POWER PS	system; power supplies are improperly
			installed, faulty, or missing.
	E08F4	AC LINE n	No power available through the specified	Ensure that all power cords are securely connected. See "External
			power cord.	Connections" in "Troubleshooting Your System."
	E0CB2	MEM MIRROR	Uncorrectable memory error was remapped to	See "Troubleshooting System Memory" in "Troubleshooting Your System."
			the mirrored memory bank.
	E0CB2	MEM SPARE ROW	Correctable errors threshold was met in a
			memory bank, and errors are remapped to the
			spare row.
	E0CF1	MBE DIMM Bank	Memory modules installed in the specified bank	Ensure that all banks contain memory modules of the same type and size and
		n	are not the same type and size; faulty memory	that they are properly installed. If the problem persists, see "Troubleshooting
			module(s).	System Memory" in "Troubleshooting Your System."
	E0CF1	POST MEM 64K	Parity failure in the first 64 KB of main memory.	See "Troubleshooting System Memory" in "Troubleshooting Your System."
	E0CF1	POST NO MEMORY	Main-memory refresh verification failure.	Ensure that all banks contain memory modules of the same type and size and
				that they are properly installed. If the problem persists, see "Troubleshooting
				System Memory" in "Troubleshooting Your System."
	E0CF5	LOG DISABLE	Multiple single-bit errors on a single memory	See "Troubleshooting System Memory" in "Troubleshooting Your System."
		SBE	module.
	E0D76	DRIVE FAIL	Faulty or improperly installed hard drive or RAID	See "Troubleshooting Hard Drives" and "Troubleshooting a RAID Controller
			controller.	Card" in "Troubleshooting Your System."
	E0F04	POST CMOS	CMOS write/read failure; faulty or improperly	See "Troubleshooting the I/O Riser Card," "Troubleshooting the I/O Board,"
			installed I/O riser card, I/O board, or	and "Troubleshooting the Microprocessor Board" in "Troubleshooting Your
			microprocessor board.	System."
	E0F04	POST CPU SPEED	Microprocessor speed control sequence failure.	See "Troubleshooting the Microprocessor Board" in "Troubleshooting Your
				System."
	E0F04	POST DMA INIT	DMA initialization failure; DMA page register	See "Troubleshooting System Memory" and "Troubleshooting the I/O Board" in
			write/read failure.	"Troubleshooting Your System."
	E0F04	POST DMA REG	Faulty I/O board.	See "Troubleshooting the I/O Board" in "Troubleshooting Your System."
	E0F04	POST KYB CNTRL	Faulty keyboard controller; faulty I/O riser card.	See "Troubleshooting the I/O Riser Card" in "Troubleshooting Your System."
	E0F04	POST MEM RFSH	Main-memory refresh verification failure.	See "Troubleshooting System Memory" in "Troubleshooting Your System."
	E0F04	POST PIC REG	Master or slave PIC register test failure.	See "Troubleshooting the I/O Board" in "Troubleshooting Your System."
	E0F04	POST SHADOW	BIOS shadowing failure.	See "Troubleshooting the I/O Board" and "Troubleshooting System Memory" in
				"Troubleshooting Your System."
	E0F04	POST SHD TEST	Shutdown test failure.
	E0F04	POST SIO	Super I/O chip failure; faulty I/O riser card.	See "Troubleshooting the I/O Riser Card" in "Troubleshooting Your System."
	E0F04	POST TIMER	Programmable interval timer test failure; faulty	See "Troubleshooting the I/O Board" in "Troubleshooting Your System."
			I/O board.
	E0F0B	POST ROM	Faulty or improperly installed expansion card.	See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
		CHKSUM
	E0F0C	VID MATCH CPU	Specified microprocessor is faulty, unsupported,	See "Troubleshooting the Microprocessor Board" in "Troubleshooting Your
		n	improperly installed, or missing.	System."
	E10F3	LOG DISABLE	BIOS disabled logging errors.	Check the SEL for details on the errors.
		BIOS
	E13F2	IO CHANNEL	Faulty or improperly installed expansion card or	See "Troubleshooting Expansion Cards" and "Troubleshooting the I/O Board" in
		CHECK	I/O board.	"Troubleshooting Your System."
	E13F4	PCI PARITY
	E13F5	PCI SYSTEM
	E13F8	CPU BUS INIT	Faulty or improperly installed microprocessor,	See "Troubleshooting the I/O Board" and "Troubleshooting the Microprocessor
			microprocessor board, or I/O board.	Board" in "Troubleshooting Your System."
	E13F8	CPU BUS PARITY	Faulty microprocessor board.	See "Troubleshooting the Microprocessor Board" in "Troubleshooting Your
				System."
	E13F8	CPU MCKERR	Machine check error; faulty or improperly
			installed microprocessor or microprocessor

			board.
	E13F8	HOST BUS	Faulty or improperly installed I/O board or	See "Troubleshooting the I/O Board" and "Troubleshooting the Microprocessor
			microprocessor board.	Board" in "Troubleshooting Your System."
	E13F8	HOST TO PCI
		BUS
	E13F8	MEM CONTROLLER	Faulty or improperly installed memory riser card	Ensure that the memory riser cards are properly installed. If the problem
			or microprocessor board.	persists, replace the memory riser cards (see "Memory Riser Cards" in
				"Installing System Options"). If the problem persists, see "Troubleshooting the
				Microprocessor Board" in "Troubleshooting Your System."
	E1580	MISSING MEM n	Specified memory riser card is faulty or	Ensure that the memory riser cards are properly installed. If the problem
			improperly installed.	persists, replace the memory riser cards (see "Memory Riser Cards" in
				"Installing System Options").
	E1580	POWER CONTROL	Faulty power supply distribution board.	Replace the power supply distribution board (see "Getting Help").
	E20F1	OS HANG	Operating system watchdog timer timed out.	Restart your system. If the problem persists, see your operating system
				documentation.
	EFFF0	ESM ERROR	ESM firmware failure; faulty I/O riser card.	See "Troubleshooting the I/O Riser Card" in "Troubleshooting Your System."
	EFFF1	POST ERROR	BIOS error.	Update the BIOS firmware (see "Getting Help").
	EFFF2	BP ERROR	Faulty or improperly installed backplane board;	Ensure that the interface cables are securely connected to the backplane board
			loose or improperly connected backplane board	(see "Installing Drives"). If the problem persists, see "Getting Help."
			cables.
	EFFF3	DRAC ERROR	Faulty or improperly installed remote access	Ensure that the remote access card is properly installed. If the problem
			card.	persists, replace the remote access card (see "Removing an Expansion Card" in
				"Installing System Options").

NOTE: For the full name of an abbreviation or acronym used in this table, see "Abbreviations and Acronyms."

Solving Problems Described by LCD Status Messages

When a single message appears on the LCD, locate the code in Table 2-6 and perform the suggested corrective action. The code on the LCD can often specify a very precise fault condition that is easily remedied. For example, if the code E0280 MISSING VRM 2 appears, you know that a microprocessor is installed in socket 2, but the VRM for that microprocessor is either improperly installed or missing.

In contrast, you might be able to determine the problem if multiple related errors occur. For example, if you receive a series of messages indicating multiple voltage faults, you might deduce that the problem is a failing power supply.

Removing LCD Status Messages

For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD will display the fault; when the temperature returns to the acceptable range, the message is removed from the LCD display. For other faults, you must take some action to remove the message from the display:

•Clear the SEL — You can perform this task remotely, but you will lose the event history for the system.

•Chassis intrusion — When you remove the cover, the system assumes that you are servicing the bad component; the LCD clears when you replace the cover.

•Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately 10 seconds, and then connect the power cable and restart the system.

Any of these actions will remove fault messages and return the status indicators and LCD colors to the normal state. Messages will reappear under the following conditions:

•The sensor returns to a normal state but fails again, resulting in a new SEL entry.

•The system is reset and new error events are detected.

•A failure is recorded from another source that maps to the same LCD message.

System Messages

System messages appear on the console during POST to notify you of a possible problem with the system. If you are performing console redirection, system messages will appear on the console. Table 2-7 lists the system messages that can occur and the probable cause and corrective action for each message.

NOTE: If you receive a system message that is not listed in Table 2-7, check the documentation for the application program that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

NOTE: Before you perform any procedures described in Table 2-7, see "Before You Begin" in "Troubleshooting Your System."

Table 2-7. System Messages

Message	Causes	Corrective Actions
Address mark not found	Faulty diskette/CD drive subsystem or	See "Troubleshooting the Diskette Drive," "Troubleshooting a CD
	hard-drive subsystem; faulty	Drive," and "Troubleshooting Hard Drives" in "Troubleshooting Your
	peripheral riser card.	System."
Alert! Redundant memory disabled!	Memory modules installed are not the	Ensure that all banks contain memory modules of the same type and
Memory configuration does not support	same type and size in all banks; faulty	size and that they are properly installed. If the problem persists, see
redundant memory	memory module(s).	"Troubleshooting System Memory" in "Troubleshooting Your System."
Alert! Unsupported memory or incomplete

	sets in the following bank(s):
	Bank x
	Amount of available memory limited to	OS Install Mode is enabled in the	Disable OS Install Mode in the System Setup program (see "Using the
	256 MB!	System Setup program.	System Setup program" in the User's Guide).
	Auxiliary device failure	Loose or improperly connected mouse	See "Troubleshooting the Mouse" and "Troubleshooting the Keyboard"
		or keyboard cable; faulty mouse or	in "Troubleshooting Your System."
		keyboard; faulty I/O riser card.
	BIOS Update Attempt Failed!	Remote BIOS update attempt failed.	Retry the BIOS update. If the problem persists, see "Getting Help."
	Caution! NVRAM_CLR jumper is installed	Incorrect configuration settings in	Check the System Setup configuration settings (see "Using the System
	on system board. Please run SETUP	System Setup program; NVRAM_CLR	Setup Program" in the User's Guide). Remove the NVRAM_CLR jumper
		jumper is installed; faulty system	(see Figure A-2 for jumper location).
		battery.
	CD-ROM drive not found	Improperly connected or missing CD	See "Troubleshooting a CD Drive" in "Troubleshooting Your System."
		drive.
	Checking embedded server management	Embedded server management	To clear the embedded server management memory, shut down the
	firmware	memory may be temporarily corrupted.	system, disconnect the power cords, wait approximately 30 seconds,
			reconnect the power cords, and then restart the system. If the
			problem persists, see "Getting Help."
	CPU population error!	Faulty, improperly installed, or	See "Troubleshooting the Microprocessor Board" in "Troubleshooting
		unsupported microprocessor.	Your System."
	CPU VRM Failure/missing/mismatch	Faulty, unsupported, or missing VRM	Ensure that supported VRMs of the same type are properly installed. If
	detected	(s).	the problem persists, replace the VRM (see "Adding or Replacing a
			Microprocessor" in "Installing System Options").
	CPUs with different level-3 cache sizes	Microprocessors with different level 3	Ensure that all microprocessors have the same cache size and that
	detected	(L3) cache sizes are installed.	they are properly installed (see "Adding or Replacing a Microprocessor"
			in "Installing System Options").
	Data error	Faulty diskette, diskette drive, or hard	See "Troubleshooting the Diskette Drive," "Troubleshooting a CD
		drive.	Drive," and "Troubleshooting Hard Drives" in "Troubleshooting Your
			System."
	Decreasing available memory	Faulty or improperly installed memory	See "Troubleshooting System Memory" in "Troubleshooting Your
		modules.	System."
	Diskette drive n seek failure	Incorrect configuration settings in	Run the System Setup program to correct the settings (see "Using the
		System Setup program.	System Setup Program" in the User's Guide).
		Faulty or improperly installed diskette	See "Troubleshooting the Diskette Drive" in "Troubleshooting Your
		drive, or loose diskette/CD interface	System."
		cable.
	Diskette read failure	Faulty or improperly inserted diskette.	Replace the diskette.
	Diskette subsystem reset failed	Faulty diskette/CD drive controller;	See "Troubleshooting the Diskette Drive" in "Troubleshooting Your
		faulty peripheral riser card.	System."
	Diskette write protected	Diskette write-protect feature	Move the write-protect tab on the diskette to disable the write-protect
		enabled.	feature.
	Drive not ready	Faulty or improperly inserted diskette.	Insert the diskette properly in the diskette drive, or replace the
			diskette.
	Embedded server management error	Embedded server management	To clear the embedded server management memory, shut down the
		memory may be temporarily corrupted.	system, disconnect the power cords, wait approximately 30 seconds,
	Embedded server management is not
			reconnect the power cords, and then restart the system. If the
	present		problem persists, see "Getting Help."
	Error: DRAC III initialization failure	Faulty remote access card or I/O	Ensure that the remote access card is properly installed. If the problem
		board.	persists, replace the remote access card (see "Installing an Expansion
			Card" in "Installing System Options").
	Error: DRAC III cannot be used with an	The system supports only the	Remove the add-in video expansion card (see "Removing an Expansion
	add-in video card, system halted	embedded video when using a remote	Card" in "Installing System Options").
		access card.
	Error: DRAC III is not in the correct	The remote access card is not in PCI	Install the remote access card in PCI slot 1 (see "Installing an
	PCI slot, system halted	slot 1.	Expansion Card" in "Installing System Options").
	Error: More than one DRAC III detected,	The system supports only one remote	Remove the remote access card(s) not in PCI slot 1 (see "Removing an
	system halted	access card.	Expansion Card" in "Installing System Options").
	Extended Security Enabled!	Extended Security is enabled in the	See "Using the System Setup Program" in the User's Guide.
		System Setup program.
	Failed to copy memory Banks 1 & 2 to	Faulty or improperly installed memory	See "Troubleshooting System Memory" in "Troubleshooting Your
	Banks 3 & 4 in Mirror mode	modules.	System."
	Gate A20 failure	Faulty keyboard controller; faulty I/O	See "Troubleshooting the I/O Riser Card" in "Troubleshooting Your
		riser card.	System."
	General failure	Operating system corrupted or not	Reinstall the operating system.
		installed properly.
	I/O card parity interrupt at address	Faulty or improperly installed	See "Troubleshooting Expansion Cards" in "Troubleshooting Your
		expansion card.	System."
	IMB bus error	Faulty or improperly installed I/O	See "Troubleshooting the I/O Board" and "Troubleshooting the
		board or microprocessor board.	Microprocessor Board" in "Troubleshooting Your System."
	Insufficient number of power supplies	Insufficient power is being supplied to	See "Troubleshooting Power Supplies" in "Troubleshooting Your
	detected, system halted.	the system; specified power supply is	System."
		improperly installed, faulty, or missing.
	Invalid configuration information -	Incorrect configuration settings in	Check the System Setup configuration settings (see "Using the System
	please run SETUP program	System Setup program; NVRAM_CLR	Setup Program" in the User's Guide). Remove the NVRAM_CLR jumper
		jumper is installed; faulty system	(see Figure A-2 for jumper location). If the problem persists, see
		battery.	"Troubleshooting the System Battery" in "Troubleshooting Your
			System."