Panasonic KX-TG7921E, KX-TG7922E, KX-TG7923E Instruction manual

Operating Instructions

Digital Cordless Answering System

Model No. KX-TG7861E

KX-TG7862E

KX-TG7863E

KX-TG7864E

KX-TG7921E

KX-TG7922E

KX-TG7923E

Model shown is KX-TG7861.

Before initial use, see “Getting Started” on page 11.

Thank you for purchasing a Panasonic product.

Please read these operating instructions before using the unit and save them for future reference.

Please access our online customer survey:

http://panasonic.net/pcc/tel/q

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Table of Contents

Introduction
Model composition .......................................	3
Accessory information ..................................	3
General information ......................................	5
Important Information
For your safety .............................................	7
Important safety instructions ........................	8
For best performance ...................................	8
Other information .........................................	9
Specifications .............................................	10
Getting Started
Setting up ...................................................	11
Note when setting up .................................	12
Controls ......................................................	13
Display .......................................................	14
Screen saver mode ....................................	15
Turning the power on/off ............................	15
Initial settings .............................................	15
One touch eco mode ..................................	16
Display mode .............................................	16
Making/Answering Calls
Making calls ...............................................	17
Answering calls ..........................................	17
Useful features during a call .......................	18
Key lock ......................................................	19
Shared Phonebook
Shared phonebook .....................................	20
Speed Dial
Speed dial ..................................................	22
Programming
Programmable settings ..............................	23
Special programming .................................	28
Registering a unit .......................................	32
Caller ID Service
Using Caller ID service ...............................	34
Caller list ....................................................	34
Answering System
Answering system ......................................	36
Turning the answering system on/off .........	36
Greeting message ......................................	36

Listening to messages using the base
unit .............................................................	37
Listening to messages using the
handset ......................................................	37
Remote operation .......................................	38
Answering system settings .........................	40
Voice Mail Service
Voice mail service ......................................	41
Intercom/Locator
Intercom .....................................................	42
Handset locator ..........................................	42
Transferring calls, conference calls ............	42
Useful Information
Character entry ..........................................	43
Error messages ..........................................	45
Troubleshooting .........................................	46
Conditions of guarantee .............................	50
Index
Index...........................................................	51

2

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					Introduction
	Model composition
	Series	Model No.	Base unit	Handset
			Part No.	Part No.	Quantity
	KX-TG7861	KX-TG7861*1	KX-TG7861	KX-TGA786	1
	series
		KX-TG7862	KX-TG7861	KX-TGA786	2
		KX-TG7863	KX-TG7861	KX-TGA786	3
		KX-TG7864	KX-TG7861	KX-TGA786	4
	KX-TG7921	KX-TG7921*1	KX-TG7921	KX-TGA792	1
	series
		KX-TG7922	KX-TG7921	KX-TGA792	2
		KX-TG7923	KX-TG7921	KX-TGA792	3

*1 Feature differences: Intercom calls can be made between handsets by purchasing and registering one or more optional handsets (page 4).

RThe suffix (E) in the following model numbers will be omitted in these instructions: KX-TG7861E/KX-TG7862E/KX-TG7863E/KX-TG7864E/KX-TG7921E/KX-TG7922E/ KX-TG7923E

Accessory information

Supplied accessories

No.	Accessory item/	Quantity
	Part number	KX-TG7861	KX-TG7862	KX-TG7863	KX-TG7864
		KX-TG7921	KX-TG7922	KX-TG7923
A	AC adaptor for base	1	1	1	1
	unit/PNLV226EZ
B	Telephone line cord/	1	1	1	1
	PNJA1113Y (Black/
	for U.K.) or
	PNJA1037Z
	(Transparence/for
	U.K.)
C	Rechargeable	2	4	6	8
	batteries*1
D	Handset cover*2	1	2	3	4
E	Charger*3	–	1	2	3
F	AC adaptor for	–	1	2	3
	charger/
	PNLV233EKZ
	Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333				3

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Introduction

*1 See page 4 for replacement battery information. *2 The handset cover comes attached to the handset. *3 PNLC1043ZB: Black, PNLC1043ZH: Grey

A B C D E F

Additional/replacement accessories

Please contact your nearest Panasonic dealer for sales information.

	Accessory item	Model number
	Rechargeable	HHR-4MVE*1
	batteries
		Battery type:
		– Nickel metal hydride (Ni-MH)
		– 2 x AAA (R03) size for each handset
	DECT repeater	KX-A405, KX-A406
	Key finder	KX-TGA20EX*2

*1 Replacement batteries may have a different capacity from that of the supplied batteries.

*2 By registering the key finder (4 max.) to a Panasonic Digital Cordless Phone and attaching it to an easy-to-lose item in advance, you can locate and find the mislaid item to which the key finder is attached. Please visit our Web site: http://panasonic.net/pcc/products/telephone/p/tga20/

Expanding your phone system

Handset (optional): KX-TGA786E

You can expand your phone system by registering optional handsets (6 max.) to a single base unit.

R Optional handsets may be a different colour from that of the supplied handsets.

Sales and support information

Customer Communications Centre

RFor customers within the U.K.: 0344 844 3899

RFor customers within Ireland: 01289 8333

RFor further support on your product, please visit our website: www.panasonic.co.uk

4	Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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Introduction

Direct Sales at Panasonic U.K.

ROrder accessory and consumable items for your product with ease and confidence by phoning our Customer Communications Centre Monday - Friday 9:00am - 5:00pm (Excluding public holidays).

RGo on line through our Internet Accessory ordering application at www.pas-europe.com

RMost major credit and debit cards accepted.

RAll enquiries transactions and distribution facilities are provided directly by Panasonic U.K.

RAlso available through our Internet is direct shopping for a wide range of finished products. Take a browse on our website for further details.

http://shop.panasonic.co.uk/

General information

RThis equipment is designed for use on the U.K. and Ireland analogue telephone network.

RIn the event of problems, you should contact your equipment supplier in the first instance.

Declaration of Conformity:

RPanasonic System Networks Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.

Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting:

http://www.doc.panasonic.de

Contact to Authorised Representative:

Panasonic Testing Centre Panasonic Marketing Europe GmbH

Winsbergring 15, 22525 Hamburg, Germany

Ecodesign information

Ecodesign information under EU Regulation (EC) No. 1275/2008 amended by (EU) Regulation No. 801/2013. From 1 January 2015.

Please visit here: www.ptc.panasonic.eu Click [Downloads]

a Energy related products information (Public)

Power consumption in networked standby and guidance are mentioned in the web site above.

Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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Introduction

For your future reference

We recommend keeping a record of the following information to assist with any repair under warranty.

Serial No.	Date of purchase
(found on the bottom of the base unit)
Name and address of dealer

Attach your purchase receipt here.

6	Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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Important Information

For your safety

To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product.

WARNING

Power connection

RUse only the power source marked on the product.

RDo not overload power outlets and extension cords. This can result in the risk of fire or electric shock.

RCompletely insert the AC adaptor/power plug into the power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire.

RRegularly remove any dust, etc. from the AC adaptor/power plug by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire.

RUnplug the product from power outlets if it emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact an authorised service centre.

RUnplug from power outlets and never touch the inside of the product if its casing has been broken open.

RNever touch the plug with wet hands. Danger of electric shock exists.

Installation

RTo prevent the risk of fire or electrical shock, do not expose the product to rain or any type of moisture.

RDo not place or use this product near automatically controlled devices such as automatic doors and fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident.

RDo not allow the AC adaptor or telephone line cord to be excessively pulled, bent or placed under heavy objects.

Operating safeguards

RUnplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners.

RDo not disassemble the product.

RDo not spill liquids (detergents, cleansers, etc.) onto the telephone line cord plug, or allow it to become wet at all. This may cause a fire. If the telephone line cord plug becomes wet, immediately pull it from the telephone wall jack, and do not use.

Medical

RConsult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. (The product operates in the frequency range of

1.88 GHz to 1.90 GHz, and the RF transmission power is 250 mW (max.).)

RDo not use the product in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.

CAUTION

Installation and location

RNever install telephone wiring during an electrical storm.

RNever install telephone line jacks in wet locations unless the jack is specifically designed for wet locations.

RNever touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

RUse caution when installing or modifying telephone lines.

RThe AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible.

RThis product is unable to make calls when:

Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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Important Information

–the handset batteries need recharging or have failed.

–there is a power failure.

–the key lock feature is turned on.

Battery

RWe recommend using the batteries noted on page 4. USE ONLY rechargeable

Ni-MH batteries AAA (R03) size.

RDo not mix old and new batteries.

RDo not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed.

RExercise care when handling the batteries. Do not allow conductive materials such as rings, bracelets, or keys to touch the batteries, otherwise a short circuit may cause the batteries and/or the conductive material to overheat and cause burns.

RCharge the batteries provided with or identified for use with this product only, in accordance with the instructions and limitations specified in this manual.

ROnly use a compatible base unit (or charger) to charge the batteries. Do not tamper with the base unit (or charger). Failure to follow these instructions may cause the batteries to swell or explode.

Important safety instructions

When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

1.Do not use this product near water for example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool.

2.Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

3.Do not use the telephone to report a gas leak in the vicinity of the leak.

4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.

SAVE THESE INSTRUCTIONS

For best performance

Base unit location/avoiding noise

The base unit and other compatible Panasonic units use radio waves to communicate with each other.

RFor maximum coverage and noise-free communications, place your base unit:

–at a convenient, high, and central location with no obstructions between the handset and base unit in an indoor environment.

–away from electronic appliances such as TVs, radios, personal computers, wireless devices, or other phones.

–facing away from radio frequency transmitters, such as external antennas of mobile phone cell stations. (Avoid putting the base unit on a bay window or near a window.)

RCoverage and voice quality depends on the local environmental conditions.

RIf the reception for a base unit location is not satisfactory, move the base unit to another location for better reception.

Environment

RKeep the product away from electrical noise generating devices, such as fluorescent lamps and motors.

RThe product should be kept free from excessive smoke, dust, high temperature, and vibration.

RThe product should not be exposed to direct sunlight.

RDo not place heavy objects on top of the product.

RWhen you leave the product unused for a long period of time, unplug the product from the power outlet.

RThe product should be kept away from heat sources such as radiators, cookers, etc. It

8	Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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Important Information

should not be placed in rooms where the temperature is less than 0 °C or greater than 40 °C. Damp basements should also be avoided.

RThe maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc.

ROperating the product near electrical appliances may cause interference. Move away from the electrical appliances.

Routine care

RWipe the outer surface of the product with a soft moist cloth.

RDo not use benzine, thinner, or any abrasive powder.

Other information

CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

Notice for product disposal, transfer, or return

RThis product can store your private/ confidential information. To protect your privacy/confidentiality, we recommend that you erase information such as phonebook or caller list entries from the memory before you dispose of, transfer, or return the product.

Information for Users on Collection and Disposal of Old Equipment and used Batteries

1 2 3

These symbols (A, B, C) on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste.

For proper treatment, recovery and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the Directives 2002/96/EC and 2006/66/EC. By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling.

For more information about collection and recycling of old products and batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased the items.

Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.

For business users in the European Union

If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information.

Information on Disposal in other Countries outside the European Union

These symbols (A, B, C) are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.

Note for the battery symbol

This symbol (B) might be used in combination with a chemical symbol (C). In this case it complies with the requirement set by the Directive for the chemical involved.

		Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333	9

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Important Information

Specifications

RStandard:

DECT (Digital Enhanced Cordless Telecommunications),

GAP (Generic Access Profile)

RFrequency range:

1.88 GHz to 1.90 GHz

RRF transmission power:

Approx. 10 mW (average power per channel)

RPower source:

220–240 V AC, 50/60 Hz

RPower consumption: Base unit:

Standby: Approx. 0.7 W Maximum: Approx. 2.8 W

Charger:

Standby: Approx. 0.12 W Maximum: Approx. 1.8 W

ROperating conditions:

0 °C–40 °C, 20 %–80 % relative air humidity (dry)

Note:

RDesign and specifications are subject to change without notice.

RThe illustrations in these instructions may vary slightly from the actual product.

10	Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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Getting Started

Setting up

Connections n Base unit

RUse only the supplied Panasonic AC adaptor PNLV226E.

Press plug firmly.

Hook “Click”

Use only the supplied telephone line cord.

(DSL/ADSL filter*)

To telephone line

To power outlet

Correct

Incorrect

n Charger

RUse only the supplied Panasonic AC adaptor PNLV233E.

“Click”

To power outlet

Battery installation

RUSE ONLY Ni-MH batteries AAA (R03) size.

RDo NOT use Alkaline/Manganese/Ni-Cd batteries.

RConfirm correct polarities (, ).

Rechargeable Ni-MH ONLY

*DSL/ADSL filter (not supplied) is required if you have DSL/ADSL service.

R When the date and time setting is displayed, see page 16.

Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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Getting Started

Battery charging

Charge for about 7 hours.

RWhen the batteries are fully charged,

“Fully charged” is displayed.

Confirm “Charging” is displayed.

Note when setting up

Note for connections

RThe AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.)

RThe AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.

During a power failure

The unit will not work during a power failure. We recommend connecting a corded-type telephone (without AC adaptor) to the same telephone line or to the same telephone line jack using a T-adaptor. Your Panasonic sales shop can offer you more information about connection possibilities.

Note for battery installation

RUse the supplied rechargeable batteries. For replacement, we recommend using the Panasonic rechargeable batteries noted on page 4, 8.

RWipe the battery ends (, ) with a dry cloth.

RAvoid touching the battery ends (, ) or the unit contacts.

Note for battery charging

RIt is normal for the handset to feel warm during charging.

RClean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month. Before cleaning the unit, disconnect from power outlets and any telephone line cords. Clean more often if the unit is exposed to grease, dust, or high humidity.

Battery level

Icon	Battery level
	High
	Medium
	Low
	Needs charging.

Panasonic Ni-MH battery performance (supplied batteries)

Operation	Operating time
In continuous use	11 hours max.
Not in use (standby)	230 hours max.

Note:

RIt is normal for batteries not to reach full capacity at the initial charge. Maximum battery performance is reached after a few complete cycles of charge/discharge (use).

RActual battery performance depends on usage and ambient environment.

REven after the batteries are fully charged, the handset can be left on the base unit or charger without any ill effect on the batteries.

RThe battery level may not be displayed correctly after you replace the batteries. In this case, place the handset on the base

12	Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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Getting Started

unit or charger and let it charge for at least 7 hours.

Controls

Handset

F

G

A

BH

C

I

D

J

E

K

AA

Speaker

MN (Talk)

Dial keypad

MZN (Speakerphone)

Microphone

Receiver

Display

MeN (Off/Power)

MR/ECON

R: Recall/Flash

ECO: Eco mode shortcut key

MN (Noise reduction key)

Charge contacts

nControl type

Soft keys

The handset features 2 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display.

Navigator key

–MDN, MCN, MFN, or MEN: Scroll through various lists and items.

–MDN or MCN: Adjust the receiver or speaker volume while talking.

–MCN (: Caller list): View the caller list.

–MFN ( : Phonebook): View the phonebook entry.

–MEN (T: Redial): View the redial list.

R As all multiple items cannot be displayed on screen at the same time, you can quickly search the desired item to move screens by pressing MEN or MFN, instead of scrolling down or up line by line (page 16).

Base unit

A B C D E

F G

Charge contacts

Speaker

MN (Locator)

MN (Erase)

MN (Answer on)

Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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Getting Started

Answer on indicator

MjN/MkN (Volume up/down)

MN/MN (Repeat/Skip)

MN (Play/Stop)

Message indicator

Display

Handset display items

Item Meaning

Range status: The more bars visible, the closer the handset is to the base unit.

Out of base unit range

Paging, intercom mode

Speakerphone is on. (page 17)

The line is in use.

RWhen flashing slowly: The call is put on hold.

RWhen flashing rapidly: An incoming call is now being received.

Missed call*1 (page 34)

The base unit transmission power is set to “Low”. (page 16)

Noise reduction is set. (page 18)

RWhen displayed next to the battery icon: Answering system is on. (page 36)

RWhen displayed with a number: New messages have been recorded. (page 37)

“Greeting Only” is selected as the caller’s recording time. In this case, the answering system answers calls with a greeting message and caller messages are not recorded. (page 40)

Item Meaning

Battery level

Alarm is on. (page 29)

Equalizer is set. (page 19)

Privacy mode is on. (page 26)

Ringer volume is off. (page 17)

Night mode is on. (page 29)

RBlocked call*1, *2 (page 30)

RNuisance call blocked.*1, *3 (page 30)

New voice mail message received.*4 (page 41)

Line in Someone is using the line. use

IN USE Answering system is being used by another handset or the base unit.

*1 Caller ID subscribers only *2 KX-TG7861 series: page 3 *3 KX-TG7921 series: page 3 *4 Voice mail subscribers only

Handset soft key icons

Icon Action

Returns to the previous screen or outside call.

Displays the menu.

OK Accepts the current selection.

Makes a call. (page 17)

Temporarily turns off the ringer for incoming calls. (page 18)

Places a call on hold.

Opens the phonebook.

Allows you to edit phone numbers. (page 30)

Adds new entry. (page 22, 30)

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Getting Started

Icon Action

Displays the character entry mode for phonebook search. (page 20)

Turns the key lock feature off. (page 19)

Stops alarm. (page 29)

Snooze button on the alarm. (page 29)

Selects entries or handsets. (page 28)

Plays a message.

nStops recording or playback.

Stores phone numbers. (page 17)

Erases the selected item.

Switches the screen to confirm the detailed information. (page 16)

Allows you to make an intercom call. (page 42)

CErases a number/character.

Puts the call on mute.

Handset main menu icons

The following icons are shown when you press MN (right soft key) in standby mode.

Icon Feature

Answer System

Time Settings

Intercom

Initial Setup

Caller List

Key Finder*1

Ringer Setup*2

*1 This icon is displayed when the key finder is registered.

*2 This menu icon is displayed when the key finder is not registered.

Screen saver mode

The backlight goes dark when on a call or turns off completely after 1 minute of inactivity if the handset is not on the base unit or charger.

Activate the handset display again by:

–pressing MN when on a call.

–pressing MeN at all other times.

Turning the power on/off

Power on

Press MeN for about 1 second.

Power off

Press MeN for about 2 seconds.

Initial settings

n Direct command code:

Programmable settings can be accessed by pressing MN (right soft key), #, and then the corresponding code on the dial keypad (page 23).

Example: Press MN (right soft key)

#101.

n Symbol meaning: Example: MbN: “Off”

Press MCN or MDN to select the words in quotations.

Display language

1MN (right soft key) #110

2MbN: Select your desired language. a MOKN

3MeN

Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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Getting Started

Date and time

Important:

RWhen you install the batteries for the first time, the handset may prompt you to set date and time. First press MOKN, then proceed to step 2.

1MN (right soft key) #101

2Enter the current date, month, and year. a MOKN

Example: 15 July, 2013

15 07 13

R You can select the date format by pressing #:

–dd/mm/yy (date/month/year)

–yy/mm/dd

3Enter the current hour and minute.

Example: 9:30

09 30

R You can select 24-hour or 12-hour clock format (“AM” or “PM”) by

pressing *.

4 MOKN a MeN

Note:

RThe date and time may be incorrect after a power failure. In this case, set the date and time again.

One touch eco mode

The MR/ECON button on the handset enables you to activate the eco function with one touch.

By activating eco mode, your unit can reduce the base unit transmission power by up to 90 % in standby mode.

You can turn on/off one touch eco mode by just pressing MR/ECON. The default setting is

“Normal”.

–When the one touch eco mode is on: “Low”

is temporarily displayed and is shown on the handset display instead of .

–When the one touch eco mode is off: “Normal” is temporarily displayed and goes off from the handset display.

Note:

RWhen there is another cordless phone nearby and it is in use, the base unit transmission power may not be reduced.

RActivating one touch eco mode reduces the range of the base unit in standby mode.

RIf you set the repeater mode to “On” (page 33):

–One touch eco mode is cancelled.

–“Eco Setup” is not shown in the display menu (page 26).

Display mode

You can select to display either a single item or multiple items on one screen at a time for the following features:

–handset main menu icons in function menu

–menu list, recorded message list, phonebook list, caller list, and redial list

Select the desired setting:

–“Multi Items”: Multiple entries/all menu icons are shown on one screen at a time.

–“Single Item”: An entry/a menu icon is

shown on one screen at a time.

The default setting is “Multi Items”.

Programming the display mode beforehand

1MN (right soft key) #192

2MbN: Select the desired setting. a MOKN a MeN

Note:

RWhen in multiple items display mode, you can move screens by pressing MEN or MFN, without scrolling down or up through the list:

–Press MEN to go to the next screen.

–Press MFN to return to the previous screen.

RWhen in multiple items display mode, you can switch the screen to confirm the detailed information by pressing MN.

16	Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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