Panasonic KX-TG6891AL, KX-TG6822AL, KX-TG6821AL User Manual

Operating Instructions

Digital Cordless Answering System

Model No. KX-TG6821AL

KX-TG6822AL

KX-TG6891AL

Model shown is KX-TG6821.

Before initial use, see “Getting Started” on page 10.

Thank you for purchasing a Panasonic product.

Please read these operating instructions before using the unit and save them for future reference.

Please access our online customer survey:

http://panasonic.net/pcc/tel/q

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Table of Contents

Introduction
Model composition .......................................	3
Accessory information ..................................	3
Important Information
For your safety .............................................	6
Important safety instructions ........................	7
For best performance ...................................	7
Other information .........................................	8
Specifications ...............................................	8
Getting Started
Setting up ...................................................	10
Note when setting up .................................	11
Controls ......................................................	12
Display .......................................................	13
Turning the power on/off ............................	14
Initial settings .............................................	14
Smart Function Key (NR key) ....................	15
One touch eco mode ..................................	15
Making/Answering Calls
Making calls ...............................................	17
Answering calls ..........................................	17
Useful features during a call .......................	18
Key lock ......................................................	19
Power back-up operation ...........................	19
Shared Phonebook
Shared phonebook .....................................	21
Speed Dial
Speed dial ..................................................	23
Programming
Programmable settings ..............................	24
Special programming .................................	29
Registering a unit .......................................	32
Caller ID Service
Using Caller ID service ...............................	34
Caller list ....................................................	34
Answering System
Answering system ......................................	36
Turning the answering system on/
off ...............................................................	36
Greeting message ......................................	36

Listening to messages using the base
unit .............................................................	37
Listening to messages using the
handset ......................................................	38
Advanced new message alerting
features ......................................................	39
Remote operation .......................................	40
Answering system settings .........................	41
Voice Mail Service
Voice mail service ......................................	43
Intercom/Locator
Intercom .....................................................	44
Handset locator ..........................................	44
Transferring calls, conference calls ............	44
Useful Information
Character entry ..........................................	45
Error messages ..........................................	47
Troubleshooting .........................................	48
Index
Index...........................................................	52

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Introduction

Model composition

n KX-TG6821 series

n KX-TG6891

R Model shown is KX-TG6822.

	Series	Model No.	Base unit	Handset
			Part No.	Part No.	Quantity
	KX-TG6821	KX-TG6821*1	KX-TG6821	KX-TGA681	1
	series
		KX-TG6822	KX-TG6821	KX-TGA681	2
		KX-TG6891*1, *2	KX-TG6821	KX-TGA681	1

*1 Feature differences: Intercom calls can be made between handsets by purchasing and registering one or more optional handsets (page 5).

*2 A key finder (KX-TGA20AZ) is supplied in this model. The key finder is pre-registered to the unit. By attaching the key finder to an easy-to-lose item in advance, you can locate and find the mislaid item. Read the installation guide for more information on the key finder.

RThe suffix (AL) in the following model numbers will be omitted in these instructions: KX-TG6821AL/KX-TG6822AL/KX-TG6891AL

Accessory information

Supplied accessories

No.	Accessory item/Part number	Quantity
		KX-TG6821	KX-TG6822
		KX-TG6891
A	AC adaptor for base unit/PNLV226AL	1	1
B	Telephone line cord*1	1	1
C	Rechargeable batteries*2	2	4
D	Handset cover*3	1	2
E	Charger	–	1
F	AC adaptor for charger/PNLV233AL	–	1

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Introduction

*1 The telephone line cord comes connected with the telephone plug. *2 See page 4 for replacement battery information.

*3 The handset cover comes attached to the handset. n For KX-TG6891

No.	Accessory item/Part number				Quantity
G	Key finder/KX-TGA20AZ				1
H	CR coin cell lithium battery/CR2032				1
A	B	C	D	E	F
G	H

Additional/replacement accessories

Please contact your nearest Panasonic dealer for sales information.

	Accessory item	Model number
	Rechargeable	HHR-4MVT/2B or HHR-4MRT/2B*1
	batteries
		Battery type:
		– Nickel metal hydride (Ni-MH)
		– 2 x AAA (R03) size for each handset
	DECT repeater	KX-A405AL
	Key finder	KX-TGA20AZ*2

*1 Replacement batteries may have a different capacity from that of the supplied batteries.

*2 By registering the key finder (4 max.) to a Panasonic Digital Cordless Phone and attaching it to an easy-to-lose item in advance, you can locate and find the mislaid item to which the key finder is attached. Please visit our Web site: http://panasonic.net/pcc/products/telephone/p/tga20/

Please contact Panasonic or authorised sales department on the back cover for availability of key finder in your area.

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Introduction

Expanding your phone system

Handset (optional): KX-TGA681AZ

You can expand your phone system by registering optional handsets (6 max.) to a single base unit.

R Optional handsets may be a different colour from that of the supplied handsets.

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Important Information

For your safety

To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product.

WARNING

Power connection

RUse only the power source marked on the product.

RDo not overload power outlets and extension cords. This can result in the risk of fire or electric shock.

RCompletely insert the AC adaptor/power plug into the power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire.

RRegularly remove any dust, etc. from the AC adaptor/power plug by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire.

RUnplug the product from power outlets if it emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact an authorised service centre.

RUnplug from power outlets and never touch the inside of the product if its casing has been broken open.

RNever touch the plug with wet hands. Danger of electric shock exists.

Installation

RTo prevent the risk of fire or electrical shock, do not expose the product to rain or any type of moisture.

RDo not place or use this product near automatically controlled devices such as automatic doors and fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident.

RDo not allow the AC adaptor or telephone line cord to be excessively pulled, bent or placed under heavy objects.

RIt is advised not to use the equipment at a refuelling point. Users are reminded to observe restrictions on the use of radio equipment in fuel depots, chemical plants or where blasting operations are in progress.

Operating safeguards

RUnplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners.

RDo not disassemble the product.

RDo not spill liquids (detergents, cleansers, etc.) onto the telephone line cord plug, or allow it to become wet at all. This may cause a fire. If the telephone line cord plug becomes wet, immediately pull it from the telephone wall socket, and do not use.

Medical

RConsult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. (The product operates in the frequency range of

1.88 GHz to 1.90 GHz, and the RF transmission power is 250 mW (max.).)

RDo not use the product in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.

CAUTION

Installation and location

RNever install telephone wiring during an electrical storm.

RNever install telephone line sockets in wet locations unless the socket is specifically designed for wet locations.

RNever touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

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Important Information

RUse caution when installing or modifying telephone lines.

RThe AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible.

RThis product is unable to make calls when:

–the handset batteries need recharging or have failed.

–there is a power failure.

–the key lock feature is turned on.

Battery

RWe recommend using the batteries noted on page 4. USE ONLY rechargeable

Ni-MH batteries AAA (R03) size.

RDo not mix old and new batteries.

RDo not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed.

RExercise care when handling the batteries. Do not allow conductive materials such as rings, bracelets, or keys to touch the batteries, otherwise a short circuit may cause the batteries and/or the conductive material to overheat and cause burns.

RCharge the batteries provided with or identified for use with this product only, in accordance with the instructions and limitations specified in this manual.

ROnly use a compatible base unit (or charger) to charge the batteries. Do not tamper with the base unit (or charger). Failure to follow these instructions may cause the batteries to swell or explode.

General notices

RPlease ensure that a separate telephone, not dependent on local power, is available for emergency use.

RThis equipment will be inoperable when mains power fails.

RWhen a failure occurs which results in the internal parts becoming accessible, disconnect the power supply cord immediately and return this unit to an authorised service centre.

RTo minimise the possibility of lightning damage, when you know that a thunderstorm is coming, we recommend that you:

–Unplug the telephone line cord from the phone socket.

–Unplug the AC adaptor from the AC power outlet.

RNo “000” or other calls can be made from this device during a mains power failure.

RThe earpiece on the handset is magnetised and may retain small metallic objects.

Important safety instructions

When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

1.Do not use this product near water for example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool.

2.Avoid using a telephone (including a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

3.Do not use the telephone to report a gas leak in the vicinity of the leak.

4.Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.

SAVE THESE INSTRUCTIONS

For best performance

Base unit location/avoiding noise

The base unit and other compatible Panasonic units use radio waves to communicate with each other.

RFor maximum coverage and noise-free communications, place your base unit:

–at a convenient, high, and central location with no obstructions between

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Important Information

the handset and base unit in an indoor environment.

–away from electronic appliances such as TVs, radios, personal computers, wireless devices, or other phones.

–facing away from radio frequency transmitters, such as external antennas of mobile phone cell stations. (Avoid putting the base unit on a bay window or near a window.)

RCoverage and voice quality depends on the local environmental conditions.

RIf the reception for a base unit location is not satisfactory, move the base unit to another location for better reception.

Environment

RKeep the product away from electrical noise generating devices, such as fluorescent lamps and motors.

RThe product should be kept free from excessive smoke, dust, high temperature, and vibration.

RThe product should not be exposed to direct sunlight.

RDo not place heavy objects on top of the product.

RWhen you leave the product unused for a long period of time, unplug the product from the power outlet.

RThe product should be kept away from heat sources such as radiators, cookers, etc. It should not be placed in rooms where the temperature is less than 0 °C or greater than 40 °C. Damp basements should also be avoided.

RThe maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc.

ROperating the product near electrical appliances may cause interference. Move away from the electrical appliances.

Routine care

RWipe the outer surface of the product with a soft cloth.

RDo not use benzine, thinner, or any abrasive powder.

Other information

CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

Notice for product disposal, transfer, or return

RThis product can store your private/ confidential information. To protect your privacy/confidentiality, we recommend that you erase information such as phonebook or caller list entries from the memory before you dispose of, transfer, or return the product.

Information on Disposal in other Countries outside the European Union

These symbols are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.

Specifications

RStandard:

GAP (Generic Access Profile)

RFrequency range:

1.88 GHz to 1.90 GHz

RRF transmission power:

Approx. 10 mW (average power per channel)

RPower source:

220–240 V AC, 50/60 Hz

RPower consumption: Base unit:

Standby: Approx. 0.8 W Maximum: Approx. 3.1 W

Charger:

Standby: Approx. 0.12 W

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Important Information

Maximum: Approx. 1.8 W

ROperating conditions:

0 °C–40 °C, 20 %–80 % relative air humidity (dry)

Note:

RDesign and specifications are subject to change without notice.

RThe illustrations in these instructions may vary slightly from the actual product.

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Getting Started

Setting up

Connections n Base unit

RUse only the supplied Panasonic AC adaptor PNLV226AL.

Press plug firmly.

Hook “Click”

Use only the supplied

telephone line cord

To socket

“Click”

DSL/ADSL filter*

To power outlet

Correct

Incorrect

*DSL/ADSL filter (not supplied) is required if you have DSL/ADSL service.

n Charger

RUse only the supplied Panasonic AC adaptor PNLV233AL.

“Click”

To power outlet

Battery installation

RUSE ONLY Ni-MH batteries AAA (R03) size.

RDo NOT use Alkaline/Manganese/Ni-Cd batteries.

RConfirm correct polarities (, ).

Rechargeable Ni-MH ONLY

RWhen the date and time setting is displayed, see page 14.

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Getting Started

Battery charging

Charge for about 7 hours.

RWhen the batteries are fully charged,

“Fully charged” is displayed.

Confirm “Charging” is displayed.

Note when setting up

Note for connections

RThe AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.)

RThe AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.

RThe unit is not designed to be used with rotary/pulse dialling services.

Note for battery installation

RUse the supplied rechargeable batteries. For replacement, we recommend using the Panasonic rechargeable batteries noted on page 4, 7.

RWipe the battery ends (, ) with a dry cloth.

RAvoid touching the battery ends (, ) or the unit contacts.

Note for battery charging

RIt is normal for the handset to feel warm during charging.

RClean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month. Before cleaning the unit, disconnect from power outlets and any telephone line cords. Clean more often if the unit is exposed to grease, dust, or high humidity.

Battery level

Icon	Battery level
	High
	Medium
	Low
	Needs charging.

Panasonic Ni-MH battery performance (supplied batteries)

Operation	Operating time
In continuous use	15 hours max.
Not in use (standby)	170 hours max.

Note:

RIt is normal for batteries not to reach full capacity at the initial charge. Maximum battery performance is reached after a few complete cycles of charge/discharge (use).

RActual battery performance depends on usage and ambient environment.

REven after the batteries are fully charged, the handset can be left on the base unit or charger without any ill effect on the batteries.

RThe battery level may not be displayed correctly after you replace the batteries. In this case, place the handset on the base unit or charger and let it charge for at least 7 hours.

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Getting Started

Controls
Handset
		F
		G
	A
	B	H
	C
	D	I
	E	J
		K
Speaker
M	N (Talk)

Dial keypad

MZN (Speakerphone)

Microphone

Receiver

Display

MeN (Off/Power)

MR/ECON

R: Recall/Flash

ECO: Eco mode shortcut key

MN (Smart Function Key/Noise reduction key)

NR indicator Charge contacts

nControl type

Soft keys

The handset features 2 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display.

Navigator key

–MDN, MCN, MFN, or MEN: Scroll through various lists and items.

–MDN or MCN: Adjust the receiver or speaker volume while talking.

–MCN (: Caller list): View the caller list.

–MFN (W: Phonebook): View the phonebook entry.

–MEN (T: Redial): View the redial list.

Base unit

A B C D E

F G H

Charge contacts

Speaker

MN (Locator)

MN (Erase)

Message counter

MjN/MkN (Volume up/down)

MN/MN (Repeat/Skip)

MN (Play/Stop)

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Getting Started

Message indicator

MN (Answer on)

Display

Handset display items

Item Meaning

Range status: The more bars visible, the closer the handset is to the base unit.

Out of base unit range

Paging, intercom mode

ZSpeakerphone is on. (page 17)

The line is in use.

RWhen flashing slowly: The call is put on hold.

RWhen flashing rapidly: An incoming call is now being received.

Missed call*1 (page 34)

The base unit transmission power is set to “Low”. (page 16)

Noise reduction is set. (page 18)

The LCD and key backlight is off. (page 27)

R When displayed next to the battery icon: Answering system is on. (page 36)

RWhen displayed with a number:

New messages have been recorded. (page 38)

“Greeting Only” is selected as the caller’s recording time. In this case, the answering system answers calls with a greeting message and caller messages are not recorded. (page 42)

Item Meaning

Battery level

Alarm is on. (page 29)

Equalizer is set. (page 19)

Privacy mode is on. (page 27)

Ringer volume is off. (page 18)

Night mode is on. (page 30)

Blocked call*1 (page 30, 35)

New voice mail message received.*2 (page 43)

Line in Someone is using the line. use

IN USE Answering system is being used by another handset or the base unit.

*1 Caller ID subscribers only

*2 Voice mail subscribers only

Base unit display items

Item	Meaning
- -	“Greeting Only” is
	selected as the caller’s
	recording time. In this case,
	the answering system
	answers calls with a greeting
	message and caller
	messages are not recorded.
	(page 42)

Handset soft key icons

Icon Action

Returns to the previous screen or outside call.

Displays the menu.

OK Accepts the current selection.

Makes a call. (page 17)

Temporarily turns off the ringer for incoming calls. (page 18)

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Getting Started

Icon Action

Places a call on hold.

Opens the phonebook.

Allows you to edit phone numbers. (page 31)

Adds new entry. (page 23, 31)

Displays the character entry mode for phonebook search. (page 21)

Turns the key lock feature off. (page 19)

Stops alarm. (page 29)

Snooze button on the alarm. (page 29)

Selects entries or handsets. (page 15, 29)

nStops recording or playback.

Stores phone numbers. (page 17)

Erases the selected item.

Allows you to make an intercom call. (page 44)

CErases a number/character.

Puts the call on mute.

Handset main menu icons

The following icons are shown when you press MN (right soft key) in standby mode.

Icon Feature

Answer System

Time Settings

Intercom

Initial Setup

Caller List

Key Finder*1

Ringer Setup*2

*1 This icon is displayed when the key finder is registered.

*2 This menu icon is displayed when the key finder is not registered.

Turning the power on/off

Power on

Press MeN for about 1 second.

Power off

Press MeN for about 2 seconds.

Initial settings

n Direct command code:

Programmable settings can be accessed by pressing MN, #, and then the corresponding code on the dial keypad (page 24).

Example: Press MN#101. n Symbol meaning:

Example: MbN: “Off”

Press MCN or MDN to select the words in quotations.

Display language

1MN#110

2MbN: Select your desired language. a MOKN

3MeN

Date and time

Important:

RWhen you install the batteries for the first time, the handset may prompt you to set date and time. First press MOKN, then proceed to step 2.

1MN#101

2Enter the current date, month, and year. a MOKN

Example: 15 July, 2013

15 07 13

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Getting Started

3Enter the current hour and minute.

Example: 9:30

09 30

R You can select 24-hour or 12-hour clock format (“AM” or “PM”) by

pressing *.

4 MOKN a MeN

Note:

RThe date and time may be incorrect after a power failure. In this case, set the date and time again.

Smart Function Key (NR key)

The Smart Function Key (NR key) is located on the bottom of the handset and informs you with its flashing to allow you to activate the following features by simply pressing this key.

nWhen the NR indicator flashes rapidly, you can:

–Answer the call (outside call, intercom). (page 17, 44)

–Stop the alarm sound. (page 29)

–Stop paging. (page 44)

nWhen the NR indicator flashes slowly in standby mode, you can:

–Listen to new messages. (page 38)

–View the caller list when there are missed calls. (page 35)

To activate these features, their Smart Function Key must be “On”. (page 15)

Using the Smart Function Key (NR key)

When the NR indicator flashes rapidly/slowly, press MN.

RThe above features can be activated depending the situation.

RIf you answer a call using the Smart Function Key, the speakerphone is activated.

REven if the handset is placed on the base unit or charger, the feature can be activated. You can talk or listen to new messages without lifting up the handset. If

you want to perform further operations, lift up the handset.

RWhen the unit has new messages and missed calls, the unit can be operated to play the new messages first and then show the missed calls.

Note:

RWhile key lock is on (page 19), incoming calls can be answered, but the following features are disabled even when the NR indicator flashes slowly.

–Listen to new messages. (page 38)

–View the caller list when there are missed calls. (page 35)

Setting the Smart Function Key

The Smart Function Key for the following features must be “On”.

–“New Message” (Default: On)

–“Missed Call” (Default: Off)

The settings can be set for each handset.

1MN#278

2MbN: Select the desired setting and press

MN.

R “” is displayed next to the selected features.

R To cancel a selected feature, press MN again. “” disappears.

3 MOKN a MeN

Note:

RIf the NR indicator flashes when the handset is not placed on the base unit or charger, battery consumption is faster than usual.

One touch eco mode

The MR/ECON button on the handset enables you to activate the eco function with one touch.

By activating eco mode, your unit can reduce the base unit transmission power by up to 90 % in standby mode.

You can turn on/off one touch eco mode by just pressing MR/ECON. The default setting is

“Normal”.

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Getting Started

–When the one touch eco mode is on: “Low”

is temporarily displayed and is shown on the handset display instead of .

–When the one touch eco mode is off: “Normal” is temporarily displayed and goes off from the handset display.

Note:

RWhen there is another cordless phone nearby and it is in use, the base unit transmission power may not be reduced.

RActivating one touch eco mode reduces the range of the base unit in standby mode.

RIf you set the repeater mode to “On” (page 32):

–One touch eco mode is cancelled.

–“Eco Setup” is not shown in the display menu (page 27).

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Making/Answering Calls

Making calls

1Lift the handset and dial the phone number.

R To correct a digit, press MCN.

2Press MN.

3When you finish talking, press MeN or place the handset on the base unit or charger.

Using the speakerphone

1Dial the phone number and press MZN. R Speak alternately with the other party.

2 When you finish talking, press MeN.

Note:

RFor best performance, use the speakerphone in a quiet environment.

RTo switch back to the receiver, press MZN/

MN.

Adjusting the receiver or speaker volume

Press MDN or MCN repeatedly while talking.

Making a call using the redial list

The last 10 phone numbers dialled are stored in the redial list (each 24 digits max.).

1MEN (T)

2 MbN: Select the desired phone number.

3MN

Storing a number to the phonebook

1MEN (T)

2MbN: Select the desired phone number. a MN

3To store the name, continue from step 3, “Adding entries”, page 21.

Erasing a number in the redial list

1MEN (T)

2MbN: Select the desired phone number. a MN

3MbN: “Yes” a MOKN a MeN

Pause (for PBX/long distance service users)

A pause is sometimes required when making calls using a PBX or long distance service. When storing a calling card access number and/or PIN in the phonebook, a pause is also needed (page 22).

Example: If you need to dial the line access number “0” when making outside calls with a PBX:

10 a MDN (Pause)

2 Dial the phone number. a MN

Note:

RA 3 second pause is inserted each time MDN (Pause) is pressed.

Answering calls

When a call is being received, the NR indicator flashes rapidly.

1Lift the handset and press MN or MZN when the unit rings.

R You can also answer the call by pressing any dial key from 0 to 9,

*, or #. (Any key answer feature)

2When you finish talking, press MeN or place the handset on the base unit or charger.

Using the Smart Function Key

When the NR indicator flashes rapidly, press

MN.

RYou can answer the call even if the handset is placed on the base unit or charger

(page 15).

You can finish talking by pressing MeN without lifting up the handset.

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