Panasonic KX-TG6322, KXTG6311, KX-TG6312, KX-TG6313, KX-TG6324 User Manual

Operating Instructions

Expandable Digital Cordless Phone

Model No. KX-TG6311

with 2 Handsets

Model No. KX-TG6312

with 3 Handsets

Model No. KX-TG6313

Expandable Digital Cordless

Answering System

with 2 Handsets

Model No. KX-TG6322

with 3 Handsets

Model No. KX-TG6323

with 4 Handsets

Model No. KX-TG6324

Model shown is KX-TG6311.

This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by your service provider/telephone company.

Charge the batteries for about 7 hours before initial use.

Please read these operating instructions before using the unit and save them for future reference.

For assistance, visit our website:

http://www.panasonic.com/help for customers in the U.S.A. or Puerto Rico.

Table of Contents

Introduction

Product information . . . . . . . . . . . . . . . 3 Accessory information . . . . . . . . . . . . . 5 For your safety . . . . . . . . . . . . . . . . . . 7 Important safety instructions . . . . . . . . 8 For best performance . . . . . . . . . . . . . 8

Preparation

Controls . . . . . . . . . . . . . . . . . . . . . . . 10 Display. . . . . . . . . . . . . . . . . . . . . . . . 11 Connections . . . . . . . . . . . . . . . . . . . 12 Battery installation and replacement . 13 Battery charge. . . . . . . . . . . . . . . . . . 14 Symbols used in these operating instructions . . . . . . . . . . . . . . . . . . . . 15 Setting up the unit before use . . . . . . 15

Making/Answering Calls

Making calls. . . . . . . . . . . . . . . . . . . . 17 Answering calls . . . . . . . . . . . . . . . . . 17 Useful features during a call . . . . . . . 18

Shared Phonebook

Shared phonebook . . . . . . . . . . . . . . 20

Programming

Programmable settings . . . . . . . . . . . 22 Special instructions for programmable settings . . . . . . . . . . . . . . . . . . . . . . . 27 Registering a unit . . . . . . . . . . . . . . . 28

Caller ID Service

Using Caller ID service . . . . . . . . . . . 29 Caller list . . . . . . . . . . . . . . . . . . . . . . 29

Answering System

Answering system . . . . . . . . . . . . . . . 32 Turning the answering system on/off. 32 Greeting message . . . . . . . . . . . . . . . 32 Listening to messages using the base unit . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Listening to messages using the handset . . . . . . . . . . . . . . . . . . . . . . . 34 Remote operation . . . . . . . . . . . . . . . 35 Answering system settings . . . . . . . . 36

Voice Mail Service

Voice mail service . . . . . . . . . . . . . . . 38

Intercom/Locator

Intercom . . . . . . . . . . . . . . . . . . . . . . 40 Transferring calls, conference calls . 40 Handset locator . . . . . . . . . . . . . . . . 41

Useful Information

Wall mounting. . . . . . . . . . . . . . . . . . 42 Error messages . . . . . . . . . . . . . . . . 44 Troubleshooting . . . . . . . . . . . . . . . . 45 FCC and other information . . . . . . . . 50 Specifications . . . . . . . . . . . . . . . . . . 53 Customer services . . . . . . . . . . . . . . 54 Warranty . . . . . . . . . . . . . . . . . . . . . . 55

Index

Index. . . . . . . . . . . . . . . . . . . . . . . . . 57

2

Introduction

Product information

Thank you for purchasing a Panasonic digital cordless phone.

Notable differences between the models

KX-TG6311 series

				L Model shown is
				KX-TG6313.
	Model No.	Base unit	Handset
		Part No.	Part No.	Quantity
	KX-TG6311	KX-TG6311	KX-TGA630	1
	KX-TG6312	KX-TG6311	KX-TGA630	2
	KX-TG6313	KX-TG6311	KX-TGA630	3

KX-TG6321 series

				L Model shown is
				KX-TG6324.
	Model No.	Base unit	Handset
		Part No.	Part No.	Quantity
	KX-TG6322	KX-TG6321	KX-TGA630	2
	KX-TG6323	KX-TG6321	KX-TGA630	3
	KX-TG6324	KX-TG6321	KX-TGA630	4

For assistance, please visit http://www.panasonic.com/help

3

Introduction

Feature differences

	Model No.	Answering system	Intercom
			| N*1	N N*2
	KX-TG6311	–	–	r*3
	KX-TG6312	–	–	r
	KX-TG6313	–	–	r
	KX-TG6322	r	r	r
	KX-TG6323	r	r	r
	KX-TG6324	r	r	r

*1 Intercom calls can be made between the handset and base unit. *2 Intercom calls can be made between the handsets.

*3 Intercom calls can be made between the handsets by purchasing and registering one or more optional handsets (page 6).

4	For assistance, please visit http://www.panasonic.com/help

Introduction

Accessory information

Supplied accessories

			Quantity
	No.	Accessory item/	KX-TG KX-TG KX-TG			KX-TG
			6311	6312/	6313/	6324
		Order number
				KX-TG	KX-TG
				6322	6323
	1	AC adaptor for base unit/	1	1	1	1
		PQLV207T
	2	Telephone line cord/	1	1	1	1
		PQJA10075Z
	3	Wall mounting adaptor/	1	1	1	1
		PNKL1001Z2
	4	Rechargeable batteries*1	2	4	6	8
	5	Handset cover*2/	1	2	3	4
		PNYNTGA931SR
	6	Charger/	–	1	2	3
		PNLC1001YS
	7	AC adaptor for charger/	–	1	2	3
		PQLV209T
	*1 See page 6 for replacement battery information.
	*2 The handset cover comes attached to the handset.
	1	2	3	4	5
	6	7

For assistance, please visit http://www.panasonic.com/help

5

Introduction

Additional/replacement accessories

Please contact your nearest Panasonic dealer for sales information.

No.	Accessory item	Order number
1	T-adaptor	KX-J66
2	Battery back-up power supply	KX-TCA230
1	2

Replacement battery information:

L Replace batteries only with a nickel metal hydride (Ni-MH) type of battery. This model requires 2 AAA (R03) batteries for every handset. For best performance, we recommend using Panasonic rechargeable batteries (Order No. HHR-4DPA). To order, please call 1-800-332-5368 or visit http://www.panasonic.com/batterystore

Expanding your phone system

You can expand your phone system by registering optional handsets (max. 6) to a single base unit.

Optional handset feature overview

The features of the following handsets depend on the base unit to which the handset is registered.

Feature	Model No.
	KX-TGA630	KX-TGA930	KX-TGA935
Headset jack	–	r	r
Belt clip	–	r	r
Drop and splash resistance	–	–	r

Sales and support information

L To order additional/replacement accessories, call 1-800-332-5368.

L TTY users (hearing or speech impaired users) can call 1-866-605-1277.

6	For assistance, please visit http://www.panasonic.com/help

Introduction

For your safety

To prevent severe injury and loss of life/property, read this section carefully before using the product to ensure proper and safe operation of your product.

WARNING

Power connection

LUse only the power source marked on the product.

L Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock.

L Completely insert the AC adaptor/power plug into the power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire.

L Regularly remove any dust, etc. from the AC adaptor/power plug by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire.

LUnplug the product from power outlets if it emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact the Panasonic Call Center at 1-800-211- PANA (1-800-211-7262).

L Never touch the plug with wet hands. Danger of electric shock exists.

Installation

L To prevent the risk of fire or electrical shock, do not expose the product to rain or any type of moisture.

L Do not place or use this product near automatically controlled devices such

as automatic doors and fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident.

Operating safeguards

LUnplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners.

L Do not disassemble the product. L Do not spill liquids (detergents,

cleansers, etc.) onto the telephone line cord plug, or allow it to become wet at all. This may cause a fire. If the telephone line cord plug becomes wet, immediately pull it from the telephone wall jack, and do not use.

Medical

L Consult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. (The product operates in the frequency range of 1.92 GHz to 1.93 GHz, and the RF transmission power is 115 mW (max.).)

L Do not use the product in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.

CAUTION

Installation and relocation

L Never install telephone wiring during an electrical storm.

L Never install telephone line jacks in wet locations unless the jack is specifically designed for wet locations.

For assistance, please visit http://www.panasonic.com/help

7

Introduction

L Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

L Use caution when installing or modifying telephone lines.

L The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible.

L This product is unable to make calls when:

–the handset batteries need recharging or have failed.

–there is a power failure.

Battery

L We recommend using the batteries noted on page 6. USE ONLY rechargeable Ni-MH batteries AAA (R03) size.

L Do not mix old and new batteries.

L Do not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed.

L Exercise care when handling the batteries. Do not allow conductive materials such as rings, bracelets or keys to touch the batteries, otherwise a short circuit may cause the batteries and/or the conductive material to overheat and cause burns.

L Charge the batteries provided with or identified for use with this product only, in accordance with the instructions and limitations specified in this manual.

L Only use a compatible base unit (or charger) to charge the batteries. Do not tamper with the base unit (or charger). Failure to follow these instructions may cause the batteries to swell or explode.

Important safety instructions

When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

1.Do not use this product near water for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.

2.Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

3.Do not use the telephone to report a gas leak in the vicinity of the leak.

4.Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.

SAVE THESE INSTRUCTIONS

For best performance

Base unit location/avoiding noise

The base unit and other compatible Panasonic units use radio waves to communicate with each other.

LFor maximum coverage and noisefree communications, place your base unit:

–at a convenient, high, and central location with no obstructions between the handset and base unit in an indoor environment.

–away from electronic appliances such as TVs, radios, personal

8	For assistance, please visit http://www.panasonic.com/help

Introduction

computers, wireless devices or other phones.

–avoid facing radio frequency transmitters, such as external antennas of mobile phone cell stations (avoid putting the base unit on a bay window or near a window).

L Coverage and voice quality depends on the local environmental conditions.

LIf the reception for a base unit location is not satisfactory, move the base unit to another location for better reception.

Environment

LKeep the product away from electrical noise generating devices, such as fluorescent lamps and motors.

L The product should be kept free from excessive smoke, dust, high temperature, and vibration.

LThe product should not be exposed to direct sunlight.

L Do not place heavy objects on the power cord or top of the product.

L When you leave the product unused for a long period of time, unplug the product from the power outlet.

LThe product should be kept away from heat sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 5 °C (41 °F) or greater than 40 °C (104 °F). Damp basements should also be avoided.

LThe maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc.

L Operating the product near electrical appliances may cause interference. Move away from the electrical appliances.

Routine care

L Wipe the outer surface of the product with a soft moist cloth.

L Do not use benzine, thinner, or any abrasive powder.

Notice for product disposal, transfer, or return

L This product can store your private/confidential information. To protect your privacy/confidentiality, we recommend that you erase the information such as phonebook or caller list entries from the memory before you dispose of, transfer, or return the product.

For assistance, please visit http://www.panasonic.com/help

9

Preparation

Controls

Base unit

■ KX-TG6311/KX-TG6312/KX-TG6313

A B

ACharge contacts

B{LOCATOR}

■ KX-TG6322/KX-TG6323/KX-TG6324

A B C D E F

G H I J K

ACharge contacts

BSpeaker

C{■} (STOP)

D{ERASE}

E{GREETING REC} (Recording)

F{GREETING CHECK}

G{^} (VOL.: Volume up) {V} (VOL.: Volume down) {7} (Repeat)

{8} (Skip)

HMIC (Microphone)

I{6} (Play)

Message indicator

J{LOCATOR} {INTERCOM}

K{ANSWER ON}

ANSWER ON indicator

10	For assistance, please visit http://www.panasonic.com/help

Preparation

Handset

H

I

		J
	B	C
A
	C	K
	D
		L
	E
		M

F

GN

O

P

ASpeaker

B{MENU}

CSoft keys

D{C} (TALK)

E{s} (SP-PHONE: Speakerphone)

FDial keypad ({*}: TONE)

G{FLASH} {CALL WAIT}

HCharge indicator Ringer indicator Message indicator

IReceiver

JDisplay

K{OFF}

LNavigator key ({^}/{V}/{<}/{>}) ? (Volume: {^}/{V})

M{PAUSE} {REDIAL}

N{HOLD} {INTERCOM}

OMicrophone

PCharge contacts

Using the navigator key

The handset navigator key can be used to navigate through menus and to select items shown on the display by pressing

{^}, {V}, {<}, or {>}.

To adjust the receiver or speaker volume, press {^} to increase the volume, or press {V} to decrease the volume repeatedly while talking.

Volume up

{^}

{<} {>}

{V}

Volume down

Soft keys

The handset features 2 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display.

View	Phone
KCID	book L

Display

Handset display items

Item	Meaning
5	Battery level
[1]	Handset number
Line in	Someone is using the
use	line.

For assistance, please visit http://www.panasonic.com/help

11

Preparation

Connections

Connect the AC adaptor cord (A) by pressing the plug firmly (B). Connect the telephone line cord until it clicks into the base unit and telephone line jack (C).

Base unit

L Use only the supplied Panasonic AC adaptor PQLV207.

L Use only the supplied telephone line cord. Using another telephone line cord may not allow the unit to work properly.

To single-line	C
telephone jack	A
(RJ11C)

(120 V AC,	B
60 Hz)
	Hook

Charger

Available for:

KX-TG6312/KX-TG6313/ KX-TG6322/KX-TG6323/KX-TG6324

L Use only the supplied Panasonic AC adaptor PQLV209.

		B
	A	Hooks
		(120 V AC, 60 Hz)

Note:

L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.)

L The AC adaptor should be connected to a vertically oriented or floormounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.

During a power failure

The unit will not work during a power failure. We recommend connecting a corded-type telephone (without AC adaptor) to the same telephone line or to the same telephone line jack using a Panasonic T-adaptor (page 6). Emergency power can be supplied to the unit by connecting a Panasonic battery back-up power supply noted on page 6.

If you subscribe to a DSL/ADSL service

Please attach a DSL/ADSL filter (contact your DSL/ADSL provider) to the telephone line between the base unit and the telephone line jack in the event of the following:

–noise is heard during conversations.

–Caller ID features do not function properly.

To single-line telephone jack (RJ11C)

DSL/ADSL filter

12	For assistance, please visit http://www.panasonic.com/help

Preparation

Battery installation and replacement

Important:

L Use the supplied rechargeable batteries (Part No. HHR-65AAABU).

L When installing the batteries:

–Wipe the battery ends (S, T) with a dry cloth.

–Avoid touching the battery ends (S, T) or the unit contacts.

–Ensure correct polarites (S, T). L When replacing the batteries:

–USE ONLY rechargeable Ni-MH batteries AAA (R03) size.

–Do NOT use Alkaline/Manganese/Ni-Cd batteries.

–We recommend using the Panasonic rechargeable batteries noted on page 6, 8.

1Press the notch on the handset cover firmly, and slide it in the direction of the arrow.

2Insert the batteries negative (T) end first. Close the handset cover.

Rechargeable Ni-MH ONLY

Note:

LWhen replacing batteries, remove the old batteries.

Attention:

A nickel metal hydride battery that is recyclable powers the product you have purchased.

Please call 1-800-8-BATTERY (1-800- 822-8837) for information on how to recycle this battery.

For assistance, please visit http://www.panasonic.com/help

13

Preparation

Battery charge

Place the handset on the base unit or charger for about 7 hours before initial use.

LWhile charging, “Charging” is displayed and the charge indicator on the handset lights up. When the batteries are fully charged, “Charge completed” is displayed.

Base unit:

Charger*1:

*1 KX-TG6312/KX-TG6313/ KX-TG6322/KX-TG6323/ KX-TG6324

Note:

L It is normal for the handset to feel warm during charging.

L If you want to use the handset immediately, charge the batteries for at least 15 minutes.

L Clean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month. Clean more often if the unit is exposed to grease, dust, or high humidity.

Battery level

Battery icon

Battery level

5High

6Medium

7Low

L When flashing: Needs to be charged.

8Empty

Note:

LKX-TG6311/KX-TG6312/KX-TG6313

The batteries need to be charged if the handset beeps while you are engaged in a call.

LKX-TG6322/KX-TG6323/KX-TG6324

The batteries need to be charged if the handset beeps while you are engaged in a call or operating the answering system remotely.

Panasonic Ni-MH battery performance (supplied batteries)

Operation	Operating time
In continuous	5 hours max.
use
Not in use	11 days max.
(standby)
While using the	3 hours max.
clarity booster
feature (page
19)

Note:

L Actual battery performance depends on a combination of how often the handset is in use and how often it is not in use (standby).

L Even after the handset is fully charged, the handset can be left on the base unit or charger without any ill effect on the batteries.

14	For assistance, please visit http://www.panasonic.com/help

Preparation

L The battery level may not be displayed correctly after you replace the batteries. In this case, place the handset on the base unit or charger and let it charge for at least 7 hours.

Symbols used in these operating instructions

Symbol	Meaning
{ }	The words in the
	brackets indicate
	button names/soft key
	names on the handset
	and base unit.
	Example:
	Unit keys: {C}, {OFF}
	Soft keys: {View CID},
	{Phonebook}
i	Proceed to the next
	operation.
“ ”	The words in
	quotations indicate the
	menu on the display.
	Example: “Alarm”
{V}/{^}:	Press {V} or {^} to
“ ”	select the words in
	quotations.
	Example:
	{V}/{^}: “Off”

Setting up the unit before use

Display language

You can select either “English” or “Español” as the display language. The default setting is “English”.

1{MENU} i{#}{1}{1}{0}

2{V}/{^}: Select the desired setting.

3Press the right soft key to save. i

{OFF}

Voice guidance language

Available for:

KX-TG6322/KX-TG6323/KX-TG6324

You can select either “English” or “Español” as the voice guidance language of the answering system. The default setting is “English”.

1{MENU} i{#}{1}{1}{2}

2{V}/{^}: Select the desired setting.

3{Save} i{OFF}

For assistance, please visit http://www.panasonic.com/help

15

Preparation

Dialing mode

If you cannot make calls, change this setting according to your telephone line service. The default setting is “Tone”. “Tone”: For tone dial service. “Pulse”: For rotary/pulse dial service.

1{MENU} i{#}{1}{2}{0}

2{V}/{^}: Select the desired setting.

3{Save} i{OFF}

Date and time

1{MENU} i{#}{1}{0}{1}

2Enter the current month, date, and year by selecting 2 digits for each. Example: July 15, 2008

{0}{7} {1}{5} {0}{8}

3Enter the current hour and minute (12-hour clock format) by selecting 2 digits for each.

Example: 9:30

{0}{9} {3}{0}

4{AM/PM}: Select “AM” or “PM”.

5{Save} i{OFF}

Note:

L When English is selected as the display language, 12-hour clock format is used. When Spanish is selected, 24-hour clock format is used.

LTo correct a digit, press {^}, {V}, {<}, or {>} to move the cursor to the digit, then make the correction.

L The date and time may be incorrect after a power failure. In this case, set the date and time again.

16	For assistance, please visit http://www.panasonic.com/help

Making/Answering Calls

Making calls

1Lift the handset and dial the phone number.

L To correct a digit, press {Clear}.

2Press {C} or {Call}.

3When you finish talking, press {OFF} or place the handset on the base unit or charger.

Using the speakerphone

1Dial the phone number, and press

{s}.

L Speak alternately with the other party.

2When you finish talking, press

{OFF}.

Note:

L For best performance, use the speakerphone in a quiet environment.

L To switch back to the receiver, press

{C}.

Adjusting the receiver or speaker volume

Press {^} or {V} repeatedly while talking.

Making a call using the redial list

The last 5 phone numbers dialed are stored in the redial list (each 48 digits max.).

1{REDIAL}

2{V}/{^}: Select the desired phone number.

3{C}

Erasing a number in the redial list

1{REDIAL}

2{V}/{^}: Select the desired phone number.

3 {Erase} i{Yes} i{OFF}

Pause (for PBX/long distance service users)

A pause is sometimes required when making calls using a PBX or long distance service. When storing a calling card access number and/or PIN in the phonebook, a pause is also needed (page 21).

Example: If you need to dial the line access number “9” when making outside calls with a PBX:

1{9} i{PAUSE}

2Dial the phone number. i{C}

Note:

L A 3.5 second pause is inserted each time {PAUSE} is pressed. Repeat as needed to create longer pauses.

Answering calls

When a call is being received, the ringer indicator flashes rapidly.

1Lift the handset and press {C} or {s} when the unit rings.

L You can also answer the call by pressing any dial key from {0} to

{9}, {*}, or {#}. (Any key answer feature)

2When you finish talking, press {OFF} or place the handset on the base unit or charger.

Auto talk

You can answer calls simply by lifting the handset off the base unit or charger. You do not need to press {C}. To turn this feature on, see page 24.

For assistance, please visit http://www.panasonic.com/help

17

Making/Answering Calls

Adjusting the handset ringer volume

Press {^} or {V} repeatedly to select the desired volume while the handset is ringing for an incoming call.

Note:

L You can also program the handset ringer volume beforehand (page 24).

Temporary handset ringer off

While the handset is ringing for a call, you can turn the ringer off temporarily by pressing {OFF}.

Adjusting the base unit ringer volume

Available for:

KX-TG6322/KX-TG6323/KX-TG6324

Press {^} or {V} repeatedly to select the desired volume.

L To turn the ringer off, press and hold {V} until the unit beeps 2 times.

Useful features during a call

Hold

This feature allows you to put an outside call on hold.

1Press {HOLD} 2 times during an outside call.

2To release hold, press {C}.

L Another handset user can take the call by pressing {C}.

Note:

L If a call is kept on hold for more than 9 minutes, an alarm tone starts to sound and the ringer indicator flashes rapidly. After 1 additional minute on hold, the call is disconnected.

L If another phone is connected to the same line (page 12), you can also take the call by lifting its handset.

Mute

While mute is turned on, you can hear the other party, but the other party cannot hear you.

1Press {Mute} during an outside call. L {Mute} flashes.

2To return to the conversation, press {Mute} again.

Note:

L{Mute} is a soft key visible on the handset display during a call.

Flash

{FLASH} allows you to use the special features of your host PBX such as transferring an extension call, or accessing optional telephone services.

Note:

L To change the flash time, see page 25.

For call waiting or Call Waiting Caller ID service users

To use call waiting, you must first subscribe to the call waiting service of your service provider/telephone company.

This feature allows you to receive calls while you are already talking on the phone. If you receive a call while on the phone, you will hear a call waiting tone.

If you subscribe to both Caller ID and Call Waiting with Caller ID services, the 2nd caller’s information is displayed after you hear the call waiting tone on the handset.

1Press {CALL WAIT} to answer the 2nd call.

18	For assistance, please visit http://www.panasonic.com/help