Xerox DocuMate 6440 Manual

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Xerox

DocuMate

6440

Scanner

Scanner User Guide for Microsoft

Windows.

05-0931-200

November 2018

registered trademarks of Xerox Corporation in the United States and/or other countries and are

used under license from Xerox Corporation. Visioneer is a trademark licensee of Xerox®. BR25567

logo are registered trademarks of Visioneer, Inc.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as

allowed under the copyright laws. Copyright protection claimed includes all forms of matters of

copyrightable materials and information now allowed by statutory or judicial law or hereinafter

granted, including without limitation, material generated from the software programs which are

displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

Document Version: 05-0931-200 (November 2018)

ISIS® is a registered trademark of EMC

® Corporation in the United States and/or other

countries.

Adobe®, Adobe® Acrobat®, Adobe® Reader®, and the Adobe® PDF logo are registered

trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Post-It® is a registered trademark of 3M in the United States and/or other countries.

Microsoft is a U.S. registered trademark of Microsoft Corporation. Windows™ is a trademark and

SharePoint® is a registered trademark of Microsoft Corporation. ZyINDEX is a registered

International, Inc.

Kensington® is a registered trademark of ACCO Brands Corporation.

ZyINDEX is a registered trademark of ZyLAB International, Inc. ZyINDEX toolkit portions,

All other products mentioned herein may be trademarks of their respective companies and are

hereby acknowledged.

Changes are periodically made to this document. Changes, technical inaccuracies, and

typographic errors will be corrected in subsequent editions. Information is subject to change

without notice and does not represent a commitment on the part of Visioneer.

The software described is furnished under a licensing agreement. The software may be used or

copied only in accordance with the terms of such an agreement. It is against the law to copy the

software on any medium except as specifically allowed in the licensing agreement. No part of this

document may be reproduced or transmitted in any form or by any means, electronic or

mechanical, including photocopying, recording, or information storage and retrieval systems, or

translated to another language, for any purpose other than the licensee's personal use and as

specifically allowed in the licensing agreement, without the express written permission of

Visioneer.

Restricted Rights Legend

Use, duplication, or disclosure is subject to restrictions as set forth in contract subdivision (c)(1)(ii)

of the Rights in Technical Data and Computer Software Clause 52.227-FAR14. Material scanned

by this product may be protected by governmental laws and other regulations, such as copyright

laws. The customer is solely responsible for complying with all such laws and regulations.

User Guide iv

1-Safety ....................................................................................................................... 1-1

Safety Introduction ........................................................................................................................... 1-1

Operational Safety Information..................................................................................................1-1

Electrical Information.......................................................................................................................1-2

Warning - Electrical Safety Information......................................................................1-2

Electrical Supply......................................................................................................................1-2

Disconnect Device .................................................................................................................1-3

Emergency Power Off.......................................................................................................................1-3

Maintenance Information..............................................................................................................1-3

Product Safety Certification ..........................................................................................................1-3

Environmental Health and Safety Contacts........................................................................... 1-4

2-Welcome................................................................................................................. 2-1

What’s in the Box................................................................................................................................2-1

System Requirements.......................................................................................................................2-1

Documentation ...................................................................................................................................2-2

The Xerox® DocuMate® 6440 Scanner Features ..............................................................2-2

3-Scanner Setup....................................................................................................... 3-1

Connect the Power Cord..................................................................................................................3-2

Moving or Repacking the Scanner .............................................................................................. 3-3

Safety Lock ............................................................................................................................................3-4

4-Installation............................................................................................................. 4-1

Install the Software and Connect the Scanner.....................................................................4-2

Installing the Scanner Driver.............................................................................................4-5

Connect the USB Cable and Turn on the Power.......................................................4-6

Installing Visioneer OneTouch.........................................................................................4-8

Installing Additional Applications...............................................................................................4-9

View the User Guides.....................................................................................................................4-10

Register Your Scanner....................................................................................................................4-11

5-Loading Documents to Scan.......................................................................... 5-1

Supported Document Types..........................................................................................................5-1

Documents to Avoid Scanning.....................................................................................................5-2

Unsupported Document Types....................................................................................................5-2

Scanning from the Automatic Document Feeder (ADF) ..................................................5-3

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User Guide

Scanning Regular Documents ..........................................................................................5-3

Scanning Dot Matrix Printer Paper................................................................................. 5-4

Scanning Interfaces ..........................................................................................................................5-6

6-Maintenance......................................................................................................... 6-1

Safety Precautions .............................................................................................................................6-1

Hardware Properties..........................................................................................................................6-1

Device Settings........................................................................................................................6-2

Driver Settings .........................................................................................................................6-3

Checking Your Scanner Version .......................................................................................6-3

Adjusting the Paper Guides............................................................................................................6-3

Clearing Paper Jams..........................................................................................................................6-5

Cleaning the Scanner........................................................................................................................6-5

Cleaning Inside the Automatic Document Feeder .................................................6-5

Replacing the Reverse (Separation) Roller ..............................................................................6-7

Replacing the ADF (Feed) Roller ..................................................................................................6-9

Troubleshooting...............................................................................................................................6-13

Error Light Troubleshooting Codes.............................................................................. 6-15

Uninstalling Your Scanner ........................................................................................................... 6-16

Xerox® DocuMate® 6440 Specifications ........................................................................... 6-17

Xerox® DocuMate® 6440 Parts List......................................................................................6-19

7-Appendix A: Regulatory Information......................................................... 7-1

Basic Regulations................................................................................................................................7-1

United States (FCC Regulations).....................................................................................7-1

European Union......................................................................................................................7-1

Turkey (RoHS Regulation) ..................................................................................................7-2

Copy Regulations................................................................................................................................7-2

United States ...........................................................................................................................7-2

Canada ....................................................................................................................................... 7-3

Other Countries.......................................................................................................................7-4

8-Appendix B: Compliance Information....................................................... 8-1

Product Recycling & Disposal........................................................................................................8-1

USA & Canada.........................................................................................................................8-1

European Union......................................................................................................................8-1

ENERGY STAR for the USA..............................................................................................................8-1

User Guide 1-1

1. Safety

Safety Introduction

Notices and Safety

Please read the following instructions carefully before operating the machine and refer to them as

needed to ensure the continued safe operation of your machine.

Your Xe r ox

product and supplies have been designed and tested to meet strict safety

requirements. These include safety agency evaluation and certification, and compliance with

electromagnetic regulations and established environmental standards.

WARNING:

The safety and environment testing and performance of this product have been verified using

Xerox

materials only. Unauthorized alterations, which may include the addition of new

functions or connection of external devices, may impact the product certification. Please

contact your Xerox representative for more information.

Operational Safety Information

Your Xe r ox

equipment and supplies have been designed and tested to meet strict safety

requirements. These include safety agency examination, approval, and compliance with

established environmental standards.

To ensure the continued safe operation of your Xerox

equipment, follow these safety guidelines

at all times:

Do these:

• Always follow all warnings and instructions that are marked on or supplied with the

equipment.

• Always use materials specifically designated for this product, the use of other materials may

result in poor performance and create a hazardous situation. Do not use aerosol cleaners,

they may be explosive and flammable under certain conditions.

• Always exercise care when moving or relocating equipment.

• Always locate the machine on a solid support surface that has adequate strength to support

the weight of the machine.

• Always locate the machine in an area that has adequate ventilation and room for servicing.

• Always unplug this equipment from the electrical outlet before cleaning.

Note: You r Xe r ox

machine is equipped with an energy saving device to conserve power when the

machine is not in use. The machine may be left on continuously.

Do not do these:

• Never use a ground adapter plug to connect the equipment to a power outlet that lacks a

ground connection terminal.

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• Never attempt any maintenance function that is not specifically described in this

documentation.

• Never remove covers or guards that are fastened with screws. There are no operator

serviceable areas within these covers.

• Never locate the machine near a radiator or any other heat source.

• Never override or “cheat” any of the electrical or mechanical interlock devices.

• Never place this equipment where people might step on or trip on the power cord.

Caution: This device is not intended for use in the direct field of view at visual display

workplaces

To avoid incommoding reflections at visual display workplaces this device must not be placed in

the direct field of view.

Electrical Information

Warning - Electrical Safety Information

1. The power receptacle for the machine must meet the requirements stated on the data plate

on the rear of the machine. If you are not sure that your electrical supply meets the

requirements, please consult your local power company or an electrician for advice.

2. The socket outlet shall be installed near the equipment and shall be easily accessible.

3. Use the power cable that is supplied with your machine. Do not use an extension cord or

remove or modify the power cord plug.

4. Plug the power cable directly into a correctly grounded electrical outlet. If you are not sure

whether or not an outlet is correctly grounded, consult an electrician.

5. Do not use an adapter to connect any Xerox

equipment to an electrical outlet that lacks a

ground connection terminal.

6. Do not place this equipment where people might step or trip on the power cable.

7. Do not place objects on the power cable.

8. Do not override or disable electrical or mechanical interlock devices.

9. Do not push objects into slots or openings on the machine. Electrical shock or fire may result.

Electrical Supply

• This product shall be operated from the type of electrical supply indicted on the product’s

data plate label. If you are not sure that your electrical supply meets the requirements, please

consult your local power company for advice.

• Always connect equipment to a correctly grounded power outlet. If in doubt, have the outlet

checked by a qualified electrician.

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WARNING: This equipment must be connected to a protective earth circuit

This equipment is supplied with a plug that has a protective earth pin. This plug will only fit into

an earthed electrical outlet. This is a safety feature. If you are unable to insert the plug into the

outlet, contact your electrician to replace the outlet.

Disconnect Device

The power cable is the disconnect device for this equipment. It is attached to the side of the

machine as a plug-in device. To remove all electrical power from the equipment, disconnect the

power cable(s) from the electrical outlet.

Emergency Power Off

If any of the following conditions occur, turn off the machine immediately and disconnect the

power cable(s) from the electrical outlet(s).

• The equipment emits unusual odors or makes unusual noises.

• The power cable is damaged or frayed.

• A wall panel circuit breaker, fuse, or other safety device has been tripped.

• Liquid is spilled into the machine.

• The machine is exposed to water.

• Any part of the machine is damaged.

Maintenance Information

1. Any operator product maintenance procedures will be described in the user documentation

supplied with the product.

2. Do not carry out any maintenance on this product which is not described in the customer

documentation.

3. Do not use aerosol cleaners. The use of cleaners that are not approved may cause poor

performance of the equipment, and could cause a dangerous condition.

4. Use supplies and cleaning materials only as directed in this manual.

5. Do not remove covers or guards that are fastened with screws. There are no parts behind

these covers that you can maintain or service.

6. Do not perform any maintenance procedures unless you have been trained to do them by an

authorized local dealer or unless a procedure is specifically described in the user manuals.

Product Safety Certification

This product is certified by the following Agency using the Safety standards listed:

Standard

UL60950-1 (USA)

CSA 22.2 No. 60950-1 (Canada)

IEC 60950-1

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Environmental Health and Safety Contacts

Contact Information

For more information on Environment, Health, and Safety in relation to this Xerox

product and

supplies, please contact the following customer help lines:

North America & Europe (Phone): 1-800-ASK-XEROX

North America & Europe (Fax): 1-585-422-8217

User Guide 2-1

2. Welcome

Your ne w Xe r ox

scanner can quickly scan stacks of single-sided or double-sided pages and place

their electronic images on your computer.

What’s in the Box

Before proceeding, check the contents of the box. If items are missing or damaged, contact the

dealer where you purchased the scanner.

System Requirements

• Intel Pentium 4 or equivalent processor

• DVD-ROM drive capable of reading Dual Layer DVDs

• Universal Serial Bus (USB) port

•Microsoft

Windows

operating system:

– 32-bit or 64-bit Windows 7 (Service Pack 1)

– 32-bit or 64-bit Windows 8 / 8.1

– 32-bit or 64-bit Windows 10

Xerox® DocuMate® 6440 Quick Install Guide Installation Disc

USB Cable Power Supply Power Cord

Tec hn ic al Su pp or t Ca r d

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2-2 User Guide

• 2 gigabyte (GB) internal memory (RAM)

• Minimum available hard disk space:

– 350 MB for the scanner driver

– 750 MB for Visioneer OneTouch

– 1 to 2 GB for each additional application

• Monitor (recommended settings):

– Color quality of 16-bit or 32-bit

– Resolution set to at least 800 x 600 pixels

Refer to your Windows documentation for instructions on setting the color quality and

resolution for the monitor.

Documentation

The following printed documentation is provided in the box:

• Installation guide—abbreviated scanner setup and installation instructions.

• Technical support card—contact information for technical support and customer service,

and a brief overview of our standard product warranty.

The following soft-copy documentation is available on the installation disc:

• Scanner user guide—instructions for scanner setup, installation, operation, maintenance,

safety, and warranty

• OneTouch scanning guide—instructions for configuring and scanning using OneTouch

• TWAIN scanning guide—instructions for accessing and scanning using the TWAIN interface

The Xerox® DocuMate® 6440 Scanner Features

1. Input Tray—Holds the documents in the Automatic Document Feeder for scanning.

– Extension—Pull out to support various document lengths.

– Paper Guide Switch—Push up to allow the paper guides to adjust wider for dot matrix

printer paper.

– Paper Guides—Slide to adjust to document width.

2. Automatic Document Feeder—Feeds documents through the scanner during scanning.

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– ADF Cover Release—Press to open the Automatic Document Feeder.

3. Control Panel—OneTouch scanning controls.

– LED Number—The selected OneTouch function for the Simplex and Duplex buttons.

– Function Buttons—Select the scan setting for the OneTouch buttons. Press the up or

down arrow to cycle through the settings.

– Simplex Button—Press to scan single-sided documents.

– The instructions in this section apply to the Xerox DocuMate 6440 scanners with part

number 85-0339-###. See “Checking Your Scanner Version” on page 6-3.

After a double feed is detected and scanning has been paused, press the button for

less than 1.5 seconds to ignore the error and continue scanning. Press the button for

over 1.5 seconds to stop scanning and cancel the job.

– Duplex Button—Press to scan double-sided documents.

– The instructions in this section apply to the Xerox DocuMate 6440 scanners with part

number 85-0339-###. See “Checking Your Scanner Version” on page 6-3.

After a double feed is detected and scanning has been paused, press the button for

less than 1.5 seconds to ignore the error and continue scanning. Press the button for

over 1.5 seconds to stop scanning and cancel the job.

– Status Light / Power Button—Turns the scanner’s power on/off and indicates the

scanner’s status.

4. Output Tray—Holds documents after being scanned.

– Paper Stop (Short Documents)—Flip up to keep short items stacked neatly in the output

tray after scanning. Slide to adjust to the length of the scanned documents.

– Extension—Flip out to support various document lengths.

– Paper Stop (Regular Documents)—Flip up to keep regular documents stacked neatly in

the output tray after scanning.

5. Connections—Scanner connection ports.

– Safety Lock Slot—Connect a Kensington® style safety lock.

– Universal Serial Bus (USB) Port—Connect the scanner to the computer via the USB 2.0

cable.

– Power Jack—Connect the power cord to the scanner.

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User Guide 3-1

3. Scanner Setup

1. Remove the scanner from its protective foam and plastic bag.

2. Remove any shipping tape from the scanner as indicated in the following illustration(s).

The above illustrations are for example purposes only. Your scanner’s packaging may vary slightly.

3. Lift the input tray up from the scanner. Pull the output tray down from the scanner body.

Remove any shipping tape from the input and output trays.

The above illustrations are for example purposes only. Your scanner’s packaging may vary slightly.

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6440 Scanner Setup

3-2 User Guide

4. Open the automatic document feeder cover and remove any tape or protective foam from

inside the feeder. Close the feeder cover when you are finished.

The above illustrations are for example purposes only. Your scanner’s packaging may vary slightly.

5. Slide the release switch in the output tray if you want it to lay flat on the desk.

Connect the Power Cord

Note: Only use the power supply (DA-48M24 made by APD) included with your scanner.

Connecting any other type of power supply may damage your scanner, and will void its warranty.

1. Plug the power supply into the power port on the scanner.

2. Plug the power cord into the power supply and into a wall outlet.

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Moving or Repacking the Scanner

If you want to move or repack the scanner, please follow the instructions in this section to prevent

damage to the scanner’s input and output tray.

1. Lower the paper stop.

2. Close the input and output tray extensions.

3. Lift the output tray up and fold it against the scanner. Press on the output tray until it clicks in

place.

4. Flip the paper guides closed so that they are flat against the input tray.

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6440 Scanner Setup

3-4 User Guide

5. Close the input tray.

Safety Lock

Your scanner may have a slot for installing a Kensington® style safety lock. This slot can be

identified by the lock icon. It is to the left of the USB port on the scanner. When following the

instructions in this document, make sure you connect the USB cable into the USB port which is

identified by the USB symbol.

A lock is not provided with the scanner and this document does not contain instructions on

purchasing and installing a safety lock. If you choose to use a safety lock, please carefully read the

installation instructions provided with the lock. More information about Kensington® locks can be

found at www.kensington.com

Use this slot to install a

safety lock. Do not

attempt to insert any

other type of object.

Use this slot to connect the provided USB cable

to the scanner. Do not use any other type of USB

cable. Do not attempt to install a safety lock in

this port.

User Guide 4-1

4. Installation

Please make sure of the following before you begin installation:

• If you are prompted to reboot during installation, please select "No". Finish installing the rest

of the software, then close all open windows and reboot your computer.

• The information in this guide may cover software not provided with the scanner you

purchased. Please disregard any information about the software not applicable to your

scanner.

• If your computer has AntiVirus or AntiSpyware software running, you may encounter alerts or

messages during installation asking you to allow the installation to proceed. Although the

messages will differ based on the software your computer is running, in each case you should

allow the installation to proceed if that option is available. Alternatively, you can turn off the

AntiVirus or AntiSpyware software before installing your scanner, but if you do, make sure to

turn it back on again when installation is finished.

• If your computer is running Windows 7 or later, you may see the Windows User Account

Control screen asking you to confirm system changes. Click the Ye s button to allow the

installation to proceed.

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4-2 User Guide

Install the Software and Connect the Scanner

1. Start Microsoft Windows and make sure that no other applications are running.

2. Insert the installation disc into your computer’s DVD-ROM drive.

The disc automatically starts.

3. The Select Language window opens. Click the drop-down menu arrow and select the

language to use. Click OK.

The disc’s Main menu window opens.

Note: If the disc does not start, check the following:

– Make sure the disc drive’s door is completely shut.

– Make sure the disc was inserted in the drive in the proper direction (label side up).

To l au n ch th e d i sc ma nu a ll y:

– Open the Windows options for your computer’s disc drives.

– Double-click the icon for your DVD-ROM drive.

– The Installation menu for the disc should now open.

If the menu does not open:

– From the list of files on the disc, double-click the file named setup.exe.

4. A prompt will be shown to allow the installer to search online for software updates. Select No

to install the software on the disc only.

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User Guide 4-3

5. If online updates are approved, it will first check to see if there are newer versions of the

installer.

6. Plug the USB cable into the USB port on the scanner then into a USB port on the computer.

Turn on the scanner power.

Note: Select Cancel to install the software on the disc only.

7. When this is complete, the Main Menu will be shown.

8. On the Main menu, select Install software.

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