Customer Release Notes
EFI Fiery® Color Server for Xerox DocuColor 242/252/260, version 2.0
System
OS support
This document contains information about the EFI Fiery Color Server for Xerox DocuColor 242/252/260, version 2.0.
Before using the EFI Fiery Color Server for Xerox DocuColor 242/252/260, make copies of these Customer Release Notes and the Quick Connect Guide and distribute them to all users.
NOTE: This document uses the term “Fiery Color Server” to refer to the EFI Fiery Color Server for Xerox DocuColor 242/252/260. The term “copier” refers to the DocuColor 242/ 252 and DocuColor 260 copiers.
System software installation
If you install system software from a client computer over the network, and the installation fails because of connection timeout, exit any applications and disable any virus protection software or pop-up blocker on the client computer.
After installing, upgrading, or reinstalling software
After installing, upgrading, or reinstalling your system software, you must reboot the Fiery Color Server.
Server loses connection or unresponsive
If you are using an older keyboard and mouse with PS-2 type connector, the Fiery Color Server may not restart properly or may lose connection. This is caused by PS2-style components which are not supported. EFI recommends using keyboard and mouse with USB connector.
OS support on client workstations
In addition to the operating system support listed in Welcome (on User Documentation CD), the following operating systems are now supported: Intel-based Mac, Windows XP (64-bit), and Windows Vista (32and 64-bit).
Intel-based Mac
System requirements
•G3 800 MHz
•500 MB RAM
•At least 80 MB of hard disk space for installation (500 MB recommended for writing full previews of raster files and handling large PostScript and PDF files).
•At least 1024 x 768 monitor resolution
Copyright 2007 © Electronics for Imaging, Inc. |
Part Number: 45059498 |
|
16 April 2007 |
User documentation
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Supported browser
• Safari 1.2
NOTE: The Intel-based Mac supports only Mac OS 10.4.x or higher.
Windows XP (64-bit) and Windows Vista (32and 64-bit)
System requirements
•A PC with a Pentium III processor or higher (1.0 GHz or faster) for use with the Windows operating system
•At least 256 MB of RAM for printing and to operate the utilities (512 MB recommended)
•At least 200 MB of hard disk space for installation of the different client applications (500 MB recommended for operation)
•At least 1024 x 768 monitor resolution.
Supported browsers
•Microsoft Internet Explorer 7.x
•Mozilla Firefox 1.5 and later.
Client Utilities
The EFI Utilities (Command WorkStation, Hot Folders/Virtual Printers, Fiery Remote Scan, and ColorWise Pro Tools) are fully supported on Windows XP (64-bit) and Windows Vista (32and 64-bit) operating systems.
For information about earlier supported operating systems and system requirements, see the Welcome PDF file on the User Documentation CD.
Legacy support
Windows 98/Me, Windows NT 4.0, and Mac OS 9 are no longer supported.
For more information on Mac OSX-related issues, see page 40.
User documentation available online
For user documentation in all supported languages, see the following website:
http://services.efi.com/support/vfigs/9019710383
User Software CD
Copier
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Color files
The following color files are not included for Norwegian, Finnish, Swedish, and Danish:
Windows English color files
•CMYK.PS
•PANTONE.PS
•RGB_01.DOC
•RGB_02.PPT
•Custom21.ps
•Custom34.ps
•Stand21.ps
•Stand34.ps
Mac OS English color files
•CMYK Color Reference.ps
•PANTONE Book.ps
•RGB page 01
•RGB page 02
•custom21.ps
•custom34.ps
•standard21.ps
•standard34.ps
Copier touch panel Keyboard Caps and Shift keys
On the copier touch panel keyboard, the Caps key and Shift key work in the same manner. Both convert all characters to upper-case. However, the Shift key also converts numbers and symbols.
Black toner levels
The copier contains two black toner cartridges (K1 and K2), however, the printer driver displays only the supply levels of the second black toner (K2), not (K1). To view both black toner levels, press the Machine Status button on the copier control panel, and then select Supplies.
Copier trays
Setup
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No out-of-toner message on copier while printing
If a toner must be replaced while a job is printing, a message appears in Command WorkStation, but the copier does not display a message until it is finished printing. You can replace toner while the copier is printing.
Tray 5 (Bypass Tray)
To print a job using the Bypass Tray, you must specify Tray 5 (Bypass Tray) at print time in the printer driver. There is no Setup option by which the administrator can set a default.
Tray 6 (Oversized) and Media type
Printing a job with Media Type set to Tab Stock 1 or Tab Stock 2 is not supported when printing from Tray 6 (Oversized). Use Tray 5 (Bypass) to print with Tab Stock 1 or Tab Stock 2. For printing thick media from Tray 6 (Oversized), set the Media Type to Heavyweight 1, Heavyweight 2, Heavyweight 3, Coated 1, Coated 2 or Coated 3.
Tray 8 (Inserter)
The Inserter tray is used to insert blank or pre-printed pages which will bypass the copier’s fuser. Tray 8 (Inserter) may be used to insert blank sheets for the Slip Sheet Paper Source, Transparency Interleave Source, and the Mixed Media Insert Blank options. Tray 8 (Inserter) may also be used for pre-printed pages, Tab stock, or any media that should not pass through the fuser.
NOTE: Tray 8 (Inserter) is not supported for the following Mixed Media options: Define Cover and Define Page Range.
NOTE: There is no Tray 7 (by product design).
General Setup using copier touch panel
When you select General setup (Setup > Printer Setup > General) from the copier touch panel, the Save and Cancel buttons appear outside the General screen. To access the Save and Cancel buttons, you need to scroll to the bottom-left of the screen.
Fiery Color Server device name
For DocuColor 242/252 and DocuColor 260 copiers, the Fiery Color Server device names are DC250 or DC260 respectively. Use these device name when starting applications such as Command WorkStation and ColorWise Pro Tools.
Server name
You cannot assign the server the same name as the device name (DC250 or DC260). If you assign the same name, utilities may not function properly.
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Point and Print default printer driver
You can specify the type of printer driver (PostScript or PCL) that is installed by the Point and Print feature in WebTools Configure. Before you change this setting, delete all printer drivers on client computers (using the Fiery Printer Delete Utility). Otherwise, existing printer drivers on client computers may become corrupted.
Changing time in setup
For the DocuColor 242/252 and DocuColor 260, changing the date and time on the Fiery Color Server sets the copier time. (The time on the Fiery Color Server is shown in the header of reports such as the Job Log and the Configuration page.) If you change the time on the copier, there is no effect on the Fiery Color Server.
Web Services cannot be disabled in WebTools
The Enable Web Services option cannot be disabled in WebTools Configure. If you disable Web Services and then reboot the Fiery Color Server, Web Services is once again enabled automatically. To disable remote access to Web Services, you must block Port 80 on the TCP/ IP Security page.
AppleTalk zones
To set the AppleTalk zone, you must first enable AppleTalk in Network setup. You must wait a few seconds while the Fiery Color Server searches for all available AppleTalk zones. Once the search is complete, you can select desired the AppleTalk zone from the list.
There is an approximately 10 second delay between enabling AppleTalk and when the AppleTalk Zones field populates, depending on the size and configuration of AppleTalk network.
FTP Proxy Setup
To use the FTP Proxy service, you must first enable FTP Services.
Job Log Setup
You must enable both Auto Print Job Log After 55 Jobs and Auto Clear Job Log After 55 Jobs for them to function properly. Disabling either one of them results in both features not working properly.
Error History Report
The Error History Report shows the error “027-741 Job Template Server Connect Fail” each time the Fiery Color Server is rebooted. This message is triggered as part of the normal start-up sequence and does not indicate an error condition.
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SNMP limitations
If you change the community name or disable SNMP, WebTools does not work. For your changes to take effect, you must shut down the Fiery Color Server through its Control Panel, wait 10 seconds, and then power it back on by pressing the power button on the front panel.
If you disable SNMP, the automatic search for the Fiery feature in Command WorkStation, which is based on SNMP, does not work.
If you disable SNMP, the following features are affected:
•Two-Way Communication
•All Fiery Color Server applications that search for Fiery Color Server controllers using SNMP (Command WorkStation, Remote Scan, and Client Driver Two-way communication)
•Job monitoring
•Xerox CentreWare
•Xerox MIBs
Login window for SNMP
After you change and save the community name, a Login window appears. To validate the changes, enter “Admin” as the User Name and the Administrator password in Command WorkStation.
Disabling IPP printing
IPP printing version 1.0 (rfc 2566) can use the IPP (port 631) or HTTP (port 80) protocols.
To disable IPP printing on the Fiery Color Server, open WebTools and go to Network Services, Web Setup. Clear the Enable IPP option.
To disable IPP printing only at port 631, browse the information at this address:
http://<ipaddress>/cgi-bin/ss_cgi/ss.cgi
and use the Port Blocking feature to block IPP printing port 631. IPP printing at port 80 is still enabled in this case.
NOTE: You can disable IPP printing by clearing the Enable IPP option in Fiery Setup (Network > Services > Web). You can also disable IPP Printing by clearing the Enable IPP option at the copier touch panel Web Applications, Setup, SMB, LPD, Web screen. After you reboot the server, Web Services comes back on by default, but IPP printing stays disabled.
Networking
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Changing network settings
If you change any network settings in Setup from the copier control panel, the Fiery Color Server reboots. The Fiery Color Server loses connection with the copier until it has finished restarting, which takes a minute or two. You can determine whether the connection has been restored by pressing the All Services button on the copier touch panel. If the Network Scanning button is grayed out, the connection has not yet been restored.
Printing over IPv6
To print to the Fiery Color Server over IPv6, use the lpr command from the Command Prompt in Windows. For example, use this syntax:
lpr -S <IPv6 address or name> -P print <file name>
Printing with SMB over IPv6 is not supported.
IP Sec Preshared key cannot be reset
If you enable IP Sec (Internet Protocol Security) and enter and save a Preshared key in Network setup, the Preshared key cannot be reset and the field cannot be returned to the blank default. If you attempt to reset the Preshared key (regardless of whether or not the IP Sec option is enabled), you receive an error message of invalid entry for this field.
GSSAPI authentication
GSSAPI is always used for WebTools Docs, WebTools Scan Settings and Driver Authentication.
In LDAP configuration, specify “Kerberos realm” in the domain field.
The WebTools Docs and Driver User Authentication login for LDAP requires the user name entry to be in the following format: kerberosRealm\username
NOTE: Using “windows domain name” instead of the kerberos realm may not necessarily work all the time. The Fiery Color Server tries to map similarly named Windows domain name and Kerberos realm, but it does not work in all the cases. For example, the Company A Windows domain name (coma) and Kerberos realm (US.COMPANY.NET) are different, and it can be difficult to map one to another:
Other limitations to using GSSAPI authentication are:
•The time set on the Fiery Color Server and the LDAP server should be within five minutes.
•The Fiery Color Server must be able to resolve LDAP server name.
•Kerberos realm name must be upper-case.
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User names in LDAP contact list
The LDAP account used in the Fiery Color Server’s LDAP configuration should have sufficient privilege to access LDAP attribute “samaccountname,” or “uid” which stores the individual’s Windows login name. If the Fiery Color Server does not have this privilege, the Contact List in Users and Groups is unable to display a user’s Windows login name, in which case, the Contact List displays only the user’s full name without a user name, for example: John Doe ( ). With correct privileges established, both the full name and user name display when the Fiery Color Server queries the LDAP server, for example: John Doe (jdoe).
Ethernet speed
The Ethernet speed setting under Network Setup on the copier control panel lists two choices that are not supported: 10BASE-TX (Full Duplex) and 100BASE-TX (Full Duplex). It does not list a choice for a 1-gigabit speed. To use 1-gigabit speed, select Auto Detect (10/100/ 1000) in WebTools or Auto on the copier touch panel.
Maximum number of users for SMB
The Fiery Color Server supports a total of eight simultaneous SMB connections, including the Direct connection, Print queue, and Hold queue.
Creating an SMB port in Windows 2000/XP
To create an SMB port in Windows 2000/XP, you must first establish a connection to the Fiery Color Server by its IP address. Choose Start and select Run. At the prompt, enter “\\” followed by the Fiery Color Server IP address, and then click OK. After you make the connection, follow the instructions to create an SMB port on Windows 2000/XP.
Windows 2000 and LPR availability
When you perform a clean installation of Windows 2000 on a client computer, no LPR services are available by default. Your only option is to print through a standard TCP/IP port or use SMB printing. However, if you converted a Windows NT 4.0 computer to Windows 2000, LPR printing services are retained.
Banner Page on NetWare networks
We recommend that you disable the NetWare banner page. Instead, configure the Fiery Color Server in Setup to use the Cover Page with each job.
User name on Cover Page from Netware
The Cover Page displays the complete NetWare context for the user name.
Hot Folders and User Authentication
When printing a job to EFI Hot Folders, the print job bypasses User Authentication, even when “Allow user to print without authentication” is set to Off in WebTools Configure (Users and Groups). In order to restrict printing access from Hot Folders, you must also deselect “Enable Hot Folders” by clicking Launch Configure (on the WebTools Configure tab), and then selecting Server > General in the left-hand pane.
WebTools
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Banner message in WebTools
When you start WebTools Configure, Internet Explorer 5.x-7.x displays a banner message: “Press SPACEBAR or ENTER to activate and use this control.” This action is not necessary to use WebTools Configure. You should disregard this message. Clicking anywhere in the WebTools Configure window removes the banner message.
WebTools Certificates
The Certificates available via WebTools are only supported as X.509 with Base 64 encoding. The P7b and P12 Certificates are not supported.
WebTools Home page
On the WebTools Home page, the heading incorrectly reads “Capabilities” where it should read “Installed Options.”
Exiting WebTools
Closing the window for an individual WebTool does not exit the browser. To exit WebTools completely, close the WebTools window and your browser.
Date/Time Zones on Configuration page
The selected time zones appear incorrectly on the Configuration page when set using the copier touch panel. Please use and refer to the time zone settings available in WebTools.
To access time zones via WebTools, use the following procedure:
TO SET TIME ZONES IN WEBTOOLS
1Start your Internet browser.
2Type the IP address or DNS name of the Fiery Color Server.
The Fiery Color Server home page appears.
NOTE: If the home page for the copier appears instead of the WebTools page, click the WebTools link.
3Click the Configure tab, and then click Launch Configure.
4Enter User Name and Password for the Fiery Color Server, and then click OK.
5Select Server > General.
6Select Date and Time > Set.
7Choose the correct time zone for the Fiery Color Server from the pull-down menu.
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Date and time stamps for jobs
NOTE: You should set the time and date on the Fiery Color Server, which will control the time and date on copier.
You can print the following reports:
•Job Status
•Scan Mode Settings
•Copy Mode Settings
•Network Controller Jobs Report
All jobs in Job Status, Scan Mode Settings, and Copy Mode Settings use the date and time on the copier.
You can print the following reports from Network Controller Jobs Report:
•Job History Report
•Error History Report
•Fonts List
•System Settings List
The Job History Report, Fonts List, and System Settings List use the date and time on the Fiery Color Server. The Error History Report uses the date and time on the copier (except for error codes from the Fiery Color Server).
Time Server IP/Name
When you specify “pool.ntp.org” from the copier touch panel(Setup > General > Time server), the Configuration displays “World” as the Time Server IP/Name., which is correct for pool.ntp.org (the Worldwide time server). All the other settings are regional.
Daylight Savings Time
In WebTools, the option to automatically adjust the clock for daylight saving time appears grayed-out, however, the option functions and is automatically enabled.
On the copier touch panel, there is no Daylight Savings Time option. The Daylight Savings Time adjustment is automatically enabled in WebTools.
Printer driver
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Configuring the Windows printer drivers
To use the printer driver on Windows 2000/XP/Server 2003, you must first configure the print and spool options on the Advanced tab of the printer driver after installation is complete.
TO CONFIGURE THE OPTIONS ON THE ADVANCED TAB
1Windows 2000: Click Start, choose Settings, and then choose Printers. Windows XP: Click Start and choose Printer and Faxes.
Windows Server 2003: Click Start, choose Control Panel, and then choose Printers and Faxes.
2Click the Fiery Color Server icon and choose Properties from the File menu.
3Click the Advanced tab.
4Select the following options:
•Spool print documents
•Start printing immediately
•Print spooled documents first
5Clear the following option:
•Enable advanced printing features.
6Click Apply to save your changes and click OK.
Job Monitor
When you install a Windows printer driver, Job Monitor is automatically installed.
Incorrect information in Windows PostScript driver
In the Windows PostScript driver Properties window of the printer driver (Properties > General) the Features area incorrectly lists No next to Double-sided. However, double-sided (duplex) printing is supported.
Choosing PPD for Mac OS X printer driver
When you configure the Mac OS X printer driver (using the Printer Setup Utility), we recommend that you select the printer model (XXXX PS) from those listed under Xerox. If you select the model using Other, be sure you browse to the <Startup disk>:Library: Printers:PPDs:Contents:Resources:<language>.proj folder to select the PPD and not to the folder that contains the installer.
Printing
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Mac OS X and Use Media Defined Profile
To set the Output Profile option to Use Media Defined Profile on Mac OS X, you must first make sure that Two-Way Communication is not enabled, and then select Use Media Defined Profile from the drop-down list for Output Profile. If you need to be able to select specific downloaded output profiles, enable Two-Way Communication. For information about establishing Two-Way Communication, see Printing from Mac OS.
Printer image
The printer image in the printer driver does not display properly if it is viewed in 24-bit screen resolution. To display the image properly, change the screen setting to 16-bit or 32-bit resolution.
Windows default settings
In the Windows printer driver, if you change the default settings for print options in the printer driver, those settings apply to your computer only. To change the default settings for all users, change the default settings on the Fiery Color Server server.
Entering an IP address
In the Properties dialog box, pressing Enter after you type an IP address closes the dialog box. To move between fields, press Tab or use the mouse, and fill in all options before you press Enter or click OK.
Printing on Tab stock
After each document using tabs is finished printing, the paper tray holding the tab media will automatically discard all unused tabs in the set. This is by product design to ensure that a full set of new tabs is available for the next document.
Scale and N-up layout option
When you select two or more pages per sheet for page layout (N-up Layout option), the Scale option is disabled (grayed out) because this combination of print settings is not supported. You may be able to define settings to the same effect in your source application, for example, using the “Pages per sheet” option in Microsoft Word or “Thumbnails” in Adobe InDesign CS2.
Image Shift not available from applications
The print options related to Image Shift are not available in the Print dialog box of the application you print from. You must set Image Shift options in the Fiery printer driver (Finishing tab).
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Manual Duplex
The Manual Duplex option is not designed for use with product finishing options, certain folding or stapling options, or for use with some Mixed Media features. When using the Manual Duplex option, observe the following limitations:
Manual Duplex with mixed page sizes
Printing jobs that have mixed page sizes using the Manual Duplex option is not supported.
Manual Duplex Quantity/Pages displays incorrectly
While a Manual Duplex job is printing, the number of copies and number of pages may display incorrectly at copier touch panel.
Manual duplex
When printing a Manual duplex job from Tray 5 (Bypass), the on-screen instructions do not indicate that before reloading paper for Side 2, you must first remove any unused paper from the Tray 5, otherwise the job will not continue.
Fasten Mode
For a folded and stapled booklet, the maximum number of sheets is 15 (a 60-page booklet). For a folded, unstapled booklet, the maximum number of sheets is 5 (a 20-page booklet). If your booklet is larger than 60 pages and you choose folding and stapling, the finisher will not staple it and will output the job in multiple sets of 5 folded sheets.
Imposition Reduction
The Imposition Reduction option is supported in the PostScript printer driver only.
For booklet printing from the PCL printer driver, Imposition Reduction is always enabled.
Centering Adjustment and Creep Adjustment and Booklet Maker
The Centering Adjustment and Creep Adjustment options apply only to booklet printing. You must set the Booklet Maker option before you can set these options.
Printer Screen Mode and color objects
If you set the Printer Screen Mode option to Enhanced Text & Graphics or Enhanced Text, you might see a color difference between text, graphics, and image objects. If this occurs, set the Printer Screen Mode option to 200 Cluster Dot or 200 Rotated Line instead.
Printer Screen Mode and large text
If a document contains text in a large font size, set the Printer Screen Mode to Enhanced Text & Graphics, 200 Cluster Dot, or 200 Rotated Line instead of Enhanced Text. This ensures that the same screen is applied to small text objects and large text objects.
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