HP Pavilion LC3700N 37 inch / LC3200N 32 inch / LC2600N 26 inch LCD High-definition Television HP Pavilion SLC3700N 37 inch / SLC3200N 32 inch LCD High-definition Television
with Digital Media Receiver
Warranty and Support Guide
Téléviseur haute définition LCD HP Pavilion – 37 pouces LC3700N / 32 pouces LC3200N / 26 pouces LC2600N |
Téléviseur haute définition LCD HP Pavilion – 37 pouces SLC3700N / 32 pouces SLC3200N |
avec récepteur média numérique |
Guide de garantie et de support |
HP Pavilion LC3700N 37 pulgadas (94 centímetros) / LC3200N 32 pulgadas (81 centímetros) / LC2600N TV LCD de |
26 pulgadas (66 centímetros) de alta definición |
HP Pavilion SLC3700N 37 pulgadas (94 centímetros) / SLC3200N TV LCD de 32 pulgadas (81 centímetros) de alta |
definición con receptor digital de medios |
Garantía y guía de soporte |
Don’t Forget to Register!
Go to: http://register.hp.com
Registration is quick and easy. The benefits include:
•E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to the product(s) you own.
•The HP Newsgram, our monthly online magazine packed full of product news, support tips, project ideas, and much more. Visit us at: http://subscription.support.hp.com
Getting Help
HP provides expert advice on using your HP TV or solving problems whether your product is in or out of warranty. Support options and availability vary by product, country/region, and language.
The following resources are available to help answer questions or resolve issues:
1Reference your product Start Here Guide or the User’s Guide for information on setup and general troubleshooting.
2HP e-Support offers instant access to support information and helpful tips, 24 hours a day, seven days a week. You can also send e-mail to our online support technicians to help resolve any issues. These services require access to the Internet. To learn more, visit our Customer Care Web site at: http://www.hp.com/support
3HP Total Care is available toll-free by phone 24 hours a day, seven days a week. HP can diagnose product issues and coordinate a repair if necessary. A repair covered by the limited warranty is free during the limited warranty period. After the warranty period, you will be quoted a repair cost. HP Total Care can be contacted at: 1-(800) 474-6836 [1-(800) HP invent].
When you call, please have your TV model number, product number, serial number, and date of purchase available. Telephone support is free during your limited warranty period.
Write Down Important
Information About Your TV
Please take a moment to write down your product information for future reference. You will need this information if it is necessary to contact HP for support. A sticker on your TV has the first three items printed on it.
Model Number: ______________________________________
Product Number: _____________________________________
Serial Number:_______________________________________
Product Name: _______________________________________
Purchase Date: _______________________________________
Pixel Policy
The LCD display panel is manufactured using highly precise technology; however, occasionally some of the tiny pixels of the panel may stop working properly. This is common with LCD displays used in any television and is not specific to this product.
Pixels not operating properly are categorized into two types.
•Dark pixel: when a pixel appears as a dark spot against a bright background.
•Bright pixel: when a pixel appears as a bright spot against a dark background.
A very small number of malfunctioning pixels are allowed under product warranty.
Installation
HP recommends using a qualified installer for wall-mounting your TV. Damage resulting from a custom installation is not covered by this product warranty. The warranty may not cover uninstalling or reinstalling a wall-mounted or custominstalled TV for warranty service. The TV must be removed from the wall or recessed area before a warranty service technician arrives to repair or replace your TV.
Visit HPshopping at http://shopping.hp.com for information on HP installation services.
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Warranty and License Information
Getting Repair
In-Home Service
If your TV has been diagnosed with a hardware failure, we can schedule a convenient time for a qualified service technician to come and repair your product. This service is included as part of your product warranty.
Advanced Unit Replacement
If a bench repair is required to fix your product, HP will arrange to have a replacement unit delivered to you and will pick up your defective TV. We pay for all shipping and handling. This service is free for the duration of the hardware warranty period.
Protect Your Investment
Obtaining a Warranty Upgrade
Upgrade your standard factory warranty for up to 3 years of coverage with an extended service plan. Service coverage begins on product purchase date, and you must purchase the service within the first year after purchasing the TV.
For more information visit:
http://www.hp.com/home/ownerservices
(in the U.S. only).
Or call 1-(866) 234-1377.
HP Out-of-Warranty Support Options
Even after your warranty has ended, HP Total Care can still provide you with a range of services and support options:
•For Visa and MasterCard holders in the United States or calls from Canada, call 1-(800) 474-6836 [1-(800) HP invent]. Prices are subject to change without notice and may vary based on your product.
Fees are charged to your Visa or MasterCard.
Recycle: HP Planet Partners
HP is sensitive to the environment and has a program, Planet Partners, to make it simple for us to reclaim your old product for recycling. HP will help you recycle your old equipment even if it is not an HP product; we take back all makes and models. Visit our Web site at http://www.hp.com/recycle to find out how easy it is to recycle.
Hardware Limited Warranty
Original systems |
1 year |
Technical phone assistance to diagnose |
|
potential hardware issues |
1 year |
General Terms
This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, the manufacturer. Please refer to HP’s Web site for an extensive description of your limited warranty entitlements. In addition, you may also have other legal rights under applicable local law or special written agreement with HP.
HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL LAW OF JURISDICTIONS OUTSIDE THE UNITED STATES, HP DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN THE UNITED STATES, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. SOME STATES OR COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS, SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.
THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.
This Limited Warranty is applicable in all countries/regions and may be enforced in any country/region where HP or its authorized service providers offer warranty service for the same product model number subject to the terms and conditions set forth in this Limited Warranty.
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Under the HP Global Limited Warranty program, products purchased in one country/region may be transferred to another country/region, where HP or its authorized service providers offer warranty service for the same product model number, without voiding the warranty. Warranty terms, service availability, and service response times may vary from country/region to country/region. Standard warranty service response time is subject to change due to local parts availability. If so, your HP authorized service provider can provide you with details.
HP is not responsible for any tariffs or duties that may be incurred in transferring the products. Transfer of the products may be covered by export controls issued by the United States or other governments.
This Limited Warranty applies only to HP-branded hardware products (collectively referred to in this Limited Warranty as ”HP Hardware Products”) sold by or leased from HewlettPackard Company, its worldwide subsidiaries, affiliates, authorized resellers, or country/region distributors (collectively referred to in this Limited Warranty as ”HP”) with this Limited Warranty. The term ”HP Hardware Product” is limited to the hardware components and required firmware. The term ”HP Hardware Product” DOES NOT include any software applications or programs; non-HP products or non-HP-branded peripherals. All non-HP products or non-HP-branded peripherals external to the HP Hardware Product are provided ”AS IS” without HP warranty. However, non-HP manufacturers and suppliers or publishers may provide their own warranties directly to you.
HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving warranty service. You are entitled to hardware warranty service according to the terms and conditions of this document if a repair to your HP Hardware Product is required within the Limited Warranty Period.
Unless otherwise stated, and to the extent permitted by local law, new HP Hardware Products may be manufactured using new materials or new and used materials equivalent to new in performance and reliability. HP may repair or replace HP Hardware Products (a) with new or previously used products or parts equivalent to new in performance and reliability, or (b) with equivalent products to an original product that has been discontinued. Replacement parts are warranted to be free from defects in material or workmanship for ninety (90) days or, for the remainder of the Limited Warranty Period of the HP Hardware Product they are replacing or in which they are installed, whichever is longer.
During the Limited Warranty Period, HP will, at its discretion, repair or replace any defective component. All component parts or hardware products removed under this Limited Warranty become the property of HP. In the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to provide you with (a) a replacement unit of HP’s choosing that is the same or equivalent to your HP Hardware Product in performance or
(b) to give you a refund of your purchase price or lease payments (less interest) instead of a replacement. This is your exclusive remedy for defective products.
Exclusions
HP does not warrant that the operation of this product will be uninterrupted or error-free. HP is not responsible for damage that occurs as a result of your failure to follow the instructions intended for the HP Hardware Product.
This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP;
(d) by improper site preparation or maintenance; (e) by virus infection; (f) from loss or damage in transit; or (g) by modification or service by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in the servicing country/region.
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Exclusive Remedy
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, these terms and conditions constitute the complete and exclusive warranty agreement between you and HP regarding the HP Hardware Product you have purchased or leased. These terms and conditions supersede any prior agreements or representations — including representations made in HP sales literature or advice given to you by HP or an agent or employee of HP — that may have been made in connection with your purchase or lease of the HP Hardware Product. No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of HP.
Limitation of Liability
IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP’S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.
THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY/REGION TO COUNTRY/REGION. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY/REGION LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS
Limited Warranty Period
The Limited Warranty Period for an HP Hardware Product is a specified, fixed period commencing on the date of purchase. The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise in writing.
Types of Warranty Service
To enable HP to provide the best possible support and service during the Limited Warranty Period, you may be directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use HP remote support solutions where applicable.
HP strongly encourages you to accept the use of, or to employ available support technologies provided by HP. If you choose not to deploy available remote support
capabilities, you may incur additional costs due to increased support resource requirements. Listed below are the types of warranty support service that may be applicable to the HP Hardware Product you have purchased.
In-Home Warranty Service
Your HP Limited Warranty service may include in-home labor support to repair your hardware. HP provides in-home service during standard office hours. Standard office hours are typically 8:00 a.m. to 5:00 p.m., Monday through Friday, but may vary with local business practices. If your location is outside the customary service zone (typically 50 km/30 mi), response times may be longer or there may be additional charges. To locate the nearest HP authorized service provider refer to the HP Web site at: http://www.hp.com/support
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HP may, at its sole discretion, determine if in-home warranty service is required. For example, in many cases, the defect can be fixed by the use of a customer self repair part that you are required to replace yourself based on instructions and documentation provided by HP. You are also required to cooperate with HP in attempting to resolve the problem over the telephone. This may involve performing routine diagnostic procedures, removing third-party options, and/or substituting options. In order to receive in-home support, you must: (a) have a representative present when HP provides warranty services at your site; (b) notify HP if products are being used in an environment which poses a potential health or safety hazard to HP employees or subcontractors;
(c) subject to its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of all facilities, information, and systems determined necessary by HP to provide timely support; (d) ensure that all manufacturer’s labels (such as serial numbers) are in place, accessible, and legible; (e) maintain an environment consistent with product specifications and supported configurations.
If you require an HP representative to handle all component replacements, support uplift contracts are available at additional cost.
Carry-in Warranty Service
Under the terms of carry-in service, you will be required to deliver your HP Hardware Product to an authorized service location for warranty repair. You must prepay any shipping charges, taxes, or duties associated with transportation of the product to and from the service location. In addition, you are responsible for insuring any product shipped or returned to an authorized service location and assume risk of loss during shipping.
Advanced Unit Replacement Warranty Service
Your HP Limited Warranty may include an advanced unit replacement warranty service. Under the terms of the advanced unit replacement warranty service, if a unit is diagnosed as defective, HP will ship a replacement product directly to you. The defective unit will be packaged and returned to HP. HP will incur all shipping and insurance costs to return the defective unit to HP. Failure to return the defective unit may result in HP billing you for the replacement product.
Customer Self Repair Warranty Service
In countries/regions where it is available, your HP Limited Warranty may include a Customer Self Repair warranty service. If applicable, HP will determine in its sole discretion that Customer Self Repair is the appropriate method of warranty service. If so, HP will ship approved replacement parts directly to you to fulfill your HP Hardware Product warranty service. This will save considerable repair time. After you contact HP and the fault diagnosis identifies that the problem can be fixed using one of these parts, a replaceable part can be sent directly to you. Once the part arrives, replace the defective part pursuant to the provided instructions and documentation. If further assistance is required, call the HP Technical Support Center and a technician will assist you over the phone. In cases where the replacement part must be returned to HP, you must ship the defective part back to HP within a defined period of time, normally fifteen (15) days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective product may result in HP billing you for the replacement. With a Customer Self Repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. If Customer Self Repair applies to you, refer to your specific HP Hardware Product announcement. You can also obtain information on this warranty service on the HP Web site at http://www.hp.com/support
Contacting HP
If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, you can receive support by doing the following:
•Locate your nearest HP Support location at: http://www.hp.com/support
•Contact your authorized HP dealer or authorized service provider, and be sure to have the following information available before you call HP:
•Product serial number, product number, and model number
•Add-on options
•Third-party components
•Detailed questions
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