Operating Instructions
Digital Cordless Phone
Model No. KX-TG4711C
KX-TG4712C
KX-TG4713C
Digital Cordless Answering System
Model No. KX-TG4731C
KX-TG4732C
KX-TG4733C
KX-TG4734C
KX-TG4741C
KX-TG4742C
KX-TG4743C
KX-TG235CSK
Model shown is KX-TG4731.
Before initial use, see “Getting Started” on page 10.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for future reference.
For assistance, please call 1-800-561-5505 or visit us at www.panasonic.ca
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TG47xxC(en)_1212_ver021.pdf |
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Introduction |
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Model composition ....................................... |
3 |
Accessory information .................................. |
4 |
Important Information |
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For your safety ............................................. |
6 |
Important safety instructions ........................ |
7 |
For best performance ................................... |
7 |
Other information ......................................... |
8 |
Specifications ............................................... |
9 |
Getting Started |
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Setting up ................................................... |
10 |
Note when setting up ................................. |
11 |
Intelligent eco mode ................................... |
11 |
Controls ...................................................... |
12 |
Belt clip ....................................................... |
14 |
Display ....................................................... |
14 |
Initial settings ............................................. |
14 |
Making/Answering Calls |
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Making calls ............................................... |
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Answering calls .......................................... |
17 |
Useful features during a call ....................... |
17 |
Shared Phonebook |
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Shared phonebook ..................................... |
20 |
Programming |
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Programmable settings .............................. |
23 |
Special programming ................................. |
28 |
Registering a unit ....................................... |
30 |
Call Display Service |
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Using Call Display service .......................... |
31 |
Caller list .................................................... |
33 |
Answering System |
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Answering system ...................................... |
35 |
Turning the answering system on/ |
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off ............................................................... |
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Greeting message ...................................... |
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Listening to messages using the base |
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unit ............................................................. |
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Listening to messages using the |
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handset ...................................................... |
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Remote operation ....................................... |
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Answering system settings ......................... |
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Voice Mail Service |
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Voice Mail service ...................................... |
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Intercom/Locator |
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Intercom ..................................................... |
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Handset locator .......................................... |
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Transferring calls, conference calls ............ |
42 |
Useful Information |
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Wall mounting ............................................ |
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Error messages .......................................... |
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Troubleshooting ......................................... |
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Industry Canada Notices and other |
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information ................................................. |
51 |
Warranty ..................................................... |
52 |
Index |
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Index........................................................... |
53 |
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n KX-TG4711 series
R Model shown is KX-TG4712.
n KX-TG4741 series
R Model shown is KX-TG4742.
n KX-TG4731 series
R Model shown is KX-TG4732.
Series |
Model No. |
Base unit |
Handset |
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Part No. |
Part No. |
Quantity |
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KX-TG4711 |
KX-TG4711 |
KX-TG4711 |
KX-TGA470 |
1 |
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series |
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KX-TG4712 |
KX-TG4711 |
KX-TGA470 |
2 |
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KX-TG4713 |
KX-TG4711 |
KX-TGA470 |
3 |
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KX-TG4731 |
KX-TG4731 |
KX-TG4731 |
KX-TGA470 |
1 |
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series |
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KX-TG4732 |
KX-TG4731 |
KX-TGA470 |
2 |
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KX-TG4733 |
KX-TG4731 |
KX-TGA470 |
3 |
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KX-TG4734 |
KX-TG4731 |
KX-TGA470 |
4 |
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KX-TG4741 |
KX-TG4741 |
KX-TG4741 |
KX-TGA470 |
1 |
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series |
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KX-TG4742 |
KX-TG4741 |
KX-TGA470 |
2 |
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KX-TG4743 |
KX-TG4741 |
KX-TGA470 |
3 |
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KX-TG235SK |
KX-TG4741 |
KX-TGA470 |
5 |
RThe suffix (C) in the following model numbers will be omitted in these instructions: KX-TG4711C/KX-TG4712C/KX-TG4713C/KX-TG4731C/KX-TG4732C/KX-TG4733C/ KX-TG4734C/KX-TG4741C/KX-TG4742C/KX-TG4743C/KX-TG235CSK
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Introduction
Feature differences
Series |
Answering |
Base unit keypad/ |
Intercom*1 |
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system |
sp-phone |
« *2 |
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KX-TG4711 series |
– |
– |
– |
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KX-TG4731 series |
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– |
– |
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KX-TG4741 series |
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*1 Single handset models: Intercom calls can be made between handsets by purchasing and registering one or more optional handsets (page 5).
*2 Intercom calls can be made between the base unit and handset.
Supplied accessories
No. |
Supplied handset qty. |
1 unit*1 |
2 units*2 |
3 units*3 |
4 units*4 |
5 units*5 |
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Accessory item/ |
Accessory quantity |
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Part number |
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A |
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AC adaptor/PNLV226 |
1 |
2 |
3 |
4 |
5 |
B |
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Telephone line cord |
1 |
1 |
1 |
1 |
1 |
C |
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Wall mounting adaptor |
1 |
1 |
1 |
1 |
1 |
D |
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Rechargeable batteries*6 |
2 |
4 |
6 |
8 |
10 |
E |
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Handset cover*7 |
1 |
2 |
3 |
4 |
5 |
F |
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Belt clip |
1 |
2 |
3 |
4 |
5 |
G |
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Charger |
– |
1 |
2 |
3 |
4 |
*1 |
KX-TG4711/KX-TG4731/KX-TG4741 |
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*2 |
KX-TG4712/KX-TG4732/KX-TG4742 |
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*3 |
KX-TG4713/KX-TG4733/KX-TG4743 |
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*4 |
KX-TG4734 |
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*5 |
KX-TG235SK |
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*6 |
See page 5 for replacement battery information. |
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*7 |
The handset cover comes attached to the handset. |
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A |
B |
C |
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Introduction
FG
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
Accessory item |
Order number |
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Rechargeable |
HHR-4DPA or HHR-4MRA*1 |
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batteries |
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Battery type: |
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– Nickel metal hydride (Ni-MH) |
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– 2 x AAA (R03) size for each handset |
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Headset |
RP-TCA95, KX-TCA400, KX-TCA430 |
*1 Replacement batteries may have a different capacity from that of the supplied batteries.
Expanding your phone system
Optional handset feature overview
Handset (optional): KX-TGA470C
You can expand your phone system by registering optional handsets (6 max.) to a single base unit.
ROptional handsets may be a different colour from that of the supplied handsets.
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To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product.
WARNING
Power connection
RUse only the power source marked on the product.
RDo not overload power outlets and extension cords. This can result in the risk of fire or electric shock.
RCompletely insert the AC adaptor/power plug into the power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire.
RRegularly remove any dust, etc. from the AC adaptor/power plug by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire.
RUnplug the product from power outlets if it emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact an authorized service centre.
RUnplug from power outlets and never touch the inside of the product if its casing has been broken open.
RNever touch the plug with wet hands. Danger of electric shock exists.
Installation
RTo prevent the risk of fire or electrical shock, do not expose the product to rain or any type of moisture.
RDo not place or use this product near automatically controlled devices such as automatic doors and fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident.
RDo not allow the AC adaptor or telephone line cord to be excessively pulled, bent or placed under heavy objects.
Operating safeguards
RUnplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners.
RDo not disassemble the product.
RDo not spill liquids (detergents, cleansers, etc.) onto the telephone line cord plug, or allow it to become wet at all. This may cause a fire. If the telephone line cord plug becomes wet, immediately pull it from the telephone wall jack, and do not use.
Medical
RConsult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. (The product operates in the frequency range of
1.92 GHz to 1.93 GHz, and the RF transmission power is 115 mW (max.).)
RDo not use the product in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.
CAUTION
Installation and location
RNever install telephone wiring during an electrical storm.
RNever install telephone line jacks in wet locations unless the jack is specifically designed for wet locations.
RNever touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
RUse caution when installing or modifying telephone lines.
RThe AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible.
RThis product is unable to make calls when:
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Important Information
–the handset batteries need recharging or have failed.
–there is a power failure.
Battery
RWe recommend using the batteries noted on page 5. USE ONLY rechargeable
Ni-MH batteries AAA (R03) size.
RDo not mix old and new batteries.
RDo not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed.
RExercise care when handling the batteries. Do not allow conductive materials such as rings, bracelets, or keys to touch the batteries, otherwise a short circuit may cause the batteries and/or the conductive material to overheat and cause burns.
RCharge the batteries provided with or identified for use with this product only, in accordance with the instructions and limitations specified in this manual.
ROnly use a compatible base unit (or charger) to charge the batteries. Do not tamper with the base unit (or charger). Failure to follow these instructions may cause the batteries to swell or explode.
Attention:
A nickel metal hydride battery that is recyclable powers the product you have purchased.
Please call 1-800-8-BATTERY (1-800-822-8837) for information on how to recycle this battery.
When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
1.Do not use this product near water for example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool.
2.Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.
3.Do not use the telephone to report a gas leak in the vicinity of the leak.
4.Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.
SAVE THESE INSTRUCTIONS
Base unit location/avoiding noise
The base unit and other compatible Panasonic units use radio waves to communicate with each other.
RFor maximum coverage and noise-free communications, place your base unit:
–at a convenient, high, and central location with no obstructions between the handset and base unit in an indoor environment.
–away from electronic appliances such as TVs, radios, personal computers, wireless devices, or other phones.
–facing away from radio frequency transmitters, such as external antennas of mobile phone cell stations. (Avoid putting the base unit on a bay window or near a window.)
RCoverage and voice quality depends on the local environmental conditions.
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Important Information
RIf the reception for a base unit location is not satisfactory, move the base unit to another location for better reception.
Environment
RKeep the product away from electrical noise generating devices, such as fluorescent lamps and motors.
RThe product should be kept free from excessive smoke, dust, high temperature, and vibration.
RThe product should not be exposed to direct sunlight.
RDo not place heavy objects on top of the product.
RWhen you leave the product unused for a long period of time, unplug the product from the power outlet.
RThe product should be kept away from heat sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 0 °C (32 °F) or greater than 40 °C (104 °F). Damp basements should also be avoided.
RThe maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc.
ROperating the product near electrical appliances may cause interference. Move away from the electrical appliances.
Routine care
RWipe the outer surface of the product with a soft moist cloth.
RDo not use benzine, thinner, or any abrasive powder.
CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.
Notice for product disposal, transfer, or return
RThis product can store your private/ confidential information. To protect your privacy/confidentiality, we recommend that you erase information such as phonebook or caller list entries from the memory before you dispose of, transfer, or return the product.
ENERGY STAR
As an ENERGY STAR® Partner, Panasonic has determined that this product meets the ENERGY STAR guidelines for energy efficiency. ENERGY STAR is a U.S. registered mark.
Compliance with TIA-1083 standard
Telephone handsets identified with this logo have reduced noise and interference when used with T-Coil equipped hearing aids and cochlear implants.
Compatible with |
Hearing Aid T-Coil |
T |
TIA-1083 |
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Important Information
RStandard:
DECT 6.0 (Digital Enhanced Cordless Telecommunications 6.0)
RFrequency range:
1.92 GHz to 1.93 GHz
RRF transmission power:
115 mW (max.)
RPower source:
120 V AC, 60 Hz
RPower consumption: Base unit:*1
Standby: Approx. 0.7 W Maximum: Approx. 3.5 W
Base unit:*2
Standby: Approx. 0.9 W Maximum: Approx. 3.8 W
Charger:
Standby: Approx. 0.1 W Maximum: Approx. 2.0 W
ROperating conditions:
0 °C – 40 °C (32 °F – 104 °F), 20 % – 80 % relative air humidity (dry)
*1 KX-TG4711 series: page 3
*2 KX-TG4731/KX-TG4741 series: page 3
Note:
RDesign and specifications are subject to change without notice.
RThe illustrations in these instructions may vary slightly from the actual product.
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Connections
RUse only the supplied Panasonic AC adaptor PNLV226.
n Base unit
Press plug firmly. |
“Click” |
Hook
To power outlet
“Click” |
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To single-line |
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telephone jack |
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(RJ11C) |
DSL/ADSL filter* |
Correct Incorrect
*DSL/ADSL filter (not supplied) is required if you have DSL/ADSL service.
n Charger
Battery installation
RUSE ONLY Ni-MH batteries AAA (R03) size.
RDo NOT use Alkaline/Manganese/Ni-Cd batteries.
RConfirm correct polarities (, ).
Rechargeable Ni-MH ONLY
RWhen the language selection is displayed, see page 14.
Battery charging
Charge for about 7 hours.
RWhen the batteries are fully charged,
“Fully charged” is displayed.
Confirm “Charging” is displayed.
Hooks
To power outlet
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Getting Started
Note for connections
RThe AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.)
RThe AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.
During a power failure
RThe unit will not work during a power failure. We recommend connecting a corded-type telephone (without AC adaptor) to the same telephone line or to the same telephone line jack using a T-adaptor.
Note for battery installation
RUse the supplied rechargeable batteries. For replacement, we recommend using the Panasonic rechargeable batteries noted on page 5, 7.
RWipe the battery ends (, ) with a dry cloth.
RAvoid touching the battery ends (, ) or the unit contacts.
Note for battery charging
RIt is normal for the handset to feel warm during charging.
RClean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month. Before cleaning the unit, disconnect from power outlets and any telephone line cords. Clean more often if the unit is exposed to grease, dust, or high humidity.
Battery level
Icon |
Battery level |
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High |
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Medium |
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Icon |
Battery level |
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Low |
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Needs charging. |
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Empty |
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Panasonic Ni-MH battery performance (supplied batteries)
Operation |
Operating time |
In continuous use |
13 hours max.*1 |
Not in use (standby) |
11 days max.*1 |
*1 If Eco mode is on.
Note:
RActual battery performance depends on usage and ambient environment.
REven after the batteries are fully charged, the handset can be left on the base unit or charger without any ill effect on the batteries.
RThe battery level may not be displayed correctly after you replace the batteries. In this case, place the handset on the base unit or charger and let it charge for at least 7 hours.
This feature automatically reduces handset power consumption by suppressing handset transmission power when the handset is close to the base unit.
RWhen this feature is activated, is displayed.
REco mode is turned off when the clarity booster is activated (page 19).
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Getting Started
Handset
A
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H |
B |
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C |
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D |
J |
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K |
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F
G
L
M
A
B
Ringer indicator Message indicator Speaker
MjN/MkN (VOL.: Volume up/down) MN (SP-PHONE: Speakerphone) MN (TALK)
Headset jack
Dial keypad (*: TONE)
Receiver
Display
MCALL WAITNMFLASHN
MOFFN
Microphone
Charge contacts
nControl type
Soft keys
The handset features 3 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display.
Navigator key
–MDN, MCN, MFN, or MEN: Scroll through various lists and items.
– (Volume: MDN or MCN): Adjust the receiver or speaker volume while talking.
–MFN CID (Call Display): View the caller list.
–MEN REDIAL: View the redial list.
Base unit
n KX-TG4711 series (page 3)
A
B
Charge contacts
MN (LOCATOR)
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Getting Started |
n KX-TG4731 series (page 3) |
n KX-TG4741 series (page 3) |
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A B |
C D |
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G |
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C |
H |
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D |
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E |
J |
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F |
K |
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L |
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A B |
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M |
E F G H I
Charge contacts
Speaker
Message counter
MERASEN
MnN (STOP) |
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N |
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MjN/MkN (VOL.: Volume up/down) |
Charge contacts |
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M |
N/M N (Repeat/Skip) |
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Speaker |
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M |
N (PLAY) |
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MHOLDN MCONFN (Conference) |
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Message indicator |
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MREDIALN MPAUSEN |
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MLOCATORN |
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MFLASHN MCALL WAITN |
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MANSWER ON/OFFN |
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MSP-PHONEN (Speakerphone) |
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ANSWER ON/OFF indicator |
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SP-PHONE indicator |
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MERASEN MMUTEN |
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MANSWER ON/OFFN |
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ANSWER ON/OFF indicator |
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MLOCATORN MINTERCOMN |
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MnN (STOP) |
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M |
N (PLAY) |
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Message indicator |
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MjN/MkN (VOL.: Volume up/down) |
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M |
N/M N (Repeat/Skip) |
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Message counter |
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Microphone |
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Dial keypad (*: TONE) |
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Getting Started
n To attach |
n To remove |
Handset display items
Item Meaning
Within base unit range
Out of base unit range
The line is in use.
RWhen flashing:
The call is put on hold.
RWhen flashing rapidly: An incoming call is now being received.
Eco mode is on. (page 11)
Equalizer is set. (page 19)
Speakerphone is on. (page 16)
Ringer volume is off. (page 25)
Night mode is on. (page 28)
Privacy mode is on. (page 19)
Alarm is on. (page 28)
Handset number
Battery level
Blocked call (page 29)
Clarity booster is on. (page 19)
Item |
Meaning |
In use |
Answering system is being |
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used by another handset*1 or |
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the base unit.*2 |
Line in |
Someone is using the line. |
use |
|
*1 KX-TG4741 series: page 3
*2 KX-TG4731/KX-TG4741 series: page 3
Base unit display items
n KX-TG4731/KX-TG4741 series: page 3
Item Meaning
“Greeting only” is selected as the caller’s recording time. In this case, the answering system answers calls with a greeting message and caller messages are not recorded. (page 39)
n Direct command code:
Programmable settings can be accessed by pressing MMENUN, # and then the corresponding code on the dial keypad (page 23).
Example: Press MMENUN#101.
n Symbol meaning:
Symbol |
Meaning |
Example: |
Press MCN or MDN to select the |
MbN: “Off” |
words in quotations. |
Important:
RWhen you install the batteries for the first time, the handset may prompt you to set display language and date and time.
Perform step 2 in “Display language”, page 15, and then press MSELECTN. Continue from step 2 in “Date and time”, page 15.
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Getting Started
Display language
You can select either “English” or “Français” as the display language. The default setting is “English”.
1MMENUN#110
2MbN: Select the desired setting. a MSAVEN
3MOFFN
Date and time
1MMENUN#101
2Enter the current month, date, and year by selecting 2 digits for each. Example: July 15, 2012
07 15 12
3MOKN
4Enter the current hour and minute (12-hour clock format) by selecting 2 digits for each.
Example: 9:30
09 30
5 MAM/PMN: Select “AM” or “PM”.
6 MSAVEN a MOFFN
Note:
RWhen English is selected as the display language, 12-hour clock format is used. When French is selected, 24-hour clock format is used.
RThe date and time may be incorrect after a power failure. In this case, set the date and time again.
Voice guidance language
You can select either “English” or “Français” as the voice guidance language of the Talking Call Display and answering system. The default setting is “English”.
1MMENUN#112
2 MbN: Select the desired setting.
3MSAVEN a MOFFN
Dialing mode
If you cannot make calls, change this setting according to your telephone line service. The default setting is “Tone”.
“Tone”: For tone dial service. “Pulse”: For rotary/pulse dial service.
1MMENUN#120
2 MbN: Select the desired setting.
3MSAVEN a MOFFN
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Using the handset
1Lift the handset and dial the phone number.
R To correct a digit, press MCLEARN.
2Press MN or MCALLN.
3When you finish talking, press MOFFN or place the handset on the base unit or charger.
Using the speakerphone
1Dial the phone number and press MN. R Speak alternately with the other party.
2 When you finish talking, press MOFFN.
Note:
RFor best performance, use the speakerphone in a quiet environment.
RTo switch back to the receiver, press MN/
MN.
Adjusting the receiver or speaker volume
Press MjN or MkN repeatedly while talking.
Note:
RThere are 5 volume levels (1 to 5) for the receiver. When you change the receiver volume to level 5 (maximum level), the volume returns to level 4 (default) after you hang up.
Making a call using the redial list
The last 5 phone numbers dialed are stored in the redial list (each 48 digits max.).
1MREDIALN or MEN REDIAL
R If there is a new message in the Voice Mail or answering system, MREDIALN is not displayed.
2 MbN: Select the desired phone number.
3MN
Erasing a number in the redial list
1MREDIALN or MEN REDIAL
2MbN: Select the desired phone number. a MERASEN
3 MbN: “Yes” a MSELECTN
4MOFFN
Using the base unit
Available for:
KX-TG4741 series (page 3)
1MSP-PHONEN
2Dial the phone number.
3When the other party answers, speak into the microphone.
R Speak alternately with the other party.
4When you finish talking, press
MSP-PHONEN.
Note:
RFor best performance, use the speakerphone in a quiet environment.
RWhile on a call, you can switch from the base unit to the handset:
–Press MN on the handset, then press MSP-PHONEN on the base unit with the privacy mode off (page 26).
–If the handset is on the base unit, simply lift it.
Adjusting the speaker volume
Press MjN or MkN repeatedly while talking.
Redialing the last number dialed
MSP-PHONEN a MREDIALN
Pause (for PBX/long distance service users)
A pause is sometimes required when making calls using a PBX or long distance service. When storing a calling card access number and/or PIN in the phonebook, a pause is also needed (page 22).
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Making/Answering Calls
Example: If you need to dial the line access number “9” when making outside calls with a PBX:
Handset
19 a MPAUSEN
2Dial the phone number. a MN
Base unit*1
*1 KX-TG4741 series: page 3
1 MSP-PHONEN
29 a MPAUSEN
3Dial the phone number.
Note for handset and base unit:
RA 3.5 second pause is inserted each time MPAUSEN is pressed.
Using the handset
When a call is being received, the ringer indicator flashes rapidly.
1Lift the handset and press MN or MN when the unit rings.
R You can also answer the call by pressing any dial key from 0 to 9,
*, or #. (Any key answer feature)
2When you finish talking, press MOFFN or place the handset on the base unit or charger.
Auto talk
You can answer calls simply by lifting the handset off the base unit or charger. You do not need to press MN. To turn this feature on, see page 25.
Adjusting the handset ringer volume
nWhile the handset is ringing for an incoming call:
Press MjN or MkN repeatedly to select the desired volume.
nProgramming the volume beforehand:
1 MMENUN#160
2 MbN: Select the desired volume.
3MSAVEN a MOFFN
Temporary handset ringer off
While the handset is ringing for a call, you can turn the ringer off temporarily by pressing MN.
Adjusting the base unit ringer volume
Available for:
KX-TG4731/KX-TG4741 series (page 3)
Press MjN or MkN repeatedly to select the desired volume.
RTo turn the ringer off, press and hold MkN until the unit beeps.
Using the base unit
Available for:
KX-TG4741 series (page 3)
When a call is being received, the SP-PHONE indicator flashes rapidly.
1 Press MSP-PHONEN when the unit rings.
2Speak into the microphone.
3When you finish talking, press
MSP-PHONEN.
Hold
This feature allows you to put an outside call on hold.
Handset
1 Press MMENUN during an outside call.
2MbN: “Hold” a MSELECTN
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