Panasonic KX-TG2711E, KX-TG2724E, KX-TG2712E, KX-TG2723E, KX-TG2721E Operating Instructions

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Operating Instructions

Digital Cordless Phone

Model No. KX-TG2711E

KX-TG2712E

KX-TG2713E

Digital Cordless Answering System

Model No. KX-TG2721E

KX-TG2722E

KX-TG2723E

KX-TG2724E

Model shown is KX-TG2711.

Before initial use, see “Getting Started” on page 11.

Thank you for purchasing a Panasonic product.

Please read these operating instructions before using the unit and save them for future reference.

Please access our online customer survey:

http://panasonic.net/pcc/tel/q


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Introduction
Model composition .......................................	3
Accessory information ..................................	4
General information ......................................	6
Important Information
For your safety .............................................	7
Important safety instructions ........................	8
For best performance ...................................	8
Other information .........................................	9
Specifications ...............................................	9
Getting Started
Setting up ...................................................	11
Note when setting up .................................	12
Controls ......................................................	13
Display .......................................................	14
Turning the power on/off ............................	14
Initial settings .............................................	15
One touch eco mode ..................................	15
Making/Answering Calls
Making calls ...............................................	16
Answering calls ..........................................	16
Useful features during a call .......................	17
Phonebook
Handset phonebook ...................................	18
Copying phonebook entries .......................	18
Programming
Programmable settings ..............................	20
Special programming .................................	22
Caller ID Service
Using Caller ID service ...............................	24
Caller list ....................................................	24
Answering System
Answering system ......................................	26
Turning the answering system on/
off ...............................................................	26
Greeting message ......................................	26
Listening to messages using the base
unit .............................................................	27
Listening to messages using the
handset ......................................................	28
Remote operation .......................................	28
Answering system settings .........................	30

Voice Mail Service
Voice mail service ......................................	31
Intercom/Locator
Intercom .....................................................	32
Handset locator ..........................................	32
Transferring calls, conference calls ............	32
Useful Information
Character entry ..........................................	33
Error messages ..........................................	35
Troubleshooting .........................................	35
Wall mounting ............................................	40
Conditions of guarantee .............................	41
Index
Index...........................................................	42


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				Introduction



Model composition

Series	Model No.	Base unit	Handset
Series	Model No.	Part No.	Part No.	Quantity
		Part No.	Part No.	Quantity
KX-TG2711	KX-TG2711	KX-TG2711	KX-TGA277	1
series
series	KX-TG2712	KX-TG2711	KX-TGA277	2
	KX-TG2712	KX-TG2711	KX-TGA277	2
	KX-TG2713	KX-TG2711	KX-TGA277	3
KX-TG2721	KX-TG2721	KX-TG2721	KX-TGA277	1
series	KX-TG2722	KX-TG2721	KX-TGA277	2
	KX-TG2722	KX-TG2721	KX-TGA277	2
	KX-TG2723	KX-TG2721	KX-TGA277	3
	KX-TG2724	KX-TG2721	KX-TGA277	4

RThe suffix (E) in the following model numbers will be omitted in these instructions: KX-TG2711E/KX-TG2712E/KX-TG2713E/KX-TG2721E/KX-TG2722E/KX-TG2723E/ KX-TG2724E

Feature differences

Series		Answering	Intercom	Phonebook copy
Series		system	Between handsets	Between handsets
		system	Between handsets	Between handsets
KX-TG2711 series		–	*1	*1
KX-TG2721 series			*2	*2

*1	KX-TG2712/KX-TG2713
*2	KX-TG2722/KX-TG2723/KX-TG2724

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333


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Introduction

Accessory information

Supplied accessories

No.	Accessory item/	Quantity
No.	Part number	KX-TG2711	KX-TG2712	KX-TG2713	KX-TG2724
		KX-TG2721	KX-TG2722	KX-TG2723	KX-TG2724
A	AC adaptor/	1	2	3	4
	PNLV226EZ
B	Telephone line cord/	1	1	1	1
	PNJA1037Z (for
	U.K.)
C	Rechargeable	2	4	6	8
	batteries*1
D	Handset cover*2	1	2	3	4
E	Charger*3	–	1	2	3

*1 See page 4 for replacement battery information.

*2 The handset cover comes attached to the handset.

*3 PNLC1030YM: Metallic grey, PNLC1030YB: Black

A B C D E

Additional/replacement accessories

Please contact your nearest Panasonic dealer for sales information.

	Accessory item	Model number
	Rechargeable	HHR-4MVE*1
	batteries
	batteries	Battery type:
		Battery type:
		– Nickel metal hydride (Ni-MH)
		– 2 x AAA (R03) size for each handset
	DECT repeater	KX-A405

*1 Replacement batteries may have a different capacity from that of the supplied batteries.

4	Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333


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Introduction

Sales and support information

Customer Communications Centre

RFor customers within the U.K.: 0844 844 3899

RFor customers within Ireland: 01289 8333

RFor further support on your product, please visit our website: www.panasonic.co.uk

Direct Sales at Panasonic U.K.

ROrder accessory and consumable items for your product with ease and confidence by phoning our Customer Communications Centre Monday - Thursday 9:00am - 5:30pm, Friday 9:30am - 5:30pm (Excluding public holidays).

ROr go on line through our Internet Accessory ordering application at www.pas-europe.com

RMost major credit and debit cards accepted.

RAll enquiries transactions and distribution facilities are provided directly by Panasonic U.K.

RIt couldn’t be simpler!

RAlso available through our Internet is direct shopping for a wide range of finished products. Take a browse on our website for further details.

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333


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Introduction

General information

RThis equipment is designed for use on the U.K. and Ireland analogue telephone network.

RIn the event of problems, you should contact your equipment supplier in the first instance.

Declaration of Conformity:

RPanasonic System Networks Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.

Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting:

http://www.doc.panasonic.de

Contact to Authorised Representative:

Panasonic Testing Centre Panasonic Marketing Europe GmbH

Winsbergring 15, 22525 Hamburg, Germany

For your future reference

We recommend keeping a record of the following information to assist with any repair under warranty.

Serial No.	Date of purchase
(found on the bottom of the base unit)
Name and address of dealer

Attach your purchase receipt here.

6	Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333


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Important Information

For your safety

To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product.

WARNING

Power connection

RUse only the power source marked on the product.

RDo not overload power outlets and extension cords. This can result in the risk of fire or electric shock.

RCompletely insert the AC adaptor/power plug into the power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire.

RRegularly remove any dust, etc. from the AC adaptor/power plug by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire.

RUnplug the product from power outlets if it emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact an authorised service centre.

RUnplug from power outlets and never touch the inside of the product if its casing has been broken open.

RNever touch the plug with wet hands. Danger of electric shock exists.

Installation

RTo prevent the risk of fire or electrical shock, do not expose the product to rain or any type of moisture.

RDo not place or use this product near automatically controlled devices such as automatic doors and fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident.

RDo not allow the AC adaptor or telephone line cord to be excessively pulled, bent or placed under heavy objects.

Operating safeguards

RUnplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners.

RDo not disassemble the product.

RDo not spill liquids (detergents, cleansers, etc.) onto the telephone line cord plug, or allow it to become wet at all. This may cause a fire. If the telephone line cord plug becomes wet, immediately pull it from the telephone wall jack, and do not use.

Medical

RConsult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. (The product operates in the frequency range of

1.88 GHz to 1.90 GHz, and the RF transmission power is 250 mW (max.).)

RDo not use the product in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.

CAUTION

Installation and location

RNever install telephone wiring during an electrical storm.

RNever install telephone line jacks in wet locations unless the jack is specifically designed for wet locations.

RNever touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

RUse caution when installing or modifying telephone lines.

RThe AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible.

RThis product is unable to make calls when:

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333


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Important Information

–the handset batteries need recharging or have failed.

–there is a power failure.

Battery

RWe recommend using the batteries noted on page 4. USE ONLY rechargeable

Ni-MH batteries AAA (R03) size.

RDo not mix old and new batteries.

RDo not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed.

RExercise care when handling the batteries. Do not allow conductive materials such as rings, bracelets, or keys to touch the batteries, otherwise a short circuit may cause the batteries and/or the conductive material to overheat and cause burns.

RCharge the batteries provided with or identified for use with this product only, in accordance with the instructions and limitations specified in this manual.

ROnly use a compatible base unit (or charger) to charge the batteries. Do not tamper with the base unit (or charger). Failure to follow these instructions may cause the batteries to swell or explode.

Important safety instructions

When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

1.Do not use this product near water for example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool.

2.Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

3.Do not use the telephone to report a gas leak in the vicinity of the leak.

4.Use only the power cord and batteries indicated in this manual. Do not dispose of

batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.

SAVE THESE INSTRUCTIONS

For best performance

Base unit location/avoiding noise

The base unit and other compatible Panasonic units use radio waves to communicate with each other.

RFor maximum coverage and noise-free communications, place your base unit:

–at a convenient, high, and central location with no obstructions between the handset and base unit in an indoor environment.

–away from electronic appliances such as TVs, radios, personal computers, wireless devices, or other phones.

–facing away from radio frequency transmitters, such as external antennas of mobile phone cell stations. (Avoid putting the base unit on a bay window or near a window.)

RCoverage and voice quality depends on the local environmental conditions.

RIf the reception for a base unit location is not satisfactory, move the base unit to another location for better reception.

Environment

RKeep the product away from electrical noise generating devices, such as fluorescent lamps and motors.

RThe product should be kept free from excessive smoke, dust, high temperature, and vibration.

RThe product should not be exposed to direct sunlight.

RDo not place heavy objects on top of the product.

RWhen you leave the product unused for a long period of time, unplug the product from the power outlet.

RThe product should be kept away from heat sources such as radiators, cookers, etc. It should not be placed in rooms where the temperature is less than 0 °C or greater

8	Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333


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Important Information

than 40 °C. Damp basements should also be avoided.

RThe maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc.

ROperating the product near electrical appliances may cause interference. Move away from the electrical appliances.

Routine care

RWipe the outer surface of the product with a soft moist cloth.

RDo not use benzine, thinner, or any abrasive powder.

Other information

CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

Notice for product disposal, transfer, or return

RThis product can store your private/ confidential information. To protect your privacy/confidentiality, we recommend that you erase information such as phonebook or caller list entries from the memory before you dispose of, transfer, or return the product.

Information for Users on Collection and Disposal of Old Equipment and used Batteries

1 2 3

These symbols (A, B, C) on the products, packaging, and/or accompanying documents mean that used electrical and electronic

products and batteries should not be mixed with general household waste.

For proper treatment, recovery and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the Directives 2002/96/EC and 2006/66/EC. By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling.

For more information about collection and recycling of old products and batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased the items.

Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.

For business users in the European Union

If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information.

Information on Disposal in other Countries outside the European Union

These symbols (A, B, C) are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.

Note for the battery symbol

This symbol (B) might be used in combination with a chemical symbol (C). In this case it complies with the requirement set by the Directive for the chemical involved.

Specifications

RStandard:

DECT (Digital Enhanced Cordless Telecommunications),

GAP (Generic Access Profile)

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333


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Important Information

RFrequency range:

1.88 GHz to 1.90 GHz

RRF transmission power:

Approx. 10 mW (average power per channel)

RPower source:

220–240 V AC, 50/60 Hz

RPower consumption: Base unit*1:

Standby: Approx. 0.52 W Maximum: Approx. 2.7 W

Base unit*2:

Standby: Approx. 0.54 W Maximum: Approx. 2.7 W

Charger:

Standby: Approx. 0.1 W Maximum: Approx. 1.8 W

ROperating conditions:

0 °C – 40 °C, 20 % – 80 % relative air humidity (dry)

*1 KX-TG2711 series: page 3

*2 KX-TG2721 series: page 3

Note:

RDesign and specifications are subject to change without notice.

RThe illustrations in these instructions may vary slightly from the actual product.

10	Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333


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Panasonic KX-TG2711E, KX-TG2724E, KX-TG2712E, KX-TG2723E, KX-TG2721E Operating Instructions

Getting Started

Setting up

Connections

RUse only the supplied Panasonic AC adaptor PNLV226E.

RWhen mounting the unit on a wall, see page 40.

n Base unit

Press plug firmly.

“Click”

Hook

To power outlet

Use only the supplied telephone line cord.

(DSL/ADSL filter*)

To telephone line

Correct Incorrect

*DSL/ADSL filter (not supplied) is required if you have DSL/ADSL service.

n Charger

Battery installation

RUSE ONLY Ni-MH batteries AAA (R03) size.

RDo NOT use Alkaline/Manganese/Ni-Cd batteries.

RConfirm correct polarities (, ).

Rechargeable Ni-MH ONLY

Battery charging

Charge for about 7 hours.

RWhen the batteries are fully charged,

“Fully charged” is displayed.

Confirm “Charging” is displayed.

Hooks

To power outlet

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333


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Getting Started

Note when setting up

Note for connections

RThe AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.)

RThe AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.

During a power failure

The unit will not work during a power failure. We recommend connecting a corded-type telephone (without AC adaptor) to the same telephone line or to the same telephone line jack using a T-adaptor. Your Panasonic sales shop can offer you more information about connection possibilities.

Note for battery installation

RUse the supplied rechargeable batteries. For replacement, we recommend using the Panasonic rechargeable batteries noted on page 4, 8.

RWipe the battery ends (, ) with a dry cloth.

RAvoid touching the battery ends (, ) or the unit contacts.

Note for battery charging

RIt is normal for the handset to feel warm during charging.

RClean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month. Before cleaning the unit, disconnect from power outlets and any telephone line cords. Clean more often if the unit is exposed to grease, dust, or high humidity.

Battery level

Icon	Battery level
	High

	Medium

	Low

	Needs charging.

Panasonic Ni-MH battery performance (supplied batteries)

Operation	Operating time
In continuous use	20 hours max.
Not in use (standby)	170 hours max.

Note:

RIt is normal for batteries not to reach full capacity at the initial charge. Maximum battery performance is reached after a few complete cycles of charge/discharge (use).

RActual battery performance depends on usage and ambient environment.

REven after the batteries are fully charged, the handset can be left on the base unit or charger without any ill effect on the batteries.

RThe battery level may not be displayed correctly after you replace the batteries. In this case, place the handset on the base unit or charger and let it charge for at least 7 hours.