Panasonic KX-TG3620, KX-TGC360 Operating Instructions

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Operating Instructions

Cordless Telephone

Model No.

KX-TGC350

KX-TGC352

Cordless Telephone with

Digital Answering Machine

Model No.

KX-TGC360

KX-TGC362

KX-TG3620

Model shown is KX-TGC350.

Before initial use, see “Getting Started”

on page 8.

Thank you for purchasing a Panasonic product.

Please read these operating instructions before using the unit and save them for

future reference.

Consulte “Guía Rápida Española”, página 36.

For assistance, visit our Web site: http://shop.panasonic.com/support for

customers in the U.S.A.

Please register your product: http://shop.panasonic.com/support

TGC35x_36x(en)_1116_ver012.pdf 1 2015/11/16 9:16:32

Introduction

Model composition .......................................3

Accessory information ..................................3

Important Information

For your safety .............................................5

Important safety instructions ........................6

For best performance ...................................6

Other information .........................................7

Specifications ...............................................7

Getting Started

Setting up .....................................................8

Controls ........................................................9

Display icons ..............................................10

Language settings ......................................10

Date and time .............................................10

Recording your greeting message

(KX-TGC360 series) ...................................

Other settings .............................................11

Making/Answering Calls

Making calls ...............................................12

Answering calls ..........................................12

Useful features during a call .......................12

Intercom .....................................................13

Phonebook

Phonebook .................................................14

Speed dial ..................................................15

Programming

Menu list .....................................................17

Alarm ..........................................................20

Silent mode ................................................20

Call block ....................................................20

Other programming ....................................21

Registering a handset to the base unit .......22

Caller ID Service

Using Caller ID service ...............................23

Caller list ....................................................23

Answering System

Answering system (KX-TGC360 series) ....24

Turning the answering system on/off .........24

Greeting message ......................................24

Listening to messages ...............................24

Remote operation .......................................25

Answering system settings .........................26

Useful Information

Voicemail service .......................................28

Error messages ..........................................29

Troubleshooting .........................................29

Wall mounting (Charger only) ....................32

FCC and other information .........................33

Guía Rápida Española

Guía Rápida Española ...............................36

Appendix

Customer services .....................................40

Limited Warranty (ONLY FOR U.S.A.) .......41

Index

Index...........................................................43

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Model composition

Series Model No.

Base unit Handset

Part No. Part No. Quantity

KX-TGC350

eries

KX-TGC350 KX-TGC350 KX-TGCA35 1

KX-TGC352 KX-TGC350 KX-TGCA35 2

KX-TGC360

eries

KX-TGC360 KX-TGC360 KX-TGCA35 1

KX-TGC362 KX-TGC360 KX-TGCA35 2

KX-TG3620 KX-TGC360 KX-TGCA35 1

Accessory information

Supplied accessories

No. Accessory item/Part number

Quantity

KX-TGC350

X-TGC360

KX-TG3620

KX-TGC352

X-TGC362

A AC adaptor/PNLV226-0X 1 1

B Telephone line cord/

QJA10075Y (Black) or

PQJA10075Z (Transparence)

1 1

C Rechargeable batteries/HHR-4DPA 2 4

Handset cover

/PNYNTGCA35BR

1 2

E Charger/PNLC1073ZB – 1

*1 The handset cover comes attached to the handset.

A B C D E

For assistance, please visit http://shop.panasonic.com/support

Introduction

TGC35x_36x(en)_1116_ver012.pdf 3 2015/11/16 9:16:35

Additional/replacement accessories

Please contact your nearest Panasonic dealer for sales information (page 40).

Accessory item Model number/Specifications

Rechargeable

atteries

HHR-4DPA

R To order, please visit http://shop.panasonic.com/support

Battery type:

–

Nickel metal hydride (Ni-MH)

– 2 x AAA (R03) size for each handset

Range extender

KX-TGA405

*1 By installing this unit, you can extend the range of your phone system to include areas

here reception was previously not available. This product can be purchased online. Please

visit our Web site: http://shop.panasonic.com/support

Expanding your phone system

Handset (optional): KX-TGDA20

You can expand your phone system by registering optional handsets (6 max.) to a single base

nit.

For assistance, please visit http://shop.panasonic.com/support

Introduction

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For your safety

o prevent severe injury and loss of life/

property, read this section carefully before

using the product to ensure proper and safe

operation of your product.

WARNING

Power connection

R U

se only the power source marked on the

product.

R Do not overload power outlets and

extension cords. This can result in the risk

of fire or electric shock.

R Completely insert the AC adaptor/power

plug into the power outlet. Failure to do so

may cause electric shock and/or excessive

heat resulting in a fire.

R Regularly remove any dust, etc. from the

AC adaptor/power plug by pulling it from

the power outlet, then wiping with a dry

cloth. Accumulated dust may cause an

insulation defect from moisture, etc.

resulting in a fire.

R Unplug the product from power outlets if it

emits smoke, an abnormal smell, or makes

an unusual noise. These conditions can

cause fire or electric shock. Confirm that

smoke has stopped emitting and contact us

at http://shop.panasonic.com/support

R Unplug from power outlets and never touch

the inside of the product if its casing has

been broken open.

R Never touch the plug with wet hands.

Danger of electric shock exists.

Installation

R T

o prevent the risk of fire or electrical

shock, do not expose the product to rain or

any type of moisture.

R Do not place or use this product near

automatically controlled devices such as

automatic doors and fire alarms. Radio

waves emitted from this product may cause

such devices to malfunction resulting in an

accident.

R D

o not allow the AC adaptor or telephone

line cord to be excessively pulled, bent or

placed under heavy objects.

Operating safeguards

R U

nplug the product from power outlets

before cleaning. Do not use liquid or

aerosol cleaners.

R Do not disassemble the product.

R Do not spill liquids (detergents, cleansers,

etc.) onto the telephone line cord plug, or

allow it to become wet at all. This may

cause a fire. If the telephone line cord plug

becomes wet, immediately pull it from the

telephone wall jack, and do not use.

Medical

R C

onsult the manufacturer of any personal

medical devices, such as pacemakers or

hearing aids, to determine if they are

adequately shielded from external RF

(radio frequency) energy. (The product

operates in the frequency range of

1.92 GHz to 1.93 GHz, and the RF

transmission power is 115 mW (max.).)

R Do not use the product in health care

facilities if any regulations posted in the

area instruct you not to do so. Hospitals or

health care facilities may be using

equipment that could be sensitive to

external RF energy.

CAUTION

Installation and location

R Never install telephone wiring during an

electrical storm.

R Never install telephone line jacks in wet

locations unless the jack is specifically

designed for wet locations.

R Never touch uninsulated telephone wires or

terminals unless the telephone line has

been disconnected at the network interface.

R Use caution when installing or modifying

telephone lines.

R The AC adaptor is used as the main

disconnect device. Ensure that the AC

outlet is installed near the product and is

easily accessible.

For assistance, please visit http://shop.panasonic.com/support

Important Information

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R T

his product is unable to make calls when:

– the handset batteries need recharging or

have failed.

– there is a power failure.

Battery

R W

e recommend using the batteries noted

on page 4. USE ONLY rechargeable

Ni-MH batteries AAA (R03) size.

R Do not mix old and new batteries.

R Do not open or mutilate the batteries.

Released electrolyte from the batteries is

corrosive and may cause burns or injury to

the eyes or skin. The electrolyte is toxic and

may be harmful if swallowed.

R Exercise care when handling the batteries.

Do not allow conductive materials such as

rings, bracelets, or keys to touch the

batteries, otherwise a short circuit may

cause the batteries and/or the conductive

material to overheat and cause burns.

R Charge the batteries provided with or

identified for use with this product only, in

accordance with the instructions and

limitations specified in this manual.

R Only use a compatible base unit (or

charger) to charge the batteries. Do not

tamper with the base unit (or charger).

Failure to follow these instructions may

cause the batteries to swell or explode.

Attention:

A nickel metal hydride battery that is

ecyclable powers the product you have

purchased.

Please call 1-800-8-BATTERY

(1-800-822-8837) for information on how to

recycle this battery.

Important safety

nstructions

When using your product, basic safety

precautions should always be followed to

reduce the risk of fire, electric shock, and

injury to persons, including the following:

1. Do not use this product near water for

example, near a bathtub, washbowl,

kitchen sink, or laundry tub, in a wet

basement or near a swimming pool.

2. Avoid using a telephone (other than a

cordless type) during an electrical storm.

There may be a remote risk of electric

shock from lightning.

3. Do not use the telephone to report a gas

leak in the vicinity of the leak.

4. Use only the power cord and batteries

indicated in this manual. Do not dispose of

batteries in a fire. They may explode.

Check with local codes for possible special

disposal instructions.

SAVE THESE INSTRUCTIONS

For best performance

Environment

R The product should be kept free from

excessive smoke, dust, high temperature,

and vibration.

R When you leave the product unused for a

long period of time, unplug the product from

the power outlet.

R The product should be kept away from heat

sources such as heaters, kitchen stoves,

etc. It should not be placed in rooms where

the temperature is less than 0 °C (32 °F) or

greater than 40 °C (104 °F). Damp

basements should also be avoided.

R Operating the product near electrical

appliances may cause interference. Move

away from the electrical appliances.

For assistance, please visit http://shop.panasonic.com/support

Important Information

TGC35x_36x(en)_1116_ver012.pdf 6 2015/11/16 9:16:35

Other information

AUTION: Risk of explosion if battery is

replaced by an incorrect type. Dispose of used

batteries according to the instructions.

Notice for product disposal, transfer,

r return

R This product can store your private/

confidential information. To protect your

privacy/confidentiality, we recommend that

you erase information such as phonebook

or caller list entries from the memory before

you dispose of, transfer, or return the

product.

Notice

Specifications

R S

tandard:

DECT 6.0 (Digital Enhanced

Cordless Telecommunications 6.0)

R Frequency range:

1.92 GHz to 1.93 GHz

R RF transmission power:

115 mW (max.)

R Power source:

120 V AC, 60 Hz

R Power consumption:

Base unit

Standby: Approx. 0.6 W

Maximum: Approx. 3.2 W

Base unit

Standby: Approx. 0.7 W

Maximum: Approx. 3.5 W

Charger:

Standby: Approx. 0.1 W

Maximum: Approx. 1.8 W

R Operating conditions:

0 °C – 40 °C (32 °F – 104 °F), 20 % – 80 %

relative air humidity (dry)

*1 KX-TGC350 series

*2 KX-TGC360 series

For assistance, please visit http://shop.panasonic.com/support

Important Information

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Setting up

Connections

Connect the AC adaptor to the unit by

ressing the plug firmly.

Fasten the cord by hooking it.

Connect the AC adaptor to the power

utlet.

Connect the telephone line cord to the

nit, then to the single-line telephone jack

(RJ11C) until you hear a click.

A DSL/ADSL filter (not supplied) is

equired if you have a DSL/ADSL service.

Battery installation

R USE ONLY rechargeable Ni-MH batteries

AAA (R03) size (

R D

o NOT use alkaline/manganese/Ni-Cd

batteries.

R Confirm correct polarities (

, ).

Battery charging

harge for about 7 hours.

Note for battery charging

R Clean the charge contacts with a soft and

dry cloth once a month. Before cleaning the

unit, disconnect from power outlets and any

telephone line cords.

Battery level

Icon Battery level

High

Medium

Low

Needs charging.

Empty

Panasonic Ni-MH battery

erformance (supplied batteries)

Operation Operating time

In continuous use

9 hours max.

Not in use (standby)

4 days max.

*1 If eco mode is on.

For assistance, please visit http://shop.panasonic.com/support

Getting Started

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Note:

R A

ctual battery performance depends on

usage and ambient environment.

Intelligent eco mode

his feature automatically reduces handset

power consumption whenever possible.

When it is activate,

is displayed.

Controls

Handset

Speaker

M N

(TALK)

Dial keypad (*:

TONE)

MZN (

SP-PHONE: Speakerphone)

Microphone

Receiver

Display

FFN

LASHNMCALL WAITN

NTERCOMN

R This feature is available between 2

handsets.

Charge contacts

oft keys

avigator key

– MDN, MCN, MFN, or MEN: Scroll through various

lists and items.

– VOL. (Volume: MDN or MCN): Adjust the

receiver or speaker volume while talking.

– MFN

: View the phonebook entry.

– MEN

REDIAL: View the redial list.

– MCN CID (Caller ID): View the caller list.

Base unit

n K

X-TGC350 series

A B

Charge contacts

M N

(LOCATOR)

For assistance, please visit http://shop.panasonic.com/support

Getting Started

TGC35x_36x(en)_1116_ver012.pdf 9 2015/11/16 9:16:35

n K

X-TGC360 series

E FDCB

I J K

Charge contacts

M N

(Repeat)

MjN/M

kN (VOLUME: Volume up/down)

M N

(LOCATOR)

Speaker

RASEN

ANSWER ON/OFF indicator

NSWER ON/OFFN

M N

(PLAY/STOP)

Message indicator

M N

(Skip)

Display icons

Handset display items

Item Meaning

Within base unit range

Out of base unit range

The line is in use.

R W

hen flashing:

The call is put on hold.

R When flashing rapidly: An

incoming call is now being

received.

Eco mode is on. (page 9)

Z Speakerphone is on.

(

page 12)

Item Meaning

Ringer volume is off.

(

page 12)

Silent mode is on. (page 20)

Call sharing mode is off.

(

page 19)

Alarm is on. (page 20)

Handset number

Battery level

Blocked call (page 20)

Clarity booster is on

utomatically.

In use

Answering system is being

sed by the base unit

(KX-TGC360 series) or

another handset.

Line in

Someone is using the line.

Language settings

Display language

1 MM

ENUN#110

2 MbN: Select the desired setting. a

MSAVEN a MOFFN

Voice guidance language

(

KX-TGC360 series)

1 MMENUN#112

2 MbN: Select the desired setting. a

MSAVEN a MOFFN

Date and time

1 MM

ENUN#101

For assistance, please visit http://shop.panasonic.com/support

Getting Started

TGC35x_36x(en)_1116_ver012.pdf 10 2015/11/16 9:16:35

2 E

nter the current month, date, and year

by selecting 2 digits for each.

Example: July 15, 2016

07 15 16

3 MOKN

4 Enter the current hour and minute

(12-hour clock format) by selecting 2

digits for each.

Example: 9:30

09 30

5 *: Select “AM” or “PM”.

6 MSAVEN a MOFFN

Note:

R Either 12-hour or 24-hour time format is

used depending on the display language.

Recording your greeting

essage (KX-TGC360

series)

You can record your own greeting message

instead of using a pre-recorded greeting

message. See page 24 for details.

1 MMENUN#302

2 MbN: “Yes” a MSELECTN

3 Record a greeting message. a MSTOPN

a MOFFN

Other settings

Dialing mode

1 MM

ENUN#120

2 MbN: Select the desired setting. a

MSAVEN a MOFFN

For assistance, please visit http://shop.panasonic.com/support

Getting Started

TGC35x_36x(en)_1116_ver012.pdf 11 2015/11/16 9:16:35

Making calls

1 L

ift the handset and dial the phone

number.

R To correct a digit, press MCLEARN.

2 M

or MZN

R To adjust the receiver or speaker

volume, press MDN or MCN repeatedly.

3 When you finish talking, press MOFFN.

Note:

R To switch back to the receiver, press MZN/

Making a call using the redial list

The last 5 phone numbers dialed are stored in

the redial list.

1 MEN REDIAL

2 MbN: Select the desired entry. a M N

Pause (for PBX/long distance service

users)

A pause is sometimes required when making

calls using a PBX or long distance service.

When storing a calling card access number

and/or PIN in the phonebook, a pause is also

needed (page 15).

Example: If you need to dial the line access

number “9” when making outside calls with a

PBX:

1 9 a MDN (Pause)

2 Dial the phone number. a M N

Answering calls

1 L

ift the handset and press M

or M

hen the unit rings.

2 When you finish talking, press MOFFN.

Auto talk: You can answer calls simply by

lifting the handset (page 19).

Temporary handset ringer off: Press M

Adjusting the handset ringer volume

ress MDN or MCN repeatedly while ringing.

Adjusting the base unit ringer volume

(

KX-TGC360 series)

Press MjN or MkN repeatedly.

R To turn the ringer off, press and hold MkN

until the unit beeps.

Useful features during a

all

Hold

1 P

ress MMENUN during an outside call.

2 MbN: “Hold” a MSELECTN

3 To release hold, press M

ote:

R After holding for 10 minutes, the call is

disconnected.

Mute

1 P

ress MMUTEN during a call.

2 To return to the call, press MMUTEN.

Flash

LASHN allows you to use the special

features of your host PBX.

Note:

R To change the flash time, see page 19.

For call waiting or Call Waiting

aller ID service users

To use call waiting or Call Waiting Caller ID,

you must first subscribe with your phone

service provider.

This feature allows you to receive calls while

you are already talking on the phone. If you

receive a call while on the phone, you will hear

a call waiting tone.

For assistance, please visit http://shop.panasonic.com/support

Making/Answering Calls

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If you subscribe to both Caller ID and Call

aiting with Caller ID services, the 2nd

caller’s information is displayed on the

handset that is in use after you hear the call

waiting tone.

1 Press MCALL WAITN to answer the 2nd

call.

2 To switch between calls, press MCALL

WAITN.

Note:

R Please contact your phone service provider

for details and availability of this service in

your area.

Temporary tone dialing (for

otary/pulse service users)

Press * (TONE) before entering access

numbers which require tone dialing.

Call share

hile you are on an outside call, another unit

can join the conversation. Only 2 units can join

an outside call.

Note:

R To prevent other users from joining your

conversations, turn call sharing mode off

(page 19).

Transferring calls, conference

calls

1 During an outside call, press

MINTERCOMN.

When 3 or more handsets are

registered:

MbN: Select the desired unit. a MSELECTN

2 Wait for the paged party to answer.

R If the paged party does not answer,

press M

to return to the outside

call.

3 To complete the transfer:

Press MOFFN.

To establish a conference call:

MMENUN a MbN: “Conf.” a MSELECTN

R To leave the conference, press MOFFN.

R T

o put the outside call on hold:

MMENUN a MbN: “Hold” a

MSELECTN

To resume the conference: MMENUN

a MbN: “Conf.” a MSELECTN

R To cancel the conference: MMENUN a

MbN: “Stop conference” a

MSELECTN

Intercom

Making an intercom call

1 MI

NTERCOMN.

When 3 or more handsets are

registered:

MbN: Select the desired unit. a MSELECTN

For assistance, please visit http://shop.panasonic.com/support

Making/Answering Calls

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Phonebook

ou can add 50 names (16 characters max.)

and phone numbers (24 digits max.) to the

phonebook.

Adding phonebook entries

1 or MFN a MM

ENUN

2 MbN: “Add new entry” a MSELECTN

3 Enter the party’s name. a MOKN

4 Enter the party’s phone number. a MOKN

5 MbN: Select the desired group. a

MSELECTN 2 times a MOFFN

Entering characters

ress the dial key that corresponds to the

desired character. Press repeatedly to scroll

through the available characters.

The following operations are also available.

Key Operation

* Switch between the

ppercase and lowercase

(A « a)

MFN MEN Move the cursor

LEARN Erase the character or number

R To erase all, press and

hold it.

Storing a redial list number to the

honebook

1 MEN REDIAL

2 MbN: Select the desired entry. a MSAVEN

3 To store the name, continue from step 3,

“Editing entries”, page 15.

Storing caller information to the

phonebook

1 MCN CID

2 MbN:

Select the desired entry.

R To edit the number: MMENUN a MbN:

“Edit” a MSELECTN

Press MEDITN repeatedly until the

phone number is shown in the desired

format. And then, press MSAVEN. Go to

step 5.

3 MMENUN

4 MbN: “Save CID” a MSELECTN

5 MbN: “Phonebook” a MSELECTN

6 Continue from step 3, “Editing entries”,

page 15.

Groups

ou can assign your phone entries to groups

for each searching. You can assign a ringtone

to each group to help identify incoming calls

(Caller ID required).

Changing group names/setting ringer

1 or MFN a MM

ENUN

2 MbN: “Group” a MSELECTN

3 MbN: Select the desired group. a

MSELECTN

4 To change group names

MbN: “Group name” a MSELECTN a

Edit the name. a MSAVEN

To set group ringer tone

MbN: Select the current setting of the

group ringer tone. a MSELECTN a MbN:

Select the desired ringer tone. a MSAVEN

5 MOFFN

Finding and calling from a

honebook entry

or MFN

2 MbN:

Select the desired entry.

3 M

For assistance, please visit http://shop.panasonic.com/support

Phonebook

TGC35x_36x(en)_1116_ver012.pdf 14 2015/11/16 9:16:36

+ 30 hidden pages

Panasonic KX-TG3620, KX-TGC360 Operating Instructions

Table of Contents

Model composition

Accessory information

Introduction

For your safety

Important Information

For best performance

Other information

Specifications

Setting up

Getting Started

Controls

Display icons

Language settings

Date and time

Other settings

Making calls

Answering calls

Making/Answering Calls

Intercom

Phonebook

phonebook