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K Service Source
Apple SuperDrive
K Service Source
Troubleshooting
Apple SuperDrive
Troubleshooting |
General/ - 1 |
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General
The Symptom Charts included in this chapter will help you diagnose specific symptoms related to your product. Because cures are listed on the charts in the order of most likely solution, try the first cure first. Verify whether or not the product continues to exhibit the symptom. If the symptom persists, try the next cure. (Note: If you have replaced a module, reinstall the original module before you proceed to the next cure.)
If you are not sure what the problem is, or if the Symptom Charts do not resolve the problem, refer to the Flowchart for the product family.
For additional assistance, contact Apple Technical Support.
Troubleshooting Symptom Charts/ - 2
Symptom Charts
Drive does not come |
1 |
Replace drive mechanism. |
on; LED flashes once |
2 |
Replace external drive cable. |
or does not light |
3 |
Replace LED assembly. |
Drive reads but does |
1 |
Verify that drive is 1.4 MB SuperDrive. |
not write |
2 |
Replace drive mechanism. |
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3 |
Replace external drive cable. |
Drive does not read |
1 |
Replace bad disk. |
but LED comes on |
2 |
Replace drive mechanism. |
Drive does not eject |
1 |
Replace drive mechanism. |
disk |
2 |
Replace eject switch cable assembly. |
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Troubleshooting |
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Symptom Charts/ - 3 |
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Drive functions, but |
1 |
Replace LED assembly. |
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LED does not light |
2 |
Replace drive mechanism. |
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MS-DOS drive does |
To read and write files with either MS-DOS or 1.4 MB drive, |
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not recognize disk |
format all disks with MS-DOS drive first. |
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formatted on 1.4 MB |
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SuperDrive |
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Drive reads/writes |
1 |
Verify that drive is 1.4 MB SuperDrive. |
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to 800K disks but not |
2 |
Replace drive mechanism. |
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to HD disks |
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Drive is unable to |
1 |
Clean drive. |
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read; many file |
2 |
Replace drive mechanism. |
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transfer errors occur |
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Troubleshooting |
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Symptom Charts/ - 4 |
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Drive fails to format |
1 |
Clean drive. |
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2 |
Replace drive mechanism. |
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K Service Source
Take Apart
Apple SuperDrive
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