Ricoh Aficio SP 4410SF Owner's Manual

Mono Laser MFP

User's Guide

June 2011

Machine type(s):

7014, 4569, 4570

Model(s):

431, 636, 63W, n01, n02, g01, g02, n11, n12, g11, g12, hn1, hn2, wh1, wh2, 43K, 6K6, 6K7

Contents
Safety information.....................................................................................	14
Learning about the printer.........................................................................	16
Thank you for choosing this printer!.......................................................................................................	16
Finding information about the printer....................................................................................................	16
Printer configurations.............................................................................................................................	17
Selecting a location for the printer..........................................................................................................	18
Basic functions of the scanner.................................................................................................................	19
Understanding the ADF and scanner glass..............................................................................................	20
Understanding the printer control panel................................................................................................	21
Understanding the home screen.............................................................................................................	22
Using the touch-screen buttons..............................................................................................................	23
Additional printer setup.............................................................................	27
Installing internal options........................................................................................................................	27
Available internal options.................................................................................................................................	27
Accessing the system board to install internal options ....................................................................................	28
Installing a memory card ..................................................................................................................................	30
Installing a flash memory or firmware card......................................................................................................	32
Installing an Internal Solutions Port..................................................................................................................	34
Installing a printer hard disk .............................................................................................................................	41
Installing a fax card ...........................................................................................................................................	45
Installing hardware options.....................................................................................................................	48
Installing a 250or 550-sheet drawer...............................................................................................................	48
Attaching cables......................................................................................................................................	49
Verifying printer setup............................................................................................................................	50
Printing a menu settings page ..........................................................................................................................	50
Printing a network setup page..........................................................................................................................	51
Setting up the printer software...............................................................................................................	51
Installing printer software ................................................................................................................................	51
Updating available options in the printer driver ..............................................................................................	51
Setting up wireless printing.....................................................................................................................	53
Follow these steps to set up your printer.........................................................................................................	53
Information you will need to set up the printer on a wireless network ...........................................................	53
Installing the printer on a wireless network (Windows)...................................................................................	54
Installing the printer on a wireless network (Macintosh).................................................................................	57
Installing the printer on a wired network...............................................................................................	60
Contents

2

Changing port settings after installing a new network Internal Solutions Port......................................	63
Setting up serial printing.........................................................................................................................	65
Minimizing your printer's environmental impact........................................	67
Saving paper and toner...........................................................................................................................	67
Using recycled paper ........................................................................................................................................	67
Conserving supplies ..........................................................................................................................................	67
Saving energy..........................................................................................................................................	68
Using Eco-Mode................................................................................................................................................	68
Adjusting Power Saver ......................................................................................................................................	69
Adjusting the brightness of the display ............................................................................................................	69
Setting the standard exit bin light.....................................................................................................................	70
Reducing printer noise............................................................................................................................	71
Loading paper and specialty media............................................................	72
Setting the Paper Size and Paper Type....................................................................................................	72
Configuring Universal paper settings......................................................................................................	72
Avoiding jams..........................................................................................................................................	73
Loading trays...........................................................................................................................................	73
Using the multipurpose feeder...............................................................................................................	77
Linking and unlinking trays......................................................................................................................	82
Linking trays......................................................................................................................................................	82
Unlinking trays ..................................................................................................................................................	82
Assigning a custom paper type name ...............................................................................................................	82
Changing a Custom Type <x> name ..................................................................................................................	83
Paper and specialty media guidelines.........................................................	84
Paper guidelines......................................................................................................................................	84
Paper characteristics.........................................................................................................................................	84
Unacceptable paper..........................................................................................................................................	85
Selecting paper .................................................................................................................................................	85
Using recycled paper and other office papers ..................................................................................................	85
Selecting preprinted forms and letterhead ......................................................................................................	86
Storing paper ....................................................................................................................................................	86
Supported paper sizes, types, and weights.............................................................................................	87
Paper sizes supported by the printer................................................................................................................	87
Paper types and weights supported by the printer ..........................................................................................	88
Paper capacities................................................................................................................................................	89
Printing......................................................................................................	90
Printing a document................................................................................................................................	90
Contents

3

Printing on both sides of the paper (duplexing)......................................................................................	90
Printing on specialty media.....................................................................................................................	91
Tips on using letterhead ...................................................................................................................................	91
Tips on using transparencies ............................................................................................................................	91
Tips on using envelopes....................................................................................................................................	91
Tips on using labels...........................................................................................................................................	92
Tips on using card stock....................................................................................................................................	92
Printing confidential and other held jobs................................................................................................	93
Holding jobs in the printer................................................................................................................................	93
Printing confidential and other held jobs from Windows.................................................................................	94
Printing confidential and other held jobs from a Macintosh computer ...........................................................	94
Printing from a flash drive.......................................................................................................................	95
Printing information pages......................................................................................................................	96
Printing a font sample list .................................................................................................................................	96
Printing a directory list......................................................................................................................................	96
Printing the print quality test pages .................................................................................................................	96
Canceling a print job................................................................................................................................	97
Canceling a print job from the printer control panel........................................................................................	97
Canceling a print job from the computer .........................................................................................................	97
Copying......................................................................................................	99
Making copies.........................................................................................................................................	99
Making a quick copy .........................................................................................................................................	99
Copying using the ADF ......................................................................................................................................	99
Copying using the scanner glass .....................................................................................................................	100
Copying photos......................................................................................................................................	100
Copying on specialty media...................................................................................................................	100
Making transparencies ...................................................................................................................................	100
Copying to letterhead .....................................................................................................................................	101
Customizing copy settings.....................................................................................................................	101
Copying from one size to another ..................................................................................................................	101
Making copies using paper from a selected tray ............................................................................................	101
Copying on both sides of the paper (duplexing).............................................................................................	102
Reducing or enlarging copies..........................................................................................................................	102
Adjusting copy quality ....................................................................................................................................	102
Collating copies...............................................................................................................................................	103
Placing separator sheets between copies.......................................................................................................	103
Copying multiple pages onto a single sheet ...................................................................................................	104
Creating a custom job (job build)....................................................................................................................	104
Pausing the current print job to make copies.......................................................................................	105
Placing information on copies...............................................................................................................	105
Placing the date and time at the top of each page.........................................................................................	105
Contents

4

Placing an overlay message on each page......................................................................................................	106
Canceling a copy job..............................................................................................................................	106
Canceling a copy job while the document is in the ADF .................................................................................	106
Canceling a copy job while copying pages using the scanner glass ................................................................	106
Canceling a copy job while the pages are being printed ................................................................................	107
Understanding the copy screens and options.......................................................................................	107
Copy from .......................................................................................................................................................	107
Copy to............................................................................................................................................................	107
Scale................................................................................................................................................................	107
Darkness .........................................................................................................................................................	107
Content ...........................................................................................................................................................	108
Sides (Duplex) .................................................................................................................................................	108
Collate.............................................................................................................................................................	108
Options ...........................................................................................................................................................	108
Improving copy quality..........................................................................................................................	109
E-mailing..................................................................................................	111
Getting ready to e-mail.........................................................................................................................	111
Enabling the e-mail function...........................................................................................................................	111
Setting up the e-mail function ........................................................................................................................	112
Configuring the e-mail settings.......................................................................................................................	112
Creating an e-mail shortcut...................................................................................................................	112
Creating an e-mail shortcut using the Embedded Web Server.......................................................................	112
Creating an e-mail shortcut using the touch screen .......................................................................................	113
E-mailing a document............................................................................................................................	113
Sending an e-mail using the touch screen ......................................................................................................	113
Sending an e-mail using a shortcut number ...................................................................................................	113
Sending an e-mail using the address book .....................................................................................................	114
Customizing e-mail settings...................................................................................................................	114
Adding e-mail subject and message information ...........................................................................................	114
Changing the output file type .........................................................................................................................	115
Canceling an e-mail...............................................................................................................................	115
Understanding e-mail options...............................................................................................................	115
Original Size ....................................................................................................................................................	115
Sides (Duplex) .................................................................................................................................................	115
Orientation .....................................................................................................................................................	116
Binding ............................................................................................................................................................	116
E-mail Subject .................................................................................................................................................	116
E-mail File Name .............................................................................................................................................	116
E-mail Message ...............................................................................................................................................	116
Resolution .......................................................................................................................................................	116
Send As ...........................................................................................................................................................	116
Content ...........................................................................................................................................................	116
Contents

5

Advanced Options...........................................................................................................................................	117
Faxing......................................................................................................	118
Getting the printer ready to fax............................................................................................................	118
Setting up the printer to fax ...........................................................................................................................	118
Choosing a fax connection..............................................................................................................................	118
Connecting to an analog telephone line .........................................................................................................	119
Connecting to a DSL service............................................................................................................................	120
Connecting to a PBX or ISDN system ..............................................................................................................	120
Connecting to a distinctive ring service ..........................................................................................................	121
Connecting the printer and a telephone or answering machine to the same telephone line........................	121
Connecting to an adapter for your country or region ....................................................................................	123
Connecting to a computer with a modem......................................................................................................	128
Enabling the fax function ................................................................................................................................	129
Using the Embedded Web Server for fax setup..............................................................................................	130
Setting the date and time ...............................................................................................................................	130
Turning daylight saving time on or off............................................................................................................	131
Sending a fax.........................................................................................................................................	131
Sending a fax using the printer control panel.................................................................................................	131
Getting ready to send a fax using the computer ............................................................................................	131
Installing a PostScript driver ...........................................................................................................................	132
Sending a fax using the computer ..................................................................................................................	133
Creating shortcuts.................................................................................................................................	134
Creating a fax destination shortcut using the Embedded Web Server...........................................................	134
Creating a fax destination shortcut using the touch screen ...........................................................................	134
Using shortcuts and the address book..................................................................................................	135
Using fax shortcuts .........................................................................................................................................	135
Using the address book ..................................................................................................................................	135
Customizing fax settings........................................................................................................................	136
Changing the fax resolution ............................................................................................................................	136
Making a fax lighter or darker ........................................................................................................................	136
Sending a fax at a scheduled time ..................................................................................................................	136
Printing an incoming fax on both sides of the paper (duplexing)...................................................................	137
Viewing a fax log .............................................................................................................................................	137
Blocking junk faxes..........................................................................................................................................	137
Canceling an outgoing fax.....................................................................................................................	138
Canceling a fax while the original documents are still scanning.....................................................................	138
Canceling a fax after the original documents have been scanned to memory...............................................	138
Understanding fax options....................................................................................................................	138
Original Size ....................................................................................................................................................	138
Content ...........................................................................................................................................................	138
Sides (Duplex) .................................................................................................................................................	139
Resolution .......................................................................................................................................................	139
Contents

6

Darkness .........................................................................................................................................................	139
Advanced Options...........................................................................................................................................	139
Improving fax quality.............................................................................................................................	140
Holding and forwarding faxes...............................................................................................................	140
Holding faxes ..................................................................................................................................................	140
Forwarding a fax .............................................................................................................................................	141
Scanning to an FTP address......................................................................	142
Scanning to an FTP address...................................................................................................................	142
Scanning to an FTP address using the keypad ................................................................................................	142
Scanning to an FTP address using a shortcut number ....................................................................................	142
Scanning to an FTP address using the address book ......................................................................................	143
Creating shortcuts.................................................................................................................................	143
Creating an FTP shortcut using the Embedded Web Server...........................................................................	143
Creating an FTP shortcut using the touch screen ...........................................................................................	144
Understanding FTP options...................................................................................................................	144
Original Size ....................................................................................................................................................	144
Sides (Duplex) .................................................................................................................................................	144
Orientation .....................................................................................................................................................	144
Binding ............................................................................................................................................................	144
Resolution .......................................................................................................................................................	144
Send As ...........................................................................................................................................................	145
Content ...........................................................................................................................................................	145
Advanced Options...........................................................................................................................................	145
Improving FTP quality............................................................................................................................	146
Scanning to a computer or flash drive......................................................	147
Scanning to a computer........................................................................................................................	147
Understanding scan profile options......................................................................................................	148
Quick Setup.....................................................................................................................................................	148
Format Type....................................................................................................................................................	148
Compression ...................................................................................................................................................	148
Default Content ..............................................................................................................................................	148
Color ...............................................................................................................................................................	149
Original Size ....................................................................................................................................................	149
Orientation .....................................................................................................................................................	149
Duplex.............................................................................................................................................................	149
JPEG Quality....................................................................................................................................................	149
Darkness .........................................................................................................................................................	149
Resolution .......................................................................................................................................................	149
Advanced Imaging...........................................................................................................................................	149
Scanning to a flash drive........................................................................................................................	150
Contents

7

Improving scan quality..........................................................................................................................	150
Understanding printer menus...................................................................	151
Menus list..............................................................................................................................................	151
Paper menu...........................................................................................................................................	152
Default Source menu ......................................................................................................................................	152
Paper Size/Type menu ....................................................................................................................................	152
Configure MP menu........................................................................................................................................	155
Substitute Size menu ......................................................................................................................................	155
Paper Texture menu .......................................................................................................................................	156
Paper Weight menu ........................................................................................................................................	157
Paper Loading menu .......................................................................................................................................	157
Custom Types menu .......................................................................................................................................	159
Custom Names menu .....................................................................................................................................	159
Custom Scan Sizes menu ................................................................................................................................	159
Universal Setup menu.....................................................................................................................................	160
Reports menu........................................................................................................................................	161
Network/Ports menu.............................................................................................................................	162
Active NIC menu .............................................................................................................................................	162
Standard Network or Network <x> menus .....................................................................................................	162
SMTP Setup menu ..........................................................................................................................................	164
Network Reports menu ..................................................................................................................................	165
Network Card menu........................................................................................................................................	165
TCP/IP menu ...................................................................................................................................................	166
IPv6 menu .......................................................................................................................................................	167
Wireless menu ................................................................................................................................................	168
AppleTalk menu ..............................................................................................................................................	168
NetWare menu ...............................................................................................................................................	169
LexLink menu ..................................................................................................................................................	169
Standard USB menu........................................................................................................................................	170
Parallel <x> menu ...........................................................................................................................................	171
Serial <x> menu ..............................................................................................................................................	173
Security menu.......................................................................................................................................	176
Miscellaneous menu.......................................................................................................................................	176
Confidential Print menu..................................................................................................................................	176
Disk Wiping menu...........................................................................................................................................	177
Security Audit Log menu.................................................................................................................................	178
Set Date/Time menu.......................................................................................................................................	179
Settings menu........................................................................................................................................	180
General Settings menu ...................................................................................................................................	180
Copy Settings menu ........................................................................................................................................	186
Fax Settings menu...........................................................................................................................................	192
E-mail Settings menu ......................................................................................................................................	201
	Contents

8

FTP Settings menu ..........................................................................................................................................	206
Flash Drive menu ............................................................................................................................................	209
Print Settings...................................................................................................................................................	214
Help menu.............................................................................................................................................	225
Maintaining the printer............................................................................	226
Cleaning the exterior of the printer......................................................................................................	226
Cleaning the scanner glass....................................................................................................................	226
Cleaning the ADF separator rollers.......................................................................................................	227
Adjusting scanner registration..............................................................................................................	228
Storing supplies.....................................................................................................................................	229
Checking the status of supplies.............................................................................................................	230
Checking the status of supplies from the printer control panel .....................................................................	230
Checking the status of supplies from a network computer............................................................................	230
Ordering supplies..................................................................................................................................	231
Ordering toner cartridges ...............................................................................................................................	231
Ordering a photoconductor kit .......................................................................................................................	231
Ordering ADF replacement parts....................................................................................................................	231
Moving the printer to another location................................................................................................	231
Shipping the printer..............................................................................................................................	232
Administrative support............................................................................	233
Using the Embedded Web Server.........................................................................................................	233
Checking the device status....................................................................................................................	233
Setting up e-mail alerts.........................................................................................................................	233
Viewing reports.....................................................................................................................................	234
Restoring the factory default settings...................................................................................................	234
Clearing jams............................................................................................	235
Clearing jams.........................................................................................................................................	235
Understanding jam messages and locations...................................................................................................	235
200 and 201 paper jams .................................................................................................................................	236
202 paper jam.................................................................................................................................................	238
231 paper jam.................................................................................................................................................	239
233 paper jam.................................................................................................................................................	241
234 paper jam.................................................................................................................................................	241
235 paper jam.................................................................................................................................................	242
240–249 paper jams .......................................................................................................................................	242
250 paper jam.................................................................................................................................................	243
251 paper jam.................................................................................................................................................	244
290–294 paper jams .......................................................................................................................................	245
Contents

9

Troubleshooting.......................................................................................	249
Solving basic printer problems..............................................................................................................	249
Printer control panel display is blank or displays only diamonds..........................................................	249
Indicator light blinks red........................................................................................................................	249
Check the display for error messages .............................................................................................................	249
Make sure the fax function is set up properly ................................................................................................	249
Understanding printer messages..........................................................................................................	249
Answering .......................................................................................................................................................	249
Change <src> to <x>........................................................................................................................................	250
Check tray <x> connection..............................................................................................................................	250
Close front door..............................................................................................................................................	250
Close door or insert cartridge .........................................................................................................................	250
Connect <x>bps ..............................................................................................................................................	250
Disk corrupted ................................................................................................................................................	251
Disk Full - Scan Job Canceled ..........................................................................................................................	251
Fax failed.........................................................................................................................................................	251
Fax memory full ..............................................................................................................................................	251
Fax partition inoperative. Contact system administrator...............................................................................	251
Fax server 'To Format' not set up. Contact system administrator..................................................................	251
Fax Station Name not set up...........................................................................................................................	251
Fax Station Number not set up .......................................................................................................................	252
Insert Tray <x> ................................................................................................................................................	252
Install Tray <x> ................................................................................................................................................	252
Invalid PIN.......................................................................................................................................................	252
Load <src> with <x> ........................................................................................................................................	252
Load manual feeder with <x> .........................................................................................................................	253
Memory full, cannot print faxes .....................................................................................................................	253
Network/Network <x> ....................................................................................................................................	253
No analog phone line connected to modem, fax is disabled..........................................................................	253
No answer.......................................................................................................................................................	253
No dial tone ....................................................................................................................................................	253
Paper Change: Load Tray<x> <paper type> ....................................................................................................	253
Queued for sending ........................................................................................................................................	253
Remove originals from the scanner ADF ........................................................................................................	254
Remove packaging material, check <x> ..........................................................................................................	254
Remove paper from standard output bin.......................................................................................................	254
Replace <x> if restarting job. ..........................................................................................................................	254
Restore Held Jobs?..........................................................................................................................................	254
Scan Document Too Long ...............................................................................................................................	254
Scanner ADF Cover Open................................................................................................................................	254
Securely clearing disk space............................................................................................................................	254
Serial <x>.........................................................................................................................................................	255
Set clock..........................................................................................................................................................	255
Contents

10

SMTP server not set up. Contact system administrator. ................................................................................		255
Some held jobs were not restored .................................................................................................................		255
System busy, preparing resources for job. .....................................................................................................		255
System busy, preparing resources for job. Deleting held job(s). ....................................................................		255
Unsupported disk............................................................................................................................................		255
Unsupported USB device, please remove.......................................................................................................		255
Unsupported USB hub, please remove...........................................................................................................		255
USB/USB <x>...................................................................................................................................................		255
30	Invalid refill, change toner cartridge..........................................................................................................	256
31	Replace defective cartridge .......................................................................................................................	256
32	Cartridge part number unsupported by device .........................................................................................	256
34	Short paper ................................................................................................................................................	256
35	Insufficient memory to support Resource Save feature ............................................................................	256
37	Insufficient memory to collate job.............................................................................................................	256
37	Insufficient memory, some Held Jobs were deleted..................................................................................	256
37	Insufficient memory, some held jobs will not be restored ........................................................................	257
38 Memory full ...............................................................................................................................................		257
39 Complex page, some data may not have printed ......................................................................................		257
50	PPDS font error ..........................................................................................................................................	257
51	Defective flash detected ............................................................................................................................	257
52	Not enough free space in flash memory for resources..............................................................................	257
53	Unformatted flash detected ......................................................................................................................	258
54	Network <x> software error ......................................................................................................................	258
54	Serial option <x> error ...............................................................................................................................	258
54	Standard network software error..............................................................................................................	258
55	Unsupported option in slot <x> .................................................................................................................	258
56	Parallel port <x> disabled...........................................................................................................................	259
56	Serial port <x> disabled..............................................................................................................................	259
56	Standard parallel port disabled..................................................................................................................	259
56	Standard USB port disabled .......................................................................................................................	259
56	USB port <x> disabled ................................................................................................................................	259
57	Configuration change, held jobs were not restored ..................................................................................	260
58	Too many trays attached ...........................................................................................................................	260
58	Too many flash options installed ...............................................................................................................	260
59	Incompatible tray <x> ................................................................................................................................	260
61	Remove defective disk ...............................................................................................................................	260
62	Disk full ......................................................................................................................................................	261
63	Unformatted disk.......................................................................................................................................	261
80 Routine maintenance needed....................................................................................................................		261
84	Replace PC Kit ............................................................................................................................................	261
84	PC Kit life warning ......................................................................................................................................	261
88	Cartridge low .............................................................................................................................................	261
88.yy Cartridge nearly low..............................................................................................................................		261
88.yy Replace cartridge...................................................................................................................................		261
200–282.yy paper jam ....................................................................................................................................		262
	Contents

11

290-295.yy scanner jam..................................................................................................................................	262
293 Replace all originals if restarting job........................................................................................................	262
293.02 Flatbed Cover Open ............................................................................................................................	262
294 ADF Jam ...................................................................................................................................................	262
840.01 Scanner Disabled ................................................................................................................................	263
841-846 Scanner Service Error........................................................................................................................	263
900–999 Service <message>...........................................................................................................................	263
1565 Emulation error, load emulation option ................................................................................................	263
Solving printing problems.....................................................................................................................	263
Multiple-language PDFs do not print..............................................................................................................	263
Error message about reading USB drive appears ...........................................................................................	264
Jobs do not print.............................................................................................................................................	264
Confidential and other held jobs do not print ................................................................................................	265
Job takes longer than expected to print .........................................................................................................	265
Job prints from the wrong tray or on the wrong paper..................................................................................	266
Incorrect characters print ...............................................................................................................................	266
Tray linking does not work..............................................................................................................................	266
Large jobs do not collate.................................................................................................................................	266
Unexpected page breaks occur.......................................................................................................................	267
Solving copy problems..........................................................................................................................	267
Copier does not respond ................................................................................................................................	267
Scanner unit does not close............................................................................................................................	267
Poor copy quality ............................................................................................................................................	268
Partial document or photo copies ..................................................................................................................	269
Solving scanner problems.....................................................................................................................	270
Checking an unresponsive scanner.................................................................................................................	270
Scan was not successful..................................................................................................................................	270
Scanning takes too long or freezes the computer ..........................................................................................	270
Poor scanned image quality............................................................................................................................	270
Partial document or photo scans....................................................................................................................	271
Cannot scan from a computer ........................................................................................................................	271
Solving fax problems.............................................................................................................................	272
Caller ID is not shown .....................................................................................................................................	272
Cannot send or receive a fax ..........................................................................................................................	272
Can send but not receive faxes.......................................................................................................................	274
Can receive but not send faxes.......................................................................................................................	274
Received fax has poor print quality ................................................................................................................	275
Solving option problems........................................................................................................................	275
Option does not operate correctly or quits after it is installed ......................................................................	275
Drawers...........................................................................................................................................................	276
Flash memory card .........................................................................................................................................	276
Hard disk with adapter ...................................................................................................................................	276
Internal Solutions Port ....................................................................................................................................	277
Memory card ..................................................................................................................................................	277
Contents

12

Solving paper feed problems.................................................................................................................	277
Paper frequently jams.....................................................................................................................................	277
Paper trays......................................................................................................................................................	278
Paper jam message remains after jam is cleared ...........................................................................................	278
Page that jammed does not reprint after you clear the jam ..........................................................................	278
Solving print quality problems..............................................................................................................	279
Isolating print quality problems......................................................................................................................	279
Blank pages .....................................................................................................................................................	279
Characters have jagged or uneven edges .......................................................................................................	280
Clipped images................................................................................................................................................	280
Ghost images ..................................................................................................................................................	280
Gray background.............................................................................................................................................	281
Incorrect margins............................................................................................................................................	281
Paper curl........................................................................................................................................................	282
Print irregularities...........................................................................................................................................	282
Skewed print...................................................................................................................................................	283
Solid black or white streaks ............................................................................................................................	283
Print is too light...............................................................................................................................................	284
Print is too dark ..............................................................................................................................................	285
Streaked vertical lines.....................................................................................................................................	286
Toner fog or background shading appears on the page .................................................................................	287
Toner rubs off .................................................................................................................................................	287
Toner specks ...................................................................................................................................................	288
Transparency print quality is poor..................................................................................................................	288
Embedded Web Server does not open.................................................................................................	288
Check the network connections .....................................................................................................................	288
Check the network settings ............................................................................................................................	289
Contacting Customer Support...............................................................................................................	289
Notices.....................................................................................................	290
Product information..............................................................................................................................	290
Edition notice........................................................................................................................................	290
Power consumption..............................................................................................................................	292
Index........................................................................................................	301

Contents

13

Safetyinformation

Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.

Do not place or use this product near water or wet locations.

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.

Refer service or repairs, other than those described in the user documentation, to a professional service person.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: Follow these guidelines to avoid personal injury or printer damage:

•Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.

•Disconnect all cords and cables from the printer before moving it.

•Use the handholds located on both sides of the printer to lift it.

•Make sure your fingers are not under the printer when you set it down.

•Before setting up the printer, make sure there is adequate clearance around it.

Use only the power cord provided with this product or the manufacturer's authorized replacement.

Use only the telecommunications (RJ-11) cord provided with this product or a 26 AWG or larger replacement when connecting this product to the public switched telephone network.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.

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CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding.

SAVE THESE INSTRUCTIONS.

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Learningabouttheprinter

Thank you for choosing this printer!

We've worked hard to make sure it will meet your needs.

To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.

We're committed to delivering performance and value with our printers, and we want to make sure you're satisfied. If you do encounter any problems along the way, one of our knowledgeable support representatives will be delighted to help you get back on track fast. And if you find something we could do better, please let us know. After all, you are the reason we do what we do, and your suggestions help us do it better.

Finding information about the printer

What are you looking for?	Find it here
Initial setup instructions:	Setup documentation—The setup documentation came
• Connecting the printer	with the printer.
• Installing the printer software
Additional setup and instructions for using the printer:	User's Guide—The User's Guide is available on the
• Supported paper types and sizes	Software and Documentation CD.
• Loading paper	For updates, check our Web site.
• Selecting and storing paper and specialty media
• Performing printing, copying, scanning, and faxing tasks,
depending on your printer model
• Configuring printer settings
• Viewing and printing documents and photos
• Setting up and using printer software
• Setting up and configuring the printer on a network,
depending on your printer model
• Caring for and maintaining the printer
• Troubleshooting and solving problems
Help using the printer software	Windows or Mac Help—Open a printer software
	program or application, and then click Help.
	Click to view context-sensitive information.
	Notes:
	• The Help installs automatically with the printer
	software.
	• The printer software is located in the printer
	Program folder or on the desktop, depending on
	your operating system.

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What are you looking for?	Find it here
Customer support	If you have problems, then contact the place where you
	purchased your printer.
	Note: If you experience a problem while setting up the
	printer, then see the setup documentation that came
	with the printer. Setup troubleshooting information is
	located in the User's Guide.

Printer configurations

Note: Printer configuration may vary depending on your printer model.

Basic model

1	Front door release button
2	Printer control panel
3	Automatic Document Feeder (ADF)
4	Standard exit bin with overhead light
5	Paper stop
6	Standard 250-sheet tray
7	Multipurpose feeder door
8	Front door

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1	System board locks
2	Locking device
3	Ethernet port
4	USB port
	Note: Use this USB port to connect the printer to the computer.
5	Fax wall connection port
	Note: The Fax ports are present only when a fax card is installed.
6	Fax telephone connection port
	Note: The Fax ports are present only when a fax card is installed.
7	Rear door
8	Power switch
9	Printer power cord socket
10	USB peripheral port
11	Removable protective plate
	Note: The protective plate is removed when internal options are installed.

Selecting a location for the printer

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

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When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, then leave enough room for them too. It is important to:

•Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard.

•Provide a flat, sturdy, and stable surface.

•Keep the printer:

–Away from the direct airflow of air conditioners, heaters, or ventilators

–Free from direct sunlight, humidity extremes, or temperature fluctuations

–Clean, dry, and free of dust

•Allow the following recommended amount of space around the printer for proper ventilation:

1	Top	178 mm (7 in.)
2	Right side	76 mm (3 in.)
3	Rear	90 mm (3.5 in.)
4	Front	406 mm (16 in.)
5	Left side	51 mm (2 in.)

Basic functions of the scanner

The scanner provides copy, fax, and scan-to-network capability for large workgroups. You can:

•Make quick copies, or change the settings on the printer control panel to perform specific copy jobs.

•Send a fax using the printer control panel.

•Send a fax to multiple fax destinations at the same time.

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•Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination.

•Scan documents and send them to another printer (PDF by way of FTP).

Note: The fax function is available on selected printer models only.

Understanding the ADF and scanner glass

Automatic Document Feeder (ADF)	Scanner glass

Use the ADF for multiple-page documents.

Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).

You can use the ADF or the scanner glass to scan documents.

Using the ADF

The ADF can scan multiple pages, including duplex pages. If duplex settings are selected, the ADF scans both sides of the page automatically. When using the ADF:

•Load the document into the ADF faceup, short edge first.

•Load up to 50 sheets of plain paper in the ADF input tray.

•Scan sizes from 125 x 127 mm (4.92 x 5.0 in.) to 215.9 x 355.6 mm (8.5 x 14 in.).

•Scan documents with mixed page sizes (letter and legal).

•Scan media weights from 52 to 120 g/m2 (14 to 32 lb).

•Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass.

Using the scanner glass

The scanner glass can be used to scan or copy single pages or book pages. When using the scanner glass:

•Place a document facedown on the scanner glass in the upper left corner.

•Scan or copy documents up to 215.9 x 355.6 mm (8.5 x 14 in.).

•Scan documents with mixed page sizes (letter and legal).

•Copy books up to 25.3-mm (1-in.) thick.

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Understanding the printer control panel

Item		Description
1	Display	View scanning, copying, faxing, and printing options as well as status and error messages.
2	Keypad	Enter numbers or symbols on the display.

3	Dial Pause	• Press	to cause a twoor three-second dial pause in a fax number. In the Fax To field, a
		Dial Pause is represented by a comma (,).

•From the home screen, press to redial a fax number.

•The button functions only within the Fax menu or with fax functions. When outside of the Fax menu, fax function, or home screen, pressing causes an error beep.

4	Back	In the Copy menu, press	to delete the right-most digit of the value in the Copy Count. The
		default value of 1 appears if the entire number is deleted by pressing		numerous times.

In the Fax Destination List, press to delete the right-most digit of a number entered manually. You can also press to delete an entire shortcut entry. Once an entire line is deleted, another press of causes the cursor to move up one line.

In the E-mail Destination List, press to delete the character to the left of the cursor. If the character is in a shortcut, then the shortcut is deleted.

5 Home

Press

to return to the home screen.

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Item		Description
6	Start	• Press	to initiate the current job indicated on the display.

•From the home screen, press to start a copy job with the default settings.

•If pressed while a job is scanning, the button has no effect.

7	Indicator light	Indicates the printer status:
		• Off—The power is off.
		• Blinking green—The printer is warming up, processing data, or printing.
		• Solid green—The printer is on, but idle.
		• Blinking red—Operator intervention is needed.
8	Stop	Stops all printer activity
		A list of options is offered once Stopped appears on the display.

Understanding the home screen

After the printer is turned on and a short warm-up period occurs, the display shows a basic screen which is referred to as the home screen. Use the home screen buttons to initiate an action such as copying, faxing, or scanning; to open the menu screen; or to respond to messages.

Note: Buttons appearing on the home screen may vary depending on home screen customization settings.

Display item		Description
1	Copy	Opens the Copy menus
		Note: From the home screen, you can also access the Copy menus by pressing a number on
		the keypad.
2	E-mail	Opens the E-mail menus
3	Menus	Opens the menus. These menus are available only when the printer is in the Ready state.
4	FTP	Opens the File Transfer Protocol (FTP) menus

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Display item		Description
5	Status message bar	• Shows the current printer status such as Ready or Busy.
		• Shows printer conditions such as Toner Low.
		• Shows intervention messages to give instructions on what you should do so the printer can
		continue processing, such as Close door.
6	Status/Supplies	Appears on the display whenever the printer status includes a message requiring intervention.
		Touch it to access the messages screen for more information on the message, including how
		to clear it.
7	Tips	All menus have a Tips button. Tips is a context-sensitive Help feature within the display touch
		screens.
8	Fax	Opens the Fax menus

Other buttons may appear on the home screen, such as:

Display item	Description
Release Held Faxes	If this button is shown, then there are held faxes with a scheduled hold time previously
	set. To access the list of held faxes, touch this button.
Search Held Jobs	Searches on any of the following items and returns search results:
	• User names for held or confidential print jobs
	• Job names for held jobs, excluding confidential print jobs
	• Profile names
	• Bookmark container or job names
	• USB container or job names for supported extensions only
Held Jobs	Opens a screen containing all the held jobs
Lock Device	This button appears on the screen when the printer is unlocked and Device Lockout
	Personal Identification Number (PIN) has been set.
	Touching this button opens a PIN entry screen. Entering the correct PIN locks the printer
	control panel (touch screen and hard buttons).
Unlock Device	This button appears on the screen when the printer is locked. The printer control panel
	buttons and shortcuts cannot be used while it appears.
	Touching this button opens a PIN entry screen. Entering the correct PIN unlocks the
	printer control panel (touch screen and hard buttons).

Using the touch-screen buttons

Note: Depending on your options and administrative setup, your screens and buttons may vary from those shown.

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Sample touch screen

Button	Function
Home	Returns to the home screen
Down arrow	Opens an options screen
Left scroll decrease	Scrolls to another value in decreasing order
Right scroll increase	Scrolls to another value in increasing order
Left arrow	Scrolls left
Right arrow	Scrolls right
Back	Navigates back to the previous screen

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Other touch-screen buttons

Button	Function
Submit	Saves a value as the new default setting
Down arrow	Moves down to the next screen
Up arrow	Moves up to the next screen
Unselected radio button	This is an unselected radio button. The radio button is gray to show it is unselected.
Selected radio button	This is a selected radio button. The radio button is blue to show it is selected.
Cancel Jobs	Opens the Cancel Jobs screen. The Cancel Jobs screen shows three headings: Print,
	Fax, and Network.
	The following items are available under the Print, Fax, and Network headings:
	•	Print job
	•	Copy job
	•	Fax
	•	FTP
	•	E-mail send
	Each heading has a list of jobs shown in a column under it which can show only three
	jobs per screen. Each job appears as a button which you can touch to access
	information about the job. If more than three jobs exist in a column, then an arrow
	appears enabling you to scroll through the jobs.
Continue	Touch this button to accept a selection or to clear messages, and then proceed with
	the job.
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Button	Function
Cancel	•	Cancels an action or a selection
	•	Cancels out of a screen and returns to the previous screen

Select

Opens the next related menu or menu item

Features

Feature	Description
Menu trail line:	A Menu trail line is located at the top of each menu screen. This feature acts as a
Menus Settings Copy Settings	trail, showing the path taken to arrive at the current menu. It gives the exact location
Number of Copies	within the menus.
	Touch any of the underlined words to return to that menu or menu item.
	The Number of Copies is not underlined since this is the current screen. If you touch
	an underlined word on the Number of Copies screen before the Number of Copies
	is set and saved, then the selection is not saved, and it does not become the default
	setting.
Attendance message alert	If an attendance message occurs which affects a function, such as copy or fax, then
	a solid red exclamation point appears over the function button on the home screen,
	and the red indicator light blinks.

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Additionalprintersetup

Installing internal options

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

You can customize your printer connectivity and memory capacity by adding optional cards. The instructions in this section explain how to install the available cards; you can also use them to locate a card for removal.

Note: Some machine models, options, or supplies may not be available. For more information, contact the place where you purchased the printer.

Available internal options

•Memory cards

–Printer memory

–Flash memory

–Fonts

•Firmware cards

–Bar Code and Forms

–IPDS and SCS/TNe

–PrintCryptionTM

•Printer hard disk

•Internal Solutions Ports (ISP)

–RS-232-C Serial ISP

–Parallel 1284-B ISP

–MarkNetTM N8150 802.11 b/g/n Wireless ISP

–MarkNet N8130 10/100 Fiber ISP

–MarkNet N8120 10/100/1000 Ethernet ISP

•MarkNet N8110 V-34 Fax Card

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Accessing the system board to install internal options

Note: This task requires a flathead screwdriver.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

1 Loosen the screws on the back of the system board a quarter turn.

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2 Lift the front of the scanner unit to open the system board.

3 Use the following illustration to locate the appropriate connector.

Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors.

1	Flash memory or firmware card connectors
2	Fax card connector
3	Internal Solutions Port or printer hard disk connector
4	Memory card connector

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Installing a memory card

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors.

Note: This task requires a flathead screwdriver.

An optional memory card can be purchased separately and attached to the system board. To install the memory card:

1 Access the system board.

2 Unpack the memory card.

Note: Avoid touching the connection points along the edge of the card.

3 Open the memory card connector latches.

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