HP DESKJET 3000 J310A User Manual

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HP DESKJET 3000 PRINTER J310 SERIES

Black Cartridge

Tri-color Cartridge

www.hp.com/support

*CH393-90016*

CH393-90016

Printed in [English]

Printed in [French]

Printed in [Spanish]

Start by following the setup

instructions in the Setup Guide.

English

Control panel

Wireless

English

On button and light: Turns the product on or off. When the product is off, a minimal amount of power is still

used. To completely remove power, turn off the product, then unplug the power cord.

Cancel: Stops the current operation. Returns you to previous screen of printer display.

Quick Forms: Shows Quick Forms menu on printer display. Use Selection buttons to select the form that you want

to print.

Wireless button: Shows wireless menu on printer display.

Wireless light: Signals if there is a wireless connection. The printer is wirelessly connected to a network when

the blue light is steady on.

Selection buttons: Use buttons to select menu items on the printer display.

Printer display: Displays estimated ink levels for the cartridges. Press the Quick Forms button or the Wireless

button to view menus for these options on the printer display.

Cartridge lights: Indicate low ink or a print cartridge problem.

Attention light: Indicates that there is a paper jam, the printer is out of paper, or some event that requires your

attention.

Windows Mac

Connect to additional computers on a network

You can share the HP Deskjet with other computers which are also connected to your home network. If the HP Deskjet is

already connected to your home network and installed on a network computer, for each additional computer you only need

to install the HP Deskjet software. During the software installation, the software will automatically discover the HP Deskjet

over the network. Since the HP Deskjet is already connected to your network, you do not need to congure it again when

installing the HP Deskjet software on additional computers.

Change the HP Deskjet from a USB connection to a

network connection

If you rst install the HP Deskjet with a USB connection, you can later change it to a wireless network connection.

About networking

Wireless setup tips

• If you have a wireless router with a WiFi Protected Setup (WPS) button, press the button during initial setup to connect

wirelessly to your printer. See the router documentation to determine if your router has a WPS button.

• When a wireless connection between the HP Deskjet and the wireless router is successful, the blue wireless light on the

printer will turn on and stay on. If your router does not support WiFi Protected Setup (WPS) or WPS does not successfully

connect, the software installation will guide you through getting a wireless connection for the HP Deskjet.

1. Click Start > All Programs > HP > HP Deskjet 3000

J310 series, then select Connect new Printer.

2. On the Connectivity Choice screen, click Network.

3. When prompted to connnect the USB cable, check

the box for USB cable is already connected to

continue.

4. Use the wireless connection setup wizard. You

need to know your wireless network name (SSID)

and Wireless Password (WPA passphrase or

WEP key) if you are using either of these wireless

security methods. In some cases, the software may

be able to nd these for you.

1. Insert the product CD in the computer CD/DVD

drive.

2. On the desktop, open the CD and then double-click

HP Installer and follow the on-screen instructions.

Note: When nished, you have both a USB and

network printer icon in the printer’s folder. You can

choose to keep or delete the USB printer icon.

English

Power adapter: 0957-2290

Input voltage: 200-240Vac (+/- 10%)

Input frequency: 50/60Hz (+/- 3Hz)

Ink usage

Note: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization

process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear

and ink owing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information see

www.hp.com/go/inkusage.

Find more information

Power specications:

Power adapter: 0957-2286

Input voltage: 100-240Vac (+/- 10%)

Input frequency: 50/60Hz (+/- 3Hz)

Windows:

Mac:

For setup information, see the Setup Guide. All other product information can be found in the electronic Help and Readme.

The electronic Help is automatically installed during printer software installation. Electronic Help includes instructions on

product features and troubleshooting. It also provides product specications, legal notices, environmental, regulatory, and

support information.

Install electronic Help

After software installation, click Start > All Programs >

HP > HP Deskjet 3000 J310 series

Help.

Find Readme

Insert software CD. On software CD locate

ReadMe.chm. Click ReadMe.chm to open and then

select ReadMe in your language.

Find Readme

Insert the software CD, and then double-click the Read

Me folder located at the top-level of the software CD.

Find electronic Help

To install the electronic Help, insert the software CD in your computer and follow the on-screen instructions.

Find electronic Help

Mac OS X v10.5 and v10.6: From Help, choose Mac

Help. In the Help Viewer, click and hold the Home

button, and then choose the Help for your device.

Get quicker service and support alerts by registering at http://www.register.hp.com.

Note: Use only with the power adapter supplied by HP.

If you have installed the software as a web download, the electronic Help is already installed along with the software.

To nd the European Union Regulatory Notice statement and compliance information, go to

the onscreen Help, click Appendix > Technical information > Regulatory notices > European

Union Regulatory Notice or click Technical information > Regulatory notices > European Union

Regulatory Notice. The Declaration of Conformity for this product is available at the following

web address: www.hp.eu/certicates.

The Readme le contains HP support contact information, operating system requirements, and the most recent updates to

your product information. For computers without a CD/DVD drive, please go to www.hp.com/support to download and

install the printer software.

English

Installation troubleshooting

Windows: Mac:

If you are unable to print a test page:

• If your printer is connected directly to your computer

with a USB cable, make sure the cable connections

are secure.

• Make sure the printer is powered on.

The

[On button] will be lit green.

If your printer is connected directly to your computer

with a USB cable and you are still unable to print, or the

Windows software installation fails:

If you are unable to print a test page:

To uninstall the software:

1. Disconnect the HP product from your computer.

2. Open the Applications: Hewlett-Packard folder.

3. Double-click HP Uninstaller. Follow the on-screen

instructions.

1. Remove the CD from the computer’s CD/DVD

drive, and then disconnect the USB cable from the

computer.

2. Restart the computer.

3. Insert the printer software CD in the computer’s

CD/DVD drive, then follow the on-screen instructions

to install the printer software. Do not connect the USB

cable until you are told to do so.

4. After the installation nishes, restart the computer.

Make sure the printer is set as your default printing

device:

• Windows

7: From the Windows Start menu, click

Devices and Printers.

• Windows Vista

: On the Windows taskbar, click

Start, click Control Panel, and then click Printer.

• Windows XP

: On the Windows taskbar, click Start,

click Control Panel, and then click Printers and Faxes.

• If your printer is connected to your computer with

a USB cable, make sure the cable connections are

secure.

• Make sure the printer is powered on.

The

[On button] will be lit green.

To install the software:

1. Connect the USB cable.

2. Insert the HP software CD into your computer’s

CD/DVD drive.

3. On the desktop, open the CD and then double-click

HP Installer.

4. Follow the on-screen and the printed setup

instructions that came with the HP product.

If you are still unable to print, uninstall and reinstall the

software:

Note: The uninstaller removes all of the HP software

components that are specic to the device. The uninstaller

does not remove components that are shared by other

products or programs.

Make sure that your printer has a check mark in the

circle next to it. If your printer is not selected as the

default printer, right-click the printer icon and choose Set

as Default Printer from the menu.

Windows XP, and Windows Vista are U.S. registered

trademarks of Microsoft Corporation. Windows 7 is

either a registered trademark or trademark of Microsoft

Corporation in the United States and/or other countries.

English

The product cannot be found during software installation

If the HP software is unable to nd your product on the network during software installation, try the following

troubleshooting steps.

1: Determine if the product is connected to the network by pressing the Wireless button. If the printer has been idle, you

may need to press the wireless button twice to display the wireless menu.

If the printer is connected, you will see the IP address (for example, 192.168.0.3) on the printer display. If the printer in

not connected, you will see Not Connected on the printer display. From the printer display, select Print Reports to print the

network test page and the network information page.

Wireless connections

Network troubleshooting

2: If you determined in Step 1 that the product is not connected to a network and this is the rst time you are installing the

product, you will need to follow the on-screen instructions during software installation to connect the product to the network.

To connect the product to a network

1. Insert the product Software CD in the computer CD/DVD drive.

2. Follow the instructions on the computer screen. On the Connection Choice screen, choose Network. Then when

prompted, temporarily connect a USB cable between your network connected computer and printer to establish a

connection. If the connection fails, follow the prompts to correct the problem, and then try again.

3. When the setup is nished, you will be prompted to disconnect the USB cable and test the wireless network connection.

Once the product connects successfully to the network, install the software on each computer that will use the product

over the network.

If the device is unable to join your network, check for these common issues:

• You might have picked the wrong network or typed in your network name (SSID) incorrectly. Check and make sure that

you enter the same SSID as the computer is using.

• You might have typed in your wireless password (WPA passphrase or WEP key) incorrectly (if you are using encryption).

Note: If the network name or the wireless password are not found automatically during installation, and if you don’t

know them, you can download an application from www.hp.com/go/networksetup that might help you locate them.

This application works for only Windows Internet Explorer and is only available in English.

• You might have a router problem. Try restarting both the product and the router by turning off the power for each of

them, and then on again.

English

3: Check for and resolve the following possible conditions:

• Your computer might not be connected to your network. Make sure that the computer is connected to the same network

to which the HP Deskjet is connected. If you are connected wirelessly, for example, it is possible that your computer is

connected to a neighbor’s network by mistake.

• Your computer might be connected to a Virtual Private Network (VPN). Temporarily disable the VPN before proceeding

with the installation. Being connected to a VPN is like being on a different network; you will need to disconnect the VPN

to access the product over the home network.

• Security software might be causing problems. Security software installed on your computer is designed to protect your

computer against threats that can come from outside your home network. A security software suite can contain different

types of software such as an anti-virus, anti-spyware, rewall and child protection applications. Firewalls can block

communication between devices connected on the home network and can cause problems when using devices like

network printers and scanners.

Network troubleshooting

Windows only

If the HP Deskjet has been successfully installed, and you are experiencing problems such as not being able to print, try

the following:

Other network problems after software installation

• Turn off the router, product, and computer, and then turn them back on in this order: router rst, then the product,

and nally the computer. Sometimes, cycling the power will recover a network communication issue.

• If the previous step does not solve the problem and you have successfully installed the HP Deskjet Software on your

computer, run the Network Diagnostic Utility.

Problems you might see includes:

– The printer cannot be found over the network when installing the printer software.

– You suddenly can’t print to the printer even though you could the day before.

– The printer shows that it is OFFLINE in the printer and faxes folder.

– The software shows the printer status is “disconnected” even though the printer is connected to the network.

– If you have an All-in-One, some functions work, like print and others don’t, like scan.

A quick troubleshooting technique is to disable your rewall and check if the problem goes away.

Here are some basic guidelines for using security software:

– If your rewall has a setting called trusted zone, use it when your computer is connected to your home network.

– Keep your rewall up to date. Many security software vendors provide updates which correct known issues.

– If your rewall has a setting to not show alert messages, you should disable it. When installing the HP software and

using the HP printer, you may see alert messages from your rewall software. Your should allow any HP software

which causes an alert. The alert message may provide options to allow, permit or unblock. Also, if the alert has a

remember this action or create a rule for this selection, make sure and select it. This is how the rewall learns what

can be trusted on your home network.

To locate the Network Diagnostic tool

Go to the electronic Help: Start > Programs or All Programs > HP > HP Deskjet 3000 J310 series > Help. In the

electronic Help, search for Networking. Then click on the link provided to go online for the Network Diagnostics

Tool.

English

HP printer limited warranty statement

A. Extent of limited warranty

1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects

in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the

customer.

2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not

warrant that the operation of any product will be interrupted or error free.

3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover

any other problems, including those that arise as a result of:

a. Improper maintenance or modification;

b. Software, media, parts, or supplies not provided or supported by HP;

c. Operation outside the product's specifications;

d. Unauthorized modification or misuse.

4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the

customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of

a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to

service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's

warranty, HP shall either repair or replace the product, at HP's option.

6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall,

within a reasonable time after being notified of the defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the

product being replaced.

9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.

10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts

for additional warranty services, such as on-site service, may be available from any authorized HP service facility in

countries where the product is distributed by HP or by an authorized importer.

B. Limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY

OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR

CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

C. Limitations of liability

1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and

exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN

THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR

DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON

CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF

SUCH DAMAGES.

D. Local law

1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary

from state to state in the United States, from province to province in Canada, and from country to country elsewhere in

the world.

2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed

modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty

Statement may not apply to the customer. For example, some states in the United States, as well as some governments

outside the United States (including provinces in Canada), may:

a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer

(e.g., the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or

c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer

cannot disclaim, or allow limitations on the duration of implied warranties.

3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT

EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS

APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.

HP Limited Warranty

Dear Customer,

You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your

country.

You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not

in any way affected by this HP Limited Warranty.

Ireland: Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2

United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN

Malta: Hewlett-Packard International Trade B.V., Malta Branch, 48, Amery Street, Sliema SLM 1701, MALTA

South Africa: Hewlett-Packard South Africa Ltd, 12 Autumn Street, Rivonia, Sandton, 2128, Republic of South Africa

HP product Duration of limited warranty

Software Media 90 days

Printer 1 year

Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed

on the cartridge has been reached, whichever occurs first. This

warranty does not cover HP ink products that have been refilled,

remanufactured, refurbished, misused, or tampered with.

Printheads (only applies to products with customer 1 year

replaceable printheads)

Accessories 1 year unless otherwise stated

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