HP (Hewlett-Packard) Desk-Jet Printer User Manual

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Congratulations on the purchase

of your HP DeskJet printer!

ere’s what comes in the box. If anything’s

missing, talk to your HP dealer or call

Customer Support (see “Customer Support” in Chapter 4

of the user’s guide for the telephone number).

Microsoft Windows or Windows NT 4.0 is required to use this printer. Please refer

to the minimum system requirements listed in Chapter 5 of the user’s guide.

If your computer does not have a CD-ROM drive and disks were not included with

your printer, see page 45 of the user’s guide for information on getting printer

software.

Black print

cartridge

Printer software

(CD and/or disks)

Color print

cartridge

Printer

Power

adapter

Booklet about

your printer

Power cord

You’ll need to buy

a printer cable that

supports bidirectional

communication

(IEEE-1284-compliant),

such as HP C2950A.

Unpack Your Printer

Remove the packing tape from the outside of the printer.

Open the top cover and remove the plastic packing material from the

inside of the printer.

Close the top cover.

Remove packing

material.

STEP

Now would be a good

time to take a second

and make note of the

serial number on the

bottom of your printer.

Write the serial number

in the blank provided

inside the front cover of

your user’s guide. This

way you can easily

access the serial number

when you need it.

STEP

Connect Your Printer

to Your Computer

Make sure the computer is turned off.

Lift the cable access door on the back of the printer.

Plug the end of the cable with the notches into the printer. Snap both

clips into the notches.

Plug the other end of the cable into the computer, and tighten

the screws.

Cable access door

You’ll need to buy

a printer cable that

supports bidirectional

communication

(IEEE-1284-compliant),

such as HP C2950A.

Plug in Your Printer

Lift the cable access door and plug the power adapter cord firmly into

the connector.

Plug the appropriate end of the power cord into the power adapter.

Plug the other end of the power cord into an electrical outlet.

Electrical outlet

Power adapter

Power adapter cord

Power cord

STEP

Insert the Print

Cartridges

Press the Power button to turn on your printer.

The power light comes on and the print cartridge light blinks.

Open the top cover.

The cartridge cradles move to the center of the printer.

Carefully remove the protective vinyl tape from the color and black

print cartridges.

Be sure not to touch the ink nozzles or the electrical contacts.

Cartridge cradles

Print cartridge light (blinking)

Power button and light (on)

Resume button and light (off)

When buying print

cartridges check the

part numbers carefully

to make sure you buy

the right ones.

Black

HP 51645G

Large Black

HP 51645A

Tri-Color

HP C1823A

These print cartridges

have been specifically

designed to work with

your printer.

Remove tape Remove tape

Black print cartridge Color print cartridge

For each print cartridge, lift the green cradle latch. With the electrical

contacts toward the rear of the printer, push the cartridge firmly down

into the cradle. Close the latch.

You will hear a click, and the cartridges will sit firmly in the cradles. You

must insert both cartridges for the printer to operate.

Close the top cover.

The print cartridge light continues to blink for a few seconds and then

goes off. (You’ll hear the cartridges return to their home position on the

right side of the printer.)

Black print cartridge

Color print cartridge

Cradle latch

Cartridge cradles

If the print cartridge

light continues

to blink, take out

both cartridges

and reinsert them.

Print cartridge

light (blinking)

Load Paper in

Your Printer

Grab the sides of the IN drawer and pull the drawer out. Slide the

paper adjusters out as far as possible. (You can flip up the OUT tray to

see better.)

Load the paper in the IN drawer.

You can insert as much paper as fits comfortably under the tab on the

paper-length adjuster.

Move both paper adjusters in until they fit snugly against the paper’s

edges and slide the IN drawer all the way back in.

Flip the OUT tray back down if it’s up.

OUT tray

IN drawer

Paper-length adjuster

Paper-width

adjuster

Grab to pull IN

drawer out

Grab to pull IN

drawer out

IN drawer

Paper-length

adjuster tab

STEP

Install the Printer

Software

To ensure successful installation of the

printer software:

Make sure your computer is fully set up and operational.

Check that the printer is properly set up and ready to print using the

instructions in this setup guide.

Make sure that the printer is connected directly to the computer

(remove any switch boxes or other devices using the same port)

and check that all cable connections are firm.

Make sure the computer and the printer are turned on.

Close any virus protection programs or other software programs that

are running on your computer (see page 14 for instructions).

Follow the installation instructions for the operating system on your computer.

If your computer does

not have a CD-ROM

drive and disks were

not included with your

printer see page 45 of

the user’s guide for

information on getting

printer software.

Installing from the CD:

Windows 95, Windows 98, and Windows NT 4.0

Insert the CD into your CD-ROM drive.

After a few seconds, the HP DeskJet opening screen appears.

If the opening screen does not appear, do the following:

a. Click

Start

on the taskbar, and then click

Run

b. Type

d:\setup

and click

If your CD-ROM drive is assigned to a letter other than “d”, type that

letter instead or browse to locate the CD-ROM drive.

When the opening screen appears, click

Install the HP DeskJet

710C Series Software

on your PC

and follow the instructions

on the screen.

If something goes wrong, see page 13.

When the installer instructs you to restart Windows, the installation

is almost complete. Remove the CD from your CD-ROM drive and

restart Windows.

If the “New Hardware

Found” dialog box

appears at any time

during the installation,

click in the upper-

right corner of the box.

or click Cancel.

Depending upon

the operating system

on your computer, your

boxes might differ from

the Windows 95 boxes

shown throughout

this document and

the user’s guide.

Windows NT 4.0 users:

You need to set the

HP DeskJet Printer as

the default printer. See

page 14 for instructions.

If a Communication Test dialog box appears, click

Test

Do one of the following:

•Ι

f the test is successful, skip the rest of this section and go to page 15.

•Ι

f the test is not successful, click

Troubleshoot

and try to correct

this problem. If you cannot correct this problem, click

. For more

information about printer communications, see page 14.

Installing from the CD:

Windows 3.1

Insert the CD into your CD-ROM drive.

In the Program Manager, click

File

and then click

Run

Type d:\setup and click

If your CD-ROM drive is assigned to a letter other than “d”, type that

letter instead or browse to locate the CD-ROM drive.

When the opening screen appears, click

Install the HP DeskJet 710C

Series Software on your PC

and follow the instructions on the screen.

If something goes wrong, see page 13.

When the installer instructs you to restart Windows, the installation

is almost complete. Remove the CD from your CD-ROM drive and

restart Windows.

If a Communication Test dialog box appears, click

Test

Do one of the following:

• If the test is successful, skip the rest of this section and go to page 15.

• If the test is not successful, click Troubleshoot and try to correct this

problem. If you cannot correct this problem, click OK. For more

information about printer communications, see page 14.

Installing from Disks:

Windows 95, Windows 98, or Windows 3.1x

Insert Disk 1 into the disk drive.

7 Windows 95 and Windows 98 users: click Start on the taskbar and then

click Run.

Windows 3.1x users: in the Program Manager, click File, and then

click Run.

8 Type a:\setup and click OK.

If your disk drive is assigned to a letter other than “a”, type that letter

instead or browse to locate the disk drive.

9 When the opening screen appears, click Install the HP DeskJet 710C

Series Software on your PC and follow the instructions on the screen.

If something goes wrong, see page 13.

10 When the installer instructs you to restart Windows, the installation is

almost complete. Remove the disk from your disk drive and restart

Windows.

11 If a Communication Test dialog box appears, click Test.

12 Do one of the following:

• If the test is successful, skip the rest of this section and go to page 15.

• If the test is not successful, click Troubleshoot and try to correct

this problem. If you cannot correct this problem, click OK. For more

information about printer communications, see page 14.

If you have problems installing

Make sure your printer is on and all connections are firm. Ensure

that no other peripherals (such as a scanner, switch box, tape backup,

etc.) are connected to the printer cable. Make sure your cable is

IEEE-1284-compliant.

2 Exit your software program and turn off the computer and the printer.

Turn on the printer and then turn on the computer.

3 Close any virus protection programs that are running on your

computer. Right-click the virus protection program icon in the taskbar

status area, and then click Disable.

4 Uninstall the printer software using the instructions on page 55 of the

user’s guide.

5 Try the installation process again.

6 If you get a message that two-way communication is not working,

click OK and continue with the rest of the installation. For more

information on the communication test, see page 14.

If you’re still having problems with the installation

Try the installation process again. If you still have problems, call an

authorized HP dealer or call your HP Customer Care service technician.

For the phone number nearest you, see page 45 in the user’s guide.

Additional information about installing your

printer software

Closing software programs

In Windows 3.1x:

1 While holding down ALT, press TAB to locate an open software

program.

2 When you locate an open software program, release both keys.

3 Click File, and then click Exit.

4 Repeat steps 1 through 3 for each open software program.

In Windows 95, Windows 98, and Windows NT 4.0:

1 Right-click the software program on the taskbar and click Close.

2 Repeat step 1 for each open software program.

Setting your printer as the default

To set your printer as the default in Windows NT 4.0:

1 Click Start on the taskbar, click Settings, and then click Printers.

2 Right-click the HP DeskJet 710C Series Printer icon and choose

Set As Default.

Communications test and two-way communications

The printer software tests the communication between your computer and

your printer and tells you if you have two-way communication. Two-way

communication allows your printer and computer to communicate and gives you

access to all the features of your HP DeskJet printer. The cable between your

printer and computer must be bidirectional to allow two-way communication–

the HP IEEE-1284-compliant Parallel Interface Cable (C2950A) is best. If you do

not have two-way communication, your printer cannot send messages to the

computer. However, you can still print.

If you are installing

printer software,

close all software

programs except the

HP DeskJet installer.

When all software

programs are

closed, only Program

Manager appears.

Align the Print

Cartridges

You’re ready for the final step in setting up your printer: aligning the cartridges to

make sure you get the best print quality. Be sure to align the cartridges whenever

you install a new cartridge.

1 Be sure there’s paper in the printer’s IN drawer and that the drawer

and the paper adjusters are pushed in.

2 Double-click the HP Toolbox icon on the computer screen:

3 Click the Printer Services tab, then click Align the print cartridges.

Follow the instructions on the computer screen.

Windows 95, Windows 98, or NT 4.0

Windows 3.1x

Click here to

align the print

cartridges.

STEP

Print a Page

You’re done setting up your printer! While you still have the HP Toolbox open,

you can try printing a page, just to see what your printer can do.

1 On the Printer Services tab of the HP Toolbox, click Print a test page.

2 Check out the results!

You’re ready to print your own work. For instructions, tips, and some fun

suggestions, see the user’s guide.

Click here to

print a test page.

Support and Registration

For DeskJet support and printer registration, please refer to the HP Customer

Care Web site:

http://www.hp.com/go/support

HP is dedicated to giving you fast and accurate customer support. So that we

can give you the best service possible, please have the following information

available:

■ What is the serial number of your _________________________

printer? (The serial number label is on the

bottom of the printer.)

■ What model of printer do you have? _________________________

■ What brand and model is _________________________

your computer?

■ What version of printer software _________________________

are you using? (See your Printer Setup

dialog box for the name of the selected driver.)

HP DeskJet 710C

The HP DeskJet

Printer User’s Guide

English

Acknowledgments

Microsoft

and MS-DOS

are U.S. registered trademarks and Windows™ is a trademark

of Microsoft Corporation.

TrueType

™ is a U.S. trademark of Apple Computer, Inc.

Arial

and Times New Roman

are U.S. registered trademarks of The Monotype

Corporation.

Snowdrift

™ is a trademark of Agfa Division of Bayer Corporation.

Creepy

™ is a trademark of the Monotype Corporation which may be registered in

certain jurisdictions.

Kodak is a trademark of the Eastman Kodak Company.

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including,

but not limited to, the implied warranties of merchantability and fitness for a

particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or

consequential damages in connection with the furnishing, performance, or use of

this material.

No part of this document may be photocopied, reproduced, or translated to another

language without the prior written consent of Hewlett-Packard Company.

Printing History

Edition 1, March 1998

CHAPTER 1 Printing Basics 1

How to Choose Paper 2

How to Put Paper in the Printer 3

How to Print 5

Printer Software 8

CHAPTER 2 Beyond the Basics 13

How to Print on Different Paper Sizes 14

How to Print on Both Sides of the Paper 16

How to Flip a Document 18

About Color 19

About pictures 21

About Text 23

CHAPTER 3 What You Can Print 25

Envelopes 26

Labels 29

Transparencies 31

Photographs 33

Cards 34

Banners 36

Iron-On Transfers 39

CHAPTER 4 Getting Help When Things Go Wrong 40

Click your way to a solution 40

Printer Communications 44

Buttons and Lights 44

HP Customer Care 45

CHAPTER 5 More About Your Printer 48

Print cartridges 49

Uninstalling the software 55

Printing from DOS 56

Specifications 57

Ordering supplies and accessories 60

Ordering information 62

Regulatory Notices 63

Limited Warranty Statement 64

INDEX 65

Printing Basics

lthough your printer can do some pretty fancy

stuff, most of the time you’ll be printing words

and pictures on paper. The process is simple: First choose

the paper you want to use; load the paper in your printer;

choose your print settings from the printer software;

and then print from the computer software program

you’re using.

If you want to know more about the printing basics, read

on. And don’t miss the tips on each page.

C HAPTER

How to

Choose Paper

How to Put

Paper in

the Printer

How to Print

Printer Software:

Your Printer’s

Remote Control

How to Choose Paper

Most plain photocopy paper works fine in your printer, particularly paper

that is marked for use in inkjet printers. To get the best results, use one of the

Hewlett-Packard papers, which were developed especially for HP inks and

your printer.

What to Consider

Size. You can use any size paper that fits easily within the paper adjusters of the

printer.

Weight. You can choose from a wide range of paper weights, as listed on page 57.

Use 20–24-pound or 75–90 g/m2 plain paper for multipurpose, everyday use.

Brightness. Some papers are whiter than others and produce sharper, more vibrant

colors. Use HP Deluxe Photo Paper or HP Premium Photo Paper for documents with

photographs; use HP Bright White Inkjet Paper or HP Premium Inkjet Paper for

documents with any other pictures.

Surface smoothness. The smoothness of the paper affects how crisp the printing

looks on the paper. Paper with a high cotton content (25% to 100%) tends to offer

greater surface smoothness. Glossy, coated paper works well for pictures and charts

(where you want crisp lines with intense, high-quality colors) and for photocopying.

Opacity. Opacity refers to the degree to which printing on one side of the paper

shows through to the other side. Use paper high in opacity (or thicker paper) for

two-sided printing. HP Photo Paper and HP Premium Heavyweight Inkjet Paper are

ideal for two-sided projects.

width = 3 to 8.5 inches (77 to 215 mm)

length = 3 to 14 inches (77 to 356 mm)

Paper Pointers

GET THE RIGHT PAPER

Use HP paper for vivid

color and the sharpest

text. Here are some of

your choices:

❚ HP Premium Inkjet

Paper. Its matte finish

captures brighter

colors and sharper

images for more

brilliant documents

and presentations.

❚ HP Deluxe Photo Paper.

It uses Kodak Image

Enhancements

technology to give

you excellent skintones

and true-to-life land-

scape colors.

❚ HP Bright White Inkjet

Paper. It produces high-

contrast colors and

sharp text. This bright

white inkjet paper gives

you the ability to print

on both sides without

show-through.

❚ HP Premium Photo

Paper. It produces

spectacular photos

that look and feel like

traditional photos.

HP papers are available at

most office supply or

computer supply stores

or by calling HP Direct

(see page 62).

How to Put Paper in the Printer

Take a second to load the paper correctly in the IN drawer. Make sure all the

paper in the drawer is the same size and type, and that the paper adjusters

rest snugly against the paper. The printer will do the rest.

Let’s walk through the process step by step:

 Slide out the paper-width and paper-length adjusters to make room for the

paper.

If you want, you can slide out the IN drawer to insert the paper more easily. You

can flip up the OUT tray if you want to see better.

 Fan the edges of the paper stack to separate the pages. Then tap the stack on a

flat surface to even it up.

You can insert up to 3/8 in or 10 mm (about 100 sheets) at a time.

Paper-width

adjuster

Paper-length

adjuster

OUT tray

Paper Pointers

PAPER THAT MIGHT

NOT WORK

❚ Highly textured stock

such as linen might not

print evenly; the ink

could bleed into these

papers.

❚ Extremely smooth,

shiny, or coated

papers not specifically

designed for inkjet

printers could jam

the printer and might

actually repel ink.

❚ Multi-part forms

(such as duplicate or

triplicate forms) could

wrinkle in the printer

or get stuck; the ink

is also more likely

to smear. In addition,

only the top page will

have print on it.

❚ Paper in poor

condition—with tears,

dust, wrinkles, or

curled or bent edges,

or that doesn’t lie

flat—could jam

the printer.

 Put the paper in the IN drawer, print side down.

Push the paper in toward the back of the paper drawer until it stops.

 Slide the paper adjusters in so they fit snugly against the edges of

the paper.

Make sure the paper still lies flat in the drawer and that the paper fits easily

under the tab of the paper-length adjuster. (See page 28 for more information if

you’re loading small-sized paper.)

 Push the paper drawer back in and flip the OUT tray back down.

IN drawer

Paper Pointers

PRINTSIDE DOWN

Most paper prints better

on one side than on the

other. This is especially

true for coated or

specially treated paper.

The print side is usually

indicated on the paper

package.

PRINTING ZONE

Your printer can’t print

right to the edge of the

paper. Be sure to set the

margins so that the

document falls within

the printable area, or part

of it could be cut off. For

details, see page 57.

How to Print

 Check your print settings in the HP print settings box. (See page 9 to find out

how to get to the box.)

If you’re printing one copy, on plain paper with portrait orientation, the default

settings will work fine for you. (Chapters 2 and 3 explain why you might want to

change the settings for different types of printing.)

 Click OK in the HP print settings box to save your settings.

 Click OK in the Print box of your software program to start printing.

(You might need to click File and then Print to reach the Print box.)

That’s all there is to it. The printer will print one page at a time until it finishes,

delivering each printed page into the printer’s OUT tray.

Depending upon the operating system on your computer, your boxes might differ

from the Windows 95 boxes shown throughout the manuals.

HP print settings box

Click OK to save your settings.

Click OK to print.

The Print box in your

software program

Handy Hints

PRINTING FROM DOS

For information about

printing from DOS

programs, turn to

page 56.

PICK A PAPER TYPE

If you’re using HP paper

in your printer, in the HP

print settings box select

the right paper type for

your paper.

❚ Select Plain Paper for

• HP Bright White

Inkjet Paper

• HP Banner Paper

❚ Select HP Premium

Inkjet Paper for

• HP Premium

Inkjet Paper

• HP Greeting

Card Paper

• HP Iron-On

T-Shirt Transfers

• HP Premium Inkjet

Heavyweight Paper

❚ Select HP Deluxe

Photo Paper to

use Kodak Image

Enhancements

technology with

HP Deluxe Photo

Paper.

❚ Select HP Premium

Photo Paper for HP

Premium Photo Paper.

While You’re Printing

It takes a few moments for the printing to start, while the printer gets information

from the computer. Even after it’s started printing, the printer might pause

occasionally to receive more information.

If you run out of paper before you’ve finished

The printer will prompt you to add more paper. Put the paper in the IN drawer, and

then press the Resume button on the front of the printer.

If the paper jams in the printer

If the paper jams in the printer, you’ll usually be able to pull the paper out from

either the IN drawer or the OUT tray. Then press the Resume button on the front

of the printer. The printer will turn off and then on again on its own. You’ll need to

resend your job to the printer.

Sometimes the paper jams in the back of the printer. If you can’t reach the jammed

paper, turn the knob on the rear access door at the back of the printer 1/4 turn

counter clockwise and remove the door.

Pull the jammed paper out of the printer and then replace the door, making sure to

lock the door by turning the knob clockwise to the locked position. Press the Resume

button on the front of the printer and resend your print job.

To lock

Remove rear

access door.

To unlock

What If

THE PRINTOUTS ARE

SPLOTCHY AND UNEVEN

If you are using a new

paper, this could be the

problem. See page 2 for

the best paper choices. If

not, check the print

cartridges—they might

be dirty or running out

of ink. To find out how to

clean or replace them,

open the HP Toolbox

(see page 11) and click

the Printer Services tab

for cleaning or the

How Do I? tab for

replacing cartridges.

YOU CAN’T FIND

THE JAMMED PAPER

If you can’t see the paper

causing the jams, check to

see if a label has come

unglued from a label

sheet while going

through the printer.

+ 63 hidden pages

HP (Hewlett-Packard) Desk-Jet Printer User Manual

Unpack Your Printer

Plug in Your Printer

If you have problems installing

3 Click the Printer Services tab, then click Align the print cartridges.

Print a Page

Support and Registration

Table of Contents

Printing Basics

How to Choose Paper

How to Put Paper in the Printer

How to Print