HP Designjet Z5200ps Photo service manual

4.5 (10)

HP Designjet Z5200ps GP Photo Printer -

Service Manual

For HP Internal Use Only

©Copyright Hewlett-Packard Company 2010

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

First Edition, May 2010

Notices

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

WARNING! The procedures described in this manual are to be performed by HP-qualified service personnel only.

Electrical Shock Hazard

Serious shock hazard leading to death or injury may result if you do not take the following precautions:

●Ensure that the ac power outlet (mains) has a protective earth (ground) terminal.

●Disconnect the Printer from the power source prior to performing any maintenance.

●Prevent water or any other liquids from running onto electrical components or circuits, or through openings in the enclosure.

Electrostatic Discharge

Refer to the beginning of Diagnostic Menu on page 73 of this manual, for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge.

Safety Symbols

General definitions of safety symbols are given immediately after the table of contents.

WARNING! The Warning symbol calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury. Do not proceed beyond a Warning symbol until the indicated conditions are fully understood and met.

CAUTION: The Caution symbol calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product. Do not proceed beyond a Caution symbol until the indicated conditions are fully understood and met.

Content Management Department,

Barcelona Division,

Hewlett-Packard Espanola, S.A.

Avda. Graells, 501

08190 Sant Cugat del Valles

Spain

ENWW

iii

iv Notices

ENWW

Using this Manual

Purpose

This Service Manual contains information necessary to test, calibrate and service:

●HP Designjet Z5200 Photo Printer 44 inch (Model CQ113A)

For information about using this product, refer to the corresponding User and Quick Reference Guides.

Readership

The procedures described in this Service Manual are to be performed by HP Certified service personnel only.

Part Numbers

Part Numbers for Printer options, accessories and service parts are located in Parts and Diagrams on page 151.

Conventions

A small arrow indicates a link to other parts of the Service Manual where you can find information related to the topic you are consulting.

ENWW

vi Using this Manual

ENWW

Table of contents

1 Ink Supplies Troubleshooting & Print Quality
Introduction ...........................................................................................................................................	2
Troubleshooting System Error Codes ..................................................................................................	2
Performing a Service Test on a failed Assembly ..................................................................................	2
Performing the Necessary Service Calibrations ...................................................................................	2
Solving Ink Supplies Problems .............................................................................................................	3
Solving Print Quality Problems .............................................................................................................	3
Using the Front Panel ...........................................................................................................................	3
The Printer does not Power ON ...........................................................................................................	4
The Printer Continuously Rejects Printheads .......................................................................................	4
What to do if the Front Panel is blank ..................................................................................................	5
Cover Sensors are not Working ...........................................................................................................	6
The Line Sensor has Problems Detecting Media .................................................................................	6
Problems with Color Accuracy .............................................................................................................	6
Troubleshooting Media Jams/Printhead Crashes ................................................................................	6
Banding at variable extreme environmental conditions ........................................................................	7
Worm marks on HP Coated media with light area fills .........................................................................	7
Solving Media-Handling Problems .......................................................................................................	7
What to do when plastic parts on the Media Basket become damaged during printer setup ...............	8
Solving Ink Supplies problems .............................................................................................................	9
Ink Cartridges ......................................................................................................................	9
Available Ink Cartridges .......................................................................................................	9
Printheads ..........................................................................................................................	10
Available Printheads ..........................................................................................................	10
General Information About the Ink Supplies ......................................................................	10
General Precautions When Handling Ink Supplies ............................................................	11
When Should You Replace the Ink Supplies? ...................................................................	11
Ink Cartridge Levels, Information, and Replacement .........................................................................	11
Ink Cartridge Levels ...........................................................................................................	11
Obtaining Ink Cartridge Information ...................................................................................	12
Changing an Ink Cartridge .................................................................................................	13
Printhead Information, Replacement and Alignment ..........................................................................	15
Obtaining Printhead Information ........................................................................................	15
Changing a Printhead ........................................................................................................	16
Aligning Printheads ............................................................................................................	18
Ink Cartridge and Printhead Status Messages ...................................................................................	20
Ink Cartridge Status Messages ..........................................................................................	20

ENWW

vii

Printhead status messages ...............................................................................................	20
Solving Ink Supplies Problems ...........................................................................................................	21
You Cannot Insert the Ink Cartridge Into the Printer ..........................................................	21
You Cannot Insert the Printhead Into the Printer ...............................................................	21
The front panel says to reset or replace a printhead .........................................................	21
Maintaining and Cleaning the Printheads ...........................................................................................	22
Clean the printheads ..........................................................................................................	22
Flex Contacts Cleaning Tool ..............................................................................................	22
Print Quality ........................................................................................................................................	23
Print Quality Troubleshooting Actions ................................................................................	23
The Service Image Quality Diagnostic Print .......................................................................................	24
What is the Service Image Quality Diagnostic Print? ........................................................	24
Considerations for Printing the Diagnostic Print ................................................................	24
Printing the Diagnostic Print ..............................................................................................	24
Reading the Diagnostic Print Results .................................................................................................	25
Diagnostic Part 1: Printhead Reliability ..............................................................................	25
Diagnostic Part 2: Printhead Alignment .............................................................................	26
Diagnostic Part 3: Printheads & Paper Advance ...............................................................	28
No Printing Defects Found in the Diagnostic Print .............................................................	29
The Advanced Diagnostic Prints ........................................................................................................	29
What are the Advanced Diagnostic Prints? .......................................................................	29
Printing the Advanced Diagnostics Print ............................................................................	30
Reading the Advanced diagnostic Print Results ................................................................................	30
Paper Advance ..................................................................................................................	30
Printhead Alignment ..........................................................................................................	33
Nozzle Health ....................................................................................................................	34
Force Drop Detection .........................................................................................................	35
Troubleshooting Print Quality Problems .............................................................................................	36
Print Quality General Advice ..............................................................................................	36
Horizontal Lines Across the Image (Banding) ...................................................................	36
Lines are Missing, Too Thin, or Too Thick .........................................................................	37
Problems with Stepped Lines ............................................................................................	37
Lines are Printed Double or in Wrong Colors ....................................................................	38
Lines are discontinuous .....................................................................................................	38
Lines are Blurred (Ink Bleeds from Lines) .........................................................................	39
Problems with Graininess ..................................................................................................	39
Paper is not Flat .................................................................................................................	40
Print Scuffing or Scratching when Touched .......................................................................	41
Ink marks on the paper ......................................................................................................	41
Problems with the Edges of objects ...................................................................................	42
Bronzing .............................................................................................................................	42
Black and white prints do not look neutral .........................................................................	43
Horizontal lines at the end of a cut sheet print ...................................................................	43
Vertical lines of different colors ..........................................................................................	43
White spots on the print .....................................................................................................	43
Problems with Color Accuracy ...........................................................................................	43
Output Only Contains a Partial Print ..................................................................................	44

viii

ENWW

Problems with Image Clipping ...........................................................................................			44
Some objects are missing from the printed image .............................................................			45
A PDF file is clipped or objects are missing .......................................................................			45
2 System Error Codes
Introduction	.........................................................................................................................................		46
Continuable and Non-Continuable Error Codes .................................................................................			47
System Error ................................................................................................Code Brief Descriptions			47
System Error .............................................................................................Codes - Full Descriptions			50
3 Diagnostic Menu
Introduction .........................................................................................................................................			74
Diagnostics .......................................................................................................- Self Test			74
Service Tests ................................................................................................................(Diagnostics)			74
Entering .......................................................................................the Service Tests Menu			76
......................................................................................................	1.	Scan Axis	76
...................................................................................................	2.	Paper Drive	87
........................................................................................	3.	Electronics Module	90
........................................................................................	4.	Carriage Assembly	95
.......................................................................................................	5.	Sensors	101
.....................................................................................	6.	Color Sensor (ESP)	104
...........................................................................	7.	Ink Delivery System (IDS)	106
............................................................................................	8.	Service Station	110
............................................................................................	9.	I/O Information	117
.........................................................................................	10. Unit Information		117
...........................................................................................	11. EEROM Reset		119
...............................................................................	12. Set Unit Configuration		120
................................................................................	13. Error 71:19 Recovery		120
..........................................................................................................................................................			123
4 Service Menu
Entering the ..................................................................................................Service Utilities Menu			124
Introduction ......................................................................................................................			125
.........................................................................................................................			126
1. ..........................................................................................................	Turn Drive Roller		126
2. ................................................................................................................	Purge Tubes		128
3. .........................................................................................................................	Set SN		130
4. .....................................................................................................	Reset Life Counters		131
5. ............................................................................................................	Diagnostic Print		132
6. .......................................................................................................	Set Date and Time		132
7. ...............................................................................................	Enable/Disable Firewall		133
8. ........................................................................................	Enable/Disable Sleep Mode		134
9. ...................................................................................	SNMP Language Write Access		135
10 .............................................................................................Borderless Cut Distance			137
Service Calibrations .........................................................................................................................			138
Entering ..........................................................................the Service Calibrations Menu			139

ENWW

Scan Axis Calibration .......................................................................................................	139
Service Station Calibration ..............................................................................................	140
Paper Advance Calibration ..............................................................................................	140
Drop Detector Calibration ................................................................................................	145
Line Sensor Calibration ...................................................................................................	146
Carriage PCA ...................................................................................................................	149
Color Sensor (ESP) Calibration .......................................................................................	149
5 Parts and Diagrams
Printer Support .................................................................................................................................	152
Center Covers (Front) ......................................................................................................................	153
Center Covers (Rear) .......................................................................................................................	154
Right Cover ......................................................................................................................................	155
Left Cover .........................................................................................................................................	156
Right Hand Assemblies ....................................................................................................................	157
Left Hand Assemblies ......................................................................................................................	158
Carriage Assembly ...........................................................................................................................	159
Scan-Axis Assemblies ......................................................................................................................	160
Paper Path Assemblies (Front) ........................................................................................................	161
Paper Path Assemblies (Rear) .........................................................................................................	162
Tools 1 ..............................................................................................................................................	163
Tools 2 ..............................................................................................................................................	164
Miscellaneous Parts .........................................................................................................................	165
6 Removal and Installation
Introduction .......................................................................................................................................	169
Safety Precautions ...........................................................................................................	169
Electrostatic Discharge (ESD) Precautions .....................................................................	169
Required Tools ................................................................................................................	169
Service Calibration Guide to Removal and Installation ....................................................................	170
Using the Service Calibration Guide ................................................................................	170
The Service Calibration Matrix .........................................................................................	171
Performing the Service Calibrations and Diagnostic Tests ..............................................	172
Window .............................................................................................................................................	174
Front Cover ......................................................................................................................................	177
Media Output Assembly ...................................................................................................................	178
Right Front Trim ...............................................................................................................................	179
Left Front Trim ..................................................................................................................................	181
Right Ink Cartridge Door ...................................................................................................................	182
Left Ink Cartridge Door .....................................................................................................................	183
Right Cover ......................................................................................................................................	185
Left Cover .........................................................................................................................................	188
Rear Tray .........................................................................................................................................	194
Rear Cover .......................................................................................................................................	195
Media Lever ......................................................................................................................................	196
Media Lever Position Sensor ...........................................................................................................	198

ENWW

Cutter Assembly ...............................................................................................................................	199
Right Rear Tray Support ..................................................................................................................	200
Left Rear Tray Support .....................................................................................................................	201
Front Panel .......................................................................................................................................	203
Top Cover .........................................................................................................................................	205
Window Position Sensor ..................................................................................................................	208
Ink Supply Tubes Support Rail .........................................................................................................	209
Service Station .................................................................................................................................	214
Drop Detector ...................................................................................................................................	217
Aerosol Fan Assembly .....................................................................................................................	219
PrintMech PCA .................................................................................................................................	220
Pen to Paper Space (PPS) Solenoid ................................................................................................	221
Spindle .............................................................................................................................................	223
Left Spindle Holder ...........................................................................................................................	224
Right Spindle Holder ........................................................................................................................	224
Clean Out Assembly .........................................................................................................................	225
Out Of Paper Sensor ........................................................................................................................	226
Left Roll Guide ..................................................................................................................................	229
Right Roll Guide ...............................................................................................................................	230
Encoder Strip (with spring and attachment nut) ...............................................................................	231
Clean Encoder Strip Procedure ........................................................................................................	234
Encoder Strip ....................................................................................................................................	236
Trailing Cable ...................................................................................................................................	237
Carriage Assembly (with or without Trailing Cable) .........................................................................	244
Carriage Rear Bushing .....................................................................................................................	254
Belt Assembly ...................................................................................................................................	256
Scan-Axis Motor ...............................................................................................................................	257
Carriage Rail Oiler ............................................................................................................................	260
Color Sensor (ESP) ..........................................................................................................................	262
Line Sensor ......................................................................................................................................	267
Carriage Cover (includes Carriage Latch) ........................................................................................	272
Carriage PCA ...................................................................................................................................	276
Right Ink Supply Station ...................................................................................................................	280
Left Ink Supply Station .....................................................................................................................	284
Ink Supply Tubes ..............................................................................................................................	288
Formatter ..........................................................................................................................................	296
Hard Disk Drive ................................................................................................................................	297
Electronics Module (Main PCA and PSU) ........................................................................................	298
Starwheel Assembly .........................................................................................................................	301
Print Zone Overdrive ........................................................................................................................	302
Left Spittoon .....................................................................................................................................	306
Encoder Disk and Encoder Sensor ..................................................................................................	308
Media Advance Drive .......................................................................................................................	311
Pinchwheel Assembly ......................................................................................................................	314
Pinch Roller ......................................................................................................................................	319
Left Starwheel Lifter .........................................................................................................................	320
Right Starwheel Lifter .......................................................................................................................	322

ENWW

Starwheel Motor ...............................................................................................................................	325
Full Bleed Foam ...............................................................................................................................	326
7 Preventive Maintenance
Preventive Maintenance ...................................................................................................................	328
Moisture on the Printer ....................................................................................................	328
Noisy Carriage Bushing ...................................................................................................	328
Belt Swelling ....................................................................................................................	328
Cleaning the Printer .........................................................................................................	328
Carriage Assembly Lubrication ........................................................................................	328
General Cleaning .............................................................................................................	329
Cleaning the Drive Roller and Overdrive .........................................................................	329
Level of Printer Usage .....................................................................................................	329
Preventive Maintenance Kits ............................................................................................................	330
Preventive Maintenance Kit #1 ........................................................................................	330
Preventive Maintenance Kit #2 ........................................................................................	331
8 Printer menu Map

xii

ENWW

1Ink Supplies Troubleshooting & Print Quality

●Introduction

●Troubleshooting System Error Codes

●Performing a Service Test on a failed Assembly

●Performing the Necessary Service Calibrations

●Solving Ink Supplies Problems

●Solving Print Quality Problems

●Using the Front Panel

●The Printer does not Power ON

●The Printer Continuously Rejects Printheads

●What to do if the Front Panel is blank

●Cover Sensors are not Working

●The Line Sensor has Problems Detecting Media

●Problems with Color Accuracy

●Troubleshooting Media Jams/Printhead Crashes

●Banding at variable extreme environmental conditions

●Worm marks on HP Coated media with light area fills

●Solving Media-Handling Problems

●What to do when plastic parts on the Media Basket become damaged during printer setup

●Solving Ink Supplies problems

●Ink Cartridge Levels, Information, and Replacement

●Printhead Information, Replacement and Alignment

●Ink Cartridge and Printhead Status Messages

●Solving Ink Supplies Problems

●Maintaining and Cleaning the Printheads

●Print Quality

●The Service Image Quality Diagnostic Print

ENWW

●Reading the Diagnostic Print Results

●The Advanced Diagnostic Prints

●Reading the Advanced diagnostic Print Results

●Troubleshooting Print Quality Problems

Introduction

This chapter will guide you through the relevant steps to take when troubleshooting the printer.

Troubleshooting System Error Codes

Chapter 2, System Error Codes on page 46 contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.

If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When reporting the error, have the following information ready:

●Model and Serial Number of the printer

●Which firmware revision the printer is using (See Note below). Check firmware in Utilities/

Statistics/Code rev.

●The complete error number (See Note below).

●The Service Configuration Print.

●The Current configuration sheet.

●Which software application the customer is using (name, version, etc.).

NOTE: When reporting the System Error Code, make sure that you supply the full Error Code and the firmware version. Without this information, HP Support Personnel cannot help you.

Performing a Service Test on a failed Assembly

If possible, always perform a Service Test on the component/assembly that you are about to replace, just to make sure that is the component/assembly that has failed.

NOTE: If the test on that component/assembly passes, you should NOT replace it.

For information on the Service Tests and how to use them see Diagnostic Menu on page 73 & Service Menu on page 124.

Performing the Necessary Service Calibrations

Is the printer calibrated correctly after replacing a component? For information on the Service Calibrations and how to use them see Chapter 5, Service Calibrations.

NOTE: Remember that certain Calibrations are required even if an Assembly has been disassembled to gain access to another Assembly or Component.

Chapter 1 Ink Supplies Troubleshooting & Print Quality

ENWW

Solving Ink Supplies Problems

For information on solving Ink Supplies problems see Solving Ink Supplies problems on page 9 in this section.

Solving Print Quality Problems

For information on solving Print Quality problems see Print Quality on page 23 in this section.

Using the Front Panel

Below is a diagram of the front panel.

Key Function

●Arrow Keys

Use the Arrow keys to scroll through a menu or toggle between YES or NO when prompted.

●Cancel

Use the Cancel key to abort or stop a procedure or reject test results.

●OK

Use the OK key to select a menu option.

●Power

Use the Power key to turn the printer ON and OFF.

●Menu

Use the Menu key to enter the main menu.

●Back

Use the Back key to go back to the previous menu or reject test results.

ENWW	Solving Ink Supplies Problems 3

Service Key Combinations

●Diagnostic mode

With the printer OFF, press and hold the UP and OK keys. While holding the Up and OK keys down, press and hold the Power key to turn on the printer. Hold all three keys until the Power key stops flashing, usually about 5 seconds.

●Service Menu (Service Engineers Only)

From the main menu, press and hold the Up and Cancel keys.

●Service Menu (For users)

From the main menu, press and hold the Down and Cancel keys.

The Printer does not Power ON

1.Check that the power cord is connected correctly to the Printer and to the Power Socket.

2.Check that the Power Switch on the BACK of the Printer is in the ON position.

3.Check to see the LED on the Front Panel Power Switch are On.

4.Check that the Front-Panel Cable is correctly connected to the Electronics Module. Also make sure that the Front-Panel cable is not damaged.

5.Replace the Power Supply Unit Refer Electronics Module (Main PCA and PSU) on page 298.

The Printer Continuously Rejects Printheads

1.Clean the flex contacts on the Printhead and in the Carriage Assembly using the Carriage Interconnect Wiper (Refer to Flex Contacts Cleaning Tool on page 22) and try again.

2.If ALL the Printheads are rejected (the status message on the Front Panel does NOT show "OK"

for ALL the Printheads) then perform the Electronic Module Test Refer 3. Electronics Module on page 90.

Chapter 1 Ink Supplies Troubleshooting & Print Quality

ENWW

What to do if the Front Panel is blank

The LEDs of the formatter (visible through the cover) and the power supply can help you troubleshoot a problem when the Front Panel is blank.

1.The following image shows the Power Supply LED, looking through the cover.

2.The following image shows the Formatter LEDs, which are marked I, II and III.

▲Use the following table to interpret the LEDs and find the source of the problem. Remember that you should read these LEDs when you push the Power button. Some combinations may require the replacement of two or more components. In this case, always replace one component at a time. Test the printer to see if the problem has disappeared (check the LEDs again). If the same LED sequence continues, replace the next component indicated in the table.

	Power	Formatter	Formatter	Formatter	Front Panel	Solution (part replacement)
	Supply LED	LED 1	LED 2	LED 3	Status

1	Off	Off	Off	Off	Off	Power Electronics Module (Main PCA and
						PSU) on page 298

2	On	Off	Off	Off	Off	Main PCA Electronics Module (Main PCA
						and PSU) on page 298

3	On	On	Off	N/A	N/A	Formatter Formatter on page 296

4	On	On	Off	Off	N/A	Hard Disk Hard Disk Drive on page 297
		(Flashing)

5	On	On	On (flashing)	Off	N/A	Hard Disk Hard Disk Drive on page 297

6	On	On	On	Off	N/A	1. Formatter Formatter on page 296
						2. Main PCA Electronics Module (Main
						PCA and PSU) on page 298

7	On	On	On	On (flashing)	N/A	Main PCA Electronics Module (Main PCA
						and PSU) on page 298

ENWW	What to do if the Front Panel is blank 5

8	On	On	On	On	Front Panel	1.	Front Panel Front Panel
					(Light on)		on page 203
						2.	Formatter Formatter on page 296
						3.	Main PCA Electronics Module (Main
							PCA and PSU) on page 298
						4.	Front Panel Cable Front Panel
							on page 203

9	On	On	On	On	Off	Front Panel Front Panel on page 203

Cover Sensors are not Working

1.Perform the Sensors Test Refer 5. Sensors on page 101.

2.Check if the cable for the faulty sensor is not damaged and is connected correctly.

3.Replace the faulty Sensor.

The Line Sensor has Problems Detecting Media

1.Check the type of media that is being used since the Line sensor may have problems detecting transparent media or some types of Non-HP media. Try loading white HP media in to the Printer and check if the Line sensor detects it.

2.The Line Sensor is not calibrated correctly. Perform the Line Sensor Calibration Refer Line Sensor Calibration on page 146.

3.The Line Sensor is damaged or faulty. Replace the Line Sensor Line Sensor on page 267.

Problems with Color Accuracy

The Color Sensor (ESP) is a powerful tool unique to the Z series printers to maintain color accuracy. If you notice any problems with colors, perform the Color Sensor (ESP) calibration. Refer to Color Sensor (ESP) Calibration on page 149.

Troubleshooting Media Jams/Printhead Crashes

The failure modes "media jam" and "head crash" are grouped together because in many cases a media jam causes the media to lift up into the Carriage path and cause a Printhead crash, thus causing many media jam failures to be reported as head crashes.

1.Did the media jam occur when loading media?

●If the client has had media jams, it is common for pieces of media to get stuck in the media path. Clear the media path.

NOTE: When clearing a media jam, sometimes media is stuck in the paper path. To clear this, you must lift the Media Lever and insert thicker media into the paper path to push out the media that is still stuck there.

2.Is the customer using non-HP media?

●The use of non-HP media can easily be the cause of media jams and head crashes (especially head crashes because HP media is specially formulated to avoid cockle, one of the primary causes of head crashes). If the media is not HP approved, advise the customer to use HP media and check to see if the problem is now solved.

Chapter 1 Ink Supplies Troubleshooting & Print Quality

ENWW

Banding at variable extreme environmental conditions

Since the Accuracy Calibration has been done at normal environmental conditions, printing in extreme environmental conditions will cause banding because the advance of the Media Advance Roller does not correspond to the same conditions that the calibration was done in. To solve the problem, try the following:

Perform the Accuracy Calibration in the new environmental conditions (Refer to the User’s Guide).

Worm marks on HP Coated media with light area fills

Light bands (S-shaped) in Paper axis direction where light area fills are printed, causing unacceptable Image Quality defect.

●Print the Service Configuration Print and check if the level of Humidity is very low (below 30%). Increasing humidity may help in reducing the severity of the problem.

NOTE: The media is causing the problem and NOT the Printer. Do not attempt to try and replace Printer parts to solve this problem.

Solving Media-Handling Problems

The Front Panel indicates that media is misaligned or incorrectly positioned.

Roll media

●The roll may be loaded the wrong way. The paper should load over the roll toward you.

●Check that the paper is correctly loaded onto the spindle.

●The paper may be loaded at an angle. The right-hand edge must be aligned with the blue line on the Print Platen.

NOTE: Ensure that the paper is wrapped tightly on the roll. This is a very important step to remember because if this is not done, the media may be loaded at an angle, causing the media to be rejected.

Sheet media

●Always load sheet media using the Rear Input Tray. Do NOT load the media as you would load roll media.

●It must be loaded with the right-hand edge against the blue line on the Print Platen.

●The media may be crumpled or warped or may have irregular edges.

●If hand-cut media is used, the edges may not form a right-angle or they may be rough. If possible, hand-cut media should not be used. Only purchased sheet media should be used in the Printer.

●If you have problems with paper jams, check that the Overdrive is not obstructed by bits of paper or using the Turn Drive Roller Service Utility 1. Turn Drive Roller on page 126.

ENWW

Banding at variable extreme environmental conditions

HP Designjet Z5200ps Photo service manual

What to do when plastic parts on the Media Basket become damaged during printer setup

The following information explains what to do if one or more of the back plastic brackets or the Basket Tube becomes broken. The information helps to identify which service parts to order as replacements.

There are three plastic parts that could break during printer installation and need replacing. Use the pictures below to identify with the customer which part needs replacing (numbers 1, 2 or 3).

Chapter 1 Ink Supplies Troubleshooting & Print Quality

ENWW

Solving Ink Supplies problems

What are Ink Supplies?

For each of the ink colors used in the printer, there are two components, the Printhead and Ink Cartridge. These components are called Ink Supplies.

Ink Cartridges

The printer's Ink Cartridges provide ink to the Printheads. The color Ink Cartridges supplied with the printer have a capacity of 69ml but optional 130 ml and 300 ml are also available.

The Ink Cartridges require no maintenance or cleaning. As long as each Ink Cartridge is inserted correctly into its slot, the ink will flow to the Printheads. Because the Printheads control the amount of ink transferred to the page, you will continue to see high quality printing results that require no maintenance or cleaning. As long as each Ink Cartridge is inserted correctly into its slot, the ink will flow to the Printheads. Because the Printheads control the amount of ink transferred to the page, you will continue to see high quality printing results even when the ink levels are getting low.

The front panel displays the status of the Ink Cartridge. Using the front panel, detailed information can be checked on the Ink Cartridges.

Available Ink Cartridges

Color	Part number 69ml	Part number 130ml	Part number 300ml

HP 70 Matte Black	C9436A	C9448A	CN635A

ENWW	Solving Ink Supplies problems 9

HP 70 Photo Black	C9437A	C9449A	CN633A

HP 70 Light Gray	C9439A	C9451A	CN634A

HP 70 Cyan	C9440A	C9452A	CN636A

HP 70 Magenta	C9441A	C9453A	CN629A

HP 70 Yellow	C9442A	C9454A	CN630A

HP 70 Light Magenta	C9443A	C9455A	CN631A

HP 70 Light Cyan	C9389A	C9390A	CN632A

Printheads

The Printheads are extremely durable and do not need to be replaced every time an Ink Cartridge is replaced. They are independent of the Ink Cartridges and will continue giving excellent image quality results even if the Ink Cartridges are low on ink.

If you notice a decline in print quality such as lines or dots missing from text/graphics, go to Troubleshooting Print Quality Problems on page 36.

Available Printheads

	Printhead Type	Part number

HP 70 Matte Black & Cyan		C9404A

HP 70	Light Magenta & Light Cyan	C9405A

HP 70 Magenta & Yellow		C9406A

HP 70	Photo Black & Light Gray	C9407A

General Information About the Ink Supplies

For optimum results from the printer and modular ink delivery system always follow these guidelines when handling the ink supplies:

●Always install the Ink Cartridges and Printheads before the expiration date, which is on the packaging.

●Install Ink Cartridges and Printheads in their color-coded slots.

●Follow the instructions on the front panel of the Printer during installation.

●Avoid unnecessary removal of the Ink Cartridges and Printheads.

10 Chapter 1 Ink Supplies Troubleshooting & Print Quality

ENWW

●When turning off the Printer always use the power Off button on the front panel. The Printheads are then stored correctly which prevents them from drying out.

●The Ink Cartridges should never be removed while the printer is printing. They should only be removed when the printer is ready for you to replace them. The front panel will guide you through the removal and installation procedure.

General Precautions When Handling Ink Supplies

Use the following precautions when handling Ink Supplies:

NOTE: Do not touch, wipe or attempt to clean the printhead nozzles. This can damage the printhead.

●Handle the ink supplies with care. In particular the Printhead, which is a high precision device and must be handled carefully.

●Do not touch the Printhead nozzles.

●Do not put the Printhead down on the nozzles.

●Do not be rough when handling the Printheads. Always set them down gently.

●Do not drop the Printheads.

●Proper handling will assure optimum performance throughout the Printhead life.

●Do not touch the end of the Ink Cartridge which is inserted into the printer as there may be a small amount of ink on the connection.

●Avoid storing partially used Ink Cartridges on their ends.

When Should You Replace the Ink Supplies?

When to change the ink supplies is mostly determined by you with guidance from the front panel. In conjunction with the messages displayed in the front panel and the message explanations in this chapter, you will be able to choose for yourself when is the right time to change the ink supplies.

The Printer will also display the ink level and will tell you when the ink supply is low on ink. This means you have constantly updated information about the ink supplies.

Ink Cartridge Levels, Information, and Replacement

Ink Cartridge Levels

The front panel displays Ink Levels shown as level bars. These bars represent how much ink is remaining in the Ink Cartridges: as ink is used up the bars get shorter in length.

There are two methods for checking the ink levels of your Ink Cartridges.

“View Ink Levels” Direct Access Key

●Pressing the “View ink levels” direct access key on the Front Panel will immediately show you the ink levels. For more information about direct access keys, refer Using the Front Panel on page 3.

ENWW	Ink Cartridge Levels, Information, and Replacement 11

“View Ink Levels” from the ink menu

●Choosing the View ink levels options from the Ink menu will immediately show you the ink levels:

Obtaining Ink Cartridge Information

1.Scroll to the Ink Menu icon and press OK

2.In the Ink Menu submenu, scroll to Ink cartridge information and press OK

3.In the Ink cartridge information submenu, scroll to the Ink Cartridge that you want information on and press OK.

12 Chapter 1 Ink Supplies Troubleshooting & Print Quality

ENWW

4.The front panel displays information on the selected Ink Cartridge. Use the Arrow keys to scroll through the information.

The information supplied is:

●The make of the Ink Cartridge.

●The product number of the Ink Cartridge.

●The serial number of the Ink Cartridge.

●The current status of the Ink Cartridge.

●The current ink level of the ink cartridge in milliliters.

●Original capacity of the ink cartridge in milliliters.

●The manufacturer of the Ink Cartridge (hp is recommended).

●The current warranty status of the Ink Cartridge.

Changing an Ink Cartridge

There are two occasions when you need to remove an ink cartridge:

●The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing (you can use up the remaining ink in the first cartridge at a more convenient time).

●The ink cartridge is empty or faulty, and you must replace it to continue printing.

NOTE: Do not try to remove an ink cartridge while printing. Remove an ink cartridge only if you are ready to insert another one.

Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving.

Change an ink cartridge using the following procedure:

1. Scroll to the Ink Menu icon and press OK.

ENWW	Ink Cartridge Levels, Information, and Replacement 13

2.In the Ink Menu submenu, scroll to Replace ink cartridges and press OK.

3.The front panel displays the status of the Ink Cartridges.

4.Press OK to continue.

5.Open the relevant Ink Cartridge cover for the Ink Cartridge you want to replace.

6.Pull the required Ink Cartridge straight up to remove it from the printer.

7.The front panel indicates the missing Ink Cartridge.

8.Before removing the cartridge from its wrapping, shake it vigorously.

9.Unwrap the new ink cartridge, find the label identifying the ink color. Check that the letter or letters marking the empty slot, matches the letter or letters on the cartridge label.

10.Insert the ink cartridge into its slot.

11.Push the cartridge into the slot until it snaps into position. You should hear a beep and see confirmation that the cartridge has been inserted.

12. When all cartridges have been inserted, close the cover.

14 Chapter 1 Ink Supplies Troubleshooting & Print Quality

ENWW

Printhead Information, Replacement and Alignment

Obtaining Printhead Information

1.Scroll to the Ink Menu icon and press OK.

2.In the Ink Menu submenu, scroll to Printhead information and press OK.

3.In the Printhead Information submenu, scroll to the Printhead that you want information on and press OK.

4.The front panel displays information on the selected Printhead.

The information supplied is:

●The make of the printhead.

●The product number of the Printhead.

●The serial number of the Printhead.

●The current status of the printhead.

●How much ink has been fired (consumed) by the printhead.

NOTE: It is possible for a printhead to consume more than one Ink Cartridge.

●The current warranty status of the Printhead.

ENWW	Printhead Information, Replacement and Alignment 15

Changing a Printhead

1.Scroll to the Ink Menu icon and press OK.

2.In the Ink Menu submenu, scroll to Replace printheads and pressOK .

3.The printer moves the Carriage to the correct position to replace Printheads.

NOTE: If the carriage is left in the removal position for more than three minutes without inserting or removing any printheads, it will try to move back to its normal position at the right-hand end.

4.When the carriage has stopped moving, the front panel display will prompt you to open the window and lift the carriage cover.

5.Open the window.

6.Lift the Carriage cover to access the printheads.

7.Lift the blue handle and pull the Printhead straight up out of the Carriage.

16 Chapter 1 Ink Supplies Troubleshooting & Print Quality

ENWW

+ 319 hidden pages