BlackBerry Professional Software for Microsoft Exchange
Version: 4.1 | Service Pack: 4
SWD-356206-0912100551-001
Contents
1Upgrading from the BlackBerry Professional Software to the BlackBerry Enterprise Server............................5
Feature comparison for the BlackBerry Professional Software and the BlackBerry Enterprise Server.........................5
Host server and database upgrade scenarios.........................................................................................................................6
System requirements: BlackBerry Enterprise Server.............................................................................................................9
System requirements: BlackBerry Attachment Service.........................................................................................................11
System requirements: BlackBerry Manager............................................................................................................................12
System requirements: BlackBerry MDS Connection Service................................................................................................13
System requirements: BlackBerry MDS Integration Service................................................................................................14
System requirements: BlackBerry Router................................................................................................................................14
3Preparing to upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server.........19
Obtain the BlackBerry Enterprise Server software files........................................................................................................19
Verify and record the name of the existing host computer for the BlackBerry Professional Software..........................19
Verify and record the name of the administration account for the BlackBerry Professional Software.........................19
Verify the names of the existing BlackBerry Configuration Database and its host computer........................................20
Verify the existing SRP authentication information..............................................................................................................20
Verify the existing CAL key........................................................................................................................................................20
Back up the BlackBerry Professional Software registry settings.........................................................................................21
Back up the BlackBerry Professional Software log files........................................................................................................21
Back up the BlackBerry Configuration Database...................................................................................................................21
Identify and resolve any Microsoft Exchange known issues for wireless calendar synchronization.............................25
5Setting up the database connection...............................................................................................................................27
Using the existing BlackBerry Configuration Database after the upgrade to the BlackBerry Enterprise Server........27
Specifying permissions when connecting to the BlackBerry Enterprise Server databases using Windows
Assign Microsoft SQL Server permissions to the Microsoft Windows account..............................................................27
Configuring authentication to the BlackBerry MDS Integration Service database..........................................................28
6Performing the upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server on
the existing host computer...............................................................................................................................................29
Prerequisites: Upgrading from the BlackBerry Professional Software to the BlackBerry Enterprise Server on the
Stop the BlackBerry Professional Software services..............................................................................................................29
Upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server on the existing host
Improve the startup performance of the BlackBerry Enterprise Server after the upgrade..............................................30
7Performing the upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server on
a new host computer..........................................................................................................................................................31
Prerequisites: Upgrading from the BlackBerry Professional Software to the BlackBerry Enterprise Server on a new
Configuring the local permissions on the new host computer.............................................................................................31
Moving the BlackBerry Configuration Database to the new host computer.....................................................................32
Stop the BlackBerry Professional Software services..............................................................................................................32
Upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server on a new host computer
Improve the startup performance of the BlackBerry Enterprise Server after the upgrade..............................................33
8Troubleshooting the BlackBerry Enterprise Server upgrade process......................................................................35
A third-party tool did not install successfully and the BlackBerry Enterprise Server setup application closed..........35
Previous version detected but no database available............................................................................................................35
The BlackBerry Collaboration Service does not connect to Microsoft Office Live Communications Server 2005......36
The setup application did not prompt you to change or confirm the MAPI profile..........................................................36
You cannot resolve errors that occur when you move users.................................................................................................36
You encounter errors when you try to upgrade the BlackBerry Configuration Database...............................................37
The setup application prompts you for access to the installation media for Microsoft .NET Framework version 1.1
Service failed to start, generating error 5305........................................................................................................................37
BlackBerry Router and BlackBerry Dispatcher do not install during the migration or upgrade process......................41
I am experiencing an issue after I install the BlackBerry Professional Software on the Windows Small Business
Microsoft Outlook Web Access no longer works after I install the BlackBerry Professional Software..........................42
Restore the BlackBerry Configuration Database....................................................................................................................42
9Upgrading the BlackBerry Device Software..................................................................................................................45
Permitting users to upgrade the BlackBerry Device Software from their computers.......................................................45
Configure a network drive......................................................................................................................................................46
Save the BlackBerry Device Software installation files to the network drive................................................................46
Verify the version of the application loader tool................................................................................................................46
Pushing the BlackBerry Desktop Software or BlackBerry Device Manager installation files to users' computers
Synchronizing wireless data automatically.........................................................................................................................47
Create the BlackBerry Device Software upgrade instructions for BlackBerry device users........................................47
Confirming that the BlackBerry Device Software upgrade process completed successfully......................................48
Upgrading the BlackBerry Device Software at a central computer....................................................................................48
Configure a network drive......................................................................................................................................................49
Save the BlackBerry Device Software installation files to the network drive................................................................49
Create a software configuration for the BlackBerry Device Software............................................................................49
Assign the software configuration to a user account........................................................................................................50
Upgrade the BlackBerry Device Software at a central computer....................................................................................50
Verify that the BlackBerry Device Software upgrade at a central computer completed successfully.......................50
Pushing the BlackBerry Device Software and the BlackBerry Desktop Software to users' computers.........................51
Configure a network drive......................................................................................................................................................51
Save the BlackBerry Device Software installation files to the network drive................................................................51
Save the BlackBerry Desktop Software installation files to the network drive.............................................................52
Synchronizing wireless data automatically.........................................................................................................................52
Send the installation files for the BlackBerry Desktop Software and the BlackBerry Device Software to users using
a third-party application........................................................................................................................................................52
Confirming that the BlackBerry Device Software upgrade process completed successfully......................................53
10Troubleshooting the BlackBerry Device Software upgrade process........................................................................55
When users click the link to the application loader tool in the upgrade instructions, the upgrade process does not