Blackberry PROFESSIONAL SOFTWARE Manual

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Blackberry PROFESSIONAL SOFTWARE Manual

Upgrade Guide

BlackBerry Professional Software for Microsoft Exchange

Version: 4.1 | Service Pack: 4

SWD-356206-0912100551-001

Contents

 

1

Upgrading from the BlackBerry Professional Software to the BlackBerry Enterprise Server............................

5

 

Feature comparison for the BlackBerry Professional Software and the BlackBerry Enterprise Server.........................

5

 

Host server and database upgrade scenarios.........................................................................................................................

6

2

System requirements..........................................................................................................................................................

9

 

System requirements: BlackBerry Enterprise Server.............................................................................................................

9

 

System requirements: BlackBerry Attachment Service.........................................................................................................

11

 

System requirements: BlackBerry Manager............................................................................................................................

12

 

System requirements: BlackBerry MDS Connection Service................................................................................................

13

 

System requirements: BlackBerry MDS Integration Service................................................................................................

14

 

System requirements: BlackBerry Router................................................................................................................................

14

 

Supported environments............................................................................................................................................................

15

 

Unsupported environments.......................................................................................................................................................

17

3

Preparing to upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server.........

19

 

Obtain the BlackBerry Enterprise Server software files........................................................................................................

19

 

Verify and record the name of the existing host computer for the BlackBerry Professional Software..........................

19

 

Verify and record the name of the administration account for the BlackBerry Professional Software.........................

19

 

Verify the names of the existing BlackBerry Configuration Database and its host computer........................................

20

 

Verify the existing SRP authentication information..............................................................................................................

20

 

Verify the existing CAL key........................................................................................................................................................

20

 

Back up the BlackBerry Professional Software registry settings.........................................................................................

21

 

Back up the BlackBerry Professional Software log files........................................................................................................

21

 

Back up the BlackBerry Configuration Database...................................................................................................................

21

 

BlackBerry Configuration Database Backup Tool parameters.........................................................................................

23

4

Configuring a Microsoft Exchange 5.5, Microsoft Exchange 2000, or Microsoft Exchange 2003 messaging

 

 

environment.........................................................................................................................................................................

25

 

Identify and resolve any Microsoft Exchange known issues for wireless calendar synchronization.............................

25

5

Setting up the database connection...............................................................................................................................

27

 

Using the existing BlackBerry Configuration Database after the upgrade to the BlackBerry Enterprise Server........

27

 

Specifying permissions when connecting to the BlackBerry Enterprise Server databases using Windows

 

 

authentication..............................................................................................................................................................................

27

 

Assign Microsoft SQL Server permissions to the Microsoft Windows account..............................................................

27

 

Configuring authentication to the BlackBerry MDS Integration Service database..........................................................

28

6

Performing the upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server on

 

 

the existing host computer...............................................................................................................................................

29

 

Prerequisites: Upgrading from the BlackBerry Professional Software to the BlackBerry Enterprise Server on the

 

 

existing host computer...............................................................................................................................................................

29

 

Stop the BlackBerry Professional Software services..............................................................................................................

29

 

Upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server on the existing host

 

 

computer.......................................................................................................................................................................................

30

 

Improve the startup performance of the BlackBerry Enterprise Server after the upgrade..............................................

30

7

Performing the upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server on

 

 

a new host computer..........................................................................................................................................................

31

 

Prerequisites: Upgrading from the BlackBerry Professional Software to the BlackBerry Enterprise Server on a new

 

 

host computer..............................................................................................................................................................................

31

 

Configuring the local permissions on the new host computer.............................................................................................

31

 

Moving the BlackBerry Configuration Database to the new host computer.....................................................................

32

 

Stop the BlackBerry Professional Software services..............................................................................................................

32

 

Upgrade from the BlackBerry Professional Software to the BlackBerry Enterprise Server on a new host computer

 

 

........................................................................................................................................................................................................

33

 

Improve the startup performance of the BlackBerry Enterprise Server after the upgrade..............................................

33

8

Troubleshooting the BlackBerry Enterprise Server upgrade process......................................................................

35

 

A third-party tool did not install successfully and the BlackBerry Enterprise Server setup application closed..........

35

 

Previous version detected but no database available............................................................................................................

35

 

The BlackBerry Collaboration Service does not connect to Microsoft Office Live Communications Server 2005......

36

 

The setup application did not prompt you to change or confirm the MAPI profile..........................................................

36

 

You cannot resolve errors that occur when you move users.................................................................................................

36

 

You encounter errors when you try to upgrade the BlackBerry Configuration Database...............................................

37

 

The setup application prompts you for access to the installation media for Microsoft .NET Framework version 1.1

 

 

........................................................................................................................................................................................................

37

 

Service failed to start, generating error 5305........................................................................................................................

37

 

BlackBerry Router and BlackBerry Dispatcher do not install during the migration or upgrade process......................

41

 

I am experiencing an issue after I install the BlackBerry Professional Software on the Windows Small Business

 

 

Server.............................................................................................................................................................................................

41

 

Microsoft Outlook Web Access no longer works after I install the BlackBerry Professional Software..........................

42

 

Restore the BlackBerry Configuration Database....................................................................................................................

42

9 Upgrading the BlackBerry Device Software..................................................................................................................

45

 

Permitting users to upgrade the BlackBerry Device Software from their computers.......................................................

45

 

Configure a network drive......................................................................................................................................................

46

 

Save the BlackBerry Device Software installation files to the network drive................................................................

46

 

Verify the version of the application loader tool................................................................................................................

46

 

Pushing the BlackBerry Desktop Software or BlackBerry Device Manager installation files to users' computers

 

 

....................................................................................................................................................................................................

46

 

Synchronizing wireless data automatically.........................................................................................................................

47

 

Create the BlackBerry Device Software upgrade instructions for BlackBerry device users........................................

47

 

Confirming that the BlackBerry Device Software upgrade process completed successfully......................................

48

 

Upgrading the BlackBerry Device Software at a central computer....................................................................................

48

 

Configure a network drive......................................................................................................................................................

49

 

Save the BlackBerry Device Software installation files to the network drive................................................................

49

 

Create a software configuration for the BlackBerry Device Software............................................................................

49

 

Assign the software configuration to a user account........................................................................................................

50

 

Upgrade the BlackBerry Device Software at a central computer....................................................................................

50

 

Verify that the BlackBerry Device Software upgrade at a central computer completed successfully.......................

50

 

Pushing the BlackBerry Device Software and the BlackBerry Desktop Software to users' computers.........................

51

 

Configure a network drive......................................................................................................................................................

51

 

Save the BlackBerry Device Software installation files to the network drive................................................................

51

 

Save the BlackBerry Desktop Software installation files to the network drive.............................................................

52

 

Synchronizing wireless data automatically.........................................................................................................................

52

 

Send the installation files for the BlackBerry Desktop Software and the BlackBerry Device Software to users using

 

 

a third-party application........................................................................................................................................................

52

 

Confirming that the BlackBerry Device Software upgrade process completed successfully......................................

53

10 Troubleshooting the BlackBerry Device Software upgrade process........................................................................

55

 

When users click the link to the application loader tool in the upgrade instructions, the upgrade process does not

 

 

start................................................................................................................................................................................................

55

11

Glossary................................................................................................................................................................................

57

12

Legal notice..........................................................................................................................................................................

61

Upgrade Guide

Upgrading from the BlackBerry Professional Software to the BlackBerry Enterprise Server

Upgrading from the BlackBerry Professional Software to

1

the BlackBerry Enterprise Server

 

Your organization can upgrade from the BlackBerry® Professional Software to a supported higher version of the BlackBerry® Enterprise Server. The decision to upgrade might be influenced by factors such as the following:

The number of BlackBerry device users in your organization is approaching the maximum of 30 users.

The number of users or administrators in your organization requires group-based or role-based administration.

Users need access to applications that were developed using the BlackBerry® MDS Studio or the BlackBerry® Plugin for Microsoft® Visual Studio®.

Users want to use collaboration clients, such as the BlackBerry® Client for IBM® Lotus® Connections.

Feature comparison for the BlackBerry Professional Software and the BlackBerry Enterprise Server

Feature

BlackBerry Professional Software

BlackBerry Enterprise Server

 

 

 

 

 

supported database engines

Microsoft® SQL Server®

Microsoft SQL Server

 

Microsoft® SQL Server® 2005

Microsoft SQL Server 2005

 

 

Express

 

Express (not supported by the

 

MSDE 2000

 

BlackBerry® MDS Integration

 

 

 

 

Service)

 

 

 

MSDE 2000

installation possible on messaging server

yes

 

no

 

support for remote components

no

 

yes

 

BlackBerry MDS Runtime Application

no

 

yes

 

support

 

 

 

 

support for collaboration clients

no

 

yes

 

BlackBerry Manager

highlights the tasks that administrators

full enterprise administration

 

in smaller organizations most

 

 

 

frequently perform

 

 

number of users

maximum of 30 users

limited only by the scalability of the

 

 

 

system configuration

users

Add Users wizard

add users manually

 

 

 

 

 

5

Upgrade Guide

Host server and database upgrade scenarios

Feature

BlackBerry Professional Software

BlackBerry Enterprise Server

 

 

 

groups

user administration only

group administration or user

 

 

administration

roles

user administration only

role-based administration

IT policy

predefined IT policy bundles

custom IT policies only

domains

single domain only

multiple domain administration

support for Wi-Fi® connections

no

yes

support for BlackBerry® Enterprise

no

yes

Server Resource Kit

 

 

 

 

 

Host server and database upgrade scenarios

Hardware

Scenario

 

 

host server

The BlackBerry® Professional Software must be installed on the computer where you plan

 

to install the BlackBerry® Enterprise Server software.

 

If the BlackBerry Professional Software is currently installed on a computer that is

 

 

separate from the messaging server, you can upgrade to the BlackBerry Enterprise

 

 

Server on the same computer.

 

If the BlackBerry Professional Software is currently installed on the computer that

 

 

hosts the messaging server, you must first install the BlackBerry Professional Software

 

 

on the computer where you plan to install the BlackBerry Enterprise Server software.

 

 

You can then upgrade to the BlackBerry Enterprise Server on this computer.

 

If you plan to install the BlackBerry Enterprise Server components on more than one

 

 

computer, you must install the BlackBerry Professional Software on each computer

 

 

that you plan to use. You can then upgrade to the BlackBerry Enterprise Server on

 

 

each computer.

database

If the computer that hosts the messaging server currently also hosts the BlackBerry

 

 

Configuration Database, you do not have to move the BlackBerry Configuration

 

 

Database when you upgrade to the BlackBerry Enterprise Server.

 

If you plan to move the existing BlackBerry Configuration Database to a new

 

 

Microsoft® SQL Server®, you must perform the move before you begin the upgrade

 

 

process.

 

 

 

6

Upgrade Guide

Host server and database upgrade scenarios

Hardware

Scenario

 

 

 

 

If the BlackBerry Configuration Database is currently installed on a computer that is

 

 

separate from the messaging server, you can configure the connection to the

 

 

BlackBerry Configuration Database during the BlackBerry Enterprise Server upgrade

 

 

process.

 

If you are adding a large number of users, or if you expect a significant increase in

 

 

the number of email messages that users send and receive, consider moving the

 

 

BlackBerry Configuration Database to its own host computer. You perform this move

 

 

before you begin the upgrade process.

For information about moving the BlackBerry Configuration Database, visit

www.blackberry.com/support to read article KB03112.

7

Upgrade Guide

System requirements

System requirements

2

For information about calculating hardware requirements, visit www.blackberry.com/go/serverdocs to see the BlackBerry Enterprise Server Capacity Calculator and BlackBerry Enterprise Server Performance Benchmarking.

System requirements: BlackBerry Enterprise Server

Item

Requirement

 

 

operating system

Any of the following operating systems:

 

Windows® 2000 SP4 Server or Advanced Server

 

Windows Server® 2003 or later

 

Windows Server 2003 or later (64-bit)

 

Windows Server 2003 R2 SP2

 

Windows Server 2003 R2 SP2 (64-bit)

 

Windows® Small Business Server 2003 Standard or Premium

messaging server

Any of the following messaging servers installed physically close to where you

 

plan to install the BlackBerry® Enterprise Server:

 

Microsoft® Exchange version 5.5

 

Microsoft Exchange 2000

 

Microsoft Exchange 2003 or later

 

Microsoft Exchange 2007

 

Microsoft Exchange mixed environment (any combination of Microsoft

 

 

Exchange version 5.5, Microsoft Exchange 2000, Microsoft Exchange 2003,

 

 

and Microsoft Exchange 2007)

 

Microsoft® Solution for Hosted Messaging and Collaboration version 3.5

system tools for the messaging server

Any of the following system tools for the messaging server installed on the

 

computer that hosts the BlackBerry Enterprise Server:

 

Microsoft Exchange version 5.5 Administrator

 

Microsoft Exchange 2000 System Manager

 

Microsoft Exchange 2003 System Manager

 

Microsoft Exchange Server MAPI client and CDO 1.2.1

 

 

 

9

Upgrade Guide

System requirements: BlackBerry Enterprise Server

Item

Requirement

 

 

 

 

to support Microsoft Exchange 2007, either Microsoft Exchange Server

 

 

MAPI client and CDO 1.2.1, or Microsoft Exchange 2003 SP2 System Tools

Microsoft Exchange Organization of

same Microsoft Exchange Organization as the messaging server

the system tools for the messaging

 

 

server

 

 

version of the CDO library

latest version that is supported by the latest version of Microsoft Exchange in

 

your organization's environment

Unicode support for calendars

To support Microsoft Exchange 2003, the following Microsoft hotfixes installed:

 

913643 on your organization's messaging server

 

923537 on the computer that hosts the BlackBerry Enterprise Server

Internet Service Manager

to support Microsoft Exchange 2007, the Internet Service Manager component

 

of Microsoft® IIS

database management system

Any of the following database management systems:

 

MSDE 2000

 

Microsoft® SQL Server® 2000 SP4

 

Microsoft SQL Server 2005 or later Professional, Enterprise, or Express

 

Microsoft SQL Server 2005 or later (64-bit)

collation setting

To support Microsoft SQL Server, the following conditions on the database server:

 

collation setting is default case-insensitive

 

BlackBerry Configuration Database collation setting is default case-

 

 

insensitive

remote database conditions

named pipes and TCP/IP network protocols turned on

data access components

Any of the following data access components on the computers that host the

 

BlackBerry Enterprise Server or the BlackBerry Configuration Database:

 

MDAC version 2.8 with Security Patch MS04-003 (version

 

 

2000.85.1025.00)

 

MDAC version 2.8.2 (version 2000.86.1830.00), included with Windows

 

 

Server 2003 SP1

database conditions for the BlackBerry

A database server with the following conditions:

MDS Integration Service

host for the BlackBerry Configuration Database

 

support for mixed-mode authentication

 

 

 

10

Upgrade Guide

System requirements: BlackBerry Attachment Service

Item

Requirement

 

 

Microsoft® .NET Framework

to support languages other than English, localized version of Microsoft .NET

 

Framework version 1.1 SP1

instant messaging server

Any of the following instant messaging servers:

 

IBM® Lotus® Sametime® version 6.5.1 Community Server (version 6.5.1 or

 

 

later required to support dormant mode)

 

IBM Lotus Sametime version 7.0 Community Server

 

IBM Lotus Sametime version 7.5 Community Server

 

IBM Lotus Sametime version 8.0 Community Server

 

Microsoft® Office Live Communications Server 2005 (SP1 required to

 

 

support Microsoft® Office Communicator and dormant mode)

 

Microsoft® Office Communications Server 2007 Standard or Enterprise

 

Novell® GroupWise® Messenger version 2.0.1 or later

browser

Microsoft® Internet Explorer® with the following settings:

 

Java® or JavaScript® turned on

 

language preferences configured to display encoded web pages

media player

to support audio attachments, Windows Media® Player version 9 or later

network proximity

high-speed, switched connection between the BlackBerry Enterprise Server and

 

the messaging servers

firewall

A firewall or proxy firewall with the following conditions:

 

support for the BlackBerry Enterprise Server to initiate an outgoing, two-

 

 

way TCP/IP connection to an external server on port 3101

 

support for the resolution of Internet addresses using DNS

 

transparency of the proxy server for proxy firewalls

 

 

 

System requirements: BlackBerry Attachment Service

The following system requirements apply when installing the BlackBerry® Attachment Service on a computer separate from the BlackBerry® Enterprise Server.

Item

Requirement

 

 

operating system

Any of the following operating systems:

 

 

11

Upgrade Guide

System requirements: BlackBerry Manager

Item

Requirement

 

 

 

 

Microsoft® Windows® 2000 SP4 (Server edition or Advanced Server

 

 

edition)

 

Microsoft® Windows Server® 2003 SP1

 

Microsoft® Windows® XP Professional SP2

media player

To support audio attachments, Windows Media® Player Version 9 or later

web browser

Microsoft® Internet Explorer® with the following settings:

 

Java® or JavaScript® turned on

 

language preferences configured to display encoded web pages

 

 

 

System requirements: BlackBerry Manager

The following system requirements apply when installing the BlackBerry® Manager on a computer separate from the BlackBerry® Enterprise Server.

Item

Requirement

 

 

operating system

Any of the following operating systems:

 

Windows® 2000 SP4 (Server, Advanced Server, or Professional)

 

Windows Server® 2003 or later

 

Windows Server 2003 or later (64-bit)

 

Windows Server 2003 R2 SP2

 

Windows Server 2003 R2 SP2 (64-bit)

 

Windows® XP Professional SP2

 

Windows® Small Business Server 2003 (Standard edition or Premium

 

 

edition)

messaging server system tools

Any of the following messaging server system tools:

 

Microsoft® Exchange version 5.5 Administrator

 

Microsoft Exchange 2000 System Manager

 

Microsoft Exchange 2003 System Manager

 

Microsoft Exchange Server MAPI client and CDO 1.2.1

 

for Microsoft Exchange 2007, either Microsoft Exchange Server MAPI client

 

 

and CDO 1.2.1 or Microsoft Exchange 2003 SP2 System Tools

 

 

 

12

Upgrade Guide

System requirements: BlackBerry MDS Connection Service

Item

Requirement

 

 

Microsoft Exchange Organization of

the same Microsoft Exchange Organization as the messaging server

the messaging server system tools

 

 

version of the messaging server system

the same version as the messaging server

tools

 

 

version of the CDO library

the latest version that is supported by the latest version of Microsoft Exchange

 

in your environment

Internet Service Manager

To support Microsoft Exchange 2007, the Internet Service Manager component

 

of Microsoft® Internet Information Services installed

Microsoft® .NET Framework

To support languages other than English, localized version of Microsoft .NET

 

Framework version 1.1 SP1

browser

Microsoft® Internet Explorer® with the following settings:

 

Java® or JavaScript® turned on

 

language preferences set to display encoded web pages

data access components

Any of the following data access components:

 

MDAC version 2.8 with Security Patch MS04-003 (version

 

 

2000.85.1025.00)

 

MDAC version 2.8 SP2 (version 2000.86.1830.00)

printer and file sharing

To support BlackBerry device implementation, printer and file sharing turned on

USB hub

To support BlackBerry device implementation that uses a hub, a USB driver that

 

supports USB 1.1-compliant hubs

 

 

 

System requirements: BlackBerry MDS Connection Service

The following system requirements apply when installing the BlackBerry® MDS Connection Service on a computer separate from the BlackBerry® Enterprise Server.

Item

Requirement

 

 

operating system

Any of the following operating systems:

 

Microsoft® Windows® 2000 SP4 (Server edition, Advanced Server edition,

 

 

or Professional edition)

 

Microsoft® Windows Server® 2003 SP1

 

Microsoft® Windows® XP Professional SP2

 

 

 

13

Upgrade Guide

System requirements: BlackBerry MDS Integration Service

Item

Requirement

 

 

 

 

Microsoft® Windows® Small Business Server 2003 (Standard edition or

 

 

Premium edition)

messaging server application

To support BlackBerry Enterprise Server Version 3.5 and BlackBerry Enterprise

 

Server Version 3.6, any of the following applications:

 

Microsoft® Exchange Version 5.5 Administrator

 

Microsoft Exchange 2000 System Manager

 

Microsoft Exchange 2003 System Manager

 

Microsoft Exchange Server MAPI client and CDO 1.2.1

 

for Microsoft Exchange 2007, either Microsoft Exchange Server MAPI client

 

 

and CDO 1.2.1 or Microsoft Exchange 2003 SP2 System Tools

RSA® Authentication Agent

To support enhanced network authentication, RSA Authentication Agent Version

 

5.0 for Microsoft Windows

 

 

 

System requirements: BlackBerry MDS Integration Service

The following system requirements apply when installing the BlackBerry® MDS Integration Service on a computer separate from the BlackBerry® Enterprise Server.

Item

Requirement

 

 

operating system

Any of the following operating systems:

 

Microsoft® Windows® 2000 SP4 (Server edition or Advanced Server

 

 

edition)

 

Microsoft® Windows Server® 2003 SP1

 

Microsoft® Windows® XP Professional SP2

database conditions

A database server that is the the host for the BlackBerry Configuration Database.

 

 

 

System requirements: BlackBerry Router

The following system requirements apply when installing the BlackBerry® Router on a computer separate from the BlackBerry® Enterprise Server.

14

Upgrade Guide

Supported environments

Item

Requirement

 

 

operating system

Any of the following operating systems:

 

Microsoft® Windows® 2000 SP4 (Server edition or Advanced Server

 

 

edition)

 

Microsoft® Windows Server® 2003 SP1

 

Microsoft® Windows® XP Professional SP2

firewall

A firewall or proxy firewall with the following conditions:

 

support for the BlackBerry Router to initiate an outgoing, two-way TCP/IP

 

 

connection to an external server on port 3101

 

support for the resolution of Internet addresses using DNS

 

transparency of the proxy server for proxy firewalls

 

 

 

Supported environments

Item

Description

 

 

virtual environment

The BlackBerry® Enterprise Server and its components support the following

 

virtual environments:

 

VMware® ESX Server Version 2.5.2 or later

 

VMware ESX Server Version 3.0.1

Windows® Messenger

The BlackBerry Collaboration Service supports Windows® Messenger if MSMQ

 

Version 3.0 is installed. If installed separately from Microsoft® Windows

 

Server® 2003, the default Microsoft® Active Directory® Integration and Triggers

 

subcomponents must be cleared, and only the Common subcomponent must be

 

selected.

Windows® Messenger with TLS

The BlackBerry Collaboration Service supports Windows® Messenger with TLS if

 

one of the following certificates is installed on the computer that hosts the

 

BlackBerry Collaboration Service:

 

if your instant messaging server is Microsoft® Office Live Communications

 

 

Server 2005, an MTLS certificate

 

 

 

15

Upgrade Guide

Supported environments

Item

Description

 

 

 

 

if your instant messaging server is Microsoft Office Live Communications

 

 

Server 2005 SP1, a server authentication certificate for the computer

 

 

account

IBM® Lotus® Sametime®

The BlackBerry Collaboration Service supports IBM Lotus Sametime when you

 

add the IP address of the computer that hosts the BlackBerry Collaboration

 

Service to the CommunityConnectivity document on the IBM Lotus Sametime

 

server.

 

Novell® GroupWise® Messenger

The BlackBerry Collaboration Service supports Novell GroupWise Messenger

 

when SSL authentication is turned on for the Novell GroupWise Messenger

 

agents on the computer that hosts the BlackBerry Collaboration Service.

Microsoft® Office Communicator

The BlackBerry Collaboration Service supports Microsoft Office Communicator

 

when MTLS and HTTPS certificates for communication with the Microsoft Office

 

Live Communications Server are installed on the Microsoft® Office

 

Communicator Web Access server.

Microsoft Office Communicator with

The BlackBerry Collaboration Service supports Microsoft Office Communicator

TLS

with TLS if one of the following certificates is installed on the computer that hosts

 

the BlackBerry Collaboration Service:

 

if your instant messaging server is Microsoft Office Live Communications

 

 

Server 2005, an MTLS certificate

 

if your instant messaging server is Microsoft Office Live Communications

 

 

Server 2005 SP1, a server authentication certificate for the computer

 

 

account

Microsoft Office Communicator and

The BlackBerry Collaboration Service supports Microsoft Office Communicator

AJAX Service

and AJAX Service with the following conditions:

 

the following Microsoft hotfixes from http://support.microsoft.com

 

 

installed:

 

 

911996 on your Microsoft Office Live Communications Server

 

 

915066 on your Microsoft Office Communicator server

 

a virtual server installed on your Microsoft Office Communicator server,

 

 

with the following conditions:

 

 

all unassigned IP addresses

 

 

forms-based authentication only

 

 

support for an HTTPS browser connection

 

 

 

 

16

Upgrade Guide

Unsupported environments

Item

Description

 

 

 

 

 

 

an ISAPI filter for the cwaauth.dll file and the ajax.dll file

 

 

enhanced network authentication

The BlackBerry Enterprise Server and its components support RSA®

 

Authentication Agent Version 5.0 for Microsoft® Windows®.

SNMP monitoring

The BlackBerry Enterprise Server and its components support the SNMP service.

remote access

The BlackBerry Enterprise Server and its components support remote access

 

using any of the following applications:

 

Terminal Services for use with Microsoft Windows Server 2000, installed

 

 

using Remote Administration mode

 

Microsoft Remote Desktop Connection for use with Microsoft Windows

 

 

Server 2003

 

 

 

 

Unsupported environments

Item

Description

 

 

DMZ

The BlackBerry® Enterprise Server and its components, with the exception of the

 

BlackBerry Router, do not support installation in a DMZ.

messaging server

The BlackBerry Enterprise Server and its components do not support the

 

installation of the messaging server on the same computer.

email application

The BlackBerry Enterprise Server and its components do not support the

 

installation of email applications on the same computer.

Microsoft® SQL Server® 2005 Express

The BlackBerry MDS Integration Service databases do not support the Microsoft

database

SQL Server 2005 Express database.

 

 

17

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