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PROTECT V1.0
User Manual
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Blackberry PROTECT V1.0 User Manual

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BlackBerry Protect
Version: 1.0
User Guide
SWD-1057537-1208091521-001
Contents
About BlackBerry Protect.......................................................................................................................................................................................................................... 3
Setting up BlackBerry Protect.................................................................................................................................................................................................................. 4
Set up BlackBerry Protect......................................................................................................................................................................................................................... 4
Change your BlackBerry ID information................................................................................................................................................................................................. 4
Sign in to the BlackBerry Protect application using a different BlackBerry ID.................................................................................................................................. 5
Switch devices using BlackBerry Protect................................................................................................................................................................................................ 5
Delete a device from your BlackBerry Protect account......................................................................................................................................................................... 5
Backing up device data............................................................................................................................................................................................................................. 6
About backing up data automatically...................................................................................................................................................................................................... 6
Back up data from the BlackBerry Protect application on your device............................................................................................................................................... 6
Back up data from the BlackBerry Protect web site............................................................................................................................................................................... 6
Change automatic backup options.......................................................................................................................................................................................................... 6
Change the types of data that BlackBerry Protect backs up................................................................................................................................................................ 7
Backup options........................................................................................................................................................................................................................................... 7
Options for types of data to back up....................................................................................................................................................................................................... 8
Turn off backups temporarily.................................................................................................................................................................................................................... 8
Troubleshooting.......................................................................................................................................................................................................................................... 9
Tracking your device's location................................................................................................................................................................................................................ 10
Finding and protecting a lost device....................................................................................................................................................................................................... 11
View your device's location....................................................................................................................................................................................................................... 11
Make your lost device ring........................................................................................................................................................................................................................ 11
Lock your lost device.................................................................................................................................................................................................................................. 11
Display a message on your lost device.................................................................................................................................................................................................... 12
Dismiss the message from your recovered device................................................................................................................................................................................. 12
Delete all data from your lost device....................................................................................................................................................................................................... 12
Restoring data............................................................................................................................................................................................................................................ 14
Find more troubleshooting information.................................................................................................................................................................................................. 15
Provide feedback........................................................................................................................................................................................................................................ 16
Legal notice................................................................................................................................................................................................................................................. 17
User Guide

About BlackBerry Protect

About BlackBerry Protect
BlackBerry® Protect provides a convenient way to wirelessly back up and restore BlackBerry device data as well as features to help you find your device and help protect your device's data if your device is ever lost or stolen.
You can use BlackBerry Protect to back up contacts, calendars, memos, tasks, text messages, and browser bookmarks. You can set BlackBerry Protect to back up your data regularly or only when certain types of network connections are available. You can also choose to back up your data manually.
BlackBerry Protect can restore data to the same device (for example, when you want to recover data that you have deleted) or to a different device (for example, when you need to replace a lost device with a new one).
If your device is lost, you can use the BlackBerry Protect web site to help you find your device by viewing its current location, making it ring, or displaying a custom message on the device Home screen. If your device is stolen, you can also remotely lock your device, change your device password, or delete all data from your device.
You can manage up to five BlackBerry devices from your BlackBerry Protect account. You cannot use BlackBerry Protect on a device that is configured to work with the BlackBerry® Enterprise Server, therefore there are no IT policies for BlackBerry Protect.
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User Guide

Setting up BlackBerry Protect

Setting up BlackBerry Protect

Set up BlackBerry Protect

To use BlackBerry® Protect, you might need to install the BlackBerry Protect application on your BlackBerry device. The application is available through the BlackBerry App World™ storefront.
1. On the Home screen or in the Downloads folder, click the BlackBerry Protect icon.
2. To accept the terms of the license agreement, click I Agree.
3. Click Continue.
4. Type your BlackBerry® ID login information.
5. Click Next.
6. Complete the instructions on the screen.

About the BlackBerry ID

A BlackBerry® ID gives you convenient access to multiple BlackBerry products, including BlackBerry® Protect and the BlackBerry App World™ storefront. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID.
You can create a BlackBerry ID from the BlackBerry Protect web site, the BlackBerry Protect application on your BlackBerry device, or BlackBerry App World.
You can use any email address for your BlackBerry ID; you do not have to use an email address that you have added to your device. If you have a user name and password that you use to manage email addresses on your device, that user name is separate from your BlackBerry ID.

Change your BlackBerry ID information

1. In the BlackBerry® Protect application on your BlackBerry device, press the Menu key > Options.
2. In the BlackBerry ID section, click Change account information.
3. Do one of the following:
• To change the password for your BlackBerry® ID, beside Password, click Change.
• To change the recovery question for your BlackBerry ID, beside Recovery Question, click Change.
4. Type your current BlackBerry ID password.
5. Change your information.
6. Click OK.
7. To have email notifications sent to your BlackBerry ID email address, select the I would like to receive information on RIM and BlackBerry products and services check box.
Use your updated BlackBerry ID to log in to any BlackBerry product that supports BlackBerry ID.
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User Guide
Setting up BlackBerry Protect

Sign in to the BlackBerry Protect application using a different BlackBerry ID

1. In the BlackBerry® Protect application on your BlackBerrydevice, press the Menu key > Options.
2. In the BlackBerry ID section, click Sign Out.
3. Click Sign Out again.
4. Type the login information for the BlackBerry® ID that you want to use to sign in to BlackBerry Protect.
5. Click Sign In.

Switch devices using BlackBerry Protect

To perform this task, BlackBerry® Protect must be installed on your current BlackBerry device.
You can use BlackBerry Protect to move supported data from your current device to a new device.
1. On your current device, back up your data.
2. If necessary, on your new device, install BlackBerry Protect.
3. Complete the setup process.
4. Click Switch Device or manually start the restore process. Select your old device as the device that you want to restore data from.
Related topics
Set up BlackBerry Protect, 4 Back up data from the BlackBerry Protect application on your device, 6 Restore data, 14 About BlackBerry Protect, 3

Delete a device from your BlackBerry Protect account

1. Log in to the BlackBerry® Protect web site.
2. On the left side of the web page, click Your Devices.
3. If you want to delete all of yourBlackBerry device's backup data from BlackBerry Protect, clear the Keep Backups check box beside the device that you want to delete.
4. Beside the device that you want to delete, click Remove.
5. Click OK.
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User Guide

Backing up device data

Backing up device data

About backing up data automatically

You can use BlackBerry® Protect to automatically back up your data daily, weekly, or monthly. When you turn on automatic backups, BlackBerry Protect backs up your data at the specified frequency when your BlackBerry device is connected to the wireless network and not in use. If your device is turned off or not connected to the wireless network when a backup is due, BlackBerry Protect backs up your data the next time that your device is turned on and connected.
While BlackBerry Protect is backing up your data, you can use your device as you normally would. BlackBerry Protect pauses the backup process when you use your device and automatically finishes backing up your data when you are done.
Related topics
About BlackBerry Protect, 3

Back up data from the BlackBerry Protect application on your device

In the BlackBerry® Protect application on your BlackBerry device, on the main screen, click the Back Up Now icon.
You can continue to use your device while BlackBerry Protect backs up your data. You can also set up BlackBerry Protect to automatically back up your data at regular times.
Related topics
Back up data from the BlackBerry Protect web site, 6 Change automatic backup options, 6

Back up data from the BlackBerry Protect web site

1. Log in to the BlackBerry® Protect web site.
2. On the left side of the web page, click Your Devices.
3. Beside the BlackBerrydevice that you want to back up, click Back Up Now.
If your device is turned off or not connected to the wireless network, BlackBerry Protect backs up your data the next time that your device is turned on or connected to the wireless network.
Related topics
Back up data from the BlackBerry Protect application on your device, 6

Change automatic backup options

1. In the BlackBerry® Protect application on your BlackBerrydevice, press the Menu key > Options.
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User Guide
2. In the Backup Options section, change the backup options.
3. Press the Menu key > Save.
Related topics
Backup options, 7 Options for types of data to back up, 8 About location tracking, 10

Change the types of data that BlackBerry Protect backs up

1. In the BlackBerry® Protect application on your BlackBerrydevice, press the Menu key > Options.
2. In the BlackBerry Data to Back Up section, select the check boxes for the types of data that you want to back up.
3. Press the Menu key > Save.
Related topics
Options for types of data to back up, 8

Backup options

Backing up device data
Additional data charges might apply when you use this feature. For information, contact your wireless service provider.
Automatically Back Up
Set whether BlackBerry® Protect backs up your data based on a regular schedule. If you select this option, BlackBerry Protect backs up your data in the background only when you are not using your BlackBerrydevice. If a scheduled backup cannot be completed (for example, if your device is not connected to the wireless network at the scheduled backup time), BlackBerry Protect tries again until the backup succeeds. If you do not select this option, you can still back up your data manually.
Backup Frequency
Set how often you want BlackBerry Protect to automatically back up your data.
Only Back Up over Wi-Fi
Set whether you want BlackBerry Protect to back up your data only when your device is connected to a Wi-Fi® network. You can use this option to reduce data usage on your wireless service plan, but BlackBerry Protect might not be able to back up your data as frequently. If you select this option and a Wi-Fi network is not available when a scheduled backup time arrives, BlackBerry Protect backs up your data the next time that your device connects to a Wi-Fi network. If you do not select this option, BlackBerry Protect still backs up your data over a Wi-Fi network when one is available, but if a Wi-Fi network is not available, BlackBerry Protect backs up your data over the wireless network.
Allow Backup When Roaming
Set whether you want BlackBerry Protect to back up your data automatically when your device is outside your wireless service provider's coverage area. You can turn off this option to reduce roaming charges from your wireless service provider. If you turn off this option and your device is roaming when a scheduled backup time arrives, BlackBerry Protect backs up your data the next time that your device is within your wireless service provider's coverage area or the next time that your device connects to a Wi-Fi network.
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User Guide
Related topics
Options for types of data to back up, 8 About location tracking, 10 Change automatic backup options, 6
Backing up device data

Options for types of data to back up

Contacts
Back up all contacts. By default, BlackBerry® Protect does not back up contacts that you synchronize with an email account (such as a Google Mail™ or Yahoo!® email account).
Calendars
Back up all calendar entries.
Tasks
Back up all tasks.
Memos
Back up all notes from the MemoPad application.
Browser Bookmarks
Back up all browser bookmarks.
Text Messages
Back up text messages and text messages with attachments (350 KB or smaller).
Related topics
Change the types of data that BlackBerry Protect backs up, 7

Turn off backups temporarily

1. In the BlackBerry® Protect application on your BlackBerrydevice, press the Menu key > Options.
2. Clear the Automatically Back Up check box.
3. Press the Menu key > Save.
To turn backups on again, select the Automatically Back Up check box.
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User Guide
Backing up device data

Troubleshooting

My data was not backed up
Try performing the following actions:
• Verify that your BlackBerry®device is connected to the wireless network.
• On the Options screen, verify that the Automatically Back Up check box is selected.
• On the Options screen, verify that the Only Back Up over Wi-Fi check box is not selected.
• If you are outside your wireless service provider's coverage area, on the Options screen, verify that the Allow Backup When Roaming check box is selected.
Related topics
Change automatic backup options, 6
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User Guide

Tracking your device's location

Tracking your device's location

About location tracking

When location tracking is turned on in the BlackBerry® Protect application on your BlackBerry device, you can use the BlackBerry Protect web site to view your device's approximate location on a map. This feature can help you find your device if it is ever lost.
Your device sends its location only when you request it through the BlackBerry Protect web site or when the battery power level is low; your device does not report its location on a regular basis. However, if you do not want your device to be able to send its location to the BlackBerry Protect web site, you can turn off location tracking in the BlackBerry Protect application on your device, but then you will not be able to view your device's location if it is lost.
If location tracking is turned on and you share your BlackBerry Protect account with another person, that person can view your device's location at any time through the BlackBerry Protect web site.
Related topics
Turn on location tracking, 10 View your device's location, 11

Turn on location tracking

1. In the BlackBerry® Protect application on your BlackBerry device, press the Menu key > Options.
2. In the Location Reporting section, select the I want this device's location to be viewable from the BlackBerry Protect web site check box.
3. Press the Menu key > Save.
To turn off location tracking, clear the I want this device's location to be viewable from the BlackBerry Protect web site check box.
Related topics
View your device's location, 11 About location tracking, 10
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User Guide

Finding and protecting a lost device

Finding and protecting a lost device

View your device's location

To perform this task, location tracking must be turned on in the BlackBerry® Protect application on your BlackBerry device, and your device must be turned on and connected to the wireless network.
1. Log in to the BlackBerry Protect web site.
2. If necessary, click the arrow icon beside the device picture to select the lost device.
3. Click View Current Location.
Related topics
Turn on location tracking, 10 About location tracking, 10

Make your lost device ring

Using the BlackBerry® Protect web site to make your BlackBerry device ring also activates your device's Loud profile so that your device rings when it receives incoming calls.
1. Log in to the BlackBerry Protect web site.
2. If necessary, click the arrow icon beside the device picture to select the lost device.
3. Click Loud Ring > Loud Ring.
If your device is turned off or not connected to the wireless network, BlackBerry Protect makes your device ring the next time it is turned on or connected to the wireless network.

Lock your lost device

To lock your lost BlackBerry® device, you must have a password set for your device.
1. Log in to the BlackBerry® Protect web site.
2. If necessary, click the arrow icon beside the device picture to select the lost device.
3. Click Lock Device.
• To set a password for your device, type your password information.
• To change your existing password, select the Change Current Device Password check box and type your password information.
4. Click Lock Device.
If your device is turned off or not connected to the wireless network, BlackBerry Protect locks your device the next time that it is turned on or connected to the wireless network.
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User Guide
Finding and protecting a lost device

Display a message on your lost device

You can display a custom message on your BlackBerry® device for anyone who finds your device to see, even if your device is locked. On a locked device, the custom message replaces your wallpaper and any existing owner information that appears on your device screen. On an unlocked device, the custom message displays in a dialog box.
1. Log in to the BlackBerry® Protect web site.
2. If necessary, click the arrow icon beside the device picture to select the lost device.
3. Click Display a Message.
4. Type the message that you want to display.
5. Click Display Message.
If your device is turned off or not connected to the wireless network, BlackBerry Protect displays your message the next time that your device is turned on or connected to the wireless network.

Dismiss the message from your recovered device

Do one of the following:
• If your BlackBerry®device is locked, unlock it.
• If your device is unlocked, in the message dialog box, click Dismiss.

Delete all data from your lost device

You can delete all of the device data, including third-party applications and media card files, from your lost BlackBerry® device. Some types of data, including pictures, email messages, third-party applications, and media files, cannot be backed up using BlackBerry® Protect. This data will be deleted permanently from your device and media card.
1. Log in to the BlackBerry Protect web site.
2. If necessary, click the arrow icon beside the device picture to select the lost device.
3. Click Wipe Device.
4. If you want BlackBerry Protect to back up supported data before deleting all of the data from your device, select the Attempt Backup Before Wiping Device check box.
• If you want to back up all of the supported types of data, select the Back Up All Supported Data option.
• If you want to back up only the types of data that you normally back up using the BlackBerry Protect application on your device, select
the Back Up Data Selected for Backup on the Device option.
5. Click Wipe Device.
If your device is turned off or not connected to the wireless network, BlackBerry Protect deletes your data the next time that your device is turned on or connected to the wireless network.
To cancel services on your device, contact your wireless service provider.
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User Guide
Finding and protecting a lost device

Troubleshooting

My device does not appear in my BlackBerry Protect account
Your BlackBerry® device might be set up to work with a BlackBerry® Enterprise Server. To learn about how your device can be protected against loss or theft, contact your administrator.
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User Guide

Restoring data

Restoring data

Restore data

When you restore data, data from the backup is added to any existing data on your BlackBerry®device. For example, if you choose to restore contacts and you already have several contacts on your device, contacts from the backup are added to your existing contacts. If the same contact appears on your device and in the backup, the contact in the backup replaces the one on your device.
1. In the BlackBerry® Protect application on your device, on the main screen, click the Restore From Backup icon.
2. Click the device that you want to restore data from.
3. Click the date of the backup that you want to restore data from.
4. Select the check boxes for the types of data that you want to restore.
5. Click Next.
6. Type the password for your BlackBerry® ID account.
7. Click Start Restore.
Related topics
Set up BlackBerry Protect, 4

Troubleshooting

I cannot restore some types of data
Try performing the following actions:
• Restore data from a different backup date.
• Verify that your BlackBerry®device is not set to synchronize the type of data that you want to restore with an email account. BlackBerry® Protect cannot restore data that is synchronized with an email account.
Related topics
Change the types of data that BlackBerry Protect backs up, 7
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User Guide

Find more troubleshooting information

Find more troubleshooting information
To troubleshoot an issue and read knowledge base articles, visit the BlackBerry® Technical Solution Center at www.blackberry.com/btsc.
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User Guide

Provide feedback

To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback.
Provide feedback
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User Guide

Legal notice

Legal notice
©2010 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
Wi-Fi is a trademark of the Wi-Fi Alliance. All other trademarks are the property of their respective owners.
This documentation including all documentation incorporated by reference herein such as documentation provided or made available at
www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee,
representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all.
This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way.
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User Guide
Legal notice
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