BlackBerry RBP40GW User Manual

BlackBerry RBP40GW User Manual

User Guide

BlackBerry 8300 Smartphone

SWDT178576-178576-0223055625-001

Contents

 

BlackBerry basics ................................................................................................................................................................................................................................

11

Switch applications ........................................................................................................................................................................................................................................

11

Assign an application to a Convenience key ..............................................................................................................................................................................................

11

Set owner information ...................................................................................................................................................................................................................................

11

Turn on standby mode ...................................................................................................................................................................................................................................

11

About links .......................................................................................................................................................................................................................................................

11

Create a link for a PIN ...................................................................................................................................................................................................................................

12

Expand a folder ..............................................................................................................................................................................................................................................

12

Collapse a folder ............................................................................................................................................................................................................................................

12

BlackBerry basics shortcuts .........................................................................................................................................................................................................................

12

No application opens when I press a Convenience key ..........................................................................................................................................................................

12

Shortcuts ..............................................................................................................................................................................................................................................

13

BlackBerry basics shortcuts .........................................................................................................................................................................................................................

12

Phone shortcuts .............................................................................................................................................................................................................................................

13

Camera shortcuts ...........................................................................................................................................................................................................................................

13

Message shortcuts .........................................................................................................................................................................................................................................

14

Typing shortcuts ............................................................................................................................................................................................................................................

14

Search shortcuts ............................................................................................................................................................................................................................................

15

Attachment shortcuts ...................................................................................................................................................................................................................................

15

Browser shortcuts ..........................................................................................................................................................................................................................................

16

Media shortcuts ..............................................................................................................................................................................................................................................

17

Maps shortcuts ...............................................................................................................................................................................................................................................

17

Calendar shortcuts ........................................................................................................................................................................................................................................

17

Phone ....................................................................................................................................................................................................................................................

19

Phone basics ..................................................................................................................................................................................................................................................

19

Emergency calls .............................................................................................................................................................................................................................................

21

Volume .............................................................................................................................................................................................................................................................

21

Voice dialing ..................................................................................................................................................................................................................................................

22

Voice mail .......................................................................................................................................................................................................................................................

24

Speed dial ......................................................................................................................................................................................................................................................

24

Conference calls ............................................................................................................................................................................................................................................

25

Caller ID .........................................................................................................................................................................................................................................................

26

Call logs ..........................................................................................................................................................................................................................................................

27

Call waiting ....................................................................................................................................................................................................................................................

28

Call forwarding .............................................................................................................................................................................................................................................

29

Call blocking ...................................................................................................................................................................................................................................................

31

Fixed dialing ..................................................................................................................................................................................................................................................

32

Smart dialing .................................................................................................................................................................................................................................................

33

TTY support ....................................................................................................................................................................................................................................................

34

Multiple phone numbers ..............................................................................................................................................................................................................................

35

Phone settings ...............................................................................................................................................................................................................................................

35

Phone shortcuts .............................................................................................................................................................................................................................................

13

Phone troubleshooting .................................................................................................................................................................................................................................

37

Voice dialing .......................................................................................................................................................................................................................................

22

Make a call using a voice command ..........................................................................................................................................................................................................

22

Dial an extension using a voice command ................................................................................................................................................................................................

22

Use a headset .................................................................................................................................................................................................................................................

21

Check your phone number using a voice command ................................................................................................................................................................................

22

Check the wireless coverage level using a voice command ...................................................................................................................................................................

39

Check the battery power level using a voice command .........................................................................................................................................................................

40

Set the voice dialing language ...................................................................................................................................................................................................................

22

Turn off choice lists for voice commands ..................................................................................................................................................................................................

23

Set the matching sensitivity level for voice commands ..........................................................................................................................................................................

23

Turn off voice prompts .................................................................................................................................................................................................................................

23

Set playback options for voice dialing .......................................................................................................................................................................................................

23

Improve voice recognition of numbers ......................................................................................................................................................................................................

23

Voice dialing troubleshooting .....................................................................................................................................................................................................................

41

Camera .................................................................................................................................................................................................................................................

43

Zoom in to or out from a subject ................................................................................................................................................................................................................

43

Take a picture ...............................................................................................................................................................................................................................................

43

Change the flash mode for a picture .........................................................................................................................................................................................................

43

Change the size of the viewfinder for a picture .......................................................................................................................................................................................

43

View the number of remaining pictures ....................................................................................................................................................................................................

43

Camera settings ............................................................................................................................................................................................................................................

44

Camera troubleshooting ..............................................................................................................................................................................................................................

46

Email messages ..................................................................................................................................................................................................................................

47

Email message basics ...................................................................................................................................................................................................................................

47

Email message folders .................................................................................................................................................................................................................................

49

Sent messages ..............................................................................................................................................................................................................................................

50

Email message filters ...................................................................................................................................................................................................................................

52

Email message forwarding ..........................................................................................................................................................................................................................

55

Message settings ..........................................................................................................................................................................................................................................

56

Message list settings ....................................................................................................................................................................................................................................

58

Message shortcuts .........................................................................................................................................................................................................................................

14

Message troubleshooting .............................................................................................................................................................................................................................

61

PIN messages .....................................................................................................................................................................................................................................

65

PIN message basics .....................................................................................................................................................................................................................................

65

Sent messages ..............................................................................................................................................................................................................................................

50

Message list settings ....................................................................................................................................................................................................................................

58

Message shortcuts .........................................................................................................................................................................................................................................

14

Message troubleshooting .............................................................................................................................................................................................................................

61

SMS text messages ............................................................................................................................................................................................................................

75

SMS text message basics .............................................................................................................................................................................................................................

75

Sent messages ..............................................................................................................................................................................................................................................

50

Cell broadcasting ..........................................................................................................................................................................................................................................

78

Message settings ..........................................................................................................................................................................................................................................

56

Message list settings ....................................................................................................................................................................................................................................

58

Message shortcuts .........................................................................................................................................................................................................................................

14

Message troubleshooting .............................................................................................................................................................................................................................

61

MMS messages ...................................................................................................................................................................................................................................

87

MMS message basics ...................................................................................................................................................................................................................................

87

MMS message attachments .......................................................................................................................................................................................................................

90

Message settings ..........................................................................................................................................................................................................................................

56

Message list settings ....................................................................................................................................................................................................................................

58

Message shortcuts .........................................................................................................................................................................................................................................

14

Message troubleshooting .............................................................................................................................................................................................................................

61

Typing ..................................................................................................................................................................................................................................................

99

Typing basics .................................................................................................................................................................................................................................................

99

Typing input methods .................................................................................................................................................................................................................................

101

Spelling checker ..........................................................................................................................................................................................................................................

103

Word list ........................................................................................................................................................................................................................................................

104

AutoText .......................................................................................................................................................................................................................................................

105

Typing shortcuts ............................................................................................................................................................................................................................................

14

Typing troubleshooting ..............................................................................................................................................................................................................................

107

Search ................................................................................................................................................................................................................................................

109

About search ................................................................................................................................................................................................................................................

109

Search for messages ...................................................................................................................................................................................................................................

109

Search criteria .............................................................................................................................................................................................................................................

109

View a list of saved searches ......................................................................................................................................................................................................................

110

Change a saved search ...............................................................................................................................................................................................................................

110

Delete a saved search .................................................................................................................................................................................................................................

110

Search for messages by contact or subject ..............................................................................................................................................................................................

110

Search for text in a message, attachment, or web page ........................................................................................................................................................................

49

Search for organizer data and messages that contain specific information .......................................................................................................................................

111

Search shortcuts ............................................................................................................................................................................................................................................

15

Attachments .......................................................................................................................................................................................................................................

113

Attachment basics ........................................................................................................................................................................................................................................

113

Document attachments ...............................................................................................................................................................................................................................

114

Spreadsheet attachments ...........................................................................................................................................................................................................................

115

Media attachments ......................................................................................................................................................................................................................................

116

Presentation attachments ..........................................................................................................................................................................................................................

116

vCard contact attachments ........................................................................................................................................................................................................................

117

Attachment shortcuts ...................................................................................................................................................................................................................................

15

Attachment troubleshooting ......................................................................................................................................................................................................................

118

Synchronization ................................................................................................................................................................................................................................

119

About synchronization ................................................................................................................................................................................................................................

119

Wireless email reconciliation prerequisites .............................................................................................................................................................................................

119

Reconcile email messages over the wireless network ...........................................................................................................................................................................

119

Delete email messages over the wireless network .................................................................................................................................................................................

119

Wireless data synchronization prerequisites ..........................................................................................................................................................................................

120

Synchronize organizer data over the wireless network .........................................................................................................................................................................

120

About synchronization conflicts ...............................................................................................................................................................................................................

120

Manage email reconciliation conflicts .....................................................................................................................................................................................................

120

Manage data synchronization conflicts ....................................................................................................................................................................................................

121

About backing up and restoring device data ...........................................................................................................................................................................................

121

Wireless data restoration prerequisites ....................................................................................................................................................................................................

121

Delete all device data ..................................................................................................................................................................................................................................

121

Empty the deleted items folder on your computer from your device ...................................................................................................................................................

121

Synchronization troubleshooting ..............................................................................................................................................................................................................

122

Browser ..............................................................................................................................................................................................................................................

125

Browser basics .............................................................................................................................................................................................................................................

125

Links, pictures, and web page addresses .................................................................................................................................................................................................

127

Web page requests ......................................................................................................................................................................................................................................

129

Bookmarks ....................................................................................................................................................................................................................................................

130

Web feeds ......................................................................................................................................................................................................................................................

132

Browser settings ..........................................................................................................................................................................................................................................

134

Browser security ..........................................................................................................................................................................................................................................

137

Browser push ...............................................................................................................................................................................................................................................

139

Browser shortcuts ..........................................................................................................................................................................................................................................

16

Browser troubleshooting .............................................................................................................................................................................................................................

141

Applications ......................................................................................................................................................................................................................................

143

Add an application ......................................................................................................................................................................................................................................

143

View properties for an application ...........................................................................................................................................................................................................

143

Delete a third-party application ...............................................................................................................................................................................................................

143

Receive a device password prompt before you add an application ....................................................................................................................................................

143

View the size of an application database ................................................................................................................................................................................................

143

About upgrading the BlackBerry Device Software ................................................................................................................................................................................

144

Prerequisites for upgrading the BlackBerry Device Software over the wireless network ...............................................................................................................

144

Upgrade the BlackBerry Device Software ...............................................................................................................................................................................................

144

Return to the previous version of the BlackBerry Device Software ....................................................................................................................................................

144

Delete the previous version of the BlackBerry Device Software .........................................................................................................................................................

145

Application troubleshooting ......................................................................................................................................................................................................................

145

Media ..................................................................................................................................................................................................................................................

147

Media file management .............................................................................................................................................................................................................................

147

Songs, ring tones, and videos ....................................................................................................................................................................................................................

149

Pictures ..........................................................................................................................................................................................................................................................

151

Media card settings ....................................................................................................................................................................................................................................

155

Media shortcuts ..............................................................................................................................................................................................................................................

17

Media troubleshooting ...............................................................................................................................................................................................................................

157

Maps ...................................................................................................................................................................................................................................................

159

Locations ......................................................................................................................................................................................................................................................

159

Directions .....................................................................................................................................................................................................................................................

160

Map basics ...................................................................................................................................................................................................................................................

160

Tracking .........................................................................................................................................................................................................................................................

161

Maps shortcuts ...............................................................................................................................................................................................................................................

17

Map troubleshooting ..................................................................................................................................................................................................................................

163

Contacts .............................................................................................................................................................................................................................................

165

Contact basics .............................................................................................................................................................................................................................................

165

Mailing lists ..................................................................................................................................................................................................................................................

167

Caller ID .........................................................................................................................................................................................................................................................

26

Categories ....................................................................................................................................................................................................................................................

169

Address lookup ............................................................................................................................................................................................................................................

170

SIM card phone book ...................................................................................................................................................................................................................................

171

Contact list settings ....................................................................................................................................................................................................................................

172

Contact troubleshooting .............................................................................................................................................................................................................................

173

Calendar .............................................................................................................................................................................................................................................

175

Calendar basics ............................................................................................................................................................................................................................................

175

Meetings .......................................................................................................................................................................................................................................................

177

Calendar settings ........................................................................................................................................................................................................................................

178

Calendar shortcuts ........................................................................................................................................................................................................................................

17

Calendar troubleshooting ...........................................................................................................................................................................................................................

181

Tasks ...................................................................................................................................................................................................................................................

183

Task basics ....................................................................................................................................................................................................................................................

183

Categories ....................................................................................................................................................................................................................................................

169

Task list settings ..........................................................................................................................................................................................................................................

186

Memos ................................................................................................................................................................................................................................................

189

Memo basics ................................................................................................................................................................................................................................................

189

Categories ....................................................................................................................................................................................................................................................

169

Memo list settings ........................................................................................................................................................................................................................................

191

Alarm ..................................................................................................................................................................................................................................................

193

About the alarm ...........................................................................................................................................................................................................................................

193

Turn on the alarm ........................................................................................................................................................................................................................................

193

Silence the alarm ........................................................................................................................................................................................................................................

193

Calculator ..........................................................................................................................................................................................................................................

195

Use the calculator .......................................................................................................................................................................................................................................

195

Convert a measurement .............................................................................................................................................................................................................................

195

Bluetooth technology ......................................................................................................................................................................................................................

197

Bluetooth technology basics .....................................................................................................................................................................................................................

197

Bluetooth technology settings ..................................................................................................................................................................................................................

198

Bluetooth technology troubleshooting ...................................................................................................................................................................................................

200

Date and time ...................................................................................................................................................................................................................................

203

Set the date and time ................................................................................................................................................................................................................................

203

Get the date and time from the wireless network automatically ........................................................................................................................................................

203

Date and time troubleshooting ................................................................................................................................................................................................................

203

Notification profiles .......................................................................................................................................................................................................................

205

Notification basics .....................................................................................................................................................................................................................................

205

LED notification ..........................................................................................................................................................................................................................................

207

Custom notification ....................................................................................................................................................................................................................................

208

Notification profile troubleshooting ........................................................................................................................................................................................................

210

BlackBerry Messenger ....................................................................................................................................................................................................................

213

Contacts ........................................................................................................................................................................................................................................................

213

Conversations ..............................................................................................................................................................................................................................................

215

Availability ....................................................................................................................................................................................................................................................

217

Display and keyboard .....................................................................................................................................................................................................................

219

Backlighting .................................................................................................................................................................................................................................................

219

Display settings ..........................................................................................................................................................................................................................................

220

Keyboard settings ........................................................................................................................................................................................................................................

221

Themes .........................................................................................................................................................................................................................................................

223

Display troubleshooting ............................................................................................................................................................................................................................

223

Language ...........................................................................................................................................................................................................................................

225

Change the display language ...................................................................................................................................................................................................................

225

Add a display language .............................................................................................................................................................................................................................

225

Delete a display language .........................................................................................................................................................................................................................

225

About typing input languages ..................................................................................................................................................................................................................

225

Set the typing input language ..................................................................................................................................................................................................................

102

Turn off the shortcut for switching typing input languages ................................................................................................................................................................

225

Set the voice dialing language ...................................................................................................................................................................................................................

22

Set display options for contacts ................................................................................................................................................................................................................

173

Language troubleshooting ........................................................................................................................................................................................................................

226

Wireless network coverage ............................................................................................................................................................................................................

227

Find information about wireless coverage indicators ...........................................................................................................................................................................

227

Turn off a wireless connection .................................................................................................................................................................................................................

227

Network connection indicators ................................................................................................................................................................................................................

227

Turn on wireless coverage notification ...................................................................................................................................................................................................

208

Check the wireless coverage level using a voice command ...................................................................................................................................................................

39

About the preferred wireless network list ...............................................................................................................................................................................................

228

Add a wireless network to the preferred wireless network list ...........................................................................................................................................................

228

Change the order of preferred wireless networks .................................................................................................................................................................................

228

Delete a wireless network from the preferred wireless network list ..................................................................................................................................................

229

Turn off data service ..................................................................................................................................................................................................................................

229

About roaming ............................................................................................................................................................................................................................................

230

Switch wireless networks manually .........................................................................................................................................................................................................

230

Verify the status of network connections and services ........................................................................................................................................................................

230

Wireless network coverage troubleshooting ..........................................................................................................................................................................................

230

Power and battery ............................................................................................................................................................................................................................

231

Turn off your device .....................................................................................................................................................................................................................................

231

Set your device to turn on and turn off automatically ...........................................................................................................................................................................

231

Check the battery power level ...................................................................................................................................................................................................................

231

Check the battery power level using a voice command .........................................................................................................................................................................

40

Reset the device ...........................................................................................................................................................................................................................................

231

Extend battery life .......................................................................................................................................................................................................................................

231

SIM card .............................................................................................................................................................................................................................................

233

About the SIM card phone book ................................................................................................................................................................................................................

171

Load the SIM card phone book ...................................................................................................................................................................................................................

171

Add a contact to your SIM card .................................................................................................................................................................................................................

171

Copy contacts from your SIM card to your address book ......................................................................................................................................................................

171

Change a SIM card contact ........................................................................................................................................................................................................................

172

Delete a SIM card contact ..........................................................................................................................................................................................................................

172

Store SMS text messages on your SIM card .............................................................................................................................................................................................

80

About SIM card security ............................................................................................................................................................................................................................

234

Protect your SIM card with a PIN code ...................................................................................................................................................................................................

235

Change the SIM card PIN code ................................................................................................................................................................................................................

235

Change the display name for a phone number ......................................................................................................................................................................................

235

Security ..............................................................................................................................................................................................................................................

237

Security basics .............................................................................................................................................................................................................................................

237

Encryption ....................................................................................................................................................................................................................................................

238

Password keeper .........................................................................................................................................................................................................................................

239

Advanced security ......................................................................................................................................................................................................................................

242

Smart cards ..................................................................................................................................................................................................................................................

243

Security troubleshooting ...........................................................................................................................................................................................................................

244

Third-party application control ....................................................................................................................................................................................................

245

About permissions for third-party applications .....................................................................................................................................................................................

245

Reset connection permissions for third-party applications ................................................................................................................................................................

245

About direct Internet connections for third-party applications .........................................................................................................................................................

245

Set up a direct Internet connection for a third-party application ......................................................................................................................................................

245

Set permissions for a third-party application ........................................................................................................................................................................................

245

Connection permissions for third-party applications ...........................................................................................................................................................................

246

Interaction permissions for third-party applications ...........................................................................................................................................................................

246

Data permissions for third-party applications .......................................................................................................................................................................................

247

BrickBreaker ....................................................................................................................................................................................................................................

249

About BrickBreaker ....................................................................................................................................................................................................................................

249

BrickBreaker capsules ...............................................................................................................................................................................................................................

249

BrickBreaker scoring ..................................................................................................................................................................................................................................

249

Play BrickBreaker .......................................................................................................................................................................................................................................

250

Adjust the volume ..........................................................................................................................................................................................................................................

21

Set the paddle speed .................................................................................................................................................................................................................................

250

Submit a score to the BrickBreaker high score web site ......................................................................................................................................................................

250

Check the high scores on the BrickBreaker web site ...........................................................................................................................................................................

250

Service books ....................................................................................................................................................................................................................................

251

About service books ....................................................................................................................................................................................................................................

251

Accept a service book ................................................................................................................................................................................................................................

251

Delete a service book ..................................................................................................................................................................................................................................

251

Troubleshooting ...............................................................................................................................................................................................................................

253

BlackBerry Basics troubleshooting ..........................................................................................................................................................................................................

253

Phone troubleshooting .................................................................................................................................................................................................................................

37

Voice dialing troubleshooting .....................................................................................................................................................................................................................

41

Camera troubleshooting ..............................................................................................................................................................................................................................

46

Message troubleshooting .............................................................................................................................................................................................................................

61

Typing troubleshooting ..............................................................................................................................................................................................................................

107

Attachment troubleshooting ......................................................................................................................................................................................................................

118

Synchronization troubleshooting ..............................................................................................................................................................................................................

122

Browser troubleshooting .............................................................................................................................................................................................................................

141

Application troubleshooting ......................................................................................................................................................................................................................

145

Media troubleshooting ...............................................................................................................................................................................................................................

157

Map troubleshooting ..................................................................................................................................................................................................................................

163

Contact troubleshooting .............................................................................................................................................................................................................................

173

Calendar troubleshooting ...........................................................................................................................................................................................................................

181

Bluetooth technology troubleshooting ...................................................................................................................................................................................................

200

Notification profile troubleshooting ........................................................................................................................................................................................................

210

Display troubleshooting ............................................................................................................................................................................................................................

223

Language troubleshooting ........................................................................................................................................................................................................................

226

Wireless network coverage troubleshooting ..........................................................................................................................................................................................

230

Security troubleshooting ...........................................................................................................................................................................................................................

244

Diagnostic reports ......................................................................................................................................................................................................................................

264

Abbreviation list ..............................................................................................................................................................................................................................

267

Legal notice ......................................................................................................................................................................................................................................

269

10

BlackBerry basics

Switch applications

1.In any application, press the Menu key.

2.Click Switch Application.

3.Perform one of the following actions:

If the application that you want to switch to appears, highlight an application and press the Enter key.

If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.

Assign an application to a Convenience key

Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.

1.In the device options, click Screen/Keyboard.

2.Set the Convenience Key Opens fields.

3.Press the Menu key.

4.Click Save.

Set owner information

1.In the device options, click Owner.

2.Type your contact information.

3.Press the Menu key.

4.Click Save.

Turn on standby mode

If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key.

To turn off standby mode, press the Mute key again.

About links

Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, web sites, and email addresses and can use these links to make calls, visit web sites, or start composing messages quickly.

11

Create a link for a PIN

When typing text, type pin: and the PIN.

Expand a folder

Click a folder with a plus sign (+) beside it.

Collapse a folder

Click a folder with a minus sign (-) beside it.

BlackBerry basics shortcuts

To move the cursor, roll the trackball.

To exit a screen or move back a page in the browser, press the Escape key.

To move to a list item or menu item, type the first letter of the item.

To select or clear a check box, press the Space key.

To view available values in a field, press the Alt key.

To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.

To return to the Home screen, press the End key.

To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key.

To delete a highlighted item, press the Backspace/Delete key.

No application opens when I press a Convenience key

Verify that you have not deleted the application that you assigned to the key.

Assign a different application to the key.

12

Shortcuts

BlackBerry basics shortcuts

To move the cursor, roll the trackball.

To exit a screen or move back a page in the browser, press the Escape key.

To move to a list item or menu item, type the first letter of the item.

To select or clear a check box, press the Space key.

To view available values in a field, press the Alt key.

To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.

To return to the Home screen, press the End key.

To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key.

To delete a highlighted item, press the Backspace/Delete key.

Phone shortcuts

To answer a call, press the Send key.

To insert a plus sign (+) when typing a phone number, hold 0.

To add an extension to a phone number, press the Alt key and the X key. Type the extension number.

To assign a speed dial number to a key, on the Home screen or in the phone, hold the key.

To turn on the speakerphone during a call, press the Speakerphone key.

To turn off the speakerphone during a call, press the Speakerphone key.

To check your voice mail, hold 1.

To type a letter in a phone number field, press the Alt key and the letter key.

To move to the top of the Phone screen, press the Space key.

To view the last phone number that you typed, press the Space key and the Enter key. Press the Send key to dial the number.

To view your contact list in the phone, hold the Send key.

To switch phone numbers, in the phone, click your active phone number. Click a phone number.

Camera shortcuts

To take a picture, press the Right Convenience key.

To zoom in to a subject, press the Volume Up key.

To zoom out from a subject, press the Volume Down key.

To change the flash mode for a picture, press the Space key.

13

• To change the size of the viewfinder for a picture, press the Symbol key.

Message shortcuts

In a message

To reply to a message, press R.

To reply to all, press L.

To forward a message, press F.

To file a highlighted email message, press I.

To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name again, press Q.

In a message list

To open a highlighted message, press the Enter key.

To compose a message from a message list, press C.

To mark a message as opened or unopened, press the Alt key and U.

To view received messages, press the Alt key and I.

To view sent messages, press the Alt key and O.

To view voice mail messages, press the Alt key and V.

To view SMS text messages, press the Alt key and S.

To view call logs, press the Alt key and P.

To view all your messages again, press the Escape key.

Move around a message list

To move up a screen, press the Shift key and the Space key.

To move down a screen, press the Space key.

To move to the top of a message list, press T.

To move to the bottom of a message list, press B.

To move to the next date, press N.

To move to the previous date, press P.

To move to the next unopened item, press U.

To move to the next related message, press J.

To move to the previous related message, press K.

Typing shortcuts

To insert a period, press the Space key twice. The next letter is capitalized.

To capitalize a letter, hold the letter key until the capitalized letter appears.

To type the alternate character on a key, press the Alt key and the character key.

14

To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and roll the trackball to the left until ü appears. Release the letter key when the accented or special character appears.

To type a number in a number field, press a number key. You do not need to press the Alt key.

To type a number in a password field, hold the Alt key and press the number key.

To turn on NUM lock, press the Alt key and the Left Shift key.

To turn on CAP lock, press the Alt key and the Right Shift key.

To turn off NUM lock or CAP lock, press the Shift key.

To switch typing input languages, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key.

Insert symbols

To insert an at sign (@) or a period (.) in an email address field, press the Space key.

To type a symbol, press the Symbol key. Type the letter that appears below the symbol.

Work with text

To highlight a line of text, press the Shift key and roll the trackball.

To highlight text character by character, hold the Shift key and roll the trackball left or right.

To cancel a text selection, press the Escape key.

To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.

To copy highlighted text when typing, press the Alt key and click the trackball.

To paste highlighted text when typing, press the Shift key and click the trackball.

Search shortcuts

To search for a contact in a list of contacts, type the contact name or initials separated by a space.

To search for text in a message, press S.

To search for text in an attachment or on a web page, press F.

To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press F.

Attachment shortcuts

To search for text in an attachment, press F.

To move to the last cursor position after closing and reopening an attachment, press G.

In a spreadsheet

To move to a specific cell, press G.

To view the content of a cell, press the Space key.

To switch worksheets, press V. Highlight a worksheet. Press the Enter key.

To view hidden columns or rows, press H.

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To hide the columns or rows again, press H.

In a presentation

To switch presentation views, press M.

To move to the next slide, press N.

To move to the previous slide, press P.

To move to the last cursor position after closing and reopening a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press G.

Browser shortcuts

To insert a period (.) in the Go To dialog box, press the Space key.

To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key.

To open the browser options, in the browser, press O.

To stop loading a web page, press the Escape key.

To hide the browser, press D.

To close the browser, hold the Escape key.

On a web page

To move to a specific web page, press G.

To return to the home page, press H.

To open the bookmark list, press K.

To add a bookmark, press A.

To view a list of web pages that you have visited recently, press I.

To refresh a web page, press R.

To view the address for a link, highlight a link. Press L.

To view the address for a web page, press P.

To save a web page to a message list, press S.

To follow a highlighted link, press the Enter key.

To hide the banner, press U.

To view the banner again, press U.

To view a thumbnail version of a web page, press X. To return to the normal view, press any key.

Navigate a web page

To move up a screen, press the Shift key and the Space key.

To move down a screen, press the Space key.

To move to the top of a web page, press T.

To move to the bottom of a web page, press B.

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Media shortcuts

To pause a video or song, press the Mute key.

To resume playing a video or song, press the Mute key.

To play the next song in a category, press N.

To play the previous song in a category, press P.

To rotate a picture, press R.

To zoom in to a picture, press I.

To zoom out from a picture, press O.

To zoom to the original picture size, press W.

Maps shortcuts

To zoom in to a map, press I.

To zoom out from a map, press O.

To view status information at the top of a map, press U.

To hide status information at the top of a map, press U.

To view tracking information at the bottom of a map, press the Space key.

To hide tracking information at the bottom of a map, press the Space key.

To move to the next direction on a route, press N.

To move to the previous direction on a route, press P.

Calendar shortcuts

For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.

To schedule an appointment, press C.

To change to Agenda view, press A.

To change to Day view, press D.

To change to Week view, press W.

To change to Month view, press M.

To move to the next day, week, or month, press the Space key.

To move to the previous day, week, or month, press the Shift key and the Space key.

To move to the current date, press T.

To move to a specific date, press G.

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Phone

Phone basics

Find your phone number

In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, your active phone number appears at the top of the screen.

Make a call

1.On the Home screen or in the phone, perform one of the following actions:

Type a phone number.

Type part of a contact name. Highlight a contact or phone number.

2.Press the key.

To end the call, press the key.

Answer a call

Press the Send key.

To end the call, press the End key.

Answer a second call

1.Press the Menu key.

2.Perform one of the following actions:

To answer the incoming call and hold the current call, click Answer - Hold Current.

To answer the incoming call and end the current call, click Answer - Drop Current.

Ignore a call

Press the End key.

Mute a call

During a call, press the Mute key.

To turn mute off, press the Mute key again.

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Place a call on hold

1.During a call, press the Menu key.

2.Click Hold.

To resume a call, press the Menu key. Click Resume.

Turn on the speakerphone

During a call, press the Speakerphone key.

Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.

Turn off the speakerphone

Perform one of the following actions:

To turn off the speakerphone during a call, press the Speakerphone key.

To turn off the speakerphone and listen privately to a voice mail message, song, or video, press the Menu key. Click Activate Handset Speaker.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.

To type a number, press a number key.

To type a letter, hold the Alt key. Press the letter key.

Switch applications during a call

1.During a call, press the Menu key.

2.Click Home Screen.

Note: If you switch to a different application and you want to end the call, press the End key.

Switch calls

1.Press the Menu key.

2.Click Swap.

Make a call when the device is locked

Verify that dialing from the Lock screen is turned on.

1.On the Lock screen, press the Enter key.

2.Click Place Call.

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3.Perform one of the following actions:

Type a phone number.

Type part of a contact name. Click a contact or phone number.

4.Press the Send key.

To end the call, press the End key.

Use a headset

You can purchase an optional headset to use with your BlackBerry® device.

To answer a call, press the headset button.

To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.

To end a call, hold the headset button.

To make a call using a voice command, hold the headset button. Say the command.

To pause a song, press the headset button. To resume playing the song, press the headset button again. For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls

Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers.

You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America or 112 in countries that are part of the European Union).

Make an emergency call

If your keyboard or BlackBerry® device is unlocked, in the phone, type the emergency number. Press the Send key.

If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.

Volume

Adjust the volume

To increase the volume, press the Volume Up key.

To decrease the volume, press the Volume Down key.

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Set the default volume for calls

1.In the phone, press the Menu key.

2.Click Options.

3.Click General Options.

4.Set the Default Call Volume field.

5.Press the Menu key.

6.Click Save.

Voice dialing

Make a call using a voice command

If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device.

You cannot make calls to emergency numbers using voice commands.

1.In the voice dialing application, wait for the sound.

2.Say "Call" and a contact name or phone number. To end the call, press the End key.

Dial an extension using a voice command

Verify that you have set smart dialing options.

You can dial extensions only within your company.

Say "Call extension" and the extension number.

Check your phone number using a voice command

1.In the voice dialing application, wait for the sound.

2.Say "Check my phone number."

Set the voice dialing language

Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider.

1.In the device options, click Language.

2.Set the Voice Dialing Language field.

3.Press the Menu key.

4.Click Save.

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Turn off choice lists for voice commands

1.In the device options, click Voice Dialing.

2.Set the Choice Lists field to Always Off.

3.Press the Menu key.

4.Click Save.

If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically.

Set the matching sensitivity level for voice commands

1.In the device options, click Voice Dialing.

2.Perform one of the following actions:

To increase matches, set the Sensitivity field closer to Reject Less.

To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.

3.Press the Menu key.

4.Click Save.

Turn off voice prompts

1.In the voice dialing application, wait for the sound.

2.Say "Turn prompts off."

Set playback options for voice dialing

1.In the device options, click Voice Dialing.

2.Perform any of the following actions:

To turn off playback for phone numbers, set the Digit Playback field to Disabled.

To turn off playback for contacts, set the Name Playback field to Disabled.

To set how quickly playback for contacts occurs, set the Name Playback Speed field.

To set the playback volume for contacts, set the Name Playback Volume field.

3.Press the Menu key.

4.Click Save.

Improve voice recognition of numbers

1.In the device options, click Voice Dialing.

2.Press the Menu key.

3.Click Adapt Digits.

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4. Complete the instructions on the screen.

Voice mail

Check your voice mail

Verify that you have a voice mail access number.

Depending on your theme, you might be able to check your voice mail from the Home screen.

1.In the phone, press the Menu key.

2.Click Call Voice Mail.

Change the voice mail access number

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active phone number.

1.In the phone, press the Menu key.

2.Click Options.

3.Click Voice Mail.

4.Type a voice mail access number and a password.

5.Press the Menu key.

6.Click Save.

Speed dial

Make a call using speed dial

You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open message. Hold the key that you have assigned to the contact or phone number.

Assign a speed dial number to a key

1.In the phone, press the Menu key.

2.Click View Speed Dial List.

3.Click an unassigned key.

4.Click New Speed Dial.

5.Click a contact.

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Change a speed dial number

1.In the phone, press the Menu key.

2.Click View Speed Dial List.

3.Click a contact or phone number.

4.Perform one of the following actions:

To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key. Click the trackball.

To delete the contact from the speed dial list, click Delete.

Conference calls

Make a conference call

1.During a call, press the Send key.

2.Type a phone number or highlight a contact.

3.Press the Send key.

4.During the second call, press the Menu key.

5.Click Join.

Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact.

Create a phone number link for a conference call

1.Type a phone number for the conference call bridge.

2.Perform one of the following actions:

Type X and the access code.

Insert a pause or wait and type the access code.

Note: If you add a pause or wait when creating a phone number link for a conference call in a message, an appointment, or a meeting, type Tel: before the phone number for the conference call bridge. Do not type a space between Tel: and the phone number.

Speak privately with a contact during a conference call

1.During a conference call, press the Menu key.

2.Click Split Call.

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Disconnect a contact from a conference call

1.During a conference call, press the Menu key.

2.Click Drop Call.

3.Click a contact.

Leave a conference call

1.During a conference call, press the Menu key.

2.Click Transfer.

Caller ID

Add a caller ID picture for a contact

1.In the address book, highlight a contact.

2.Press the Menu key.

3.Click Add Picture.

4.Highlight a picture.

5.Press the Menu key.

6.Click Select.

7.Center the picture in the box.

8.Click the trackball.

9.Click Crop and Save.

Change the caller ID picture for a contact

1.When changing a contact, highlight the caller ID picture.

2.Press the Menu key.

3.Click Add Picture.

4.Highlight a picture.

5.Press the Menu key.

6.Click Select.

7.Center the picture in the box.

8.Press the Menu key.

9.Click Save.

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Delete the caller ID picture for a contact

1.In the address book, highlight a contact.

2.Press the Menu key.

3.Click Edit.

4.Click the caller ID picture.

5.Click Delete Picture.

6.Click the trackball.

7.Click Save.

Call logs

About call logs

Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen.

Your BlackBerry® device stores call logs for 30 days.

View call logs in a message list

1.In the phone, press the Menu key.

2.Click Options.

3.Click Call Logging.

4.Select a call log type option.

To hide call logs in a message list, select the None option.

Add notes to a call log

1.In the phone, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Add Notes.

6.Type call notes.

7.Click the trackball.

8.Click Save.

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Change call log notes

1.In the phone, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Edit Notes.

6.Change the call notes.

7.Click the trackball.

8.Click Save.

Forward a call log

1.In the phone, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Forward.

Delete call log notes

1.In the phone, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Edit Notes.

6.Press the Menu key.

7.Click Clear Field.

8.Click the trackball.

9.Click Save.

Call waiting

Call waiting prerequisites

Verify that your wireless service plan includes this service.

Verify that your wireless service provider has set up your SIM card for this service.

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