BlackBerry RBM40GW User Manual

User Guide

BlackBerry 8800 Wireless Handheld

SWD-129656-1204110829-001

Contents
BlackBerry basics ................................................................................................................................................................................................................................	11
Switch applications ........................................................................................................................................................................................................................................	11
Assign an application to a Convenience key ..............................................................................................................................................................................................	11
Set owner information ...................................................................................................................................................................................................................................	11
Turn on standby mode ...................................................................................................................................................................................................................................	11
About links .......................................................................................................................................................................................................................................................	11
Create a link for a PIN ...................................................................................................................................................................................................................................	12
Expand a folder ..............................................................................................................................................................................................................................................	12
Collapse a folder ............................................................................................................................................................................................................................................	12
BlackBerry basics shortcuts .........................................................................................................................................................................................................................	12
No application opens when I press a Convenience key ..........................................................................................................................................................................	12
Shortcuts ..............................................................................................................................................................................................................................................	13
BlackBerry basics shortcuts .........................................................................................................................................................................................................................	12
Phone shortcuts .............................................................................................................................................................................................................................................	13
Message shortcuts .........................................................................................................................................................................................................................................	13
Typing shortcuts ............................................................................................................................................................................................................................................	14
Search shortcuts ............................................................................................................................................................................................................................................	15
Attachment shortcuts ...................................................................................................................................................................................................................................	15
Browser shortcuts ..........................................................................................................................................................................................................................................	16
Media shortcuts .............................................................................................................................................................................................................................................	16
Maps shortcuts ...............................................................................................................................................................................................................................................	17
Calendar shortcuts ........................................................................................................................................................................................................................................	17
Phone ....................................................................................................................................................................................................................................................	19
Phone basics ..................................................................................................................................................................................................................................................	19
Emergency calls .............................................................................................................................................................................................................................................	21
Volume .............................................................................................................................................................................................................................................................	21
Voice dialing ..................................................................................................................................................................................................................................................	22
Voice mail .......................................................................................................................................................................................................................................................	23
Speed dial ......................................................................................................................................................................................................................................................	24
Conference calls ............................................................................................................................................................................................................................................	25
Caller ID .........................................................................................................................................................................................................................................................	26
Call logs ..........................................................................................................................................................................................................................................................	27
Call waiting ....................................................................................................................................................................................................................................................	28
Call forwarding .............................................................................................................................................................................................................................................	29
Call blocking ..................................................................................................................................................................................................................................................	30
Fixed dialing ...................................................................................................................................................................................................................................................	31
Smart dialing .................................................................................................................................................................................................................................................	33
TTY support ....................................................................................................................................................................................................................................................	33

Phone settings ...............................................................................................................................................................................................................................................	34
Phone shortcuts .............................................................................................................................................................................................................................................	13
Phone troubleshooting ................................................................................................................................................................................................................................	36
Voice dialing .......................................................................................................................................................................................................................................	22
Make a call using a voice command ..........................................................................................................................................................................................................	22
Dial an extension using a voice command ................................................................................................................................................................................................	22
Use a headset ................................................................................................................................................................................................................................................	20
Check your phone number using a voice command ................................................................................................................................................................................	22
Check the wireless coverage level using a voice command ...................................................................................................................................................................	39
Check the battery power level using a voice command .........................................................................................................................................................................	40
Set the voice dialing language ...................................................................................................................................................................................................................	22
Turn off choice lists for voice commands ..................................................................................................................................................................................................	22
Set the matching sensitivity level for voice commands ..........................................................................................................................................................................	23
Turn off voice prompts .................................................................................................................................................................................................................................	23
Set playback options for voice dialing .......................................................................................................................................................................................................	23
Improve voice recognition of numbers ......................................................................................................................................................................................................	23
Voice dialing troubleshooting .....................................................................................................................................................................................................................	41
Email messages ..................................................................................................................................................................................................................................	43
Email message basics ...................................................................................................................................................................................................................................	43
Email message folders .................................................................................................................................................................................................................................	45
Sent messages ..............................................................................................................................................................................................................................................	46
Email message filters ....................................................................................................................................................................................................................................	47
Email message forwarding ..........................................................................................................................................................................................................................	50
Message settings ...........................................................................................................................................................................................................................................	51
Message list settings ....................................................................................................................................................................................................................................	53
Message shortcuts .........................................................................................................................................................................................................................................	13
Message troubleshooting ............................................................................................................................................................................................................................	56
PIN messages .....................................................................................................................................................................................................................................	59
PIN message basics .....................................................................................................................................................................................................................................	59
Sent messages ..............................................................................................................................................................................................................................................	46
Message list settings ....................................................................................................................................................................................................................................	53
Message shortcuts .........................................................................................................................................................................................................................................	13
Message troubleshooting ............................................................................................................................................................................................................................	56
SMS text messages ............................................................................................................................................................................................................................	67
SMS text message basics .............................................................................................................................................................................................................................	67
Sent messages ..............................................................................................................................................................................................................................................	46
Cell broadcasting ..........................................................................................................................................................................................................................................	70
Message settings ...........................................................................................................................................................................................................................................	51

Message list settings ....................................................................................................................................................................................................................................	53
Message shortcuts .........................................................................................................................................................................................................................................	13
Message troubleshooting ............................................................................................................................................................................................................................	56
MMS messages ...................................................................................................................................................................................................................................	79
MMS message basics ...................................................................................................................................................................................................................................	79
MMS message attachments ........................................................................................................................................................................................................................	82
Message settings ...........................................................................................................................................................................................................................................	51
Message list settings ....................................................................................................................................................................................................................................	53
Message shortcuts .........................................................................................................................................................................................................................................	13
Message troubleshooting ............................................................................................................................................................................................................................	56
Typing ...................................................................................................................................................................................................................................................	91
Typing basics ..................................................................................................................................................................................................................................................	91
Typing input methods ..................................................................................................................................................................................................................................	93
Word list .........................................................................................................................................................................................................................................................	95
AutoText .........................................................................................................................................................................................................................................................	96
Typing shortcuts ............................................................................................................................................................................................................................................	14
Search ..................................................................................................................................................................................................................................................	99
About search .................................................................................................................................................................................................................................................	99
Search for messages ....................................................................................................................................................................................................................................	99
Search criteria ...............................................................................................................................................................................................................................................	99
View a list of saved searches .....................................................................................................................................................................................................................	100
Change a saved search ..............................................................................................................................................................................................................................	100
Delete a saved search ................................................................................................................................................................................................................................	100
Search for messages by contact or subject .............................................................................................................................................................................................	100
Search for text in a message, attachment, web page, or memo ............................................................................................................................................................	45
Search for organizer data and messages that contain specific information ......................................................................................................................................	101
Search shortcuts ............................................................................................................................................................................................................................................	15
Attachments ......................................................................................................................................................................................................................................	103
Attachment basics .......................................................................................................................................................................................................................................	103
Document attachments .............................................................................................................................................................................................................................	104
Spreadsheet attachments ..........................................................................................................................................................................................................................	105
Media attachments .....................................................................................................................................................................................................................................	106
Presentation attachments .........................................................................................................................................................................................................................	106
vCard contact attachments .......................................................................................................................................................................................................................	107
Attachment shortcuts ...................................................................................................................................................................................................................................	15
Attachment troubleshooting .....................................................................................................................................................................................................................	108
Synchronization ...............................................................................................................................................................................................................................	109

About synchronization ...............................................................................................................................................................................................................................	109
Wireless email reconciliation prerequisites ............................................................................................................................................................................................	109
Reconcile email messages over the wireless network ..........................................................................................................................................................................	109
Delete email messages over the wireless network ................................................................................................................................................................................	109
Wireless data synchronization prerequisites ...........................................................................................................................................................................................	110
Synchronize organizer data over the wireless network .........................................................................................................................................................................	110
About synchronization conflicts ................................................................................................................................................................................................................	110
Manage email reconciliation conflicts ......................................................................................................................................................................................................	110
Manage data synchronization conflicts ....................................................................................................................................................................................................	111
About backing up and restoring device data ............................................................................................................................................................................................	111
Wireless data restoration prerequisites .....................................................................................................................................................................................................	111
Delete all device data ...................................................................................................................................................................................................................................	111
Empty the deleted items folder on your computer from your device ....................................................................................................................................................	111
Synchronization troubleshooting ..............................................................................................................................................................................................................	112
Browser ...............................................................................................................................................................................................................................................	115
Browser basics ..............................................................................................................................................................................................................................................	115
Links, pictures, and web page addresses ..................................................................................................................................................................................................	117
Web page requests ......................................................................................................................................................................................................................................	119
Bookmarks ....................................................................................................................................................................................................................................................	120
Web feeds ......................................................................................................................................................................................................................................................	122
Browser settings ..........................................................................................................................................................................................................................................	124
Browser security ..........................................................................................................................................................................................................................................	126
Browser push ................................................................................................................................................................................................................................................	128
Browser shortcuts ..........................................................................................................................................................................................................................................	16
Browser troubleshooting ............................................................................................................................................................................................................................	130
Applications .......................................................................................................................................................................................................................................	131
Add an application .......................................................................................................................................................................................................................................	131
View properties for an application ............................................................................................................................................................................................................	131
Delete a third-party application ................................................................................................................................................................................................................	131
View the size of an application database .................................................................................................................................................................................................	131
Application troubleshooting .......................................................................................................................................................................................................................	131
Media ..................................................................................................................................................................................................................................................	133
Media files and folders ...............................................................................................................................................................................................................................	133
Media file management .............................................................................................................................................................................................................................	135
Videos and pictures ....................................................................................................................................................................................................................................	136
Music and ring tones ..................................................................................................................................................................................................................................	139
Media card settings .....................................................................................................................................................................................................................................	141
Media shortcuts .............................................................................................................................................................................................................................................	16
Media troubleshooting ...............................................................................................................................................................................................................................	144

Maps ....................................................................................................................................................................................................................................................	147
Locations .......................................................................................................................................................................................................................................................	147
Directions .....................................................................................................................................................................................................................................................	148
Map basics ...................................................................................................................................................................................................................................................	149
Tracking ........................................................................................................................................................................................................................................................	150
Location bookmarks ....................................................................................................................................................................................................................................	152
Maps shortcuts ...............................................................................................................................................................................................................................................	17
Map troubleshooting ..................................................................................................................................................................................................................................	152
Contacts .............................................................................................................................................................................................................................................	155
Contact basics .............................................................................................................................................................................................................................................	155
Mailing lists ..................................................................................................................................................................................................................................................	157
Caller ID .........................................................................................................................................................................................................................................................	26
Categories ....................................................................................................................................................................................................................................................	159
Address lookup ............................................................................................................................................................................................................................................	160
SIM card phone book ...................................................................................................................................................................................................................................	161
Contact list settings ....................................................................................................................................................................................................................................	162
Contact troubleshooting ............................................................................................................................................................................................................................	163
Calendar ............................................................................................................................................................................................................................................	165
Calendar basics ...........................................................................................................................................................................................................................................	165
Meetings .......................................................................................................................................................................................................................................................	167
Calendar settings ........................................................................................................................................................................................................................................	168
Calendar shortcuts ........................................................................................................................................................................................................................................	17
Calendar troubleshooting ..........................................................................................................................................................................................................................	170
Tasks ....................................................................................................................................................................................................................................................	171
Task basics .....................................................................................................................................................................................................................................................	171
Categories ....................................................................................................................................................................................................................................................	159
Task list settings ..........................................................................................................................................................................................................................................	174
Memos .................................................................................................................................................................................................................................................	177
Memo basics .................................................................................................................................................................................................................................................	177
Categories ....................................................................................................................................................................................................................................................	159
Memo list settings .......................................................................................................................................................................................................................................	179
Alarm ...................................................................................................................................................................................................................................................	181
About the alarm ............................................................................................................................................................................................................................................	181
Set the alarm .................................................................................................................................................................................................................................................	181
Silence the alarm .........................................................................................................................................................................................................................................	181
Turn off the alarm ........................................................................................................................................................................................................................................	181
Alarm troubleshooting ................................................................................................................................................................................................................................	181

Calculator ..........................................................................................................................................................................................................................................	183
Use the calculator .......................................................................................................................................................................................................................................	183
Convert a measurement .............................................................................................................................................................................................................................	183
Bluetooth technology .....................................................................................................................................................................................................................	185
Bluetooth technology basics .....................................................................................................................................................................................................................	185
Bluetooth technology settings ..................................................................................................................................................................................................................	186
Bluetooth technology troubleshooting ....................................................................................................................................................................................................	188
Date and time ....................................................................................................................................................................................................................................	191
Set the date and time ..................................................................................................................................................................................................................................	191
Get the date and time from the wireless network automatically .........................................................................................................................................................	191
Date and time troubleshooting ..................................................................................................................................................................................................................	191
Notification profiles ........................................................................................................................................................................................................................	193
Notification basics ......................................................................................................................................................................................................................................	193
LED notification ...........................................................................................................................................................................................................................................	195
Custom notification ....................................................................................................................................................................................................................................	196
Notification profile troubleshooting ........................................................................................................................................................................................................	198
BlackBerry Messenger ....................................................................................................................................................................................................................	201
Contacts ........................................................................................................................................................................................................................................................	201
Conversations .............................................................................................................................................................................................................................................	203
Availability ...................................................................................................................................................................................................................................................	205
Display and keyboard .....................................................................................................................................................................................................................	207
Backlighting ................................................................................................................................................................................................................................................	207
Display settings ..........................................................................................................................................................................................................................................	208
Keyboard settings ......................................................................................................................................................................................................................................	209
Themes ..........................................................................................................................................................................................................................................................	210
Display troubleshooting ..............................................................................................................................................................................................................................	211
Language ...........................................................................................................................................................................................................................................	213
Set the display language ............................................................................................................................................................................................................................	213
Add or delete a display language .............................................................................................................................................................................................................	213
About typing input languages ...................................................................................................................................................................................................................	213
Set the typing input language ....................................................................................................................................................................................................................	94
Turn off the shortcut for switching typing input languages .................................................................................................................................................................	213
Set the voice dialing language ...................................................................................................................................................................................................................	22
Set display options for contacts ................................................................................................................................................................................................................	163
Language troubleshooting .........................................................................................................................................................................................................................	214

Wireless network coverage ............................................................................................................................................................................................................	215
Find information about wireless coverage indicators ............................................................................................................................................................................	215
Turn off a wireless connection .................................................................................................................................................................................................................	215
Network connection indicators .................................................................................................................................................................................................................	215
Turn on wireless coverage notification ...................................................................................................................................................................................................	196
Check the wireless coverage level using a voice command ...................................................................................................................................................................	39
About the preferred wireless network list ...............................................................................................................................................................................................	216
Add a wireless network to the preferred wireless network list ............................................................................................................................................................	216
Change the order of preferred wireless networks ..................................................................................................................................................................................	216
Delete a wireless network from the preferred wireless network list ...................................................................................................................................................	217
Turn off data service ....................................................................................................................................................................................................................................	217
About roaming .............................................................................................................................................................................................................................................	218
Switch wireless networks manually ..........................................................................................................................................................................................................	218
Verify the status of network connections and services .........................................................................................................................................................................	218
Wireless network coverage troubleshooting ...........................................................................................................................................................................................	218
Power and battery ............................................................................................................................................................................................................................	219
Turn off your device ....................................................................................................................................................................................................................................	219
Set your device to turn on and turn off automatically ..........................................................................................................................................................................	219
Check the battery power level ..................................................................................................................................................................................................................	219
Check the battery power level using a voice command .........................................................................................................................................................................	40
Reset the device ..........................................................................................................................................................................................................................................	219
Extend battery life .......................................................................................................................................................................................................................................	219
SIM card .............................................................................................................................................................................................................................................	221
About the SIM card phone book ................................................................................................................................................................................................................	161
Load the SIM card phone book ..................................................................................................................................................................................................................	161
Add a contact to your SIM card ................................................................................................................................................................................................................	161
Copy contacts from your SIM card to your address book ......................................................................................................................................................................	161
Change a SIM card contact .......................................................................................................................................................................................................................	162
Delete a SIM card contact .........................................................................................................................................................................................................................	162
Store SMS text messages on your SIM card ..............................................................................................................................................................................................	72
About SIM card security .............................................................................................................................................................................................................................	222
Protect your SIM card with a PIN code ...................................................................................................................................................................................................	223
Change the SIM card PIN code ................................................................................................................................................................................................................	223
Security .............................................................................................................................................................................................................................................	225
Security basics ............................................................................................................................................................................................................................................	225
Encryption ....................................................................................................................................................................................................................................................	226
Password keeper .........................................................................................................................................................................................................................................	227
Advanced security ......................................................................................................................................................................................................................................	230
Smart cards ...................................................................................................................................................................................................................................................	231

Security troubleshooting ...........................................................................................................................................................................................................................	232
Third-party application control ....................................................................................................................................................................................................	233
About permissions for third-party applications .....................................................................................................................................................................................	233
Reset connection permissions for third-party applications ................................................................................................................................................................	233
About direct Internet connections for third-party applications ..........................................................................................................................................................	233
Set up a direct Internet connection for a third-party application ......................................................................................................................................................	233
Set permissions for a third-party application ........................................................................................................................................................................................	233
Connection permissions for third-party applications ...........................................................................................................................................................................	234
Interaction permissions for third-party applications ............................................................................................................................................................................	234
Data permissions for third-party applications .......................................................................................................................................................................................	235
BrickBreaker .....................................................................................................................................................................................................................................	237
About BrickBreaker .....................................................................................................................................................................................................................................	237
BrickBreaker capsules ................................................................................................................................................................................................................................	237
BrickBreaker scoring ..................................................................................................................................................................................................................................	237
Play BrickBreaker .......................................................................................................................................................................................................................................	238
Adjust the volume ..........................................................................................................................................................................................................................................	21
Set the paddle speed .................................................................................................................................................................................................................................	238
Submit a score to the BrickBreaker high score web site ......................................................................................................................................................................	238
Check the high scores on the BrickBreaker web site ............................................................................................................................................................................	238
Service books ...................................................................................................................................................................................................................................	239
About service books ...................................................................................................................................................................................................................................	239
Accept a service book ...............................................................................................................................................................................................................................	239
Delete a service book .................................................................................................................................................................................................................................	239
Troubleshooting ...............................................................................................................................................................................................................................	241
BlackBerry Basics troubleshooting ...........................................................................................................................................................................................................	241
Phone troubleshooting ................................................................................................................................................................................................................................	36
Voice dialing troubleshooting .....................................................................................................................................................................................................................	41
Message troubleshooting ............................................................................................................................................................................................................................	56
Attachment troubleshooting .....................................................................................................................................................................................................................	108
Synchronization troubleshooting ..............................................................................................................................................................................................................	112
Browser troubleshooting ............................................................................................................................................................................................................................	130
Media troubleshooting ...............................................................................................................................................................................................................................	144
Map troubleshooting ..................................................................................................................................................................................................................................	152
Contact troubleshooting ............................................................................................................................................................................................................................	163
Calendar troubleshooting ..........................................................................................................................................................................................................................	170
Alarm troubleshooting ................................................................................................................................................................................................................................	181
Bluetooth technology troubleshooting ....................................................................................................................................................................................................	188
Notification profile troubleshooting ........................................................................................................................................................................................................	198

Display troubleshooting ..............................................................................................................................................................................................................................	211
Language troubleshooting .........................................................................................................................................................................................................................	214
Wireless network coverage troubleshooting ...........................................................................................................................................................................................	218
Security troubleshooting ...........................................................................................................................................................................................................................	232
Diagnostic reports ......................................................................................................................................................................................................................................	250

RIM Confidential - Internal Use Only.

BlackBerry basics

Switch applications

1.In any application, press the Menu key.

2.Click Switch Application.

3.Perform one of the following actions:

•If the application that you want to switch to appears, highlight an application and press the Enter key.

•If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.

Assign an application to a Convenience key

Your BlackBerry® device has one Convenience key on the left side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.

1.In the device options, click Screen/Keyboard.

2.Set the Convenience Key Opens field.

3.Press the Menu key.

4.Click Save.

Set owner information

1.In the device options, click Owner.

2.Type your contact information.

3.Press the Menu key.

4.Click Save.

Turn on standby mode

If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key.

To turn off standby mode, press the Mute key again.

About links

Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, web sites, and email addresses and can use these links to make calls, visit web sites, or start composing messages quickly.

RIM Confidential - Internal Use Only.

Create a link for a PIN

When typing text, type pin: and the PIN.

Expand a folder

Click a folder with a plus sign (+) beside it.

Collapse a folder

Click a folder with a minus sign (-) beside it.

BlackBerry basics shortcuts

•To move the cursor, roll the trackball.

•To exit a screen or move back a page in the browser, press the Escape key.

•To move to a list item or menu item, type the first letter of the item.

•To select or clear a check box, press the Space key.

•To view available values in a field, press the Alt key.

•To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.

•To return to the Home screen, press the End key.

•To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key.

•To delete a highlighted item, press the Backspace/Delete key.

No application opens when I press a Convenience key

Verify that you have not deleted the application that you assigned to the key.

Assign a different application to the key.

RIM Confidential - Internal Use Only.

Shortcuts

BlackBerry basics shortcuts

•To move the cursor, roll the trackball.

•To exit a screen or move back a page in the browser, press the Escape key.

•To move to a list item or menu item, type the first letter of the item.

•To select or clear a check box, press the Space key.

•To view available values in a field, press the Alt key.

•To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.

•To return to the Home screen, press the End key.

•To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key.

•To delete a highlighted item, press the Backspace/Delete key.

Phone shortcuts

•To answer a call, press the Send key.

•To insert a plus sign (+) when typing a phone number, hold 0.

•To add an extension to a phone number, press the Alt key and the X key. Type the extension number.

•To assign a speed dial number to a key, on the Home screen or in the phone, hold the key.

•To turn on the speakerphone during a call, press the Speakerphone key.

•To turn off the speakerphone during a call, press the Speakerphone key.

•To check your voice mail, hold 1.

•To type a letter in a phone number field, press the Alt key and the letter key.

•To move to the top of the Phone screen, press the Space key.

•To view the last phone number that you typed, press the Space key and the Enter key. Press the Send key to dial the number.

•To view your contact list in the phone, hold the Send key.

Message shortcuts

In a message

•To reply to a message, press R.

•To reply to all, press L.

•To forward a message, press F.

•To file a highlighted email message, press I.

RIM Confidential - Internal Use Only.

•To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name again, press Q.

In a message list

•To open a highlighted message, press the Enter key.

•To compose a message from a message list, press C.

•To mark a message as opened or unopened, press the Alt key and U.

•To view received messages, press the Alt key and I.

•To view sent messages, press the Alt key and O.

•To view voice mail messages, press the Alt key and V.

•To view SMS text messages, press the Alt key and S.

•To view call logs, press the Alt key and P.

•To view all your messages again, press the Escape key.

Move around a message list

•To move up a screen, press the Shift key and the Space key.

•To move down a screen, press the Space key.

•To move to the top of a message list, press T.

•To move to the bottom of a message list, press B.

•To move to the next date, press N.

•To move to the previous date, press P.

•To move to the next unopened item, press U.

•To move to the next related message, press J.

•To move to the previous related message, press K.

Typing shortcuts

•To insert a period, press the Space key twice. The next letter is capitalized.

•To capitalize a letter, hold the letter key until the capitalized letter appears.

•To type the alternate character on a key, press the Alt key and the character key.

•To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and roll the trackball to the left until ü appears. Release the letter key when the accented or special character appears.

•To type a number in a number field, press a number key. You do not need to press the Alt key.

•To type a number in a password field, hold the Alt key and press the number key.

•To turn on NUM lock, press the Alt key and the Left Shift key.

•To turn on CAP lock, press the Alt key and the Right Shift key.

•To turn off NUM lock or CAP lock, press the Shift key.

•To switch typing input languages, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key.

Insert symbols

RIM Confidential - Internal Use Only.

•To insert an at sign (@) or a period (.) in an email address field, press the Space key.

•To type a symbol, press the Symbol key. Type the letter that appears below the symbol.

Work with text

•To highlight a line of text, press the Shift key and roll the trackball.

•To highlight text character by character, hold the Shift key and roll the trackball left or right.

•To cancel a text selection, press the Escape key.

•To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.

•To copy highlighted text when typing, press the Alt key and click the trackball.

•To paste highlighted text when typing, press the Shift key and click the trackball.

Search shortcuts

•To search for a contact in a list of contacts, type the contact name or initials separated by a space.

•To search for text in a message or memo, press S.

•To search for text in an attachment or web page, press F.

•To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press F.

Attachment shortcuts

•To search for text in an attachment, press F.

•To move to the last cursor position after closing and reopening an attachment, press G.

In a spreadsheet

•To move to a specific cell, press G.

•To view the content of a cell, press the Space key.

•To switch worksheets, press V. Highlight a worksheet. Press the Enter key.

•To view hidden columns or rows, press H.

•To hide the columns or rows again, press H.

In a presentation

•To switch presentation views, press M.

•To move to the next slide, press N.

•To move to the previous slide, press P.

•To move to the last cursor position after closing and reopening a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press G.

RIM Confidential - Internal Use Only.

Browser shortcuts

•To insert a period (.) in the Go To dialog box, press the Space key.

•To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key.

•To open the browser options, in the browser, press O.

•To stop loading a web page, press the Escape key.

•To hide the browser, press D.

•To close the browser, hold the Escape key.

On a web page

•To move to a specific web page, press G.

•To return to the home page, press H.

•To open the bookmark list, press K.

•To add a bookmark, press A.

•To view a list of web pages that you have visited recently, press I.

•To refresh a web page, press R.

•To view the address for a link, highlight a link. Press L.

•To view the address for a web page, press P.

•To save a web page to a message list, press S.

•To follow a highlighted link, press the Enter key.

•To hide the banner, press U.

•To view the banner again, press U.

•To view a thumbnail version of a web page, press X. To return to the normal view, press any key.

Navigate a web page

•To move up a screen, press the Shift key and the Space key.

•To move down a screen, press the Space key.

•To move to the top of a web page, press T.

•To move to the bottom of a web page, press B.

Media shortcuts

•To pause a video or song, press the Mute key.

•To resume playing a video or song, press the Mute key.

•To rotate a picture, press R.

•To zoom in to a picture, press I.

•To zoom out from a picture, press O.

•To zoom to the original picture size, press W.

RIM Confidential - Internal Use Only.

Maps shortcuts

•To zoom in to a map, press I.

•To zoom out from a map, press O.

•To view status information at the top of a map, press U.

•To hide status information at the top of a map, press U.

•To switch views, press the Space key.

Calendar shortcuts

For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.

•To schedule an appointment, press C.

•To change to Agenda view, press A.

•To change to Day view, press D.

•To change to Week view, press W.

•To change to Month view, press M.

•To move to the next day, week, or month, press the Space key.

•To move to the previous day, week, or month, press the Shift key and the Space key.

•To move to the current date, press T.

•To move to a specific date, press G.

RIM Confidential - Internal Use Only.

Phone

Phone basics

Find your phone number

Open the phone.

The My Number field displays your phone number.

Make a call

1.On the Home screen or in the phone, perform one of the following actions:

•Type a phone number.

•Type part of a contact name. Highlight a contact or phone number.

2.Press the key.

Answer a call

•To answer a call, click Answer.

•To end a current call and answer the incoming call, click Answer - Drop Current.

•To place a current call on hold and answer the incoming call, click Answer - Hold Current.

•To leave a conference call and answer the incoming call, click Answer - Drop All.

To end the call, press the End key.

Ignore a call

Click Ignore.

Mute a call

During a call, press the Mute key.

To turn mute off, press the Mute key again.

Place a call on hold

1.During a call, press the Menu key.

2.Click Hold.

To resume a call, press the Menu key. Click Resume.

RIM Confidential - Internal Use Only.

Turn on the speakerphone

During a call, press the Speakerphone key.

To turn off the speakerphone, press the Speakerphone key again.

Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.

•To type a number, press a number key.

•To type a letter, hold the Alt key. Press the letter key.

Switch applications during a call

1.During a call, press the Menu key.

2.Click Home Screen.

Note: If you switch to a different application and you want to end the call, press the End key.

Switch calls

1.During a call, if you receive another call, click Answer - Hold Current.

2.Click Swap.

Make a call when the device is locked

Verify that dialing from the Lock screen is turned on.

1.On the Lock screen, press the Enter key.

2.Click Place Call.

3.Perform one of the following actions:

•Type a phone number.

•Type part of a contact name. Click a contact or phone number.

4.Press the Send key.

To end the call, press the End key.

Use a headset

You can purchase an optional headset to use with your BlackBerry® device.

• To answer a call, press the headset button.

RIM Confidential - Internal Use Only.

•To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.

•To end a call, hold the headset button.

•To make a call using a voice command, hold the headset button. Say the command.

•To pause a song, press the headset button. To resume playing the song, press the headset button again. For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls

Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If your device radio is turned off when you initiate an emergency call, your device is designed to turn on the radio and connect to the wireless network automatically. If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers.

You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America or 112 in countries that are part of the European Union).

Make an emergency call

•If your keyboard or BlackBerry® device is unlocked, in the phone, type the emergency number. Press the Send key.

•If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.

Volume

Adjust the volume

•To increase the volume, press the Volume Up key.

•To decrease the volume, press the Volume Down key.

Set the default volume for calls

1.In the phone, press the Menu key.

2.Click Options.

3.Click General Options.

4.Set the Default Call Volume field.

5.Press the Menu key.

6.Click Save.

RIM Confidential - Internal Use Only.

Voice dialing

Make a call using a voice command

If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device.

You cannot make calls to emergency numbers using voice commands.

1.In the voice dialing application, wait for the sound.

2.Say "Call" and a contact name or phone number. To end the call, press the End key.

Dial an extension using a voice command

Verify that you have set smart dialing options.

You can dial extensions only within your company.

Say "Call extension" and the extension number.

Check your phone number using a voice command

1.In the voice dialing application, wait for the sound.

2.Say "Check my phone number."

Set the voice dialing language

Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider.

1.In the device options, click Language.

2.Set the Voice Dialing Language field.

3.Press the Menu key.

4.Click Save.

Turn off choice lists for voice commands

1.In the device options, click Voice Dialing.

2.Set the Choice Lists field to Always Off.

3.Press the Menu key.

4.Click Save.

If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically.

RIM Confidential - Internal Use Only.

Set the matching sensitivity level for voice commands

1.In the device options, click Voice Dialing.

2.Perform one of the following actions:

•To increase matches, set the Sensitivity field closer to Reject Less.

•To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.

3.Press the Menu key.

4.Click Save.

Turn off voice prompts

1.In the voice dialing application, wait for the sound.

2.Say "Turn prompts off."

Set playback options for voice dialing

1.In the device options, click Voice Dialing.

2.Perform any of the following actions:

•To turn off playback for phone numbers, set the Digit Playback field to Disabled.

•To turn off playback for contacts, set the Name Playback field to Disabled.

•To set how quickly playback for contacts occurs, set the Name Playback Speed field.

•To set the playback volume for contacts, set the Name Playback Volume field.

3.Press the Menu key.

4.Click Save.

Improve voice recognition of numbers

1.In the device options, click Voice Dialing.

2.Press the Menu key.

3.Click Adapt Digits.

4.Complete the instructions on the screen.

Voice mail

Check your voice mail

Verify that you have a voice mail access number.

Depending on your theme, you might be able to check your voice mail from the Home screen. 1. In the phone, press the Menu key.

RIM Confidential - Internal Use Only.

2. Click Call Voice Mail.

Set a voice mail access number

If your SIM card is set up for voice mail, the voice mail access number might already be available. Contact your wireless service provider for more information about voice mail for your SIM card.

1.In the phone, press the Menu key.

2.Click Options.

3.Click Voice Mail.

4.Type a voice mail access number and a password.

5.Press the Menu key.

6.Click Save.

Note: If your SIM card is not set up for voice mail, you can type the access number for a different voice mail system.

Speed dial

Make a call using speed dial

You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open message. Hold the key that you have assigned to the contact or phone number.

Assign a speed dial number to a key

1.In the phone, press the Menu key.

2.Click View Speed Dial List.

3.Click an unassigned key.

4.Click New Speed Dial.

5.Click a contact.

Change a speed dial number

1.In the phone, press the Menu key.

2.Click View Speed Dial List.

3.Click a contact or phone number.

4.Perform one of the following actions:

•To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

•To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key. Click the trackball.

•To delete the contact from the speed dial list, click Delete.

RIM Confidential - Internal Use Only.

Conference calls

Make a conference call

1.During a call, press the Send key.

2.Type a phone number or highlight a contact.

3.Press the Send key.

4.During the second call, press the Menu key.

5.Click Join.

Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact.

Create a phone number link for a conference call

1.Type a phone number for the conference call bridge.

2.Perform one of the following actions:

•Type X and the access code.

•Insert a pause or wait and type the access code.

Note: If you add a pause or wait when creating a phone number link for a conference call in a message, an appointment, or a meeting, type Tel: before the phone number for the conference call bridge. Do not type a space between Tel: and the phone number.

Speak privately with a contact during a conference call

1.During a conference call, press the Menu key.

2.Click Split Call.

Disconnect a contact from a conference call

1.During a conference call, press the Menu key.

2.Click Drop Call.

3.Click a contact.

Leave a conference call

1.During a conference call, press the Menu key.

2.Click Transfer.

RIM Confidential - Internal Use Only.

Caller ID

Add a caller ID picture for a contact

1.In the address book, highlight a contact.

2.Press the Menu key.

3.Click Add Picture.

4.Highlight a picture.

5.Press the Menu key.

6.Click Select.

7.Center the picture in the box.

8.Click the trackball.

9.Click Crop and Save.

Change the caller ID picture for a contact

1.When changing a contact, highlight the caller ID picture.

2.Press the Menu key.

3.Click Add Picture.

4.Highlight a picture.

5.Press the Menu key.

6.Click Select.

7.Center the picture in the box.

8.Press the Menu key.

9.Click Save.

Delete the caller ID picture for a contact

1.In the address book, highlight a contact.

2.Press the Menu key.

3.Click Edit.

4.Click the caller ID picture.

5.Click Delete Picture.

6.Click the trackball.

7.Click Save.

RIM Confidential - Internal Use Only.

Call logs

About call logs

Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen.

Your BlackBerry® device stores call logs for 30 days.

View call logs in a message list

1.In the phone, press the Menu key.

2.Click Options.

3.Click Call Logging.

4.Select a call log type option.

To hide call logs in a message list, select the None option.

Add notes to a call log

1.In the phone, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Add Notes.

6.Type call notes.

7.Click the trackball.

8.Click Save.

Change call log notes

1.In the phone, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Edit Notes.

6.Change the call notes.

7.Click the trackball.

8.Click Save.

RIM Confidential - Internal Use Only.

Forward a call log

1.In the phone, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Forward.

Delete call log notes

1.In the phone, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Edit Notes.

6.Press the Menu key.

7.Click Clear Field.

8.Click the trackball.

9.Click Save.

Call waiting

Call waiting prerequisites

•Verify that your wireless service plan includes this service.

•Verify that your wireless service provider has set up your SIM card for this service.

Turn on call waiting

1.In the phone, press the Menu key.

2.Click Options.

3.Click Call Waiting.

4.Set the Call Waiting Enabled field to Yes.

5.Press the Menu key.

6.Click Save.

To turn off call waiting, set the Call Waiting Enabled field to No.

RIM Confidential - Internal Use Only.

Call forwarding

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card. You might not be able to change or delete these phone numbers or add new ones.

For more information, contact your wireless service provider.

Call forwarding prerequisites

•Verify that your wireless service plan includes this service.

•Verify that your wireless service provider has set up your SIM card for this service.

Forward calls

Verify that you have one or more call forwarding phone numbers.

1.In the phone, press the Menu key.

2.Click Options.

3.Click Call Forwarding.

4.Click a call type.

5.Click Do Not Forward or the current call forwarding phone number.

6.Click a call forwarding phone number.

7.Press the Menu key.

8.Click Save.

To stop forwarding calls, set the call forwarding phone number to Do Not Forward.

Add a call forwarding phone number

1.In the phone, press the Menu key.

2.Click Options.

3.Click Call Forwarding.

4.Press the Menu key.

5.Click New Number.

6.Type a phone number.

7.Press the Enter key.

8.Press the Menu key.

9.Click Close.

RIM Confidential - Internal Use Only.

Change a call forwarding phone number

You can only change call forwarding phone numbers that you have added.

1.In the phone, press the Menu key.

2.Click Options.

3.Click Call Forwarding.

4.Press the Menu key.

5.Click Edit Numbers.

6.Click a phone number.

7.Click Edit.

8.Change the phone number.

9.Click the trackball.

Delete a call forwarding phone number

You can only delete call forwarding phone numbers that you have added.

1.In the phone, press the Menu key.

2.Click Options.

3.Click Call Forwarding.

4.Press the Menu key.

5.Click Edit Numbers.

6.Click a phone number.

7.Click Delete.

Call blocking

About call blocking

You can block all incoming calls or block incoming calls only when your BlackBerry® device roams to another wireless network.

You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when your device roams to another wireless network.

Call blocking prerequisites

•Verify that your wireless service plan includes this service.

•Verify that your wireless service provider has set up your SIM card for this service.

•Verify that your wireless service provider has provided you with a call blocking password.

RIM Confidential - Internal Use Only.

Block calls

1.In the phone, press the Menu key.

2.Click Options.

3.Click Call Barring.

4.Highlight a call blocking option.

5.Press the Menu key.

6.Click Enable.

7.Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable.

Change the call blocking password

1.In the phone, press the Menu key.

2.Click Options.

3.Click Call Barring.

4.Press the Menu key.

5.Click Change Password.

Fixed dialing

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list.

You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list.

If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list.

Fixed dialing prerequisites

•Verify that your wireless service provider has set up your SIM card for this service.

•Verify that your wireless service provider has provided you with a SIM card PIN 2 code.

Turn on fixed dialing

1.In the phone, press the Menu key.

2.Click Options.

3.Click FDN Phone List.

RIM Confidential - Internal Use Only.

4.Press the Menu key.

5.Click Enable FDN Mode.

6.Type your PIN2 code.

7.Click the trackball.

To turn off fixed dialing, press the Menu key. Click Disable FDN Mode.

Add a contact to your fixed dialing list

1.In the phone, press the Menu key.

2.Click Options.

3.Click FDN Phone List.

4.Click the trackball.

5.Click New.

6.Type your PIN2 code.

7.Press the Menu key.

8.Type a name and a phone number.

9.Press the Menu key.

10.Click Save.

Change a contact in your fixed dialing list

1.In the phone, press the Menu key.

2.Click Options.

3.Click FDN Phone List.

4.Highlight a contact.

5.Press the Menu key.

6.Click Edit.

7.Change the contact information.

8.Press the Menu key.

9.Click Save.

Delete a contact from your fixed dialing list

1.In the phone, press the Menu key.

2.Click Options.

3.Click FDN Phone List.

4.Highlight a contact.

5.Press the Menu key.

6.Click Delete.

RIM Confidential - Internal Use Only.

Smart dialing

About smart dialing

You can specify default country and area codes so that any numbers that are specified as links, or any numbers in your address book that do not contain these codes, are dialed correctly.

If you call an organization frequently, you can also set your smart-dialing options so that you do not have to type the main number for the organization.

Set the default country code and area code

1.In the phone, press the Menu key.

2.Click Options.

3.Click Smart Dialing.

4.Set the Country Code and Area Code fields.

5.In the National Number Length field, set the default length for phone numbers in your country.

6.Press the Menu key.

7.Click Save.

Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.

Set options for dialing extensions

1.In the phone, press the Menu key.

2.Click Options.

3.Click Smart Dialing.

4.In the Number field, type the main phone number for an organization.

5.Set how long the BlackBerry® device waits before dialing an extension.

6.In the Extension Length field, set the default length for extensions.

7.Press the Menu key.

8.Click Save.

TTY support

About TTY support

When you turn on TTY support and you connect your BlackBerry® device to a TTY device, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

RIM Confidential - Internal Use Only.

TTY support prerequisites

•Verify that your wireless service provider supports this feature.

•Verify that your TTY device operates at 45.45 bits per second.

•Verify that you have inserted the TTY device connector into your BlackBerry® device headset jack. If you use an RJ-11 connector, you must use an adapter to connect the TTY device to your BlackBerry device.

Turn on TTY support

1.In the phone, press the Menu key.

2.Click Options.

3.Click TTY.

4.Set the TTY Mode field to Yes.

5.Press the Menu key.

6.Click Save.

A TTY indicator appears in the device status section of the screen.

To turn off TTY support, set the TTY Mode field to No.

Phone settings

Hide your phone number from contacts when you make calls

1.In the phone, press the Menu key.

2.Click Options.

3.Click General Options.

4.Set the Restrict My Identity field to Always.

5.Press the Menu key.

6.Click Save.

Turn on dialing from the Lock screen

1.In the device options, click Security Options.

2.Click General Settings.

3.Set the Allow Outgoing Calls While Locked field to Yes.

4.Press the Menu key.

5.Click Save.

RIM Confidential - Internal Use Only.

Sort phone numbers or contacts on the Phone screen

1.In the phone, press the Menu key.

2.Click Options.

3.Click General Options.

4.Perform one of the following actions:

•To sort phone numbers or contacts by frequency of use, set the Phone List View field to Most Used.

•To sort contacts alphabetically by contact name, set the Phone List View field to Name.

•To sort phone numbers or contacts by recency of use, set the Phone List View field to Most Recent.

5.Press the Menu key.

6.Click Save.

To sort phone numbers or contacts by call logs again, set the Phone List View field to Call Log.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper.

1.In an application, press the Menu key.

2.Click Options.

3.Set the Confirm Delete field to No.

4.Press the Menu key.

5.Click Save.

Stop ending calls when you insert your device in the holster

1.In the phone, press the Menu key.

2.Click Options.

3.Click General Options.

4.Set the Auto End Calls field to Never.

5.Press the Menu key.

6.Click Save.

Stop answering calls when you remove your device from the holster

1.In the phone, press the Menu key.

2.Click Options.

3.Click General Options.

4.Set the Auto Answer Calls field to Never.

5.Press the Menu key.

RIM Confidential - Internal Use Only.

6. Click Save.

Reset a call timer

1.In the phone, press the Menu key.

2.Click Status.

3.Click Last Call or Total Calls.

4.Click Clear Timer.

5.Press the Menu key.

6.Click Save.

Phone shortcuts

•To answer a call, press the Send key.

•To insert a plus sign (+) when typing a phone number, hold 0.

•To add an extension to a phone number, press the Alt key and the X key. Type the extension number.

•To assign a speed dial number to a key, on the Home screen or in the phone, hold the key.

•To turn on the speakerphone during a call, press the Speakerphone key.

•To turn off the speakerphone during a call, press the Speakerphone key.

•To check your voice mail, hold 1.

•To type a letter in a phone number field, press the Alt key and the letter key.

•To move to the top of the Phone screen, press the Space key.

•To view the last phone number that you typed, press the Space key and the Enter key. Press the Send key to dial the number.

•To view your contact list in the phone, hold the Send key.

Phone troubleshooting

I cannot make or receive calls

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

•If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

•If you are not receiving calls, verify that call blocking and call forwarding are turned off.

RIM Confidential - Internal Use Only.

My phone number appears as Unknown in the phone

Try changing the phone number on your SIM card to change how your phone number appears in the phone. In the device options, click Advanced Options. Click SIM Card. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball.

Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make and receive calls.

I cannot make calls using a voice command

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

•If your keyboard is locked, unlock your keyboard.

•Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.

My device does not recognize names or numbers in voice commands

Try performing the following actions:

•Say the first name and the last name of your contact.

•Use standard pronunciation rules when you say a voice command.

•If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.

•If your device often identifies incorrect matches, set the matching sensitivity level to reject more.

•Adapt digit dialing to improve voice recognition of numbers.

RIM Confidential - Internal Use Only.

Voice dialing

Make a call using a voice command

You cannot make calls to emergency numbers using voice commands.

1.In the voice dialing application, wait for the sound.

2.Say "Call" and a contact name or phone number. To end the call, press the End key.

Dial an extension using a voice command

Verify that you have set smart dialing options.

You can dial extensions only within your company.

Say "Call extension" and the extension number.

Use a headset

You can purchase an optional headset to use with your BlackBerry® device.

•To answer a call, press the headset button.

•To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.

•To end a call, hold the headset button.

•To make a call using a voice command, hold the headset button. Say the command.

Check your phone number using a voice command

1.In the voice dialing application, wait for the sound.

2.Say "Check my phone number."

Check the wireless coverage level using a voice command

1.In the voice dialing application, wait for the sound.

2.Say "Check coverage."

RIM Confidential - Internal Use Only.

Check the battery power level using a voice command

1.In the voice dialing application, wait for the sound.

2.Say "Check battery."

Set the voice dialing language

Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider.

1.In the device options, click Language.

2.Set the Voice Dialing Language field.

3.Press the Menu key.

4.Click Save.

Turn off choice lists for voice commands

1.In the device options, click Voice Dialing.

2.Set the Choice Lists field to Always Off.

3.Press the Menu key.

4.Click Save.

If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically.

Set the matching sensitivity level for voice commands

1.In the device options, click Voice Dialing.

2.Perform one of the following actions:

•To increase matches, set the Sensitivity field closer to Reject Less.

•To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.

3.Press the Menu key.

4.Click Save.

Turn off voice prompts

1.In the voice dialing application, wait for the sound.

2.Say "Turn prompts off."

RIM Confidential - Internal Use Only.

Set playback options for voice dialing

1.In the device options, click Voice Dialing.

2.Perform any of the following actions:

•To turn off playback for phone numbers, set the Digit Playback field to Disabled.

•To turn off playback for contacts, set the Name Playback field to Disabled.

•To set how quickly playback for contacts occurs, set the Name Playback Speed field.

•To set the playback volume for contacts, set the Name Playback Volume field.

3.Press the Menu key.

4.Click Save.

Improve voice recognition of numbers

1.In the device options, click Voice Dialing.

2.Press the Menu key.

3.Click Adapt Digits.

4.Complete the instructions on the screen.

Voice dialing troubleshooting

I cannot make calls using a voice command

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•If your keyboard is locked, unlock your keyboard.

•Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.

My device does not recognize names or numbers in voice commands

Try performing the following actions:

•Say the first name and the last name of your contact.

•Use standard pronunciation rules when you say a voice command.

•If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.

•If your device often identifies incorrect matches, set the matching sensitivity level to reject more.

RIM Confidential - Internal Use Only.

• Adapt digit dialing to improve voice recognition of numbers.

RIM Confidential - Internal Use Only.

Email messages

Email message basics

Open a message

In a message list, click a message.

Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address.

Send an email message

1.In a message list, press the key.

2.Click Compose Email.

3.In the To field, perform one of the following actions:

•Type an email address.

•Type a contact name.

•Type part of a contact name. Click a contact.

4.Type a message.

5.Click the trackball.

6.Click Send.

Note: If your BlackBerry® device is associated with more than one email address, in the Send Using field, you can set the email address that you want to use to send the email message.

Save a draft of a message

1.When composing a message, click the trackball.

2.Click Save Draft.

Blind carbon copy a contact

1.When composing a message, press the Menu key.

2.Click Add Bcc.

Attach a contact to a message

1.When composing a message, press the Menu key.

2.Click Attach Address.

3.Click a contact.

RIM Confidential - Internal Use Only.

4. Click Continue.

Set the importance level for a message

1.When composing a message, press the Menu key.

2.Click Options.

3.Set the Importance field.

4.Press the Menu key.

5.Click Save.

Save a message

1.In a message, press the Menu key.

2.Click Save.

Reply to a message

1.In a message, click the trackball.

2.Click Reply or Reply to All.

Delete the original text from a reply message

1.When replying to a message, press the Menu key.

2.Click Delete Original Text.

Forward a message

1.In a message, press the Menu key.

2.Click Forward or Forward As.

3.Click a message type.

Delete a message

1.In a message, click the trackball.

2.Click Delete.

Delete multiple messages

1.In a message list, highlight a date field.

2.Press the Menu key.

3.Click Delete Prior.

RIM Confidential - Internal Use Only.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.

Mark a message as opened or unopened

In a message list, perform one of the following actions:

•Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.

•Highlight a date field. Press the Menu key. Click Mark Prior Opened.

Create a link for a PIN

When typing text, type pin: and the PIN.

Search for text in a message, attachment, web page, or memo

To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.

1.In a message, attachment, web page, or memo, press the Menu key.

2.Click Find.

3.Type the text.

4.Press the Enter key.

To search for the next instance of the text, press the Menu key. Click Find Next.

Email message folders

File an email message

Verify that wireless email reconciliation is turned on.

1.In a message list, highlight an email message.

2.Press the Menu key.

3.Click File.

4.Click an email message folder.

Add, change, or delete an email message folder

You can add, change, or delete the email message folder in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that you make to the email message folder on your computer over the wireless network.

If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information about email reconciliation.

RIM Confidential - Internal Use Only.

Hide filed email messages

1.In a message list, press the Menu key.

2.Click Options.

3.Click General Options.

4.Set the Hide Filed Messages field to Yes.

5.Press the Menu key.

6.Click Save.

View messages in a specific folder

1.In a message list, press the Menu key.

2.Click View Folder.

3.Click a folder.

Sent messages

Resend a message

1.In a sent message, press the Menu key.

2.Perform one of the following actions:

•To change the message, click Edit. Change the message. Click the trackball. Click Send.

•To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Click the trackball. Click Send.

•To resend the message without changing it, click Resend.

Stop a message from sending

Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message.

1.In a message list, highlight the message.

2.Press the Menu key.

3.Click Delete.

Hide sent messages

1.In a message list, press the Menu key.

2.Click Options.

3.Click General Options.

RIM Confidential - Internal Use Only.

4.Set the Hide Sent Messages field to Yes.

5.Press the Menu key.

6.Click Save.

Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages.

Stop storing messages sent from your device on your computer

By default, a copy of messages that you send from your BlackBerry® device appears in the sent items folder in the email application on your computer.

1.In a message list, press the Menu key.

2.Click Options.

3.Click Email Settings.

4.Set the Save Copy In Sent Folder field to No.

5.Press the Menu key.

6.Click Save.

Stop storing messages sent from your computer on your device

1.In a message list, press the Menu key.

2.Click Options.

3.Click Email Settings.

4.Press the Menu key.

5.Click Folder Redirection.

6.Clear the check box beside the Sent Items folder.

7.Press the Menu key.

8.Click Save.

Email message filters

About email message filters

You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer.

Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.

RIM Confidential - Internal Use Only.

Create an email message filter

Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information.

1.In a message list, press the Menu key.

2.Click Options.

3.Click Email Filters.

4.Press the Menu key.

5.Click New.

6.Type a name for the email message filter.

7.Set the email message filter options.

8.Press the Menu key.

9.Click Save.

Create an email message filter based on a contact or subject

1.In a message list, highlight an email message.

2.Press the Menu key.

3.Click Filter Sender or Filter Subject.

4.Type a name for the email message filter.

5.Set the email message filter options.

6.Press the Menu key.

7.Click Save.

Email message filter options

From:

Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email messages that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.

Sent To:

Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email messages that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.

Subject:

Type text that the email message filter should search for in the subject of email messages.

Message:

Type text that the email message filter should search for in the body of email messages.

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