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Table of contents
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Blackberry Q5 User Manual

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BlackBerry Q5 Smartphone
Version: 10.2
User Guide
Published: 2013-09-18
SWD-20130918124012688
Contents
Get started.....................................................................................................................................................6
Getting to know your device............................................................................................................................6
Device Switch.............................................................................................................................................. 42
Display........................................................................................................................................................ 48
Search.........................................................................................................................................................51
Phone..........................................................................................................................................................53
Phone..........................................................................................................................................................53
Visual Voice Mail..........................................................................................................................................61
View and respond to Instant Preview notifications.........................................................................................66
Lock Screen Preview notifications................................................................................................................ 67
Troubleshooting: Ring tones, sounds, and alerts...........................................................................................68
Security....................................................................................................................................................... 94
BlackBerry ID............................................................................................................................................ 115
Password Keeper.......................................................................................................................................118
Pictures.....................................................................................................................................................129
Music........................................................................................................................................................ 134
Videos....................................................................................................................................................... 140
BlackBerry Story Maker............................................................................................................................. 144
Media sharing............................................................................................................................................145
Maps and locations....................................................................................................................................148
Maps.........................................................................................................................................................148
Location services....................................................................................................................................... 152
Applications and features...........................................................................................................................156
Remember................................................................................................................................................ 156
Calendar....................................................................................................................................................160
Clock.........................................................................................................................................................175
Calculator..................................................................................................................................................181
Browser.....................................................................................................................................................182
Smart Tags................................................................................................................................................ 190
Voice Control............................................................................................................................................. 193
Games.......................................................................................................................................................198
Organizing apps.........................................................................................................................................201
Documents and files.................................................................................................................................. 203
Documents To Go...................................................................................................................................... 203
File Manager..............................................................................................................................................210
Storage space and media card................................................................................................................... 214
Settings and options.................................................................................................................................. 221
Software Updates...................................................................................................................................... 238
Language.................................................................................................................................................. 239
Keyboard and typing..................................................................................................................................240
Battery and power..................................................................................................................................... 247
Legal notice...............................................................................................................................................265
User Guide Get started

Get started

Getting to know your device

New in this release

Introducing BlackBerry 10 OS version 10.2
BlackBerry Hub
Priority View: You can change the view in the BlackBerry Hub to show the most important messages and notifications as specified in a set of prioritization rules (for example, messages from people who are attending an upcoming meeting with you).
Attachment View: You can filter the view in the BlackBerry Hub to show the message attachments that you receive. Attachments that are associated with a work space account are not shown when the work space is locked.
With Instant Preview notifications, you can view email, BBM messages, text messages, and more almost anywhere on your device. You can also reply to your BBM and text messages without leaving your current app.
For more information, see BlackBerry Hub and Ring tones, sounds, and alerts.
Camera
Face detection: The camera detects faces in the viewfinder and identifies them so you can apply focus to a specific person before taking the picture.
Grid lines: The display includes gridlines in the viewfinder so you can align the objects or people in the picture before taking it.
You can peek at the last picture that you took to see if you captured what you wanted. For more information, see Camera.
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BlackBerry Story Maker
Saving and sharing: When you save a BlackBerry Story Maker video and close the app the video continues to save in the background. You can share a BlackBerry Story Maker video from within the app through an email, a text message, social networking accounts, and more.
For more information, see BlackBerry Story Maker.
BlackBerry Remember
Search: You can search within the BlackBerry Remember app for specific items. Assign a time to an item: You can assign a time and date to indicate when an item is due or when you want to return to the
item. Calendar integration: Items that are assigned a date appear in the Calendar app and the BlackBerry Hub calendar
notifications. For more information, see Remember.
Calendar
Respond to a calendar reminder: You can send a message from the reminder, to the meeting organizer or all attendees, that you are running late for the meeting.
Support for web calendars using ICS feeds: Use the account settings to add web calendars to the device by subscribing to ICS feeds.
Calendar composition screen enhancements: Adding an event to the calendar is easier than ever with a simplified screen for adding calendar events.
For more information, see Calendar.
NFC and Smart Tags
New NFC tag writing templates have been added, allowing you to quickly create NFC tag data on the go. For more information, see NFC and Smart Tags.
BlackBerry Browser
You can quickly see your browsing history by touching and holding the back button beside the address bar.
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You can invert the colors in reader mode to display white text on a black background. For more information, see Browser.
Introducing BlackBerry 10: new apps and features
Introducing the reinvented BlackBerry – an intelligent and intuitive experience that constantly adapts to your needs. Designed around three main views – your messages, your running apps, and all apps – BlackBerry 10 OS allows you to effortlessly flow between tasks and applications with quick and simple gestures.
BlackBerry Hub
BlackBerry Hub gathers all of your messages and notifications into one convenient location. Receive and respond to email, text messages, social networking messages, BBM chats, and instant messages. With a single swipe from any screen, you can peek at your notifications, peek further into BlackBerry Hub to see your messages, or peek at your upcoming meetings and events. You can easily filter the types of messages that appear.
For more information, see BlackBerry Hub.
BlackBerry Keyboard
Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next. When you pause your typing, suggested words are displayed above the BlackBerry Keyboard. Simply tap the word you would like to use.
You can use individual keys to quickly do tasks such as reply to a message, go to a specific calendar view, or zoom in on a webpage. You can do many tasks quickly by simply typing from the home screen. For example, you can send an email message or post a tweet.
For more information, see Keyboard and typing.
BBM Video with Screen Share
Have face-to-face video conversations with your BBM contacts over HSPA+, 4G LTE and Wi-Fi networks. Start BBM Video from the Phone or the Contacts app, or switch from a BBM chat to a BBM Video conversation, by simply tapping an icon. You can even share your screen with your contact by tapping an icon, and show your photos or presentations while you continue talking.
For more information, see BBM Video.
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User Guide Get started
Camera and Time Shift mode
Your BlackBerry device has front and rear cameras for taking high resolution pictures and recording HD videos. You can open the camera from the home screen, and take a picture or record a video quickly by tapping anywhere on the screen. Time Shift mode captures several milliseconds before and after your picture, so you can pinpoint the best frames to create the perfect shot.
For more information, see Camera.
BlackBerry Story Maker
BlackBerry Story Maker allows you to combine your pictures, videos, and music into a stunning HD movie that you can view later and quickly share with others. You can select a song for background music, add intro titles and end credits, and apply themes.
For more information, see BlackBerry Story Maker.
BlackBerry Remember
A combination of memos and tasks, BlackBerry Remember helps you organize your interests, ideas, and projects. You can group related photos, lists, messages, emails, and links. Generate tasks from email messages and turn your content into actions from anywhere on your device.
For more information, see Remember.
Contacts
The Contacts app contains details about the contact, updates and company news from the contact’s social network, and events that you and the contact have in common. You can quickly filter your contacts by using the account type (for example, you can choose to view only BBM contacts). You can also create favorites and use photos from social networking accounts to represent contacts.
For more information, see Contacts.
Calendar
The Calendar app is integrated with the BlackBerry Hub, the Contacts app, and other apps and accounts. You can filter your calendar events for each of your social networking accounts. At a glance, you can view the people you are meeting on a particular day. The Calendar even suggests participants and locations, based on previous email and meetings.
For more information, see Calendar.
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User Guide Get started
BlackBerry Browser
The new BlackBerry Browser is powerful, responsive, and super-fast. When you're browsing and you find something you want to share, you can post it to a social network with just a couple of gestures. You can also view webpages in Reader mode to remove distracting clutter.
For more information, see Browser.
Share, stream, or display your media files
With a couple of quick taps from within your apps, you can easily share your music, pictures, videos, documents, webpages, and contacts with others over email, BBM, a Bluetooth connection, social networking accounts, and more. You can also stream your media to supported DLNA Certified devices such as computers, TVs, or other home entertainment equipment.
For more information, see Media sharing.
Picture editing
You can edit pictures directly on your device. Crop and rotate the picture, reduce red-eye, or apply a variety of enhancements and artistic styles.
For more information, see Pictures
Video editing
You can edit videos directly on your device. Change the length of the video, rotate the image, and make enhancements such as brightness and color.
For more information, see Videos.
Search
You can search your entire device for files, settings, apps, help, and more. Either type your search term, or say it, from the home screen or from within an app. You can narrow your search to include only specific apps, or extend your search to include Internet sources.
For more information, see Search.
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Voice Control
The Voice Control app can make multitasking easier. You can speak your commands and perform a variety of actions virtually hands-free. Use the Voice Control app to send messages, make calls, book meetings, search the Internet, post tweets, and more. Open the Voice Control app by pressing and holding the mute button on the side of the device, or from the keyboard by tapping and holding the microphone icon.
For more information, see Voice Control.
BlackBerry World
Discovering great apps is easier than ever with app recommendations based on similar purchases. You can choose an app, then quickly share it to social sites with a couple of gestures from within the app. BlackBerry World features a unified storefront for apps, games, themes, music, and videos, and parental controls that let you hide content that you don't want children to access.
NFC and Smart Tags
Near Field Communication (NFC) is a short-range wireless technology that's designed for transferring data quickly. BlackBerry Tag uses NFC technology to exchange files (including pictures, music, contact info, and even webpages) between your BlackBerry device and other NFC-enabled devices simply by tapping the back of your devices together. You can also use NFC on your device to pay for items, and to create and store Smart Tags containing URLs, phone numbers, and more that you can share with others.
For more information, see NFC and Smart Tags.
BlackBerry Balance
Take your device to the office for access to work email, apps, and data without compromising the personal use of your device. Your personal apps and information are kept separate and private from work data and apps. Easily switch between your work space and personal space with a simple gesture.
For more information, see About BlackBerry Balance .

What's different about BlackBerry 10?

How do I get back to the home screen?
•
In many apps, you can tap Back to return to the previous screen.
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• To minimize an app and return to the home screen, swipe up from the bottom of the screen.
How do I get to the menu?
There is no Menu key on BlackBerry 10 devices. You can open menus by tapping the icons at the bottom of the screen, and by touching and holding items on the screen.
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How do I change my settings and options?
Do any of the following:
• To change the settings in an app, swipe down from the top of the screen. Tap .
• To see other options in many apps, tap .
• To change your BlackBerry device settings and connect to mobile and Wi-Fi networks, on the home screen, swipe down from the top of the screen. Tap
Settings.
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User Guide Get started
Where is my email or other messages?
All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.
To get to the BlackBerry Hub, on the home screen, slide your finger right. You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple gesture:
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User Guide Get started
Where are my ring tones and notification profiles?
• BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent, and All Alerts Off.
•
You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping .
• You can set custom ring tones for contacts in the Contacts app.
• To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and tap Settings > Notifications.
Where are my apps?
Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new apps.
Where are my tasks, memos, and voice notes?
• If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos, and voice notes should be in the new BlackBerry Remember app.
• If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.
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Where do I find my files?
You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat. To switch between your work space and personal space, drag your finger down on the middle of the home screen and tap Personal or Work.
Where can I find my device info and passwords?
Where can I find my PIN?
In BBM, tap your profile picture. On your profile page, your PIN appears below your barcode. In an email or text message, you can also type mypin to display your PIN.
How do I find my own phone number?
On the home screen, tap the icon. In the Calls or Contact view, in the center of the screen , swipe down and your phone number will appear at the top of the screen. In an email or text message, you can also type mynumber
to display your phone number.
Where is Password Keeper?
The Password Keeper app is available for download in the BlackBerry World storefront. If you used BlackBerry Link or a media card to transfer your data from a BlackBerry device running BlackBerry Device Software 5.0 or later, you can restore your Password Keeper passwords from your old device after you download and open the Password Keeper app.
Where can I find details about my device OS and hardware?
On the home screen, swipe down from the top of the screen. Tap Settings > About. To change the type of information displayed, tap an option in the drop-down list.
How do I search?
If you are looking for something on your BlackBerry device or the Internet, at the bottom of the home screen, tap .
What is BlackBerry Link?
BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device. You can use BlackBerry Desktop Software with devices that are running BlackBerry 7.1 and earlier.
BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your BlackBerry device to your desktop computer.
To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.
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Home screen, keys, and icons

Your device at a glance
Home screen at a glance
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Application icons
Icon Description
Contacts
Access the contacts from all of your accounts, as well as their updates and your shared activities, in a single app.
Browser
View webpages more easily using the reader mode, and share webpages quickly with your contacts.
Calendar
View all your events in one place, including events you added from your email accounts and social networking accounts. You can filter events according to your account.
BBM
Chat in real time by using text or video, and share files with up to 30 BBM contacts.
Text Messages
Send and receive SMS and MMS messages, if provided as part of your wireless service plan.
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Icon Description
BlackBerry World
Download, buy, rate, and review apps, games, music, and videos.
Remember
A productivity app for collecting and categorizing the information you want to remember.
Docs To Go
Create, edit, and format Microsoft Word documents and Microsoft Excel spreadsheets. Edit, view, and present Microsoft PowerPoint presentations.
Pictures
View, edit, and share pictures that you take with the Camera app or that are saved on your device.
Music
Share your music quickly and easily with your contacts. Wirelessly play your music on home entertainment equipment.
Videos
View, edit, and share videos that you take with the Camera app or that are saved on your device. Wirelessly play your videos on home entertainment equipment.
Story Maker
Create and share a movie that you make using pictures, videos, and music on your device.
Facebook
View your Facebook notifications, upload photos and videos, and check in to Places.
Twitter
Follow the stories, ideas, and opinions that interest you by sending and receiving short messages known as tweets.
LinkedIn
Build and connect with your professional network and get access to ideas and opportunities for your career.
Maps
Search for places, get turn-by-turn directions, and save favorite places.
Games
Find games to download and play. Add your friends so that you can view their games or challenge them to a game.
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Icon Description
YouTube
Share your videos with friends, family, and the world.
Voice Control
Speak your commands to make a call, send messages, search the Internet, and more.
Clock
Track the time using a world clock, stopwatch, timer, and alarm clock.
Calculator
Perform calculations using a standard and scientific calculator, tip calculator, and unit converter.
Compass
Navigate using the compass, or let the compass connect to satellites to find your location.
File Manager
View, save, and share files that are stored on your device, on a media card, or on devices or networks that your device is connected to.
Smart Tags
Store and create tags that contain info such as text, phone numbers, and links that you can share with others on printed materials or by tapping the backs of your devices together.
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Settings
Change the settings for network connections, accounts, display, language, and more.
Adobe Reader
View PDF files on your device and share them with others over email, BBM, and more.
Phone
Place conference calls, check voice mail, or move a call to BBM Video.
Camera
Includes front and rear cameras, and a Time Shift mode to help you capture the perfect picture.
Setup
Set up your accounts, personalize your device, and watch tutorials about using BlackBerry 10 OS.
Help
User Guide Get started
Icon Description
Find out how to do things quickly on your device, read FAQs, and learn tips that can help increase your productivity.
Notification icons
The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can peek at your notification icons by sliding your finger up from the bottom of the screen from anywhere on the device.
Icon Description
Email message
Text message
BBM message
Facebook message

Setup and activation

Inserting the SIM card and media card Insert the SIM card
CAUTION
not insert a SIM card adapter into your device.
: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do
Twitter message
LinkedIn message
Phone call
Notification messages from apps and services such as BlackBerry World
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Open the door on the left side of your device.
1.
Insert the SIM card.
2.
3. Press the door back into place.
Insert a media card
A media card is optional. If a media card is included, it might already be inserted.
Open the door on the left side of your BlackBerry device.
1.
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Insert the media card (microSD card).
2.
3. Press the door back into place.
Set up your device
The first time your BlackBerry device starts, the Setup app opens. The Setup app needs a network connection, so make sure your device is connected to a mobile network or is within range of a Wi-Fi network. After the initial setup, you can open the Setup app by tapping the Setup icon on the home screen.
The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure if you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
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You can use the Setup app to:
• Add your email, BBM, instant messaging, and social networking accounts
• Set up your payment options for purchases you make from the BlackBerry World storefront
• Transfer data from a device running BlackBerry 7 or 7.1
• Customize and personalize your device settings
• Watch tutorials or open the Help app to learn more about BlackBerry 10 OS
Set up email or other types of accounts on your device
You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote account to your device.
1. On the home screen, swipe down from the top of the screen.
2.
Tap > Accounts.
3.
If you already added an account to your device, tap to add another account.
Before you switch devices
For information about how to switch to a BlackBerry device from an older BlackBerry device or a third-party device, visit
www.blackberry.com/deviceswitch.
Learn what transfer options are available to you
The types of data transferred depends on the transfer method you use and the type of smartphone you're transferring data from. Data transferred might include some settings, phone history, pictures, music, browser bookmarks, and so on. For a list of the type of data that is transferred, visit
• Switching from BlackBerry Device Software 5.0 or later? On a computer, you can use BlackBerry Link to switch devices.
Learn how to switch devices using BlackBerry Link.
• Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch devices. Learn
how to switch devices using a media card.
• Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer supported data, such as contacts, from your current device's backup file to your new device. Learn how to switch
devices using BlackBerry Protect.
• Switching from an iPhone or Android device? You can download the device switch app from BlackBerry World. Learn
how to switch devices using the device switch app.
Tip: If you're switching from a BlackBerry device, to see what version of software you're currently running, on the home screen of your old device, do one of the following:
• Click Options > About.
• Click Options > Device > About Device Versions.
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www.blackberry.com/deviceswitch.
User Guide Get started
Make note of your usernames and passwords
Before you switch BlackBerry devices, make sure that you have the following:
• If you have saved usernames and passwords in Password Keeper, consider temporarily writing this information down so that you have it when you're ready to add accounts to your new device.
• If you have a device running BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you used to log in to your device and the BlackBerry World storefront. If you log in to your BlackBerry 10 device with your BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and access BlackBerry products that use your BlackBerry ID, such as BBM and BlackBerry Protect.
Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.
Update BBM
Although it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and associate BBM with your BlackBerry ID before you switch devices.
1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed
applications.
2. To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or www.bbm.com.
If you can't update your version of BBM, in BBM, press the key > Options > Back Up. Select a backup option.
What if I have contacts on my SIM card?
Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider. If you saved contacts to your old SIM card, to make sure those contacts aren't lost, you might need to copy those contacts
to your old device before you back up your device data. Tip: To copy contacts from your SIM card to your old device's built-in media storage, in your contact list on your old device,
press the key > SIM Phone Book. Press the key > Copy All To Contacts.

Power and charging

Turn off your device
Press and hold the Power/Lock key on the top of your BlackBerry device.
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Put your device in standby mode
When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks. Wireless connections and clock alarms aren't affected.
Press the Power/Lock key on the top of your device.
To wake up your device, swipe up from the bottom of the device screen.
Restart or reset your device
If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might help to solve the problem.
Do one of the following:
• To restart your device, press and hold the Power/Lock key on the top of your device. Tap .
• To reset your device, press and hold the Power/Lock key for ten seconds.
Charge your device
Before you start using your BlackBerry device, you should charge the battery that came with your device as the battery isn't fully charged.
Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable connected to a computer, but charging might take longer.
CAUTION
Plug the charger into a power outlet and connect the cable to your device using the USB port.
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: Other chargers might not provide adequate power and might damage your device.
User Guide Get started
Tips: Charging your device
Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following:
• Charge your device for an extended period of time rather than charging in small increments, for example, charging for less than 15 minutes.
• Avoid using your device while it is charging, to help it charge faster.
• Charge your device often, even when the battery charge isn't low.
• Avoid leaving your device in extremely hot or cold places, such as on a vehicle dashboard.
• Avoid leaving your device turned off with a low battery power level for an extended period of time.
Lock your screen
By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking your device doesn't disable alerts for incoming calls or messages.
Press the Power/Lock key on the top of your device.
To unlock the screen, swipe up from the bottom of the screen.

Using the touch screen

Take a moment to check out how to navigate your BlackBerry device using these basic gestures.
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Scroll and move between items
Slide your finger to scroll through a list, pan a webpage, or move between pictures. You can also slide your finger to view the home screen. For example, if you're looking at the BlackBerry Hub, you can slide your finger to the left to see the home screen and your minimized apps. Slide your finger to the left again to see all your apps.
• To scroll, slide your finger up and down.
• To move between the BlackBerry Hub and the home screen, slide your finger left and right.
Use a slider
If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook.
On the slider, drag the slider handle.
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Select items
Do any of the following:
• To select an item, simply tap it. If the item can be opened it will open, if not it will be highlighted.
• To highlight an item without opening it, touch and hold the item.
• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap additonal items. To clear an item, tap it again.
Zoom in to or zoom out from the screen
If you want a closer view of a detail in an image, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out.
Slide your fingers apart to zoom in, or slide your fingers together to zoom out.
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Move items from one place to another
1. On the home screen, touch and hold the item you want to move.
2. When the item starts to pulsate, slide your finger to where you want the item to be.
Minimize apps and show your Active Frames
When you minimize an app it appears as an Active Frame on the home screen. This is great for multitasking as you don't need to do things like save and close documents before you use the browser, or restart your browser session after you check your email.
Swipe up from the bottom of the screen.
: When you're done using your app, you can close it by tapping in the lower-right corner of the app.
Tip
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