BlackBerry RAN20CN User Manual

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BlackBerry Wireless


800/1900 MHz CDMA Network

Getting Started Guide

BlackBerry Wireless Handheld Getting Started Guide

Last modified: 12 August 2003

Part number: MAT-06100-002


At the time of publication, this documentation complies with software version 3.6.1.

© 2003 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, ‘Always On, Always Connected’, the “envelope in motion” symbol and the BlackBerry logo are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. All other brands, product names, company names, trademarks and service marks are the properties of their respective owners.

The handheld and/or associated software are protected by copyright, international treaties and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in various countries around the world. Visit for a current listing of applicable patents.

While every effort has been made to achieve technical accuracy, information in this document is subject to change without notice and does not represent a commitment on the part of Research In Motion Limited, or any of its subsidiaries, affiliates, agents, licensors, or resellers. There are no warranties, express or implied, with respect to the content of this document.

Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and/or their counterparts in other nations:


























Research In Motion Limited

295 Phillip Street

Waterloo, ON N2L 3W8


Published in Canada



Important safety information......................................


Important safety/compliance information.........


FCC compliance statement (USA) ......................


Industry Canada Certification.............................


Welcome to your wireless solution ...........................


Understanding your BlackBerry solution..........


Is this the correct guide for me? ..........................


About this guide....................................................


Contents of your package ....................................


System requirements ............................................


Customer support .................................................


Getting started ...........................................................


Before you begin....................................................


Setting up your handheld ....................................


Inserting your handheld battery .........................


Charging your handheld battery ........................


Turning off and turning on your handheld.......


Turning on and turning off the radio.................


Registering with the wireless network...............


Installing the desktop software ...........................


Adding handheld applications to the


desktop software ...................................................


Connecting your handheld to your


computer using a serial port................................


Loading handheld applications ..........................


Integrating with an enterprise


email account .........................................................


Integrating with a new or existing ISP


email account .........................................................


Sending a test email message ..............................


Reading your test email message........................


Setting the date and time......................................


Locking your handheld ........................................


Placing emergency calls........................................


Product information...................................................


Mechanical properties ..........................................


Display and control features................................


Power ......................................................................


Recommended operating and storage


temperature parameters .......................................


Radio specifications ..............................................


Regulatory conformance ......................................




BlackBerry RAN20CN User Manual

Important safety information

Please read these safety and operation instructions before operating the BlackBerry Wireless Handheld, its docking/charging cradle, or any other BlackBerry Wireless Handheld charging units. Retain these instructions for future use.

Note: Refer to "Important safety/compliance information" on page 11 for more information on safety regulations and compliance information for your BlackBerry 6750 Wireless Handheld™.


These handhelds (model number R6120CN and RAN20CN with A-GPS) are intended for use when supplied with power or charging from the Charging Cradle ASY-04060-001 (ordered as ACC-04746-005) with Power Adapters PWR-04615-000, Travel Charger accessory ASY-05022-001 (ACC-04172-001), Automotive Charger accessory ASY-03939-001 (ACC-04051-001), or any other charging units provided or specifically approved by Research In Motion Limited (RIM) for use with this equipment. Other usage will invalidate any warranty provided with this apparatus and may be dangerous.

Important safety information

Warning: Before use, please ensure that the mains voltage is in accordance with the input voltage printed on the power supply.

To be operated on mains with a circuit breaker rated 16A max.

Protect against beating rain. For indoor use only.


Use only those accessories approved by RIM. The use of any accessories not approved by RIM for use in conjunction with the handheld will invalidate any approval or warranty applicable to the handheld and may be dangerous.


Check the laws and regulations on the use of wireless devices in the areas where you drive. Always obey them. The use of any alert device to operate a vehicle's lights or horn on public roads is not permitted.

Avoid using the handheld in any environment requiring your full attention, such as when driving a vehicle. If you need to use your handheld while driving, have a passenger in the vehicle use the handheld for you, or find a safe location to halt your vehicle prior to using the handheld. Do not use any charging unit as a means of storing your handheld while in a vehicle.

RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles. Check with the manufacturer or its representative regarding your vehicle. You should also consult the manufacturer of any equipment that has been added to your vehicle.

For Vehicles Equipped With An Air Bag

An air bag inflates with great force. DO NOT place objects, including both installed or portable wireless equipment, such as the BlackBerry Wireless Handheld, in the area over the air bag or in the


BlackBerry Wireless Handheld

air bag deployment area. If in-vehicle wireless equipment is improperly installed and the air bag inflates, serious injury could result.


Most modern electronic equipment is shielded from RF signals. However, certain electronic equipment may not be shielded against the RF signals from your wireless handheld.


Consult a physician or the manufacturer of your pacemaker if you have any questions regarding the effect of RF signals on your pacemaker. If you have a pacemaker, ensure that you are using the handheld in accordance with the safety requirements associated with your particular pacemaker, which may include the following:

Always keep the handheld more than 20 cm (approximately eight inches) from the pacemaker when the handheld is turned ON;

Do not carry the handheld in a breast pocket;

If the handheld has a voice option, use the ear opposite the pacemaker for making and receiving calls to minimize the potential for interference.

If you have any reason to suspect that interference is taking place, turn your handheld radio OFF immediately.

Hearing Aids

Some digital wireless devices may interfere with some hearing aids. In the event of such interference, consult your service provider or contact the manufacturer of your hearing aid to discuss alternatives.

Getting Started Guide


Important safety information

Other Medical Devices

If you use any other personal medical device, consult the manufacturer of your device to determine if they are adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information.

Turn your handheld radio OFF in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.

Posted Facilities

Turn your handheld radio OFF in any facility where posted notices so require.


To avoid interfering with blasting operations, turn the wireless feature of your handheld radio OFF when in a “blasting area” or in areas posted: “Turn off two-way radio”. Obey all signs and instructions.


Turn your handheld radio OFF when in any area with a potentially explosive atmosphere and obey all signs and instructions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death.

Areas with a potentially explosive atmosphere are often, but not always, clearly marked. They include fueling areas such as gasoline/petrol stations; below deck on boats; fuel or chemical transfer or storage facilities; vehicles using liquefied petroleum gas (such as propane or butane); areas where the air contains chemicals


BlackBerry Wireless Handheld

or particles, such as grain, dust, or metal powders; and any other area where you would normally be advised to turn off your vehicle engine.


Battery: Discard the handheld properly. As the unit contains a lithium-ion battery, neither the handheld nor the lithium battery should be disposed of in fire. Dispose of the lithium battery in accordance with the laws and regulations in your area governing disposal of such cell types. To recharge the battery, use approved battery chargers only. Keep the battery away from children.

Warning: The battery may present a fire or chemical burn hazard if mistreated. Do not disassemble, crush, puncture, or heat the battery above 60 degrees Celsius. Do not allow metal objects to contact the battery terminals. Use only the battery that Research In Motion specifies for use with your BlackBerry 6750 Wireless Handheld. The use of another battery may present a risk of fire or explosion.

Power source: The charging unit and any other charging units should be operated only from the type of power source indicated on the marking label and are intended for indoor use only. Do not use the travel charger or any other charging units outside or in any area exposed to the elements. Refer to the operating instructions in this manual for more information on the battery and power supply.

Do not overload wall outlets, extension cords, or integral convenience receptacles as this may result in a risk of fire or electric shock. To reduce the risk of damage to the cord or the plug, pull the plug rather than the cord when you disconnect the apparatus from the wall outlet or convenience receptacle.

Liquids and foreign objects: Never push objects of any kind into the BlackBerry Wireless Handheld or any accessories through openings as they may short-out parts and this may result in a fire or electric shock. Do not use the handheld or any accessories near water (for example near a bathtub, or a sink, in a wet basement, near

Getting Started Guide


Important safety information

a swimming pool, etc.). Never spill liquid of any kind on the handheld or any accessories. Unplug the charging unit from the electrical outlet before cleaning the handheld.

Stability: Do not place the handheld, charging unit, or any accessories on any unstable surface, such as a cart, stand, tripod, bracket, or table. It may fall, thereby potentially causing serious injury to a child or adult, and/or serious damage to the handheld, charging unit, or any accessories. Take care when using the handheld with any charging units to place the charging unit in a secure and stable spot and route the power cord in a way that reduces the risk of injury to others, such as by tripping or choking.

Care: Do not use liquid or aerosol cleaners or solvents. Clean only with a dry cloth.

High heat: The handheld and any accessories should be situated away from any heat sources, such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

Power Cord: Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. Unplug this apparatus during lightning storms or when unused for long periods of time.

Service: Unplug the charging unit from the electrical outlet and refer the handheld, charging unit, and any accessories for service to qualified service personnel if:

the power supply cord, plug, or connector to the handheld is damaged

liquid has been spilled or objects have fallen into the handheld, charging unit, or any electrical accessories

the handheld, charging unit, or accessory has been exposed to rain or water

the handheld, charging unit, or accessory becomes very hot to the touch


BlackBerry Wireless Handheld

Important safety/compliance information

the handheld, charging unit, or accessory has been dropped or damaged in any way

the handheld, charging unit, or accessory does not operate normally by following the instructions contained in this guide

the handheld, charging unit, or accessory exhibits a distinct change in performance.

All servicing should be undertaken by qualified service personnel.

Do not attempt to disassemble the handheld, charging unit, or any accessories.

Warning: To reduce the risk of fire or electric shock, do not expose this apparatus or any accessories to rain or moisture. Adjust only those controls that are covered in this manual. An improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the handheld, charging unit, or accessory to its normal operation.

Failure to observe all safety instructions contained in this guide will void the Limited Warranty, and may lead to suspension or denial of services to the offender, or legal action, or both.

Important safety/compliance information

For BlackBerry 6750 Wireless Handheld users


Your wireless handheld portable device is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. Your wireless handheld complies with U.S. Federal Communications Commission (FCC) and

Getting Started Guide


Important safety information

Industry Canada (IC) guidelines respecting safety levels of RF exposure for handheld wireless devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S., and international standards bodies:

ANSI/IEEE C95.1-1999, IEEE Standard for Safety Levels with Respect to Human Exposure to Radio Frequency Electromagnetic Fields, 3kHz to 300 GHz

National Council on Radiation Protection and Measurements (NCRP) Report 86, -1986, Biological Effects and Exposure Criteria for Radio Frequency Electromagnetic Fields

Health Canada, Safety Code 6, 1999, Limits of Human Exposure to Radiofrequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz

International Commission on Non-Ionising Radiation Protection (ICNIRP) 1998, Guidelines for limiting exposure to time-varying electric, magnetic, and electromagnetic fields (up to 300 GHz)

To maintain compliance with FCC and IC RF exposure guidelines, use only the RIM-supplied or approved accessories intended for use with your BlackBerry 6750 Wireless Handheld. The BlackBerry handheld is designed to be carried in a RIM-approved holster when carried on your body. When carrying the BlackBerry Wireless Handheld while it is switched on, use the specific RIM-approved holster that has been tested for compliance. Use of accessories that are not approved by RIM for use in conjunction with your handheld may violate FCC and IC RF exposure guidelines and may void your warranty.




BlackBerry Wireless Handheld

Important safety/compliance information

Your wireless handheld is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government and Industry Canada of the Canadian Government (IC). These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.

The exposure standard for wireless mobile handhelds employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC/IC is 1.6W/kg.* Tests for SAR are conducted using standard operating positions specified by the FCC/IC with the handheld transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the handheld while operating can be well below the maximum value. This is because the handheld is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output.

Before a wireless handheld model is available for sale to the public, it must be tested and certified to the FCC/IC that it does not exceed the limit established by the government-adopted requirement for safe exposure. The tests are performed in positions and locations (e.g., at the ear and worn on the body) as required by the FCC/IC for each model. The highest SAR value for this model handheld when tested for use at the ear is 1.46 W/kg (for model R6120CN) and 1.45 W/kg (for model RAN20CN) and when worn on the body, as described in this user guide, is 0.61 W/kg (for model R6120CN) and 0.56 W/kg (for model RAN20CN). (Body-worn measurements differ among wireless handheld and phone models, depending upon

Getting Started Guide


Important safety information

available accessories and FCC/IC requirements). While there may be differences between the SAR levels of various wireless devices and at various positions, they all meet the government requirement for safe exposure.

The FCC has granted an Equipment Authorization for this model handheld with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines. SAR information on this model handheld is on file with the FCC and can be found under the Display Grant section of after searching on FCC ID L6AR6120CN and L6ARAN20CN.

Additional information on Specific Absorption Rates (SAR) can be found on the Cellular Telecommunications & Internet Association (CTIA) web-site at


* In the United States and Canada, the SAR limit for mobile handhelds used by the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue for the body or head (4.0 W/kg averaged over 10 grams of tissue for the extremities - hands, wrists, ankles and feet). The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations in measurements.

The long-term characteristics or the possible physiological effects of Radio Frequency Electromagnetic fields have not been evaluated by Underwriters Laboratories Inc. (UL).


Use only the supplied integral antenna. Unauthorized antenna, modifications, or attachments could damage the handheld and may violate FCC regulations.


BlackBerry Wireless Handheld

FCC compliance statement (USA)


Even though this handheld demonstrates compliance with FCC RF exposure requirements, RIM recommends minimizing contact with the left side of the BlackBerry 6750 Wireless Handheld where the transmit antenna is located. Minimizing contact to this area will also improve call quality, and reduce transmit power, effectively conserving battery life.


Federal Aviation Administration (FAA)/FCC regulations prohibit using the radio of your handheld while in the air. Switch the radio of your handheld radio OFF before boarding an aircraft. The effect of the use of your handheld’s radio in an aircraft is unknown. Such use may affect aircraft instrumentation, communication and performance, may disrupt the network, may otherwise be dangerous to the operation of the aircraft, and may be illegal. All other applications of your handheld may be used in accordance with airline regulations for electronic devices.

FCC compliance statement (USA)

FCC Class B Part 15

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference, and

This device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

Getting Started Guide


Important safety information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instructions, may cause interference harmful to radio communications.

There is no guarantee, however, that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Industry Canada Certification

This device complies with Industry Canada RSS 129 and RSS 133, under certification number 2503A-RAN20CN.

Class B compliance

This device complies with the Class B limits for radio noise emissions as set out in the interference-causing equipment standard entitled “Digital Apparatus,” ICES-003 of Industry Canada.


BlackBerry Wireless Handheld

Welcome to your wireless solution

BlackBerry™ is an end-to-end wireless solution that keeps mobile professionals connected to people and information while on the go. It provides users with secure, wireless access to a full suite of business applications, including email, corporate data, phone, SMS, web and organizer features. BlackBerry incorporates the industry’s best software, services and hardware, providing the most comprehensive wireless solution for corporate environments.

The BlackBerry handheld includes the most advanced wireless technology. It has an optimized keyboard, thumb-operated trackwheel, easy-to-use backlit screen, intuitive menu-driven interface, and integrated software applications.

The following applications are available on your handheld:

Messages: Manage email messages, short message service (SMS) messages, peer-to-peer messages (also known as PIN messages), and phone call logs.

Saved Messages: Store messages for future viewing.

Search Messages: Locate messages with the search tool.

Compose: Create and send email, SMS, and personal identification number (PIN) messages.

Welcome to your wireless solution

Phone: Place phone calls, mute phone calls, and make notes during calls. Set call forwarding, call logging, and initiate 3-way calls.

Address Book: Store your personal directory of contact information.

Calendar: Add, edit, and delete appointments using Day, Agenda, Week, or Month view. Enable wireless calendar synchronization.

Tasks: Add, edit, and delete tasks, and mark tasks as complete.

MemoPad: Add, edit, and delete memos.

Calculator: Perform basic mathematical calculations and measurement conversions.

Alarm: Set the Alarm on your handheld to sound every day or only on weekdays.

Browser: Browse and save web pages and view web page addresses.

Profiles: Customize how the handheld notifies you of messages, appointments, alarms, saved web pages, and phone calls.

Options: Customize the handheld’s configurable options.

Keyboard Lock: Lock your keyboard to prevent accidentally typing characters.

Lock: Lock your handheld with a password. You must type your password to use the handheld again. The Keyboard Lock icon changes to the Lock icon after you set a password.

Turn Wireless Off/Turn Wireless On: Turn on and turn off your handheld radio.

Turn Power Off: Turn off your handheld at night or on weekends. Turn off your handheld during air travel or to conserve battery power.


BlackBerry Wireless Handheld

Understanding your BlackBerry solution

Note: Depending on your service provider’s plan, some applications might not be available on your handheld with your integration option, as specified below. Contact your service provider or network operator for more information on available services.

Refer to the Handheld User Guide for complete information on using these applications.

Understanding your BlackBerry solution

You can integrate your BlackBerry Wireless Handheld into different environments, based on the email account that you are using.

Integration with new handheld email account

With this option, a new email account is provided for your handheld by your service provider. This new email account is a personal Internet-based email account that can be viewed using the BlackBerry Web Client.

You can continue to use the Application Loader, Backup and Restore, and Intellisync tools of the BlackBerry Desktop Software. Email redirection settings are configured on the BlackBerry Web Client web site. Consult your service provider’s documentation for more information on this web site and your account.

Note: Depending on your service provider’s plan or your integration option, some applications might not be available on your handheld. Contact your service provider or network operator for more information on available services.

Getting Started Guide


Welcome to your wireless solution

Integration with existing ISP email account

With this option, your handheld is integrated with your existing Internet Service Provider (ISP) email account from which you can send and receive email messages. Contact your service provider or network operator for an email account on the BlackBerry Web Client. As with the new handheld integration option where you are integrating your handheld with a new email account, you can continue to use the Application Loader, Backup and Restore, and Intellisync tools of the desktop software. Your email redirection settings are also configured on the BlackBerry Web Client.

Note: Depending on your service provider’s plan or your integration option, some applications might not be available on your handheld. Contact your service provider or network operator for more information on available services.

Your ISP email account must support POP3 email redirection for you to take advantage of this integration option. Refer to the BlackBerry Web Client Online Help for more information.

Integration with enterprise email account

With this option, you can integrate your handheld with your enterprise email account. Messages that are sent to your corporate email account are forwarded to your handheld, and the messages that you send from your handheld are sent from your regular corporate email account.

With this integration option, you can install the desktop software with either a Microsoft® Exchange or a Lotus® Domino™ email account. The BlackBerry Enterprise Server redirects email from your desktop to your handheld. Ask your system administrator whether your company has installed the BlackBerry Enterprise Server.

If you use a Microsoft Exchange email account and your company does not use the BlackBerry Enterprise Server, you can use the BlackBerry Desktop Redirector to forward messages to your handheld. With the BlackBerry Desktop Redirector, your computer


BlackBerry Wireless Handheld

Understanding your BlackBerry solution

must remain turned on at all times and the desktop redirector program must be running for email messages to be sent to your handheld. If your company uses the BlackBerry Enterprise Server Software, you do not need to run the desktop redirector to forward your email messages.

You can use all the tools of the BlackBerry Desktop Software with this integration option. Email redirection settings are configured with the desktop software’s Redirector Settings tool.

Using service books

You can use the same BlackBerry handheld to accommodate any of these integration options. Your handheld uses “service books” to enable or disable features between email accounts. If you integrate your handheld with an enterprise email account, your handheld receives the Desktop service book. If you integrate your handheld with a new or ISP email account and activate your account at your service provider’s BlackBerry Web Client site, your handheld receives the Web Client service book.

Integrationwith enterpriseemail account

You can modify the name of the Desktop service book in the desktop software’s Redirector Settings tool, on the Advanced tab. Refer to the “Changing the message service display name” topic of the Redirector Settings Online Help for more information on changing the name of your service book.

You can have more than one email service book on your handheld at a time. When you compose email messages, you can select the account from which to send them. Messages are routed through the

Getting Started Guide


Welcome to your wireless solution

email account that you select. Refer to the “Sending and receiving email and PIN messages” chapter of the Handheld User Guide for more information.

Note: If you are replying to or forwarding a message, you cannot select the service book from which you want to send the message. The reply or forwarded message must be sent through the same service book as the original message.

You can view the service books on your handheld on the Service Book screen. (On the Home screen, click the Options icon. The Options screen appears. Click Service Book to open the Service Book screen.) Depending on how you have integrated your desktop software, the Desktop and Web Client service books are listed on this screen. Other service books might also appear, depending on the other applications that are enabled on your handheld.

Is this the correct guide for me?

This Getting Started Guide is the correct guide for you if you have little or no experience with operating a BlackBerry Wireless Handheld. This guide provides you with the steps that you must complete to set up your handheld.

Other documentation for your BlackBerry Wireless Handheld includes the following items:

Handheld User Guide This online guide contains complete information on the handheld and its applications, including using the keyboard, procedures for using the applications, and answers to frequently asked questions. To view the guide, in the desktop software, on the Help menu, click Handheld User’s Guide. If the Select Handheld User Guide dialog box appears, select the guide that is appropriate for your handheld, and then click OK. If a dialog box appears that indicates that the Handheld User Guide is not available, you must add handheld applications to the desktop software. Contact your system administrator or network operator for more information on adding handheld


BlackBerry Wireless Handheld

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