BlackBerry R1900G 1 4 User Manual

Installation and User’s


BlackBerry Wireless


Beta Version

Single Band 1900 MHz

GSM/GPRS Networks

Internal evaluation only

Not for public distribution

Installation and Users Guide Last revised 18/01/01

Part Number: Rev. 001 Alpha 1

At the time of printing, documentation complies with versions: Operating System 2.0.13, Applications 2.0, and Desktop 2.0.

© 1999-2000 Research In Motion Limited. All rights reserved. RIM, the RIM logo, Research In Motion, BlackBerry Wireless Handheld, BlackBerry, BlackBerry Exchange Edition, the BlackBerry logo, the envelope in motion symbol and Always On, Always Connected are trademarks of Research In Motion Limited. RIM, Research In Motion - Registered U.S. Patent and Trademark Office. Puma Technology, Inc. Puma Technology, the Puma Technology logo, DSX Technology, the DSX Technology logo, Intellisync, the Intellisync logo and Intellisync Ready logo are trademarks of Puma Technology, Inc. that may be registered in some jurisdictions.

Windows 95/98/2000, Exchange and Outlook are either trademarks or registered trademarks of Microsoft Corporation. All other brands, product names, company names, trademarks and service marks used herein are the property of their respective owners.

The BlackBerry Wireless Handheld is a Beta product that is still in development and Research In Motion Limited does not warrant the performance of the BlackBerry Wireless Handheld in any way.

RESEARCH IN MOTION LIMITED DISCLAIMS ANY IMPLIED WARRANTIES, REPRESENTATIONS OR CONDITIONS, INCLUDING, WITHOUT LIMITATION ANY WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. All Beta Materials are provided AS IS and it is the users responsibility to take prudent and appropriate measures to back up data and otherwise protect against the loss of data, damage to the integrity of files or damage to computer processing resources. Appearance, functionality and quality of the product will improve prior to general release.

While every effort has been made to ensure technical accuracy, information in this document is subject to change without notice and does not represent a commitment on the part of Research In Motion Limited.

Warning: This document is for the use of licensed users only. Any unauthorized copying, distribution or disclosure of information is a violation of copyright laws.

For more information on BlackBerry, call: Research In Motion Limited

295 Phillip Street, Waterloo, Ontario, Canada N2L 3W8 Tel. (519) 888-7465 Fax (519) 888-6906 Printed In Canada

FCC compliance statement (USA)

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference, and

This device must accept any interference received, including interference that may cause undesired operation.

WARNING Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturers instructions, may cause interference harmful to radio communications.

There is no guarantee, however, that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Industry Canada Certification

This device complies with Industry Canada RSS 133, under certification number TBD.

Class B compliance

This device complies with the Class B limits for radio noise emissions as set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada.

Important safety information

Please read these safety and operation instructions provided in this manual before operating the BlackBerry Wireless Handheld, its docking/charging cradle, or any other BlackBerry Wireless Handheld charging units. Retain these instructions for future use.


This equipment is intended for use when supplied with power or charging from the Docking/Charging Cradle ASY-02761-001 or other associated charging units approved by RIM with North American AC Adapter unit PWR-02908-003. Other usage will invalidate any warranty provided with this apparatus and may be dangerous.


Use only those accessories approved by RIM. The use of any other accessory types will invalidate any approval or warranty applicable to the handheld and may be dangerous.


Your wireless handheld portable device is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals.

Your wireless handheld complies with Federal Communications Commission (FCC) guidelines respecting safety levels of RF exposure for handheld wireless devices, which in turn are consistent with the following safety standards previously set by both U.S. and international standards bodies:

Institute of Electrical and Electronics Engineers (IEEE) C95.1 (1999)

National Council on Radiation Protection and Measurements (NCRP) Report 86 (1986)

International Commission on Non-Ionizing Radiation Protection (ICNIRP) (1996)

To maintain compliance with FCC RF exposure guidelines, use only RIM supplied or approved accessories. When carrying the wireless handheld while on, use the specific RIM holster that has been tested for compliance. Use of non-RIM approved accessories may violate FCC RF exposure guidelines.


Use only the supplied integral antenna. Unauthorized antenna, modifications, or attachments could damage the handheld and may violate FCC regulations.


Check the laws and regulations on the use of wireless devices in the areas where you drive. Always obey them. Avoid using the handheld in any environment requiring your full attention, such as when driving a vehicle. If you need to use your handheld while driving, have a passenger in the vehicle use the handheld for you, or find a safe location to halt your vehicle prior to using the handheld Do not use any charging unit as a means of storing your handheld while in a vehicle.

RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles. Check with the manufacturer or its representative regarding your vehicle. You should also consult the manufacturer of any equipment that has been added to your vehicle.

For Vehicles Equipped With An Air Bag

An air bag inflates with great force. DO NOT place objects, including both installed or portable wireless equipment, in the area over the air bag or in the air bag deployment area. If in-vehicle wireless equipment is improperly installed and the air bag inflates, serious injury could result.


Most modern electronic equipment is shielded from RF signals. However, certain electronic equipment may not be shielded against the RF signals from your wireless handheld.


Consult a physician or the manufacturer of your pacemaker if you have any questions regarding the effect of RF signals on your pacemaker. If you have a pacemaker, ensure that you are using the handheld in accordance with the safety requirements associated with your particular pacemaker, which may include the following:

Always keep the handheld more than 20 cm (six inches) from the pacemaker when the handheld is turned ON;

Do not carry the handheld in a breast pocket;

If the handheld has a voice option, use the ear opposite the pacemaker for making and receiving calls to minimize the potential for interference.

If you have any reason to suspect that interference is taking place, turn your handheld OFF immediately.

Hearing Aids

Some digital wireless devices may interfere with some hearing aids. In the event of such interference, consult your service provider or contact the manufacturer of your hearing aid to discuss alternatives.

Other Medical Devices

If you use any other personal medical device, consult the manufacturer of your device to determine if they are adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information.

Turn your handheld OFF in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or

health care facilities may be using equipment that could be sensitive to external RF energy.

Posted Facilities

Turn your handheld OFF in any facility where posted notices so require.


Federal Aviation Administration (FAA)/FCC regulations prohibit using the radio of your handheld while in the air. Switch the radio of your handheld OFF before boarding an aircraft. The effect of the use of your handheld’s radio in an aircraft is unknown. Such use may affect aircraft instrumentation, communication and performance, may disrupt the network, may otherwise be dangerous to the operation of the aircraft, and may be illegal. All other applications of your handheld may be used in accordance with airline regulations for electronic devices.


To avoid interfering with blasting operations, turn the wireless feature of your handheld OFF when in a “blasting area” or in areas posted: “Turn off two-way radio”. Obey all signs and instructions.


Turn your handheld OFF when in any area with a potentially explosive atmosphere and obey all signs and instructions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death.

Areas with a potentially explosive atmosphere are often, but not always, clearly marked. They include fueling areas such as gasoline stations; below deck on boats; fuel or chemical transfer or storage facilities; vehicles using liquefied petroleum gas (such as propane or butane); areas where the air contains chemicals or particles, such as grain, dust, or metal powders; and any other area where you would normally be advised to turn off your vehicle engine.


Battery: Discard the handheld properly. As the unit contains a lithium battery, neither the handheld nor the lithium battery should be disposed of in fire. Dispose of the handheld containing the lithium battery in accordance with the laws and regulations in your area governing disposal of such cell types.

Power source: The docking/charging cradle and any other charging units should be operated only from the type of power source indicated on the marking label. Refer to the operating instructions in this manual for more information on the battery and power supply. Do not overload wall outlets, extension cords, or integral convenience receptacles as this may result in a risk of fire or electric shock.

Liquids and foreign objects: Never push objects of any kind into the BlackBerry Wireless Handheld or its cradle through openings as they may short-out parts and this may result in a fire or electric shock. Do not use the handheld or cradle near water (for example near a bathtub, or a sink, in a wet basement, near a swimming pool, etc.). Never spill liquid of any kind on the handheld or its docking/ charging cradle. Unplug the docking/charging cradle from the wall before cleaning.

Care: Do not use liquid or aerosol cleaners. Clean only with a dry cloth.

High heat: The handheld and any accessories should be situated away from any heat sources, such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

Power Cord: Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. Unplug this apparatus during lightning storms or when used for long periods of time.

Service: Unplug the docking/charging cradle from the wall and refer the handheld, docking/charging cradle and any accessories for service to qualified service personnel if:

the power supply cord or plug is damaged

liquid has been spilled or objects have fallen into the handheld or docking/charging cradle

the handheld, docking/charging cradle or accessory has been exposed to rain or water

the handheld, docking/charging cradle or accessory has been dropped or damaged in any way

the handheld, docking/charging cradle or accessory does not operate normally by following the instructions contained in this manual

the handheld, docking/charging cradle or accessory exhibits a distinct change in performance.

All servicing should be undertaken by qualified service personnel.

WARNING WARNING: To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture. Adjust only those controls that are covered in this manual. An improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the handheld or docking/charging cradle to its normal operation.

Failure to observe all safety instructions contained in this manual will void the Limited Warranty, and may lead to suspension or denial of services to the offender, or legal action, or both.

Welcome to your wireless solution

BlackBerry is a mobile email solution that includes the BlackBerry Wireless Handheld and docking/charging cradle, and desktop software for use on a wireless data network.

Equipped with a 160x160 pixel screen, rechargeable battery, flash memory, “always on, always connected” wireless technology and QWERTY keyboard design, the handheld provides users with the ultimate palm-sized handheld for messaging and personal information.

Get ready to experience the power of messaging with your handheld using functions such as:

Messages: Receive, read, reply to, compose, forward, save, file, and delete email messages.

Compose: Create and send messages to Internet email addresses and to other handhelds.

Saved Messages: Store messages for future viewing.

Search Messages: Locate messages in seconds with the powerful search tool.

Address Book: Store your personal directory of contact information, such as multiple phone and fax numbers, and email addresses. Enter notes for individual contacts and search the database to find specific contacts.

Calendar: Keep track of appointments using one of the two calendar views: Day or Month.

MemoPad: Compose, edit, and delete notes, memos and lists.

14Welcome to your wireless solution — About this guide

Alarm: Set the alarm on the handheld to sound every day or on weekdays only.

Options: Customize the way the handheld notifies you of new messages; set the password; add, edit, and delete AutoText entries; set the current date; program the automatic on/off feature.

Lock: Lock the handheld with a password security screen so that only you can use it. (This function is only visible in the Home screen after you have set a password.)

Turn Wireless Off / Turn Wireless On: Turn the handheld’s radio off when it may interfere with other radio communications, such as during a flight. Turn on the radio again to send and receive messages.

Power Off: Turn off the handheld at night or on weekends.

About this guide

This guide provides information for operating the handheld and for installing the desktop software.

Note Notes will appear in this format and will contain additional information to help you perform the task being described.

Tip Tips will appear in this format and will provide information about performing tasks and offer different options to perform tasks.

A summary, including a list of more tips, is included at the end of each chapter.

Installation and User’s Guide

Welcome to your wireless solution — Other documentation available 15

Other documentation available

The Desktop Software Online Help offers online help to guide you and answer your questions. In the desktop software, select Help from any active window.

Contents of your package

Your package should contain the following:




This Installation and User’s Guide”

If something from this package is missing or not working properly, contact the point of purchase.

System Requirements

The following components are required to install the BlackBerry Desktop Software:

Intel-compatible 486 or higher desktop computer with an available serial port

Windows 95/98/2000 with 8 Mb of RAM

Microsoft Exchange Client, Microsoft Outlook 97, Outlook 98 or 2000 (Workgroup installation), with an email account on a Microsoft Exchange Server version 4.0 or higher, that is capable of receiving email from the Internet

You have a Microsoft Exchange email account if:

you will be running Microsoft Outlook as your email client and,

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16Welcome to your wireless solution — System Requirements

in Outlook, if you select Tools>Services, the dialog box contains a list of services that includes Microsoft Exchange Server.

Installation and User’s Guide


Getting started

To start sending and receiving email, you will need to perform some brief setup tasks on the handheld, namely inserting the SIM card, charging the internal battery, turning on the radio, and ensuring that the handheld is registered with the wireless network. You need to set up your computer by installing the desktop software, and connecting your handheld to your PC. Once setup is complete on the handheld and the PC, you can check that your email redirection is enabled, send and read a test message, and then configure your handheld’s options.

18 Getting started — Before you begin

Before you begin

You should familiarize yourself with some of the handheld’s basic features before sending and receiving email messages.

When you turn on your handheld, the Home screen appears. This screen is your starting point for using the handheld’s functions. It displays the date and time, the current signal strength, the battery level of the handheld, and the function icons. The Home screen also displays notification of any new messages or alarms.

You can return to the Home screen from most functions by pressing the ESC key.

Installing the desktop software

You must install the desktop software to send and receive email and use the other desktop software tools.

1.Insert the CD into the appropriate drive. The Setup program starts automatically.

2.Follow the instructions on your screen, using the default paths and names recommended for the desktop software.

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Getting started — Before you begin 19

When Setup is complete, you may choose to open the Readme file and run the desktop software right away. After installation is complete and you have restarted your PC, you will be prompted to choose an email box profile from a drop-down list. For more details, see “Using the Desktop Software” on page 51.

About battery use and charging

The handheld is battery powered and you should familiarize yourself with proper battery use and care. There is no external battery required; your handheld is powered by an internal, rechargeable battery. When you first receive your handheld you must charge the internal lithium battery for the first time.

To connect the cradle to your PC

You will need to know how to connect the charging cradle to your PC and how to use the cradle to charge the handheld’s internal battery. When connecting the handheld to your PC, use only the cradle supplied with your BlackBerry.

3.Insert the end of the cradle cable into a COM port on the back of your PC.

4.Place the handheld in the cradle by aligning the connector port on the bottom edge of the handheld with the connector prongs of the cradle and press the handheld firmly into place.

To charge the internal battery for the first time

1.Connect the North Americal AC Adapter to the cradle’s serial port connector as illustrated below.

Installation and User’s Guide

BlackBerry R1900G 1 4 User Manual

20 Getting started — Before you begin

2.Plug the cradle into a wall outlet and make sure the handheld is placed properly in the cradle. After a few seconds, the Home screen should appear.

3.Allow the handheld to charge to full battery power before using it. When the handheld is charging, the battery icon (in the top right corner of the Home screen) will change to a charging icon. Once the handheld is fully charged, the battery icon will replace the charging icon.

Note The cradle does not need to be connected to your PC for charging to occur.

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Getting started — Using the Handheld 21

Recharging the internal battery

Follow the same procedure as described above to recharge the handheld’s battery when necessary. From an empty battery, a full charge can be achieved in approximately 3 hours. It is not necessary to drain the battery completely before recharging.

Removing the handheld from the cradle

To remove the handheld from the charging cradle, brace the bottom of the cradle with one hand and gently pull the handheld up and out of the cradle.

Note If the battery level becomes too low, the signal strength bars (located in the top right corner of the Home screen, next to the battery icon) will not appear. This signal indicates that it is time to recharge the handheld. In this state, the handheld will not function until the battery is recharged.

Using the Handheld

In the Home screen, you can select any of the handheld’s main functions. Use the trackwheel to scroll through the icons. The name of each function appears at the bottom of the screen. To select a function, scroll to the appropriate icon and click the trackwheel.

You can also select a function by pressing the underlined character in the function’s name. For example, press M for Messages.

To turn on the handheld

Press the silver key to turn on the handheld. The Home screen appears, from which you can select any of the handheld’s main functions.

Note If the SIM card is not inserted, or not inserted properly, the handheld will not function correctly. See page 22 for information on inserting the SIM card.

Installation and User’s Guide

22 Getting started — Inserting the SIM card

To turn off the handheld

To turn off the handheld, press and hold the silver key.

Inserting the SIM card

Your Subscriber Identity Module (SIM) card, supplied by your service provider, stores information about your service plan, phone numbers, and messages. You must insert the SIM card into your handheld before you can send and receive messages.

The SIM card fits into a holder that helps it slide into the handheld.

To insert the SIM card

1.If your handheld is currently on, press and hold the silver key to turn off the handheld.

Note To prevent damage to the memory on your SIM card, always turn off the handheld before inserting or removing the card. Be careful not to scratch or bend the card, or expose it to static electricity or wet conditions while you are inserting or removing it.

2.Your SIM card may be attached to a larger, credit-card-sized carrier. If so, carefully break the SIM card out of its carrier.

3.To remove the SIM card holder from the handheld, press the release tab on the bottom of the handheld to the right. The card holder will slide partly out. Gently pull the SIM card holder out the rest of the way to remove it fully.

4.To ensure proper placement, rest the holder on a flat surface and place the SIM card on top of the holder with the notches aligned, as shown in the following illustration. Both the SIM card and the holder have a notch on the bottom-left side.

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Getting started — Inserting the SIM card 23

5.Hold the handheld in one hand, with the keyboard and screen facing upward. Slide the SIM card (face up, in its holder) into the handheld as shown in the illustration. It will click when fully inserted.

6.Press the silver key to turn the handheld on. If necessary, continue charging the battery.

Installation and User’s Guide

24 Getting started — Registering with the network

Registering with the network

After you turn on the wireless radio, a Registration message should arrive. In the rare case that the Registration message does not arrive, check the Home screen to ensure you are in coverage. (You are in coverage if you have one or more bars beside the coverage indicator in the top right corner of the Home screen.) Register your handheld using this procedure.

1.In the Home screen, scroll to the Options icon and click. The Device Options screen appears.

2.Scroll to Network and click. The Network screen appears. Ensure that the Radio field is set to On. Click to view the menu. Scroll to Register now and click. A message confirms that the registration message was sent. If you are in coverage, a confirmation message should arrive within a few seconds.

3.Press the ESC key twice to return to the Home screen.

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Getting started — Sending a test message 25

Sending a test message

Now that you have activated your handheld and completed the installation, you are ready to begin sending and receiving email.

1.In the Home screen, scroll to the Compose icon and click. The To: screen appears.

2.Click the trackwheel to view the menu; scroll to New Address and click. The New Address screen appears.

3.Type your own name and email address using the trackwheel to move from field to field.

Tip In the Email field, press the SPACE key where the ‘@’ and ‘.’ punctuation should appear. The handheld will insert them for you.

4.Click the trackwheel to view the menu. Select Save Address by clicking again. You return to the To: screen with your own email address selected.

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26Getting started — Reading your test message

5.Click the trackwheel to view the menu. Select Use plus your email address by clicking again.

6.Type a subject line such as “Test” and press ENTER. Type your message. When your message is complete, click the trackwheel to view the menu. Select Send by clicking again. The Messages screen appears.

If you are in coverage (as indicated by the number of bars beside the antenna icon in the Home screen), a checkmark will appear beside the message to show that your message was transmitted successfully.

Note If you are not within coverage, you do not need to cancel sending your message. The handheld will automatically send the message once you return to an area with sufficient coverage.

Reading your test message

When you receive your test message, follow these steps to read it.

1.In the Home screen, scroll to the Message Centre icon and click. The Messages screen appears.

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Getting started — Configuring handheld options 27

2.Scroll to the test message’s header and click to view the menu. Select Open by clicking again.

Tip To open messages quickly, scroll to and highlight the message in the Messages screen and double-click the trackwheel.

3.When the new message appears on your screen, scroll down to read the entire message. Scroll up past the subject line to view the recipient(s), sender, and time.

4.Press ESC to return to the Messages screen.

Configuring handheld options

Now that you have sent and received your first wireless email message, you should configure some of the handheld’s basic options.

Setting the date and time

1.In the Home screen, scroll to the Options icon and click. The Device Options screen appears.

2.Scroll to Date/Time and click. The Date/Time screen appears. Scroll to the field you would like to set, then press the SPACE key to scroll through your options.

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28 Getting started — Configuring handheld options

3.Click the trackwheel to view the menu. Scroll to Save and click. You return to the Device Options screen.

Using password protection

Set a password for your handheld to ensure greater security. Once the handheld is left idle for a specified amount of time, you will need to type your password to use the handheld. You can also manually activate the password security screen by selecting the Lock function from the Home screen. You should lock your handheld if you leave it unattended.

If you do not want the password security screen to appear, you must disable your password in the Security screen.

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Getting started — Configuring handheld options 29

If you have entered information in the Owner screen of the Options function, it will appear on the password security screen. We recommend that you include your own (or your company’s) contact information in case the handheld is lost.

Note If an incorrect password is entered 10 times, all information could be erased from the handheld for security reasons. The handheld’s radio is turned off and the radio icon is removed from the Home screen. You will need to reload the applications before you can use your handheld again. You should regularly back up any information from your handheld that might not have originated on your PC. See “Using the desktop software“in this guide or the “Backup and Restore online help” for more information.

To enable password protection

You should set a password so that no one can use your handheld without knowing the password.

1.In the Home screen, scroll to the Options icon and click. The Device Options screen appears.

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30Getting started — Configuring handheld options

2.Scroll to Security and click. The Security screen appears. In the Password field, press the SPACE key to enable the password. A dialog box appears, prompting you to enter a password of at least 4 characters. Press ENTER when you are finished. You will have to enter your password again for verification.

3.In the Security Timeout field, set how much idle time should pass before the password security screen will appear. To do so, press and hold the SPACE key to scroll through the timeout settings. Release the SPACE key to set the field to your preference.

4.Click the trackwheel to view the menu. Scroll to Save and click. You return to the Device Options screen.

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Getting started — Configuring handheld options 31

Note The password security screen will show your contact information (if you have entered it in the Owner screen) or it will prompt you to Press any key. Type the first letter of your password to gain access to the Enter Password dialog box. Type the remaining letters of your password to resume using the handheld.

Once you have enabled the password, you will need to enter it to connect to the desktop software and to open the security screen again.

If you turn off the handheld with the password security screen enabled, you will need to enter the password once you turn on the handheld again.

To lock the handheld

Once you have enabled your password in the Security screen, you can lock the handheld whenever you like. A lock icon will appear in the Home screen.

1.In the Home screen, scroll to the Lock icon and click. The password security screen appears.

2.To use your handheld again, type your password and click the trackwheel.

Note The information you entered in the Owner screen of the handheld options will appear on the password security screen. If you did not enter any information, default information appears. For more information on the Owner screen, see page 151.

To change your password

Changing your password occasionally will help to provide greater security.

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