VTech DS6151 User Manual

User’s manual

w w w.v t e chp h one s .c o m

Model: DS6151

BC

Congratulations

T

Compatible with

Hearing Aid T-Coil

TIA-1083

on purchasing your new VTech product. Before using this telephone, please
read Important safety instructions on page 80 of this manual.

This manual has all the feature operations and troubleshooting necessary
to install and operate your new VTech telephone. Please review this manual
thoroughly to ensure proper installation and operation of this innovative and
feature rich VTech product. For support, shopping, and everything new at
VTech, visit our website at www.vtechphones.com. In Canada, please visit
www.vtechcanada.com.

Telephones identified with this logo have reduced noise and
interference when used with most T-coil equipped hearing aids and
cochlear implants. The TIA-1083 Compliant Logo is a trademark of the
Telecommunications Industry Association. Used under license.

Register online to get an additional 3-month warranty!
Visit www.vtechphones.com.

Registration

Register your product online for enhanced
warranty support.

Product news

Learn about the latest VTech products.

Table of contents

Getting started .........................1

Parts checklist ............................1

Telephone base installation .......2

Battery installation......................4

Battery charging .........................4

Belt clip and optional headset ....6

Handset layout ...........................7

Telephone base layout ...............9

Handset settings ......................11

Settings ......................................11

LCD language ............................11

Clear voicemail indicator ............12

Key tone .....................................13

Set date/time ..............................13

Home area code .........................14

Dial mode ...................................14

Ringers .......................................15

Ringer volume ............................15

Ringer tone .................................15

Telephone base settings .........16

Settings .......................................16

LCD language .............................16

Clear voicemail indicator ............17

Key tone .....................................18

Set date/time ..............................18

Home area code .........................19

Dial mode ...................................19

Ringers .......................................20

Ringer volume ............................20

Ringer tone .................................20

Answering system settings ....21

Answering system set up ............21

Answer ON/OFF .........................21

Call screening .............................22

Announcement ...........................23

Play your announcement ...........23

Record your own

announcement .......................24

Delete your announcement ........26

Number of rings ..........................27

Remote access code .................28

Message alert tone ....................29

Telephone operation ................30

Make, answer or end a call .......30

Call waiting .................................31

Handset speakerphone ..............31

Volume .......................................31

Silence the ringer .......................31

Mute ...........................................32

Hold ............................................32

Temporary tone dialing ..............33

Handset locator ..........................33

Chain dialing ..............................34

Redial list ....................................35

Review the redial list ..................35

Dial a redial entry .......................35

Save a redial entry to the

directory ..................................36

Delete a redial entry ...................36

Multiple handset use ..................37

Intercom .....................................37

Answer an incoming call

during an intercom call ...........39

Transfer a call .............................40

Share an outside call..................42

Conference line 1 and line 2

calls .........................................42

Answer an incoming call

during a conference call .........44

Directory .....................................45

Create a new directory entry ......45

Character chart ..........................47

Review the directory ..................48

Alphabetical search ....................48

Dial a directory entry ..................48

Edit a directory entry ..................49

Delete a directory entry ..............50

Store a speed dial entry .............51

Review the speed dial

directory ..................................52

i

Table of contents

Dial a speed dial entry ...............52

Edit a speed dial entry ...............53

Reassign a speed dial entry ......54

Delete a speed dial entry ...........54

About caller ID ............................55

Caller ID history ..........................56

Missed calls indicator .................56

Memory match ...........................57

Review the call log .....................57

Make a call log entry ready

to dial ......................................58

Dial a call log entry .....................58

Save a call log entry to the

directory ..................................59

Delete from the call log ..............60

Call log display screen

messages................................60

Answering system operation ...

Answering system and

voicemail .................................61

Message capacity ......................61

New message indication ............62

Call intercept ..............................62

Message playback .....................63

Delete all messages ...................64

Record and play memos ............65

Remote access ..........................66

61

Appendix ...................................67

Screen display messages ..........67

Handset and telephone base

indicators ................................69

Handset screen icons ................70

Telephone base screen icons ....71

Expand your telephone system ....

Troubleshooting ..........................73

Important safety instructions ......80

Operating range .........................82

Maintenance ...............................82

The RBRC® seal .........................83

FCC, ACTA and IC regulations ....

California Energy Commission

battery charging testing

instructions..............................86

For C-UL compliance only .........87

Limited warranty .........................90

Technical specifications .............92

Index ..........................................93

72

84

ii

Getting started

Parts checklist

Your telephone contains the following items. Save your sales receipt and
original packaging in the event warranty service is necessary.

Telephone base

Telephone line cords (2)

Telephone base
power adapter

To purchase a replacement battery or power adapter, visit our website at
www.vtechphones.com or call 1 [phone]. In Canada, go to
www.vtechcanada.com or dial 1 [phone].

Battery
compartment cover

User’s manual

Handset

Battery

Quick start guide

1

Belt clip

Getting started

Telephone base installation

If you have a 2-line wall jack, install the telephone base as shown in
Figure One: Installation with 2-line jack on below.

If you have separate wall jacks for each line, install the telephone base as
shown in Figure Two: Installation with separate line jacks on page 3.

Make sure that the electrical outlet is not controlled by a wall switch.
If you subscribe to digital subscriber line (DSL) high-speed Internet service

through your telephone line, you must install a DSL filter between each
telephone line cord and telephone wall jack. The filter prevents noise and
caller ID problems caused by DSL interference. Contact your DSL service
provider for more information about DSL filters.

Figure One: Installation with 2-line jack

Electrical outlet
not controlled by
a wall switch

Telephone base
power adapter

2

L1+L2 telephone wall jack

If you have DSL high-speed
Internet service, a DSL filter
(not included) is required.

Connect the black
telephone line cord to jack
labeled LINE 1/L1+L2.

Telephone base

Getting started

Telephone base installation (continued)

Figure Two: Installation with separate line jacks

Telephone base
power adapter

Electrical outlet
not controlled by
a wall switch

L1 telephone
wall jack

Connect the clear
telephone line cord to jack
labeled LINE 1/L1+L2.

L2 telephone
wall jack

If you have DSL
high-speed
Internet service,
a DSL filter (not
included) is
required.

Connect the
black telephone
line cord to jack
labeled LINE 2.

Telephone base

Use only the power adapter supplied with this product. To order a

•
replacement, visit our website at www.vtechphones.com or call
1 [phone]. In Canada, go to www.vtechcanada.com or dial
1 [phone].

The power adapter is intended to be correctly oriented in a vertical or

•
floor mount position. The prongs are not designed to hold the plug in place
if it is plugged into a ceiling, under-the-table or cabinet outlet.

3

Getting started

Battery installation

Install the battery as shown below.

Plug the battery connector

1 2

securely into the socket inside the
battery compartment, matching
the color-coded label.

Place the battery with the label
THIS SIDE UP and the wires
inside the battery compartment.

Slide the battery compartment

3

cover towards the center of the

Charge the handset by placing it

4

in the telephone base.

handset until it clicks into place.

CHARGE light remains
on when charging.

Battery charging

Once you have installed the battery, the screen indicates the battery status
(see the table below).

For best performance, keep the handset in the telephone base or

•
charger when not in use.
The battery is fully charged after 16 hours of continuous charging.

•
If the handset will not be used for a long time, disconnect and

•
remove the battery to prevent any possible leakage.

Battery indicators Battery status Action
The screen is blank. Battery has no charge and

The screen shows

Place handset in
charger and flashes.

The screen shows Low
battery and flashes.

The screen shows
HANDSET.

the handset cannot be used.
Battery has very little charge

and the handset cannot be
used.

Battery has enough charge
to be used for a short time.

Battery is charged. To keep the battery charged,

4

Charge without interruption
(at least 30 minutes).

Charge without interruption
(at least 30 minutes).

Charge without interruption
(at least 30 minutes).

place it in the telephone
base when not in use.

Getting started

Battery charging

When the battery is fully charged, you can expect the following performance:

Operation Operating time
While in handset use (talking*) Up to 10 hours
While in speakerphone mode (talking*) Up to 7 hours
While not in use (standby**) Up to 10 days

*Operating times vary depending on your actual use and the age of the battery.
**Handset is not charging or in use.

5

Getting started

Belt clip and optional headset

Belt clip

To attach the belt clip:

Snap the belt clip into
the slots on both sides
of the handset.

To remove the belt clip:

Gently lift either of the
belt clip tabs outwards to
remove the belt clip from
the handset.

Headset

For handsfree telephone conversation, you can use any industry standard

2.5mm headset (purchased separately). For best results, use a
VTech 2.5mm headset.

Lift the plastic cover.

Plug a 2.5mm headset
into the jack on the side
of the handset.

6

Getting started

Handset layout

Softkeys (2)

Press to select a menu item displayed above the key.

(speakerphone)

Press to make or join a call using the first available
line, starting with line 1 (page 30).

Press to answer a call.
During a call, press to switch between speakerphone

and handset use (page 31).

/VOL (directory/volume)

Press to enter the directory when the telephone is
not in use (page 48).

While in a menu, press to scroll up.
During a call or message playback, press to increase

the listening volume (page 31 or 63).

(line 1/flash)

Press to make or answer a call on line 1.
During a call, press to receive an incoming call on

line 1 when you receive a call waiting alert (page 31).

CID /VOL (caller ID/volume)
Press to review the call log when the telephone is

not in use (page 57).
While in a menu, press to scroll down.
During a call or message playback, press to

decrease the listening volume (page 31 or 63).

1

While reviewing a call log entry, press repeatedly to
add or remove 1 in front of the telephone number
before dialing or saving it in the directory (page 58).

TONE

Press to switch to tone dialing temporarily when
using the pulse service (page 33).

REDIAL/PAUSE

Press to review the redial list (page 35).
While dialing or entering numbers into the directory,

press and hold to insert a dialing pause (pages 30
and 45).

7

Getting started

Handset layout (continued)

Headset jack

Plug in a wired headset for handsfree telephone
conversation (page 6).

CHARGE light
On when the handset is charging in the telephone

base (page 4).

OFF

During a call, press to hang up (page 30).
Press and hold while the telephone is not in use to

erase the missed calls indicator (page 56).
Press to delete a digit or character while entering a

number or name.
While in a menu, press to return to the previous

menu or press and hold to return to the idle mode.

Press to make or answer a call on line 2.
During a call, press to receive an incoming call on

line 2 when you receive a call waiting alert

(line 2/flash)

(page 31).

#

Press repeatedly to show other dialing options when
reviewing a call log entry (page 58).

INT (intercom)
Press to initiate an intercom conversation (page 37)

or transfer a call (page 40).

HOLD

Press to put a call on hold (page 32).

8

Getting started

Telephone base layout

/CID (volume/caller ID)

Press to review the call log when the
telephone is not in use (page 57).

During a call, press to access the
call log (page 34).

While in a menu, press to scroll down.

CANCEL

While in a menu, press to exit to the previous
menu or press and hold to return to the idle mode.

While the telephone base is ringing, press to
silence the ringer temporarily (page 31).

Press and hold to erase the missed calls indicator
while the telephone is not in use (page 56).

During programming, press to backspace to
delete a digit or character.

9

/DIR (volume/directory)

Press to enter the directory when the
telephone is not in use (page 48).

During a call, press to access
the directory (page 34).

While in a menu, press to scroll up.

Softkeys (2)

Press to select a menu item
displayed above the key.

Getting started

Telephone base layout (continued)

#

Press repeatedly to show

HOLD

Press to put a call
on hold (page 32).

FLASH

During a call,
press to receive
an incoming call
if you subscribe
to call waiting
(page 31).

other dialing options
when reviewing a call log
entry (page 58).

TONE

Press to switch to
tone dialing
temporarily when
using the pulse
service (page 33).

/VOL /

During a call, press to adjust
the speakerphone volume
(page 31).

Press to adjust the volume
during message playback
(page 63).

While the telephone base is
ringing, press the increase or
decrease the ringer volume.

10

/REPEAT

Press to repeat a
message or press twice
to play the previous
message (page 63).

X/DELETE

Press to delete messages
(pages 63 and 64).

/SKIP

Press to skip to the next
message (page 63).

/REC

•

Press to record a memo
(page 65) or an outgoing
announcement

/MAILBOX LINE 1
/MAILBOX LINE 2

Press to start or stop
message playback of the
mailbox of line 1 or line 2
(page 63).

/ON/OFF LINE 1
/ON/OFF LINE 2

Press to turn the
answering machine of
the corresponding line
on or off (page 21).

LINE 1, LINE 2
Press to make or answer a

call on the corresponding
line (page 30).

(page 24).

Handset settings

Handset settings

Settings

In the settings menu, you can change and edit the handset settings of LCD
language, voicemail indicator, key tone, date and time, home area code and
dial mode.

Press the MENU softkey to show the menu when the

1.

HANDSET

handset is not in use.
Press or to select SETTINGS.

2.
Press the SELECT softkey to select the desired item.

3.

Press OFF or the BACK softkey to return to the previous menu.
Press and hold OFF to exit without making changes and return to the
idle mode.

12:45am 12/31

MENU

LCD language

You can select English, Français or Español to be used in all screen displays.

To select a language:

Press the MENU softkey when the handset is not

1.
in use.

Press or to select SETTINGS, then press the

2.
SELECT softkey.

Press the SELECT softkey to select LCD language.

3.
Press or to choose from English, Français or

4.

Español. Press the SET softkey to save, or press the
BACK softkey to exit to the previous menu.

SETTINGS

BACK SELECT

SETTINGS

LCD language

Clear voicemail
Key tone

BACK

SELECT

11

LCD LANGUAGE

English

Francais

,

~

Espanol

BACK

SET

Handset settings

Handset settings

Clear voicemail indicator

If you subscribe to voicemail service offered by your telephone service
provider, the 2 icon and a line number appear on both the handset and
telephone base when you have new voicemail messages. Contact your
telephone service provider for more information and assistance about using
your voicemail service.

After you have listened to all new voicemail messages, the indicators on both
the handset and telephone base turn off automatically.

Use the clear voicemail indicator feature when the telephone indicates that
there is new voicemail but there are none (for example, when you have
accessed your voicemail while away from home). The clear voicemail feature
only turns off the indicators; it does not delete your voicemail messages. As
long as you have new voicemail messages, your telephone service provider
continues to send the signal that turns on the indicators.

To manually turn off these indicators:

Press the MENU softkey when the handset is not

1.
in use.

Press or to select SETTINGS, then press the

2.
SELECT softkey.

Press or to select Clear voicemail, then press the

3.
SELECT softkey.

Press or to choose from Line 1, Line 2, or

4.
Lines 1&2, then press the SELECT softkey. The screen
shows Turn off indicator?

Press the YES softkey to confirm, or press the

5.
NO softkey to exit to the previous menu.

Your telephone service provider may alert you of new

•
messages with a stutter (broken) dial tone. Contact
your telephone service provider for details.

Voicemail is different from answering system

•
messages recorded in your answering system. For
more information about the difference, see page 61.

SETTINGS

BACK SELECT

SETTINGS

LCD language

Clear voicemail

Key tone

BACK

CLEAR VOICEMAIL

Line 1

Line 2
Lines 1&2

BACK

SELECT

SELECT

Turn off

indicator?

12

YES NO

Handset settings

Key tone

You can turn the key tone feature on or off.

To change the settings:

Press the MENU softkey when the handset is not

1.
in use.

Press or to select SETTINGS, then press the

2.
SELECT softkey.

Press or to select Key tone, then press the

3.
SELECT softkey.

Press or to choose On or Off. Press the

4.
SET softkey to save, or press the BACK softkey
to exit to the previous menu.

Set date/time

The answering system announces the day and time of
each message prior to playing it. If you subscribe to caller
ID service from your telephone service provider, the day,
month and time are set automatically with each incoming
call. However, the year must be correct so that the day of
the week can be calculated from the caller ID information.
Before using the answering system, set the date and time
as follows.

To adjust the date and time:

Press the MENU softkey when the handset is not

1.
in use.

Press or to select SETTINGS, then press the

2.
SELECT softkey.

Press or to select Set date/time, then press the

3.
SELECT softkey.

Press the dialing keys (0-9) to enter a two-digit number

4.
or press or until the screen displays the correct
value. Press the SET softkey to advance.

Repeat step 4 until the date and time are set.

5.

If the date and time are not set, the system announces,
“Time and day not set,” before each message plays.

SETTINGS

BACK SELECT

SETTINGS
Clear voicemail

Key tone

Set date/time

BACK

On

Off

BACK

BACK SELECT

Key tone

Set date/time

Home area code

BACK

SET DATE

BACK

SET TIME

BACK

SELECT

KEY TONE

SETTINGS

SETTINGS

SELECT

12/31/09
MM/DD/YY

03:45 AM

SET

SET

SET

13

Handset settings

Home area code

If you dial local calls using only seven digits (area code not required), you can
program your home area code so that when you receive a call within your
local area, the telephone number is automatically stored without the area code
in the call log.

To change the setting:

Press the MENU softkey when the handset is not

1.
in use.

Press or to select SETTINGS, then press the

2.
SELECT softkey.

Press or to select Home area code, then press the

3.
SELECT softkey.

Use the dialing keys (0-9) to enter the desired home

4.
area code. Press OFF to delete a digit.

Press the SET softkey to confirm or press the

5.
BACK softkey to exit to the previous menu.

If, in the future, your telephone service provider requires
you to dial the area code when making a local call, or, if
you move to a location that requires it, delete the home
area code you have already programmed following the
steps above. After you have deleted the home area code,
_ _ _ appears in the display.

SETTINGS

BACK SELECT

SETTINGS
Key tone

Set date/time

Home area code

BACK

HOME AREA CODE

BACK

SELECT

___

SET

Dial mode

The dial mode is preset to tone. If you do not have touch­tone service, you need to change the setting to pulse.

To change the setting:

Press the MENU softkey when the handset is not

1.
in use.

Press or to select SETTINGS, then press the

2.
SELECT softkey.

Press or to select Dial mode, then press the

3.
SELECT softkey.

Press or to choose Tone or Pulse. Press the

4.
SET softkey to save, or press the BACK softkey to
exit to the previous menu.

14

SETTINGS

BACK SELECT

SETTINGS

Set date/time
Home area code

Dial Mode

BACK

Tone

Pulse

BACK

SELECT

DIAL MODE

SET

Handset settings

1

1

1

Ringers

In the ringers menu, you can adjust the ringer volume and select the ringer
tone for each telephone line.

Ringer volume

You can adjust the ringer volume or turn the ringer off.

To adjust the handset ringer volume:

Press the MENU softkey when the handset is not

1.
in use.

Press or to select RINGERS, then press the

2.
SELECT softkey.

Press the SELECT softkey to select Ringer volume.

3.
Press or to choose Line 1, Line 2 or Lines 1&2.

4.
Then press the SELECT softkey.

Press or to adjust the ringer volume or press the

5.
OFF softkey to turn off the ringer. A sample of each
ringer volume plays as you scroll through the choices.

Press the SET softkey to confirm or press OFF to exit

6.
to the previous menu.

Setting the volume to the lowest level turns off the

•
ringer. A ringer off icon

1

,

respective phone line(s) flashes on the screen.

See page 20 to set the telephone base ringer volume.

•

, or

2

1
2

Ringer tone

You can select the ringer tone.

To change the handset ringer tone:

Press the MENU softkey when the handset is not

1.
in use.

Press or to select RINGERS, then press the

2.
SELECT softkey.

Press or to select Ringer tone, then press the

3.
SELECT softkey.

Press or to choose Line 1, Line 2 or Lines 1&2.

4.
Then press the SELECT softkey.

Press or to select the desired ringer tone.

5.
Press the SELECT softkey to confirm or press the

6.
BACK softkey to exit to the previous menu.

15

of the

RINGERS

BACK SELECT

Ringer volume

Ringer tone

BACK

RINGER VOLUME

Line 1

Line 2
Lines 1&2

BACK

RINGER VOLUME

OFF

Ringer volume

Ringer tone

BACK

RINGER TONE

Line 1

Line 2
Lines 1&2

BACK

RINGER TONE

1

2
3

BACK

RINGERS

SELECT

SELECT

SET

RINGERS

SELECT

SELECT

SELECT

Telephone base settings

Settings

In the settings menu, you can change and edit the telephone base settings of
LCD language, voicemail indicator, key tone, date and time, home area code
and dial mode.

Press the MENU softkey to show the menu when the

1.
telephone base is not in use.

Press /CID or /DIR to select Settings.

2.
Press the SELECT softkey to select the

3.
highlighted item.

Press CANCEL to return to the previous menu. Press and hold CANCEL to
exit without making changes and return to the idle mode.

LCD language

You can select English, Français or Español to be used in all screen displays.

To select a language:

Press the MENU softkey when the telephone base is

1.
not in use.

Press /CID or /DIR to select Settings, then press the

2.
SELECT softkey.

Press the SELECT softkey to select LCD language.

3.
Press /CID or /DIR to choose from English,

4.
Français or Español, then press the SET softkey to
save or press CANCEL to exit to the previous menu.

BASE

12:45am 12/31

REDIAL MENU

Intercom
Ringers

Settings

LCD language

Clear voicemail
Key tone

SELECT

SELECT

16

LCD LANGUAGE

English

Francais

,

SET

Telephone base settings

Clear voicemail indicator

If you subscribe to voicemail service offered by your telephone service
provider, the 1 icon and a line number appear on both the handset and
telephone base when you have new voicemail messages. Contact your
telephone service provider for more information and assistance about using
your voicemail service.

After you have listened to all new voicemail messages, the indicators on both
the handset and telephone base turn off automatically.

Use the clear voicemail indicator feature when the telephone indicates that
there is new voicemail but there are none (for example, when you have
accessed your voicemail while away from home). The clear voicemail feature
only turns off the indicators; it does not delete your voicemail messages. As
long as you have new voicemail messages, your telephone service provider
continues to send the signal that turns on the indicators.

To manually turn off these indicators:

Press the MENU softkey when the telephone base is

1.
not in use.

Press /CID or /DIR to select Settings, then press

2.
the SELECT softkey.

Press /CID or /DIR to select Clear voicemail, then

3.
press the SELECT softkey.

Press /CID or /DIR to choose from Line 1, Line 2,

4.
or Lines 1&2, then press the SELECT softkey. The
screen shows Turn off indicator?

Press the YES softkey to confirm or press the

5.
NO softkey to exit to the previous menu.

Your telephone service provider may alert you of

•
new messages with a stutter (broken) dial tone.
Contact your telephone service provider for details.

Voicemail is different from answering system

•
messages recorded in your answering system. For
more information about the difference, see page 61.

Intercom
Ringers

Settings

LCD language

Clear voicemail

Key tone

CLEAR VOICEMAIL

Line 1

Line 2

YES NO

SELECT

SELECT

Turn off

indicator?

SET

17

Telephone base settings

Key tone

You can turn the key tone feature on or off.

To change the settings:

Press the MENU softkey when the telephone base is

1.
not in use.

Press /CID or /DIR to select Settings, then press

2.
the SELECT softkey.

Press /CID or /DIR to select Key tone, then press

3.
the SELECT softkey.

Press /CID or /DIR to choose On or Off, then press

4.
the SET softkey to save or press CANCEL to exit to
the previous menu.

Set date/time

The answering system announces the day and time
of each message prior to playing it. If you subscribe to
caller ID service from your telephone service provider,

the day, month and time are set automatically with each
incoming call. However, the year must be correct so that
the day of the week can be calculated from the caller ID

information. Before using the answering system, set the
date and time as follows.

To adjust the date and time:

Press the MENU softkey when the telephone base is

1.
not in use.

Press /CID or /DIR to select Settings, then press

2.
the SELECT softkey.

Press /CID or /DIR to select Set date/time, then

3.
press the SELECT softkey.

Press the dialing keys (0-9) to enter a two-digit

4.
number or press /CID or /DIR until the screen
displays the correct value. Press the SET softkey
to advance.

Repeat step 4 until the date and time are set.

5.

If the date and time are not set, the system announces, “Time and day not
set,” before each message plays.

Intercom
Ringers

Settings

Clear voicemail

Key tone

Set date/time

On

Off

Intercom
Ringers

Settings

Key tone

Set date/time

Home area code

SET DATE

SET TIME

SELECT

SELECT

KEY TONE

SELECT

SELECT

12/31/09
MM/DD/YY

03:45 AM

SET

SET

SET

18

Telephone base settings

Home area code

If you dial local calls using only seven digits (area code not required), you can
program your home area code so that when you receive a call within your
local area, the telephone number is automatically stored without the area code
in the call log.

To change the setting:

Press the MENU softkey when the telephone base is

1.
not in use.

Press /CID or /DIR to select Settings, then press the

2.
SELECT softkey.

Press /CID or /DIR to select Home area code, then

3.
press the SELECT softkey.

Use the dialing keys (0-9) to enter the desired home

4.
area code. Press CANCEL to delete a digit.

Press the SET softkey to confirm or press the

5.
BACK softkey to exit to the previous menu.

If, in the future, your telephone service provider
requires you to dial the area code when making a local
call, or, if you move to a location that requires it, delete
the home area code you have already programmed
following the steps above. After you delete the home
area code, _ _ _ appears in the display.

Dial mode

The dial mode is preset to tone. If you do not have touch-tone service, you
need to change the setting to pulse.

To change the setting:

Press the MENU softkey when the telephone base is

1.
not in use.

Press /CID or /DIR to select Settings, then press the

2.
SELECT softkey.

Press /CID or /DIR to select Dial mode, then press

3.
the SELECT softkey.

Press /CID or /DIR to choose Tone or Pulse. Press

4.
the SET softkey to save or press CANCEL to exit to
the previous menu.

Intercom
Ringers

Settings

Key tone
Set date/time

Home area code

HOME AREA CODE

BACK SET

Intercom
Ringers

Settings

Set date/time
Home area code

Dial mode

Tone

Pulse

SELECT

SELECT

SELECT

SELECT

DIAL MODE

___

SET

19

Telephone base settings

1

2

Ringers

In the ringers menu, you can adjust the ringer volume and select the ringer
tone for each telephone line.

Ringer volume

You can adjust the ringer volume or turn the ringer off.

To adjust the ringer volume:

Press the MENU softkey when the telephone base is

1.
not in use.

Press /CID or /DIR to select Ringers, then press the

2.
SELECT softkey.

Press the SELECT softkey to select Ringer volume.

3.
Press /CID or /DIR to choose Line 1, Line 2 or

4.
Lines 1&2. Then press the SELECT softkey.

Press /CID or /DIR to adjust the volume. A sample of

5.
each ringer volume plays as you scroll through
the choices. Press the OFF softkey to turn off the
ringer and RINGER VOLUME Ringer muted shows
on the screen.

Press the SET softkey to confirm or press CANCEL to

6.
exit to the previous menu.

Setting the volume to the lowest level turns off the

•
ringer. A ringer off icon 1, 2, or
respective phone line(s) flashes on the screen.

See page 15 to set the handset ringer volume.

•

of the

Intercom

Ringers

Settings

Ringer volume

Ringer tone

Line 1

Line 2

Lines 1&2

RINGER VOLUME

OFF SET

SELECT

SELECT

SELECT

Ringer tone

You can select the ringer tone.

To adjust the ringer volume:

Press the MENU softkey when the telephone base is

1.
not in use.

Press /CID or /DIR to select Ringers, then press the

2.
SELECT softkey.

Press /CID or /DIR to select Ringer tone, then

3.
press the SELECT softkey.

Press /CID or /DIR to choose Line 1, Line 2 or

4.
Lines 1&2. Then press the SELECT softkey.

Press /CID or /DIR to select the desired ringer tone.

5.
Press the SET softkey to confirm your selection or

6.
press CANCEL to exit to the previous menu.

20

Ringer volume

Ringer tone

SELECT

Line 1

Line 2

Lines 1&2

SELECT

RINGER TONE

1

2

SET

Answering system settings

Answering system set up

For each telephone line, you can change the settings of the answering system
using your handset or telephone base.

Answer ON/OFF

You must turn on the answering system for answering and recording
messages.

To turn the answering system on or off :
Using the telephone base:

Press /ON/OFF LINE 1 and/or /ON/OFF LINE 2 to turn on the

1.
corresponding answering system. The telephone base announces and
shows,

“Calls will be answered.”

/ON/OFF LINE 2 light will be on respectively.

Press /ON/OFF LINE 1 and/or /ON/OFF LINE 2 to turn off the

2.
corresponding answering system. The telephone base announces and
shows, “Calls will not be answered.” The /ON/OFF LINE 1 light and/or

/ON/OFF LINE 2 light will be off respectively.

The /ON/OFF LINE 1 light and/or

Using the handset:

Press the MENU softkey when the handset is not

1.
in use.

Press the SELECT softkey to select ANSWERING SYS.

2.
Press or to select Mailbox 1 or Mailbox 2, then

3.
press the SELECT softkey. The corresponding icon,

1

or

Press or to select Ans sys setup, then press the

4.

flashes on the screen.

2,

SELECT softkey.

Press the SELECT softkey to select Answer ON/OFF.

5.
Press or to select On or Off, then press the

6.

SET softkey to confirm your setting or press the
BACK softkey to exit to the previous menu without

making any changes.

AnS

AnS1
ON

AnS1

ON

ON

2

2

The screen displays or when the answering

7.
system of line 1 or line 2 is turned on respectively. The
screen displays when the answering systems of
both lines 1 and 2 are turned on.

21

ANSWERING SYS

BACK SELECT

ANSWERING SYS

Mailbox 1

Mailbox 2

BACK

ANSWERING SYS
Delete all old
Record memo

Ans sys setup

BACK

ANS SYS SETUP

Answer ON/OFF

Call screening

Announcement

BACK

1

ANSWER ON/OFF

On

Off

BACK

SELECT

1

SELECT

1

SELECT

SET

Answering system settings

Call screening

The call screening feature lets you listen at the telephone base to a caller
leaving a message. You can turn this feature on or off with either your handset
or telephone base. Unless you change it, the call screening feature is preset
to on.

To change the setting:
Using the telephone base:

Press the MENU softkey when the telephone base is

1.
not in use.

Press the SELECT softkey to select Answering sys.

2.
Press /CID or /DIR to select Mailbox 1 or Mailbox 2,

3.
then press the SELECT softkey. The corresponding
icon, 1 or

Press /CID or /DIR to select Ans sys setup, then

4.

2, flashes on the screen.

press the SELECT softkey.
Press the SELECT softkey to select Call screening.

5.
Press /CID or /DIR to select On or Off, then press

6.
the SET softkey to confirm your setting or press
CANCEL to exit to the previous menu without making
any changes.

Using the handset:

Press the MENU softkey when the handset is not

1.
in use.

Press the SELECT softkey to select

2.
ANSWERING SYS.

Press or to select Mailbox 1 or Mailbox 2, then

3.
press the SELECT softkey. The corresponding icon,

1

or

Press or to select Ans sys setup, then press the

4.

flashes on the screen.

2,

SELECT softkey.

Press or to select Call screening, then press the

5.
SELECT softkey.

Press or to select On or Off, then press the

6.

SET softkey to confirm your setting or press the
BACK softkey to exit to the previous menu without

making any changes.

Answering sys

Directory
Call log

ANSWERING SYS

Mailbox 1

Mailbox 2

1

Delete all old
Record memo

Ans sys setup

1

Call screening

Announcement
# of rings

1

CALL SCREENING

On

Off

ANS SYS SETUP
Answer ON/OFF

Call screening

Announcement

BACK

CALL SCREENING

On

Off

BACK

SELECT

SELECT

SELECT

SELECT

SET

1

SELECT

1

SET

22

Answering system settings

Announcement

The telephone is preset with a greeting that answers calls with

leave a message after the tone.”

replace it with your own.

Play your announcement

Using the telephone base:

Press the MENU softkey when the telephone base is

1.
not in use.

Press the SELECT softkey to select Answering sys.

2.
Press /CID or /DIR to select Mailbox 1 or Mailbox

3.
2, then press the SELECT softkey. The corresponding
icon, 1 or

Press /CID or /DIR to select Ans sys setup and

4.
then press the SELECT softkey.

Press /CID or /DIR to select Announcement and

5.
then press the SELECT softkey.

The telephone base announces,

6.

To record, press 7.”

shows Announcement playback, or press CANCEL
to exit to the previous menu.

Using the handset:

Press the MENU softkey when the handset is not

1.
in use.

Press the SELECT softkey to select ANSWERING SYS.

2.
Press or to select Mailbox 1 or Mailbox 2, then

3.
press the SELECT softkey. The corresponding icon,

1

or

Press or to select Ans sys setup, then press the

4.
SELECT softkey.

Press or to select Announcement, then press the

5.
SELECT softkey.

The handset announces,

6.

press 7.”

Press 2 to play and the screen shows

Announcement playback, or press the BACK softkey

to exit to the previous menu.

2, flashes on the screen.

Press 2 to play and the screen

flashes on the screen respectively.

2,

You may use this preset announcement, or

1

Call screening

Announcement

# of rings

1

2-Play 3-Delete

1

“To play, press 2.

“To play, press 2. To record,

DELETE STOP

1

Call screening

Announcement

# of rings

DELETE

“Hello, please

SELECT

ANNOUNCEMENT

7-Record

Announcement

playback

ANS SYS SETUP

BACK

2-Play 3-Delete

BACK

SELECT

ANNOUNCEMENT

7-Record

Announcement

playback

STOP

1

1

23

Answering system settings

Record your own announcement

Using the telephone base:

Press

1.
Press /CID or /DIR to select Announcement, then

2.
press the SELECT softkey.

Press /CID or /DIR to select Mailbox 1 or Mailbox 2,

3.
then press the SELECT softkey. The corresponding
icon, 1 or

The telephone base announces,

4.

Press 5 when you are done.”

towards MIC (microphone) of the telephone base.
Press 5 or the STOP softkey when finished recording.

The answering system automatically plays back the newly recorded

5.
announcement. Press 5 to stop the playback at any time.

-OR-

Press the MENU softkey when the telephone base is not in use.

1.
Press the SELECT softkey to select Answering sys.

2.
Press /CID or /DIR to select Mailbox 1 or Mailbox 2,

3.
then press the SELECT softkey. The corresponding
icon, 1 or

Press /CID or /DIR to select Ans sys setup, then

4.
press the SELECT softkey.

Press /CID or /DIR to select Announcement, then

5.
press the SELECT softkey.

The telephone base announces,

6.

To record, press 7.”

shows Recording announcement ..., or press
CANCEL to exit to the previous menu.

The telephone base announces,

7.

tone. Press 5 when you are done.”

towards MIC (microphone) of the telephone base. Press 5 or the STOP
softkey when finished recording.

The answering system automatically plays back the newly recorded

8.
announcement. Press 5 to stop the playback at any time; 2 to replay the
recorded announcement; or 7 to record again if desired.

Press CANCEL to exit to the previous menu.

9.

/REC while the telephone base is not in use.

•

2, flashes on the screen.

“Record after the tone.

After the tone, speak

2, flashes on the screen.

“To play, press 2.

Press 7 to record and the screen

“Record after the

After the tone, speak

Your announcement can be up to 90 seconds in length.

•
Announcements shorter than two seconds are not recorded.

•

1

Call screening

Announcement

# of rings

1

ANNOUNCEMENT

2-Play 3-Delete

7-Record

1

Recording

announcement...

SELECT

STOP

24

Answering system settings

Record your own announcement (continued)

Using the handset:

Press the MENU softkey menu when the handset is not in use.

1.
Press the SELECT softkey to select ANSWERING SYS.

2.
Press or to select Mailbox 1 or Mailbox 2, then

3.
press the SELECT softkey. The corresponding icon,

1

or 2, flashes on the screen.

Press or to select Ans sys setup, then press the

4.
SELECT softkey.

Press or to select Announcement, then press

5.
the SELECT softkey.

The handset announces,

6.

record, press 7.”

Press 7 to record and the screen
shows Recording announcement..., or press the
BACK softkey to exit to the previous menu.

The handset announces, “

7.

when you are done.”

microphone of the handset.
Press 5 or the STOP softkey when finished recording.

8.
The answering system automatically plays back

9.
the newly recorded announcement. Press 5 to stop
the playback at any time; 2 to replay the recorded
announcement; or 7 to record again if desired.

Press the BACK softkey to exit to the previous menu.

10.

Your announcement can be up to 90 seconds in length.

•
Announcements shorter than two seconds are not recorded.

•

“To play, press 2. To

Record after the tone. Press 5

After the tone, speak towards the

1

ANS SYS SETUP

Call screening

Announcement

# of rings

BACK

2-Play 3-Delete

BACK

announcement...

BACK

SELECT

ANNOUNCEMENT

7-Record

Recording

STOP

Announcement

playback

1

1

1

25

Answering system settings

Delete your announcement

Using the telephone base:

Press the MENU softkey when the telephone base is not in use.

1.
Press the SELECT softkey to select Answering sys.

2.
Press /CID or /DIR to select Mailbox 1 or Mailbox 2, then press the

3.
SELECT softkey. The corresponding icon, 1 or

the screen.
Press /CID or /DIR to select Ans sys setup, then

4.
press the SELECT softkey.

Press /CID or /DIR to select Announcement, then

5.
press the SELECT softkey.

The telephone base announces,

6.

“To play, press 2. To record, press 7.”

Press 3 to delete your own recorded announcement. The telephone base
announces, “Announcement deleted.”

Press CANCEL to exit to the previous menu.

7.

Using the handset:

Press the MENU softkey when the handset is not in use.

1.
Press the SELECT softkey to select ANSWERING SYS.

2.
Press or to select Mailbox 1 or Mailbox 2, then press the SELECT

3.
softkey. The corresponding icon, 1 or 2, flashes on the screen.

Press or to select Ans sys setup, then press the

4.
SELECT softkey.

Press or to select Announcement, then press the

5.
SELECT softkey.

The handset announces,

6.

record, press 7.”

Press 3 to delete your own

“To play, press 2. To

recorded announcement. The handset announces,

“Announcement deleted.”

Press the BACK softkey to exit to the previous menu.

7.

2, flashes on

1

ANNOUNCEMENT

2-Play 3-Delete

7-Record

1

ANNOUNCEMENT

2-Play 3-Delete

7-Record

BACK

When your announcement is deleted, calls are answered with the
preset announcement.

26

Answering system settings

Number of rings

You can choose from two, four, or six rings; or toll saver. With toll saver
selected, the answering system answers after two rings when you have new
messages, and after four rings when you have no new messages. This
enables you to check for new messages and avoid paying unnecessary long
distance charges if you are calling from out of your local area.

To change the setting:
Using the telephone base:

Press the MENU softkey when the telephone base is not in use.

1.
Press the SELECT softkey to select Answering sys.

2.
Press /CID or /DIR to select Mailbox 1 or Mailbox

3.
2,

then press the SELECT softkey. The corresponding

icon, 1 or
Press /CID or /DIR to select Ans sys setup, then

4.

2, flashes on the screen.

press the SELECT softkey.
Press /CID or /DIR to select # of rings, then press

5.
the SELECT softkey.

Press /CID or /DIR to select 2, 4, 6, or Toll saver,

6.
then press the SET softkey to confirm your setting or
press CANCEL to exit to the previous menu without
making any changes.

Using the handset:

Press the MENU softkey when the handset is not in use.

1.
Press the SELECT softkey to select ANSWERING SYS.

2.
Press or to select Mailbox 1 or Mailbox 2, then

3.
press the SELECT softkey. The corresponding icon,

1

or 2, flashes on the screen.

Press or to select Ans sys setup, then press the

4.
SELECT softkey.

Press or to select # of rings, then press the

5.
SELECT softkey.

Press or to select 2, 4, 6, or Toll saver, then press

6.
the SET softkey to confirm your setting or press the
BACK softkey to exit to the previous menu without
making any changes.

1

Announcement

# of rings

Remote code

SELECT

1

# OF RINGS

2

4

SELECT

ANS SYS SETUP

Announcement

# of rings

Remote code

BACK

# OF RINGS

2

4

6

BACK

1

SELECT

1

SET

27

Answering system settings

Remote access code

A two-digit security code is required to access the answering system
remotely from any touch-tone telephone. The preset code is 19. You can set
the code to any number from 00 to 99.

To change the setting:
Using the telephone base:

Press the MENU softkey when the telephone base is not in use.

1.
Press the SELECT softkey to select Answering sys.

2.
Press /CID or /DIR to select Mailbox 1 or Mailbox

3.
2,

then press the SELECT softkey. The corresponding

icon, 1 or
Press /CID or /DIR to select Ans sys setup, then

4.

2, flashes on the screen.

press the SELECT softkey.
Press /CID or /DIR to select Remote code, then

5.
press the SELECT softkey.

Use the dialing keys

6.
number from 00 to 99.

(0-9)

to enter the code to any

Press CANCEL to delete

a digit.
P

ress

7.

the SET softkey to confirm your setting or press

CANCEL to exit to the previous menu without making any changes.

Using the handset:

Press the MENU softkey when the handset is not in use.

1.
Press the SELECT softkey to select ANSWERING SYS.

2.
Press or to select Mailbox 1 or Mailbox 2, then press the SELECT

3.
softkey. The corresponding icon, 1 or 2, flashes
on the screen.

Press or to select Ans sys setup, then press the

4.
SELECT softkey.

Press or to select Remote code, then press the

5.
SELECT softkey.

Use the dialing keys to enter the code to any number

6.
from 00 to 99.

Then press

7.

Press OFF to delete a digit.

the SET softkey to confirm your setting or
press the BACK softkey to exit to the previous menu
without making any changes.

1

# of rings

Remote code

Msg alert tone

1

1

ANS SYS SETUP
# of rings

Remote code

Msg alert tone

BACK

BACK

SELECT

REMOTE CODE

__

SET

SELECT

1

REMOTE CODE

SET

__

If you change the remote access code setting on either Mailbox 1 or
Mailbox 2, it applies to both mailboxes in your answering system.

28

Answering system settings

Message alert tone

When the answering system is turned on, the telephone base beeps every
10 seconds to alert you of new messages. The tone stops when all new
messages have been reviewed.

To change the setting:
Using the telephone base:

Press the MENU softkey when the telephone base is not in use.

1.
Press the SELECT softkey to select Answering sys.

2.
Press /CID or /DIR to select Mailbox 1 or Mailbox 2,

3.
then press the SELECT softkey. The corresponding
icon, 1 or

Press /CID or /DIR to select Ans sys setup, then

4.

2, flashes on the screen.

press the SELECT softkey.
Press /CID or /DIR to select Msg alert tone, then

5.
press the SELECT softkey.

Press /CID or /DIR to select On or Off, then

6.
the SET softkey to confirm your setting or press
CANCEL to exit to the previous menu without making
any changes.

Using the handset:

Press the MENU softkey when the handset is not in use.

1.
Press the SELECT softkey to select ANSWERING SYS.

2.
Press or to select Mailbox 1 or Mailbox 2, then

3.
press the SELECT softkey. The corresponding icon,

1

or 2, flashes on the screen.

Press or to select Ans sys setup, then press the

4.
SELECT softkey.

Press or to select Msg alert tone, then press the

5.
SELECT softkey.

Press or to select On or Off,

6.

then press

the

SET softkey to confirm your setting or press the
BACK softkey to exit to the previous menu without

making any changes.

The answering system must be turned on for the message alert tone
to function.

press

1

# of rings
Remote code

Msg alert tone

SELECT

1

MSG ALERT TONE

On

Off

1

ANS SYS SETUP
# of rings

Remote code

Msg alert tone

BACK

MSG ALERT TONE

On

Off

BACK

SELECT

SET

SET

1

29

Telephone operation

Telephone operation

Make, answer or end a call

Using the handset:
To make a call:

Press , , or , then enter the telephone number.

•

To predial a call:

Enter the telephone number, then press , or .

•

To answer a call:

Press , , or to answer.

•

Press (speakerphone) picks the first available line, starting with line 1.

•
Line 1 is selected first when both lines are in use or on hold.

The screen shows the elapsed time as you talk (in hours, minutes

•
and seconds).

When predialing (preview numbers before dialing), press OFF on the

•
handset to backspace and delete; press and hold REDIAL/PAUSE on the
handset to insert a dialing pause (a p appears).

To end a call:

Press OFF or return the handset to the telephone base to hang up.

•

Using the telephone base:
To make a call:

Press LINE 1 or LINE 2, then enter the telephone number.

•

To predial a call:

Enter the telephone number, then press LINE 1 or LINE 2.

•

To answer a call:

Press LINE 1 or LINE 2 to answer.

•

The screen shows the elapsed time as you talk (in hours, minutes

•
and seconds).

When predialing (preview numbers before dialing), press CANCEL on the

•
telephone base to backspace and delete; press the PAUSE softkey on the
telephone base to insert a dialing pause (a p appears).

To end a call:

Press LINE 1 or LINE 2.

•

30

Telephone operation

1

Call waiting

When you subscribe to call waiting service from your telephone service
provider, you hear an alert tone if there is an incoming call while you are on
another call.

Press the corresponding line button, or , on the handset or FLASH on

•
the telephone base to put your current call on hold and take the new call.

Press the corresponding line button, or , on the handset or FLASH on

•
the telephone base at any time to switch back and forth between calls.

Handset speakerphone

During a call, press to switch between speakerphone and normal
handset use.

After ending a call on line 1, there may be a few seconds delay before the
key press can accurately determine the availability of line 1. During this time,
pressing may select line 2 automatically.

Volume

During a call, you can adjust the listening volume on the handset or
telephone base.

To adjust the listening volume of the handset:

Press /VOL/ on the handset while on a call.

•

To adjust the listening volume of the telephone base:

Press /VOL/ on the telephone base while on a call.

•

Silence the ringer

When the telephone is ringing, you can temporarily silence the ringer of the
handset or telephone base without disconnecting the call. The next call rings
normal at the preset volume.

To silence the ringer when there is an incoming call:

Press the SILENCE softkey on the handset or

•
telephone base. The screen temporarily shows

Ringer muted for a few seconds.

-OR-

Press CANCEL on the telephone base. The screen

•
temporarily shows Ringer muted for a few seconds.

Line 1

Incoming

call

Ringer muted

SILENCE

31

Telephone operation

1

2

1

1

1

2

Mute

During a call, the mute function enables you to turn off the
microphone. You can hear the caller, but the caller cannot
hear you.

To mute a call on the handset or telephone base:

Press the MUTE softkey to turn off the microphone. The

•

screen temporarily shows Microphone off for a few
seconds and MUTE appears.

To take the handset or telephone base off mute:

Press the UNMUTE softkey to resume the conversation.

•

The screen temporarily shows Microphone ON for a few seconds.

Hold

During a call, you can place a call on hold. You hear an alert tone if you have
not taken the call off of hold after 14 minutes. You hear another alert tone 30
seconds later. At 15 minutes on hold, the call automatically disconnects.

To place a call on hold using the handset or telephone base:
Press HOLD on the handset or telephone base.

L1)ON HOLD appears on the screen while you are on

•

a call on line 1. 1flashes on the handset and the
telephone base.

L2)ON HOLD appears on the screen while you are on

•

a call on line 2. 2flashes on the handset and the
telephone base.

To resume a call on hold using the handset or
telephone base:

On the handset, press the corresponding line button, or , to resume

•
the call.

On the telephone base, press the corresponding line button, LINE 1 or

•
LINE 2, to resume the call.

Line 1 0:05:35

800-595-9511

12:45am 12/31

OPTION

MUTE

MENU

MUTE

Line 1 0:05:35

800-595-9511

12:45am 12/31

UNMUTE OPTION

L1)ON HOLD

L2)ON HOLD

12:45am 12/31

L1)ON HOLD
L2)ON HOLD
12:45am 12/31

REDIAL MENU

32

Telephone operation

Temporary tone dialing

The dial mode is preset to tone. If you do not
have touch-tone service, you need to change the
setting to pulse (page 14 and 19).

If you have pulse (rotary) service, you can
change from pulse to tone dialing during a call
by pressing TONE on the handset or telephone
base. This is useful if you need to send touch­tone signals to access telephone banking or long
distance services.

Once you have initiated your call by dialing the
phone number in pulse (rotary), press TONE
on the handset or telephone base. Now, all
subsequent key presses will be sent as touch-
tone signals.

After you hang up the call, the phone returns to pulse (rotary) dialing for the
next call.

Handset locator

This feature helps you find a misplaced handset.

To start paging:

Press the MENU softkey when the telephone base is

1.

not in use.
Press /CID or /DIR to select Page all HS, then

2.

press the SELECT softkey on the telephone base.
The telephone base shows Paging all handsets and
the handset shows **Paging**.

Call log
Page all HS
Intercom

SELECT

To end paging:

Press the STOP softkey on the telephone base.

•

-OR-

Press OFF, , , , INT, /CID, /DIR, REDIAL/PAUSE, HOLD or any

•
dialing keys (0-9, #, TONE ) on the handset.

33

Telephone operation

Chain dialing

Use this feature to initiate a dialing sequence from numbers stored in the
directory, call log or redial while you are on a call.

Chain dialing can be useful if you wish to access other numbers (such as
bank account information or access codes) from the directory, call log or
redial list.

To access a number in the directory while on a call:

Press /DIR on the telephone base and then press /CID or /DIR to

1.

select the desired entry. Press the DIAL softkey to dial the displayed
number or press CANCEL to cancel the chain dialing.

-OR-

Press the OPTION softkey on the handset or telephone base.

1.

Press or on the handset or /CID or /DIR on the telephone base to

2.

select Directory. Then press the SELECT softkey.
Press or on the handset or /CID or /DIR on the telephone base to

3.

select the desired entry.
Press the DIAL softkey to dial the displayed number; or press the

4.

BACK softkey twice on the handset or CANCEL twice on the telephone
base to cancel the chain dialing.

To access a number in the call log while on a call:

Press /CID on the telephone base and then press /CID or /DIR to

1.

select the desired entry. Press the DIAL softkey to dial the displayed
number or press CANCEL to cancel the chain dialing.

-OR-

Press the OPTION softkey on the handset or telephone base.

1.

Press or on the handset or /CID or /DIR on the telephone base to

2.

select Call log. Then press the SELECT softkey.
Press or on the handset or /CID or /DIR on the telephone base to

3.

select the desired entry.
Press the DIAL softkey to dial the displayed number; or press the

4.

BACK softkey twice on the handset or CANCEL twice on the telephone
base to cancel the chain dialing.

34

Telephone operation

Chain dialing (continued)

To access the last number redial while on a call:

Press REDIAL/PAUSE on the handset to display the last number dialed.

1.

Press the DIAL softkey to dial the displayed number or press the

BACK softkey to cancel the chain dialing.

-OR-

Press the OPTION softkey on the handset or telephone base.

1.

Press or on the handset or /CID or /DIR on the telephone base to

2.

select Redial last #, then press the SELECT softkey on the handset or
telephone base.

Press the DIAL softkey to dial the displayed number; or press the

3.

BACK softkey twice on the handset or CANCEL twice on the telephone
base to cancel the chain dialing.

•

You cannot edit a directory entry while on a call. For more details about the

directory, see page 45.

You cannot copy a call log entry into the directory while on a call. For more

•
details about call log, see page 56.

•

If you press REDIAL/PAUSE on the handset while on a call, you can only
view the most recent call and cannot erase the entry. For more details
about the redial memory, see Redial list on below section.

Redial list

The redial list stores up to 20 entries on each of the handsets and the
telephone base. When there are already 20 entries, the oldest entry is
deleted to make room for the new entry. Entries are shown in reverse
chronological order.

Review the redial list

Press REDIAL/PAUSE on the handset or the

•
REDIAL softkey on the telephone base when it
is not in use.

Press or on the handset or /CID or /DIR

•
on the telephone base to browse the redial list.

Dial a redial entry

Using the handset:

Press REDIAL/PAUSE when the handset is not

1.

in use.
Press or to browse to the desired number.

2.

Press or , or to dial.

3.

35

Telephone operation

Dial a redial entry (continued)

Using the telephone base:

Press the REDIAL softkey when the telephone base is not in use.

1.

Press /CID or /DIR to browse to the desired number.

2.

Press LINE 1 or LINE 2 to dial.

3.

Save a redial entry to the directory

Using the handset:

Press REDIAL/PAUSE when the handset is not in use.

1.

Press or to browse to the desired number.

2.

Press the SAVE softkey.

3.

The screen shows ENTER NUMBER. Use the dialing keys to edit the

4.

number, if necessary.
Press the NEXT softkey to move to the name.

5.

The screen displays ENTER NAME. Use the dialing keys to enter the

6.

name (see step 6 of Create a new directory entry on page 45).
Press the SAVE softkey and Saved to Directory displays for a few seconds.

7.

Using the telephone base:

Press the REDIAL softkey when the telephone base is not in use.

1.

Press /CID or /DIR to browse to the desired number.

2.

Press the SAVE softkey.

3.

The screen shows ENTER NUMBER. Use the dialing keys to edit the

4.

number, if necessary.
Press the NEXT softkey to move to the name.

5.

The screen displays ENTER NAME. Use the dialing keys to enter the

6.

name (see step 6 of Create a new directory entry on page 45).
Press the SAVE softkey and Saved to Directory displays for a few seconds.

7.

Delete a redial entry

Using the handset:

Press REDIAL/PAUSE and then press or to select the desired number.

1.

Press the DELETE softkey to delete.

2.

Using the telephone base:

Press

1.

2.

the REDIAL softkey and

desired number.
Press the DELETE softkey to delete.

then press

36

/CID or /DIR

to select the

Telephone operation

Multiple handset use

You can use up to 4 system handsets, or three system handsets and the
telephone base at the same time on an outside call. If a handset or the

telephone base is already on a call on line 1 or line 2 and you would like to
join the call, press the corresponding line button on another handset

( or ) or telephone base (LINE 1 or LINE 2) to join the call.
To end the call, press OFF on the handset, place the handset in the

telephone base, or press LINE 1 or LINE 2 on the telephone base. The call
will not be terminated until all handsets and/or the telephone base hang up.

You can buy additional expansion handsets (model DS6101) for this

telephone base. You can register up to 12 handsets to the telephone base
(page 72).

The first nine handsets that you register are named HANDSETS 1-9. Use
the handset number to intercom and transfer calls. Although the names
for handsets 10-12 appear in their displays as 10-12, when you intercom or
transfer to one of them, you must use

HANDSET 11 and

TONE

2 for HANDSET 12.

Intercom

Use the intercom feature for conversations between a handset and the
telephone base and between two handsets. You can buy additional
expansion handsets (model DS6101) for this telephone system. You can
register up to 12 handsets to the telephone base (page 72).

To initiate an intercom call with a handset:

Press INT when the handset is not in use.

1.

When you have only one system handset, your handset

2.

shows Calling base and the telephone base rings and
shows Handset is calling.

-OR-

When you have more than one system handset, the originating handset
shows INTERCOM TO:, press
press the SELECT softkey.

If you are calling the telephone base, your handset shows Calling base

•
and the telephone base rings and shows

If you are calling another handset, your handset shows Calling

•

handset X and the destination handset rings and shows Other handset
is calling.

TONE

0 for HANDSET 10,

TONE

INTERCOM TO:

BASE

Handset 2

BACK

SELECT

or to select a destination and then

Handset X is calling.

1 for

37

Telephone operation

Intercom (continued)

To initiate an intercom call from the telephone base:

Press the MENU softkey when the telephone base is not in use.

1.
Press

2.
When you have only one system handset, your telephone base shows

3.
Calling handset and the handset rings and shows Base is calling.

-OR-

When you have more than one system handset, your
telephone base shows
or /DIR
press the SELECT softkey. The telephone base shows
Calling handset X
its screen shows Base is calling.

To answer an intercom call at the handset:

Press , , or INT to answer. Both screens show Intercom.

•

To answer an intercom call at the telephone base:

Press LINE 1 or LINE 2. Both screens show Intercom.

•

To silence the ringer of an intercom call:

Press the MUTE softkey on the originating handset or telephone base.

•

Press the SILENCE softkey on the destination handset or telephone base.

•

/CID or /DIR

to select Intercom.

INTERCOM TO:, p

ress

to select a destination handset and then

. The destination handset rings and

/CID

Handset 1

Handset 2

INTERCOM TO:

SELECT

To end an intercom call:

Press the END softkey, CANCEL, LINE 1 or LINE 2 on the telephone

1.
base; or press the END softkey, INT or OFF on the handset, or place the
handset back in the telephone base.

Both screens show Intercom ended.

2.

You can cancel the intercom call before it is answered by pressing OFF or

•

INT on your originating handset; or CANCEL on the telephone base.

If the destination handset or telephone base does not answer the intercom

•
call within 100 seconds, is in the directory or call log, or is out of range, your
originating handset or telephone base shows Unable to call try again and
returns to idle mode.

You can use a maximum of four handsets, or three handsets and the

•
telephone base, at a time. When two handsets are used on an intercom call,
use two other system handsets for an outside call.

38

Telephone operation

Answer an incoming call during an intercom call

If you receive an incoming call during an intercom call, there will be an
alert tone.

To answer an incoming call with the handset during an intercom call:

To answer the call, press

•

ends automatically.

-OR-

Press the BACK softkey to continue with the intercom call without

•

answering the incoming call. Instead, the answering system answers
the call.

To answer an incoming call from the telephone base during an
intercom call:

To answer the call, press LINE 1 or LINE 2. The intercom call

•

ends automatically.

-OR-

Press the BACK softkey to continue with the intercom call without answering

•

the incoming call. Instead, the answering system answers the call.

for line 1 or for line 2. The intercom call

39

Telephone operation

Transfer a call

From the handset:

During a call, press INT. The outside call is put on hold automatically.

1.

When you have only one system handset, your handset shows Calling

2.

base and the telephone base rings and shows Handset is calling.

-OR-
When you have more than one system handsets, the originating handset

shows INTERCOM TO:, press
press the SELECT softkey.

If you are calling the telephone base, your handset shows Calling base

•
and the telephone base rings and shows Handset X is calling.

If you are calling another handset, your handset shows

•
Calling handset X and the destination handset rings and shows
Other handset is calling.

To answer the intercom call, press LINE 1 or LINE 2 on the telephone

3.

base or press , , or INT on the handset. The outside call is still
on hold and both the originating handset and the destination handset
or the telephone base now show Intercom. You can now have a private
conversation between the handset and the telephone base or between the
two handsets.

If you want to cancel an intercom call and reconnect to the outside call

•
before the destination handset or telephone base answers, press the
corresponding line button,

If the destination handset or telephone base does not answer the intercom

•
call within 100 seconds, is in the directory or call log, or is out of range, your
originating handset shows Unable to call try again and the outside call
is still on hold. Press the corresponding line button,

originating handset

to reconnect to the outside call.

or to select a destination and then

or , on your originating handset.

or , on your

Press OFF or the END softkey on the originating handset. Both screens

4.

show Intercom ended.
The originating handset and the destination handset or telephone base

5.

show L1)ON HOLD if the call is on line 1. Press on the destination
handset or press LINE 1 on the telephone base. The same procedures
apply if the call is on line 2.

40

Telephone operation

Transfer a call (continued)

At the telephone base:

During a call, press HOLD and the outside call is put on hold. Press the

1.

MENU softkey and then press /CID or /DIR

-OR-

During a call, press the OPTION softkey and the press /CID or
/DIR

2.

to select Intercom. T

he outside call is put on hold automatically.

When you have only one system handset, your telephone base shows
Calling handset 1 and the handset rings and shows Base is calling.

-OR-
When you have more than one system handsets, your telephone base

shows

INTERCOM TO:, p

ress

/CID or /DIR
handset and then press the SELECT softkey. The telephone base shows
Calling handset X

. The destination handset rings and its screen shows

Base is calling.

To answer the intercom call on the destination handset, press , ,

3.

or INT. The outside call is still on hold and both telephone base and the
destination handset now show Intercom. You can now have a private
conversation between the telephone base and the destination handset.

If you want to cancel an intercom call and reconnect to the outside call

•
before the destination handset answers, press the corresponding line button,

LINE 1 or LINE 2, on your telephone base.

If the destination handset does not answer the intercom call within 100

•
seconds, is in the directory or call log, or is out of range, your telephone
base shows Unable to call try again and the outside call is still on hold.
Press the corresponding line button,

base to

reconnect to the outside call.

to select Intercom.

to select a destination

LINE 1 or LINE 2 on your telephone

Press CANCEL or the END softkey on the telephone base. Both screens

4.

show Intercom ended.
The telephone base and the destination handset show L1)ON HOLD if the

5.

call is on line 1. Press on the destination handset to connect the call on
line 1. The same procedures apply if the call is on line 2.

41

Telephone operation

1

2

1

2

Share an outside call

You can let another system handset or telephone base join you on an outside
call. That call continues until all participants hang up.

During a call on line 1, press on the handset or LINE 1 on the telephone

•

base to join the call.
During a call on line 2, press on the handset or LINE 2 on the telephone

•

base to join the call.

You cannot press to join the outside call. Instead, pressing picks the
first available line to make a new call.

Conference line 1 and line 2 calls

While you are on a call on line 1, and line 2 is on hold or in use, you can
conference line 1 and line 2 using the handset or the telephone base.

To conference both line 1 and line 2 calls:

While on a call, press the OPTION softkey on the

1.

handset or the telephone base.
Press the SELECT softkey to select Conference. The

2.

handset or the telephone base show Lines 1 and 2 in

conference for a few seconds.

To select an option while on a conference call:

Press the OPTION softkey on the handset or

1.

telephone base.

2.

Press

or on the handset or

/CID or /DIR on the telephone base to

select one of the following options:

End line 1 - external parties originally on line 1 ended

•

End line 2 - external parties originally on line 2 ended

•
End Conference

•
Intercom - option on the telephone base only

•
Directory

•
Call log

•
Redial last #

•

Press the SELECT softkey.

3.

Conf. 0:05:35

800-595-9511

12:45am 12/31

MUTE OPTION

Conf. 0:05:35

800-624-5688

12:45am 12/31

MUTE OPTION

42

Telephone operation

Conference line 1 and line 2 calls (continued)

To initiate an intercom call while on a conference call:

When you initiate an intercom call during a conference call, it places every
participant in the conference call on hold.

Press INT on the handset (see To initiate an intercom call with a

1.
handset on page 37).

-OR-

Select Intercom in the OPTION menu on the telephone base, then press
the SELECT softkey (see To initiate an intercom call from the
telephone base on page 38).

To reconnect to the conference call, press the END softkey, INT or OFF on

2.
the handset to end the intercom call.

-OR-

Press the END softkey, CANCEL, LINE 1 or LINE 2 on the telephone
base to end the intercom call.

Press or on the handset or LINE 1 or LINE 2 on the telephone base

3.
to reconnect to the conference call.

To end a conference call:

Press OFF on the handset or put the handset back in the telephone base.

•

-OR-

Press the OPTION softkey on the handset or telephone base. Then press

•

or on the handset or

End Conference.

-OR-

Press LINE 1 and LINE 2 on the telephone base.

•

/CID or /DIR on the telephone base to select

43

Telephone operation

Answer an incoming call during a conference call

When you subscribe to call waiting service with your telephone service
provider, you hear a beep if someone calls on line 1 or line 2 while you are
already on a conference call. When you subscribe to caller ID service with
your telephone service provider, you see the incoming call information either
on line 1 or line 2.

To answer the incoming call while on a conference call:

On the handset, press the corresponding line button, or .

•

-OR-

On the telephone base, press FLASH once to answer the call waiting call

•

on line 1, press FLASH a second time to answer the call waiting call on
line 2, and press FLASH a third time to return all original parties to the
conference call.

When you answer the incoming call during a conference call, the new party

•
joins in the conference call and places the line’s original party on hold.

Contact your telephone service provider for more information about call

•
waiting (page 31), caller ID (page 55) and voicemail service (page 61).

To end the call while on a conference call:

Press the corresponding line button, or , on the handset. The original

•

party of that line joins back the conference call.

-OR-

Press FLASH on the telephone base to end the call. Press FLASH again

•

to reconnect the original party of that line to join back the conference call.

44

Telephone operation

Directory

The directory can store up to 50 entries with up to 30 digits for each phone
number and 15 characters for each name.

Directory entries are stored at the telephone base and shared by all system

•

handsets. Any changes made on the handset or the telephone base apply
to all.

Only one handset or the telephone base can review the directory at a time.

•

If a handset tries to enter the directory while another handset or the
telephone base is already in it, its screen shows

When there are no records in the directory, the screen temporarily shows

•

Directory empty for a few seconds.
When the directory is full and you try to save an entry, the screen

•

temporarily shows Directory is full for a few seconds.
When you try to save a number already stored in the directory, the screen

•

temporarily shows Already saved for a few seconds.

Create a new directory entry

Using the handset:

Press the MENU softkey when the handset is not in use.

1.
Press or to select DIRECTORY and then press the

2.
SELECT softkey.

Press or to select Add contact, then press the

3.
SELECT softkey. The screen shows ENTER NUMBER.

Use the dialing keys (0-9) to enter the number.

4.

Press OFF to backspace and erase a digit.

•

Press and hold OFF to return to the idle mode.

•

Press to move the cursor to the left or to

•
the right.

Press and hold REDIAL/PAUSE to insert a dialing

•
pause (a p appears).

Press the NEXT softkey to move to the name. The

5.
screen shows ENTER NAME.

Use the dialing keys (see page 47) to enter the name.

6.

Press OFF to backspace and erase a character.

•

Press and hold OFF to return to the idle mode.

•

Press to move the cursor to the left or to

•
the right.

Press the SAVE softkey on the handset to save, then

7.
the screen shows the saved directory.

Press OFF to exit to the previous menu.

8.

Not available at this time

DIRECTORY

BACK SELECT

DIRECTORY

Review

Add contact

Speed dial

BACK

ENTER NUMBER

BACK NEXT

ENTER NAME

_

BACK

SELECT

SAVE

.

_

45

Telephone operation

Create a new directory entry (continued)

Using the telephone base:

Press the MENU softkey when the telephone base is

1.
not in use.

Press /CID or /DIR to select DIRECTORY and then

2.
press the SELECT softkey.

Press /CID or /DIR to select Add contact, then

3.
press the SELECT softkey. The screen shows
ENTER NUMBER.

Use the dialing keys (0-9) to enter the number.

4.

Press CANCEL to backspace and erase a digit.

•

Press and hold CANCEL to return to the idle mode.

•

Press /CID to move the cursor to the left or /DIR

•
to the right.

Press the PAUSE softkey to insert a dialing pause

•
(a p appears).

Press the NEXT softkey to move to the name. The

5.
screen shows ENTER NAME.

Use the dialing keys (see page 47) to enter the name.

6.

Press CANCEL to backspace and erase a character.

•

Press and hold CANCEL to return to the idle mode.

•

Press /CID to move the cursor to the left or /DIR to the right.

•
Press the SAVE softkey to save, then the screen shows the

7.
saved directory.

Press CANCEL to exit to the previous menu.

8.

Answering sys

Directory

Call log

Review

Add contact

Speed dial

ENTER NUMBER

PAUSE NEXT

ENTER NAME

_

BACK SAVE

SELECT

SELECT

_

46

Telephone operation

Character chart

Use the dialing keys and the chart below to enter a name (up to 15 characters).
Each press of a particular key causes the characters to be displayed in the
following order:

Number key

1

2

3

4

5

6

7

8

9

0

TONE

#

1 2 3 4 5 6 7 8 9

1 #

A B C 2 a b c

D E F 3 d e f

G H I 4 g h i

J K L 5 j k l

M N O 6 m n o

P Q R S 7 p q r s

T U V 8 t u v

W X Y Z 9 w x y z

0

*

space

Characters by number of key presses

,

, - . &

? ! / ( ) @

When entering a name in the directory, the first letter of each word is
automatically capitalized.

47

Telephone operation

Review the directory

Entries are sorted alphabetically.

To review the directory:
Using the handset:

Press when the handset is not in use.

1.

-OR-

Press the MENU softkey when the handset is not in
use. Press or to select DIRECTORY and then
press the SELECT softkey. Press the SELECT softkey
to select Review.

Press or to browse.

2.

Using the telephone base:

Press /DIR when the telephone base is not in use.

1.

-OR-

Press the MENU softkey when the telephone base
is not in use. Press /CID or /DIR to select Directory
and then press the SELECT softkey. Press the
SELECT softkey to select Review.

Press /CID or /DIR to browse.

2.

Alphabetical search

To start an alphabetical search:

Follow the steps in Review the directory above to enter the directory.

1.
Use the dialing keys to enter the letters associated with the name. For

2.
example, if you have name entries Jenny, Jessie, Kristen and Laura
in your directory, press 5 (JKL) once to see Jenny, twice to see Jessie,
three times to see Kristen, or four times to see Laura. If there is no name
entry matching your search, the next closest match in alphabetical order
appears. If necessary, press or on the handset or /CID or /DIR on
the telephone base to browse.

DIRECTORY

Review

Add contact
Speed dial

BACK

Review

Add contact
Speed dial

SELECT

SELECT

Dial a directory entry

Using the handset:

Search for the desired entry in the directory (see Review the directory or

1.
Alphabetical search above).

Press , or .

2.

Using the telephone base:

Search for the desired entry in the directory (see Review the directory or

1.
Alphabetical search above).

Press LINE 1 or LINE 2.

2.

48

Telephone operation

Edit a directory entry

Using the handset:

Search for the desired entry in the directory (see Review the directory or

1.
Alphabetical search on page 48).

When the desired entry appears, press the EDIT softkey. The screen

2.
shows EDIT NUMBER.

Use the dialing keys (0-9) to edit the number.

3.

Press OFF to backspace and erase a digit.

•

Press and hold OFF to return to the idle mode.

•

Press to move the cursor to the left or to the right.

•

Press and hold REDIAL/PAUSE to insert a dialing pause (a p appears).

•
Press the NEXT softkey to move to the name. The screen shows

4.
EDIT NAME.

Use the dialing keys (see page 47) to edit the name.

5.

Press OFF to backspace and erase a character.

•

Press and hold OFF to return to idle mode.

•

Press on the handset to move the cursor to the left or to the right.

•
Press the SAVE softkey on the handset to save, then the screen shows

6.
the edited directory.

Press OFF to exit to the previous menu.

7.

Using the telephone base:

Search for the desired entry in the directory (see Review the directory or

1.
Alphabetical search on page 48).

When the desired entry appears, press the EDIT softkey. The screen

2.
shows EDIT NUMBER.

Use the dialing keys (0-9) to edit the number.

3.

Press CANCEL to backspace and erase a digit.

•

Press and hold CANCEL to return to the idle mode.

•

Press /CID to move the cursor to the left or /DIR to the right.

•

Press the PAUSE softkey to insert a dialing pause (a p appears).

•
Press the NEXT softkey to move to the name. The screen shows

4.
EDIT NAME.

Use the dialing keys (see page 47) to edit the name.

5.

Press CANCEL to backspace and erase a character.

•

Press and hold CANCEL to return to the idle mode.

•

Press /CID to move the cursor to the left or /DIR to the right.

•
Press the SAVE softkey to save, then the screen shows the edited directory.

6.
Press CANCEL to exit to the previous menu.

7.

49

Telephone operation

Delete a directory entry

You can delete a directory entry using a handset or the telephone base.
Once a directory entry is deleted, it cannot be retrieved.

To delete an entry:

Search for the desired entry in the directory (see Review the directory or

1.
Alphabetical search on page 48).

When the desired entry appears, press the DELETE softkey. The screen

2.
then shows the next alphabetical entry in the directory.

50

Telephone operation

Store a speed dial entry

You can store up to 10 directory entries in the speed dial
directory. The speed dial entries are shared by all system
handsets and telephone base.

Using the handset:

Press the MENU softkey when the handset is not

1.
in use.

Press or to select DIRECTORY, then press the

2.
SELECT softkey.

Press or to select Speed dial, then press the

3.

SELECT softkey. The screen shows a list from
1:<empty> to 0:<empty>.

Press or to select the desired speed dial location,

4.
then press the REPLACE softkey. The screen shows
the directory listed in chronological order.

Press or to browse and select the desired

5.
entry, then press the ASSIGN softkey to confirm
your selection.

Using the telephone base:

Press the MENU softkey when the telephone base is

1.
not in use.

Press /CID or /DIR to select Directory, then press

2.
the SELECT softkey.

Press /CID or /DIR to select Speed dial, then press

3.
the SELECT softkey. The screen shows a list from
1:<empty> to 0:<empty>.

Press /CID or /DIR to select the desired speed

4.
dial location, then press the REPLACE softkey.
The screen

shows the directory listed in

chronological order.
Press /CID or /DIR to browse and select the desired

5.
entry, then press the ASSIGN softkey to confirm
your selection.

DIRECTORY

Review
Add contact

Speed dial

BACK

1:<empty>

2:<empty>
3:<empty>

DELETE

1:VTech

2:<empty>
3:<empty>

DELETE

Review
Add contact

Speed dial

1:<empty>

2:<empty>

DELETE REPLACE

800-595-9511

SELECT

SPEED DIAL

REPLACE

VTech

800-595-9511

ASSIGN

SPEED DIAL

REPLACE

SELECT

SPEED DIAL

VTech

ASSIGN

51

SPEED DIAL

1:VTech

2:<empty>

DELETE

REPLACE

Telephone operation

Review the speed dial directory

Using the handset:

Press the MENU softkey when the handset is not

1.
in use.

Press or to select DIRECTORY, then press the

2.
SELECT softkey.

Press or to select Speed dial, then press the

3.
SELECT softkey.

Press or to browse.

4.

Using the telephone base:

Press the MENU softkey when the telephone base is

1.
not in use.

Press /CID or /DIR to select Directory, then press

2.
the SELECT softkey.

Press /CID or /DIR to select Speed dial, then press

3.
the SELECT softkey.

Press /CID or /DIR to browse.

4.

Dial a speed dial entry

Using the handset:

When the handset is not in use, press and hold the assigned number of

1.
the desired speed dial entry.

Press , or .

2.

Using the telephone base:

When the telephone base is not in use, press and hold the assigned

1.
number of the desired speed dial entry.

Press LINE 1 or LINE 2.

2.

DIRECTORY

Review
Add contact

Speed dial

BACK

Review
Add contact

Speed dial

SELECT

SELECT

52

Telephone operation

Edit a speed dial entry

Using the handset:

When the handset is not in use, press and hold the assigned number of

1.
the desired speed dial entry.

When the desired entry appears, press the EDIT softkey. The screen

2.
shows EDIT NUMBER.

Use the dialing keys (0-9) to edit the number.

3.

Press OFF to backspace and erase a digit.

•

Press and hold OFF to return to the idle mode.

•

Press to move the cursor to the left or to the right.

•

Press and hold REDIAL/PAUSE to insert a dialing pause (a p appears).

•
Press the NEXT softkey to move to the name. The screen shows

4.
EDIT NAME.

Use the dialing keys (see page 47) to edit the name.

5.

Press OFF to backspace and erase a character.

•

Press and hold OFF to return to idle mode.

•

Press on the handset to move the cursor to the left or to the right.

•
Press the SAVE softkey to save, then the screen shows the edited entry.

6.
Press OFF to exit to the idle mode.

7.

Using the telephone base:

When the telephone base is not in use, Press and hold the assigned

1.
number of the desired speed dial entry.

When the desired entry appears, press the EDIT softkey. The screen

2.
shows EDIT NUMBER.

Use the dialing keys (0-9) to edit the number.

3.

Press CANCEL to backspace and erase a digit.

•

Press and hold CANCEL to return to the idle mode.

•

Press /CID to move the cursor to the left or /DIR to the right.

•

Press the PAUSE softkey to insert a dialing pause (a p appears).

•
Press the NEXT softkey to move to the name. The screen shows

4.
EDIT NAME.

Use the dialing keys (see page 47) to edit the name.

5.

Press CANCEL to backspace and erase a character.

•

Press and hold CANCEL to return to the idle mode.

•

Press /CID to move the cursor to the left or /DIR to the right.

•
Press the SAVE softkey to save, then the screen shows the edited entry.

6.
Press CANCEL to exit to the idle mode.

7.

53

Telephone operation

Reassign a speed dial entry

You can reassign a speed dial entry using a handset or the telephone base.

To edit an entry:

Search for the desired entry in the speed dial directory (see Review the

1.
speed dial directory on page 52).

When the desired entry appears, press the REPLACE softkey. The screen

2.
shows the directory listed in chronological order.

Press or on the handset or /CID or /DIR on the telephone base to

3.
browse and select another desired entry, then press the ASSIGN softkey
to confirm your selection.

Press OFF on the handset or CANCEL on the telephone base to exit to

4.
the previous menu.

Delete a speed dial entry

You can delete a speed dial entry using a handset or the telephone base.
Once a speed dial entry is deleted, it cannot be retrieved.

To delete an entry:

Search for the desired entry in the speed dial directory (see Review the

1.
speed dial directory on page 52).

When the desired entry appears, press the DELETE softkey. The screen

2.
then shows the speed dial directory.

54

Telephone operation

About caller ID

This product supports caller ID services provided by most telephone service
providers. Depending on your service subscription, you may see the caller’s
number, or the caller’s name and number that are sent by the telephone
service provider after the first or second ring. Caller ID allows you to see the
name, number, date and time of calls.

Information about caller ID with call waiting

Caller ID with call waiting lets you see the name and telephone number of the
caller before answering the telephone, even while on another call.

It may be necessary to change your telephone service to use this feature.
Contact your telephone service provider if:

You have both caller ID and call waiting, but as separate services (you may

•

need to combine these services).
You have only caller ID service, or only call waiting service.

•

You do not subscribe to caller ID or call waiting services.

•

There are fees associated with caller ID services. In addition, services may
not be available in all areas.

This product can provide information only if both you and the caller are in
areas offering caller ID service and if both telephone service providers use
compatible equipment. The time and date are sent by the telephone service
provider along with the call information.

Caller ID information may not be available for every incoming call. Callers
may intentionally block their names and/or telephone numbers. To view call
log entries with numbers between 16 and 24 digits, you must save the entry
to the directory (see page 59).

You can use this product with regular caller ID service, or you can use this
product’s other features without subscribing to either caller ID or combined
caller ID with call waiting service.

55

Telephone operation

1

1

Caller ID history

If you subscribe to caller ID service provided by your telephone service
provider, information about each caller will appear after the first or second
ring. If you answer a call before the caller information appears on the screen,
it is not saved in the call log.

The call log stores up to 50 entries. Each entry has up to 24 digits for the

•

phone number and 15 characters for the name. If the phone number has
more than 15 digits, only the last 15 digits appear. If the name has more
than 15 characters, only the first 15 characters are shown and saved in the
call log.

You can review, redial, and copy an entry into the directory.

•

Entries appear in reverse chronological order.

•

When the call log is full, the oldest entry is deleted to make room for new

•

incoming call information.

L1)X Missed and/or L2)X Missed displays when there are new call log

•

entries that have not been reviewed.

Call log empty shows when there are no records in the call log.

•

Only one handset or the telephone base can review the call log at a time. If

•

a handset tries to enter the call log while another handset or the telephone
base is already in it, its screen shows Not available at this time.

If the phone number has more than 24 digits, it will not be saved or shown in
the call log.

Missed calls indicator

When there are calls that have not been reviewed in
the call log, the corresponding line message,
L1)X Missed or L2)X Missed

, shows on the handset and

the telephone base.
Each time you review a call log entry marked NEW, the

number of missed calls decreases by one.
When you have reviewed all the missed calls, the missed

calls indicator no longer shows.
If you do not want to review the missed calls one by one,

press and hold OFF on the handset or CANCEL on the
telephone base to erase the missed calls indicator. All the entries are then
considered old and kept in the call log.

56

L1)X Missed
L2)X Missed
12:45am 12/31

800-595-9511

12:45am 12/31

DELETE SAVE

Handset

VTech

MENU

NEW

Telephone operation

Memory match

When the incoming telephone number matches exactly a telephone number
in your directory, the name on the screen matches the corresponding name
in your directory.

For example, if Linda Jones calls, her name appears as Linda if this is how
you entered it into your directory.

The number shown in the call log is in the format sent by the telephone
service provider. The telephone service provider usually delivers 10-digit
phone numbers (area code plus phone number). If the last 7-digit of an
incoming telephone number does not match a number in your directory, the
name appears as it is delivered by the telephone service provider.

Review the call log

Using the handset:

Press CID when the handset is not in use.

1.
Press or to browse.

2.

-OR-

Press the MENU softkey when the handset is not

1.
in use.

Press or to select CALL LOG, then press the

2.
SELECT softkey.

Press

3.

4.

the SELECT softkey

Press or to browse.

to select Review.

Using the telephone base:

Press /CID when the telephone base is not in use.

1.
Press /CID or /DIR to browse.

2.

-OR-

Press the MENU softkey when the telephone base is

1.
not in use.

Press /CID or /DIR to select Call log, then press the

2.
SELECT softkey.

Press

3.

4.

the SELECT softkey to

Press /CID or /DIR to browse.

The name (if available), telephone number, date and time of all incoming

•
calls are shown on the screen.

You hear a double beep when you have reached the beginning or end of the

•

call log.

select Review.

CALL LOG

BACK SELECT

CALL LOG

Review

Del all calls

BACK

Directory

Call log

Page all HS

SELECT

SELECT

Review

Delete all calls

SELECT

57

Telephone operation

Make a call log entry ready to dial

Although the call log entries received have 10 digits
(the area code plus the seven-digit number), in some
areas, you may need to dial only the seven digits, 1 plus
the seven digits, or 1 plus the area code plus the seven
digits. You can change the number of digits that you dial
from the call log and store to the directory.

While reviewing the call log, press # repeatedly to show
different dialing options for local and long distance
numbers before dialing or saving the telephone number in
the directory.

Press 1 repeatedly if you need to add or remove 1 in
front of the telephone number before dialing or saving it in the directory.

When the number is shown in the correct format for dialing, press

, or on the handset; or LINE 1 or LINE 2 on the telephone base to

call the number.

Dial a call log entry

Using the handset:

Search for the desired entry in the call log (see Review the call log on

1.
page 57).

When the desired entry appears and is in the correct format for dialing,

2.
press , or to dial the entry.

Using the telephone base:

Search for the desired entry in the call log (see Review the call log on

1.
page 57).

When the desired entry appears and is in the correct format for dialing,

2.
press LINE 1 or LINE 2 to dial the entry.

800-595-9511

1-800-595-9511

595-9511

1-595-9511

595-9511

1-595-9511

800-595-9511

1-800-595-9511

58

Telephone operation

Save a call log entry to the directory

Using the handset:

Select a desired entry in the call log (see Review the call log on page 57)

1.
When the desired entry appears, press the SAVE softkey. The screen

2.
shows EDIT NUMBER.

Use the dialing keys (0-9) to edit the number.

3.

Press OFF to backspace and erase a digit.

•

Press and hold OFF to return to the idle mode.

•

Press to move the cursor to the left or to the right.

•

Press and hold REDIAL/PAUSE to insert a dialing pause (a p appears).

•
Press the NEXT softkey to move to the name. The screen displays

4.
EDIT NAME.

Use the dialing keys (see page 47) to edit the name.

5.

Press OFF to backspace and erase a character.

•

Press and hold OFF to return to the idle mode.

•

Press to move the cursor to the left or to the right.

•
Press the SAVE softkey, then the screen shows the saved directory.

6.
Press OFF to exit to the previous menu.

7.

Using the telephone base:

Select a desired entry in the call log (see Review the call log on page 57)

1.
When the desired entry appears, press the SAVE softkey. The screen

2.
shows EDIT NUMBER.

Use the dialing keys (0-9) to edit the number.

3.

Press CANCEL to backspace and erase a digit.

•

Press and hold CANCEL to return to the idle mode.

•

Press /CID to move the cursor to the left or /DIR to the right.

•

Press the PAUSE softkey to insert a dialing pause (a p appears).

•
Press the NEXT softkey to move to the name. The screen displays

4.
EDIT NAME.

Use the dialing keys (see page 47) to edit the name.

5.

Press CANCEL to backspace and erase a character.

•

Press and hold CANCEL to return to the idle mode.

•

Press /CID to move the cursor to the left or /DIR to the right.

•
Press the SAVE softkey, then the screen shows the saved directory.

6.
Press CANCEL to exit to the previous menu.

7.

If you try to save a call log entry to the directory that is already saved in

•
the directory, the telephone base or handset shows Already saved.

If you try to save a call log entry without caller ID information, the telephone

•
base or handset shows Unable to save.

.

.

59

Telephone operation

Delete from the call log

You can use a handset or the telephone base to delete from the call log.

To delete a single entry:

Select a desired entry in the call log (see Review the call log on page 57)

1.
When the desired entry appears, press the DELETE softkey. The screen

2.
shows the previous call log entry.

To delete all entries:
Using the handset:

Press the MENU softkey when the handset is not

1.
in use.

Press or to select Call log, then press the

2.
SELECT softkey.

Press or to select Del all calls, then press the

3.
SELECT softkey. The screen shows Delete all calls?

Press the YES softkey to delete or press the

4.

NO softkey to exit to the previous menu.

Using the telephone base:

Press the MENU softkey when the telephone base is

1.
not in use.

Press /CID or /DIR to select Call log and then press

2.
the SELECT softkey.

Press /CID or /DIR to select Del all calls, then

3.
press the SELECT softkey. The screen shows

Delete all calls?

Press the YES softkey to delete or press the NO

4.
softkey to exit to the previous menu.

CALL LOG

Review

Del all calls

BACK

SELECT

Delete all

calls?

YES NO

Review

Del all calls

SELECT

Delete all

calls?

YES NO

.

Call log display screen messages

Displays When

Private name

Private number

Private caller

Unknown name

Unknown number

Unknown caller

Long distance OR
L (before the caller’s number)

The caller is blocking the name.

The caller is blocking the telephone number.

The caller is blocking the name and number.

This caller’s name is unavailable.

This caller’s number is unavailable.

No information is available about this caller.

It is a long distance call.

60

Answering system operation

Answering system and voicemail

Your telephone has separate indicators for two different types of voice
messages: those left on its built-in answering system and those left on your
telephone service provider’s voicemail (fees may apply). Your telephone’s
built-in answering system messages and voicemail messages are separate.
Each alerts you to new messages differently.

If the 1 icon and a line number appear on the handset and telephone

•
base, your telephone service provider is indicating that it has new voicemail
for you. To listen to your voicemail, you typically dial an access number
provided by your telephone service provider, followed by a security code
or PIN.

If the /MAILBOX LINE 1 or /MAILBOX LINE 2 button on the

•
telephone base flashes, your digital answering system has new messages
for you. To listen to the messages, press the flashing mailbox button.

Some telephone service providers bundle or combine multiple services like
voicemail and call waiting, so you may not be aware that you have voicemail.
To check what services you have and how to access them, contact your
telephone service provider.

To use your voicemail service rather than your answering system, turn off
your answering system. To use your answering system rather than your
voicemail service, contact your telephone service provider to deactivate
your voicemail service. You can also use your telephone answering system
and voicemail together by setting your built-in answering system to answer
before voicemail answers as described below. To learn how to program your
voicemail settings, contact your telephone service provider. Then, if you are
on a call, or if the answering system is busy recording a message and you
receive another call, the second caller can leave a voicemail message.

Set your answering system to answer calls at least two rings earlier than your
voicemail is set to answer. For example, if your voicemail answers after six
rings, set your answering system to answer after four rings. Some voicemail
providers may program the delay before answering calls in seconds instead
of rings; in this case, allow six seconds per ring when determining the
appropriate setting.

Message capacity

The answering system of line 1 and line 2 can each record and store up to
99 messages. Each message can be up to four minutes in length. The total
storage capacity of each telephone line for the announcement, messages
and memos is approximately 14 minutes. The actual recording time depends
on individual message characteristics. Messages remain available for replay
until you delete them.

61

Answering system operation

New message indication

When there are new messages on the answering system
of line 1, L1)X New Msgs and 1 display on the handset
and 1 on the telephone base. /MAILBOX LINE 1
flashes on the telephone base.

When there are new messages on the answering system
of line 2, L2)X New Msgs and 2 display on the handset
and telephone base. /MAILBOX LINE 2 flashes on
the telephone base.

When there are new messages on the answering
system of both line 1 and line 2, L1)X New Msgs,

L2)X New Msgs and

1 2 on the telephone base. /MAILBOX LINE 1 and

1

display on the handset and

2

L1) X New Msgs
L2) X New Msgs

12:45pm 12/31

BACK

1 2

L1) X New Msgs
L2) X New Msgs
12:45pm 12/31

BACK SELECT

/MAILBOX LINE 2 flash on the telephone base.

Call intercept

If you want to talk to the caller who is leaving a message on line 1, press
on the handset or press LINE 1 on the telephone base.

If you want to talk to the caller who is leaving a message on line 2, press
on the handset or press LINE 2 on the telephone base.

SAVE

1
2

62

Answering system operation

Message playback

If you have new messages, the telephone plays only the new messages
(oldest first). If there are no new messages, the telephone plays back all
messages (oldest first).

When playback begins, you hear the total number of messages followed by
the day and time of the message. After the last message, the telephone
announces,

To play messages using the telephone base:

Press /MAILBOX LINE 1 for line 1 or /MAILBOX LINE 2 for line 2

1.

to listen to messages.

Options during playback:

•

•

•
/REPEAT twice to listen to the previous message.

•
to the next message.

•
line 2 to stop listening to messages.

•

To play messages using the handset:

Press the MENU softkey when the handset is not in use.

1.

Press the SELECT softkey to select ANSWERING SYS.

2.

Press or to select Mailbox 1 or Mailbox 2. Press the SELECT softkey.

3.

Press or to select Play messages, then press the SELECT softkey.

4.

Options during playback:

•

•

•
to the previous message.

•
next message.

•

•

“End of messages.”

Press /VOL/ to adjust the speaker volume.
Press /SKIP to skip to the next message.
Press /REPEAT to repeat the message currently playing. Press

Press X/DELETE to delete the current message. The system advances

Press /MAILBOX LINE 1 for line 1 or /MAILBOX LINE 2 for

Press CANCEL to exit to the previous menu.

Press /VOL/ to adjust the speaker volume.
Press 6 to skip to the next message.
Press 4 to repeat the message currently playing. Press 4 twice to listen

Press 3 to delete the current message. The system advances to the

Press 5 to stop.
Press the BACK softkey to exit to the previous menu.

When the memory of the answering system is full on line 1 or line 2, the

•
corresponding line message, L1)Ans Sys Full or L2)Ans Sys Full, displays
on both the handset and the telephone base. Delete some messages to
make room for new messages.

You can only delete old messages, which are messages you have played.

•

63

Answering system operation

Delete all messages

To delete all old messages with the telephone base:

Press

1.

2.

3.

-OR-

1.

2.

3.

4.

To delete all old messages with the handset:

1.

2.

3.

4.

5.

X/DELETE

Press /CID or /DIR to select Mailbox 1 or Mailbox 2, then press the
SELECT softkey.

The telephone base shows Delete all old messages? Press the
YES softkey to confirm your selection or press the NO softkey to return

to the previous menu.

Press the MENU softkey when the telephone base is not in use.
SELECT softkey to select Answering sys.

Press /CID or /DIR to select Mailbox 1 or Mailbox 2, then press the
SELECT softkey.

Press the SELECT softkey to select Delete all old.
The telephone base shows Delete all old messages? Press the

YES softkey to confirm your selection or press the NO softkey to return
to the previous menu.

Press the MENU softkey when the handset is not in use.
Press the SELECT softkey to select ANSWERING SYS.
Press or to select Mailbox 1 or Mailbox 2, then press the

SELECT softkey.
Press or to select Delete all old, then press the SELECT softkey.
The handset shows Delete all old messages? Press the YES softkey

to confirm your selection or press the NO softkey to return to the
previous menu.

when the telephone base is not in use.

Press the

64

Answering system operation

Record and play memos

Memos are your own recorded messages used as reminders for yourself
or others who use the same answering system. You can record your own
memos using the handset or telephone base. Playback and delete them the
same way as incoming messages.

Record a memo using the telephone base:

Press

1.

Press the SELECT softkey to select Memo.

2.

Press /CID or /DIR to select Mailbox 1 or Mailbox 2, then press the

3.

SELECT softkey.
The telephone base announces,

4.

you are done.”

telephone base. Press 5 or the STOP softkey when finished recording.
The telephone base announces,

-OR-

Press the MENU softkey when the telephone base is not in use.

1.

Press the SELECT softkey to select Answering sys.

2.

Press /CID or /DIR to select Mailbox 1 or Mailbox 2, then press the

3.

SELECT softkey.
Press /CID or /DIR to select Record memo, then press the

4.

SELECT softkey.
The telephone base announces,

5.

you are done.”

telephone base. Press 5 or the STOP softkey when finished recording.
The telephone base announces,

/REC while the telephone base is not in use.

•

“Record after the tone. Press 5 when

After the tone, speak towards MIC (microphone) of the

“Recorded.”

“Record after the tone. Press 5 when

After the tone, speak towards the microphone MIC of the

“Recorded.”

Record a memo using the handset:

Press the MENU softkey when the handset is not in use.

1.

Press or to select ANSWERING SYS, then press the SELECT softkey.

2.

Press or to select Mailbox 1 or Mailbox 2. Press the SELECT softkey.

3.

Press or to select Record memo, then press the SELECT softkey.

4.

The handset announces,

5.

done.”

After the tone, speak towards the microphone of the handset.

Press 5 or the STOP softkey when finished recording. The handset

6.

announces,

•

is full.

•

•

“Recorded.”

“Memory is full” is announced if you record a memo when the memory

Each memo can be up to four minutes in length.
Memos shorter than one second are not recorded.

“Record after the tone. Press 5 when you are

65

Answering system operation

Remote access

A two-digit security code is required to access the answering system
remotely from any touch-tone telephone. The preset code is 19. See
Remote access code on page 28 to change the code.

Dial your telephone number from any touch-tone telephone.

1.

When the system plays your announcement, enter the two-digit

2.

security code.
Once the new messages have played, you can also enter one of the

3.

following remote commands.

Command Function

1

2

3

33

4

44

5

*5

6

*7

8

0

Play all messages.

Play only new messages.

Delete the current message (during playback).

Delete all old messages.

Repeat the current message (during playback).

Skip to the previous message (during playback).

Stop.

Hear a list of remote commands.

Skip to the next message (during playback).

Record a new announcement.

End the call.

Turn the answering system on or off.

Hang up or press 8 to end the call.

4.

If you do not press any key after you enter the remote access code, all new

•
messages play. If there are no new messages, all old messages play.

Once the new messages have played, the telephone announces the help

•
menu options. If you do not press any key within 20 seconds, the remote
access call automatically disconnects.

When the answering system is turned off, the telephone answers after

•
10 rings, and announces, “Please enter your remote access code.”

When the memory is full, the answering system answers incoming

•

calls after 10 rings and announces, “Memory is full. Enter the remote

access code.”

66

Appendix

Screen display messages

Already saved

Base is calling

Call log empty

Calling base

Calling handset

(for models with one handset)

Calling handset X

(for models with two or more handsets)

Directory empty

Directory is full

Ended

Handset is calling

(for models with one handset)

Handset X is calling

(for models with two or more handsets)

Other handset is calling

(for models with two or more handsets)

Intercom

Intercom ended

L1)X Missed

L2)X Missed

L1)Ans Sys Full

L2)Ans Sys Full

L1)IN USE

L2)IN USE

L1)X New Msg(s)

L2)X New Msg(s)

The telephone number entered is already
stored in the directory.

Telephone base is calling.

There are no call log entries.
A system handset is calling the

telephone base.
Another system handset or the telephone base

is calling a system handset.

There are no directory entries.
The directory is full.
You have just ended a call.
The telephone base is called by a

system handset.

A system handset is called by another
system handset.

A system handset or the telephone base is on
an intercom call.

You have just ended an intercom call.
There are calls that have not been reviewed in

your call log on line 1.
There are calls that have not been reviewed in

your call log on line 2.
Answering system of line 1 is full.

Answering system of line 2 is full.
Line 1 is in use.
Line 2 is in use.

There are new voicemail messages from your
telephone service provider on line 1.

There are new voicemail messages from your
telephone service provider on line 2.

67

Appendix

Screen display messages (continued)

L1)NO LINE

L2)NO LINE

Line 1 Incoming call

Line 2 Incoming call

Microphone ON

Microphone off

No signal, call ended

Not available at this time

Out of range OR
no power at base

Paging all handsets

**Paging**

Place handset in charger

Ringer muted

Saved

Unable to call try again

Unable to save

There is no telephone line connected on line 1.
There is no telephone line connected on line 2.
There is an incoming call on line 1.
There is an incoming call on line 2.
MUTE is turned off and the person on the

other end can hear you.
You have turned off the handset microphone.

The other party cannot hear you but you can
hear the other party.

Communication between the system handset
and telephone base is lost during a call.

One system handset or the telephone base is
already viewing the call log or directory and
another handset/telephone base attempts to
review it.

The system handset cannot communicate with
the telephone base. Check the telephone base
power connection or move closer.

The telephone base is paging handset(s).
The system handset is paged.
The battery is very low. Place the system

handset in the telephone base for recharging.
The ringer is muted temporarily during an

incoming call.
Your selection has been saved.

You try to make an intercom call but the
system handset/telephone base you are calling
is in the directory, in the call log, on an outside
call, or the system handset is out of range.

You try to save a caller ID entry with no name
or number.

68

Appendix

Handset and telephone base indicators

Handset lights

On when the handset speakerphone is in use.

CHARGE

Telephone base lights

LINE 1

LINE 2

/ON/OFF LINE 1

/ON/OFF LINE 2

/MAILBOX LINE 1

/MAILBOX LINE 2

On when the handset is charging in the telephone base.

On when line 1 is in use or another telephone sharing
line 1 is in use.

Flashes quickly when there is an incoming call on line 1.
Flashes slowly when a call on line 1 is on hold.

On when line 2 is in use or another telephone sharing
line 2 is in use.

Flashes quickly when there is an incoming call on line 2.
Flashes slowly when a call on line 2 is on hold.

On when the answering system of line 1 is turned on.

On when the answering system of line 2 is turned on.

Flashes when there are new messages in the mailbox
of line 1.

Flashes when there are new messages in the mailbox
of line 2.

69

Appendix

1

1

1

1

1

1

1

2

Handset screen icons

Handset battery is charging (animated displayed).
Becomes solid when the battery is fully charged.

Flashes when the battery is low and needs charging.

1

2

1

Line 1 is in use.

Line 2 is in use.

Handset ringer of line 1 is turned off.

2

1
2

1

2

1
2

1

2

1
2

AnS1
ON

AnS
ON

2

AnS1
ON

2

NEW

MUTE

Handset ringer of line 2 is turned off.

Handset ringers of line 1 and line 2 are turned off.

New voicemail received on line 1 from the telephone
service provider.

New voicemail received on line 2 from the telephone
service provider.

New voicemail received on lines 1 and 2 from the telephone
service provider.

New answering system message(s) on line 1.

New answering system message(s) on line 2.
New answering system messages on lines 1 and 2.

Answering system of line 1 is turned on.

Answering system of line 2 is turned on.

Answering systems of line 1 and line 2 are turned on.

Speakerphone is in use.

A wired headset is being used.

New missed call(s) in call log.

Microphone is muted.

70

Appendix

1

1

1

1

1

1

Telephone base screen icons

1

2

1

2

112

1

2

112

1

2

1 2

NEW

MUTE

Line 1 is in use.

Line 2 is in use.

Handset ringer of line 1 is turned off.

Handset ringer of line 2 is turned off.

Handset ringers of lines 1 and 2 are turned off.

New voicemail received on line 1 from the telephone
service provider.

New voicemail received on line 2 from the telephone
service provider.

New voicemail received on lines 1 and 2 from the telephone
service provider.

New answering system message(s) on line 1.

New answering system message(s) on line 2.

New answering system messages on lines 1 and 2.

New missed call(s) in call log.

Microphone is muted.

71

Appendix

Expand your telephone system

You can add new handsets (DS6101, purchased separately) to your
telephone base. Your telephone base supports a maximum of 12 handsets.
For more details, refer to the user’s manual that comes with your DS6101 new
handset.

72

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.
For Customer Service, visit our website at www.vtechphones.com or call
1 [phone]. In Canada, go to www.vtechcanada.com or dial
1 [phone].

My telephone does not work at all.

Make sure the battery is installed and charged correctly (page 4). For optimum daily

•
performance, return the handset to the telephone base after use.

Make sure the power adapter is securely plugged into an outlet not controlled by a

•
wall switch.

Make sure the telephone line cord is plugged firmly into the telephone base and the

•
telephone wall jack.

Unplug the electrical power to the telephone base. Wait for approximately 15

•
seconds, then plug it back in. Allow up to one minute for the cordless handset and
telephone base to synchronize.

Charge the battery in the handset for up to 16 hours.

•
If the battery is completely depleted, it may take up to 30 minutes to charge the

•
handset before Low battery appears on the screen (page 4).

Remove and install the battery again. If that still does not work, it may be necessary

•
to purchase a new battery.

Disconnect the telephone base from the telephone wall jack and plug in a working

•
telephone. If the other telephone does not work, the problem is probably in the wiring
or telephone service. Call the telephone service provider.

The display shows L1>NO LINE or L2>NO LINE. I cannot get a dial tone.

First, try all the above suggestions.

•

Make sure the telephone line cord is plugged firmly into the telephone base and the

•
telephone wall jack.

Disconnect the telephone line cord from your telephone and connect it to another

•
telephone. If there is no dial tone on that other telephone either, then the telephone line
cord may be defective. Try installing a new telephone line cord.
If changing the telephone line cord does not help, the wall jack (or the wiring to this wall
jack) may be defective. Contact your telephone service provider.

73

Appendix

Troubleshooting

The display shows Press [HOLD] on base for 4 sec, then press [#] on
handset. The handset does not work at all.

The handset is deregistered from the telephone base. To register it back:

•

1. Place the handset in the telephone base. Make sure it displays Press [HOLD]
on base for 4 sec, then press [#] on handset.

2. Press and hold HOLD on the telephone base for about four seconds until the
telephone base displays Registering handset.

3. While the handset is still in the telephone base, press # (pound key) on the
handset. The handset shows Registering... Please wait. Both the telephone
base and the handset show HANDSET X Registered (X represents the handset
number assigned) and you hear a beep when the registration completes. This

process takes about 60 seconds.
If the registration fails, the handset shows Registration failed. Remove the
handset from the telephone base and place it back in. Then repeat Steps 1 to 3
again.

I cannot dial out.

First, try all the above suggestions.

•

Make sure there is a dial tone before dialing. It is normal if the handset takes a

•

second or two to synchronize with the telephone before producing a dial tone. Wait
an extra second before dialing.

If the other telephones in your home are having the same problem, the problem is

•

in the wiring or telephone service. Contact your telephone service provider (charges
may apply).

Eliminate any background noise. Mute the cordless handset before dialing, or dial

•

from another room in your home with less background noise.

Low battery shows on handset screen.

Place the handset in the telephone base for recharging.

•

Remove and install the battery again and use it until fully depleted, then recharge the

•

handset in the telephone base for up to 16 hours.
If the above measures do not correct the problem, replace the battery.

•

The battery does not charge in the handset or the handset battery does
not accept charge.

Make sure the handset is placed in the telephone base correctly. The CHARGE light

•

on the handset should be on.
Remove and install the battery again, then charge for up to 16 hours.

•

If the handset is in the telephone base but the CHARGE light on the handset is not

•

on, refer to The CHARGE light is off in this section (page 75).
If the battery is completely depleted, it may take up to 30 minutes to charge the

•

handset before Low battery appears on the screen (page 4).
Purchase a new battery. Refer to the Battery section (page 4).

•

74

Appendix

Troubleshooting

The CHARGE light is off.

Clean the charging contacts on the handset and telephone base each month with a

•

pencil eraser or a dry non-abrasive fabric.
Make sure the power adapter and telephone line cord are plugged in correctly

•

and securely.
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to

•

one minute for the handset and telephone base to reset.

The telephone does not ring when there is an incoming call.

Make sure the handset ringer volume is not set to off or the lowest level (page 15)

•

and the telephone base ringer volume is not set to off or the lowest level (page 20).
Make sure the telephone line cord and power adapter are plugged in properly

•

(pages 2 and 3).
The handset may be too far from the telephone base. Move it closer to the telephone

•

base.
There may be too many extension phones on the telephone line to allow all of them to

•

ring simultaneously. Unplug some of them.
If the other telephones in your home are having the same problem, the problem is in

•

the wiring or telephone service. Contact your telephone service provider (charges
may apply).
Other electronic products such as HAM radios and other DECT phones can cause

•

interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices.

Test a working telephone at the telephone wall jack. If another telephone has the

•

same problem, the problem is in the telephone wall jack. Contact your telephone
service provider (charges may apply).

The telephone line cord may be defective. Install a new telephone line cord.

•

Remove and install the battery again and place the handset in the telephone base.

•

Wait for the handset to synchronize with the telephone base. Allow up to one minute

•

for this to take place.

My handset beeps and is not performing normally.

Make sure the power cord is securely plugged into the telephone base. Plug the

•

telephone base into a different working electrical outlet not controlled by a wall switch.
Move the handset closer to the telephone base. It may be out of range.

•

Reset the telephone base by unplugging the electrical power to the base. Wait for 15

•

seconds and plug it back in again. Allow up to one minute for the cordless handset
and the telephone base to synchronize.

Other electronic products such as HAM radios and other DECT phones can cause

•

interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices.

75

Appendix

Troubleshooting

There is interference during a telephone conversation.
My calls fade out when I am using the cordless handset.

The handset may be out of range. Move it closer to the telephone base.

•

If you subscribe to high-speed Internet service (DSL - digital subscriber line) through

•

your telephone lines, you must install a DSL filter between the telephone line cord
and the telephone wall jack. The filter prevents noise and caller ID problems caused
by DSL interference. Contact your DSL service provider for more information about
DSL filters.

Appliances or other cordless telephones plugged into the same circuit as the

•

telephone base can cause interference. Try moving the appliance or telephone base
to another outlet.

Other electronic products such as HAM radios and other DECT phones can cause

•

interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices.

If your telephone is plugged in with a modem or a surge protector, plug the telephone

•

(or modem/surge protector) into a different location. If this doesn’t solve the problem,
relocate your telephone or modem farther apart from each other, or use a different
surge protector.

The location of your telephone base can impact the performance of your cordless

•

phone. For better reception, install the telephone base in a centralized location within
your home or office, away from walls or other obstructions. In many environments,
elevating the telephone base improves overall performance.

Disconnect the telephone base from the telephone wall jack and plug in a corded

•

telephone. If calls are still not clear, the problem is probably in the wiring or telephone
service. Contact your telephone service provider (charges may apply).

If the other telephones in your home are having the same problem, the problem is

•

in the wiring or telephone service. Contact your telephone service provider (charges
may apply).

I hear other calls when using the telephone.

Disconnect the telephone base from the telephone wall jack. Plug in a different

•

telephone. If you still hear other calls, the problem is probably in the wiring or
telephone service. Contact your telephone service provider.

I hear noise on the cordless handset and the keys do not work.

Make sure the telephone line cord is plugged in securely.

•

My caller ID features are not working properly.

Caller ID is a subscription service. You must subscribe to this service from your

•

telephone service provider for this feature to work on your telephone.
The caller may not be calling from an area which supports caller ID.

•

Both your and the callers’ telephone service providers must use equipment

•

compatible with the caller ID service.
The caller ID information shows after the first or second ring.

•

76

Appendix

Troubleshooting

If you subscribe to high-speed Internet service (DSL - digital subscriber line) through

•

your telephone lines, you must install a DSL filter between the telephone line cord
and the telephone wall jack. The filter prevents noise and caller ID problems caused
by DSL interference. Contact your DSL service provider for more information about
DSL filters.

The telephone does not receive caller ID or the telephone does not show
caller ID during call waiting.

Make sure you subscribe to caller ID with call waiting features provided by your

•

telephone service provider.
The caller may not be calling from an area which supports caller ID.

•

Both your and the caller’s telephone service providers must use equipment

•

compatible with caller ID service.
If you subscribe to high-speed Internet service (DSL - digital subscriber line) through

•

your telephone lines, you must install a DSL filter between the telephone line cord
and the telephone wall jack. The filter prevents noise and caller ID problems caused
by DSL interference. Contact your DSL service provider for more information about
DSL filters.

Caller ID entries do not match the numbers I need to dial.

Caller ID service delivers 10 digits (the area code plus the seven-digit number). If you

•

need to dial something other than 10 digits, see page 58 for instructions on changing
the number.

If you dial seven digits for local calls you may want to use the home area code feature

•

(pages 14 and 19).

Out of range OR no power at base shows on the handset screen.

The handset may be out of range. Move it closer to the telephone base.

•

Make sure the power cord is securely plugged into the telephone base. Use a working

•

electrical outlet not controlled by a wall switch.
Reset your telephone by unplugging the power adapter from the telephone base.

•

Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in
the power adapter and install the battery again. Place the handset in the telephone
base and allow up to one minute for the handset and telephone base to synchronize.

Other electronic products such as HAM radios and other DECT phones can cause

•

interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices.

An 1 icon and a line number appear on the handset and telephone
base screen and I don’t know why.

Your telephone has voicemail indication that is separate from the built-in answering

•

system. If the 1 icon and a line number appear on the display, your telephone has
received a signal from your telephone service provider that you have a voicemail
message waiting for you to retrieve from them. Contact your telephone service
provider for more information on how to access your voicemail.

77

Appendix

Troubleshooting

I cannot retrieve voicemail messages.

Your telephone has both a built-in answering system and voicemail indication. They

•

are independent features and each alerts you to new messages differently (page 61).
If you subscribe to voicemail service from your telephone service provider (charges
may apply), contact your telephone service provider for more information on how to
access your voicemail.

The answering system does not answer after the correct number
of rings.

Make sure the answering system is on. When the answering system is on, the

•

ANS ON icon with the corresponding line number(s) should show on the handset
and the corresponding telephone base light(s), /ON/OFF LINE 1 and/or

/ON/OFF LINE 2, should be lit on the telephone base.

If toll saver is selected, the number of rings changes to two when there are new

•

messages waiting (page 27).

If the memory is full or if the answering system is off, the answering system answers

•

after 10 rings.

In some cases, the answering system is affected by the ringing system used by the

•

telephone service provider.
If you subscribe to voicemail service, change the number of rings so that your

•

answering system answers before your voicemail answers (page 61). To
determine how many rings will activate your voicemail, please contact your telephone
service provider.

If there is a fax machine connected to the same telephone line, try disconnecting the

•

fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with the answering system.

The outgoing announcement is not clear.

When recording the announcement, make sure you speak in a normal tone of voice

•

towards the microphone of the handset or the telephone base.
Make sure there is no background noise when recording.

•

The answering system does not record messages.

Make sure the answering system is on.

•

When the answering machine memory is full, it does not record new messages until

•

some old messages are deleted.
If you subscribe to voicemail service, change the number of rings so that your

•

answering system answers before your voicemail answers (page 61). To determine
how many rings will activate your voicemail, please contact your telephone service
provider.

If there is a fax machine connected to the same telephone line, try disconnecting the

•

fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with the answering system.

78

Appendix

Troubleshooting

The messages on the answering system are very difcult to hear.

Press /VOL on the handset or telephone base to increase the speaker volume.on the handset or telephone base to increase the speaker volume.

•

The messages on the answering system are incomplete.

If a caller leaves a very long message, part of it may be lost when the answering

•

system disconnects the call after four minutes.
If the memory on the answering system becomes full during a message, the

•

answering system stops recording and disconnects the call.
If the caller’s voice is very soft, the answering system may stop recording and

•

disconnect the call.

The answering system does not respond to remote commands.

Make sure your remote access code is correct (page 28).

•

Make sure you are calling from a touch-tone telephone. When dialing a number, there

•

should be tones. If there are clicks, then it is not a touch-tone telephone and cannot
activate the answering system.

The answering system may not detect the remote access code when your

•

announcement is playing. Wait until the announcement is over before entering
the code.

There may be interference on the telephone line you are using. Press the dial pad

•

keys firmly when dialing.

I subscribe to a nontraditional telephone service that uses my computer
to establish connections, and my telephone doesn’t work.

Make sure your computer is powered on.

•

Make sure your Internet connection is working properly.

•

Make sure that the software is installed and running for your nontraditional telephone

•

service.
Make sure to plug your USB telephone adapter into a dedicated USB port on

•

your computer. Do not plug into a multiple port USB hub (USB splitter) that is
not powered.

In a few rare instances, the USB port on your computer may not have enough power.

•

In these instances, try using a USB hub with its own external power supply.
If you are using a firewall, it may prevent access to your nontraditional telephone

•

service. Contact your service provider for more information.

Common cures for electronic equipment.

If the telephone is not responding normally, put the cordless handset in the telephone

•

base. If it does not respond, try the following (in the order listed):

- Disconnect the power to the telephone base.

- Disconnect the battery on the cordless handset.

- Wait a few minutes before connecting power to the telephone base.

- Install the battery again and place the cordless handset in the telephone base.

- Wait for the cordless handset to synchronize with the telephone base. Allow up to
one minute for this to take place.

79

Appendix

Important safety instructions

When using your telephone equipment, basic safety precautions should always be followed to
reduce the risk of fire, electric shock and injury, including the following:

Read and understand all instructions.

1.

Follow all warnings and instructions marked on the product.

2.

Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners.

3.

Use a damp cloth for cleaning.

Do not use this product near water such as near a bath tub, wash bowl, kitchen sink, laundry tub

4.

or swimming pool, or in a wet basement or shower.

Do not place this product on an unstable table, shelf, stand or other unstable surfaces.

5.

Avoid placing the telephone system in places with extreme temperature, direct sunlight, or

6.

other electrical devices. Protect your phone from moisture, dust, corrosive liquids and fumes.

Slots and openings in the back or bottom of the telephone base and handset are provided for

7.

ventilation. To protect them from overheating, these openings must not be blocked by placing the

product on a soft surface such as a bed, sofa or rug. This product should never be placed near

or over a radiator or heat register. This product should not be placed in any area where proper

ventilation is not provided.

This product should be operated only from the type of power source indicated on the marking

8.

label. If you are not sure of the type of power supply in your home or office, consult your dealer

or local power company.

Do not allow anything to rest on the power cord. Do not install this product where the cord may

9.

be walked on.

Never push objects of any kind into this product through the slots in the telephone base or

10.

handset because they may touch dangerous voltage points or create a short circuit. Never spill

liquid of any kind on the product.

To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized

11.

service facility. Opening or removing parts of the telephone base or handset other than specified

access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can

cause electric shock when the product is subsequently used.

Do not overload wall outlets and extension cords.

12.

Unplug this product from the wall outlet and refer servicing to an authorized service facility under

13.

the following conditions:

When the power supply cord or plug is damaged or frayed.

A.

If liquid has been spilled onto the product.

B.

If the product has been exposed to rain or water.

C.

If the product does not operate normally by following the operating instructions. Adjust only

D.

those controls that are covered by the operation instructions. Improper adjustment of other
controls may result in damage and often requires extensive work by an authorized technician
to restore the product to normal operation.

If the product has been dropped and the telephone base and/or handset has been damaged.

E.

If the product exhibits a distinct change in performance.

F.

14. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of

electric shock from lightning.

15. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain

circumstances, a spark may be created when the adapter is plugged into the power outlet, or

when the handset is replaced in its cradle. This is a common event associated with the closing

of any electrical circuit. The user should not plug the phone into a power outlet, and should

not put a charged handset into the cradle, if the phone is located in an environment containing

concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A

spark in such an environment could create a fire or explosion. Such environments might include:

medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline

vapors; etc.); a leak of natural gas; etc.

16. Only put the handset of your telephone next to your ear when it is in normal talk mode.

80

Appendix

Important safety instructions

17. The power adapter is intended to be correctly oriented in a vertical or floor mount position. The

prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or

cabinet outlet.

SAVE THESE INSTRUCTIONS

Battery

CAUTION: Use Only Supplied Battery.

•

Do not dispose of the battery in a fire. Check with local waste management codes for special

•

disposal instructions.
Do not open or mutilate the battery. Released electrolyte is corrosive and may cause burns or

•

injury to the eyes or skin. The electrolyte may be toxic if swallowed.
Exercise care in handling batteries in order not to create a short circuit with conductive materials.

•

Charge the battery provided with or identified for use with this product only in accordance with

•

the instructions and limitations specified in this manual.

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent research entity, led a

multidisciplinary evaluation of the interference between portable wireless telephones and
implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR
recommends to physicians that:

Pacemaker patients

Should keep wireless telephones at least six inches from the pacemaker.

•

Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket,

•

when it is turned ON.
Should use the wireless telephone at the ear opposite the pacemaker.

•
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons

using wireless telephones.

About cordless telephones

Privacy: The same features that make a cordless telephone convenient create some

•

limitations. Telephone calls are transmitted between the telephone base and the cordless
handset by radio waves, so there is a possibility that the cordless telephone conversations
could be intercepted by radio receiving equipment within range of the cordless handset. For
this reason, you should not think of cordless telephone conversations as being as private as
those on corded telephones.

Electrical power: The telephone base of this cordless telephone must be connected to a

•

working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls
cannot be made from the cordless handset if the telephone base is unplugged, switched off or if
the electrical power is interrupted.

Potential TV interference: Some cordless telephones operate at frequencies that may

•

cause interference to televisions and VCRs. To minimize or prevent such interference, do
not place the telephone base of the cordless telephone near or on top of a TV or VCR. If
interference is experienced, moving the cordless telephone farther away from the TV or VCR
often reduces or eliminates the interference.

Rechargeable batteries: Exercise care in handling batteries in order not to create a short

•

circuit with conducting material such as rings, bracelets, and keys. The battery or conductor
may overheat and cause harm. Observe proper polarity between the battery and the battery
charger.

Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner.

•

Do not burn or puncture the battery. Like other batteries of this type, if burned or punctured,
they could release caustic material which could cause injury.

81

Appendix

Operating range

This cordless telephone operates with the maximum power allowed by the Federal Communications
Commission (FCC). Even so, this handset and telephone base can communicate over only a certain
distance - which can vary with the locations of the telephone base and handset, the weather, and the
layout of your home or office.

When the handset is out of range, the handset displays Out of range OR no power at base.

If there is a call while the handset is out of range, it may not ring, or if it does ring, the call may not
connect well when you press the corresponding line button, or . Move closer to the telephone
base, then press the corresponding line button, or , to answer the call.

If the handset moves out of range during a telephone conversation, there may be interference.
improve reception, move closer to the telephone base.

Maintenance

Taking care of your telephone

Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.

Avoid rough treatment

Place the handset down gently. Save the original packing materials to protect your telephone if
you ever need to ship it.

Avoid water

Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or
handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.

Electrical storms

Electrical storms can sometimes cause power surges harmful to electronic equipment. For your
own safety, take caution when using electrical appliances during storms.

Cleaning your telephone

Your telephone has a durable plastic casing that should retain its luster for many years. Clean
it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or
cleaning solvents of any kind.

Remember that electrical appliances can cause serious injury if used when you are wet or
standing in the water. If the telephone base should fall into the water, DO NOT RETRIEVE IT
UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL.
Then remove the telephone by the unplugged cords.

To

82

Appendix

The RBRC® seal

The RBRC® seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is
voluntarily participating in an industry program to collect and recycle these batteries at the end of
their useful lives, when taken out of service within the United States and Canada.

The RBRC® program provides a convenient alternative to placing used nickel-metal hydride
batteries into the trash or municipal waste, which may be illegal in your area.

VTech’s participation in RBRC
participating in the RBRC® program or at authorized VTech product service centers. Please call

1 (800) 8 BATTERY® for information on Ni-MH battery recycling and disposal bans/restrictions

in your area. VTech’s involvement in this program is part of its commitment to protecting our
environment and conserving natural resources.

RBRC® and
Recycling Corporation.

1 (800) 8 BATTERY® are registered trademarks of Rechargeable Battery

®

makes it easy for you to drop off the spent battery at local retailers

83

Appendix

FCC, ACTA and IC regulations

FCC Part 15

This equipment has been tested and found to comply with the requirements for a Class B digital
device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements
are intended to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the receiver is

•

connected.
Consult the dealer or an experienced radio/TV technician for help.

•
Changes or modifications to this equipment not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two

conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation. Privacy of
communications may not be ensured when using this telephone.

To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy
that can be safely absorbed by a user or bystander according to the intended usage of the product.
This product has been tested and found to comply with the FCC criteria. The handset may be safely
held against the ear of the user. The telephone base shall be installed and used such that parts of
the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches)
or more. If you choose to use a clipping device, please make sure to only use the supplied VTech
belt clip.

For body worn operation, this handset has been tested and meets the FCC RF exposure guidelines
when used with the accessories supplied or designated for this product. Use of other accessories
may not ensure compliance with FCC RF exposure guidelines.

This Class B digital apparatus complies with Canadian requirement:
CAN ICES-3 (B)/NMB-3(B).

FCC Part 68 and ACTA

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by
the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX.
This identifier must be provided to your telephone service provider upon request.

The plug and jack used to connect this equipment to premises wiring and the telephone network
must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting
to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.

The Ringer Equivalence Number (REN) is used to determine how many devices you may connect
to your telephone line and still have them ring when you are called. The REN for this product is
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03,
the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more
information, please contact your telephone service provider.

84

Appendix

FCC, ACTA and IC regulations

This equipment may not be used with Party Lines. If you have specially wired alarm dialing
equipment connected to your telephone line, ensure the connection of this equipment does not
disable your alarm equipment. If you have questions about what will disable alarm equipment,
consult your telephone service provider or a qualified installer.

If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has
been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its
authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.

If this equipment is causing harm to the telephone network, the telephone service provider may
temporarily discontinue your telephone service. The telephone service provider is required to notify
you before interrupting service. If advance notice is not practical, you will be notified as soon as
possible. You will be given the opportunity to correct the problem and the telephone service provider
is required to inform you of your right to file a complaint with the FCC. Your telephone service
provider may make changes in its facilities, equipment, operation, or procedures that could affect
the proper functioning of this product. The telephone service provider is required to notify you if such
changes are planned.

If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone numbers

(e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.

Industry Canada

This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may not cause harmful

interference, and (2) this device must accept any interference received, including interference that
may cause undesired operation.

Privacy of communications may not be ensured when using this telephone.
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada

technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an

indication of the maximum number of devices allowed to be connected to a telephone interface.
The termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the RENs of all the devices does not exceed five.

This product meets the applicable Industry Canada technical specifications.

85

Appendix

California Energy Commission battery charging testing instructions

This telephone is set up to comply with the energy-conserving standards right out of the box.
These instructions are intended for California Energy Commission (CEC) compliance testing only.
When then CEC battery charging testing mode is activated, all telephone functions, except battery
charging, will be disabled.

To activate the CEC battery charging testing mode:

When the phone is not in use, press MENU, *, 2, 3, 2, 7, 3, 8, # and then the left softkey on the

1.

telephone base.
The CEC battery charging testing mode will be activated in about 60 seconds. You hear a

2.

confirmation tone from the telephone base.

When the phone successfully enters the CEC battery charging testing mode, all cordless
handsets will be deregistered. Then all handsets show Press [HOLD] on base for 4 sec,
then press [#] on handset.

When the phone fails to enter this mode, repeat the steps above.

To deactivate the CEC battery charging testing mode:

Unplug the telephone base power adapter from the power outlet, then plug it back in. Then the

1.

telephone base is powered up as normal.
Place the handset in the telephone base. Make sure it displays Press [HOLD] on base for 4

2.

sec, then press [#] on handset.
Press and hold HOLD on the telephone base for about four seconds until the telephone base

3.

displays Registering handset.
While the handset is still in the telephone base, press # (pound key) on the handset. The

4.

handset shows Registering... Please wait. The handset and the telephone base show
HANDSET X Registered (X represents the handset number assigned) and you hear a beep
when the registration completes. This process takes about to 60 seconds.

If the registration fails, the handset shows Registration failed. Remove the handset from
telephone base and place it back in. Then repeat Steps 1 to 4 again.

86

Appendix

For C-UL compliance only

Mesures de sécurité importantes

Afin de réduire les risques d’incendie, de blessures corporelles ou d’électrocution, suivez toujours
ces mesures préventives de base lorsque vous utilisez votre téléphone :

Lisez et comprenez bien toutes les instructions.

1.

Observez toutes les instructions et mises en garde inscrites sur l’appareil.

2.

Débranchez ce téléphone de la prise murale avant de le nettoyer. N’utilisez pas de nettoyeurs

3.

liquides ni en aérosol. N’utilisez qu’un chiffon doux et légèrement humecté.
N’utilisez pas ce produit près de l’eau, tel que près d’un bain, d’un lavabo, d’un évier de cuisine,

4.

d’un bac de lavage ou d’une piscine, ou dans un sous-sol humide ou sous la douche.
Ne déposez pas ce téléphone sur un chariot, support ou table chancelants. L’appareil pourrait

5.

tomber et être sérieusement endommagé.
Évitez d’installer le système téléphonique dans les endroits soumis à une température extrême,

6.

à la lumière directe du soleil ou à proximité immédiate d’autres appareils électriques ou
électroniques. Protégez votre téléphone contre les sources d’humidité, la poussière, les vapeurs
et les liquides corrosifs.

Le boîtier de l’appareil est doté de fentes et d’ouvertures d’aération situées à l’arrière ou en

7.

dessous. Afin d’empêcher la surchauffe, ces ouvertures ne doivent pas être obstruées en plaçant
l’appareil sur un lit, divan, tapis ou autre surface similaires. Ne placez pas cet appareil à proximité
d’un élément de chauffage ni d’une plinthe électrique. De plus, ne l’installez pas dans une unité
murale ou un cabinet fermé qui ne possède pas d’aération adéquate.

Ne faites fonctionner cet appareil qu’avec le type d’alimentation indiqué sur les étiquettes de

8.

l’appareil. Si vous ne connaissez pas le voltage de votre maison, consultez votre marchand ou
votre fournisseur d’électricité.

Ne déposez rien sur le cordon d’alimentation. Installez cet appareil dans un endroit sécuritaire, là

9.

où personne ne pourra trébucher sur la ligne d’alimentation ni le cordon téléphonique modulaire.
N’insérez jamais d’objets à travers les fentes et ouvertures de cet appareil, car ils pourraient

10.

toucher à des points de tension dangereux ou court-circuiter des pièces, ce qui constituerait un
risque d’incendie ou d’électrocution. N’échappez pas de liquides dans l’appareil.

Afin de réduire les risques d’électrocution, ne démontez pas l’appareil, mais apportez-le plutôt à

11.

un centre de service qualifié s’il doit être réparé. En enlevant le couvercle, vous vous exposez
à des tensions dangereuses ou autres dangers similaires. Un remontage inadéquat peut être à
l’origine d’une électrocution lors d’une utilisation ultérieure de l’appareil. Débranchez l’appareil
avant de procéder au nettoyage. Utilisez un chiffon humide et doux.

Ne surchargez pas les prises de courant et les rallonges.

12.

Débranchez cet appareil de la prise de courant et communiquez avec le département de service

13.

à la clientèle de VTech dans les cas suivants:

Lorsque le cordon d’alimentation est endommagé ou écorché.

•
Si du liquide a été échappé dans l’appareil.

•
Si l’appareil a été exposé à une source d’humidité telle que la pluie ou l’eau.

•
Si le produit ne fonctionne pas normalement en respectant les instructions de fonctionnement.

•
Réglez uniquement les commandes indiquées dans le les instructions de fonctionnement. Les
réglages incorrects des autres commandes pourraient provoquer un dommage qui pourrait
exiger un travail exhaustif de la part d’un technicien autorisé afin de rétablir le fonctionnement
normal de l’appareil.

Si le produit a été échappé et que le socle et/ou le combiné a été endommagé.

•
Si le produit affiche une nette diminution de sa performance.

•

87

Appendix

For C-UL compliance only

14. Évitez d’utiliser un téléphone (autre qu’un sans fil) pendant un orage. Les éclairs peuvent être à
l’origine d’une électrocution.

15. N’utilisez pas le téléphone pour rapporter une fuite de gaz à proximité de la fuite. En certaines
circonstances, une flammèche pourrait être provoquée lorsque l’adaptateur est branché à une
prise de courant, ou lorsque le combiné est déposé sur le socle. Ceci est un événement commun
associé à la fermeture d’un circuit électrique. L’utilisateur ne devrait pas brancher le téléphone à
une prise de courant, et ne devrait pas déposer le combiné chargé sur le socle, si le téléphone
se trouve à proximité d’un endroit comportant des concentrations de gaz inflammables, à
moins que la ventilation soit adéquate. Une flammèche dans un tel endroit pourrait provoquer
un incendie ou une explosion. De tels environnements peuvent comprendre: des endroits où
l’on utilise de l’oxygène médical sans ventilation adéquate; des gaz industriels (dissolvants de
nettoyage, des vapeurs d’essence, etc.); une fuite de gaz naturel, etc.

16. Ne placez que le combiné de votre téléphone près de votre oreille lorsqu’en mode de
conversation.

17. Ces adaptateurs ont été conçus pour être orientés en position verticale ou montés au sol. Les
broches ne sont pas conçues pour maintenir l’adaptateur en place si celui-ci est barnché dans une
prise au plafond ou sous une table/ armoire.

CONSERVEZ CES INSTRUCTIONS

Pile

MISE EN GARDE : N’utilisez que la pile incluse.

•
Ne jetez pas la pile au feu. Vérifiez les instructions spécifiques de mise aux rebus auprès des

•
autorités locales.

N’ouvrez pas et ne mutilez pas la pile. L’électrolyte qui s’en échapperait est corrosif et pourrait

•
causer des brûlures ou des blessures aux yeux ou à la peau. L’électrolyte est toxique si avalé.

Soyez prudents lorsque vous manipulez les piles afin d’éviter les courts-circuits provoqués par

•
des matériaux conducteurs. .

Rechargez la pile incluse ou identifiée pour fonctionner avec cet appareil, selon les instructions

•
et limites spécifiées dans ce guide d’utilisation.

Stimulateurs cardiaques implantés dans l’organisme

Les simulateurs cardiaques (s’applique uniquement aux téléphones numériques sans fil) :
L’organisme ‘Wireless Technology Research, LLC (WTR)’, une firme de recherche indépendante,

a mené une évaluation pluridisciplinaire des interférences entre les téléphones sans fil portatifs
et les stimulateurs cardiaques implantés dans l’organisme. Appuyée par l’Administration des
aliments et drogues (FDA) des États-Unis, la firme WTR recommande aux médecins :

Avis aux détenteurs de stimulateurs cardiaques

Ils doivent tenir le téléphone sans fil à une distance d’au moins six pouces du stimulateur

•
cardiaque.

Ils ne doivent PAS placer le téléphone sans fil directement sur le stimulateur cardiaque, tel que

•
dans une poche de chemise, lorsque celui-ci est en marche.

Ils doivent utiliser le téléphone sans fil en l’appuyant sur l’oreille qui se trouve dans la direction

•
opposée au stimulateur cardiaque.

L’étude effectuée par l’organisme WRS n’a pas identifié de risque pour les détenteurs de
simulateurs cardiaques causés par les gens qui utilisent un téléphone sans fil à proximité de
ceux-ci.

88

Appendix

For C-UL compliance only

À propos des téléphones sans fil

Condentialité : Les mêmes caractéristiques qui constituent des avantages pour les

•

téléphones sans fil affichent également des restrictions. Les appels téléphoniques sont
transmis entre le combiné sans fil et le socle par le biais d’ondes radio ; il y a donc la possibilité
que vos conversations téléphoniques sans fil soient interceptées par des équipements
de réception radio se trouvant dans la portée du combiné sans fil. Pour cette raison, vous
ne devez pas percevoir les communications téléphoniques sans fil comme étant aussi
confidentielles que celles des téléphones à cordons.

Alimentation électrique : Le socle de ce téléphone sans fil doit être branché à une prise

•

électrique fonctionnelle. La prise électrique ne doit pas être contrôlée par un interrupteur mural.
Les appels ne pourront pas être effectués du combiné sans fil si le socle est débranché ou mis
hors tension ou si le courant est coupé.

Possibilité d’interférences aux téléviseurs : Certains téléphones sans fil fonctionnent sur

•

des fréquences pouvant causer des interférences aux téléviseurs et aux magnétoscopes. Pour
réduire ou prévenir de telles interférences, ne placez pas le socle du téléphone sans fil près ou
sur un téléviseur ou magnétoscope. S’il y a présence de parasites, il est conseillé d’éloigner
le téléphone sans fil du téléviseur ou du magnétoscope afin de réduire possiblement les
interférences.

Piles rechargeables : Manipulez les piles avec soin afin de ne pas les court-circuiter avec des

•

bagues, bracelets ou clés. Les piles ou le conducteur peut surchauffer et causer des blessures.
Respectez la polarité adéquate entre la pile et le chargeur.

Les bloc-piles rechargeables à l’hydrure métallique de nickel : Jetez ces blocs-piles de

•

manière écologique et sécuritaire. Ne les incinérez pas et ne les percez pas. Tel que les autres
piles de ce type, elles pourraient dégager une matière toxique qui peut causer des blessures
corporelles si elles sont brûlées ou percées.

89

Appendix

Limited warranty

What does this limited warranty cover?

The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase
(“Consumer” or “you”) that the Product and all accessories provided in the sales package
(“Product”) are free from defects in material and workmanship, pursuant to the following terms
and conditions, when installed and used normally and in accordance with the Product operating
instructions. This limited warranty extends only to the Consumer for Products purchased and used
in the United States of America and Canada.

What will VTech do if the Product is not free from defects in materials and workmanship
during the limited warranty period (“Materially Defective Product”)?

During the limited warranty period, VTech’s authorized service representative will repair or replace
at VTech’s option, without charge, a Materially Defective Product. If we repair the Product, we may
use new or refurbished replacement parts. If we choose to replace the Product, we may replace
it with a new or refurbished Product of the same or similar design. We will retain defective parts,
modules, or equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive
remedy. VTech will return the repaired or replacement Products to you in working condition. You
should expect the repair or replacement to take approximately 30 days.

How long is the limited warranty period?

The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase.
If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty,
this limited warranty also applies to the repaired or replacement Product for a period of either (a) 90
days from the date the repaired or replacement Product is shipped to you or (b) the time remaining
on the original one-year warranty; whichever is longer.

What is not covered by this limited warranty?

This limited warranty does not cover:

1. Product that has been subjected to misuse, accident, shipping or other physical damage,

improper installation, abnormal operation or handling, neglect, inundation, fire, water or other
liquid intrusion; or

2. Product that has been damaged due to repair, alteration or modification by anyone other than

an authorized service representative of VTech; or

3. Product to the extent that the problem experienced is caused by signal conditions, network

reliability, or cable or antenna systems; or

4. Product to the extent that the problem is caused by use with non-VTech accessories; or

5. Product whose warranty/quality stickers, product serial number plates or electronic serial

numbers have been removed, altered or rendered illegible; or

6. Product purchased, used, serviced, or shipped for repair from outside the United States of

America or Canada, or used for commercial or institutional purposes (including but not limited
to Products used for rental purposes); or

7. Product returned without a valid proof of purchase (see item 2 below); or

8. Charges for installation or set up, adjustment of customer controls, and installation or repair of

systems outside the unit.

90

Appendix

Limited warranty

How do you get warranty service?

To obtain warranty service in the USA, please visit our website at www.vtechphones.com or call

1 [phone]. In Canada, go to www.vtechcanada.com or dial 1 [phone]. NOTE:
Before calling for service, please review the user’s manual - a check of the Product’s controls and
features may save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and
transportation and are responsible for delivery or handling charges incurred in the transport of
the Product(s) to the service location. VTech will return repaired or replaced Product under this
limited warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no
risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited
warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify
you and will request that you authorize the cost of repair prior to any further repair activity. You
must pay for the cost of repair and return shipping costs for the repair of Products that are not
covered by this limited warranty.

What must you return with the Product to get warranty service?

Return the entire original package and contents including the Product to the VTech service

1.

location along with a description of the malfunction or difficulty; and
Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product

2.

model) and the date of purchase or receipt; and

3. Provide your name, complete and correct mailing address, and telephone number.

Other limitations

This warranty is the complete and exclusive agreement between you and VTech. It supersedes all
other written or oral communications related to this Product. VTech provides no other warranties
for this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the
Product. There are no other express warranties. No one is authorized to make modifications to
this limited warranty and you should not rely on any such modification.

State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have
other rights, which vary from state to state or province to province.

Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to one
year from the date of purchase. Some states/provinces do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be
liable for any indirect, special, incidental, consequential, or similar damages (including, but not
limited to lost profits or revenue, inability to use the Product or other associated equipment, the
cost of substitute equipment, and claims by third parties) resulting from the use of this Product.
Some states/provinces do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.

Please retain your original sales receipt as proof of purchase.

91

Appendix

Technical specications

Frequency
control

Transmit
frequency

Channels 5

Nominal
effective range

Power
requirements

Memory Handset directory: 50 memory locations;

Crystal controlled PLL synthesizer

Handset: 1921.536-1928.448 MHz
Telephone base: 1921.536-1928.448 MHz

Maximum power allowed by FCC and IC. Actual operating range
may vary according to environmental conditions at the time of use.

Handset: 2.4V 500mAh Ni-MH battery
Telephone base: 6V DC @ 600mA

up to 30 digits and 15 characters
Handset call log: 50 memory locations;
up to 24 digits and 15 characters

92

Index

A

Alert tone 29
Alphabetical search 48
Announcement 23
Answer a call 30
Answer an incoming call during a

conference call 44

Answer an incoming call during an

intercom call 39
Answering system 61
Answering system and voicemail 61
Answering system settings 21
Answering system setup 21
Answer ON/OFF 21
Area code 14, 19

B

Battery 5
Battery charging 4
Battery installation 4

C

Caller ID 55
Caller ID history 56
Caller ID with call waiting 55
Call intercept 62
Call log 56, 57
Call log display screen messages 60
Call screening 22
Call waiting 31
Cancel 9
Chain dialing 34, 35
Character chart 47
Charging 4
Clear voicemail 12, 17
Conference line 1 and line 2 calls 42
Create a new directory entry 45, 46

D

Date and time 13, 18
Delete a directory entry 50
Delete all old messages 64
Delete announcement 26
Delete answering system messages 64
Delete a redial entry 36
Delete a speed dial entry 54

Delete from the call log 60
Dial a call log entry 58
Dial a directory entry 48
Dial a redial entry 35, 36
Dial a speed dial entry 52
Dialing keys 47
Dialing pause 30, 45, 46, 49, 59
Dial mode 14, 19
Directory 45
DSL filter 2, 3

E

Edit a directory entry 49
Edit a speed dial entry 53
End a call 30
End a conference call 43
Expand your telephone system 72

F

FCC, ACTA and IC regulations 84, 85
Find handset 33

H

Handset layout 7, 8
Handset lights 69
Handset locator 33
Handset screen icons 70
Handset settings 11
Handset speakerphone 31
Hold 8, 10, 32
Home area code 14, 19

I

Important safety instructions 80, 81
Indicators 69
Initiate an intercom call while on a

conference call 43
Installation 2, 3, 4
Intercom 37, 38

K

Key tone 13, 18

L

Language 11, 16

93

Index

Layout 7, 8, 9, 10
LCD language 11, 16
Listening volume 31

M

Maintenance 82
Make a call 30
Make a call log entry ready to dial 58
Make an intercom call 37, 38, 43
Memory match 57
Message alert tone 29
Message capacity 61
Message playback 63
Missed calls indicator 56
Multiple handset use 37
Mute 32

N

New message indication 62
Number of rings 27

O

Operating range 82

P

Pacemaker patients 81
Paging handset 33
Parts checklist 1, 6
Phonebook 45
Play announcement 23
Play memos 65
Play message 63
Precautions for users of implanted

cardiac pacemakers 81, 82
Predial a call 30
Pulse dialing 14, 19

R

Reassign a speed dial entry 54
Record announcement 24, 25
Record memos 65
Redial list 35
Remote access 28, 66
Remote code 28, 66
Review the call log 57
Review the directory 48

Review the redial list 35
Review the speed dial directory 52
Ringer tone 20
Ringer volume 15, 20

S

Save a call log entry to the directory 59
Save a redial entry to the directory 36
Screen display messages 67, 68
Screen icons 70, 71
Share an outside call 42
Silence an intercom call 38
Silence the ringer 31
Softkeys 7, 9
Speakerphone 31
Speed dial 51
Store a directory entry 45, 46
Store a speed dial entry 51

T

Technical specifications 92
Telephone base installation 2, 3
Telephone base layout 9, 10
Telephone base lights 69
Telephone base screen icons 71
Telephone base settings 16
Temporary tone dialing 33
Time and date 13, 18
Toll saver 27
Tone 20
Tone dialing 14, 19
Transfer a call 40, 41
Troubleshooting 73-79
Turn the answering system on or off 21

V

Voicemail indicator 12, 17
Volume 15, 20, 31

W

Warranty 90-91

94

Designed to fit your home.
And your life.

VTech Communications, Inc.
A member of THE VTECH GROUP OF COMPANIES.
VTech is a registered trademark of VTech Holdings Limited.
Specifications are subject to change without notice.
© 2014 VTech Communications, Inc.
All right reserved. 12/14. DS6151-X_CIB_V5.0
Document order number: 91-007065-060-100