VTech CS6124 User Manual

Complete user’s manual

w w w.v t e c h p h o n e s . c o m

Models:
CS6120-2/CS6124/

CS6124-2/CS6124-31

Congratulations

T

Compatible with

Hearing Aid T-Coil

TIA-1083

on purchasing your new VTech product. Before using this telephone, please read
Important safety instructions on page 42 of this manual.

This manual has all the feature operations and troubleshooting necessary to install
and operate your new VTech telephone. Please review this manual thoroughly to
ensure proper installation and operation of this innovative and feature rich VTech
product. For support, shopping, and everything new at VTech, visit our website at

www.vtechphones.com. In Canada, please visit www.vtechcanada.com.

The ENERGY STAR® program (www.energystar.gov) recognizes and
encourages the use of products that save energy and help protect our
environment. We are proud to mark this product with the ENERGY STAR®

label indicating it meets the latest energy efciency guidelines.

Telephones identied with this logo have reduced noise and interference

when used with most T-coil equipped hearing aids and cochlear implants. The
TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry
Association. Used under license.

Register online to get an additional 3-month warranty!

Visit www.vtechphones.com.

Registration

Register your product online for enhanced
warranty support.

Product news

Learn about the latest VTech products.

Table of contents

Getting started . . . . . . . . . . . . . . . . .1

Parts checklist . . . . . . . . . . . . . . . . . .1

Telephone base and charger

installation. . . . . . . . . . . . . . . . . . . .2

Wall mounting (optional). . . . . . . . . . . 2

Battery installation . . . . . . . . . . . . . . . 3

Battery charging . . . . . . . . . . . . . . . . .4

Telephone base layout . . . . . . . . . . . . 5

Handset layout . . . . . . . . . . . . . . . . . .6

Are you are new cable or VoIP

subscriber?. . . . . . . . . . . . . . . . . . .8

Did you subscribe to voicemail

service from your telephone

service provider? . . . . . . . . . . . . . .8

Telephone settings . . . . . . . . . . . . . 9

Using the menu . . . . . . . . . . . . . . . . .9

Ringer volume (telephone base) . . . .9

Ringer volume (handset) . . . . . . . . . . 9

Ringer tone. . . . . . . . . . . . . . . . . . . . .9

LCD language. . . . . . . . . . . . . . . . . . 10

Clear voicemail. . . . . . . . . . . . . . . . . 10

Key tone . . . . . . . . . . . . . . . . . . . . . . 11

Set date and time . . . . . . . . . . . . . . . 11

Home area code. . . . . . . . . . . . . . . . 12

Dial mode . . . . . . . . . . . . . . . . . . . . .12

Website. . . . . . . . . . . . . . . . . . . . . . . 12

Telephone operation . . . . . . . . . . . 13

Make a call . . . . . . . . . . . . . . . . . . . .13

Predial a call. . . . . . . . . . . . . . . . . . . 13

Answer a call . . . . . . . . . . . . . . . . . . 13

End a call . . . . . . . . . . . . . . . . . . . . . 13

Volume . . . . . . . . . . . . . . . . . . . . . . .13

Mute . . . . . . . . . . . . . . . . . . . . . . . . . 13

Call waiting . . . . . . . . . . . . . . . . . . . . 13

Temporary ringer silencing. . . . . . . . 14

Temporary tone dialing. . . . . . . . . . . 14

Find handset. . . . . . . . . . . . . . . . . . . 14

Multiple handset use . . . . . . . . . . . . 15

Chain dialing. . . . . . . . . . . . . . . . . . . 15

Redial list . . . . . . . . . . . . . . . . . . . . .16

Review and dial from the redial list. . 16

Delete a redial entry . . . . . . . . . . . . .16

Directory . . . . . . . . . . . . . . . . . . . . . . 16

Add a directory entry . . . . . . . . . . . .17

Review and dial from the directory . . 18

Alphabetical search . . . . . . . . . . . . . 18

Edit a directory entry. . . . . . . . . . . . . 19

Delete a directory entry . . . . . . . . . .19

About caller ID . . . . . . . . . . . . . . . . .20

Call log . . . . . . . . . . . . . . . . . . . . . . .20

Missed call indicator . . . . . . . . . . . . . 21

Memory match . . . . . . . . . . . . . . . . . 21

Review and dial from the call log . . . 21

View dialing options . . . . . . . . . . . . . 22

Save a call log entry to the

directory . . . . . . . . . . . . . . . . . . . . 22

Delete the call log entries. . . . . . . . . 23

Call log display screen messages . . 23

Answering system settings . . . . .24

Answering system setup. . . . . . . . . . 24

Answer ON/OFF. . . . . . . . . . . . . . . .24

Call screening. . . . . . . . . . . . . . . . . . 24

Number of rings . . . . . . . . . . . . . . . .25

Remote access code . . . . . . . . . . . .25

Message alert tone. . . . . . . . . . . . . .25

Recording time . . . . . . . . . . . . . . . . .26

Announcement . . . . . . . . . . . . . . . . .26

Record your own announcement . . .26
Play or delete your own

announcement . . . . . . . . . . . . . . . 27

Answering system operation . . . .28

Answering system and voicemail . . .28

Message capacity. . . . . . . . . . . . . . . 28

New message indication. . . . . . . . . .29

Call intercept. . . . . . . . . . . . . . . . . . .29

Message playback . . . . . . . . . . . . . . 29

Delete all messages . . . . . . . . . . . . .30

Record, play or delete memos . . . . .30

Message window displays . . . . . . . .31

Remote access. . . . . . . . . . . . . . . . . 32

i

Table of contents

Appendix. . . . . . . . . . . . . . . . . . . . .33

Display screen messages . . . . . . . .33

Handset and telephone base

indicators . . . . . . . . . . . . . . . . . . .34

Handset screen icons . . . . . . . . . . .34

Battery . . . . . . . . . . . . . . . . . . . . . . .35

Troubleshooting . . . . . . . . . . . . . . . . 36

Important safety instructions. . . . . . .42

Precautions for users of implanted

cardiac pacemakers . . . . . . . . . . . 43

Operating range . . . . . . . . . . . . . . . .43

Maintenance. . . . . . . . . . . . . . . . . . .43

About cordless telephones . . . . . . . .44

The RBRC® seal. . . . . . . . . . . . . . . . 44

Limited warranty . . . . . . . . . . . . . . . .45

FCC, ACTA and IC regulations . . . .47

Technical specications . . . . . . . . . .48

Index . . . . . . . . . . . . . . . . . . . . . . . .49

ii

Getting started

Parts checklist

Your telephone contains the following items. Save your sales receipt and original
packaging in the event warranty service is necessary.

Battery com par tment
cover

(1 for CS6124)
(2 for CS6120-2/CS6124-2)
(3 for CS6124-31)

Handset

(1 for CS6124)
(2 for CS6120 -2/C S6124 -2)
(3 f or C S6124 -31)

Abridged user’s manual

Abrid ged user’s manual

Battery

(1 for CS6124)
(2 for CS6120 -2/C S6124 -2)
(3 f or C S6124 -31)

Tele pho ne base

Quick start guide

Quick start guide

Tele pho ne
line c ord

Charger and
charger adapter

(1 for C S6120 -2/CS 6124 -2)
(2 for C S6124 -31)

Tele pho ne base
power adapter

To purchase a replacement battery or power adapter, visit our website at

•
www.vtechphones.com or call 1 [phone]. In Canada, go to
www.vtechcanada.com or call 1 [phone].

1

Getting started

Telephone base and charger installation

Install the telephone base and charger as shown below.
If you subscribe to digital subscriber line (DSL) high-speed Internet service through

your telephone line, you must install a DSL lter between the telephone line cord
and telephone wall jack. Contact your DSL service provider for more information

about DSL lter.

Telephone
wall jack

A DSL lter (not

included) is required
if you have DSL
high-speed Internet
service

Telephone
line cord

Use only the power adapters supplied with this product.

•

The power adapters are intended to be correctly oriented in a vertical or oor mount

•

position. The prongs are not designed to hold the plug in place if it is plugged into a
ceiling, under-the-table or cabinet outlet.

Electrical outlet
(not controlled by
a wall switch)

Telephone base
power adapter

Telephone base

Charger
adapter

Charger

CAUTION: If you subscribe to telephone service from a cable company or a VoIP
service provider, contact your cable/VoIP service provider for more information.

Wall mounting (optional)

Your telephone comes ready for tabletop use.

To mount your telephone on the wall:

Position the top hole at the back of the

1.

[A]

telephone base against the
top mounting stud [A].

Slide the telephone base

2.
down on the mounting

Mounting
studs

studs [A] and [B] until it
locks into place.

[B]

Telephone base

2

Getting started

Battery installation

Install the battery as shown below.

Plug the battery connector securely

1 2

into the socket.

Place the battery with the wires inside
the battery compartment.

Slide the battery compartment

3

cover towards the center of the
handset until it clicks into place.

If the handset will not be used for a long period of time, disconnect and remove the
battery to prevent any possible leakage.

IMPORTANT:

Check for a dial tone by pressing . If you hear a dial tone, the installation
is successful.

If you do not hear a dial tone:

Make sure the installation procedures described above are properly done.

•

It may be a wiring problem. If you have changed your telephone service to

•

digital service from a cable company or a VoIP service provider, the telephone
line may need to be rewired to allow all existing telephone jacks to work.
Contact your cable/VoIP service provider for more information.

Place the handset in the telephone

4

base or charger to charge.

CHARGE light remains
on when charging.

3

Getting started

Battery charging

Once you have installed the battery, the screen indicates the battery status. For best
performance, keep the handset in the telephone base or charger when not in use.
The battery is fully charged after 16 hours of continuous charging.

Battery indicators Battery status Action

The screen is blank, or
displays Place in charger
and ashes.

The screen displays Low
battery and ashes.

The screen displays

HANDSET X and

-:-- --/--.

If you are on a call in low battery mode, the handset beeps every 50 seconds.

•
If you place the handset in the telephone base or charger without plugging in the

•
battery, the screen displays No battery.

Battery has very little or no
charge. The handset cannot
be used.

Battery has enough charge to
be used for a short time.

Battery is charged. To keep the battery charged,

Charge without interruption (at
least 30 minutes).

Charge without interruption
(about 30 minutes).

place it in the telephone base
or charger when not in use.

4

Getting started

Telephone base layout

X/DELETE

Press to delete the message
currently playing (page 29).

When the telephone is not
in use, press twice to delete
all previously reviewed
messages (page 30).

/REPEAT

Press to repeat the message
or press twice to play
the previous message
(page 29).

/FIND HANDSET

Press once and then
release to page all system
handsets (page 14).

IN USE light

Flashes when there is an
incoming call, or another
telephone sharing the same
line is in use.

On when the telephone is in
use, or the answering system
is answering a call.

Message window

Shows the number of
messages and other
answering system information
(page 31).

/SKIP

Press to skip to the next
message (page 29).

/PLAY/STOP

Press to play messages
(page 29).

Press to stop message
playback (page 29).

/ANS ON/OFF

Press to turn the answering
system on or off (page 24).

/ /VOLUME

Press to adjust the volume during playback
(page 29).

When the phone is not in use, press to adjust
the telephone base ringer volume (page 9).

5

Getting started

CANCEL

Handset layout

CHARGE light

On when the handset is charging in the telephone
base or charger (page 3).

CID/VOL- (caller ID/volume)

Press to review the call log when the telephone is not
in use (page 21).

During a call, press to decrease the listening volume. A
double beep sounds at the lowest setting (page 13).

Press to scroll down while in a menu, or reviewing the
directory, call log or redial list.

When entering numbers or names in the directory,
press to move the cursor to the left.

/FLASH

Press to make or answer a call (page 13).
During a call, press to answer an incoming call when you

receive a call waiting alert (page 13).

1

Press repeatedly to add or remove 1 in front of
the call log entry before dialing or saving it to
the directory (page 22).

Dialing keys

Press to enter numbers or characters.

TONE

While on a call, press to switch to tone dialing
temporarily when using the pulse service (page 14).

MUTE/DELETE

While on a call, press to mute the microphone (page 13).
While using the dialing keys, press to delete digits and

characters.
While the handset is ringing, press to silence the ringer

temporarily (page 14).
When reviewing the directory, call log or redial list, press to delete the

displayed entry (page 19, 23 or 16).

6

Getting started

CANCEL

Handset layout

MENU/SELECT

Press to show the menu.
While in a menu, press to choose an item, or save an entry

or setting.

/VOL+ (directory/volume)

Press to review the directory when the telephone is not in
use (page 18).

During a call, press to increase the listening volume. A
double beep sounds at the highest setting (page 13).

Press to scroll up while in a menu, or reviewing the
directory, call log or redial list.

When entering numbers or names in the directory, press
to move the cursor to the right.

OFF/CANCEL

During a call, press to hang up.
While the handset is ringing, press to silence the ringer

temporarily (page 14).
While the telephone is not in use, press and hold to erase

the missed call indicator (page 21).
While in a menu, press to return to the previous menu.

While in a menu, press and hold to return to idle mode.
While predialing, press to delete digits (page 13).

#

Press repeatedly to show other dialing options when
reviewing a call log entry (page 22).

REDIAL/PAUSE

Press repeatedly to review the redial list (page 16).
While dialing or entering numbers into the directory,

press and hold to insert a dialing pause (pages 13
and 17).

7

Getting started

Are you are new cable or VoIP subscriber?

If your answer is yes, the existing telephone jacks in your home may no longer

work. You cable/VoIP service provider uses a different connection, separate from
your old traditional telephone service, to connect the model/router/terminal adapter
installed in your home.

To allow all existing telephone jacks to work, contact your telephone service
provider for solutions, such as rewiring services (fees may apply).

If your answer is no, your existing telephone jacks will continue to work as normal.

Conventional
telephone line jack

OLD

Main

landline

NEW

Cable or

Internet

Modem/Router/
Terminal adapter

Did you subscribe to voicemail service from your telephone
service provider?

Your telephone has a built-in answering system and supports voicemail feature
offered by your telephone service provider (subscription is required, and fees may
apply). Refer to Answering system and voicemail on page 28 for more information.

To use the built-in answering system:

You may see this online Complete user’s manual on how to record your outgoing
announcement, retrieve messages and other related operations. You may also refer to
the Abridged user’s manual in your product package for abridged instructions.

To use the voicemail:

To retrieve your voicemail messages, you typically dial an access number provided
by your telephone service provider, and then enter a security code. Contact your

telephone service provider for instructions on how to congure the voicemail settings

and listen to messages.

8

Telephone settings

Using the menu

To enter the handset menu:

Press MENU/SELECT when the telephone is not in use.

1.

Press CID or until the screen displays the desired feature menu.

2.

Press MENU/SELECT to enter that menu.

3.

To return to the previous menu, press OFF/CANCEL.

•

To return to idle mode, press and hold OFF/CANCEL.

•

Ringer volume (telephone base)

Press /VOLUME or /VOLUME on the telephone base to adjust the ringer volume
when the telephone is not in use. When you set the ringer volume to zero, the base
ringer is off and the system announces, “

Ringer volume (handset)

You can adjust the ringer volume or turn the ringer off.

Press MENU/SELECT when the handset is not in use.

1.

Press CID or until the screen displays Ringers, then

2.

pressress MENU/SELECT twice.
The screen displays Volume: with the current setting

3.

ashing. Press CID or to choose Off, Low or High.
A sample of each ringer volume plays as you scroll through
the choices.

Press MENU/SELECT to save your selection. You hear a

4.

conrmation tone.

If the ringer volume is set to Of f, Ringer off is displayed on the idle screen.

•
When the ringer volume is set to Off, the handset still rings when you press

•

/FIND HANDSET.

Base ringer is off.”

Ringers

Volume:High

Ringer tone

You can change the handset ringer tone.

Press MENU/SELECT when the handset is not in use.

1.

Press CID or until the screen displays Ringers, then

2.

press MENU/SELECT.
Press CID or until the screen displays

3.

Ringer tone, then press MENU/SELECT.

The screen displays Tone: with the current setting ashing.

4.

Press CID or to choose 1, 2, 3, or 4.
A sample of each ringer tone plays as you scroll through
the choices.

Press MENU/SELECT to save your selection. You hear a

5.

conrmation tone.

If you turn off the ringer volume, you will not hear ringer

•
tone samples.

9

Ringers

Ringer tone

Tone: 1

Telephone settings

LCD language

The LCD language is preset to English. You can select English, French or Spanish
to be used in all screen displays.

To select a language:

Press MENU/SELECT when the handset is not in use.

1.

Press CID or until the screen displays Settings, then

2.

press MENU/SELECT twice.
Press CID or to choose English, Français or Español,

3.

then press MENU/SELECT to save your setting. You hear a

conrmation tone.

Clear voicemail

If you subscribe to voicemail service offered by your telephone service provider,
New voicemail and are displayed on the handset when you have new voicemail
messages. Contact your telephone service provider for more information about
using your voicemail service.

After you have listened to all new voicemail messages, the indicators on the handset
turn off automatically.

Use the clear voicemail feature when the telephone indicates that there is new
voicemail but there are none (for example, when you have accessed your voicemail
while away from home). The clear voicemail feature only turns off the indicators;
it does not delete your voicemail messages. As long as you have new voicemail
messages, your telephone service provider continues to send the signal that turns
on the indicators.

To manually turn off these indicators:

Press MENU/SELECT when the handset is not in use.

1.

Press CID or until the screen displays Settings, then

2.

press MENU/SELECT.
Press CID or until the screen displays Clr voicemail,

3.

then press MENU/SELECT. The screen displays

Clear VM icon?

Press MENU/SELECT to conrm your selection. You hear a

3.

conrmation tone.

Your telephone service provider may alert you of new messages

•
with a stutter (broken) dial tone. Contact your telephone service
provider for details.

Settings

LCD language

Settings

Clr voicemail

Clear VM icon?

10

Telephone settings

Key tone

You can turn the key tone on or off.

Press MENU/SELECT when the handset is not in use.

1.

Press CID or until the screen displays Settings, then

2.

press MENU/SELECT.
Press CID or until the screen displays Key tone,

3.

then press MENU/SELECT.
Press CID or to choose On or Off, then press

4.

MENU/SELECT to conrm your selection. You hear a

conrmation tone.

Set date and time

The answering system announces the date and time of each message prior to
playing it. Before using the answering system, set the date and time as follows. If
you subscribe to caller ID service, the day, month and time are set automatically
with each incoming call. However, the year must be correct so that the day of the
week can be calculated from the caller ID information.

To change the setting:

Press MENU/SELECT when the handset is not in use.

1.

Press CID or until the screen displays Settings, then

2.

press MENU/SELECT.
Press CID or until the screen displays

3.

Set date/time, then press MENU/SELECT.

When the month is ashing, press CID or until the

4.
screen displays the correct month and then press

MENU/SELECT; or, press the dialing keys (0-9) to enter the

current month (for example, if the month is March, you
must enter 03).

Repeat step 4 to set the correct date and year and then press

5.

MENU/SELECT to advance to time setting.

When the hour is ashing, press CID or until the screen

6.
displays the correct hour and then press MENU/SELECT;
or, press the dialing keys (0-9) to enter the current hour (for

example, if the time is two o’clock, you must enter 02).

Repeat step 6 to set the correct minute. When AM or PM is

7.

ashing, press CID or to select AM or PM. Press MENU/
SELECT to save your settings. You hear a conrmation tone.

Settings

Key tone

On

Settings

Set date/time

Date: 03/25/10

Time: 02:35 PM

If the date and time are not set when a message is recorded, the system

•
announces, “Time and date not set,” before each message plays.

When there is a power failure or after battery replacement, the date and time need

•
to be reset.

11

Telephone settings

Home area code

If you dial local calls using only seven digits (area code not required), you can
program your home area code so that when you receive a call within your local area,
the telephone number is automatically stored in the call log without the area code.

To change the setting:

Press MENU/SELECT when the handset is not in use.

1.

Press CID or until the screen displays Settings, then

2.

press MENU/SELECT.

Press CID or until the screen displays

3.

Home area code, then press MENU/SELECT. The screen

displays the current stored home area code.
Use the dialing keys (0-9) to enter the desired home

4.
area code.

Press MUTE/DELETE to delete a digit.

•

Press and hold MUTE/DELETE to delete all digits.

•
Press MENU/SELECT to conrm. You hear a conrmation tone.

5.

If, in the future, your telephone service provider requires you to dial the area code
when making a local call, or, if you move to a location that requires it, delete the home
area code you have already programmed following the steps above. After you have
deleted the home area code, _ _ _ appears.

Dial mode

The default dial mode is tone dialing. If you have pulse (rotary) service, you need to
change the dial mode to pulse dialing.

To change the setting:

Press MENU/SELECT when the handset is not in use.

1.
Press CID or until the screen displays Settings, then press

2.

MENU/SELECT.

Press CID or until the screen displays Dial mode, then press

3.

MENU/SELECT.

Press CID or to choose Tone or Pulse, then press MENU/SELECT to conrm

4.

your selection. You hear a conrmation tone.

Home area code

Home area code

___

Website

Use this feature to view the VTech website address.

Press MENU/SELECT when the handset is not in use.

1.
Press CID or until the screen displays Website, then press

2.

MENU/SELECT. The screen displays the VTech website address.

12

CANCEL

CANCEL

CANCEL

CANCEL

Telephone operation

Make a call

Press /FLASH and then use the dialing keys (0-9) to dial the

•

telephone number.

Predial a call

Enter the telephone number using the dialing keys (0-9), then

•

press /FLASH to dial.

The screen shows the elapsed time as you talk (in hours, minutes and seconds).

•

When predialing (preview numbers before dialing), press MUTE/DELETE or

•

OFF/CANCEL to backspace and delete; press and hold REDIAL/PAUSE to insert a

dialing pause (a P appears).
If the handset is moved out of range while on a call, it will beep three times.

•

Answer a call

Press /FLASH or any of the dialing keys (0-9, TONE or #).

•

End a call

Press OFF/CANCEL or put the handset to the telephone base or charger.

•

Volume

During a call, press CID/VOL- or /VOL+ to adjust the

•

listening volume.

Mute

The mute function allows you to hear the other party but the other
party cannot hear you.

During a call, press MUTE/DELETE on the handset.

1.
The handset screen displays Muted until the mute
function is turned off.

Press MUTE/DELETE again to resume the conversation. The

2.
handset screen temporarily displays Microphone on.

Call waiting

When you subscribe to call waiting service from your telephone service provider,
you hear an alert tone if there is an incoming call while you are on another call.

Press /FLASH to put the current call on hold and take the new call.

•

Press /FLASH at any time to switch back and forth between calls.

•

Muted

10:15 PM

12/25

13