BlackBerry RBY40GW User Guide

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BlackBerry RBY40GW User Guide

User Guide

BlackBerry Pearl 8220 Smartphone

Version: 4.6

SWD-438151-0708044349-001

Contents

 

Shortcuts.................................................................................................................................................................................................................................................

9

BlackBerry basics shortcuts...........................................................................................................................................................................................................................

9

Phone shortcuts...............................................................................................................................................................................................................................................

9

Message shortcuts...........................................................................................................................................................................................................................................

9

Attachment shortcuts....................................................................................................................................................................................................................................

10

Camera and video camera shortcuts .........................................................................................................................................................................................................

10

Media shortcuts...............................................................................................................................................................................................................................................

11

Browser shortcuts............................................................................................................................................................................................................................................

11

Calendar shortcuts.........................................................................................................................................................................................................................................

12

Typing shortcuts..............................................................................................................................................................................................................................................

12

Search shortcuts.............................................................................................................................................................................................................................................

13

Map shortcuts..................................................................................................................................................................................................................................................

13

Phone......................................................................................................................................................................................................................................................

15

Phone basics....................................................................................................................................................................................................................................................

15

Emergency calls..............................................................................................................................................................................................................................................

17

Volume..............................................................................................................................................................................................................................................................

17

Voice mail........................................................................................................................................................................................................................................................

18

Speed dial........................................................................................................................................................................................................................................................

19

Voice dialing....................................................................................................................................................................................................................................................

19

Conference calls..............................................................................................................................................................................................................................................

21

Caller ID...........................................................................................................................................................................................................................................................

22

Call logs...........................................................................................................................................................................................................................................................

23

Call waiting.....................................................................................................................................................................................................................................................

25

Call forwarding...............................................................................................................................................................................................................................................

25

Call blocking...................................................................................................................................................................................................................................................

27

Fixed dialing....................................................................................................................................................................................................................................................

27

Smart dialing..................................................................................................................................................................................................................................................

29

TTY support.....................................................................................................................................................................................................................................................

30

Multiple phone numbers...............................................................................................................................................................................................................................

30

Phone options..................................................................................................................................................................................................................................................

31

Phone shortcuts...............................................................................................................................................................................................................................................

9

Phone troubleshooting..................................................................................................................................................................................................................................

33

Messages...............................................................................................................................................................................................................................................

37

Message basics...............................................................................................................................................................................................................................................

37

Email messages..............................................................................................................................................................................................................................................

42

PIN messages.................................................................................................................................................................................................................................................

48

SMS text messages........................................................................................................................................................................................................................................

49

MMS messages...............................................................................................................................................................................................................................................

53

Message list options......................................................................................................................................................................................................................................

56

Message shortcuts...........................................................................................................................................................................................................................................

9

S/MIME-protected messages.......................................................................................................................................................................................................................

61

PGP protected messages.............................................................................................................................................................................................................................

67

Message troubleshooting..............................................................................................................................................................................................................................

72

Attachments..........................................................................................................................................................................................................................................

77

Attachment basics..........................................................................................................................................................................................................................................

77

Document attachments................................................................................................................................................................................................................................

79

Spreadsheet attachments............................................................................................................................................................................................................................

79

Media attachments.......................................................................................................................................................................................................................................

80

Presentation attachments.............................................................................................................................................................................................................................

81

vCard contact attachments.........................................................................................................................................................................................................................

82

Attachment shortcuts....................................................................................................................................................................................................................................

10

Attachment troubleshooting........................................................................................................................................................................................................................

82

Camera and video camera ................................................................................................................................................................................................................

85

Take a picture ................................................................................................................................................................................................................................................

85

Pan a picture..................................................................................................................................................................................................................................................

85

Zoom in to or out from a picture..................................................................................................................................................................................................................

85

Record a video................................................................................................................................................................................................................................................

85

Camera and video camera options ...........................................................................................................................................................................................................

86

Camera and video camera shortcuts .........................................................................................................................................................................................................

10

Camera and video camera troubleshooting ............................................................................................................................................................................................

88

Media.....................................................................................................................................................................................................................................................

89

Transferring and downloading media files................................................................................................................................................................................................

89

Playing media files and recording voice notes..........................................................................................................................................................................................

91

Managing media files....................................................................................................................................................................................................................................

93

Viewing pictures............................................................................................................................................................................................................................................

96

Managing pictures........................................................................................................................................................................................................................................

98

Media card and mass storage mode options............................................................................................................................................................................................

99

Media shortcuts...............................................................................................................................................................................................................................................

11

Media troubleshooting.................................................................................................................................................................................................................................

101

Browser................................................................................................................................................................................................................................................

103

Browser basics..............................................................................................................................................................................................................................................

103

Browser bookmarks.....................................................................................................................................................................................................................................

106

Web feeds......................................................................................................................................................................................................................................................

108

Browser options.............................................................................................................................................................................................................................................

110

Browser security............................................................................................................................................................................................................................................

113

Browser push.................................................................................................................................................................................................................................................

115

Browser shortcuts............................................................................................................................................................................................................................................

11

Browser troubleshooting..............................................................................................................................................................................................................................

117

Date, time, and alarm.........................................................................................................................................................................................................................

119

Set the date and time...................................................................................................................................................................................................................................

119

Get the date and time from the wireless network automatically..........................................................................................................................................................

119

Change what appears on the display when your device is charging....................................................................................................................................................

119

Change the clock face.................................................................................................................................................................................................................................

120

Display a second time zone........................................................................................................................................................................................................................

120

Turn on bedside clock mode.......................................................................................................................................................................................................................

120

Set options for bedside clock mode...........................................................................................................................................................................................................

120

Turn on the alarm..........................................................................................................................................................................................................................................

121

Silence the alarm...........................................................................................................................................................................................................................................

121

Change alarm notification options.............................................................................................................................................................................................................

121

Use the stopwatch........................................................................................................................................................................................................................................

121

Set the timer...................................................................................................................................................................................................................................................

121

Change timer notification options.............................................................................................................................................................................................................

122

Date, time, and alarm troubleshooting.....................................................................................................................................................................................................

122

Personal organizer.............................................................................................................................................................................................................................

123

Contacts.........................................................................................................................................................................................................................................................

123

Calendar........................................................................................................................................................................................................................................................

129

Tasks...............................................................................................................................................................................................................................................................

137

Memos............................................................................................................................................................................................................................................................

140

Categories......................................................................................................................................................................................................................................................

141

Calculator......................................................................................................................................................................................................................................................

143

Notification profiles..........................................................................................................................................................................................................................

145

Notification basics.......................................................................................................................................................................................................................................

145

LED notification............................................................................................................................................................................................................................................

147

Custom notification.....................................................................................................................................................................................................................................

148

Notification profile troubleshooting.........................................................................................................................................................................................................

150

Typing...................................................................................................................................................................................................................................................

151

Typing basics.................................................................................................................................................................................................................................................

151

Typing input methods..................................................................................................................................................................................................................................

152

Spelling checker...........................................................................................................................................................................................................................................

154

Custom dictionary........................................................................................................................................................................................................................................

156

AutoText.........................................................................................................................................................................................................................................................

157

Typing shortcuts..............................................................................................................................................................................................................................................

12

Typing troubleshooting...............................................................................................................................................................................................................................

159

Language..............................................................................................................................................................................................................................................

161

Change the display language.....................................................................................................................................................................................................................

161

Add a display language................................................................................................................................................................................................................................

161

Delete a display language...........................................................................................................................................................................................................................

161

About typing input languages....................................................................................................................................................................................................................

153

Change the typing input language............................................................................................................................................................................................................

153

Switch typing input methods......................................................................................................................................................................................................................

153

Change the input options for SureType technology...............................................................................................................................................................................

153

Change the voice dialing language............................................................................................................................................................................................................

20

Use the shortcut to switch typing input languages while you type.....................................................................................................................................................

162

Change the shortcut for switching typing input languages..................................................................................................................................................................

163

Turn off the shortcut for switching typing input languages..................................................................................................................................................................

163

Change the display options for contacts..................................................................................................................................................................................................

128

Language troubleshooting..........................................................................................................................................................................................................................

163

Display and keyboard.......................................................................................................................................................................................................................

165

Backlighting..................................................................................................................................................................................................................................................

165

Display options.............................................................................................................................................................................................................................................

165

External display............................................................................................................................................................................................................................................

167

Keyboard options.........................................................................................................................................................................................................................................

168

Themes..........................................................................................................................................................................................................................................................

169

Accessibility options...................................................................................................................................................................................................................................

169

Display troubleshooting..............................................................................................................................................................................................................................

170

Search....................................................................................................................................................................................................................................................

171

Messages, attachments, and web pages....................................................................................................................................................................................................

171

Organizer data..............................................................................................................................................................................................................................................

173

Search shortcuts.............................................................................................................................................................................................................................................

13

Synchronization.................................................................................................................................................................................................................................

175

About synchronization.................................................................................................................................................................................................................................

175

Reconcile email messages over the wireless network............................................................................................................................................................................

175

Delete email messages over the wireless network..................................................................................................................................................................................

175

Prerequisites: Synchronizing organizer data over the wireless network............................................................................................................................................

176

Synchronize organizer data over the wireless network..........................................................................................................................................................................

176

About synchronization conflicts.................................................................................................................................................................................................................

176

Manage email reconciliation conflicts......................................................................................................................................................................................................

176

Manage data synchronization conflicts....................................................................................................................................................................................................

177

About backing up and restoring device data............................................................................................................................................................................................

177

Prerequisites: Restoring data over the wireless network......................................................................................................................................................................

177

Delete all device data...................................................................................................................................................................................................................................

177

Empty the deleted items folder on your computer from your device...................................................................................................................................................

177

Synchronization troubleshooting...............................................................................................................................................................................................................

178

Bluetooth technology........................................................................................................................................................................................................................

181

Bluetooth technology basics.......................................................................................................................................................................................................................

181

Bluetooth technology options....................................................................................................................................................................................................................

183

Bluetooth technology troubleshooting.....................................................................................................................................................................................................

186

GPS technology.................................................................................................................................................................................................................................

189

About GPS technology................................................................................................................................................................................................................................

189

Get your GPS location.................................................................................................................................................................................................................................

189

Turn off location aiding...............................................................................................................................................................................................................................

189

GPS technology troubleshooting...............................................................................................................................................................................................................

189

Maps......................................................................................................................................................................................................................................................

191

Map basics.....................................................................................................................................................................................................................................................

191

Navigation.....................................................................................................................................................................................................................................................

193

Maps bookmarks..........................................................................................................................................................................................................................................

193

Map options..................................................................................................................................................................................................................................................

194

Map shortcuts..................................................................................................................................................................................................................................................

13

Maps troubleshooting.................................................................................................................................................................................................................................

196

BlackBerry Messenger......................................................................................................................................................................................................................

197

Contacts.........................................................................................................................................................................................................................................................

197

Groups..........................................................................................................................................................................................................................................................

198

Conversations...............................................................................................................................................................................................................................................

199

Availability....................................................................................................................................................................................................................................................

202

Applications.......................................................................................................................................................................................................................................

205

Switch applications.....................................................................................................................................................................................................................................

205

Add an application......................................................................................................................................................................................................................................

205

View properties for an application...........................................................................................................................................................................................................

205

Delete a third-party application...............................................................................................................................................................................................................

205

Receive a device password prompt before you add an application.....................................................................................................................................................

205

View the size of an application database................................................................................................................................................................................................

206

About upgrading the BlackBerry Device Software ...............................................................................................................................................................................

206

Prerequisites: Upgrading the BlackBerry Device Software over the wireless network...................................................................................................................

206

Upgrade the BlackBerry Device Software ..............................................................................................................................................................................................

206

Return to the previous version of the BlackBerry Device Software ....................................................................................................................................................

207

Delete the previous version of the BlackBerry Device Software .........................................................................................................................................................

207

Application troubleshooting......................................................................................................................................................................................................................

207

Wireless network coverage.............................................................................................................................................................................................................

209

Find information about wireless coverage indicators...........................................................................................................................................................................

209

Turn off a wireless connection .................................................................................................................................................................................................................

209

Network connection indicators.................................................................................................................................................................................................................

209

Turn on wireless coverage notification.....................................................................................................................................................................................................

147

About the preferred wireless network list................................................................................................................................................................................................

210

Add a wireless network to the preferred wireless network list.............................................................................................................................................................

210

Change the order of preferred wireless networks....................................................................................................................................................................................

211

Delete a wireless network from the preferred wireless network list.....................................................................................................................................................

211

Turn off data service.....................................................................................................................................................................................................................................

211

About roaming..............................................................................................................................................................................................................................................

212

Switch wireless networks manually...........................................................................................................................................................................................................

212

Verify the status of network connections and services..........................................................................................................................................................................

212

Wi-Fi connection settings...........................................................................................................................................................................................................................

212

Advanced Wi-Fi connection settings.........................................................................................................................................................................................................

215

UMA connection settings............................................................................................................................................................................................................................

218

Wireless network coverage troubleshooting............................................................................................................................................................................................

218

Power, battery, and memory............................................................................................................................................................................................................

221

Turn off your device......................................................................................................................................................................................................................................

221

Set your device to turn on and turn off automatically............................................................................................................................................................................

221

Reset the device............................................................................................................................................................................................................................................

221

Check the battery power level....................................................................................................................................................................................................................

221

Extend battery life........................................................................................................................................................................................................................................

221

Format a media card ..................................................................................................................................................................................................................................

100

View the amount of available memory.....................................................................................................................................................................................................

100

Best practice: Optimizing your device performance..............................................................................................................................................................................

222

SIM card..............................................................................................................................................................................................................................................

225

About the SIM card phone book................................................................................................................................................................................................................

225

Add a contact to your SIM card ................................................................................................................................................................................................................

225

Copy contacts from your SIM card to your contact list.........................................................................................................................................................................

225

Copy a contact from your contact list to your SIM card........................................................................................................................................................................

225

Change a SIM card contact........................................................................................................................................................................................................................

226

Delete a SIM card contact..........................................................................................................................................................................................................................

226

Store SMS text messages on your SIM card...............................................................................................................................................................................................

51

About SIM card security.............................................................................................................................................................................................................................

226

Protect your SIM card with a PIN code....................................................................................................................................................................................................

226

Change the SIM card PIN code.................................................................................................................................................................................................................

227

Change the display name for a phone number.......................................................................................................................................................................................

227

Security...............................................................................................................................................................................................................................................

229

Security basics.............................................................................................................................................................................................................................................

229

Password keeper..........................................................................................................................................................................................................................................

230

Encryption.....................................................................................................................................................................................................................................................

232

Memory cleaning.........................................................................................................................................................................................................................................

234

Certificates...................................................................................................................................................................................................................................................

235

PGP keys.......................................................................................................................................................................................................................................................

241

Certificate servers.......................................................................................................................................................................................................................................

246

Key stores.....................................................................................................................................................................................................................................................

248

Smart cards..................................................................................................................................................................................................................................................

250

Software tokens...........................................................................................................................................................................................................................................

253

VPN settings.................................................................................................................................................................................................................................................

253

About security self-tests.............................................................................................................................................................................................................................

255

Verify security software .............................................................................................................................................................................................................................

255

Third-party application control.................................................................................................................................................................................................................

255

Security troubleshooting............................................................................................................................................................................................................................

258

Service books and diagnostic reports............................................................................................................................................................................................

261

Service books................................................................................................................................................................................................................................................

261

Diagnostic reports........................................................................................................................................................................................................................................

261

Wi-Fi diagnostic reports............................................................................................................................................................................................................................

263

BrickBreaker......................................................................................................................................................................................................................................

265

About BrickBreaker.....................................................................................................................................................................................................................................

265

BrickBreaker capsules................................................................................................................................................................................................................................

265

BrickBreaker scoring..................................................................................................................................................................................................................................

266

Play BrickBreaker........................................................................................................................................................................................................................................

266

Adjust the volume...........................................................................................................................................................................................................................................

17

Set the paddle speed..................................................................................................................................................................................................................................

266

Submit a score to the BrickBreaker high score web site.......................................................................................................................................................................

266

Check the high scores on the BrickBreaker web site.............................................................................................................................................................................

267

Glossary..............................................................................................................................................................................................................................................

269

Legal notice........................................................................................................................................................................................................................................

275

User Guide

Shortcuts

8

User Guide

Shortcuts

Shortcuts

BlackBerry basics shortcuts

To move the cursor, roll the trackball.

To move back a screen, press the Escape key.

To move to a list item or menu item, type the first letter of the item.

To select or clear a check box, press the Space key.

To view available values in a field, press the Alt key.

To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.

To return to the Home screen or application list, press the End key.

To delete a highlighted item, press the Backspace/Delete key.

On the Home screen

To lock the keyboard, hold the asterisk (*) key. To unlock the keyboard, press the asterisk (*) key and the Send key.

To lock the device, set a password. Hold the asterisk (*) key. To unlock the device, type your password. Press the Enter key.

To switch between the active notification profile and the Vibrate notification profile, hold the # key.

Phone shortcuts

To answer a call, press the Send key.

To send an incoming call to voice mail when the flip is closed, hold the Volume Down key.

To insert a plus sign (+) when typing a phone number, hold 0.

To add an extension to a phone number, press the X key. Type the extension number.

To set up speed dial for a contact, on the Home screen or in the phone application, hold a key.

To turn on the speakerphone during a call, press the period (.) key. To turn off the speakerphone during a call, press the period (.) key.

To switch the audio path to wired headphones during a call, press the period (.) key. To switch back to the previous audio path, press the period (.) key again.

To check your voice mail, hold 1.

To type a letter in a phone number field, hold the Alt key. Use the multi-tap input method to type the letter.

To view your contact list in the phone application, hold the Send key.

To switch phone numbers, in the phone application, click your active phone number. Click a phone number.

Message shortcuts

In a message

To reply to a message, press the exclamation point (!) key.

To forward a message, press the period (.) key.

9

User Guide

Shortcuts

To move to the last cursor position after you close and reopen a received email message or PIN message, press 5.

In a message list

To open a highlighted message, press the Enter key.

To compose a message from a message list, press the comma (,) key.

To view received messages, press the Alt key and 3.

To view call logs, press the Alt key and the period (.) key.

To view voice mail messages, press the Alt key and 7.

To view SMS text messages, press the Alt key and the question mark (?) key.

To view all your messages, press the Escape key.

Move around a message list

To move up a screen, press the Shift key and the Space key.

To move down a screen, press the Space key.

To move to the top of a message list, press 1.

To move to the bottom of a message list, press 7.

To move up a message, press 2.

To move down a message, press 8.

To move to the next date, press 6.

To move to the previous date, press 4.

Attachment shortcuts

To search for text in an attachment, press Q.

In a spreadsheet

To move to a specific cell, press A.

To view the content of a cell, press the Space key.

To switch worksheets, press O. Highlight a worksheet. Press the Enter key.

In a presentation

To switch presentation views, press Z.

To move to the next slide when viewing a presentation in slide view, press 6.

To move to the previous slide when viewing a presentation in slide view, press 4.

Camera and video camera shortcuts

To zoom in to a subject before taking a picture, press the Volume Up key.

To zoom out from a subject before taking a picture, press the Volume Down key.

To take a picture when the flip is open, press the Right Convenience key.

To pan up in a picture, press 2.

To pan down in a picture, press 8.

To pan right in a picture, press 6.

10

User Guide

Shortcuts

To pan left in a picture, press 4.

To return to the center of a picture, press 5.

To zoom in to a picture, press 3.

To zoom out from a picture, press 9.

To zoom in as much as possible to a picture, press 1.

To zoom out from a picture as much as possible, press 7.

To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.

Media shortcuts

To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key.

To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key.

To play the next song in a category, press 6.

To play the previous song in a category, press 4.

To play the next song in a playlist, press and hold the Volume Down key.

To play the previous song in a playlist, press and hold the Volume Up key.

To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly.

To rotate a picture, press the comma (,) key.

To zoom in to a picture, press 3. To zoom to the original picture size, press 7.

To zoom out from a picture, press 9. To zoom to the original picture size, press 7.

To fit a picture to the screen size, press 1.

Browser shortcuts

To insert a period (.) in the web address field, press the Space key.

To insert a slash mark (/) in the web address field, press the Shift key and the Space key.

To stop loading a web page, press the Escape key.

To close the browser, hold the Escape key.

On a web page

To switch between Column view and Page view, press the at sign (@) key.

To zoom in to a web page, press the comma (,) key.

To zoom out from a web page, press the period (.) key.

To turn on support for JavaScript, press the Symbol key.

To move to a specific web page, press 5.

To add a bookmark, press the question mark (?) key.

To follow a link, highlight or pause on the link. Press the Enter key.

To hide the banner, press the exclamation point (!) key. To view the banner, press the exclamation point (!) key.

Navigate a web page

To move up a screen, press 3.

11

User Guide

Shortcuts

To move down a screen, press 9.

To move to the top of a web page, press 1.

To move to the bottom of a web page, press 7.

Calendar shortcuts

For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.

To schedule an appointment, press the period (.) key.

To move to the next day, week, or month, press 9.

To move to the previous day, week, or month, press 3.

To move up an hour in Day view or Week view, press 2.

To move down an hour in Day view or Week view, press 8.

To move to the current date, press the exclamation point (!) key.

Typing shortcuts

To insert a period, press the Space key twice. The next letter is capitalized.

To capitalize a letter, hold the letter key until the capitalized letter appears.

To type the alternate character on a key, press the Alt key and the character key.

To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü is highlighted. Click the trackball.

To type a number in a number field, press a number key. You do not need to press the Alt key.

To type a number in a text field, hold the Alt key and press the number key.

To type a letter in a number field, hold the Alt key and use the multi-tap input method.

To turn on NUM lock, hold the Shift key and press the Alt key. To turn off NUM lock, press the Alt key.

To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters as the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight the word that you want to type. Press the Enter key.

Insert symbols

To insert an at sign (@) or a period (.) in an email address field, press the Space key.

To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol.

Work with text

To highlight a line of text, press the Shift key and roll the trackball up or down.

To highlight text character by character, hold the Shift key and roll the trackball left or right.

To cancel a text selection, press the Escape key.

To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.

To copy highlighted text when typing, press the Alt key and click the trackball.

To paste highlighted text when typing, press the Shift key and click the trackball.

12

User Guide

Shortcuts

Search shortcuts

To search for a contact in a list of contacts, type the contact name or initials separated by a space.

To search for text in an attachment, press Q.

To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. Press Q.

Map shortcuts

To zoom in to a map, press L.

To zoom out from a map, press O.

To move to the next direction on a route, press 6.

To move to the previous direction on a route, press 4.

To view status information at the top of a map, press Q. To hide status information at the top of a map, press Q again.

To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking information at the bottom of a map, press the Space key again.

13

User Guide

Phone

14

User Guide

Phone

Phone

Phone basics

Find your phone number

In the phone application, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, only your active phone number appears at the top of the screen.

Make a call

1.On the Home screen or in the phone application, perform one of the following actions:

Type a phone number.

Type part of a contact name. Highlight a contact or phone number.

2.Press the key.

To end the call, press the key.

Related topics

Add a pause or a wait to a phone number, 123

Answer a second call

1.Press the Menu key.

2.Perform one of the following actions:

To answer the incoming call and place the current call on hold, click Answer - Hold Current.

To answer the incoming call and end the current call, click Answer - Drop Current. Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.

To return to the first call, press the Menu key. Click Swap or Flash.

Mute a call

During a call, press the Mute key.

To turn off mute, press the Mute key again.

Place a call on hold

Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.

1.During a call, press the Menu key.

2.Click Hold.

To resume a call, press the Menu key. Click Resume.

15

User Guide

Phone

Turn on the speakerphone

During a call, press the period (.) key.

Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.

To turn off the speakerphone, press the period (.) key again.

Related topics

Bluetooth technology, 181

Dial an extension

1.Press the X key.

2.Type the extension number.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.

To type a number, press a number key.

To type the first letter on a key, hold the Alt key. Press the letter key once.

To type the second letter on a key, hold the Alt key. Press the letter key twice.

Switch applications during a call

1.During a call, press the Menu key.

2.Click Home Screen.

Note: If you switch to a different application and you want to end the call, press the End key.

Make a call when the device is locked

To perform this task, you must turn on dialing from the Lock screen.

1.On the Lock screen, press the Menu key.

2.Click Place Call.

3.Perform one of the following actions:

Type a phone number.

Type part of a contact name. Click a contact or phone number.

4.Press the Send key.

To end the call, press the End key.

Related topics

Turn on dialing from the Lock screen, 31

16

User Guide

Phone

About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application.

For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls

Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers.

You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America or 112 in countries that are part of the European Union).

Make an emergency call

Perform one of the following actions:

If your keyboard or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key.

If your keyboard or device is locked, press the Menu key. Click Emergency Call. Click Yes.

Volume

Adjust the volume

To increase the volume, press the Volume Up key.

To decrease the volume, press the Volume Down key.

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click General Options.

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4.Change the Default Call Volume field.

5.Press the Menu key.

6.Click Save.

Improve sound quality during a call

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1.During a call, press the Menu key.

2.Click Enhance Call Audio.

3.Select a bass or treble option.

Improve sound quality for all calls

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click General Options.

4.Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields.

5.Press the Menu key.

6.Click Save.

Voice mail

Check your voice mail

Depending on your theme, you might be able to check your voice mail from the Home screen.

1.In the phone application, press the Menu key.

2.Click Call Voice Mail.

Change the voice mail access number

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Voice Mail.

4.Type a voice mail access number and a password.

5.Press the Menu key.

6.Click Save.

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Speed dial

Set up speed dial for a contact

1.In the phone application, press the Menu key.

2.Click View Speed Dial List.

3.Click an unassigned key.

4.Click New Speed Dial.

5.Click a contact.

To make a call using speed dial, in the phone application, on the Home screen, in a message, or in a message list, hold the key that you assigned to the contact.

Change the contact assigned to a speed dial key

1.In the phone application, press the Menu key.

2.Click View Speed Dial List.

3.Highlight a contact or phone number.

4.Press the Menu key.

5.Perform one of the following actions:

To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key. Click the trackball.

To delete the contact from the speed dial list, click Delete.

Voice dialing

Make a call using a voice command

To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology.

You cannot make calls to emergency numbers using voice commands.

1.In the voice dialing application, wait for the sound.

2.Say "Call" and a contact name or phone number.

To end the call, press the End key.

Dial an extension using a voice command

To perform this task, you must set options for dialing extensions.

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You can dial extensions only within your company.

Say "Call extension" and the extension number.

Related topics

Set options for dialing extensions, 29

Check a status using a voice command

You can check your active phone number, the wireless coverage level, and the battery power level using a voice command.

1.In the voice dialing application, wait for the sound.

2.Perform any of the following actions:

To check your active phone number, say "Check my phone number."

To check the wireless coverage level, say "Check coverage."

To check the battery power level, say "Check battery."

Change the voice dialing language

To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.

1.In the device options, click Language.

2.Change the Voice Dialing Language field.

3.Press the Menu key.

4.Click Save.

Turn off choice lists for voice commands

If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.

1.In the device options, click Voice Dialing.

2.Set the Choice Lists field to Always Off.

3.Press the Menu key.

4.Click Save.

Turn off voice prompts

After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice command.

1.In the voice dialing application, wait for the sound.

2.Say "Turn prompts off."

To turn on voice prompts again, say "Turn prompts on. "

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Set playback options for voice dialing

After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different playback options.

1.In the device options, click Voice Dialing.

2.Perform any of the following actions:

To turn off playback for phone numbers, set the Digit Playback field to Disabled.

To turn off playback for contacts, set the Name Playback field to Disabled.

To set how quickly playback for contacts occurs, set the Name Playback Speed field.

To set the playback volume for contacts, set the Name Playback Volume field.

3.Press the Menu key.

4.Click Save.

Set the matching sensitivity level for voice commands

1.In the device options, click Voice Dialing.

2.Perform one of the following actions:

To increase matches, set the Sensitivity field closer to Reject Less.

To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.

3.Press the Menu key.

4.Click Save.

Improve voice recognition of numbers

1.In the device options, click Voice Dialing.

2.Press the Menu key.

3.Click Adapt Digits.

4.Complete the instructions on the screen.

Conference calls

Make a conference call

1.During a call, press the Send key.

2.Type a phone number or highlight a contact.

3.Press the Send key.

4.During the second call, press the Menu key.

5.Click Join.

Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact.

Related topics

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Place a call on hold, 15

Create a phone number link for a conference call

1.Type a phone number for the conference call bridge.

2.Type X and the access code.

Speak privately with a contact during a conference call

Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.

1.During a conference call, press the Menu key.

2.Click Split Call.

3.Click a contact.

To return to the conference call, press the Menu key. Click Join.

Disconnect a contact from a conference call

Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.

1.During a conference call, press the Menu key.

2.Click Drop Call.

3.Click a contact.

Leave a conference call

Depending on your wireless service provider, this feature might not be supported.

If you make a conference call, you can leave the conference call and the call continues without you.

1.During a conference call, press the Menu key.

2.Click Transfer.

Caller ID

Add a caller ID picture for a contact

1.In the contact list, highlight a contact.

2.Press the Menu key.

3.Click Add Picture.

4.Highlight a picture.

5.Press the Menu key.

6.Click Select.

7.Center the picture in the box.

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8.Press the Menu key.

9.Click Crop and Save.

Change the caller ID picture for a contact

1.In the contact list, highlight a contact.

2.Press the Menu key.

3.Click Edit.

4.Highlight the caller ID picture.

5.Press the Menu key.

6.Click Replace Picture.

7.Highlight a picture.

8.Press the Menu key.

9.Click Select.

10.Center the picture in the box.

11.Press the Menu key.

12.Click Crop and Save.

Delete the caller ID picture for a contact

1.In the contact list, highlight a contact.

2.Press the Menu key.

3.Click Edit.

4.Highlight the caller ID picture.

5.Press the Menu key.

6.Click Delete Picture.

7.Press the Menu key.

8.Click Save.

Call logs

About call logs

Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone application or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen.

Your BlackBerry® device stores call logs for 30 days.

View call logs in a message list

1.In the phone application, press the Menu key.

2.Click Options.

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3.Click Call Logging.

4.Select an option for a call log type.

To hide call logs in a message list, select the None option.

Add notes to a call log

1.In the phone application, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Add Notes.

6.Type call notes.

7.Press the Menu key.

8.Click Save.

Change call log notes

1.In the phone application, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Edit Notes.

6.Change the call notes.

7.Press the Menu key.

8.Click Save.

Send a call log

1.In the phone application, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Forward.

Delete call log notes

1.In the phone application, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Edit Notes.

6.Press the Menu key.

7.Click Clear Field.

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8.Press the Menu key.

9.Click Save.

Call waiting

Turn on call waiting

To perform this task, your wireless service provider must set up your SIM card for this service.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Call Waiting.

4.Change the Call Waiting Enabled field to Yes.

5.Press the Menu key.

6.Click Save.

To turn off call waiting, change the Call Waiting Enabled field to No.

Call forwarding

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card orBlackBerry® device . You might not be able to change or delete these phone numbers or add new ones.

For more information, contact your wireless service provider.

Forward calls

To perform this task, your wireless service provider must set up your SIM card for this service.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Call Forwarding.

4.Press the Menu key.

5.Click a call forwarding number.

6.Press the Menu key.

7.Click Save.

To stop forwarding calls, change the Forward All Calls field to Do Not Forward.

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Add a call forwarding phone number

To perform this task, your wireless service provider must set up your SIM card for this service.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Call Forwarding.

4.Press the Menu key.

5.Click New Number.

6.Type a phone number.

7.Press the Enter key.

8.Press the Menu key.

9.Click Close.

Change a call forwarding phone number

You can only change call forwarding phone numbers that you have added.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Call Forwarding.

4.Press the Menu key.

5.Click Edit Numbers.

6.Highlight a phone number.

7.Press the Menu key.

8.Click Edit.

9.Change the phone number.

10.Press the Enter key.

Delete a call forwarding phone number

You can only delete call forwarding phone numbers that you have added.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Call Forwarding.

4.Press the Menu key.

5.Click Edit Numbers.

6.Click a phone number.

7.Click Delete.

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Call blocking

About call blocking

You can block all incoming calls or block incoming calls only when you roam to another wireless network.

You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when you roam to another wireless network.

Block calls

Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Call Barring.

4.Highlight a call blocking option.

5.Press the Menu key.

6.Click Enable.

7.Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable.

Change the call blocking password

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Call Barring.

4.Press the Menu key.

5.Click Change Password.

Fixed dialing

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list.

You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list.

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If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list.

Turn on fixed dialing

Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click FDN Phone List.

4.Press the Menu key.

5.Click Enable FDN Mode.

6.Type your PIN2 code.

7.Press the Enter key.

To turn off fixed dialing, press the Menu key. Click Disable FDN Mode.

Add a contact to your fixed dialing list

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click FDN Phone List.

4.Press the Menu key.

5.Click New.

6.Type your PIN2 code.

7.Press the Menu key.

8.Type a name and a phone number.

9.Press the Menu key.

10.Click Save.

Change a contact in your fixed dialing list

1.In the phone application, press the Menu key.

2.Click Options.

3.Click FDN Phone List.

4.Highlight a contact.

5.Press the Menu key.

6.Click Edit.

7.Change the contact information.

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