BlackBerry RBY40GW User Guide

User Guide

BlackBerry Pearl 8220 Smartphone

Version: 4.6

SWD-438151-0708044349-001

Contents
Shortcuts.................................................................................................................................................................................................................................................	9
BlackBerry basics shortcuts...........................................................................................................................................................................................................................	9
Phone shortcuts...............................................................................................................................................................................................................................................	9
Message shortcuts...........................................................................................................................................................................................................................................	9
Attachment shortcuts....................................................................................................................................................................................................................................	10
Camera and video camera shortcuts .........................................................................................................................................................................................................	10
Media shortcuts...............................................................................................................................................................................................................................................	11
Browser shortcuts............................................................................................................................................................................................................................................	11
Calendar shortcuts.........................................................................................................................................................................................................................................	12
Typing shortcuts..............................................................................................................................................................................................................................................	12
Search shortcuts.............................................................................................................................................................................................................................................	13
Map shortcuts..................................................................................................................................................................................................................................................	13
Phone......................................................................................................................................................................................................................................................	15
Phone basics....................................................................................................................................................................................................................................................	15
Emergency calls..............................................................................................................................................................................................................................................	17
Volume..............................................................................................................................................................................................................................................................	17
Voice mail........................................................................................................................................................................................................................................................	18
Speed dial........................................................................................................................................................................................................................................................	19
Voice dialing....................................................................................................................................................................................................................................................	19
Conference calls..............................................................................................................................................................................................................................................	21
Caller ID...........................................................................................................................................................................................................................................................	22
Call logs...........................................................................................................................................................................................................................................................	23
Call waiting.....................................................................................................................................................................................................................................................	25
Call forwarding...............................................................................................................................................................................................................................................	25
Call blocking...................................................................................................................................................................................................................................................	27
Fixed dialing....................................................................................................................................................................................................................................................	27
Smart dialing..................................................................................................................................................................................................................................................	29
TTY support.....................................................................................................................................................................................................................................................	30
Multiple phone numbers...............................................................................................................................................................................................................................	30
Phone options..................................................................................................................................................................................................................................................	31
Phone shortcuts...............................................................................................................................................................................................................................................	9
Phone troubleshooting..................................................................................................................................................................................................................................	33
Messages...............................................................................................................................................................................................................................................	37
Message basics...............................................................................................................................................................................................................................................	37
Email messages..............................................................................................................................................................................................................................................	42
PIN messages.................................................................................................................................................................................................................................................	48
SMS text messages........................................................................................................................................................................................................................................	49
MMS messages...............................................................................................................................................................................................................................................	53

Message list options......................................................................................................................................................................................................................................	56
Message shortcuts...........................................................................................................................................................................................................................................	9
S/MIME-protected messages.......................................................................................................................................................................................................................	61
PGP protected messages.............................................................................................................................................................................................................................	67
Message troubleshooting..............................................................................................................................................................................................................................	72
Attachments..........................................................................................................................................................................................................................................	77
Attachment basics..........................................................................................................................................................................................................................................	77
Document attachments................................................................................................................................................................................................................................	79
Spreadsheet attachments............................................................................................................................................................................................................................	79
Media attachments.......................................................................................................................................................................................................................................	80
Presentation attachments.............................................................................................................................................................................................................................	81
vCard contact attachments.........................................................................................................................................................................................................................	82
Attachment shortcuts....................................................................................................................................................................................................................................	10
Attachment troubleshooting........................................................................................................................................................................................................................	82
Camera and video camera ................................................................................................................................................................................................................	85
Take a picture ................................................................................................................................................................................................................................................	85
Pan a picture..................................................................................................................................................................................................................................................	85
Zoom in to or out from a picture..................................................................................................................................................................................................................	85
Record a video................................................................................................................................................................................................................................................	85
Camera and video camera options ...........................................................................................................................................................................................................	86
Camera and video camera shortcuts .........................................................................................................................................................................................................	10
Camera and video camera troubleshooting ............................................................................................................................................................................................	88
Media.....................................................................................................................................................................................................................................................	89
Transferring and downloading media files................................................................................................................................................................................................	89
Playing media files and recording voice notes..........................................................................................................................................................................................	91
Managing media files....................................................................................................................................................................................................................................	93
Viewing pictures............................................................................................................................................................................................................................................	96
Managing pictures........................................................................................................................................................................................................................................	98
Media card and mass storage mode options............................................................................................................................................................................................	99
Media shortcuts...............................................................................................................................................................................................................................................	11
Media troubleshooting.................................................................................................................................................................................................................................	101
Browser................................................................................................................................................................................................................................................	103
Browser basics..............................................................................................................................................................................................................................................	103
Browser bookmarks.....................................................................................................................................................................................................................................	106
Web feeds......................................................................................................................................................................................................................................................	108
Browser options.............................................................................................................................................................................................................................................	110
Browser security............................................................................................................................................................................................................................................	113
Browser push.................................................................................................................................................................................................................................................	115

Browser shortcuts............................................................................................................................................................................................................................................	11
Browser troubleshooting..............................................................................................................................................................................................................................	117
Date, time, and alarm.........................................................................................................................................................................................................................	119
Set the date and time...................................................................................................................................................................................................................................	119
Get the date and time from the wireless network automatically..........................................................................................................................................................	119
Change what appears on the display when your device is charging....................................................................................................................................................	119
Change the clock face.................................................................................................................................................................................................................................	120
Display a second time zone........................................................................................................................................................................................................................	120
Turn on bedside clock mode.......................................................................................................................................................................................................................	120
Set options for bedside clock mode...........................................................................................................................................................................................................	120
Turn on the alarm..........................................................................................................................................................................................................................................	121
Silence the alarm...........................................................................................................................................................................................................................................	121
Change alarm notification options.............................................................................................................................................................................................................	121
Use the stopwatch........................................................................................................................................................................................................................................	121
Set the timer...................................................................................................................................................................................................................................................	121
Change timer notification options.............................................................................................................................................................................................................	122
Date, time, and alarm troubleshooting.....................................................................................................................................................................................................	122
Personal organizer.............................................................................................................................................................................................................................	123
Contacts.........................................................................................................................................................................................................................................................	123
Calendar........................................................................................................................................................................................................................................................	129
Tasks...............................................................................................................................................................................................................................................................	137
Memos............................................................................................................................................................................................................................................................	140
Categories......................................................................................................................................................................................................................................................	141
Calculator......................................................................................................................................................................................................................................................	143
Notification profiles..........................................................................................................................................................................................................................	145
Notification basics.......................................................................................................................................................................................................................................	145
LED notification............................................................................................................................................................................................................................................	147
Custom notification.....................................................................................................................................................................................................................................	148
Notification profile troubleshooting.........................................................................................................................................................................................................	150
Typing...................................................................................................................................................................................................................................................	151
Typing basics.................................................................................................................................................................................................................................................	151
Typing input methods..................................................................................................................................................................................................................................	152
Spelling checker...........................................................................................................................................................................................................................................	154
Custom dictionary........................................................................................................................................................................................................................................	156
AutoText.........................................................................................................................................................................................................................................................	157
Typing shortcuts..............................................................................................................................................................................................................................................	12
Typing troubleshooting...............................................................................................................................................................................................................................	159

Language..............................................................................................................................................................................................................................................	161
Change the display language.....................................................................................................................................................................................................................	161
Add a display language................................................................................................................................................................................................................................	161
Delete a display language...........................................................................................................................................................................................................................	161
About typing input languages....................................................................................................................................................................................................................	153
Change the typing input language............................................................................................................................................................................................................	153
Switch typing input methods......................................................................................................................................................................................................................	153
Change the input options for SureType technology...............................................................................................................................................................................	153
Change the voice dialing language............................................................................................................................................................................................................	20
Use the shortcut to switch typing input languages while you type.....................................................................................................................................................	162
Change the shortcut for switching typing input languages..................................................................................................................................................................	163
Turn off the shortcut for switching typing input languages..................................................................................................................................................................	163
Change the display options for contacts..................................................................................................................................................................................................	128
Language troubleshooting..........................................................................................................................................................................................................................	163
Display and keyboard.......................................................................................................................................................................................................................	165
Backlighting..................................................................................................................................................................................................................................................	165
Display options.............................................................................................................................................................................................................................................	165
External display............................................................................................................................................................................................................................................	167
Keyboard options.........................................................................................................................................................................................................................................	168
Themes..........................................................................................................................................................................................................................................................	169
Accessibility options...................................................................................................................................................................................................................................	169
Display troubleshooting..............................................................................................................................................................................................................................	170
Search....................................................................................................................................................................................................................................................	171
Messages, attachments, and web pages....................................................................................................................................................................................................	171
Organizer data..............................................................................................................................................................................................................................................	173
Search shortcuts.............................................................................................................................................................................................................................................	13
Synchronization.................................................................................................................................................................................................................................	175
About synchronization.................................................................................................................................................................................................................................	175
Reconcile email messages over the wireless network............................................................................................................................................................................	175
Delete email messages over the wireless network..................................................................................................................................................................................	175
Prerequisites: Synchronizing organizer data over the wireless network............................................................................................................................................	176
Synchronize organizer data over the wireless network..........................................................................................................................................................................	176
About synchronization conflicts.................................................................................................................................................................................................................	176
Manage email reconciliation conflicts......................................................................................................................................................................................................	176
Manage data synchronization conflicts....................................................................................................................................................................................................	177
About backing up and restoring device data............................................................................................................................................................................................	177
Prerequisites: Restoring data over the wireless network......................................................................................................................................................................	177
Delete all device data...................................................................................................................................................................................................................................	177
Empty the deleted items folder on your computer from your device...................................................................................................................................................	177

Synchronization troubleshooting...............................................................................................................................................................................................................	178
Bluetooth technology........................................................................................................................................................................................................................	181
Bluetooth technology basics.......................................................................................................................................................................................................................	181
Bluetooth technology options....................................................................................................................................................................................................................	183
Bluetooth technology troubleshooting.....................................................................................................................................................................................................	186
GPS technology.................................................................................................................................................................................................................................	189
About GPS technology................................................................................................................................................................................................................................	189
Get your GPS location.................................................................................................................................................................................................................................	189
Turn off location aiding...............................................................................................................................................................................................................................	189
GPS technology troubleshooting...............................................................................................................................................................................................................	189
Maps......................................................................................................................................................................................................................................................	191
Map basics.....................................................................................................................................................................................................................................................	191
Navigation.....................................................................................................................................................................................................................................................	193
Maps bookmarks..........................................................................................................................................................................................................................................	193
Map options..................................................................................................................................................................................................................................................	194
Map shortcuts..................................................................................................................................................................................................................................................	13
Maps troubleshooting.................................................................................................................................................................................................................................	196
BlackBerry Messenger......................................................................................................................................................................................................................	197
Contacts.........................................................................................................................................................................................................................................................	197
Groups..........................................................................................................................................................................................................................................................	198
Conversations...............................................................................................................................................................................................................................................	199
Availability....................................................................................................................................................................................................................................................	202
Applications.......................................................................................................................................................................................................................................	205
Switch applications.....................................................................................................................................................................................................................................	205
Add an application......................................................................................................................................................................................................................................	205
View properties for an application...........................................................................................................................................................................................................	205
Delete a third-party application...............................................................................................................................................................................................................	205
Receive a device password prompt before you add an application.....................................................................................................................................................	205
View the size of an application database................................................................................................................................................................................................	206
About upgrading the BlackBerry Device Software ...............................................................................................................................................................................	206
Prerequisites: Upgrading the BlackBerry Device Software over the wireless network...................................................................................................................	206
Upgrade the BlackBerry Device Software ..............................................................................................................................................................................................	206
Return to the previous version of the BlackBerry Device Software ....................................................................................................................................................	207
Delete the previous version of the BlackBerry Device Software .........................................................................................................................................................	207
Application troubleshooting......................................................................................................................................................................................................................	207
Wireless network coverage.............................................................................................................................................................................................................	209

Find information about wireless coverage indicators...........................................................................................................................................................................	209
Turn off a wireless connection .................................................................................................................................................................................................................	209
Network connection indicators.................................................................................................................................................................................................................	209
Turn on wireless coverage notification.....................................................................................................................................................................................................	147
About the preferred wireless network list................................................................................................................................................................................................	210
Add a wireless network to the preferred wireless network list.............................................................................................................................................................	210
Change the order of preferred wireless networks....................................................................................................................................................................................	211
Delete a wireless network from the preferred wireless network list.....................................................................................................................................................	211
Turn off data service.....................................................................................................................................................................................................................................	211
About roaming..............................................................................................................................................................................................................................................	212
Switch wireless networks manually...........................................................................................................................................................................................................	212
Verify the status of network connections and services..........................................................................................................................................................................	212
Wi-Fi connection settings...........................................................................................................................................................................................................................	212
Advanced Wi-Fi connection settings.........................................................................................................................................................................................................	215
UMA connection settings............................................................................................................................................................................................................................	218
Wireless network coverage troubleshooting............................................................................................................................................................................................	218
Power, battery, and memory............................................................................................................................................................................................................	221
Turn off your device......................................................................................................................................................................................................................................	221
Set your device to turn on and turn off automatically............................................................................................................................................................................	221
Reset the device............................................................................................................................................................................................................................................	221
Check the battery power level....................................................................................................................................................................................................................	221
Extend battery life........................................................................................................................................................................................................................................	221
Format a media card ..................................................................................................................................................................................................................................	100
View the amount of available memory.....................................................................................................................................................................................................	100
Best practice: Optimizing your device performance..............................................................................................................................................................................	222
SIM card..............................................................................................................................................................................................................................................	225
About the SIM card phone book................................................................................................................................................................................................................	225
Add a contact to your SIM card ................................................................................................................................................................................................................	225
Copy contacts from your SIM card to your contact list.........................................................................................................................................................................	225
Copy a contact from your contact list to your SIM card........................................................................................................................................................................	225
Change a SIM card contact........................................................................................................................................................................................................................	226
Delete a SIM card contact..........................................................................................................................................................................................................................	226
Store SMS text messages on your SIM card...............................................................................................................................................................................................	51
About SIM card security.............................................................................................................................................................................................................................	226
Protect your SIM card with a PIN code....................................................................................................................................................................................................	226
Change the SIM card PIN code.................................................................................................................................................................................................................	227
Change the display name for a phone number.......................................................................................................................................................................................	227
Security...............................................................................................................................................................................................................................................	229
Security basics.............................................................................................................................................................................................................................................	229

Password keeper..........................................................................................................................................................................................................................................	230
Encryption.....................................................................................................................................................................................................................................................	232
Memory cleaning.........................................................................................................................................................................................................................................	234
Certificates...................................................................................................................................................................................................................................................	235
PGP keys.......................................................................................................................................................................................................................................................	241
Certificate servers.......................................................................................................................................................................................................................................	246
Key stores.....................................................................................................................................................................................................................................................	248
Smart cards..................................................................................................................................................................................................................................................	250
Software tokens...........................................................................................................................................................................................................................................	253
VPN settings.................................................................................................................................................................................................................................................	253
About security self-tests.............................................................................................................................................................................................................................	255
Verify security software .............................................................................................................................................................................................................................	255
Third-party application control.................................................................................................................................................................................................................	255
Security troubleshooting............................................................................................................................................................................................................................	258
Service books and diagnostic reports............................................................................................................................................................................................	261
Service books................................................................................................................................................................................................................................................	261
Diagnostic reports........................................................................................................................................................................................................................................	261
Wi-Fi diagnostic reports............................................................................................................................................................................................................................	263
BrickBreaker......................................................................................................................................................................................................................................	265
About BrickBreaker.....................................................................................................................................................................................................................................	265
BrickBreaker capsules................................................................................................................................................................................................................................	265
BrickBreaker scoring..................................................................................................................................................................................................................................	266
Play BrickBreaker........................................................................................................................................................................................................................................	266
Adjust the volume...........................................................................................................................................................................................................................................	17
Set the paddle speed..................................................................................................................................................................................................................................	266
Submit a score to the BrickBreaker high score web site.......................................................................................................................................................................	266
Check the high scores on the BrickBreaker web site.............................................................................................................................................................................	267
Glossary..............................................................................................................................................................................................................................................	269
Legal notice........................................................................................................................................................................................................................................	275

User Guide

Shortcuts

User Guide

Shortcuts

BlackBerry basics shortcuts

•To move the cursor, roll the trackball.

•To move back a screen, press the Escape key.

•To move to a list item or menu item, type the first letter of the item.

•To select or clear a check box, press the Space key.

•To view available values in a field, press the Alt key.

•To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.

•To return to the Home screen or application list, press the End key.

•To delete a highlighted item, press the Backspace/Delete key.

On the Home screen

•To lock the keyboard, hold the asterisk (*) key. To unlock the keyboard, press the asterisk (*) key and the Send key.

•To lock the device, set a password. Hold the asterisk (*) key. To unlock the device, type your password. Press the Enter key.

•To switch between the active notification profile and the Vibrate notification profile, hold the # key.

Phone shortcuts

•To answer a call, press the Send key.

•To send an incoming call to voice mail when the flip is closed, hold the Volume Down key.

•To insert a plus sign (+) when typing a phone number, hold 0.

•To add an extension to a phone number, press the X key. Type the extension number.

•To set up speed dial for a contact, on the Home screen or in the phone application, hold a key.

•To turn on the speakerphone during a call, press the period (.) key. To turn off the speakerphone during a call, press the period (.) key.

•To switch the audio path to wired headphones during a call, press the period (.) key. To switch back to the previous audio path, press the period (.) key again.

•To check your voice mail, hold 1.

•To type a letter in a phone number field, hold the Alt key. Use the multi-tap input method to type the letter.

•To view your contact list in the phone application, hold the Send key.

•To switch phone numbers, in the phone application, click your active phone number. Click a phone number.

Message shortcuts

In a message

•To reply to a message, press the exclamation point (!) key.

•To forward a message, press the period (.) key.

User Guide

Shortcuts

•To move to the last cursor position after you close and reopen a received email message or PIN message, press 5.

In a message list

•To open a highlighted message, press the Enter key.

•To compose a message from a message list, press the comma (,) key.

•To view received messages, press the Alt key and 3.

•To view call logs, press the Alt key and the period (.) key.

•To view voice mail messages, press the Alt key and 7.

•To view SMS text messages, press the Alt key and the question mark (?) key.

•To view all your messages, press the Escape key.

Move around a message list

•To move up a screen, press the Shift key and the Space key.

•To move down a screen, press the Space key.

•To move to the top of a message list, press 1.

•To move to the bottom of a message list, press 7.

•To move up a message, press 2.

•To move down a message, press 8.

•To move to the next date, press 6.

•To move to the previous date, press 4.

Attachment shortcuts

•To search for text in an attachment, press Q.

In a spreadsheet

•To move to a specific cell, press A.

•To view the content of a cell, press the Space key.

•To switch worksheets, press O. Highlight a worksheet. Press the Enter key.

In a presentation

•To switch presentation views, press Z.

•To move to the next slide when viewing a presentation in slide view, press 6.

•To move to the previous slide when viewing a presentation in slide view, press 4.

Camera and video camera shortcuts

•To zoom in to a subject before taking a picture, press the Volume Up key.

•To zoom out from a subject before taking a picture, press the Volume Down key.

•To take a picture when the flip is open, press the Right Convenience key.

•To pan up in a picture, press 2.

•To pan down in a picture, press 8.

•To pan right in a picture, press 6.

User Guide

Shortcuts

•To pan left in a picture, press 4.

•To return to the center of a picture, press 5.

•To zoom in to a picture, press 3.

•To zoom out from a picture, press 9.

•To zoom in as much as possible to a picture, press 1.

•To zoom out from a picture as much as possible, press 7.

•To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.

Media shortcuts

•To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key.

•To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key.

•To play the next song in a category, press 6.

•To play the previous song in a category, press 4.

•To play the next song in a playlist, press and hold the Volume Down key.

•To play the previous song in a playlist, press and hold the Volume Up key.

•To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly.

•To rotate a picture, press the comma (,) key.

•To zoom in to a picture, press 3. To zoom to the original picture size, press 7.

•To zoom out from a picture, press 9. To zoom to the original picture size, press 7.

•To fit a picture to the screen size, press 1.

Browser shortcuts

•To insert a period (.) in the web address field, press the Space key.

•To insert a slash mark (/) in the web address field, press the Shift key and the Space key.

•To stop loading a web page, press the Escape key.

•To close the browser, hold the Escape key.

On a web page

•To switch between Column view and Page view, press the at sign (@) key.

•To zoom in to a web page, press the comma (,) key.

•To zoom out from a web page, press the period (.) key.

•To turn on support for JavaScript, press the Symbol key.

•To move to a specific web page, press 5.

•To add a bookmark, press the question mark (?) key.

•To follow a link, highlight or pause on the link. Press the Enter key.

•To hide the banner, press the exclamation point (!) key. To view the banner, press the exclamation point (!) key.

Navigate a web page

•To move up a screen, press 3.

User Guide

Shortcuts

•To move down a screen, press 9.

•To move to the top of a web page, press 1.

•To move to the bottom of a web page, press 7.

Calendar shortcuts

For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.

•To schedule an appointment, press the period (.) key.

•To move to the next day, week, or month, press 9.

•To move to the previous day, week, or month, press 3.

•To move up an hour in Day view or Week view, press 2.

•To move down an hour in Day view or Week view, press 8.

•To move to the current date, press the exclamation point (!) key.

Typing shortcuts

•To insert a period, press the Space key twice. The next letter is capitalized.

•To capitalize a letter, hold the letter key until the capitalized letter appears.

•To type the alternate character on a key, press the Alt key and the character key.

•To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü is highlighted. Click the trackball.

•To type a number in a number field, press a number key. You do not need to press the Alt key.

•To type a number in a text field, hold the Alt key and press the number key.

•To type a letter in a number field, hold the Alt key and use the multi-tap input method.

•To turn on NUM lock, hold the Shift key and press the Alt key. To turn off NUM lock, press the Alt key.

•To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters as the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight the word that you want to type. Press the Enter key.

Insert symbols

•To insert an at sign (@) or a period (.) in an email address field, press the Space key.

•To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol.

Work with text

•To highlight a line of text, press the Shift key and roll the trackball up or down.

•To highlight text character by character, hold the Shift key and roll the trackball left or right.

•To cancel a text selection, press the Escape key.

•To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.

•To copy highlighted text when typing, press the Alt key and click the trackball.

•To paste highlighted text when typing, press the Shift key and click the trackball.

User Guide

Shortcuts

Search shortcuts

•To search for a contact in a list of contacts, type the contact name or initials separated by a space.

•To search for text in an attachment, press Q.

•To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. Press Q.

Map shortcuts

•To zoom in to a map, press L.

•To zoom out from a map, press O.

•To move to the next direction on a route, press 6.

•To move to the previous direction on a route, press 4.

•To view status information at the top of a map, press Q. To hide status information at the top of a map, press Q again.

•To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking information at the bottom of a map, press the Space key again.

User Guide

Phone

User Guide

Phone

Phone basics

Find your phone number

In the phone application, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, only your active phone number appears at the top of the screen.

Make a call

1.On the Home screen or in the phone application, perform one of the following actions:

•Type a phone number.

•Type part of a contact name. Highlight a contact or phone number.

2.Press the key.

To end the call, press the key.

Related topics

Add a pause or a wait to a phone number, 123

Answer a second call

1.Press the Menu key.

2.Perform one of the following actions:

•To answer the incoming call and place the current call on hold, click Answer - Hold Current.

•To answer the incoming call and end the current call, click Answer - Drop Current. Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.

To return to the first call, press the Menu key. Click Swap or Flash.

Mute a call

During a call, press the Mute key.

To turn off mute, press the Mute key again.

Place a call on hold

Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.

1.During a call, press the Menu key.

2.Click Hold.

To resume a call, press the Menu key. Click Resume.

User Guide

Phone

Turn on the speakerphone

During a call, press the period (.) key.

Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.

To turn off the speakerphone, press the period (.) key again.

Related topics

Bluetooth technology, 181

Dial an extension

1.Press the X key.

2.Type the extension number.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.

•To type a number, press a number key.

•To type the first letter on a key, hold the Alt key. Press the letter key once.

•To type the second letter on a key, hold the Alt key. Press the letter key twice.

Switch applications during a call

1.During a call, press the Menu key.

2.Click Home Screen.

Note: If you switch to a different application and you want to end the call, press the End key.

Make a call when the device is locked

To perform this task, you must turn on dialing from the Lock screen.

1.On the Lock screen, press the Menu key.

2.Click Place Call.

3.Perform one of the following actions:

•Type a phone number.

•Type part of a contact name. Click a contact or phone number.

4.Press the Send key.

To end the call, press the End key.

Related topics

Turn on dialing from the Lock screen, 31

User Guide

Phone

About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application.

For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls

Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers.

You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America or 112 in countries that are part of the European Union).

Make an emergency call

Perform one of the following actions:

•If your keyboard or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key.

•If your keyboard or device is locked, press the Menu key. Click Emergency Call. Click Yes.

Volume

Adjust the volume

•To increase the volume, press the Volume Up key.

•To decrease the volume, press the Volume Down key.

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click General Options.

User Guide

Phone

4.Change the Default Call Volume field.

5.Press the Menu key.

6.Click Save.

Improve sound quality during a call

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1.During a call, press the Menu key.

2.Click Enhance Call Audio.

3.Select a bass or treble option.

Improve sound quality for all calls

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click General Options.

4.Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields.

5.Press the Menu key.

6.Click Save.

Voice mail

Check your voice mail

Depending on your theme, you might be able to check your voice mail from the Home screen.

1.In the phone application, press the Menu key.

2.Click Call Voice Mail.

Change the voice mail access number

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Voice Mail.

4.Type a voice mail access number and a password.

5.Press the Menu key.

6.Click Save.

User Guide

Phone

Speed dial

Set up speed dial for a contact

1.In the phone application, press the Menu key.

2.Click View Speed Dial List.

3.Click an unassigned key.

4.Click New Speed Dial.

5.Click a contact.

To make a call using speed dial, in the phone application, on the Home screen, in a message, or in a message list, hold the key that you assigned to the contact.

Change the contact assigned to a speed dial key

1.In the phone application, press the Menu key.

2.Click View Speed Dial List.

3.Highlight a contact or phone number.

4.Press the Menu key.

5.Perform one of the following actions:

•To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

•To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key. Click the trackball.

•To delete the contact from the speed dial list, click Delete.

Voice dialing

Make a call using a voice command

To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology.

You cannot make calls to emergency numbers using voice commands.

1.In the voice dialing application, wait for the sound.

2.Say "Call" and a contact name or phone number.

To end the call, press the End key.

Dial an extension using a voice command

To perform this task, you must set options for dialing extensions.

User Guide

Phone

You can dial extensions only within your company.

Say "Call extension" and the extension number.

Related topics

Set options for dialing extensions, 29

Check a status using a voice command

You can check your active phone number, the wireless coverage level, and the battery power level using a voice command.

1.In the voice dialing application, wait for the sound.

2.Perform any of the following actions:

•To check your active phone number, say "Check my phone number."

•To check the wireless coverage level, say "Check coverage."

•To check the battery power level, say "Check battery."

Change the voice dialing language

To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.

1.In the device options, click Language.

2.Change the Voice Dialing Language field.

3.Press the Menu key.

4.Click Save.

Turn off choice lists for voice commands

If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.

1.In the device options, click Voice Dialing.

2.Set the Choice Lists field to Always Off.

3.Press the Menu key.

4.Click Save.

Turn off voice prompts

After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice command.

1.In the voice dialing application, wait for the sound.

2.Say "Turn prompts off."

To turn on voice prompts again, say "Turn prompts on. "

User Guide

Phone

Set playback options for voice dialing

After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different playback options.

1.In the device options, click Voice Dialing.

2.Perform any of the following actions:

•To turn off playback for phone numbers, set the Digit Playback field to Disabled.

•To turn off playback for contacts, set the Name Playback field to Disabled.

•To set how quickly playback for contacts occurs, set the Name Playback Speed field.

•To set the playback volume for contacts, set the Name Playback Volume field.

3.Press the Menu key.

4.Click Save.

Set the matching sensitivity level for voice commands

1.In the device options, click Voice Dialing.

2.Perform one of the following actions:

•To increase matches, set the Sensitivity field closer to Reject Less.

•To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.

3.Press the Menu key.

4.Click Save.

Improve voice recognition of numbers

1.In the device options, click Voice Dialing.

2.Press the Menu key.

3.Click Adapt Digits.

4.Complete the instructions on the screen.

Conference calls

Make a conference call

1.During a call, press the Send key.

2.Type a phone number or highlight a contact.

3.Press the Send key.

4.During the second call, press the Menu key.

5.Click Join.

Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact.

Related topics

User Guide

Phone

Place a call on hold, 15

Create a phone number link for a conference call

1.Type a phone number for the conference call bridge.

2.Type X and the access code.

Speak privately with a contact during a conference call

Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.

1.During a conference call, press the Menu key.

2.Click Split Call.

3.Click a contact.

To return to the conference call, press the Menu key. Click Join.

Disconnect a contact from a conference call

Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.

1.During a conference call, press the Menu key.

2.Click Drop Call.

3.Click a contact.

Leave a conference call

Depending on your wireless service provider, this feature might not be supported.

If you make a conference call, you can leave the conference call and the call continues without you.

1.During a conference call, press the Menu key.

2.Click Transfer.

Caller ID

Add a caller ID picture for a contact

1.In the contact list, highlight a contact.

2.Press the Menu key.

3.Click Add Picture.

4.Highlight a picture.

5.Press the Menu key.

6.Click Select.

7.Center the picture in the box.

User Guide

Phone

8.Press the Menu key.

9.Click Crop and Save.

Change the caller ID picture for a contact

1.In the contact list, highlight a contact.

2.Press the Menu key.

3.Click Edit.

4.Highlight the caller ID picture.

5.Press the Menu key.

6.Click Replace Picture.

7.Highlight a picture.

8.Press the Menu key.

9.Click Select.

10.Center the picture in the box.

11.Press the Menu key.

12.Click Crop and Save.

Delete the caller ID picture for a contact

1.In the contact list, highlight a contact.

2.Press the Menu key.

3.Click Edit.

4.Highlight the caller ID picture.

5.Press the Menu key.

6.Click Delete Picture.

7.Press the Menu key.

8.Click Save.

Call logs

About call logs

Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone application or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen.

Your BlackBerry® device stores call logs for 30 days.

View call logs in a message list

1.In the phone application, press the Menu key.

2.Click Options.

User Guide

Phone

3.Click Call Logging.

4.Select an option for a call log type.

To hide call logs in a message list, select the None option.

Add notes to a call log

1.In the phone application, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Add Notes.

6.Type call notes.

7.Press the Menu key.

8.Click Save.

Change call log notes

1.In the phone application, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Edit Notes.

6.Change the call notes.

7.Press the Menu key.

8.Click Save.

Send a call log

1.In the phone application, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Forward.

Delete call log notes

1.In the phone application, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Edit Notes.

6.Press the Menu key.

7.Click Clear Field.

User Guide

Phone

8.Press the Menu key.

9.Click Save.

Call waiting

Turn on call waiting

To perform this task, your wireless service provider must set up your SIM card for this service.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Call Waiting.

4.Change the Call Waiting Enabled field to Yes.

5.Press the Menu key.

6.Click Save.

To turn off call waiting, change the Call Waiting Enabled field to No.

Call forwarding

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card orBlackBerry® device . You might not be able to change or delete these phone numbers or add new ones.

For more information, contact your wireless service provider.

Forward calls

To perform this task, your wireless service provider must set up your SIM card for this service.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Call Forwarding.

4.Press the Menu key.

5.Click a call forwarding number.

6.Press the Menu key.

7.Click Save.

To stop forwarding calls, change the Forward All Calls field to Do Not Forward.

User Guide

Phone

Add a call forwarding phone number

To perform this task, your wireless service provider must set up your SIM card for this service.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Call Forwarding.

4.Press the Menu key.

5.Click New Number.

6.Type a phone number.

7.Press the Enter key.

8.Press the Menu key.

9.Click Close.

Change a call forwarding phone number

You can only change call forwarding phone numbers that you have added.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Call Forwarding.

4.Press the Menu key.

5.Click Edit Numbers.

6.Highlight a phone number.

7.Press the Menu key.

8.Click Edit.

9.Change the phone number.

10.Press the Enter key.

Delete a call forwarding phone number

You can only delete call forwarding phone numbers that you have added.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Call Forwarding.

4.Press the Menu key.

5.Click Edit Numbers.

6.Click a phone number.

7.Click Delete.

User Guide

Phone

Call blocking

About call blocking

You can block all incoming calls or block incoming calls only when you roam to another wireless network.

You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when you roam to another wireless network.

Block calls

•Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.

•To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Call Barring.

4.Highlight a call blocking option.

5.Press the Menu key.

6.Click Enable.

7.Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable.

Change the call blocking password

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Call Barring.

4.Press the Menu key.

5.Click Change Password.

Fixed dialing

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list.

You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list.

User Guide

Phone

If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list.

Turn on fixed dialing

•Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.

•To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click FDN Phone List.

4.Press the Menu key.

5.Click Enable FDN Mode.

6.Type your PIN2 code.

7.Press the Enter key.

To turn off fixed dialing, press the Menu key. Click Disable FDN Mode.

Add a contact to your fixed dialing list

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click FDN Phone List.

4.Press the Menu key.

5.Click New.

6.Type your PIN2 code.

7.Press the Menu key.

8.Type a name and a phone number.

9.Press the Menu key.

10.Click Save.

Change a contact in your fixed dialing list

1.In the phone application, press the Menu key.

2.Click Options.

3.Click FDN Phone List.

4.Highlight a contact.

5.Press the Menu key.

6.Click Edit.

7.Change the contact information.

User Guide

Phone

8.Press the Menu key.

9.Click Save.

Delete a contact from your fixed dialing list

1.In the phone application, press the Menu key.

2.Click Options.

3.Click FDN Phone List.

4.Highlight a contact.

5.Press the Menu key.

6.Click Delete.

Smart dialing

About smart dialing

You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart-dialing options.

In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently. If you specify a phone number for an organization, you can call a contact at the organization quickly by dialing the contact's extension only. Likewise, when you add a contact from the organization to your contact list, you only need to type the contact's extension.

Set the default country code and area code

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Smart Dialing.

4.Set the Country Code and Area Code fields.

5.In the National Number Length field, set the default length for phone numbers in your country.

6.Press the Menu key.

7.Click Save.

Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.

Set options for dialing extensions

1.In the phone application, press the Menu key.

2.Click Options.

3.Click Smart Dialing.

4.In the Number field, type the main phone number for an organization.

User Guide

Phone

5.Set how long your BlackBerry® device waits before dialing an extension.

6.In the Extension Length field, set the default length for extensions.

7.Press the Menu key.

8.Click Save.

TTY support

About TTY support

When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com.

Turn on TTY support

Depending on your wireless service provider, this feature might not be supported.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click TTY.

4.Change the TTY Mode field to Yes.

5.Press the Menu key.

6.Click Save.

A TTY indicator appears in the device status section of the screen.

To turn off TTY support, change the TTY Mode field to No.

Multiple phone numbers

About multiple phone numbers

You can have multiple phone numbers associated with your BlackBerry® device if one of the following situations applies:

•Your wireless service provider has provided you with a SIM card that supports more than one phone number.

•Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number.

If you have more than one phone number associated with your device, you can switch the phone number that you use as your active phone number. You can receive calls to all phone numbers that are associated with your device, but you make calls using your active phone number only. For example, you cannot place one call on hold and make a second call using another phone number.

User Guide

Phone

If your SIM card supports more than one phone number, and you are on a call, you cannot receive a call from the phone number that you are not using. Any calls to the phone number that you are not using will receive a busy signal or will be sent to voice mail. If you have a BlackBerry MVS Client phone number and another phone number, you can receive calls to either phone number even when you are on a call.

You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.

Switch the active phone number

You can make calls using another phone number that is associated with your BlackBerry® device by switching the active phone number.

1.In the phone application, click your phone number at the top of the screen.

2.Click the phone number that you want to set as the active phone number.

Phone options

Turn on dialing from the Lock screen

1.In the device options, click Password.

2.Set the Allow Outgoing Calls While Locked field to Yes.

3.Press the Menu key.

4.Click Save.

Sort phone numbers or contacts on the Phone screen

1.In the phone application, press the Menu key.

2.Click Options.

3.Click General Options.

4.Perform one of the following actions:

•To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.

•To sort contacts alphabetically by contact name, change the Phone List View field to Name.

•To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent.

5.Press the Menu key.

6.Click Save.

To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log.

Hide or display your phone number when you make calls

The wireless network can override the option that you choose.

1.In the phone application, press the Menu key.

2.Click Options.

3.Click General Options.

4.Perform one of the following actions:

•To request that your phone number is hidden, change the Restrict My Identity field to Always.

User Guide

Phone

•To request that your phone number is displayed, change the Restrict My Identity field to Never.

•To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to

Network Determined.

5.Press the Menu key.

6.Click Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1.In an application, press the Menu key.

2.Click Options.

3.If necessary, click General Options.

4.Change the Confirm Delete field to No.

5.Press the Menu key.

6.Click Save.

Answer calls automatically when you remove your device from the holster

1.In the phone, press the Menu key.

2.Click Options.

3.Click General Options.

4.Change the Auto Answer Calls field to Out Of Holster.

5.Press the Menu key.

6.Click Save.

Stop answering calls automatically when you open the flip

1.In the phone application, press the Menu key.

2.Click Options.

3.Click General Options.

4.Change Auto Answer Calls field to Never.

5.Press the Menu key.

6.Click Save.

Reset a call timer

1.In the phone application, press the Menu key.

2.Click Status.

3.Click Last Call or Total Calls.

4.Click Clear Timer.

5.Press the Menu key.

6.Click Save.

User Guide

Phone

About telecoil mode

In telecoil mode, the magnetic signal of the BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils.

Turn on telecoil mode

1.In the phone, press the Menu key.

2.Click Options.

3.Click Hearing Aid Mode.

4.Change the Mode Enabled field to Telecoil.

5.Press the Menu key.

6.Click Save.

The H-T telecoil indicator appears in the device status section of the screen.

Phone shortcuts

•To answer a call, press the Send key.

•To send an incoming call to voice mail when the flip is closed, hold the Volume Down key.

•To insert a plus sign (+) when typing a phone number, hold 0.

•To add an extension to a phone number, press the X key. Type the extension number.

•To set up speed dial for a contact, on the Home screen or in the phone application, hold a key.

•To turn on the speakerphone during a call, press the period (.) key. To turn off the speakerphone during a call, press the period (.) key.

•To switch the audio path to wired headphones during a call, press the period (.) key. To switch back to the previous audio path, press the period (.) key again.

•To check your voice mail, hold 1.

•To type a letter in a phone number field, hold the Alt key. Use the multi-tap input method to type the letter.

•To view your contact list in the phone application, hold the Send key.

•To switch phone numbers, in the phone application, click your active phone number. Click a phone number.

Phone troubleshooting

I cannot make or receive calls

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

•If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

User Guide

Phone

•If you are not receiving calls, verify that call blocking and call forwarding are turned off.

•Your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

Related topics

Fixed dialing, 27

Call blocking, 27

Call forwarding, 25

Switch the active phone number, 31

My phone number appears as Unknown in the phone application

Try changing the phone number on your SIM card to change how your phone number appears in the phone application. In the device options, click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball.

I cannot check my voice mail

Try performing the following actions:

•If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.

•You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.

I cannot make calls using a voice command

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

•Verify that your keyboard is unlocked.

•Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.

Related topics

Change the voice dialing language, 20

Bluetooth technology, 181

My device does not recognize names or numbers in voice commands

Try performing the following actions:

•Say the first name and the last name of your contact.

•If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.

•If your device often identifies incorrect matches, set the matching sensitivity level to reject more.

•Improve voice recognition of numbers.

User Guide

Phone

Related topics

Set the matching sensitivity level for voice commands, 21

Improve voice recognition of numbers, 21

I cannot make a conference call

If your BlackBerry® device is associated with a BlackBerry® MVS Client phone number, you cannot join a call that you make or receive using your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless service provider.

Some features are not available on my device

Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device.

If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator.

User Guide

Messages

User Guide

Messages

Message basics

Composing messages

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1.In a message, calendar entry, task, or memo, press the Menu key.

2.Click Check Spelling.

3.Perform any of the following actions:

•To accept the suggested spelling, click the highlighted word.

•To ignore the suggested spelling, press the Escape key.

•To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.

•To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.

•To stop checking spelling, press the Menu key. Click Cancel Spell Check.

Save a draft of a message

1.When composing a message, press the Menu key.

2.Click Save Draft.

Set the importance level for a message

You can set the importance level for an email message, PIN message, or MMS message.

1.When composing a message, press the Menu key.

2.Click Options.

3.Set the Importance field.

4.Press the Menu key.

5.Click Save.

Blind carbon copy a contact

You can blind carbon copy a contact in an email message, a PIN message, or an MMS message.

1.When composing a message, press the Menu key.

2.Click Add Bcc.

Attach a contact to a message

You can attach a contact to an email message, a PIN message, or an MMS message.

1.When composing a message, press the Menu key.

2.Click Attach Address or Attach Contact .

3.Click a contact.

User Guide

Messages

Add a signature

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.

1.In a message list, press the Menu key.

2.Click Options.

3.Click Email Settings.

4.If necessary, change the Message Services field.

5.Set the Use Auto Signature field to Yes.

6.In the text box that appears, type a signature.

7.Press the Menu key.

8.Click Save.

Your signature is added to email messages after you send them.

Delete the disclaimer from an email message

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them.

1.When composing an email message, press the Menu key.

2.Click Remove Disclaimer.

To add the disclaimer again, press the Menu key. Click Add Disclaimer.

Create a link for a PIN

You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message. When typing text, type pin: and the PIN.

Sending messages

Send an email message

1.In a message list, press the key.

2.Click Compose Email.

3.In the To field, perform one of the following actions:

•Type an email address.

•Type a contact name.

•Type part of a contact name. Click a contact.

4.Type a message.

5.Press the key.

6.Click Send.

User Guide

Messages

Related topics

Search for contacts in your organization's address book, 124

Mailing lists, 126

Send a PIN message

1.In a message list, press the Menu key.

2.Click Compose PIN.

3.In the To field, perform one of the following actions:

•Type a PIN. Click the trackball.

•Type a contact name. Click the trackball.

•Type part of a contact name. Click a contact.

4.Type a message.

5.Press the Menu key.

6.Click Send.

Related topics

Mailing lists, 126

Send an SMS text message

You can send an SMS text message to up to ten recipients.

1.In a message list, press the key.

2.Click Compose SMS.

3.In the To field, perform one of the following actions:

•Type an SMS phone number (include the country code and area code).

•Type a contact name.

•Type part of a contact name. Click a contact.

4.Type a message.

5.Press the key.

6.Click Send.

Related topics

Mailing lists, 126

Send an MMS message

Depending on your wireless service plan, this feature might not be supported.

1.In a message list, press the key.

2.Click Compose MMS.

3.Perform one of the following actions:

•If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Click the trackball.

•If the contact is in your contact list, click a contact. Click an email address or MMS phone number.

4.Type a message.

5.Press the key.

User Guide

Messages

6. Click Send.

Related topics

Mailing lists, 126

View the size of an MMS message before sending it, 56

Reply to a message

1.In a message, press the Menu key.

2.Click Reply or Reply to All.

Forward a message

You cannot forward MMS messages that contain content that is copyright protected.

1.In a message, press the Menu key.

2.Perform one of the following actions:

•Click Forward.

•Click Forward As. Click a message type.

Resend a message

You cannot change an SMS text message or MMS message before you resend it.

1.In a sent message, press the Menu key.

2.Perform one of the following actions:

•To change the message, click Edit. Change the message. Press the Menu key. Click Send.

•To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Press the Menu key. Click Send.

•To resend the message without changing it, click Resend.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

1.In a message list, highlight the message.

2.Press the Menu key.

3.Click Delete.

Managing messages

Open a message

If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address.

In a message list, click a message.

If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve.

User Guide

Messages

Save a message

1.In a message, press the Menu key.

2.Click Save.

Search for text in a message, in an attachment, or on a web page

To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view.

1.In a message, in an attachment, or on a web page, press the Menu key.

2.Click Find.

3.Type the text.

4.Press the Enter key.

To search for the next instance of the text, press the Menu key. Click Find Next.

Mark a message as opened or unopened

In a message list, perform one of the following actions:

•Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.

•Highlight a date field. Press the Menu key. Click Mark Prior Opened. Click Mark Opened.

View an address instead of a display name

1.In a message, click a contact.

2.Click Show Address.

To view the display name again, click a contact. Click Show Name.

View messages in a specific folder

You can view email messages and MMS messages in a specific folder.

1.In a message list, press the Menu key.

2.Click View Folder.

3.Click a folder.

Delete a message

1.In a message, press the Menu key.

2.Click Delete.

Delete multiple messages

In a message list, perform one of the following actions:

•To delete a range of messages, highlight a message. Hold the Alt key. Roll the trackball up or down. Release the Alt key. Press the Menu key. Click Delete Messages.

User Guide

Messages

• To delete all message prior to a certain date, highlight a date field. Press the Menu key. Click Delete Prior. Click Delete.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.

Email messages

Email message basics

Send an email message

1.In a message list, press the key.

2.Click Compose Email.

3.In the To field, perform one of the following actions:

•Type an email address.

•Type a contact name.

•Type part of a contact name. Click a contact.

4.Type a message.

5.Press the key.

6.Click Send.

Related topics

Search for contacts in your organization's address book, 124

Mailing lists, 126

Delete the original text from a reply message

1.When replying to a message, press the Menu key.

2.Click Delete Original Text.

File an email message

1.In a message list, highlight an email message.

2.Press the Menu key.

3.Click File.

4.Highlight a message folder.

5.Press the Menu key.

6.Click File.

Related topics

Reconcile email messages over the wireless network, 175

User Guide

Messages

Add, change, or delete an email message folder

You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that you make to the email message folder on your computer over the wireless network.

If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the BlackBerry® Desktop Manager. For more information about email reconciliation, see the BlackBerry Desktop Software Online Help.

Forward messages from a specific email message folder to your device

1.In a message list, press the Menu key.

2.Click Options.

3.Click Email Settings.

4.If necessary, change the Message Services field.

5.Press the Menu key.

6.Click Folder Redirection.

7.Select the check box beside an email message folder.

8.Press the Menu key.

9.Click Save.

Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email application on your computer, appear on your device.

Related topics

Stop storing messages sent from your computer on your device, 43

Add, change, or delete an email message folder, 43

Stop storing messages sent from your device on your computer

1.In a message list, press the Menu key.

2.Click Options.

3.Click Email Settings.

4.If necessary, change the Message Services field.

5.Change the Save Copy In Sent Folder field to No.

6.Press the Menu key.

7.Click Save.

Stop storing messages sent from your computer on your device

1.In a message list, press the Menu key.

2.Click Options.

3.Click Email Settings.

4.If necessary, change the Message Services field.

5.Press the Menu key.

User Guide

Messages

6.Click Folder Redirection.

7.Clear the check box beside the Sent Items folder.

8.Press the Menu key.

9.Click Save.

Email message filters

About email message filters

You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer.

Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.

Create an email message filter

1.In a message list, press the Menu key.

2.Click Options.

3.Click Email Filters.

4.Press the Menu key.

5.Click New.

6.Type a name for the email message filter.

7.Set the email message filter options.

8.Press the Menu key.

9.Click Save.

Create an email message filter based on a contact or subject

1.In a message list, highlight an email message.

2.Press the Menu key.

3.Click Filter Sender or Filter Subject.

4.Type a name for the email message filter.

5.Set the email message filter options.

6.Press the Menu key.

7.Click Save.

Options for email message filters

From:

User Guide

Messages

Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.

Sent To:

Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.

Sent directly to me:

Set whether the email message filter applies to email messages that include your email address in the To field.

CC to me:

Set whether the email message filter applies to email messages that include your email address in the CC field.

BCC to me:

Set whether the email message filter applies to email messages that include your email address in the BCC field.

Importance:

Set the importance level of email messages that the email message filter applies to.

Sensitivity:

Set the sensitivity level of email messages that the email message filter applies to.

Action:

Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.

Turn on an email message filter

1.In a message list, press the Menu key.

2.Click Options.

3.Click Email Filters.

4.Select the check box beside an email message filter.

Change an email message filter

1.In a message list, press the Menu key.

2.Click Options.

3.Click Email Filters.

4.Highlight an email message filter.

5.Press the Menu key.

6.Click Edit.

7.Change the options for the email message filter.

User Guide

Messages

8.Press the Menu key.

9.Click Save.

Prioritize email message filters

1.In a message list, press the Menu key.

2.Click Options.

3.Click Email Filters.

4.Highlight an email message filter.

5.Press the Menu key.

6.Click Move.

7.Roll the trackball to the new location.

8.Click the trackball.

Delete an email message filter

1.In a message list, press the Menu key.

2.Click Options.

3.Click Email Filters.

4.Highlight an email message filter.

5.Press the Menu key.

6.Click Delete.

Email message options

Check spelling automatically before sending email messages

1.In the device options, click Spell Check.

2.Select the Spell Check Email Before Sending option.

3.Press the Menu key.

4.Click Save.

Set an out-of-office reply

1.In a message list, press the Menu key.

2.Click Options.

3.Click Email Settings.

4.If necessary, change the Message Services field.

5.Change the Use Out Of Office Reply field to Yes.

6.In the text box that appears, type a reply.

7.If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.

8.Press the Menu key.

User Guide

Messages

9. Click Save.

To turn off the out-of-office reply, change the Use Out Of Office Reply field to No.

Request delivery or read confirmation for email messages

Depending on your wireless service provider, this feature might not be supported.

1.In a message list, press the Menu key.

2.Click Options.

3.Click Email Settings.

4.If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service.

5.Perform any of the following actions:

•To send read notification when a sender requests it, change the Send Read Receipts field.

•To request delivery or read notification when you send email messages, change the Confirm Delivery and Confirm Read fields.

6.Press the Menu key.

7.Click Save.

View email messages in plain text format

1.In a message list, press the Menu key.

2.Click Options.

3.Click Email Settings.

4.If necessary, change the Message Services field.

5.Change the Enable HTML Email field to No.

6.Press the Menu key.

7.Click Save.

Stop loading pictures in HTML email messages

1.In a message list, press the Menu key.

2.Click Options.

3.Click Email Settings.

4.Change the Show Images Automatically field to No.

5.Press the Menu key.

6.Click Save.

To view pictures in an HTML email message, press the Menu key. Click Get Images.

Hide filed email messages

1.In a message list, press the Menu key.

2.Click Options.

3.Click General Options.

4.Change the Hide Filed Messages field to Yes.

User Guide

Messages

5.Press the Menu key.

6.Click Save.

Receive only the first section of long email messages

1.In a message list, press the Menu key.

2.Click Options.

3.Click General Options.

4.Change the Auto More field to No.

5.Press the Menu key.

6.Click Save.

To download more of an email message, press the Menu key. Click More or More All.

Change the email address that you use to send messages or meeting invitations

1.In the device options, click Advanced Options.

2.Click Default Services.

3.Change the Messaging (CMIME) field or the Calendar (CICAL) field.

4.Press the Menu key.

5.Click Save.

Stop forwarding email messages to your device

1.In a message list, press the Menu key.

2.Click Options.

3.Click Email Settings.

4.If necessary, change the Message Services field.

5.Change the Send Email to Handheld field to No.

6.Press the Menu key.

7.Click Save.

To forward email messages to your device again, change the Send Email to Handheld field to Yes.

PIN messages

About PIN messages

A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN number, you can send them PIN messages. PIN messages are not routed through your email account.

+ 229 hidden pages