BlackBerry RCW40GW User Manual

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BlackBerry Curve 8980 Smartphone

Version: 5.0

User Guide

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWD-1026376-0408034235-001

Contents
Welcome to BlackBerry!............................................................................................................................................................................................................................	9
Feature availability.....................................................................................................................................................................................................................................	9
Find more information...............................................................................................................................................................................................................................	10
Start using your device..............................................................................................................................................................................................................................	10
Navigation and typing...............................................................................................................................................................................................................................	11
BlackBerry basics.......................................................................................................................................................................................................................................	11
Troubleshooting basics..............................................................................................................................................................................................................................	14
Welcome to BlackBerry!............................................................................................................................................................................................................................	18
Feature availability.....................................................................................................................................................................................................................................	18
Find more information...............................................................................................................................................................................................................................	19
Start using your device..............................................................................................................................................................................................................................	19
Navigation and typing...............................................................................................................................................................................................................................	20
BlackBerry basics.......................................................................................................................................................................................................................................	20
Troubleshooting basics..............................................................................................................................................................................................................................	23
Shortcuts.....................................................................................................................................................................................................................................................	27
BlackBerry basics shortcuts......................................................................................................................................................................................................................	27
Phone shortcuts..........................................................................................................................................................................................................................................	27
Message shortcuts.....................................................................................................................................................................................................................................	28
Typing shortcuts.........................................................................................................................................................................................................................................	29
File and attachment shortcuts..................................................................................................................................................................................................................	29
Media shortcuts..........................................................................................................................................................................................................................................	30
Browser shortcuts.......................................................................................................................................................................................................................................	30
Calendar shortcuts.....................................................................................................................................................................................................................................	31
Search shortcuts.........................................................................................................................................................................................................................................	32
Map shortcuts.............................................................................................................................................................................................................................................	32
Troubleshooting for shortcuts...................................................................................................................................................................................................................	32
Phone...........................................................................................................................................................................................................................................................	33
Phone basics...............................................................................................................................................................................................................................................	33
Emergency calls..........................................................................................................................................................................................................................................	36
Volume.........................................................................................................................................................................................................................................................	37
Voice mail....................................................................................................................................................................................................................................................	38
Speed dial....................................................................................................................................................................................................................................................	39
Conference calls.........................................................................................................................................................................................................................................	39
Call logs.......................................................................................................................................................................................................................................................	41
Call waiting.................................................................................................................................................................................................................................................	43
Call forwarding...........................................................................................................................................................................................................................................	43
Call blocking...............................................................................................................................................................................................................................................	45

Fixed dialing................................................................................................................................................................................................................................................	46
Smart dialing..............................................................................................................................................................................................................................................	47
TTY support.................................................................................................................................................................................................................................................	48
Hearing aid mode......................................................................................................................................................................................................................................	49
Multiple phone numbers...........................................................................................................................................................................................................................	50
Phone options.............................................................................................................................................................................................................................................	50
Troubleshooting the phone.......................................................................................................................................................................................................................	52
Voice commands........................................................................................................................................................................................................................................	55
Perform an action using a voice command.............................................................................................................................................................................................	55
Available voice commands........................................................................................................................................................................................................................	55
Change the language for voice commands............................................................................................................................................................................................	56
Turn off choice lists for voice commands................................................................................................................................................................................................	56
Change the options for voice prompts....................................................................................................................................................................................................	56
Improve voice recognition.........................................................................................................................................................................................................................	57
Troubleshooting voice dialing...................................................................................................................................................................................................................	57
Messages.....................................................................................................................................................................................................................................................	58
Message basics...........................................................................................................................................................................................................................................	58
Email messages..........................................................................................................................................................................................................................................	63
PIN messages.............................................................................................................................................................................................................................................	73
SMS text messages....................................................................................................................................................................................................................................	74
MMS messages...........................................................................................................................................................................................................................................	78
Message list options..................................................................................................................................................................................................................................	82
S/MIME-protected messages...................................................................................................................................................................................................................	86
IBM Lotus Notes native encrypted messages.........................................................................................................................................................................................	92
PGP protected messages..........................................................................................................................................................................................................................	93
Message shortcuts.....................................................................................................................................................................................................................................	99
Troubleshooting messages........................................................................................................................................................................................................................	100
Files and attachments...............................................................................................................................................................................................................................	105
File and attachment basics.......................................................................................................................................................................................................................	105
Managing files and attachments.............................................................................................................................................................................................................	108
Documents..................................................................................................................................................................................................................................................	109
Spreadsheets..............................................................................................................................................................................................................................................	110
Media files...................................................................................................................................................................................................................................................	111
Presentations..............................................................................................................................................................................................................................................	111
vCard contact attachments.......................................................................................................................................................................................................................	112
File and attachment shortcuts..................................................................................................................................................................................................................	112
Troubleshooting attachments...................................................................................................................................................................................................................	113
Media...........................................................................................................................................................................................................................................................	114

Audio and video files.................................................................................................................................................................................................................................	114
Video recorder............................................................................................................................................................................................................................................	120
Camera........................................................................................................................................................................................................................................................	121
Pictures........................................................................................................................................................................................................................................................	123
Managing media files................................................................................................................................................................................................................................	125
Memory and media cards..........................................................................................................................................................................................................................	127
Transferring and downloading media files.............................................................................................................................................................................................	131
Media shortcuts..........................................................................................................................................................................................................................................	135
Troubleshooting media..............................................................................................................................................................................................................................	136
Browser........................................................................................................................................................................................................................................................	139
Browser basics............................................................................................................................................................................................................................................	139
Browser bookmarks....................................................................................................................................................................................................................................	142
Web feeds....................................................................................................................................................................................................................................................	145
Browser options..........................................................................................................................................................................................................................................	146
Browser security.........................................................................................................................................................................................................................................	150
Browser push..............................................................................................................................................................................................................................................	153
Browser shortcuts.......................................................................................................................................................................................................................................	154
Troubleshooting the browser....................................................................................................................................................................................................................	155
Date, time, and alarm................................................................................................................................................................................................................................	156
Set the date and time manually...............................................................................................................................................................................................................	156
Get the date and time from the wireless network automatically.........................................................................................................................................................	156
Change what appears on the display when your device is charging...................................................................................................................................................	156
Change the clock face...............................................................................................................................................................................................................................	157
Display a second time zone......................................................................................................................................................................................................................	157
Turn on bedside clock mode.....................................................................................................................................................................................................................	157
Set options for bedside clock mode.........................................................................................................................................................................................................	157
Turn on the alarm.......................................................................................................................................................................................................................................	158
Silence the alarm.......................................................................................................................................................................................................................................	158
Change alarm notification options..........................................................................................................................................................................................................	158
Use the stopwatch.....................................................................................................................................................................................................................................	159
Set the timer...............................................................................................................................................................................................................................................	159
Change timer notification options...........................................................................................................................................................................................................	159
Troubleshooting date, time and alarm.....................................................................................................................................................................................................	160
Personal organizer.....................................................................................................................................................................................................................................	161
Contacts......................................................................................................................................................................................................................................................	161
Calendar......................................................................................................................................................................................................................................................	168
Tasks............................................................................................................................................................................................................................................................	179
Memos.........................................................................................................................................................................................................................................................	182
Categories...................................................................................................................................................................................................................................................	184

Calculator....................................................................................................................................................................................................................................................	185
Ring tones, sounds, and alerts..................................................................................................................................................................................................................	187
Ring tones, sounds, and alerts basics......................................................................................................................................................................................................	187
LED notification..........................................................................................................................................................................................................................................	190
Troubleshooting ring tones, sounds, and alerts......................................................................................................................................................................................	191
Typing..........................................................................................................................................................................................................................................................	192
Typing basics..............................................................................................................................................................................................................................................	192
Typing input methods................................................................................................................................................................................................................................	193
Typing options............................................................................................................................................................................................................................................	194
Spelling checker.........................................................................................................................................................................................................................................	195
Custom dictionary......................................................................................................................................................................................................................................	197
AutoText......................................................................................................................................................................................................................................................	199
Typing shortcuts.........................................................................................................................................................................................................................................	200
Troubleshooting typing.............................................................................................................................................................................................................................	201
Language.....................................................................................................................................................................................................................................................	202
Change the display language...................................................................................................................................................................................................................	202
Add a display language.............................................................................................................................................................................................................................	202
Delete a display language.........................................................................................................................................................................................................................	202
About typing input languages..................................................................................................................................................................................................................	202
Change the typing input language..........................................................................................................................................................................................................	202
Use a shortcut to switch typing input languages while you type........................................................................................................................................................	203
Change the shortcut for switching typing input languages.................................................................................................................................................................	203
Turn off the shortcut for switching typing input languages.................................................................................................................................................................	203
Change the display options for contacts.................................................................................................................................................................................................	204
Troubleshooting language........................................................................................................................................................................................................................	204
Change the language for voice commands............................................................................................................................................................................................	204
Display and keyboard................................................................................................................................................................................................................................	205
Backlighting................................................................................................................................................................................................................................................	205
Display options...........................................................................................................................................................................................................................................	205
Keyboard.....................................................................................................................................................................................................................................................	208
Themes........................................................................................................................................................................................................................................................	209
Troubleshooting display............................................................................................................................................................................................................................	210
Search..........................................................................................................................................................................................................................................................	211
Messages, attachments, and web pages.................................................................................................................................................................................................	211
Organizer data...........................................................................................................................................................................................................................................	214
Search shortcuts.........................................................................................................................................................................................................................................	215

Synchronization..........................................................................................................................................................................................................................................	216
About synchronization...............................................................................................................................................................................................................................	216
Reconcile email messages over the wireless network...........................................................................................................................................................................	216
Delete email messages over the wireless network................................................................................................................................................................................	216
Prerequisites: Synchronizing organizer data over the wireless network.............................................................................................................................................	217
Synchronize organizer data over the wireless network.........................................................................................................................................................................	217
About synchronization conflicts...............................................................................................................................................................................................................	217
Manage email reconciliation conflicts.....................................................................................................................................................................................................	218
Manage data synchronization conflicts...................................................................................................................................................................................................	218
About backing up and restoring device data..........................................................................................................................................................................................	218
Prerequisites: Restoring data over the wireless network......................................................................................................................................................................	218
Delete device data, third-party applications, or media card files........................................................................................................................................................	219
Empty the deleted items folder on your computer from your device...................................................................................................................................................	219
Troubleshooting synchronization.............................................................................................................................................................................................................	219
Bluetooth technology................................................................................................................................................................................................................................	221
Bluetooth technology basics.....................................................................................................................................................................................................................	221
Bluetooth technology options...................................................................................................................................................................................................................	224
Troubleshooting Bluetooth technology...................................................................................................................................................................................................	227
GPS technology..........................................................................................................................................................................................................................................	229
About GPS technology..............................................................................................................................................................................................................................	229
Get your GPS location...............................................................................................................................................................................................................................	229
Turn off location aiding.............................................................................................................................................................................................................................	229
Prevent others from tracking your location............................................................................................................................................................................................	230
Troubleshooting GPS technology.............................................................................................................................................................................................................	230
Maps............................................................................................................................................................................................................................................................	231
Map basics..................................................................................................................................................................................................................................................	231
Navigation...................................................................................................................................................................................................................................................	233
Maps bookmarks........................................................................................................................................................................................................................................	234
Map options................................................................................................................................................................................................................................................	235
Map shortcuts.............................................................................................................................................................................................................................................	237
Troubleshooting maps...............................................................................................................................................................................................................................	237
Applications................................................................................................................................................................................................................................................	239
About multitasking.....................................................................................................................................................................................................................................	239
Keep an application running and switch to another application.........................................................................................................................................................	239
Keep an application running and return to the Home screen..............................................................................................................................................................	239
Close an application so that it is not running.........................................................................................................................................................................................	240
About adding applications........................................................................................................................................................................................................................	240
About instant messaging applications....................................................................................................................................................................................................	240

About social networking applications......................................................................................................................................................................................................	241
Add, update, or return to the previous version of an application using the application center.......................................................................................................	241
Add an application.....................................................................................................................................................................................................................................	241
View properties for an application...........................................................................................................................................................................................................	241
Delete a third-party application...............................................................................................................................................................................................................	242
Receive a device password prompt before you add an application.....................................................................................................................................................	242
View the size of an application database................................................................................................................................................................................................	242
Check for application updates..................................................................................................................................................................................................................	242
Troubleshooting applications...................................................................................................................................................................................................................	243
BlackBerry Device Software......................................................................................................................................................................................................................	244
About updating the BlackBerry Device Software...................................................................................................................................................................................	244
Update the BlackBerry Device Software over the wireless network....................................................................................................................................................	244
Return to the previous version of the BlackBerry Device Software.....................................................................................................................................................	245
Delete the previous version of the BlackBerry Device Software..........................................................................................................................................................	245
Check for BlackBerry Device Software updates that you can install over the wireless network......................................................................................................	245
About updating the BlackBerry Device Software from a web site.......................................................................................................................................................	245
Update the BlackBerry Device Software from a web site.....................................................................................................................................................................	246
Troubleshooting BlackBerry Device Software.........................................................................................................................................................................................	246
Wireless network coverage.......................................................................................................................................................................................................................	248
Turn on the connection to the wireless network....................................................................................................................................................................................	248
Turn off the connection to the wireless network....................................................................................................................................................................................	248
Turn on or turn off data service or set roaming options........................................................................................................................................................................	248
Wireless networks that your device connects to....................................................................................................................................................................................	249
LED notification for network connections...............................................................................................................................................................................................	249
Turn on LED notification for wireless coverage......................................................................................................................................................................................	250
Check the status of network connections and services.........................................................................................................................................................................	250
Roaming......................................................................................................................................................................................................................................................	250
Preferred wireless network list.................................................................................................................................................................................................................	251
Troubleshooting wireless network coverage...........................................................................................................................................................................................	253
Wi-Fi technology........................................................................................................................................................................................................................................	254
About connecting to a Wi-Fi network......................................................................................................................................................................................................	254
Turn on Wi-Fi technology..........................................................................................................................................................................................................................	254
Connect to a Wi-Fi network......................................................................................................................................................................................................................	254
Connect to a Wi-Fi network using the Push Button Setup method.....................................................................................................................................................	255
Connect to a Wi-Fi network using the PIN method...............................................................................................................................................................................	255
About Wi-Fi profiles...................................................................................................................................................................................................................................	256
Change the order of Wi-Fi profiles...........................................................................................................................................................................................................	256
Delete a Wi-Fi profile.................................................................................................................................................................................................................................	256
Prevent your device from connecting to a Wi-Fi network.....................................................................................................................................................................	257

Turn off the prompt that appears for hotspots and Wi-Fi networks that you connect to manually.................................................................................................	257
Advanced Wi-Fi connection settings.......................................................................................................................................................................................................	257
UMA connection settings.........................................................................................................................................................................................................................	260
Wi-Fi technology troubleshooting............................................................................................................................................................................................................	261
Power, battery, and memory.....................................................................................................................................................................................................................	262
Turn off your device...................................................................................................................................................................................................................................	262
Set your device to turn on and turn off automatically...........................................................................................................................................................................	262
Reset the device.........................................................................................................................................................................................................................................	262
Check the battery power level..................................................................................................................................................................................................................	262
Extend battery life......................................................................................................................................................................................................................................	262
Format the device memory or a media card...........................................................................................................................................................................................	263
View the amount of available memory....................................................................................................................................................................................................	263
Best practice: Conserving memory on your device................................................................................................................................................................................	263
The application memory on my device is low.........................................................................................................................................................................................	264
SIM card......................................................................................................................................................................................................................................................	265
About the SIM card phone book...............................................................................................................................................................................................................	265
Add a contact to your SIM card................................................................................................................................................................................................................	265
Copy contacts from your SIM card to your contact list.........................................................................................................................................................................	265
Copy a contact from your contact list to your SIM card........................................................................................................................................................................	265
Change a SIM card contact......................................................................................................................................................................................................................	266
Delete a SIM card contact........................................................................................................................................................................................................................	266
Store SMS text messages on your SIM card...........................................................................................................................................................................................	266
About SIM card security............................................................................................................................................................................................................................	267
Protect your SIM card with a PIN code...................................................................................................................................................................................................	267
Change the SIM card PIN code................................................................................................................................................................................................................	267
Change the display name for a phone number......................................................................................................................................................................................	267
Security........................................................................................................................................................................................................................................................	268
Security basics............................................................................................................................................................................................................................................	268
Password keeper........................................................................................................................................................................................................................................	270
Encryption...................................................................................................................................................................................................................................................	273
Memory cleaning........................................................................................................................................................................................................................................	275
Certificates..................................................................................................................................................................................................................................................	277
PGP keys.....................................................................................................................................................................................................................................................	285
Certificate servers......................................................................................................................................................................................................................................	291
Key stores....................................................................................................................................................................................................................................................	293
Smart cards.................................................................................................................................................................................................................................................	296
Software tokens..........................................................................................................................................................................................................................................	300
VPN settings...............................................................................................................................................................................................................................................	300
About security self-tests............................................................................................................................................................................................................................	302

Verify security software.............................................................................................................................................................................................................................	302
Third-party application control................................................................................................................................................................................................................	302
Troubleshooting security...........................................................................................................................................................................................................................	306
Service books and diagnostic reports......................................................................................................................................................................................................	307
Service books..............................................................................................................................................................................................................................................	307
Diagnostic reports......................................................................................................................................................................................................................................	308
Wi-Fi diagnostic reports............................................................................................................................................................................................................................	310
BrickBreaker................................................................................................................................................................................................................................................	312
About BrickBreaker....................................................................................................................................................................................................................................	312
BrickBreaker capsules................................................................................................................................................................................................................................	312
BrickBreaker scoring..................................................................................................................................................................................................................................	313
Play BrickBreaker.......................................................................................................................................................................................................................................	313
Adjust the volume......................................................................................................................................................................................................................................	313
Set the paddle speed.................................................................................................................................................................................................................................	313
Submit a score to the BrickBreaker high score web site.......................................................................................................................................................................	314
Check the high scores on the BrickBreaker web site.............................................................................................................................................................................	314
Word Mole game........................................................................................................................................................................................................................................	315
Word Mole game basics.............................................................................................................................................................................................................................	315
Single-player games..................................................................................................................................................................................................................................	316
Multiplayer games.....................................................................................................................................................................................................................................	317
Troubleshooting Word Mole......................................................................................................................................................................................................................	318
Accessibility options..................................................................................................................................................................................................................................	320
About accessibility options.......................................................................................................................................................................................................................	320
Change the display font............................................................................................................................................................................................................................	320
Use reverse contrast for the screen display............................................................................................................................................................................................	320
Use grayscale for the screen display.......................................................................................................................................................................................................	320
Set the number of icons that appear on the Home screen...................................................................................................................................................................	321
Turn on event sounds................................................................................................................................................................................................................................	321
Assign ring tones and alerts to a contact................................................................................................................................................................................................	321
TTY support.................................................................................................................................................................................................................................................	322
Hearing aid mode......................................................................................................................................................................................................................................	322
Voice dialing...............................................................................................................................................................................................................................................	323
AutoText......................................................................................................................................................................................................................................................	323
Predictive input method............................................................................................................................................................................................................................	324
Glossary.......................................................................................................................................................................................................................................................	325
Legal notice.................................................................................................................................................................................................................................................	330

User Guide

Welcome to BlackBerry!

This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the Home screen of your device, or by pressing the Menu key and clicking Help in most applications.

Feature availability

The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.

Device model

Features such as an internal GPS receiver, WLAN connection capability, and the camera and video camera are dependant on your device model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.

Wireless service plan

A wireless service plan with phone or voice is required to use the phone application and to send and receive SMS text messages and MMS messages.

A wireless service plan with data is required to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.

For more information, contact your wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server

Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use certain browser configurations.

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your device.

Wireless service provider

Features such as MMS messages, location-based services, and some phone features are dependant on your wireless service provider's offerings. For more information, contact your wireless service provider.

Wireless network

The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.

Related topics

Find more information, 10

BlackBerry Device Software, 244

User Guide

Welcome to BlackBerry!

Find more information

•Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in an application menu.

•www.discoverblackberry.com: Find software, applications, and accessories for your device.

•Your wireless service provider web site: Find information about your wireless network or wireless service plan.

•www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr. 88/2003).

Start using your device

Complete the setup wizard

The setup wizard is designed to help you learn about navigation and typing, change options to personalize your BlackBerry® device, set up wireless and Bluetooth® connections and set up one or more email addresses. The setup wizard should appear automatically the first time that you turn on your device.

1.If the Welcome screen does not appear automatically, on the Home screen or in a folder, click the Setup Wizard icon.

2.Complete the instructions on the screen.

Set up an email address

To perform this task, you must know the login information for your existing email addresses or your administrator must have provided you with an enterprise activation password.

1.On the Home screen or in a folder, click the Setup Wizard icon.

2.On the email setup screen, select one of the following options:

•I want to create or add an email address: This email setup option is most common for individual users. Use this option to associate your BlackBerry® device with one or more (up to ten) existing email addresses (for example, a Google Mail™ or Windows Live™ Hotmail® email account) or to create a new email address for your device. To use a social networking application on your device, you must use this option to associate your device with the email address that you use to receive social networking notifications. If this option does not appear, contact your wireless service provider.

•I want to use a work email account with a BlackBerry Enterprise Server: This email setup option is most common for corporate users. Use this option to associate your device with a work email account using the BlackBerry® Enterprise Server if your administrator has provided you with an enterprise activation password.

3.Click Next.

4.Complete the instructions on the screen.

Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.

User Guide

Welcome to BlackBerry!

Navigation and typing

About the Menu key and Escape key

The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily.

Key

Menu key

Escape key

Actions

•view more applications on the Home screen

•open the menu in an application

•select a highlighted menu item

•move back a screen

•close a menu

Move around the screen

•To move the cursor in any direction and highlight items, slide your finger on the trackpad.

•To select an item or open a link, click (press) the trackpad.

•To change the value in a field, click a field. Click a value.

•To return to the Home screen, when you are not on a call, press the End key.

BlackBerry basics

Make a call

1.From the Home screen or in the phone application, perform one of the following actions:

•Type a phone number.

•Type part of a contact name. Highlight a contact or phone number.

2.Press the Send key.

To end the call, press the End key.

Related topics

Add a pause or a wait to a phone number, 162

Available voice commands, 55

User Guide

Welcome to BlackBerry!

Change your ring tone

1.On the Home screen, click the Sounds icon.

2.Click Set Ring Tones/Alerts.

3.Click the application or item that you want to change.

4.Perform one of the following actions:

•To use a preloaded ring tone, in the Ring Tone field, click a ring tone.

•To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click a ring tone.

5.Press the Menu key.

6.Click Save.

Send an email message

1.On the Home screen, click the Messages icon.

2.Press the key.

3.Click Compose Email.

4.In the To field, type an email address or a contact name.

5.Type a message.

6.Press the key.

7.Click Send.

Related topics

Search for contacts in your organization's address book, 162

Mailing lists, 164

Send an SMS text message

You can send an SMS text message to up to ten recipients.

1.On the Home screen, click the Messages icon.

2.Press the key.

3.Click Compose SMS.

4.In the To field, perform one of the following actions:

•Type an SMS phone number (include the country code and area code).

•Type a contact name.

•Type part of a contact name. Click a contact.

•If your device is connected to a CDMA network, you can type an email address.

5.Type a message.

6.Press the key.

7.Click Send.

Related topics

Mailing lists, 164

User Guide

Welcome to BlackBerry!

Add a contact

1.On the Home screen, click the Contacts icon.

2.Click New Contact.

3.Type the contact information.

4.Press the key.

5.Click Save.

Schedule an appointment

1.On the Home screen, click the Calendar icon.

2.Press the key.

3.Click New.

4.Type the appointment information.

5.If the appointment recurs, change the Recurrence field.

6.Press the key.

7.Click Save.

Related topics

Turn off your device, 262

Take a picture

1.On the Home screen, click the Camera icon.

2.Press the Right Convenience key all the way down.

Related topics

Record a video, 13

Record a video

To perform this task, you might need to have a media card inserted in your BlackBerry® device.

1.On the Home screen, click the Media icon.

2.Click the Video Camera icon.

3.To start recording, click the record icon.

4.To pause recording, click the pause icon.

Note: The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused.

Related topics

Play a media file, 114

Take a picture, 13

User Guide

Welcome to BlackBerry!

Visit a web page

Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider.

1.On the Home screen, click the Browser icon.

2.Perform one of the following actions:

•If a web address field appears on the screen, type a web address.

•If a web address field does not appear on the screen, press the key. Click Go To. Type a web address.

3.Press the Enter key.

Turn on the alarm

1.In the clock, press the Menu key.

2.Click Set Alarm.

3.On the trackpad, slide your finger up or down to select On or Weekdays. Slide your finger to highlight On or Weekdays.

4.Press the Escape key.

5.Click Save.

In the device status section of the Home screen, a clock indicator appears.

Pair with a Bluetooth enabled device

Some Bluetooth® enabled devices have a passkey that you must type before you can pair with them.

1.In the Bluetooth setup application, click Search or Listen.

2.If necessary, click a Bluetooth enabled device.

3.If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry® device.

4.If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.

Troubleshooting basics

I cannot make or receive calls

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that your wireless service plan includes phone or voice services.

•If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

•If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

•If you are not receiving calls, verify that call blocking and call forwarding are turned off.

User Guide

Welcome to BlackBerry!

•Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

•If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

Related topics

Fixed dialing, 46

Call blocking, 45

Call forwarding, 43

Switch the active phone number, 50

I cannot set up an email address

Try performing the following actions:

•On the Home screen or in a folder, click the Setup Wizard icon. On the email setup screen, verify that you have typed all the email address information correctly. To view the password that you typed, select the Show Password check box.

•Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email account). For more information about supported email accounts, contact your wireless service provider.

•If you are switching from another BlackBerry® device that is associated with one or more email addresses using the BlackBerry® Internet Service, verify that you have completed the process for switching devices automatically or manually using the email setup application. For more information about switching devices, see the Learn More booklet that came with your device.

For more information about setting up an email address, visit www.blackberry.com/go/docs and click BlackBerry Internet Service.

I am not receiving messages

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

•If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device.

•If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.

•Verify that data service is turned on.

•If you use email message filters, verify that the options for email message filters are set correctly.

•Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from.

•If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN, reset your device and connect to the Wi-Fi network or log in to the VPN again.

•Verify that your device is not blocking messages. For more information, contact your administrator.

Related topics

Turn off the connection to the wireless network, 248

User Guide

Welcome to BlackBerry!

Turn on or turn off data service or set roaming options, 248

Change an email message filter, 67

Forward messages from a specific email message folder to your device, 64

I cannot send SMS text messages

Depending on your wireless service plan, this feature might not be supported.

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.

•Verify that fixed dialing is turned off.

Related topics

Turn off the connection to the wireless network, 248

Fixed dialing, 46

I cannot save media files

Your BlackBerry® device memory or media card might not have enough available memory to store media files. Try performing the following actions:

•If you are trying to save a media file to your device memory, delete old data or messages from your device.

•If you are trying to save a media file on your media card, delete old media files.

•In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or normal pictures.

•If possible, increase the maximum amount of memory available for pictures.

Related topics

Delete a media file or folder, 126

Delete a message, 63

I cannot play a media file on a web page

Your BlackBerry® device might not support the size or file format of the media file.

The battery is not charging

Depending on how you charge your BlackBerry® device, try performing the following actions:

•Verify that the USB cable is securely connected to your device and a USB port.

•Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub, or try using a travel charger.

•Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop Software from www.blackberry.com.

•Verify that your computer is not in standby, hibernate, or sleep mode.

User Guide

Welcome to BlackBerry!

•Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.

User Guide

Welcome to BlackBerry!

Feature availability

Device model

Features such as an internal GPS receiver, Wi-Fi® connection capability, and the camera and video camera are dependant on your device model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.

Wireless service plan

A wireless service plan with phone or voice is required to use the phone application and to send and receive SMS text messages and MMS messages.

A wireless service plan with data is required to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.

For more information, contact your wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.

Wireless service provider

Wireless network

User Guide

Welcome to BlackBerry!

Find more information

•Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in an application menu.

•www.discoverblackberry.com: Find software, applications, and accessories for your device.

•Your wireless service provider web site: Find information about your wireless network or wireless service plan.

•www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr. 88/2003).

Start using your device

Complete the setup wizard

1.If the Welcome screen does not appear automatically, on the Home screen or in a folder, click the Setup Wizard icon.

2.Complete the instructions on the screen.

Set up an email address

To perform this task, you must know the login information for your existing email addresses or your administrator must have provided you with an enterprise activation password.

1.On the Home screen or in a folder, click the Setup Wizard icon.

2.On the email setup screen, select one of the following options:

3.Click Next.

4.Complete the instructions on the screen.

Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.

User Guide

Welcome to BlackBerry!

Navigation and typing

About the Menu key and Escape key

The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily.

Key

Menu key

Escape key

Actions

•view more applications on the Home screen

•open the menu in an application

•select a highlighted menu item

•move back a screen

•close a menu

Move around the screen

•To move the cursor in any direction and highlight items, slide your finger on the trackpad.

•To select an item or open a link, click (press) the trackpad.

•To change the value in a field, click a field. Click a value.

•To return to the Home screen, when you are not on a call, press the End key.

BlackBerry basics

Make a call

1.From the Home screen or in the phone application, perform one of the following actions:

•Type a phone number.

•Type part of a contact name. Highlight a contact or phone number.

2.Press the Send key.

To end the call, press the End key.

Related topics

Add a pause or a wait to a phone number, 162

Available voice commands, 55

User Guide

Welcome to BlackBerry!

Change your ring tone

1.On the Home screen, click the Sounds icon.

2.Click Set Ring Tones/Alerts.

3.Click the application or item that you want to change.

4.Perform one of the following actions:

•To use a preloaded ring tone, in the Ring Tone field, click a ring tone.

•To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click a ring tone.

5.Press the Menu key.

6.Click Save.

Send an email message

1.On the Home screen, click the Messages icon.

2.Press the key.

3.Click Compose Email.

4.In the To field, type an email address or a contact name.

5.Type a message.

6.Press the key.

7.Click Send.

Related topics

Search for contacts in your organization's address book, 162

Mailing lists, 164

Send an SMS text message

You can send an SMS text message to up to ten recipients.

1.On the Home screen, click the Messages icon.

2.Press the key.

3.Click Compose SMS.

4.In the To field, perform one of the following actions:

•Type an SMS phone number (include the country code and area code).

•Type a contact name.

•Type part of a contact name. Click a contact.

•If your device is connected to a CDMA network, you can type an email address.

5.Type a message.

6.Press the key.

7.Click Send.

Related topics

Mailing lists, 164

User Guide

Welcome to BlackBerry!

Add a contact

1.On the Home screen, click the Contacts icon.

2.Click New Contact.

3.Type the contact information.

4.Press the key.

5.Click Save.

Schedule an appointment

1.On the Home screen, click the Calendar icon.

2.Press the key.

3.Click New.

4.Type the appointment information.

5.If the appointment recurs, change the Recurrence field.

6.Press the key.

7.Click Save.

Related topics

Turn off your device, 262

Take a picture

1.On the Home screen, click the Camera icon.

2.Press the Right Convenience key all the way down.

Related topics

Record a video, 13

Record a video

To perform this task, you might need to have a media card inserted in your BlackBerry® device.

1.On the Home screen, click the Media icon.

2.Click the Video Camera icon.

3.To start recording, click the record icon.

4.To pause recording, click the pause icon.

Note: The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused.

Related topics

Play a media file, 114

Take a picture, 13

User Guide

Welcome to BlackBerry!

Visit a web page

1.On the Home screen, click the Browser icon.

2.Perform one of the following actions:

•If a web address field appears on the screen, type a web address.

•If a web address field does not appear on the screen, press the key. Click Go To. Type a web address.

3.Press the Enter key.

Turn on the alarm

1.In the clock, press the Menu key.

2.Click Set Alarm.

3.On the trackpad, slide your finger up or down to select On or Weekdays. Slide your finger to highlight On or Weekdays.

4.Press the Escape key.

5.Click Save.

In the device status section of the Home screen, a clock indicator appears.

Pair with a Bluetooth enabled device

Some Bluetooth® enabled devices have a passkey that you must type before you can pair with them.

1.In the Bluetooth setup application, click Search or Listen.

2.If necessary, click a Bluetooth enabled device.

3.If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry® device.

4.If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.

Troubleshooting basics

I cannot make or receive calls

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that your wireless service plan includes phone or voice services.

•If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

•If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

•If you are not receiving calls, verify that call blocking and call forwarding are turned off.

User Guide

Welcome to BlackBerry!

•Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

•If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

Related topics

Fixed dialing, 46

Call blocking, 45

Call forwarding, 43

Switch the active phone number, 50

I cannot set up an email address

Try performing the following actions:

For more information about setting up an email address, visit www.blackberry.com/go/docs and click BlackBerry Internet Service.

I am not receiving messages

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

•Verify that data service is turned on.

•If you use email message filters, verify that the options for email message filters are set correctly.

•Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from.

•Verify that your device is not blocking messages. For more information, contact your administrator.

Related topics

Turn off the connection to the wireless network, 248

User Guide

Welcome to BlackBerry!

Turn on or turn off data service or set roaming options, 248

Change an email message filter, 67

Forward messages from a specific email message folder to your device, 64

I cannot send SMS text messages

Depending on your wireless service plan, this feature might not be supported.

Try performing the following actions:

•Verify that fixed dialing is turned off.

Related topics

Turn off the connection to the wireless network, 248

Fixed dialing, 46

I cannot save media files

Your BlackBerry® device memory or media card might not have enough available memory to store media files. Try performing the following actions:

•If you are trying to save a media file to your device memory, delete old data or messages from your device.

•If you are trying to save a media file on your media card, delete old media files.

•In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or normal pictures.

•If possible, increase the maximum amount of memory available for pictures.

Related topics

Delete a media file or folder, 126

Delete a message, 63

I cannot play a media file on a web page

Your BlackBerry® device might not support the size or file format of the media file.

The battery is not charging

Depending on how you charge your BlackBerry® device, try performing the following actions:

•Verify that the USB cable is securely connected to your device and a USB port.

•Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub, or try using a travel charger.

•Verify that your computer is not in standby, hibernate, or sleep mode.

User Guide

Welcome to BlackBerry!

•Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.

User Guide

Shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

BlackBerry basics shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

•To move the cursor, slide your finger on the trackpad.

•To move back a screen, press the Escape key.

•To return to the Home screen, when you are not on a call, press the End key.

•To view more applications on the Home screen, press the Menu key.

•To open a menu in an application to access options and available actions, press the Menu key.

•To move to a list item or menu item, type the first letter of the item.

•To select a highlighted menu item, press the Menu key.

•To select or clear a check box, press the Space key.

•To view available values in a field, press the Alt key.

•To switch applications, press and hold the Menu key. Click an application.

•To switch between the active notification profile and the Vibrate notification profile, press and hold the Q key.

•To delete a highlighted item, press the Backspace/Delete key.

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

•To change your ring tone, from the Home screen, press the Send key. Press the Menu key. Click Set Ring Tone.

•To check your voice mail, press and hold 1.

•To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key on the right side of your device.

•To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign speed dial to.

•To add an extension to a phone number, press the Alt key and the X key. Type the extension number.

•To type a letter in a phone number field, press the Alt key and the letter key.

•To insert a plus sign (+) when typing a phone number, press the O key.

•To turn on the speakerphone during a call, press the Speakerphone key ( ) on the keyboard. To turn off the speakerphone during a call, press the Speakerphone key again.

•If you are using a wireless headset, to stop listening to a call with the headset, press the Speakerphone key. To listen to a call using the wireless headset again, press the Speakerphone key again.

User Guide

Shortcuts

•If you have multiple phone numbers associated with your device, to change the active phone number, from the Home screen, press the Send key. Click your phone number at the top of the screen. Click a phone number.

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

In a message

•To reply to a message, press R.

•To reply to all in an email message or a PIN message, press L.

•To forward a message, press F.

•To file a highlighted email message, press I.

•To view the email address of a contact, highlight the contact in the To or From field. Press Q. To view the display name, press Q again.

•To move to the last cursor position after you close and reopen a received email message or PIN message, press G.

In a message list

•To open a highlighted message, press the Enter key.

•To compose a message from a message list, press C.

•To mark a message as opened or unopened, press the Alt key and U.

•To add a flag to a highlighted message, press W.

•To view all flagged messages, press the Alt key and F.

•To view received messages and received call logs, press the Alt key and I.

•To view sent messages, press the Alt key and O.

•To view voice mail messages, press the Alt key and V.

•To view SMS text messages, press the Alt key and S.

•To view call logs, press the Alt key and P.

•To view all your messages, press the Escape key.

Move around a message list

•To move up a screen, press the Shift key and the Space key.

•To move down a screen, press the Space key.

•To move to the top of a message list, press T.

•To move to the bottom of a message list, press B.

•To move to the next date, press N.

•To move to the previous date, press P.

•To move to the next unopened item, press U.

•To move to the next related message, press J.

•To move to the previous related message, press K.

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