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RBW70CW
Safety and product information
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BlackBerry RBW70CW User Guide

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User Guide
BlackBerry Storm 9530 Smartphone
Version: 4.7
SWD-490426-0909090640-001
Contents
Shortcuts....................................................................................................................................................................................................................................... 9
BlackBerry basics shortcuts................................................................................................................................................................................................................. 9
Phone shortcuts..................................................................................................................................................................................................................................... 9
Media shortcuts...................................................................................................................................................................................................................................... 9
Typing shortcuts..................................................................................................................................................................................................................................... 9
Phone............................................................................................................................................................................................................................................. 11
Voice mail................................................................................................................................................................................................................................................ 14
Speed dial................................................................................................................................................................................................................................................ 14
Voice dialing........................................................................................................................................................................................................................................... 15
Conference calls..................................................................................................................................................................................................................................... 17
Call logs................................................................................................................................................................................................................................................... 18
Call waiting............................................................................................................................................................................................................................................. 19
Call forwarding....................................................................................................................................................................................................................................... 20
Smart dialing.......................................................................................................................................................................................................................................... 21
TTY support............................................................................................................................................................................................................................................. 22
Multiple phone numbers....................................................................................................................................................................................................................... 23
Phone options......................................................................................................................................................................................................................................... 23
Phone shortcuts..................................................................................................................................................................................................................................... 25
Phone troubleshooting.......................................................................................................................................................................................................................... 25
Messages....................................................................................................................................................................................................................................... 29
Message basics...................................................................................................................................................................................................................................... 29
Email messages...................................................................................................................................................................................................................................... 34
PIN messages......................................................................................................................................................................................................................................... 40
SMS text messages................................................................................................................................................................................................................................ 41
MMS messages....................................................................................................................................................................................................................................... 43
Message list options.............................................................................................................................................................................................................................. 46
S/MIME-protected messages.............................................................................................................................................................................................................. 50
PGP protected messages...................................................................................................................................................................................................................... 57
Message troubleshooting..................................................................................................................................................................................................................... 62
Attachments................................................................................................................................................................................................................................. 67
Attachment basics................................................................................................................................................................................................................................. 67
Document attachments........................................................................................................................................................................................................................ 69
Spreadsheet attachments.................................................................................................................................................................................................................... 69
Media attachments................................................................................................................................................................................................................................ 70
Presentation attachments.................................................................................................................................................................................................................... 71
vCard contact attachments.................................................................................................................................................................................................................. 72
Attachment troubleshooting................................................................................................................................................................................................................ 72
Camera and video camera......................................................................................................................................................................................................... 73
Take a picture......................................................................................................................................................................................................................................... 73
Pan a picture........................................................................................................................................................................................................................................... 73
Zoom in to or out from a picture.......................................................................................................................................................................................................... 73
Record a video........................................................................................................................................................................................................................................ 73
Camera and video camera options...................................................................................................................................................................................................... 74
Camera shortcuts................................................................................................................................................................................................................................... 75
Camera and video camera troubleshooting....................................................................................................................................................................................... 75
Media............................................................................................................................................................................................................................................. 77
Transferring and downloading media files........................................................................................................................................................................................ 77
Playing media files and recording voice notes.................................................................................................................................................................................. 79
Managing media files............................................................................................................................................................................................................................ 81
Viewing pictures.................................................................................................................................................................................................................................... 84
Managing pictures................................................................................................................................................................................................................................. 85
Media card and file transfer options................................................................................................................................................................................................... 87
Media shortcuts...................................................................................................................................................................................................................................... 89
Media troubleshooting.......................................................................................................................................................................................................................... 89
Browser.......................................................................................................................................................................................................................................... 91
Browser basics........................................................................................................................................................................................................................................ 91
Browser bookmarks............................................................................................................................................................................................................................... 94
Web feeds................................................................................................................................................................................................................................................ 96
Browser options...................................................................................................................................................................................................................................... 98
Browser troubleshooting...................................................................................................................................................................................................................... 104
Date, time, and alarm................................................................................................................................................................................................................. 105
Set the date and time............................................................................................................................................................................................................................ 105
Get the date and time from the wireless network automatically................................................................................................................................................... 105
Change what appears on the display when your device is charging............................................................................................................................................ 105
Change the clock face........................................................................................................................................................................................................................... 105
Display a second time zone.................................................................................................................................................................................................................. 106
Turn on bedside clock mode................................................................................................................................................................................................................. 106
Set options for bedside clock mode.................................................................................................................................................................................................... 106
Turn on the alarm................................................................................................................................................................................................................................... 106
Silence the alarm................................................................................................................................................................................................................................... 107
Change alarm notification options..................................................................................................................................................................................................... 107
Use the stopwatch................................................................................................................................................................................................................................. 107
Set the timer........................................................................................................................................................................................................................................... 107
Change timer notification options...................................................................................................................................................................................................... 108
Date, time, and alarm troubleshooting............................................................................................................................................................................................... 108
Personal organizer...................................................................................................................................................................................................................... 109
Contacts.................................................................................................................................................................................................................................................. 109
Calendar.................................................................................................................................................................................................................................................. 115
Memos..................................................................................................................................................................................................................................................... 125
Categories............................................................................................................................................................................................................................................... 127
Calculator................................................................................................................................................................................................................................................ 128
Notifications................................................................................................................................................................................................................................ 129
Notification basics................................................................................................................................................................................................................................. 129
LED notification...................................................................................................................................................................................................................................... 131
Typing............................................................................................................................................................................................................................................ 133
Typing basics.......................................................................................................................................................................................................................................... 133
Typing input methods........................................................................................................................................................................................................................... 135
Spelling checker..................................................................................................................................................................................................................................... 137
AutoText.................................................................................................................................................................................................................................................. 141
Typing shortcuts..................................................................................................................................................................................................................................... 142
Typing troubleshooting......................................................................................................................................................................................................................... 142
Display and keyboard................................................................................................................................................................................................................. 145
Backlighting............................................................................................................................................................................................................................................ 145
Display options....................................................................................................................................................................................................................................... 145
Keyboard options................................................................................................................................................................................................................................... 147
Themes.................................................................................................................................................................................................................................................... 148
Accessibility options.............................................................................................................................................................................................................................. 149
Display troubleshooting........................................................................................................................................................................................................................ 149
Search............................................................................................................................................................................................................................................ 151
Messages, attachments, and web pages............................................................................................................................................................................................ 151
Organizer data....................................................................................................................................................................................................................................... 153
Synchronization........................................................................................................................................................................................................................... 155
About synchronization.......................................................................................................................................................................................................................... 155
Reconcile email messages over the wireless network..................................................................................................................................................................... 155
Delete email messages over the wireless network........................................................................................................................................................................... 155
Prerequisites: Synchronizing organizer data over the wireless network...................................................................................................................................... 156
Synchronize organizer data over the wireless network................................................................................................................................................................... 156
About synchronization conflicts.......................................................................................................................................................................................................... 156
Manage email reconciliation conflicts............................................................................................................................................................................................... 156
Manage data synchronization conflicts............................................................................................................................................................................................. 157
About backing up and restoring device data..................................................................................................................................................................................... 157
Prerequisites: Restoring data over the wireless network................................................................................................................................................................ 157
Delete all device data............................................................................................................................................................................................................................ 157
Empty the deleted items folder on your computer from your device............................................................................................................................................ 157
Synchronization troubleshooting........................................................................................................................................................................................................ 158
Bluetooth technology................................................................................................................................................................................................................. 161
Bluetooth technology basics................................................................................................................................................................................................................ 161
Bluetooth technology options.............................................................................................................................................................................................................. 163
Bluetooth technology troubleshooting............................................................................................................................................................................................... 166
GPS technology........................................................................................................................................................................................................................... 169
About GPS technology.......................................................................................................................................................................................................................... 169
Get your GPS location........................................................................................................................................................................................................................... 169
Prevent others from tracking your location....................................................................................................................................................................................... 169
GPS technology troubleshooting........................................................................................................................................................................................................ 169
Maps............................................................................................................................................................................................................................................... 171
Navigation.............................................................................................................................................................................................................................................. 173
Maps bookmarks.................................................................................................................................................................................................................................... 173
Map options............................................................................................................................................................................................................................................ 174
Maps troubleshooting........................................................................................................................................................................................................................... 176
BlackBerry Messenger............................................................................................................................................................................................................... 177
Contacts.................................................................................................................................................................................................................................................. 177
Groups..................................................................................................................................................................................................................................................... 178
Conversations......................................................................................................................................................................................................................................... 179
Availability.............................................................................................................................................................................................................................................. 182
Applications................................................................................................................................................................................................................................. 185
Switch applications............................................................................................................................................................................................................................... 185
Add, update, or downgrade an application using the application center..................................................................................................................................... 185
Add an application................................................................................................................................................................................................................................. 185
View properties for an application...................................................................................................................................................................................................... 185
Delete a third-party application.......................................................................................................................................................................................................... 185
Receive a device password prompt before you add an application............................................................................................................................................... 186
View the size of an application database........................................................................................................................................................................................... 186
Check for application updates............................................................................................................................................................................................................. 186
About upgrading the BlackBerry Device Software........................................................................................................................................................................... 186
Prerequisites: Upgrading the BlackBerry Device Software over the wireless network.............................................................................................................. 186
Upgrade the BlackBerry Device Software......................................................................................................................................................................................... 187
Return to the previous version of the BlackBerry Device Software............................................................................................................................................... 187
Delete the previous version of the BlackBerry Device Software.................................................................................................................................................... 187
Application troubleshooting................................................................................................................................................................................................................ 187
Wireless network coverage....................................................................................................................................................................................................... 189
Find information about wireless coverage indicators...................................................................................................................................................................... 189
Turn off a wireless connection............................................................................................................................................................................................................. 189
Network connection indicators........................................................................................................................................................................................................... 189
Turn on wireless coverage notification............................................................................................................................................................................................... 190
About the preferred wireless network list.......................................................................................................................................................................................... 190
Add a wireless network to the preferred wireless network list....................................................................................................................................................... 190
Change the order of preferred wireless networks............................................................................................................................................................................ 190
Switch wireless networks manually.................................................................................................................................................................................................... 192
About global roaming mode................................................................................................................................................................................................................. 192
Connect to a GSM or UMTS network.................................................................................................................................................................................................. 192
Set the wireless networks to use with global roaming mode.......................................................................................................................................................... 192
Power, battery, and memory..................................................................................................................................................................................................... 195
Turn off your device............................................................................................................................................................................................................................... 195
Set your device to turn on and turn off automatically..................................................................................................................................................................... 195
Reset the device..................................................................................................................................................................................................................................... 195
Check the battery power level............................................................................................................................................................................................................. 195
Extend battery life................................................................................................................................................................................................................................. 195
Format the device memory or a media card...................................................................................................................................................................................... 196
View the amount of available memory............................................................................................................................................................................................... 196
Best practice: Optimizing your device performance........................................................................................................................................................................ 196
SIM card........................................................................................................................................................................................................................................ 199
About the SIM card phone book.......................................................................................................................................................................................................... 199
Add a contact to your SIM card........................................................................................................................................................................................................... 199
Copy contacts from your SIM card to your contact list.................................................................................................................................................................... 199
Copy a contact from your contact list to your SIM card.................................................................................................................................................................. 199
Change a SIM card contact.................................................................................................................................................................................................................. 200
Delete a SIM card contact.................................................................................................................................................................................................................... 200
Store SMS text messages on your SIM card...................................................................................................................................................................................... 200
About SIM card security........................................................................................................................................................................................................................ 200
Protect your SIM card with a PIN code.............................................................................................................................................................................................. 200
Change the SIM card PIN code........................................................................................................................................................................................................... 201
Change the display name for a phone number................................................................................................................................................................................. 201
Security......................................................................................................................................................................................................................................... 203
Security basics........................................................................................................................................................................................................................................ 203
Password keeper.................................................................................................................................................................................................................................... 204
Encryption............................................................................................................................................................................................................................................... 206
Memory cleaning................................................................................................................................................................................................................................... 208
Certificates.............................................................................................................................................................................................................................................. 209
PGP keys................................................................................................................................................................................................................................................. 214
Certificate servers.................................................................................................................................................................................................................................. 219
Key stores................................................................................................................................................................................................................................................ 221
Smart cards............................................................................................................................................................................................................................................. 223
Software tokens..................................................................................................................................................................................................................................... 226
About security self-tests....................................................................................................................................................................................................................... 226
Verify security software........................................................................................................................................................................................................................ 227
Third-party application control........................................................................................................................................................................................................... 227
Security troubleshooting...................................................................................................................................................................................................................... 230
Service books and diagnostic reports..................................................................................................................................................................................... 231
BrickBreaker................................................................................................................................................................................................................................. 235
About BrickBreaker................................................................................................................................................................................................................................ 235
BrickBreaker capsules........................................................................................................................................................................................................................... 235
BrickBreaker scoring............................................................................................................................................................................................................................. 236
Play BrickBreaker................................................................................................................................................................................................................................... 236
Adjust the volume.................................................................................................................................................................................................................................. 236
Submit a score to the BrickBreaker high score web site................................................................................................................................................................. 236
Check the high scores on the BrickBreaker web site....................................................................................................................................................................... 236
Word Mole game.......................................................................................................................................................................................................................... 237
Word Mole game basics........................................................................................................................................................................................................................ 237
Single-player games.............................................................................................................................................................................................................................. 238
Multiplayer games................................................................................................................................................................................................................................. 239
Word Mole game troubleshooting....................................................................................................................................................................................................... 240
Glossary........................................................................................................................................................................................................................................ 241
Legal notice.................................................................................................................................................................................................................................. 245
User Guide
Shortcuts
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User Guide

Shortcuts

BlackBerry basics shortcuts

• To select an item, click (press) the item.
• To highlight an item or to place the cursor, touch the screen lightly.
• To move back a screen, press the Escape key.
• To return to the Home screen, press the End key.
• To move down a screen, slide your finger up quickly.
• To move up a screen, slide your finger down quickly.
• To move to the next item, slide your finger to the left quickly.
• To move to the previous item, slide your finger to the right quickly.
• To switch applications, hold the Menu key. Click an application.

Phone shortcuts

• To answer a call, press the Send key.
• To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, hold the Volume Down key.
• To view your contact list in the phone application, hold the Send key.
• To set up speed dial for a contact, in the phone application, hold a key.
• To insert a plus sign (+) when typing a phone number, hold the 0 key.
Shortcuts

Camera shortcuts

• To zoom in to a subject before taking a picture, press the Volume Up key.
• To zoom out from a subject before taking a picture, press the Volume Down key.
• To take a picture, press the Right Convenience key.

Media shortcuts

• To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key again.
• To play the next song in a playlist, press and hold the Volume Up key.
• To play the previous song in a playlist, press and hold the Volume Down key.
• If you are using a headset, to amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly.

Typing shortcuts

• To insert a period, press the Space key twice. The next letter is capitalized.
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User Guide
Typing shortcuts
• To capitalize a letter, hold the letter key until the capitalized letter appears.
• To turn on NUM lock, hold the 123 key until the lock indicator appears on the 123 key. To turn off NUM lock, press the 123 key again.
• To turn on CAP lock, hold the Shift key until the lock indicator appears on the Shift key. To turn off CAP lock, press the Shift key again.
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. To see more symbols, press the Symbol key again.
• To change the typing input language quickly when you are using your BlackBerry® device in landscape view, click the globe icon. Click an input language.
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User Guide

Phone

Phone

Phone basics

Find your phone number
In the phone application, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, only your active phone number appears at the top of the screen.
Make a call
1. In the phone application, perform one of the following actions:
• Type a phone number.
• Click the contacts icon. Type part of a contact name. Highlight a contact or phone number.
2.
Press the
key.
To end the call, press the
Related topics
Add a pause or a wait to a phone number, 109
key.
Answer a second call
1. During a call, press the Menu key.
2. Perform one of the following actions:
• To answer the incoming call and place the current call on hold, click Answer - Hold Current.
• To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the Menu key. Click Swap or Flash.
Mute a call
During a call, press the Mute key.
To turn off mute, press the Mute key again.
Turn on the speakerphone
1. During a call, press the Menu key.
2. Click Activate Speakerphone.
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.
To turn off the speakerphone, press the Menu key. Click Activate Handset.
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User Guide
Related topics
Bluetooth technology, 161
Dial an extension
1. When typing a phone number, press the Menu key.
2. Click Add Pause.
3. Type the extension number.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Make a call when the device is locked
To perform this task, you must turn on dialing from the Lock screen.
1. Press the Lock key on the top of your BlackBerry® device.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Click the contacts icon. Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
Phone basics
To end the call, press the End key.
Related topics
Turn on dialing from the Lock screen, 23
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application.
For more information about using the headset, see the documentation that came with your headset.
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User Guide

Emergency calls

Emergency calls
About emergency calls
About Emergency Callback Mode
If your BlackBerry® device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode. This mode enables the operator to call you back or determine your approximate location. Depending on your service provider, Emergency Callback Mode is active for five minutes or is canceled when you make a non-emergency call.
In Emergency Callback Mode, you cannot send and receive messages or browse web pages.
Your device exits Emergency Callback Mode at any time if you make a non-emergency call.
Make an emergency call
Perform one of the following actions:
• If your screen or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key.
• If your device is locked, press the Lock key on the top of your device. Click Emergency Call. Click Yes.

Volume

Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
Improve sound quality during a call
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. During a call, press the Menu key.
2. Click Enhance Call Audio.
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User Guide
3. Select a bass or treble option.

Voice mail

Improve sound quality for all calls
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields.
5. Press the Menu key.
6. Click Save.
Voice mail
Check your voice mail
1. In the phone application, press the Menu key.
2. Click Call Voice Mail.
Change the voice mail access number
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.

Speed dial

Set up speed dial for a contact
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
To make a call using speed dial, in the phone application, hold the key that you assigned to the contact.
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User Guide

Voice dialing

Change the contact assigned to a speed dial key
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Highlight a contact or phone number.
4. Press the Menu key.
5. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. Click a new speed dial key.
• To delete the contact from the speed dial list, click Delete.
Voice dialing
Make a call using a voice command
To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology.
You cannot make calls to emergency numbers using voice commands.
1. In the voice dialing application, wait for the sound.
2. Say "Call" and a contact name or phone number.
To end the call, press the End key.
Dial an extension using a voice command
To perform this task, you must set options for dialing extensions.
You can dial extensions only within your company. Say "Call extension" and the extension number.
Related topics
Set options for dialing extensions, 22
Check a status using a voice command
You can check your active phone number, the wireless coverage level, and the battery power level using a voice command.
1. In the voice dialing application, wait for the sound.
2. Perform any of the following actions:
• To check your active phone number, say "Check my phone number."
• To check the wireless coverage level, say "Check coverage."
• To check the battery power level, say "Check battery."
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User Guide
Voice dialing
Change the voice dialing language
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.
1. In the device options, click Language.
2. Change the Voice Dialing Language field.
3. Press the Menu key.
4. Click Save.
Turn off choice lists for voice commands
If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.
1. In the device options, click Voice Dialing.
2. Set the Choice Lists field to Always Off.
3. Press the Menu key.
4. Click Save.
Turn off voice prompts
After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice command.
1. In the voice dialing application, wait for the sound.
2. Say "Turn prompts off."
To turn on voice prompts again, say "Turn prompts on."
Set playback options for voice dialing
After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different playback options.
1. In the device options, click Voice Dialing.
2. Perform any of the following actions:
• To turn off playback for phone numbers, set the Digit Playback field to Disabled.
• To turn off playback for contacts, set the Name Playback field to Disabled.
• To set how quickly playback for contacts occurs, set the Name Playback Speed field.
• To set the playback volume for contacts, set the Name Playback Volume field.
3. Press the Menu key.
4. Click Save.
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User Guide
Set the matching sensitivity level for voice commands
1. In the device options, click Voice Dialing.
2. Perform one of the following actions:
• To increase matches, set the Sensitivity field closer to Reject Less.
• To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.
3. Press the Menu key.
4. Click Save.
Improve voice recognition of numbers
1. In the device options, click Voice Dialing.
2. Press the Menu key.
3. Click Adapt Digits.
4. Complete the instructions on the screen.

Conference calls

Make a conference call
If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.
1. During a call, press the Menu key.
2. Click Add Participant.
3. Type a phone number or highlight a contact.
4. Press the Send key.
5. During the second call, press the Send key to join your first contact to the conference call.
6. To join another contact to the call, repeat steps 1 to 5.
Conference calls
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Type X and the access code.
Leave a conference call
Depending on your wireless service provider, this feature might not be supported.
If you make a conference call, you can leave the conference call and the call continues without you.
During a conference call, press the Menu key.
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User Guide

Call logs

Call logs
About call logs
Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone application or, depending on how you set your call logging options, you can view call logs in a message list.
Your BlackBerry® device stores call logs for 30 days.
View call logs in a message list
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Logging.
4. Select an option for a call log type.
To hide call logs in a message list, select the None option.
Add notes to a call log
1. In the phone application, click the call log icon.
2. Highlight a call log.
3. Press the Menu key.
4. Click View History.
5. Press the Menu key.
6. Click Add Notes.
7. Type call notes.
8. Press the Menu key.
9. Click Save.
Change call log notes
1. In the phone application, click the call log icon.
2. Highlight a call log.
3. Press the Menu key.
4. Click View History.
5. Press the Menu key.
6. Click Edit Notes.
7. Change the call notes.
8. Press the Menu key.
9. Click Save.
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User Guide
Send a call log
1. In the phone application, click the call log icon.
2. Highlight a call log.
3. Press the Menu key.
4. Click View History.
5. Press the Menu key.
6. Click Forward.
Delete call log notes
1. In the phone application, click the call log icon.
2. Highlight a call log.
3. Press the Menu key.
4. Click View History.
5. Press the Menu key.
6. Click Edit Notes.
7. Press the Menu key.
8. Click Clear Field.
9. Press the Menu key.
10. Click Save.

Call waiting

Call waiting
Turn on call waiting
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Waiting.
4. Change the Call Waiting Enabled field to Yes.
5. Press the Menu key.
6. Click Save.
To turn off call waiting, change the Call Waiting Enabled field to No.
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User Guide

Call forwarding

Call forwarding
About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.
For more information, contact your wireless service provider.
Forward calls
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click a call forwarding number.
6. Press the Menu key.
7. Click Save.
To stop forwarding calls, change the Forward All Calls field to Do Not Forward.
Add a call forwarding phone number
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click New Number.
6. Type a phone number.
7. Press the Enter key.
8. Press the Menu key.
9. Click Close.
Change a call forwarding phone number
You can only change call forwarding phone numbers that you have added.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
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User Guide
4. Press the Menu key.
5. Click Edit Numbers.
6. Highlight a phone number.
7. Press the Menu key.
8. Click Edit.
9. Change the phone number.
10. Press the Enter key.
Delete a call forwarding phone number
You can only delete call forwarding phone numbers that you have added.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click Edit Numbers.
6. Click a phone number.
7. Click Delete.

Smart dialing

Smart dialing
About smart dialing
You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart-dialing options.
Set the default country code and area code
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Smart Dialing.
4. Set the Country Code and Area Code fields.
5. If necessary, set the Local Country Code and International Dialing Digits fields.
6. In the National Number Length field, set the default length for phone numbers in your country.
7. Press the Menu key.
8. Click Save.
Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.
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User Guide

TTY support

Set options for dialing extensions
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Smart Dialing.
4. In the Number field, type the main phone number for an organization.
5. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.
6. In the Extension Length field, set the default length for extensions.
7. Press the Menu key.
8. Click Save.
TTY support
About TTY support
When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit
www.shopblackberry.com.
Turn on TTY support
Depending on your wireless service provider, this feature might not be supported.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click TTY.
4. Change the TTY Mode field to Yes.
5. Press the Menu key.
6. Click Save.
A TTY indicator appears in the device status section of the screen.
To turn off TTY support, change the TTY Mode field to No.
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User Guide

Multiple phone numbers

Multiple phone numbers
About multiple phone numbers
When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies:
• Your SIM card supports more than one phone number.
• Your device supports more than one phone number.
• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number.
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your device supports more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you can receive calls to all phone numbers.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.
Switch the active phone number
1. In the phone application, click your phone number at the top of the screen.
2. Click the phone number that you want to set as the active phone number.
Related topics
About multiple phone numbers, 23

Phone options

Turn on dialing from the Lock screen
1. In the device options, click Password.
2. Set the Allow Outgoing Calls While Locked field to Yes.
3. Press the Menu key.
4. Click Save.
Sort phone numbers or contacts on the Phone screen
1. In the phone application, press the Menu key.
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2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
• To sort contacts alphabetically by contact name, change the Phone List View field to Name.
• To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent.
5. Press the Menu key.
6. Click Save.
To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log.
Hide or display your phone number when you make calls
The wireless network can override the option that you choose.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To request that your phone number is hidden, change the Restrict My Identity field to Always.
• To request that your phone number is displayed, change the Restrict My Identity field to Never.
• To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined.
5. Press the Menu key.
6. Click Save.
Phone options
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. In an application, press the Menu key.
2. Click Options.
3. If necessary, click General Options.
4. Change the Confirm Delete field to No.
5. Press the Menu key.
6. Click Save.
Stop ending calls when you insert your device in the holster
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Auto End Calls field to Never.
5. Press the Menu key.
6. Click Save.
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User Guide
Answer calls automatically when you remove your device from the holster
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Auto Answer Calls field to Out Of Holster.
5. Press the Menu key.
6. Click Save.
Reset a call timer
1. In the phone application, press the Menu key.
2. Click Status.
3. Click Last Call or Total Calls.
4. Click Clear Timer.
5. Press the Menu key.
6. Click Save.

Phone shortcuts

Phone shortcuts
• To answer a call, press the Send key.
• To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, hold the Volume Down key.
• To view your contact list in the phone application, hold the Send key.
• To set up speed dial for a contact, in the phone application, hold a key.
• To insert a plus sign (+) when typing a phone number, hold the 0 key.

Phone troubleshooting

I cannot make or receive calls
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.
•
Related topics
Call forwarding, 20 Switch the active phone number, 23
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User Guide
Phone troubleshooting
My phone number appears as Unknown in the phone application
Try changing the phone number on your SIM card to change how your phone number appears in the phone application. In the device options, click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number.
I cannot check my voice mail
Try performing the following actions:
• If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.
I cannot make calls using a voice command
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
• Verify that your screen is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.
Related topics
Change the voice dialing language, 16 Lock the screen, 203 Bluetooth technology, 161
My device does not recognize names or numbers in voice commands
Try performing the following actions:
• Say the first name and the last name of your contact.
• If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.
• If your device often identifies incorrect matches, set the matching sensitivity level to reject more.
• Improve voice recognition of numbers.
Related topics
Set the matching sensitivity level for voice commands, 17 Improve voice recognition of numbers, 17
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User Guide
Phone troubleshooting
I cannot make a conference call
If your BlackBerry® device is associated with a BlackBerry® MVS Client phone number, you cannot join a call that you make or receive using your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless service provider.
Some features are not available on my device
Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device.
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator.
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User Guide
Messages
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User Guide

Messages

Message basics

Composing messages
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. In a message, calendar entry, task, or memo, press the Menu key.
2. Click Check Spelling.
3. Perform any of the following actions:
• To accept the suggested spelling, click a word in the list that appears.
• To ignore the suggested spelling, press the Escape key.
• To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.
• To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.
• To stop checking spelling, press the Menu key. Click Cancel Spell Check.
Save a draft of a message
1. When composing a message, press the Menu key.
2. Click Save Draft.
Messages
Set the importance level for a message
You can set the importance level for an email message, PIN message, or MMS message.
1. When composing a message, press the Menu key.
2. Click Options.
3. Set the Importance field.
4. Press the Menu key.
5. Click Save.
Blind carbon copy a contact
You can blind carbon copy a contact in an email message, a PIN message, or an MMS message.
1. When composing a message, press the Menu key.
2. Click Add Bcc.
Attach a contact to a message
You can attach a contact to an email message, a PIN message, or an MMS message.
1. When composing a message, press the Menu key.
2. Click Attach Address or Attach Contact .
3. Click a contact.
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Message basics
Add a signature
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. If necessary, change the Message Services field.
5. Set the Use Auto Signature field to Yes.
6. In the text box that appears, type a signature.
7. Press the Menu key.
8. Click Save.
Your signature is added to email messages after you send them.
Delete the disclaimer from an email message
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them.
1. When composing an email message, press the Menu key.
2. Click Remove Disclaimer.
To add the disclaimer again, press the Menu key. Click Add Disclaimer.
Create a link for a PIN
You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message. When typing text, type pin: and the PIN.
Sending messages
Send an email message
1.
In a message list, press the
2. Click Compose Email.
3. In the To field, perform one of the following actions:
• Type an email address.
• Type a contact name.
• Type part of a contact name. Click a contact.
4. Type a message.
5.
Press the key.
6. Click Send.
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key.
User Guide
Related topics
Search for contacts in your organization's address book, 110 Mailing lists, 112
Send a PIN message
1. In a message list, press the Menu key.
2. Click Compose PIN.
3. In the To field, perform one of the following actions:
• Type a PIN.
• Type a contact name.
• Type part of a contact name. Click a contact.
4. Type a message.
5. Press the Menu key.
6. Click Send.
Related topics
Mailing lists, 112
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1.
In a message list, press the key.
2. Click Compose SMS.
3. In the To field, perform one of the following actions:
• Type an SMS phone number (include the country code and area code).
• Type a contact name.
• Type part of a contact name. Click a contact.
4. Type a message.
5.
Press the key.
6. Click Send.
Related topics
Mailing lists, 112
Message basics
Send an MMS message
Depending on your wireless service plan, this feature might not be supported.
1.
In a message list, press the key.
2. Click Compose MMS.
3. Perform one of the following actions:
• If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number.
• If the contact is in your contact list, click a contact. Click an email address or MMS phone number.
4. Type a message.
5.
Press the key.
6. Click Send.
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User Guide
Related topics
Mailing lists, 112 View the size of an MMS message before sending it, 46
Message basics
Reply to a message
1. In a message, press the Menu key.
2. Click Reply or Reply to All.
Forward a message
You cannot forward MMS messages that contain content that is copyright protected.
1. In a message, press the Menu key.
2. Perform one of the following actions:
• Click Forward.
• Click Forward As. Click a message type.
Resend a message
You cannot change an SMS text message or MMS message before you resend it.
1. In a sent message, press the Menu key.
2. Perform one of the following actions:
• To change the message, click Edit. Change the message. Press the Menu key. Click Send.
• To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Press the Menu key. Click Send.
• To resend the message without changing it, click Resend.
Stop a message from sending
You can stop a message from sending only if a clock icon appears beside the message.
1. In a message list, highlight the message.
2. Press the Menu key.
3. Click Delete.
Managing messages
Open a message
If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address.
In a message list, click a message.
If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve.
Save a message
1. In a message, press the Menu key.
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2. Click Save.
Search for text in a message, in an attachment, or on a web page
To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view.
1. In a message, in an attachment, or on a web page, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
Mark a message as opened or unopened
In a message list, perform one of the following actions:
• Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.
• Highlight a date field. Press the Menu key. Click Mark Prior Opened. Click Mark Opened.
View an address instead of a display name
1. In a message, click a contact.
2. Click Show Address.
To view the display name again, click a contact. Click Show Name.
View messages in a specific folder
You can view email messages and MMS messages in a specific folder.
1. In a message list, press the Menu key.
2. Click View Folder.
3. Click a folder.
Delete a message
1. In a message, press the Menu key.
2. Click Delete.
Delete multiple messages
In a message list, perform one of the following actions:
• To delete a range of messages, touch two messages simultaneously and slide your finger up or down to select additional messages.Press the Menu key. Click Delete Messages.
• To delete all message prior to a certain date, highlight a date field. Press the Menu key. Click Delete Prior. Click Delete.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.
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User Guide

Email messages

Email message basics
Send an email message
1.
In a message list, press the
2. Click Compose Email.
3. In the To field, perform one of the following actions:
• Type an email address.
• Type a contact name.
• Type part of a contact name. Click a contact.
4. Type a message.
5.
Press the key.
6. Click Send.
Related topics
Search for contacts in your organization's address book, 110 Mailing lists, 112
key.
Email messages
Delete the original text from a reply message
1. When replying to a message, press the Menu key.
2. Click Delete Original Text.
File an email message
1. In a message list, highlight an email message.
2. Press the Menu key.
3. Click File.
4. Highlight a message folder.
5. Press the Menu key.
6. Click File.
Related topics
Reconcile email messages over the wireless network, 155
Add, change, or delete an email message folder
You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that you make to the email message folders on your computer over the wireless network.
If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the BlackBerry® Desktop Manager. For more information about email reconciliation, see the BlackBerry Desktop Software Online Help.
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User Guide
Email messages
Forward messages from a specific email message folder to your device
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. If necessary, change the Message Services field.
5. Press the Menu key.
6. Click Folder Redirection.
7. Select the check box beside an email message folder.
8. Press the Menu key.
9. Click Save.
Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email application on your computer, appear on your device.
Related topics
Stop storing messages sent from your computer on your device, 35 Add, change, or delete an email message folder, 34
Stop storing messages sent from your device on your computer
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. If necessary, change the Message Services field.
5. Change the Save Copy In Sent Folder field to No.
6. Press the Menu key.
7. Click Save.
Stop storing messages sent from your computer on your device
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. If necessary, change the Message Services field.
5. Press the Menu key.
6. Click Folder Redirection.
7. Clear the check box beside the Sent Items folder.
8. Press the Menu key.
9. Click Save.
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User Guide
Email messages
Email message filters
About email message filters
You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer.
Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.
Create an email message filter
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Filters.
4. Press the Menu key.
5. Click New.
6. Type a name for the email message filter.
7. Set the email message filter options.
8. Press the Menu key.
9. Click Save.
Create an email message filter based on a contact or subject
1. In a message list, highlight an email message.
2. Press the Menu key.
3. Click Filter Sender or Filter Subject.
4. Type a name for the email message filter.
5. Set the email message filter options.
6. Press the Menu key.
7. Click Save.
Options for email message filters
From:
Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.
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User Guide
Sent To:
Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.
Sent directly to me:
Set whether the email message filter applies to email messages that include your email address in the To field.
CC to me:
Set whether the email message filter applies to email messages that include your email address in the CC field.
BCC to me:
Set whether the email message filter applies to email messages that include your email address in the BCC field.
Importance:
Set the importance level of email messages that the email message filter applies to.
Sensitivity:
Set the sensitivity level of email messages that the email message filter applies to.
Action:
Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.
Email messages
Turn on an email message filter
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Filters.
4. Select the check box beside an email message filter.
5. Press the Menu key.
6. Click Save.
Change an email message filter
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Filters.
4. Highlight an email message filter.
5. Press the Menu key.
6. Click Edit.
7. Change the options for the email message filter.
8. Press the Menu key.
9. Click Save.
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User Guide
Prioritize email message filters
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Filters.
4. Highlight an email message filter.
5. Press the Menu key.
6. Click Move.
7. Click the new location.
Delete an email message filter
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Filters.
4. Highlight an email message filter.
5. Press the Menu key.
6. Click Delete.
Email message options
Email messages
Check spelling automatically before sending email messages
1. In the device options, click Spell Check.
2. Select the Spell Check Email Before Sending option.
3. Press the Menu key.
4. Click Save.
Set an out-of-office reply
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. If necessary, change the Message Services field.
5. Change the Use Out Of Office Reply field to Yes.
6. In the text box that appears, type a reply.
7. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.
8. Press the Menu key.
9. Click Save.
To turn off the out-of-office reply, change the Use Out Of Office Reply field to No.
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User Guide
Email messages
Request delivery or read confirmation for email messages
Depending on your wireless service provider, this feature might not be supported.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service.
5. Perform any of the following actions:
• To send read notification when a sender requests it, change the Send Read Receipts field.
• To request delivery or read notification when you send email messages, change the Confirm Delivery and Confirm Read fields.
6. Press the Menu key.
7. Click Save.
View email messages in plain text format
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. If necessary, change the Message Services field.
5. Change the Enable HTML Email field to No.
6. Press the Menu key.
7. Click Save.
Stop loading pictures in HTML email messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. If necessary, change the Message Services field.
5. Change the Download Images Automatically field to No.
6. Press the Menu key.
7. Click Save.
To view pictures in an HTML email message, press the Menu key. Click Get Images.
Hide filed email messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Hide Filed Messages field to Yes.
5. Press the Menu key.
6. Click Save.
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User Guide

PIN messages

Receive only the first section of long email messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Auto More field to No.
5. Press the Menu key.
6. Click Save.
To download more of an email message, press the Menu key. Click More or More All.
Change the email address that you use to send messages or meeting invitations
1. In the device options, click Advanced Options.
2. Click Default Services.
3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.
4. Press the Menu key.
5. Click Save.
Stop forwarding email messages to your device
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. If necessary, change the Message Services field.
5. Change the Send Email to Handheld field to No.
6. Press the Menu key.
7. Click Save.
To forward email messages to your device again, change the Send Email to Handheld field to Yes.
PIN messages
About PIN messages
A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN, you can send them PIN messages. PIN messages are not routed through your email account.
When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message.
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User Guide
Find your PIN
In the device options, click Status.
Send a PIN message
1. In a message list, press the Menu key.
2. Click Compose PIN.
3. In the To field, perform one of the following actions:
• Type a PIN.
• Type a contact name.
• Type part of a contact name. Click a contact.
4. Type a message.
5. Press the Menu key.
6. Click Send.
Related topics
Mailing lists, 112
Set a high importance level for received PIN messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Make PIN Messages Level 1 field to Yes.
5. Press the Menu key.
6. Click Save.

SMS text messages

SMS text messages
SMS text message basics
About SMS text messages
Find your SMS phone number
In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for SMS text messaging, this number is also your SMS phone number.
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User Guide
If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your SMS phone number.
SMS text messages
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1.
In a message list, press the key.
2. Click Compose SMS.
3. In the To field, perform one of the following actions:
• Type an SMS phone number (include the country code and area code).
• Type a contact name.
• Type part of a contact name. Click a contact.
4. Type a message.
5.
Press the key.
6. Click Send.
Related topics
Mailing lists, 112
Delete the history from an SMS text message
1. When replying to an SMS text message, press the Menu key.
2. Click Remove History.
Options for SMS text messages
Turn off AutoText for SMS text messages
1. In the device options, click SMS.
2. Set the Disable AutoText field to Yes.
3. Press the Menu key.
4. Click Save.
View more of the history in SMS text messages
1. In the device options, click SMS.
2. Set the Number of Previous Items field.
3. Press the Menu key.
4. Click Save.
Request delivery notification for all SMS text messages
Depending on your wireless service provider, this option might not appear.
1. In the device options, click SMS.
2. Set the Delivery Reports field to On.
3. Press the Menu key.
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4. Click Save.

MMS messages

Set how long your service center attempts to send SMS text messages
If you send an SMS text message and it cannot be delivered immediately, your service center tries to send the SMS text message for the amount of time set in the Validity Period field. Depending on your wireless service provider, this option might not appear.
1. In the device options, click SMS.
2. Set the Validity Period field.
3. Press the Menu key.
4. Click Save.
Set a wireless network type for sending SMS text messages
Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.
1. In the device options, click SMS.
2. Perform one of the following actions:
• To use only one network type to send SMS text messages, set the Network to Send Over field to Circuit Switched or Packet Switched.
• To use either network type to send SMS text messages, which might be beneficial when roaming, set the Network to Send Over field to Circuit Switched Preferred or Packet Switched Preferred.
3. Press the Menu key.
4. Click Save.
MMS messages
MMS message basics
About MMS messages
With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov files. An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends MMS messages using the first phone number that appears in the drop-down list at the top of the Phone screen in the phone application.
Find your MMS phone number
In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for MMS messaging, this number is also your MMS phone number.
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MMS messages
If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your MMS phone number.
Send an MMS message
Depending on your wireless service plan, this feature might not be supported.
1.
In a message list, press the key.
2. Click Compose MMS.
3. Perform one of the following actions:
• If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number.
• If the contact is in your contact list, click a contact. Click an email address or MMS phone number.
4. Type a message.
5.
Press the key.
6. Click Send.
Related topics
Mailing lists, 112 View the size of an MMS message before sending it, 46
Create a slide show in an MMS message
1. When composing an MMS message, press the Menu key.
2. Click one of the following menu items:
• Attach Picture
• Attach Audio
• Attach Video
• Attach Voice Note
3. Click a media file.
4. To add another media file, repeat steps 1 to 3.
5. To customize the slide show, perform any of the following actions:
• To add text to a slide, highlight the empty field below the attachment. Type text.
• To change how long a slide appears, change the Slide Duration field.
• To move an item on a slide, click the item. Click Move Field.
Related topics
Attach a media file to an MMS message, 44
MMS message attachments
Attach a media file to an MMS message
1. When composing an MMS message, press the Menu key.
2. Click one of the following menu items:
• Attach Picture
• Attach Audio
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• Attach Video
• Attach Voice Note
3. Click a media file.
Attach a contact or appointment to an MMS message
1. When composing an MMS message, press the Menu key.
2. Perform one of the following actions:
• To attach a contact, click Attach Contact. Highlight a contact.
• To attach an appointment, click Attach Appointment. Highlight an appointment.
3. Press the Menu key.
4. Click Continue.
Add an appointment to your calendar from an MMS message
1. In an MMS message, highlight an iCalendar attachment.
2. Press the Menu key.
3. Click View Appointment.
4. Press the Menu key.
5. Click Add To Calendar.
MMS messages
Add a contact to your contact list from an MMS message
1. In an MMS message, highlight a vCard® attachment.
2. Press the Menu key.
3. Click View Attachment.
4. Press the Menu key.
5. Click Add to Contacts.
Save a media file from an MMS message
1. In an MMS message, press the Menu key.
2. Click one of the following menu items:
• Save Image
• Save Audio
• Save Ringtone
• Save Video
• Save Voice Note
MMS message options
Request delivery or read notification for an MMS message
1. When composing an MMS message, press the Menu key.
2. Click Options.
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3. Perform any of the following actions:
• To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes.
• To receive notification when the recipient opens the message, set the Confirm Read field to Yes.
4. Press the Menu key.
5. Click Save.
Request delivery notification or read notification for all MMS messages
1. In the device options, click MMS.
2. In the Notifications section, perform any of the following actions:
• To receive notification when MMS messages are delivered to recipients, select the Confirm Delivery check box.
• To receive notification when recipients open MMS messages, select the Confirm Read check box.
3. Press the Menu key.
4. Click Save.
View the size of an MMS message before sending it
1. In an MMS message, press the Menu key.
2. Click Options.
The Estimated Size field displays the size of the MMS message.

Message list options

Stop receiving MMS messages when roaming
1. In the device options, click MMS.
2. Set the Multimedia Reception and Automatic Retrieval fields to Home Only.
3. Press the Menu key.
4. Click Save.
Block MMS messages
1. In the device options, click MMS.
2. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box.
3. Press the Menu key.
4. Click Save.
Message list options
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. In an application, press the Menu key.
2. Click Options.
3. If necessary, click General Options.
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4. Change the Confirm Delete field to No.
5. Press the Menu key.
6. Click Save.
Turn off the prompt that appears when you mark messages as opened
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Confirm Mark Prior Opened field to No.
5. Press the Menu key.
6. Click Save.
Set how long your device stores messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Keep Messages field.
5. Press the Menu key.
6. Click Save.
Message list options
To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list.
Use color to differentiate work messages from other messages
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server.
1. In the device options, click Security Options.
2. Click General Settings.
3. In the Message Outline Colours section, perform any of the following actions:
• To set an outline color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the Enterprise Messages field.
• To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other Messages field.
4. Press the Menu key.
5. Click Save.
Note: PIN messages might use the outline color that you have set for work email messages. For more information, contact your administrator.
Change how a message list displays messages
1. In a message list, press the Menu key.
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2. Click Options.
3. Click General Options.
4. Perform any of the following actions:
• To view more of the subject line, change the Display Message Header On field to 2 lines.
• To change the order of the subject line and sender, change the Display Order field.
• To change how messages are separated, change the Separators field.
5. Press the Menu key.
6. Click Save.
Message list options
About multiple message lists
Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email account, you can open and manage email messages for that email account, and you can send messages using the email address for the email account. For more information about associating your device with more than one email account, see the BlackBerry Internet Service Online Help.
Depending on your theme, a separate message list might appear for SMS text messages and MMS messages.
Use one message list or multiple message lists
By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages.
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To use one message list for all messages, set the SMS and Email Inboxes field to Combined.
• To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate.
5. Press the Menu key.
6. Click Save.
Hide the new or unopened message indicator
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To hide the new message indicator, change the Display New Message Indicator field to No.
• To hide the unopened message indicator, change the Display Message Count field to None.
5. Press the Menu key.
6. Click Save.
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Message list options
Hide sent messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Hide Sent Messages field to Yes.
5. Press the Menu key.
6. Click Save.
View call logs in a message list
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Logging.
4. Select an option for a call log type.
To hide call logs in a message list, select the None option.
Block incoming messages
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your administrator.
1. In the device options, click Security Options.
2. Click Firewall.
3. Select the check box beside one or more message types.
4. Press the Menu key.
5. Click Save.
Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters.
Allow messages from contacts in your contact list or allowed sender list
1. In the device options, click Security Options.
2. Click Firewall.
3. Select the Contacts check box or the Specific address check box.
4. Press the Menu key.
5. Click Save.
Add a contact to your allowed sender list
To perform this task, you must set the security firewall to allow messages from specific addresses. This setting allows you to receive messages from contacts in your allowed sender list.
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1. In the device options, click Security Options.
2. Click Firewall.
3. Press the Menu key.
4. Click Configure Exceptions.
5. Press the Menu key.
6. Click one of the following menu items:
• Add Email Address
• Add Phone Number
• Add PIN
7. Type the contact information.
8. Press the Enter key.
9. Press the Menu key.
10. Click Save.
Reset a blocked message counter
1. In the device options, click Security Options.
2. Click Firewall.
3. Highlight a message type.
4. Press the Menu key.
5. Click Reset Count or Reset All Counts.

S/MIME-protected messages

S/MIME-protected messages
S/MIME-protected message basics
About signing and encrypting messages
You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email address in your contact list to locate a PGP® key or certificate for the contact.
Sign or encrypt a message
You can sign or encrypt email messages and PIN messages.
1. When composing a message, change the Encoding field.
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2. If necessary, change the Classification field.
S/MIME-protected messages
Encrypt a message with a pass phrase
Your BlackBerry® device can encrypt email messages and PIN messages using a pass phrase shared between the sender and recipient.
1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt.
2. Press the Menu key.
3. Click Options.
4. Set the Use Password-Based Encryption field to Yes.
5. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers.
6. If you are signing the message, in the Signing Options section, select a certificate.
7. Press the Menu key.
8. Click Save.
9. Type your message.
10. Press the Menu key.
11. Click Send.
12. Type a pass phrase to encrypt the message.
13. Confirm the pass phrase.
14. Click OK.
Using a secure method, let the recipient know what the pass phrase is.
Attach a certificate to a message
You can attach a certificate to email messages and PIN messages.
1. When composing a message, press the Menu key.
2. Click Attach Certificates.
3. Highlight a certificate.
4. Press the Menu key.
5. Click Continue.
Download the certificate used to sign or encrypt a message
If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the certificate.
1. In a message, highlight the encryption indicator or a digital signature indicator.
2. Press the Menu key.
3. Click Fetch Sender’s Certificate.
Add a certificate from a message
1. In a message, highlight a digital signature indicator.
2. Press the Menu key.
3. Click Import Sender’s certificate.
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Add a certificate from an attachment
1. In a message, click the certificate attachment.
2. Click Retrieve Certificate Attachment.
3. Click the certificate.
4. Click Import Certificate.
Attachment indicators in S/MIME-protected messages
:
The message includes a certificate attachment.
:
The message includes multiple certificate attachments.
:
The message includes a certificate server attachment.
Add connection information for a certificate server from a message
1. In a message, highlight the certificate server indicator.
2. Press the Menu key.
3. Click Import Server.
S/MIME-protected messages
View the certificate used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the Menu key.
3. Click Display Sender's Certificate or Display Encryption Certificate.
View encryption information for a weakly encrypted message
1. In a weakly encrypted message, highlight the encryption status indicator.
2. Press the Menu key.
3. Click Encryption Details.
S/MIME-protected message status
Digital signature indicators for S/MIME protected messages
:
Your BlackBerry® device verified the digital signature.
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:
Your device cannot verify the digital signature.
:
Your device requires more data to verify the digital signature.
:
Your device trusts the certificate chain.
:
The sender’s email address does not match the email address of the certificate subject, or the sender’s certificate is revoked, is not trusted, cannot be verified, or is not on your device.
:
The certificate is weak, the certificate status is not current, or your device requires more data to verify the trust status of the certificate.
:
The sender’s certificate is expired.
S/MIME-protected messages
Encryption status indicators
Your administrator sets whether messages that you receive are considered to be strong or weak.
:
The message is strongly encrypted.
:
The message is weakly encrypted.
Check the status of a certificate or certificate chain
If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
1. In a message, highlight a digital signature indicator.
2. Press the Menu key.
3. Click Check Sender’s Certificate or Check Sender’s Cert Chain.
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S/MIME-protected messages
S/MIME-protected message options
Change your signing or encryption certificate
Your BlackBerry® device uses your encryption certificate to encrypt messages in the sent items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages.
1. In the device options, click Security Options.
2. Click S/MIME.
3. In the Signing Options section or the Encryption Options section, change the Certificate field.
4. Press the Menu key.
5. Click Save.
Change options for downloading attachments in encrypted messages
1. In the device options, click Security Options.
2. Click S/MIME.
3. Perform one of the following actions:
• To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information field to Automatically.
• To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to Manually.
• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Retrieve Encrypted Attachment Information field to Never.
4. Press the Menu key.
5. Click OK.
Change the default signing and encryption option
Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
1. In the device options, click Advanced Options.
2. Click Default Services.
3. Change the Default Encoding field.
4. Press the Menu key.
5. Click Save.
About message classifications
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use.
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If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder.
S/MIME-protected messages
Change the default message classification
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator must turn on message classifications.
Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.
1. In the device options, click Advanced Options.
2. Click Default Services.
3. Change the Default Classification field.
4. Press the Menu key.
5. Click Save.
Change the size of S/MIME indicators in messages
1. In the device options, click Security Options.
2. Click S/MIME.
3. Change the Message Viewer Icons field.
4. Press the Menu key.
5. Click Save.
Change the encryption algorithms for S/MIME-protected messages
If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support.
1. In the device options, click Security Options.
2. Click S/MIME.
3. Select the check box beside one or more encryption algorithms.
4. Press the Menu key.
5. Click Save.
Request delivery notification for signed S/MIME-protected messages
1. In the device options, click Security Options.
2. Click S/MIME.
3. Change the Request S/MIME Receipts field to Yes.
4. Press the Menu key.
5. Click Save.
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Turn off the prompt that appears before an S/MIME-protected message is truncated
1. In the device options, click Security Options.
2. Click S/MIME.
3. Change the Warn about truncated messages field to No.
4. Press the Menu key.
5. Click Save.
To turn on the prompt again, change the Warn about truncated messages field to Yes.
Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use
1. In the device options, click Security Options.
2. Click S/MIME.
3. Change the Warn about problems with my certificates field to No.
4. Press the Menu key.
5. Click Save.
To turn on the prompt again, change the Warn about problems with my certificates field to Yes.
S/MIME-protected message troubleshooting
Some signing and encryption options are not available on my device
Try performing the following actions:
• Verify that the email account that you are using supports all signing and encryption options.
• If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.
I cannot open an attachment in an encrypted message
The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.
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You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.

PGP protected messages

PGP protected messages
PGP protected message basics
About signing and encrypting messages
You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email address in your contact list to locate a PGP® key or certificate for the contact.
Sign or encrypt a message
You can sign or encrypt email messages and PIN messages.
1. When composing a message, change the Encoding field.
2. If necessary, change the Classification field.
Encrypt a PGP protected message with a pass phrase
By default, your BlackBerry® device uses your PGP® key to encrypt messages.
1. When composing a message, change the Encoding field to one that uses encryption.
2. Press the Menu key.
3. Click Options.
4. Change the Use Conventional Encryption field to Yes.
5. Press the Menu key.
6. Click Save.
Using a secure method, let the recipient know what the pass phrase is.
Attach a PGP key to a message
You can attach a PGP® key to email messages and PIN messages.
1. When composing a message, press the Menu key.
2. Click Attach PGP Keys.
3. Highlight a PGP key.
4. Press the Menu key.
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5. Click Continue.
PGP protected messages
Download the PGP key used to sign or encrypt a message
If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the sender’s PGP key from the PGP Universal Server automatically.
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the Menu key.
3. Click Fetch Sender’s PGP key.
Add a PGP key from a message
If you use the PGP® Universal Server, you might not be able to add PGP keys from messages.
1. In a message, highlight a digital signature indicator.
2. Press the Menu key.
3. Click Import PGP Key.
Add a PGP key from an attachment
If you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.
1. In a message, click the PGP key attachment.
2. Click Retrieve PGP Attachment.
3. Click the PGP key.
4. Click Import PGP Key.
Attachment indicators in PGP protected messages
:
The message includes a PGP® key attachment.
:
The message includes multiple PGP key attachments.
:
The message includes a certificate server attachment.
Add connection information for a certificate server from a message
1. In a message, highlight the certificate server indicator.
2. Press the Menu key.
3. Click Import Server.
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View the PGP key used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the Menu key.
3. Click Display Sender's PGP Key or Display Encryption PGP key.
PGP protected message status
Encryption status indicators
Your administrator sets whether messages that you receive are considered to be strong or weak.
:
The message is strongly encrypted.
:
The message is weakly encrypted.
Digital signature indicators for PGP protected messages
PGP protected messages
:
Your BlackBerry® device verified the digital signature.
:
Your device cannot verify the digital signature.
:
Your device requires more data to verify the digital signature.
:
Your device trusts the sender’s PGP® key.
:
The sender’s email address does not match the email address in the key, or the sender’s PGP key is revoked, is not trusted, cannot be verified, or is not on your device.
:
The key status is not current, or your device requires more data to verify the trust status of the key.
:
The sender’s PGP key is expired.
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PGP protected messages
PGP protected message options
Change your signing and encryption key
Your BlackBerry® device uses your PGP® key to encrypt messages in the sent items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages.
1. In the device options, click Security Options.
2. Click PGP.
3. Change the Default Key field.
4. Press the Menu key.
5. Click Save.
Change options for downloading attachments in encrypted messages
1. In the device options, click Security Options.
2. Click PGP.
3. Perform one of the following actions:
• To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information field to Automatically.
• To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to Manually.
• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Retrieve Encrypted Attachment Information field to Never.
4. Press the Menu key.
5. Click OK.
Change the default signing and encryption option
Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
1. In the device options, click Advanced Options.
2. Click Default Services.
3. Change the Default Encoding field.
4. Press the Menu key.
5. Click Save.
About message classifications
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use.
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If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder.
PGP protected messages
Change the default message classification
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator must turn on message classifications.
Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.
1. In the device options, click Advanced Options.
2. Click Default Services.
3. Change the Default Classification field.
4. Press the Menu key.
5. Click Save.
Change the size of PGP indicators in messages
1. In the device options, click Security Options.
2. Click PGP.
3. Change the Message Viewer Icons field.
4. Press the Menu key.
5. Click Save.
Change the encryption algorithms for PGP protected messages
If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support.
1. In the device options, click Security Options.
2. Click PGP.
3. Select the check box beside one or more encryption algorithms.
4. Press the Menu key.
5. Click Save.
Turn off the prompt that appears before a PGP protected message is truncated
1. In the device options, click Security Options.
2. Click PGP.
3. Change the Warn about truncated messages field to No.
4. Press the Menu key.
5. Click Save.
To turn on the prompt again, change the Warn about truncated messages field to Yes.
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Message troubleshooting

Turn off the prompt that appears when you use a PGP key that is not recommended for use
1. In the device options, click Security Options.
2. Click PGP.
3. Change the Warn about problems with my PGP keys field to No.
4. Press the Menu key.
5. Click Save.
To turn on the prompt again, change the Warn about problems with my PGP keys field to Yes.
PGP protected message troubleshooting
Some signing and encryption options are not available on my device
Try performing the following actions:
• Verify that the email account that you are using supports all signing and encryption options.
• If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.
I cannot open an attachment in an encrypted message
The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.
You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.
Message troubleshooting
I cannot send messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for your contact.
• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device.
• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
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Message troubleshooting
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related topics
Find information about wireless coverage indicators, 189 Change a contact, 110 Generate an encryption key, 208 Turn off data service, 191 Resend a message, 32
I am not receiving messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device.
• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Find information about wireless coverage indicators, 189 Turn off data service, 191 Change an email message filter, 37 Forward messages from a specific email message folder to your device, 35
I cannot file email messages
Try performing the following actions:
• Verify that wireless email reconciliation is turned on.
• If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.
Related topics
Reconcile email messages over the wireless network, 155
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported.
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Related topics
Find information about wireless coverage indicators, 189
Message troubleshooting
I am not receiving SMS text messages
Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
The number of new or unopened messages is different than I expected
The number of new or unopened messages includes saved messages and filed messages.
If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
Related topics
View messages in a specific folder, 33
Some messages no longer appear on my device
If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages.
If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device.
A message or attachment does not appear or is truncated
Try performing the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
• If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
HTML email messages do not appear correctly
Try performing the following actions:
• To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
• Wait for a short period of time. Your device receives long messages and attachments in sections.
• Try viewing your message in plain text. Press the Menu key. Click Get Plain Text.
Some email message folders appear dimmed
If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed. Try performing the following actions:
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• Wait for a few seconds. The email message folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Related topics
Reconcile email messages over the wireless network, 155
Message troubleshooting
Email message filters are not working correctly
Try performing the following actions:
• Verify that your email message filters are turned on.
• Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.
Related topics
Email message filters, 36
I cannot attach a file to an MMS message
Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show. Try performing the following actions:
• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).
• Verify that the file is not copyright protected.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.
Related topics
View a list of saved searches, 153
Some features are not available on my device
Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device.
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator.
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Attachments
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Attachments

Attachments

Attachment basics

About attachments
You can view several attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files.
If you save an email message that contains an attachment that you have previewed, the email message and the attachment are stored in the device memory until you delete the email message.
You can download attachments and store them in the device memory. You can also store attachments on a media card. If you delete an email message that contains an attachment you have downloaded, the attachment is stored in the device memory or on the media card until you delete it from your device.
To change attachments that you download, you can use third-party editing applications (such as Word to Go™, Slideshow to Go® and Sheet to Go®) that are designed for use on BlackBerry devices.
Open an attachment
To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, press the Menu key.
2. If necessary, click Retrieve Attachment Information.
3. Click Open Attachment.
4. If necessary, on the Attachments screen, click an attachment.
5. If necessary, in the dialog box, click an option.
Download an attachment
To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. With the cursor in the body of the message, press the Menu key.
2. Click Download Attachment.
3. Click Download.
4. Highlight the folder that you want to save the attachment in.
5. Press the Menu key.
6. Click Select Folder.
Stop downloading an attachment
1. In a message, highlight an attachment that you are downloading.
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2. Press the Menu key.
3. Click Cancel Download.
Open a link in an attachment
Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1. In an attachment, click a link.
2. Press the Menu key.
3. Click one of the following menu items:
• Get Link
• Retrieve
To return to the attachment, press the Escape key.
View properties for an attachment
You can view the size, author, publication date, and other attachment properties for an attachment.
1. In an attachment, press the Menu key.
2. Click Retrieve Info or View Info.
Set font options for an attachment
1. In an attachment, press the Menu key.
2. Click Options.
3. Set the font fields.
4. Press the Menu key.
5. Click Save.
Attachment basics
Search for text in a message, in an attachment, or on a web page
To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view.
1. In a message, in an attachment, or on a web page, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
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Document attachments

Document attachments
Open a password-protected .pdf file attachment
To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. When the "Password protected document" message appears, press the Escape key.
2. Click Password.
3. Type the password.
4. Press the Enter key.
5. Click Retrieve.
6. Click Yes.
View tracked changes in a document
1. In a document, press the Menu key.
2. Click Show Changes.
To hide tracked changes, press the Menu key. Click Hide Changes.
View the table of contents in a document
Depending on the document type, you might not be able to view the table of contents.
1. In a document, press the Menu key.
2. Click Table of Contents.
To move to a specific heading, click a heading. Click View.

Spreadsheet attachments

Move to a specific cell
1. In a spreadsheet, press the Menu key.
2. Click Go to Cell.
3. Type the cell co-ordinates.
4. Press the Enter key.
View the content of a cell
In a spreadsheet, click a spreadsheet cell.
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View a list of worksheets
1. In a spreadsheet, press the Menu key.
2. Click Table of Contents.
To move to a specific worksheet, click a worksheet. Click View.
Switch worksheets
1. In a spreadsheet, press the Menu key.
2. Click Next Sheet or Prev Sheet.
Change the size of a column
In a spreadsheet, perform one of the following actions:
• To change the size of a column, click the column label. Click a size.
• To view all the text in a column, click the column label. Click Fit.
• To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size.
• To change the column size for all spreadsheets, press the Menu key. Click Options. Set the Column Width field. Press the Menu key. Click Save.

Media attachments

Set display options for a spreadsheet
1. In a spreadsheet, press the Menu key.
2. Click Options.
3. Perform any of the following actions:
• To view the gridlines in the spreadsheet, set the Show Gridlines field to Yes.
• To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes.
4. Press the Menu key.
5. Click Save.
Media attachments
View a list of pages in a multi-page .tif file attachment
You can view a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file.
1. In a multi-page .tif file attachment, press the Menu key.
2. Click Table of Contents.
To move to a specific page, click a page.
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Switch pages in a multi-page .tif file attachment
1. In a multi-page .tif file attachment, press the Menu key.
2. Click Next Page or Prev Page.

Presentation attachments

Switch presentation views
1. In a presentation, press the Menu key.
2. Perform one of the following actions:
• To view text only, click View Text.
• To view text and slides, click View Both.
To view the presentation in its original format, click View Slides.
Switch slides
1. In a presentation, press the Menu key.
2. Click Next Slide or Prev Slide.
Presentation attachments
Rotate a slide
1. When viewing a slide in slide view, press the Menu key.
2. Click Rotate.
Zoom in to or out from a slide
When viewing a presentation in slide view, touch the screen twice quickly.
To zoom out, press the Escape key.
Save a slide
1. When viewing a presentation in slide view, press the Menu key.
2. Click Save Slide.
3. Type a name for the file.
4. Click Save.
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vCard contact attachments

vCard contact attachments
About vCard contact attachments
vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.
Open a vCard contact attachment
1. In a message, highlight a vCard® contact attachment.
2. Press the Menu key.
3. Click View Attachment.
Add a contact to your contact list from a vCard contact attachment
1. In a vCard® contact attachment, press the Menu key.
2. Click Add to Contacts or Update Contact.

Attachment troubleshooting

A skipped content bar appears in a document
More attachment content is available for you to download to your BlackBerry® device. To download the content, click the skipped content bar. Click More.
A message or attachment does not appear or is truncated
Try performing the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
• If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry® device has not downloaded the slide. To download the slide, highlight the slide. Press the Menu key. Click Retrieve.
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Camera and video camera

Camera and video camera

Take a picture

1. In the camera, if necessary, perform the following actions:
• To zoom in to or out from a subject, slide your finger up or down.
• To lock the focus on a subject, press the Right Convenience key halfway.
2. To take a picture, click the camera icon.
Note: The approximate number of pictures that you can save to the device memory or the media card appears in the lower-left corner of the screen. If you save pictures to the device memory, you can insert a media card into your BlackBerry® device to save more pictures.
Related topics
View a picture, 84

Pan a picture

To perform this task, you must zoom in to the picture.
On a picture, slide your finger in any direction.
To close the picture, press the Escape key once in the camera or twice in the media application.

Zoom in to or out from a picture

On a picture, touch the screen twice quickly.
To zoom out, press the Escape key.

Record a video

1. In the video camera, click the record icon.
2. To pause recording, click the pause icon again.
Note: The approximate amount of memory available for saving videos to the device memory or the media card appears in the lower-left corner of the screen.
Related topics
Play a media file, 79
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Camera and video camera options

Camera and video camera options
Change the picture size
The larger the picture, the more memory the picture requires.
1. In the camera, press the Menu key.
2. Click Options.
3. Change the Picture Size field.
4. Press the Menu key.
5. Click Save.
Set picture quality
You can set the fineness of detail that the camera captures in pictures. The finer the detail of a picture, the more memory the picture requires.
1. In the camera, press the Menu key.
2. Click Options.
3. Set the Picture Quality field.
4. Press the Menu key.
5. Click Save.
Change the video size and format
The larger the video, the more memory the video requires.
1. In the video camera, press the Menu key.
2. Click Options.
3. Change the Video Format field.
4. Press the Menu key.
5. Click Save.
Change the location for storing pictures or videos
1. In the camera or video camera, press the Menu key.
2. Click Options.
3. Perform any of the following actions:
• In the camera, change the Store Pictures and Folder fields.
• In the video camera, change the Folder field.
4. Press the Menu key.
5. Click Save.
Change options to compensate for different lighting conditions in pictures or videos
1. In the camera or video camera, press the Menu key.
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2. Click Options.
3. Perform any of the following actions:
• To change the default flash mode for pictures, change the Default Flash Setting field.
• To improve the colors in pictures, in the White Balance field, click the current lighting condition.
• To turn on low-light mode for videos, change the Video Light field.
4. Press the Menu key.
5. Click Save.
Apply a color effect to pictures or videos
You can apply a sepia or black-and-white color effect to pictures that you take or videos that you record.
1. In the camera or video camera, press the Menu key.
2. Click Options.
3. Change the Color Effect field.
4. Press the Menu key.
5. Click Save.

Camera shortcuts

• To zoom in to a subject before taking a picture, press the Volume Up key.
• To zoom out from a subject before taking a picture, press the Volume Down key.
• To take a picture, press the Right Convenience key.
Camera shortcuts

Camera and video camera troubleshooting

I cannot save pictures or videos
Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos. Try performing the following actions:
• If you are trying to save a picture or video to your device memory, delete old data or messages from your device.
• If you are trying to save a picture or video on your media card, delete old media files.
• In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or normal pictures.
Related topics
Delete a message, 33 Delete a picture or picture folder, 87 Delete a media file, 84
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Camera and video camera troubleshooting
The flash dims or turns off
If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off.
Some pictures that I take are blurry
In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed and the viewfinder is not occupying the full screen, an exclamation point indicator appears at the bottom of the screen.
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Media

Media

Transferring and downloading media files

About transferring media files
You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
If you connect your device to your computer, you can transfer files quickly between your media card and your computer using mass storage mode or MTP. Use mass storage mode to transfer all file types and MTP to transfer media files. To manage your media files and preserve the information associated with your media files when you transfer files between your device and your computer, use the media manager tool of the BlackBerry® Desktop Manager. For more information about using the media manager tool, see the online help that is available in the Roxio® Media Manager.
If you encrypt the files on a media card and you transfer files to your media card using mass storage mode, MTP, or Bluetooth technology, your device does not encrypt the transferred files. If you transfer encrypted files from your media card using mass storage mode, MTP, or Bluetooth technology, you cannot decrypt the files on your computer or on a Bluetooth enabled device.
Transfer a file between your device and your computer using the Roxio Media Manager
1. Connect your BlackBerry® device to your computer.
2. On your computer, open the BlackBerry® Desktop Manager.
3. Double-click Media Manager.
4. Drag a file or folder from one location to another.
For more information about transferring and managing media files, see the online help that is available in the Roxio® Media Manager.
Transfer a file between your device and your computer using mass storage mode or MTP
Mass storage mode and MTP enable you to transfer files between a media card in your BlackBerry® device and your computer when you connect your device to your computer.
1. Connect your device to your computer.
2. If mass storage mode or MTP is not turned on, in the device options, click Memory. Press the Menu key. Click Enable USB Mass Storage or Enable Media Transfer Protocol (MTP).
3. On your computer, double-click My Computer.
4. In the Devices with Removable Storage section, double-click Removable Disk.
5. Drag a file from one location to another.
To exit mass storage mode or MTP, disconnect your device from your computer.
Save a song or video from a web page
1. In the browser, click a link for a song or video.
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2. Click Save.
3. Type a name for the song or video.
4. Click Save.
Transferring and downloading media files
Receive a media file using Bluetooth technology
To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device.
1. In the media application, click a media type.
2. Press the Menu key.
3. Click Receive Using Bluetooth.
4. Click Yes.
5. Click Save.
Send a media file
To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology.
You can only send media files that you added.
1. In the media application, click a media type.
2. If necessary, click a category.
3. Highlight a media file.
4. Press the Menu key.
5. Click one of the following menu items:
• Send As Email
• Send As MMS
• Send Using Bluetooth
Download a ring tone
Depending on your wireless service plan, this feature might not be supported.
1. In the media application, click Ring Tones.
2. Click All Ring Tones.
3. Press the Menu key.
4. Click Download Ring Tones.
Related topics
Legal notice, 245
Download a Home screen background
Depending on your wireless service plan, this feature might not be supported.
1. In the media application, click Pictures.
2. Click a category.
3. Press the Menu key.
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4. Click Download Images.

Playing media files and recording voice notes

Playing media files and recording voice notes
Play a media file
1. In the media application, click a media type.
2. If necessary, click a category.
3. Click a song, ring tone, video, or voice note.
Note: To view other songs or videos while playing a song or video, press the Menu key. Click Music Library or Video Library.
To stop playing a media file, click the stop icon.
Related topics
Transfer a file between your device and your computer using the Roxio Media Manager, 77 Transfer a file between your device and your computer using mass storage mode or MTP, 77
Play a song or video on a web page
1. In the browser, click a link for a song or video.
2. Click Open.
Shuffle songs
1. In the media application, click Music.
2. Perform one of the following actions:
• To shuffle all songs, click Shuffle Songs.
• To shuffle all the songs in a category, click a category. Click a song. Press the Menu key. Click Shuffle.
To stop shuffling songs, press the Menu key. Click Shuffle.
Pause a media file
When playing a song, video, or voice note, click the pause icon.
To resume playing the song, video, or voice note, click the play icon.
Fast-forward or rewind a media file
1. When playing a song, video, or voice note, click the progress bar.
2. Slide your finger to the right or left.
3. Click the progress bar.
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Play the next or previous song in a category
1. When playing a song, press the Menu key.
2. Click Next Track or Previous Track.
Search for a media file
1. In the media application, click a media type.
2. If necessary, click a category.
3. In the Find field, type part or all of a name for a song, ring tone, video, picture, or voice note.
Record a voice note
1. In the voice notes application, click the record icon.
2. Perform any of the following actions:
• To pause recording, click the pause icon. To resume recording, click the record icon.
• To stop recording, click the pause icon. Click the stop icon.
Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
Playing media files and recording voice notes
Amplify the volume
You can amplify the volume for songs, ring tones, and videos.
1. In the media application, press the Menu key.
2. Click Options.
3. Change the Audio Boost field to On.
4. Press the Menu key.
5. Click Save.
Improve sound quality for media files
You can only improve sound quality when you use stereo headphones with your BlackBerry® device.
1. In the media application, press the Menu key.
2. Click Options.
3. Change the Headset Equalizer field.
4. Press the Menu key.
5. Click Save.
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Managing media files

Keep backlighting on when you play a video
By default, the backlighting is designed to turn off after a period of time to conserve battery power.
1. In the media application, press the Menu key.
2. Click Options.
3. Change the Turn Off Auto Backlighting field to No.
4. Press the Menu key.
5. Click Save.
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application.
For more information about using the headset, see the documentation that came with your headset.
Managing media files
Playlists
About playlists
You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your BlackBerry® device. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add a song to your device that meets the criteria, your device adds it to the playlist automatically. An indicator appears beside automatic playlists in your list of playlists.
Create a standard playlist
1. In the media application, click Music.
2. Click Playlists.
3. Click New Playlist.
4. Click Standard Playlist.
5. Type a name for the playlist.
6. Press the Menu key.
7. Click Add Songs.
8. Click a song.
9. To add more songs, repeat steps 6 to 8.
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10. Press the Menu key.
11. Click Save.
Change a standard playlist
1. In the media application, click Music.
2. Click Playlists.
3. Highlight a standard playlist.
4. Press the Menu key.
5. Click View.
6. Perform any of the following actions:
• To add a song, press the Menu key. Click Add Songs. Click a song.
• To change the order of songs, highlight a song. Press the Menu key. Click Move. Click the new location.
• To delete a song, highlight a song. Press the Menu key. Click Delete.
7. Press the Menu key.
8. Click Save.
Create an automatic playlist
1. In the media application, click Music.
2. Click Playlists.
3. Click New Playlist.
4. Click Automatic Playlist.
5. Type a name for the playlist.
6. Click the plus sign (+) beside Artists, Albums, or Genres.
7. Click an artist, album, or genre.
8. To add more criteria, repeat steps 6 and 7.
9. Press the Menu key.
10. Click Save.
Managing media files
To view the songs in the playlist, press the Menu key. Click View Songs.
Repeat a playlist
1. In the media application, click Music.
2. Click Playlists.
3. Click a playlist.
4. Press the Menu key.
5. Click Repeat.
To stop repeating a playlist, press the Menu key. Click Repeat.
Rename a playlist
1. In the media application, click Music.
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2. Click Playlists.
3. Highlight a playlist.
4. Press the Menu key.
5. Click Rename.
6. Type a name for the playlist.
7. Click Save.
Delete a playlist
1. In the media application, click Music.
2. Click Playlists.
3. Highlight a playlist.
4. Press the Menu key.
5. Click Delete.
View properties for a media file
1. In the media application, click a media type.
2. If necessary, click a category.
3. Highlight a media file.
4. Press the Menu key.
5. Click Properties.
Managing media files
Rename a media file
You can only rename songs, ring tones, videos, or voice notes that you added.
1. In the media application, press the Menu key.
2. Click Explore.
3. Navigate to a folder that contains songs, ring tones, videos, or voice notes.
4. Highlight a song, ring tone, video, or voice note.
5. Press the Menu key.
6. Click Rename.
7. Type a name for the file.
8. Click Save.
Move a media file
You can only move songs, ring tones, videos, or voice notes that you added.
1. In the media application, press the Menu key.
2. Click Explore.
3. Navigate to a folder that contains media files.
4. Highlight a media file.
5. Press the Menu key.
6. Click Move.
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7. Navigate to the new location.
8. Click a folder.
9. Click Move Into.
Delete a media file
You can only delete songs, ring tones, videos, or voice notes that you added.
1. In the media application, click a media type.
2. If necessary, click a category.
3. Highlight a song, ring tone, video, or voice note.
4. Press the Menu key.
5. Click Delete.

Viewing pictures

View a picture
1. In the media application, click Pictures.
2. Click a category.
3. Click a picture.
Related topics
Transfer a file between your device and your computer using the Roxio Media Manager, 77 Transfer a file between your device and your computer using mass storage mode or MTP, 77
Viewing pictures
Use a picture as the Home screen background
1. In the media application, click Pictures.
2. Click a category.
3. Highlight a picture.
4.
Press the
5. Click Set As Home Screen Image.
To clear the picture from the Home screen, press the key. Click Reset Home Screen Image.
key.
View pictures as a slide show
A slide show displays all pictures in a category or folder.
1. In the media application, click Pictures.
2. Click a category.
3. If necessary, click a folder.
4. Highlight a picture.
5. Press the Menu key.
6. Click View Slide Show.
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To close the slide show, press the Escape key.
Change the number of seconds between slides in a slide show
1. In the media application, press the Menu key.
2. Click Options.
3. Change the Slide Show Interval field.
4. Press the Menu key.
5. Click Save.
View pictures by name
1. In the media application, click Pictures.
2. Click a category.
3. Press the Menu key.
4. Click View List.
Zoom in to or out from a picture
On a picture, touch the screen twice quickly.
To zoom out, press the Escape key.

Managing pictures

Pan a picture
To perform this task, you must zoom in to the picture.
On a picture, slide your finger in any direction.
To close the picture, press the Escape key once in the camera or twice in the media application.
Rotate a picture
1. In a picture, press the Menu key.
2. Click Rotate.
The picture turns 90 degrees in a clockwise direction.
Managing pictures
Save a picture
Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card.
1. Open a picture attachment or highlight a picture on a web page.
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2. Press the Menu key.
3. Click Save Image.
4. Click Save.
Sort pictures
1. In the media application, press the Menu key.
2. Click Options.
3. Change the Sort By field.
4. Press the Menu key.
5. Click Save.
Hide album art from picture folders
If you hide album art from picture folders, the album art still displays when you play songs.
1. In the media application, press the Menu key.
2. Click Options.
3. Click Exclude Folders.
4. Click the folders that contain album art that you want to hide.
Rename a picture or picture folder
You can only rename pictures or picture folders that you transferred to your BlackBerry® device.
1. In the media application, click Pictures.
2. Click a category.
3. Highlight a picture or picture folder.
4. Press the Menu key.
5. Click Rename.
6. Type a name for the picture or picture folder.
7. Click Save.
Managing pictures
Move a picture
You can only move pictures that you added.
1. In the media application, click Pictures.
2. Click a category.
3. Highlight a picture.
4. Press the Menu key.
5. Click Move.
6. Navigate to the new location.
7. Highlight a picture folder.
8. Press the Menu key.
9. Click Move Into.
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Media card and file transfer options

Delete a picture or picture folder
You can only delete pictures or picture folders that you added to your BlackBerry® device.
1. In the media application, click Pictures.
2. Click a category.
3. Navigate to a picture or picture folder.
4. Highlight a picture or picture folder.
5. Press the Menu key.
6. Click Delete.
Media card and file transfer options
About media cards
You can insert a microSD media card into your BlackBerry® device to extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your device, see the printed documentation that came with your device.
Format the device memory or a media card
If you format the BlackBerry® device memory or a media card, all the files in the device memory or on the media card are deleted.
1. In the device options, click Memory.
2. Press the Menu key.
3. Click Format.
4. Complete the instructions on the screen.
View the amount of available memory
To view the amount of memory available for application data or for storing files in the BlackBerry® device memory or on a media card, in the device options, click Memory.
About file encryption
File encryption is designed to protect the data that you store in the BlackBerry® device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, a device password, or both.
If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media card is inserted in your device. If you encrypt the files using a device password, you can access the files on your media card in any device that you insert your media card into, as long as you know the password for the device.
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Media card and file transfer options
Encrypt the files in the device memory and on a media card
1. In the device options, click Memory.
2. Perform one of the following actions:
• To encrypt files using an encryption key that your device generates, change the Encryption Mode field to Device.
• To encrypt files using a device password, change the Encryption Mode field to Security Password.
• To encrypt files using an encryption key and a device password, change the Encryption Mode field to Security Password & Device.
3. Change the Encrypt Media Files field to Yes.
4. Press the Menu key.
5. Click Save.
To stop encrypting the files in the device memory and on a media card, change the Encryption Mode field to None.
Related topics
Set a device password, 203
Turn off media card support
1. In the device options, click Memory.
2. Change the Media Card Support field to Off.
3. Press the Menu key.
4. Click Save.
Change how you transfer files between your device and your computer
1. In the device options, click Memory.
2. Perform one of the following actions:
• To use mass storage mode to transfer files between your BlackBerry® device and your computer, set the USB Connection Type field to Mass Storage. If necessary, change the Auto Enable USB Connection Type When Connected field.
• To use MTP to transfer media files between your device and your computer, set the USB Connection Type field to Media Transfer Protocol (MTP). If necessary, change the Auto Enable USB Connection Type When Connected field.
• To receive a prompt to select mass storage mode or MTP when you connect your device to your computer, set the USB Connection Type field to Both.
3. Press the Menu key.
4. Click Save.
Turn off mass storage mode and MTP
1. In the device options, click Memory.
2. Change the Auto Enable USB Connection Type field to No.
3. Press the Menu key.
4. Click Save.
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Media shortcuts

Media shortcuts
• To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key again.
• To play the next song in a playlist, press and hold the Volume Up key.
• To play the previous song in a playlist, press and hold the Volume Down key.
• If you are using a headset, to amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly.

Media troubleshooting

I cannot play a song or video on a web page
Your BlackBerry® device might not support the size or file format of the song or video file.
I cannot open media files
Try performing the following actions:
• If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode or MTP.
• If you are trying to open a media file on your computer using mass storage mode or MTP, verify that you have closed the media manager tool of the BlackBerry® Desktop Manager.
• If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode or MTP is turned off on your device.
• If you encrypted the media files on your media card using an encryption key that your device generated and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. In the memory options, change the Encryption
Mode field to None or Security Password.
Related topics
Encrypt the files in the device memory and on a media card, 88 Turn off mass storage mode and MTP, 88
My device does not recognize my media card
Try performing the following actions:
• Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media card into your device, see the printed documentation that came with your device.
• In your media card options, if there is message to format your media card, disconnect your device from your computer. Turn off mass storage mode or MTP. Format the media card. Turn on mass storage mode or MTP.
Related topics
Format the device memory or a media card, 87 Turn off mass storage mode and MTP, 88
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Media troubleshooting
My device is not using the correct ring tone or Home screen background
If you are using a ring tone or Home screen background picture that you encrypted in the device memory or on the media card using your BlackBerry® device password and you reset your device, unlock your device.
Related topics
Lock the device, 203
Some features are not available on my device
Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device.
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator.
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Browser

Browser

Browser basics

Browsing web pages
Visit a web page
Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider.
1. In the browser, perform one of the following actions:
• If a web address field appears on the screen, type a web address.
•
If a web address field does not appear on the screen, press the
2. Press the Enter key.
Search the Internet
To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service that supports this feature. For more information, contact your wireless service provider.
key. Click Go To. Type a web address.
1. In the browser, perform one of the following actions:
• If the Search here field appears on the screen, type the search terms.
• If the Search here field does not appear on the screen, press the Menu key. Click Go To. Type the search terms.
2. Press the Enter key.
Switch browser views
You can view web pages in Column view or Page view. Column view displays web pages in a mobile view format. Page view displays web pages in a wide screen format that is similar to the format that the browser on your computer uses to display web pages.
1. On a web page, press the Menu key.
2. Click Column View or Page View.
Zoom in to or out from a web page
On a web page, touch the screen twice quickly.
To zoom out, press the Escape key.
Move back or forward a web page
1. On a web page, press the Menu key.
2. Click Back or Forward.
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Refresh a web page
1. On a web page, press the Menu key.
2. Click Refresh.
Save a web page to a message list
A saved web page displays content that was current at the time that you saved the web page.
1. On a web page, press the Menu key.
2. Click Save Page.
3. Click OK.
Stop loading a web page
1. When a web page is loading, press the Menu key.
2. Click Stop.
Search for text in a message, in an attachment, or on a web page
To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view.
1. In a message, in an attachment, or on a web page, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
Browser basics
To search for the next instance of the text, press the Menu key. Click Find Next.
View a list of web pages you visited recently
1. On a web page, press the Menu key.
2. Click History.
Return to the home page
1. On a web page, press the Menu key.
2. Click Home.
Close the browser
1. In the browser, press the Menu key.
2. Click Close.
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Viewing, copying, and forwarding addresses
View the address for a web page
1. On a web page, press the Menu key.
2. Click Page Address.
View the address for a link or picture
1. On a web page, highlight or pause on a link or picture.
2. Press the Menu key.
3. Click Link Address or Image Address.
Copy an address for a web page, link, or picture
1. On a web page, perform one of the following actions:
• Highlight or pause on a link. Press the Menu key. Click Link Address.
• Highlight or pause on a picture. Press the Menu key. Click Image Address.
• Press the Menu key. Click Page Address.
2. Click Copy Address.
Browser basics
To paste the address, press the Menu key. Click Paste.
Send a web page address
1. On a web page, press the Menu key.
2. Click Send Address.
3. Click a message type.
To return to the browser after you send the message, press the Escape key.
Send a link or picture from a web page
1. On a web page, highlight or pause on a link or picture.
2. Press the Menu key.
3. Click Link Address or Image Address.
4. Click Send Address.
5. Click a message type.
To return to the browser after you send the message, press the Escape key.
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Viewing pictures and playing media files
Play a song or video on a web page
1. In the browser, click a link for a song or video.
2. Click Open.
Save a song or video from a web page
1. In the browser, click a link for a song or video.
2. Click Save.
3. Type a name for the song or video.
4. Click Save.
View a full picture on a web page
1. On a web page, highlight or pause on a picture.
2. Press the Menu key.
3. Click Full Image.
Zoom in to or out from a picture
On a picture, touch the screen twice quickly.

Browser bookmarks

To zoom out, press the Escape key.
Browser bookmarks
About bookmarks for web pages
You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic.
Add a bookmark for a web page
1. On a web page, press the Menu key.
2. Click Add Bookmark.
3. In the Auto Synchronize field, set how often the browser should check for updates to the web page.
4. In the Start time field, set the time of day when the browser should start checking for updates.
5. Click Add.
If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online.
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Change a bookmark for a web page
1. In the browser, press the Menu key.
2. Click Bookmarks.
3. Highlight a bookmark.
4. Press the Menu key.
5. Click Edit Bookmark.
6. Change the bookmark.
7. Click Accept.
Send a bookmark for a web page
1. In the browser, press the Menu key.
2. Click Bookmarks.
3. Highlight a bookmark.
4. Press the Menu key.
5. Click Send Bookmark.
6. Click a message type.
To return to the browser after you send the message, press the Escape key.
Browser bookmarks
Delete a bookmark for a web page
1. In the browser, press the Menu key.
2. Click Bookmarks.
3. Highlight a bookmark.
4. Press the Menu key.
5. Click Delete Bookmark.
Add a bookmark folder for web pages
1. In the browser, press the Menu key.
2. Click Bookmarks.
3. Highlight a bookmark folder.
4. Press the Menu key.
5. Click Add Subfolder.
File a bookmark for a web page
1. In the browser, press the Menu key.
2. Click Bookmarks.
3. Highlight a bookmark.
4. Press the Menu key.
5. Click Move Bookmark.
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6. Click the new location.

Web feeds

Rename a bookmark folder for web pages
You can only rename folders that you created.
1. Highlight a folder.
2. Press the Menu key.
3. Click Rename Folder.
Delete a bookmark folder for web pages
You can only delete folders that you created.
1. Highlight a folder.
2. Press the Menu key.
3. Click Delete Folder.
Web feeds
About web feeds
Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for updated web site content. For example, if you open a sports web feed for a news web site, you can scan a list of sports stories that the web site has published since the last time that you checked the web feed. If a title interests you, you can view the web feed content, or if an audio version of the content is available, you can listen to the web feed content.
You can open web feeds on web pages, or you can subscribe to web feeds and open them from your bookmark list. In your bookmark list, web feeds that have been updated since the last time you checked them appear in italic. In a web feed, unopened web feed titles appear in bold.
If one or more web feeds are available on a web page, the Add Web Feed option appears in the menu.
Subscribe to a web feed
1. On a web page, press the Menu key.
2. Click Add Web Feed.
3. Select the check box beside a web feed.
4. In the Auto Synchronize field, set how often the browser should check for updates to the web feed.
5. In the Start time field, set the time of day when the browser should start checking for updates.
6. Click Add.
View web feed content
1. In a web feed, highlight a title.
2. Press the Menu key.
3. Perform one of the following actions:
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• To view a summary of the story, click Show Description.
• To view the full story, click Read Story.
To hide a description, highlight a title. Press the Menu key. Click Hide Description.
Web feeds
Listen to web feed content
If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB. For more information, contact your administrator.
1. In a web feed, highlight a title.
2. Press the Menu key.
3. Click Get Audio.
Mark a web feed title as opened or unopened
In a web feed, perform one of the following actions:
• Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened.
• Highlight a date field. Press the Menu key. Click Mark Prior Opened.
Change a web feed
1. On a web page, press the Menu key.
2. Click Bookmarks.
3. Highlight a web feed.
4. Press the Menu key.
5. Click Edit Bookmark.
6. Change the web feed.
7. Click Accept.
File a web feed
1. On a web page, press the Menu key.
2. Click Bookmarks.
3. Highlight a web feed.
4. Press the Menu key.
5. Click Move Bookmark.
6. Click the new location.
Delete a web feed
1. On a web page, press the Menu key.
2. Click Bookmarks.
3. Highlight a web feed.
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4. Press the Menu key.
5. Click Delete Bookmark.

Browser options

Change the default browser view
1. In the browser, press the Menu key.
2. Click Options.
3. Click General Properties.
4. Change the Default View field.
5. Press the Menu key.
6. Click Save Options.
Change the home page or start page
1. In the browser, press the Menu key.
2. Click Options.
3. Click Browser Configuration.
4. Perform any of the following actions:
• In the Home Page Address field, type a web address.
• Change the Start Page field.
5. Press the Menu key.
6. Click Save Options.
Browser options
Change JavaScript options
1. In the browser, press the Menu key.
2. Click Options.
3. Click Browser Configuration.
4. Select any of the following check boxes:
• Support JavaScript
• Allow JavaScript popups
• Terminate slow running scripts
5. Press the Menu key.
6. Click Save Options.
Change options for pictures and animation on web pages
1. In the browser, press the Menu key.
2. Click Options.
3. Perform any of the following actions:
• To stop displaying pictures, click Browser Configuration. Change the Show Images field.
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