Avaya J179 User Manual

Using Avaya J169 / J179 IP Phones SIP

Release 1.5

Issue 1

October 2017

Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—October 27, 2017—11:10 AM (UTC)

	1	© 2017, Avaya Inc.		73	Licenses
	2	All Rights Reserved.		74	THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
	3	Note		75	WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,
	4	Using a cell, mobile, or GSM phone, or a two-way radio in close		76	UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya
				77	Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY
	5	proximity to an Avaya IP telephone might cause interference.		78	AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,
	6	Documentation disclaimer		79	USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED
	7	“Documentation” means information published in varying mediums		80	FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA
				81	CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL
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	10	of products. Documentation does not include marketing materials.		84	AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE
	11	Avaya shall not be responsible for any modifications, additions, or		85	WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA
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	15	harmless Avaya, Avaya's agents, servants and employees against all		89	WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR
	16	claims, lawsuits, demands and judgments arising out of, or in		90	USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,
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	18	this documentation, to the extent made by End User.		92	YOU ARE INSTALLING, DOWNLOADING OR USING THE
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				94	INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO
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	20			95	THESE TERMS AND CONDITIONS AND CREATE A BINDING
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	27	pages.	101		documentation does not expressly identify a license type, the
			102		applicable license will be a Designated System License as set forth
		Warranty
	28		103		below in the Designated System(s) License (DS) section as
	29	Avaya provides a limited warranty on Avaya hardware and software.	104		applicable. The applicable number of licenses and units of capacity
	30	Refer to your sales agreement to establish the terms of the limited	105		for which the license is granted will be one (1), unless a different
			106		number of licenses or units of capacity is specified in the
	31	warranty. In addition, Avaya’s standard warranty language, as well as107			documentation or other materials available to You. “Software” means
	32	information regarding support for this product while under warranty is108			computer programs in object code, provided by Avaya or an Avaya
	33	available to Avaya customers and other parties through the Avaya	109		Channel Partner, whether as stand-alone products, pre-installed on
	34	Support website: https://support.avaya.com/helpcenter/
					hardware products, and any upgrades, updates, patches, bug fixes,
	35	getGenericDetails?detailId=C20091120112456651010 under the link 110
	36	“Warranty & Product Lifecycle” or such successor site as designated 111			or modified versions thereto. “Designated Processor” means a single
	37	by Avaya. Please note that if You acquired the product(s) from an	112		stand-alone computing device. “Server” means a set of Designated
			113		Processors that hosts (physically or virtually) a software application
	38	authorized Avaya Channel Partner outside of the United States and
	39	Canada, the warranty is provided to You by said Avaya Channel	114		to be accessed by multiple users. “Instance” means a single copy of
			115		the Software executing at a particular time: (i) on one physical
	40	Partner and not by Avaya.
			116		machine; or (ii) on one deployed software virtual machine (“VM”) or
		“Hosted Service” means an Avaya hosted service subscription that
	41		117		similar deployment.

42You acquire from either Avaya or an authorized Avaya Channel

43Partner (as applicable) and which is described further in Hosted SAS118 License types

44or other service description documentation regarding the applicable 119 Designated System(s) License (DS). End User may install and use

45hosted service. If You purchase a Hosted Service subscription, the 120 each copy or an Instance of the Software only: 1) on a number of

46foregoing limited warranty may not apply but You may be entitled to 121 Designated Processors up to the number indicated in the order; or 2)

47support services in connection with the Hosted Service as described 122 up to the number of Instances of the Software as indicated in the

48further in your service description documents for the applicable 123 order, Documentation, or as authorized by Avaya in writing. Avaya

49Hosted Service. Contact Avaya or Avaya Channel Partner (as 124 may require the Designated Processor(s) to be identified in the order

	50	applicable) for more information.	125	by type, serial number, feature key, Instance, location or other
	51	Hosted Service	126	specific designation, or to be provided by End User to Avaya through
			127	electronic means established by Avaya specifically for this purpose.
	52	THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA
			128	Shrinkwrap License (SR). You may install and use the Software in
	53	HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA
	54	CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE	129	accordance with the terms and conditions of the applicable license
			130	agreements, such as “shrinkwrap” or “clickthrough” license
	55	FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA
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	56	WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER131
	57	THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH	132	Heritage Nortel Software
	58	SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE	133	“Heritage Nortel Software” means the software that was acquired by
	59	APPLICABLE TO ANYONE WHO ACCESSES OR USES THE
			134	Avaya as part of its purchase of the Nortel Enterprise Solutions
	60	HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED
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	61	SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON
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	62	BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE136
	63	DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY 137		at https://support.avaya.com/LicenseInfo under the link “Heritage
	64		138	Nortel Products” or such successor site as designated by Avaya. For
		AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF		Heritage Nortel Software, Avaya grants Customer a license to use
	65	YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A	139
			140	Heritage Nortel Software provided hereunder solely to the extent of
	66	COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT
	67	YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE	141	the authorized activation or authorized usage level, solely for the
	68		142	purpose specified in the Documentation, and solely as embedded in,
		TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF		for execution on, or for communication with Avaya equipment.
	69	YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU	143
			144	Charges for Heritage Nortel Software may be based on extent of
	70	MUST NOT ACCESS OR USE THE HOSTED SERVICE OR
			145	activation or use authorized as specified in an order or invoice.
	71	AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED
	72	SERVICE.

107 You acknowledge and agree that it is Your responsibility for

95 THE PERSONAL USE OF A CONSUMER OR OTHER USES IN

96 WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE 97 VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC

98 VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED 99 BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR

100 WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO

101 PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE 102 IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION 103 FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE

104 OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://

105 WWW.MPEGLA.COM.

1 Copyright

2 Except where expressly stated otherwise, no use should be made of 3 materials on this site, the Documentation, Software, Hosted Service,

4 or hardware provided by Avaya. All content on this site, the

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15under the applicable law.

16Virtualization

75SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE

76PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM

77THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S

78HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN

79WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE

80OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING

81BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,

82THE AVAYA CHANNEL PARTNER IS REQUIRED TO

83INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE

84AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE,

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86WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL

87PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED

88THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE

89AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES

90THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY

91AND ALL RELATED FEES AND/OR ROYALTIES. THE G.729

17The following applies if the product is deployed on a virtual machine. 92 CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE

18Each product has its own ordering code and license types. Note, 93 WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (AVC) CODEC IS

19unless otherwise stated, that each Instance of a product must be 94 LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR

20 separately licensed and ordered. For example, if the end user 21 customer or Avaya Channel Partner would like to install two

22 Instances of the same type of products, then two products of that 23 type must be ordered.

24 Third Party Components

25 “Third Party Components” mean certain software programs or

26 portions thereof included in the Software or Hosted Service may

27 contain software (including open source software) distributed under

28 third party agreements (“Third Party Components”), which contain 29 terms regarding the rights to use certain portions of the Software

30(“Third Party Terms”). As required, information regarding distributed 106 Compliance with Laws

31Linux OS source code (for those products that have distributed Linux

32 OS source code) and identifying the copyright holders of the Third

33Party Components and the Third Party Terms that apply is available 108 complying with any applicable laws and regulations, including, but not

34in the products, Documentation or on Avaya’s website at: https:// 109 limited to laws and regulations related to call recording, data privacy,

35support.avaya.com/Copyright or such successor site as designated 110 intellectual property, trade secret, fraud, and music performance

36by Avaya. The open source software license terms provided as Third111 rights, in the country or territory where the Avaya product is used.

37	Party Terms are consistent with the license rights granted in these		Preventing Toll Fraud
38	Software License Terms, and may contain additional rights benefiting112
39	You, such as modification and distribution of the open source	113	“Toll Fraud” is the unauthorized use of your telecommunications

40software. The Third Party Terms shall take precedence over these 114 system by an unauthorized party (for example, a person who is not a

41Software License Terms, solely with respect to the applicable Third 115 corporate employee, agent, subcontractor, or is not working on your

42Party Components to the extent that these Software License Terms 116 company's behalf). Be aware that there can be a risk of Toll Fraud

	43	impose greater restrictions on You than the applicable Third Party	117	associated with your system and that, if Toll Fraud occurs, it can
	44	Terms.	118	result in substantial additional charges for your telecommunications
	45	T9 Text Input and other products are covered by one or more of the	119	services.
	46	following patents: U.S. Pat. Nos. 5,187,480,5,818,437, 5,945,928,	120	Avaya Toll Fraud intervention
	47	5,953,541, 6,011,554, 6,286,064, 6,307,548, 6,307,549, and	121	If You suspect that You are being victimized by Toll Fraud and You
	48	6,636,162,6,646,573, 6,970,599; Australia Pat. Nos. 727539,
			122	need technical assistance or support, call Technical Service Center
	49	746674, 747901; Austria Pat. Nos. AT225534, AT221222; Brazil P.I.
	50	No. 9609807-4; Canada Pat. Nos. 1,331,057, 2,227,904,2,278,549,	123	Toll Fraud Intervention Hotline at [phone] for the United
			124	States and Canada. For additional support telephone numbers, see
	51	2,302,595; Japan Pat. Nos. 3532780, 3492981; United Kingdom Pat.		the Avaya Support website: https://support.avaya.com or such
	52	No. 2238414B; Hong Kong Standard Pat. No. HK1010924; Republic	125
	53	of Singapore Pat. Nos. 51383, 66959, 71979; European Pat. Nos. 1	126	successor site as designated by Avaya.
	54	010 057 (98903671.0), 1 018 069 (98950708.2); Republic of Korea	127	Security Vulnerabilities
	55	Pat. Nos. KR201211B1, KR226206B1, 402252; People's Republic of	128	Information about Avaya’s security support policies can be found in
	56	China Pat. No. ZL96196739.0; Mexico Pat. Nos. 208141, 216023,	129	the Security Policies and Support section of https://
	57	218409; Russian Federation Pat. Nos. 2206118, 2214620, 2221268;
	58	additional patent applications are pending	130	support.avaya.com/security.
				Suspected Avaya product security vulnerabilities are handled per the
	59		131
		The following applies only if the H.264 (AVC) codec is distributed with		Avaya Product Security Support Flow (https://
	60	the product. THIS PRODUCT IS LICENSED UNDER THE AVC	132
			133	support.avaya.com/css/P8/documents/100161515).
	61	PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A
	62	CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE		Downloading Documentation
	63	REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH	134
	64	THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC	135	For the most current versions of Documentation, see the Avaya
	65	VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A 136		Support website: https://support.avaya.com, or such successor site
	66	PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO 137		as designated by Avaya.
	67	PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS138		Contact Avaya Support
	68	GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.	139	See the Avaya Support website: https://support.avaya.com for
	69
		ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,		product or Hosted Service notices and articles, or to report a problem
	70	L.L.C. SEE HTTP://WWW.MPEGLA.COM.	140
	71	Service Provider	141	with your Avaya product or Hosted Service. For a list of support
			75	telephone numbers and contact addresses, go to the Avaya Support
	72	THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S	76	website: https://support.avaya.com (or such successor site as
	73	HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT 77		designated by Avaya), scroll to the bottom of the page, and select
	74	OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS	78	Contact Avaya Support.

1 Regulatory Statements

2 Australia Statements

3 Handset Magnets Statement:

Danger:

4 The handset receiver contains magnetic devices that can

5 attract small metallic objects. Care should be taken to avoid 6 personal injury.

7 Industry Canada (IC) Statements

8 RSS Standards Statement

9 This device complies with Industry Canada licence-exempt RSS

10 standard(s). Operation is subject to the following two conditions:

Danger:

60Please be careful of the following while installing the

61equipment:

62• Please only use the connecting cables, power cord, and

63AC adapters shipped with the equipment or specified by

64Avaya to be used with the equipment. If you use any

65other equipment, it may cause failures, malfunctioning,

66or fire.

67• Power cords shipped with this equipment must not be

68used with any other equipment. In case the above

69guidelines are not followed, it may lead to death or

70severe injury.

111. This device may not cause interference, and

122. This device must accept any interference, including

13interference that may cause undesired operation of the

14device.

15Le présent appareil est conforme aux CNR d'Industrie Canada

16applicables aux appareils radio exempts de licence. L'exploitation est

17autorisée aux deux conditions suivantes:

181. L'appareil ne doit pas produire de brouillage, et

192. L'utilisateur de l'appareil doit accepter tout brouillage

20radioélectrique subi, même si le brouillage est susceptible

21d'en compromettre le fonctionnement.

71

73• AC

77•

80México Statement

22Radio Transmitter Statement

23Under Industry Canada regulations, this radio transmitter may only

24operate using an antenna of a type and maximum (or lesser) gain

25approved for the transmitter by Industry Canada. To reduce potential

26radio interference to other users, the antenna type and its gain

27should be so chosen that the equivalent isotropically radiated power

28(EIRP) is not more than that necessary for successful

29communication.

30Conformément à la réglementation d'Industrie Canada, le présent

31émetteur radio peut fonctionner avec une antenne d'un type et d'un

32gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie

33Canada. Dans le but de réduire les risques de brouillage

34radioélectrique à l'intention des autres utilisateurs, il faut choisir le

35type d'antenne et son gain de sorte que la puissance isotrope

36rayonnée équivalente ne dépasse pas l'intensité nécessaire à

37l'établissement d'une communication satisfaisante.

38This Class B digital apparatus complies with Canadian ICES-003.

39Cet appareil numérique de la classe B est conforme à la norme

40NMB-003 du Canada.

41Radiation Exposure Statement

42This equipment complies with FCC & IC RSS102 radiation exposure

43limits set forth for an uncontrolled environment. This equipment

44should be installed and operated with minimum distance 20cm

45between the radiator & your body. This transmitter must not be co-

46located or operating in conjunction with any other antenna or

47transmitter.

48Cet équipement est conforme aux limites d'exposition aux

49rayonnements ISEDétablies pour un environnement non contrôlé.

50Cet équipement doit être installé et utilisé avec un minimum de 20

51cm de distance entre la source de rayonnement et votre corps.

52Japan Statements

53Class B Statement

81The operation of this equipment is subject to the following two

82conditions:

831. It is possible that this equipment or device may not cause

84harmful interference, and

852. This equipment or device must accept any interference,

86including interference that may cause undesired operation.

87La operación de este equipo está sujeta a las siguientes dos

88condiciones:

891. Es posible que este equipo o dispositivo no cause

90interferencia perjudicial y

912. Este equipo o dispositivo debe aceptar cualquier

92interferencia, incluyendo la que pueda causar su operación

93no deseada.

94Power over Ethernet (PoE) Statement

95This equipment must be connected to PoE networks without routing

96to the outside plant.

97Taiwan Low Power Radio Waves Radiated Devices Statement

98802.11b/802.11g/BT:

99Article 12 — Without permission granted by the NCC, any company,

100enterprise, or user is not allowed to change frequency, enhance

101transmitting power or alter original characteristic as well as

102performance to an approved low power radio-frequency devices.

103Article 14 — The low power radio-frequency devices shall not

104influence aircraft security and interfere legal communications; If

105found, the user shall cease operating immediately until no

106interference is achieved. The said legal communications means radio

107communications is operated in compliance with the

108Telecommunications Act. The low power radio-frequency devices

109must be susceptible with the interference from legal communications

110or ISM radio wave radiated devices.

54This is a Class B product based on the standard of the VCCI Council.

55If this is used near a radio or television receiver in a domestic

56environment, it may cause radio interference. Install and use the

57equipment according to the instruction manual.

58
59	Denan Power Cord Statement	111

1 U.S. Federal Communications Commission (FCC) Statements

2 Compliance Statement

3 The changes or modifications not expressly approved by the party

4 responsible for compliance could void the user’s authority to operate 5 the equipment.

6 To comply with the FCC RF exposure compliance requirements, this

7 device and its antenna must not be co-located or operating to 8 conjunction with any other antenna or transmitter.

68risk of releasing substances into the environment. At the

69end of the battery’s useful life, remove the rechargeable

70batteries and take them to the nearest battery collection

71location to be recycled.

72• Ensure that you:

73- Do not operate the device near water.

74- Do not use the device during a lightning storm.

9 This device complies with part 15 of the FCC Rules. Operation is

10subject to the following two conditions:

111. This device may not cause harmful interference, and

122. This device must accept any interference received,

13including interferences that may cause undesired

14operation.

15When using IEEE 802.11a wireless LAN, this product is restricted to

16indoor use, due to its operation in the 5.15 to 5.25GHz frequency

17range. The FCC requires this product to be used indoors for the

18frequency range of 5.15 to 5.25GHz to reduce the potential for

19harmful interference to co channel mobile satellite systems. High-

20power radar is allocated as the primary user of the 5.25 to 5.35GHz

21and 5.65 to 5.85GHz bands. These radar stations can cause

22interference with and/or damage to this device.

23Class B Part 15 Statement

24For product available in the USA/Canada market, only channel 1~11

25can be operated. Selection of other channels is not possible.

26This equipment has been tested and found to comply with the limits

75- Do not report a gas leak while in the vicinity of the leak.

76- Limit the power to the device over telecommunications

77wiring to 36-57 volt DC or ≤ 1.3 ampere DC.

78To ensure the EMC Class B compliance when using a Collaboration

79Station with an external HDMI monitor, the monitor must be of a type

80with an external AC or DC power supply.

81Trademarks

82The trademarks, logos and service marks (“Marks”) displayed in this

83site, the Documentation, Hosted Service(s), and product(s) provided

84by Avaya are the registered or unregistered Marks of Avaya, its

85affiliates, its licensors, its suppliers, or other third parties. Users are

86not permitted to use such Marks without prior written consent from

87Avaya or such third party which may own the Mark. Nothing

88contained in this site, the Documentation, Hosted Service(s) and

89product(s) should be construed as granting, by implication, estoppel,

90or otherwise, any license or right in and to the Marks without the

91express written permission of Avaya or the applicable third party.

92Avaya is a registered trademark of Avaya Inc.

27for a Class B digital device, pursuant to Part 15 of the FCC Rules. 93 All non-Avaya trademarks are the property of their respective owners.

28These limits are designated to provide reasonable protection against 94 Linux® is the registered trademark of Linus Torvalds in the U.S. and

29 harmful interferences in a residential installation. This equipment

95 other countries.

30generates, uses and can radiate radio frequency energy and, if not

31installed and used in accordance with the instructions, may cause

32harmful interference to radio communications. However, there is no

33guarantee that interference will not occur in a particular installation. If

34this equipment does cause harmful interferences to radio or

35television reception, which can be determined by turning the

36equipment off and on, the user is encouraged to try to correct the

37interference by one or more of the following measures:

38• Reorient or relocate the receiving antenna.

39• Increase the separation between the equipment and receiver.

40• Connect the equipment into an outlet on a circuit different from

41that to which the receiver is connected.

42• Consult the dealer or an experienced radio/TV technician for

43help.

44Radiation Exposure Statement

45This equipment complies with FCC radiation exposure limits set forth

46for an uncontrolled environment . This equipment should be installed

47and operated with minimum distance of 8 in or 20 cm between the

48radiator and your body. This transmitter must not be co-located or

49operating in conjunction with any other antenna or transmitter.

50EU Countries

51This device complies with the essential requirements and other

52relevant provisions of Radio Equipment Directive 2014/53/EU. A copy

53of the Declaration may be obtained from http://support.avaya.com or

54Avaya Inc., 4655 Great America Parkway, Santa Clara, CA 95054–

551233 USA.

56WiFi and BT transmitter

57• Frequencies for 2412-2472 MHz, transmit power: 17.8 dBM

58• Frequencies for 5180-5240 MHz, transmit power: 19.14 dBM

59General Safety Warning

60• Use only the Avaya approved Limited Power Source power

61supplies specified for this product.

62• There is a risk of explosion if you use an incorrect type of

63battery in the DECT handset. Replace used batteries with the

64correct battery type: Nickel Metal Hydride (NiMH),

65rechargeable, size AAA.

66- This product uses NiMH batteries which are recyclable and

67must not be disposed of as municipal waste to reduce the

Contents
Chapter 1: Introduction..........................................................................................................	10
Purpose................................................................................................................................	10
Chapter 2: Phone overview....................................................................................................	11
Phone overview.....................................................................................................................	11
Physical layout......................................................................................................................	12
Chapter 3: Getting started......................................................................................................	16
Logging in to your phone........................................................................................................	16
Locking and unlocking your deskphone...................................................................................	16
Logging out of your phone......................................................................................................	17
Chapter 4: Call Operation.......................................................................................................	18
Making a call.........................................................................................................................	18
Calling a person from the contacts list.....................................................................................	18
Making a call using edit dialing...............................................................................................	18
Autodialing a pre-assigned number.........................................................................................	19
Calling a person from the call history.......................................................................................	19
Redialing a number...............................................................................................................	19
Speed dialing a person..........................................................................................................	20
Answering a call....................................................................................................................	20
Ignoring an incoming call.......................................................................................................	20
Speed dialing to a monitored extension...................................................................................	20
Putting a call on hold.............................................................................................................	21
Muting a call.........................................................................................................................	21
Answering an active call on a monitored extension...................................................................	22
Picking up a call to another call pickup group...........................................................................	22
Picking up a call to another extension.....................................................................................	22
Answering a call for a call pickup group member......................................................................	22
Interrupting a call with a whisper page.....................................................................................	23
Making a blind transfer...........................................................................................................	23
Viewing the status of monitored stations..................................................................................	24
Excluding others from bridging on to your call..........................................................................	24
Making an outgoing call on a bridged line................................................................................	25
Answering a call on a bridged line...........................................................................................	25
Joining a call on a bridged line................................................................................................	26
Independent alerting for each bridged call appearance.............................................................	26
Transferring a call to a monitored deskphone...........................................................................	26
Making an attended transfer...................................................................................................	27
Making an unattended transfer...............................................................................................	28
Handling a call by using MDA.................................................................................................	29
Making a call using a Click to dial link.....................................................................................	29

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	Contents
Making a call using URI dialing...............................................................................................	29
Making an emergency call......................................................................................................	30
Recording a call....................................................................................................................	30
Parking a call........................................................................................................................	31
Unparking a call....................................................................................................................	31
Dialing an E.164 number........................................................................................................	31
Handling Conference Call......................................................................................................	31
Using the conference feature............................................................................................	31
Adding a person to an active call......................................................................................	31
Adding a person on hold to a conference call.....................................................................	32
Putting a conference call on hold......................................................................................	32
Dropping the last participant from a conference call...........................................................	32
Viewing the details for a conference..................................................................................	32
Call History...........................................................................................................................	33
Turning off call history......................................................................................................	33
Viewing call history details...............................................................................................	33
Viewing the call history....................................................................................................	34
Adding an entry from the call history to your contacts list....................................................	34
Removing an entry from call history..................................................................................	34
Clearing all call history entries..........................................................................................	35
Handling Contact List.............................................................................................................	35
Using the contacts feature................................................................................................	35
Adding a new contact......................................................................................................	35
Editing a contact..............................................................................................................	36
Searching for a contact....................................................................................................	36
Extended searching.........................................................................................................	37
Viewing the details for a contact.......................................................................................	37
Accessing Exchange contacts..........................................................................................	37
Making an auto intercom call..................................................................................................	38
Initiating a group page...........................................................................................................	38
Calling someone in your intercom group............................................................................	39
Chapter 5: Handling Presence...............................................................................................	40
Presence..............................................................................................................................	40
Viewing contact presence status.............................................................................................	40
Changing the presence status................................................................................................	40
Enabling SAC when DND is active..........................................................................................	41
Chapter 6: Customizing Settings..........................................................................................	42
Options & Settings.................................................................................................................	42
Setting redial options.......................................................................................................	43
Configuring visual alerts...................................................................................................	43
Displaying the Phone screen on dialing.............................................................................	43
Displaying the Phone screen on receiving a call.................................................................	44
Setting the audio path......................................................................................................	44

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Contents
Setting dialing options......................................................................................................	44
Toggling name and number..............................................................................................	45
Displaying call timers.......................................................................................................	45
About Features ....................................................................................................................	46
Accessing the Features screen ........................................................................................	46
Using bridged call appearances........................................................................................	46
Monitoring other extensions at a glance............................................................................	47
SLA Mon™ overview........................................................................................................	47
Assigning labels to auto-dial numbers...............................................................................	48
Setting up automatic call back..........................................................................................	48
Blocking your extension from displaying during calls..........................................................	48
Displaying your extension on outgoing calls.......................................................................	49
Setting up enhanced call pickup alerting ...........................................................................	49
Tracing a malicious call....................................................................................................	50
Visual alert for an encrypted call.......................................................................................	50
Activating EC500 for simultaneous ringing on multiple phones............................................	50
Extending a call to your cell phone (EC500)......................................................................	51
Retrieving a voice mail.....................................................................................................	51
About Hotline..................................................................................................................	51
About Team Button..........................................................................................................	51
Browser..........................................................................................................................	53
Using the WML browser...................................................................................................	53
Hunt Group Busy.............................................................................................................	53
Using Hunt Group Busy...................................................................................................	54
About forwarding calls.....................................................................................................	54
Activating Send All Calls..................................................................................................	54
Activating call forwarding.................................................................................................	54
Disabling call forwarding..................................................................................................	55
Enabling call forwarding when your line is busy or you do not answer..................................	55
Setting rules for enhanced call forwarding.........................................................................	55
Setting up speed dialing.........................................................................................................	57
Setting up favorites................................................................................................................	57
Personalizing labels...............................................................................................................	57
Screen and Sound Settings....................................................................................................	58
Adjusting the brightness or contrast of the display..............................................................	58
Setting the text size.........................................................................................................	59
Setting a ring tone for your deskphone..............................................................................	59
Setting a ring tone for incoming forwarded calls.................................................................	59
Setting a ring tone for Team Button...................................................................................	60
Setting a ring tone for a call pickup group..........................................................................	60
Assigning specific ring tone to a contact............................................................................	61
Setting an alert for a call pickup group...............................................................................	61
Changing the background logo.........................................................................................	62

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	Contents
Turning button click sounds on and off..............................................................................	62
Turning error tones on or off.............................................................................................	62
Setting key repeat delay...................................................................................................	63
Enabling wireless headset bidirectional signaling...............................................................	63
Turning Continuous Scrolling on or off...............................................................................	63
Changing the display language...............................................................................................	64
Setting the time format.....................................................................................................	64
Setting Advance Options........................................................................................................	65
Turning automatic gain control on or off.............................................................................	65
Integrating other applications with your phone...................................................................	65
Configuring Hearing Aid Compatibility...............................................................................	66
Setting headset profile.....................................................................................................	67
Enabling Away Timer.......................................................................................................	67
Chapter 7: Related resources................................................................................................	68
Documentation......................................................................................................................	68
Finding documents on the Avaya Support website.............................................................	70
Viewing Avaya Mentor videos.................................................................................................	70
Support................................................................................................................................	71

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1 Chapter 1: Introduction

2 Purpose

3

4

This document describes how to use Avaya J169 / J179 IP Phone features. This document is intended for people who use Avaya J169 / J179 IP Phones.

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1 Chapter 2: Phone overview

2 Phone overview

3The Avaya J169 and J179 IP Phones are SIP-based phones, intended to be used for business 4 communications. The phones support eight call appearances with four lines of call display. The 5 phones can support up to three button modules, and each button module supports 24 call

6appearances.

The7 Avaya J169 IP Phone has a monochrome display, and the Avaya J179 IP Phone has a color

8display.

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Phone overview

1 Physical layout

8

9

10

1

2

3

4

5

6

7

11

13

14

16

15

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				Physical layout
	Callout number	Name	Button Icon	Description
	1	Beacon LED	N/A	The beacon LED flashes a red light to
				the upper-right corner of the phone,
				which indicates that you have a voice
				mail, an incoming call or you are on a
				call using the hands free speaker
				capability.
	2	Phone display	N/A	The first line shows status information
				such as the time and date, primary
				extension, error indications, and
				missed calls. The second line, called
				the Status Line, provides information,
				such as when you can use the right or
				left navigation arrows to view other
				screens or menus. The Status Line
				also provides messages related to the
				current application or the actions that
				you must perform on a screen. Call
				appearances appear below the Status
				Line. The number of call appearances
				available to make or receive calls
				depend on how your administrator
				administers the system.
	3	Line Keys	N/A	The line buttons with integrated LEDs
				show which lines are in use and
				correspond to the lines on the display.
				Press the line button to select that line.
				For an incoming call, the green LED
				blinks. While the deskphone is off-
				hook, both the red and the green LED
				glow. Lines also indicate if the system
				or system number has enabled or
				disabled a feature in the Feature or
				System Numbers view. The green LED
				glows to indicate that a feature is
				enabled. When you turn off the
				feature, the LED turns off.
				Note:
				For multiple call appearance
				alerting, the phone highlights the
				call appearance with the most
				recent incoming call.
	4	Softkeys	N/A	Use the softkeys to act on the
				highlighted line on the screen. The
				softkey labels show you the action that
				each key produces. The labels and the
				Table continues…

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Phone overview

	Callout number	Name	Button Icon	Description
				actions vary depending on the screen
				that the phone displays.
	5, 7	Navigation ring and OK		The OK button performs the action of
				selecting the function assigned to the
				left most soft key function.
				The navigation arrows performs the
				action of scrolling through various
				sections of the phone display.
	6	Phone screen		The Phone button displays the Phone
				screen when you press the button.
				During a call, you can gain access to
				the following options from the Phone
				screen:
				• Hold
				• Conference
				•	Transfer
				•	Drop call
	8	Menu		When you press Home, you gain
				access to the Avaya Menu to configure
				options and settings, access the
				browser or any applications available.
	9	Contacts		When you press Contacts, the Phone
				screen displays the entries in your
				contact list.
	10	Recents		When you press History, the Phone
				screen displays the history of your
				outgoing, incoming, and missed calls.
				The icon on the History the
				deskphone lights the button when you
				have missed calls. The top line shows
				the Missed Call icon and the number
				of calls that you have missed.
	13	Headset		Press the Headset button to use the
				headset if connected.
	11			When you press Message, you are
				connected directly to
				your voice mail system. The
				deskphone lights this button
				when you have voice mail messages
				waiting. To listen to
					Table continues…

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Physical layout

Callout number	Name	Button Icon	Description
			your voice mail messages, ensure that
			the system
			administrator configures the voice mail
			for your extension.
14	Speaker	N/A	Press the Speaker button to use the
			speakerphone. To take a call off
			speakerphone, lift the handset or
			press the Headset button.
16	Volume		If you press + or - on the Volume
			button on an active call, the phone
			increases or decreases the volume of
			your handset, or speaker accordingly.
			When you are not on an active call,
			pressing these buttons adjusts the
			ringer volume.
15	Mute		Press the Mute button to mute a call in
			progress. To unmute the call, press the
			Mute button again.

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1 Chapter 3: Getting started

2 Logging in to your phone

3About this task

4Perform this task to log in to your phone.

5The phone supports Multiple Device Access (MDA) using which you can register up to 10 SIP

6 devices with your extension. If you register to multiple devices, you can perform functions, such as 7 switching to another registered device during an active call or bridging on to calls at multiple

8 registered devices.

9Procedure

10

11

1.On the login screen, enter the extension number that your administrator assigned to you for login.

122. Press Enter or OK or #.

133. Enter the password that your administrator assigned to you.

144. Press Enter or OK or #.

15Locking and unlocking your deskphone

16About this task

17Locking your phone when it is idle prevents it from being used to make a call, with the exception of

18an emergency call. When locked, a padlock symbol displays and the only actions you can take are

19to receive calls, make an emergency call, or unlock the phone. Locking your phone does not log it

20out; you are still logged in but must enter your login password when you unlock the phone. If you

21press a button that is not allowed on a locked phone, an error is displayed with a beep.

Note:

22 Ensure that you do not have any active calls when you lock the phone.

23When you lock your phone, your presence status changes to Away.

24Procedure

25

26

1.From the Features screen, press Phone Lock.

2.Press Lock on the phone screen.

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Logging out of your phone

13. To unlock your phone, press Unlock and enter the password you use for deskphone login.

2 Logging out of your phone

3Procedure

4

5

6

1.Go to Avaya Menu > Log out .

2.Press OK or Log Out soft key.

3.Press Yes to confirm.

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1 Chapter 4: Call Operation

2 Making a call

3Procedure

41. Lift the handset, or press Speaker or Headset (if applicable) or a line button for an available

5

6

7

8

line.

2.Dial the number you want to call.

If you are on a mute call, you can select an available call line appearance by using Up or Down arrows.

9 Calling a person from the contacts list

10Procedure

111. Press Contacts.

122. Select the person or number that you want to call.

133. Find the contact that you want to call by typing the name of the person as listed.

14

15

16

For example, if you added John Smith to your contacts List as “Smith, John”, start typing the last name rather than his first name. Each time you press the dialpad, the list display shifts to match your input. You can also scroll up or down to locate the contact.

174. Press Call or OK.

18Making a call using edit dialing

19Procedure

201. From the Phone screen, enter the number you want to call.

212. To edit the number, press Bksp to erase the previous character, one character at a time. To

22

23

change the character format press the 123 softkey. 3. Press Call or OK.

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Autodialing a pre-assigned number

1 Autodialing a pre-assigned number

2About this task

3 Your system administrator may set up frequently called numbers such as Information Technology or 4 the Help Desk as Autodial numbers, so you can dial them with one touch.

5Procedure

61. From the Phone screen, scroll right till you gain access to the System Numbers menu.

7

8

9

To assign labels to or edit labels for your Autodial numbers, see Assigning labels to auto-dial numbers on page 48.

2. Select the number you want to call.

103. Press the Call softkey or the OK button.

11Calling a person from the call history

12Procedure

131. Press the History button.

142. Scroll to the left or right to view a separate list of all calls, missed, or unanswered calls,

15

16

17

18

answered calls, or outgoing calls.

3.Scroll up or down to select the person or number you want to call.

4.Select the person or number you want to call.

5.Press the Call softkey or the OK button.

19 Redialing a number

20 Procedure

21

22

23

24

1.From the Phone screen, press Redial.

The phone redials the last number or a list of the most recent numbers that you have dialed appears from which you can select a number to redial. For information on redial settings, see Setting Redial Options on page 43.

Note:

25The phone clears the last number dialed and redial list if you clear the Outgoing Call

26Log. Also, the redial softkey disappears.

27	2. If you are working with a redial list, scroll to the number to call and press Call or OK.
28	Your system administrator can disable Redial functionality.

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Call Operation

1 Speed dialing a person

2Procedure

3 On the Phone screen, press and briefly hold the dialpad key assigned to the person you want to call. 4 If speed dial numbers are assigned to a button module attached to your phone, press the button

5assigned to the person you want to call.

6 Answering a call

7Procedure

8Answer an incoming call in one of the following ways:

9• If you are not on another call, lift the handset or press the line button next to the incoming call,

10press Speaker, OK, or Answer to answer the call using the speakerphone, or press Headset to

11answer using the headset.

12• If you are on another call, from the Phone screen, scroll to the line with the incoming call and

13press Answer or OK. The deskphone automatically answers the incoming call and puts the

14previous call on hold.

Note:

15To automatically display the Phone screen when you receive an incoming call, set the Phone

16Screen on Ringing option to Yes.

17 Ignoring an incoming call

18About this task

19Use this procedure to turn off the ringer for an incoming call.

20Procedure

21From the Phone screen, press Ignore.

22Speed dialing to a monitored extension

23

24About this task

25Use this task to make a call to a monitored deskphone. Ensure that the monitored deskphone to

26which you make the call is in an idle state. If the monitored deskphone has an active call redirection

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Putting a call on hold

1feature and you can override the feature, the monitored deskphone rings for 30 seconds. If no one

2answers the call during this time, the system redirects the call to the redirected number.

3Procedure

4

5

6

1.Go to the Features screen.

2.Scroll to choose the monitored deskphone that you want to call.

3.Press Select or press OK twice.

7Result

8The deskphone makes a call to the monitored extension.

9 Putting a call on hold

10Procedure

111. Press Phone to view the main Phone screen, if necessary.

122. If you are not active on the line you want to put on hold, select that line.

133. Press Hold.

Note:

14 The phone might display a hold timer when you put a call on hold.

15

16

17

4.Press Resume, OK button, or the line button of the held call to retrieve the call. Your system administrator might have administered the Hold Recall feature, which alerts you visually and with a priority ring to remind you of a held call after a certain period of time.

18 Muting a call

19About this task

20While on a call, you can mute the microphone of your phone so that the other party cannot hear you.

21Procedure

221. Press Mute during a call so that the other person on the call cannot hear you.

232. Press Mute again to unmute the call.

Note:

24When you mute the call, the Mute button light is on and the top line displays the Mute

25icon.

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Call Operation

1 Answering an active call on a monitored extension

2Procedure

31. Go to the Features screen.

42. Scroll to choose the monitored extension for which you want to answer the incoming call.

53. Press Select or press OK twice.

6 Picking up a call to another call pickup group

7About this task

8 When your administrator has set up this feature, you can answer a call ringing at a phone in a call

9pickup group other than your own.

10Procedure

111. Scroll right from the Phone screen to access the Features screen.

122. If necessary, scroll down to Extended Call Pickup and press OK or just press the

13	corresponding line button.

143. Answer the call using the pickup number and then press Enter or OK.

15Picking up a call to another extension

16About this task

17When your administrator has set up this feature, you can answer a call ringing at another extension

18without having to be a member of a Pickup group.

19Procedure

201. Scroll right from the Phone screen to gain access to the Features screen.

212. If necessary, scroll down to Directed Call Pickup and press OK or just press the

22	corresponding line button.

233. Answer the call using the extension number and then press Enter or OK.

24Answering a call for a call pickup group member

25Procedure

261. From the Phone screen, gain access to the Features screen.

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