Avaya K155 User Manual

Using Avaya Vantage™ and Avaya

Vantage™ Basic

Release 2.0

Issue 1

June 2018

Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—May 15, 2018—3:13 PM (UTC)

	1	© 2017-2018, Avaya Inc.		73	Licenses
	2	All Rights Reserved.		74	THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
	3	Note		75	WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,
	4	Using a cell, mobile, or GSM phone, or a two-way radio in close		76	UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya
				77	Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY
	5	proximity to an Avaya IP telephone might cause interference.		78	AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,
	6	Documentation disclaimer		79	USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED
	7	“Documentation” means information published in varying mediums		80	FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA
				81	CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL
	8	which may include product information, operating instructions and		82	AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.
	9	performance specifications that are generally made available to users 83			UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,
	10	of products. Documentation does not include marketing materials.		84	AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE
	11	Avaya shall not be responsible for any modifications, additions, or		85	WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA
	12	deletions to the original published version of Documentation unless		86	AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA
	13	such modifications, additions, or deletions were performed by or on		87	RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU
	14	the express behalf of Avaya. End User agrees to indemnify and hold		88	AND ANYONE ELSE USING OR SELLING THE SOFTWARE
	15	harmless Avaya, Avaya's agents, servants and employees against all		89	WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR
	16	claims, lawsuits, demands and judgments arising out of, or in		90	USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,
	17	connection with, subsequent modifications, additions or deletions to		91	YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM
	18	this documentation, to the extent made by End User.		92	YOU ARE INSTALLING, DOWNLOADING OR USING THE
	19	Link disclaimer		93	SOFTWARE (HEREINAFTER REFERRED TO
				94	INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO
		Avaya is not responsible for the contents or reliability of any linked
	20			95	THESE TERMS AND CONDITIONS AND CREATE A BINDING
	21	websites referenced within this site or Documentation provided by		96	CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
	22	Avaya. Avaya is not responsible for the accuracy of any information,		97	APPLICABLE AVAYA AFFILIATE (“AVAYA”).
	23	statement or content provided on these sites and does not		98	Avaya grants You a license within the scope of the license types
	24	necessarily endorse the products, services, or information described
	25	or offered within them. Avaya does not guarantee that these links will		99	described below, with the exception of Heritage Nortel Software, for
	26	work all the time and has no control over the availability of the linked	100		which the scope of the license is detailed below. Where the order
	27	pages.	101		documentation does not expressly identify a license type, the
			102		applicable license will be a Designated System License as set forth
		Warranty
	28		103		below in the Designated System(s) License (DS) section as
	29	Avaya provides a limited warranty on Avaya hardware and software.	104		applicable. The applicable number of licenses and units of capacity
	30	Refer to your sales agreement to establish the terms of the limited	105		for which the license is granted will be one (1), unless a different
			106		number of licenses or units of capacity is specified in the
	31	warranty. In addition, Avaya’s standard warranty language, as well as107			documentation or other materials available to You. “Software” means
	32	information regarding support for this product while under warranty is108			computer programs in object code, provided by Avaya or an Avaya
	33	available to Avaya customers and other parties through the Avaya	109		Channel Partner, whether as stand-alone products, pre-installed on
	34	Support website: https://support.avaya.com/helpcenter/
					hardware products, and any upgrades, updates, patches, bug fixes,
	35	getGenericDetails?detailId=C20091120112456651010 under the link 110
	36	“Warranty & Product Lifecycle” or such successor site as designated 111			or modified versions thereto. “Designated Processor” means a single
	37	by Avaya. Please note that if You acquired the product(s) from an	112		stand-alone computing device. “Server” means a set of Designated
			113		Processors that hosts (physically or virtually) a software application
	38	authorized Avaya Channel Partner outside of the United States and
	39	Canada, the warranty is provided to You by said Avaya Channel	114		to be accessed by multiple users. “Instance” means a single copy of
			115		the Software executing at a particular time: (i) on one physical
	40	Partner and not by Avaya.
			116		machine; or (ii) on one deployed software virtual machine (“VM”) or
		“Hosted Service” means an Avaya hosted service subscription that
	41		117		similar deployment.

42You acquire from either Avaya or an authorized Avaya Channel

43Partner (as applicable) and which is described further in Hosted SAS118 License types

44or other service description documentation regarding the applicable 119 Designated System(s) License (DS). End User may install and use

45hosted service. If You purchase a Hosted Service subscription, the 120 each copy or an Instance of the Software only: 1) on a number of

46foregoing limited warranty may not apply but You may be entitled to 121 Designated Processors up to the number indicated in the order; or 2)

47support services in connection with the Hosted Service as described 122 up to the number of Instances of the Software as indicated in the

48further in your service description documents for the applicable 123 order, Documentation, or as authorized by Avaya in writing. Avaya

49Hosted Service. Contact Avaya or Avaya Channel Partner (as 124 may require the Designated Processor(s) to be identified in the order

	50	applicable) for more information.	125	by type, serial number, feature key, Instance, location or other
	51	Hosted Service	126	specific designation, or to be provided by End User to Avaya through
			127	electronic means established by Avaya specifically for this purpose.
	52	THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA
			128	Shrinkwrap License (SR). You may install and use the Software in
	53	HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA
	54	CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE	129	accordance with the terms and conditions of the applicable license
			130	agreements, such as “shrinkwrap” or “clickthrough” license
	55	FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA
				accompanying or applicable to the Software (“Shrinkwrap License”).
	56	WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER131
	57	THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH	132	Heritage Nortel Software
	58	SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE	133	“Heritage Nortel Software” means the software that was acquired by
	59	APPLICABLE TO ANYONE WHO ACCESSES OR USES THE
			134	Avaya as part of its purchase of the Nortel Enterprise Solutions
	60	HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED
			135	Business in December 2009. The Heritage Nortel Software is the
	61	SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON
				software contained within the list of Heritage Nortel Products located
	62	BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE136
	63	DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY 137		at https://support.avaya.com/LicenseInfo under the link “Heritage
	64		138	Nortel Products” or such successor site as designated by Avaya. For
		AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF		Heritage Nortel Software, Avaya grants Customer a license to use
	65	YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A	139
			140	Heritage Nortel Software provided hereunder solely to the extent of
	66	COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT
	67	YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE	141	the authorized activation or authorized usage level, solely for the
			142	purpose specified in the Documentation, and solely as embedded in,
	68	TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF		for execution on, or for communication with Avaya equipment.
	69	YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU	143
			144	Charges for Heritage Nortel Software may be based on extent of
	70	MUST NOT ACCESS OR USE THE HOSTED SERVICE OR
			145	activation or use authorized as specified in an order or invoice.
	71	AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED
	72	SERVICE.

1 Copyright

2 Except where expressly stated otherwise, no use should be made of 3 materials on this site, the Documentation, Software, Hosted Service,

4 or hardware provided by Avaya. All content on this site, the

5 documentation, Hosted Service, and the product provided by Avaya 6 including the selection, arrangement and design of the content is

7 owned either by Avaya or its licensors and is protected by copyright 8 and other intellectual property laws including the sui generis rights

9 relating to the protection of databases. You may not modify, copy,

10reproduce, republish, upload, post, transmit or distribute in any way

11any content, in whole or in part, including any code and software

12unless expressly authorized by Avaya. Unauthorized reproduction,

13transmission, dissemination, storage, and or use without the express

14written consent of Avaya can be a criminal, as well as a civil offense

15under the applicable law.

16Virtualization

17The following applies if the product is deployed on a virtual machine.

18Each product has its own ordering code and license types. Note,

19unless otherwise stated, that each Instance of a product must be

20separately licensed and ordered. For example, if the end user

21customer or Avaya Channel Partner would like to install two

22Instances of the same type of products, then two products of that

23type must be ordered.

24Third Party Components

75AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES

76THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY

77AND ALL RELATED FEES AND/OR ROYALTIES. THE G.729

78CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE

79WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (AVC) CODEC IS

80LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR

81THE PERSONAL USE OF A CONSUMER OR OTHER USES IN

82WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE

83VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC

84VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED

85BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR

86WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO

87PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE

88IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION

89FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE

90OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://

91WWW.MPEGLA.COM.

92Compliance with Laws

93You acknowledge and agree that it is Your responsibility for

94complying with any applicable laws and regulations, including, but not

95limited to laws and regulations related to call recording, data privacy,

96intellectual property, trade secret, fraud, and music performance

97rights, in the country or territory where the Avaya product is used.

98Preventing Toll Fraud

	25	“Third Party Components” mean certain software programs or	99	“Toll Fraud” is the unauthorized use of your telecommunications
			100	system by an unauthorized party (for example, a person who is not a
	26	portions thereof included in the Software or Hosted Service may
			101	corporate employee, agent, subcontractor, or is not working on your
	27	contain software (including open source software) distributed under
			102	company's behalf). Be aware that there can be a risk of Toll Fraud
	28	third party agreements (“Third Party Components”), which contain	103	associated with your system and that, if Toll Fraud occurs, it can
	29	terms regarding the rights to use certain portions of the Software
			104	result in substantial additional charges for your telecommunications
	30	(“Third Party Terms”). As required, information regarding distributed
			105	services.
	31	Linux OS source code (for those products that have distributed Linux		Avaya Toll Fraud intervention
	32	OS source code) and identifying the copyright holders of the Third	106
	33	Party Components and the Third Party Terms that apply is available	107	If You suspect that You are being victimized by Toll Fraud and You
	34	in the products, Documentation or on Avaya’s website at: https://	108	need technical assistance or support, call Technical Service Center
	35	support.avaya.com/Copyright or such successor site as designated
	36	by Avaya. The open source software license terms provided as Third	109	Toll Fraud Intervention Hotline at [phone] for the United
	37	Party Terms are consistent with the license rights granted in these	110	States and Canada. For additional support telephone numbers, see
			111	the Avaya Support website: https://support.avaya.com or such
	38	Software License Terms, and may contain additional rights benefiting112		successor site as designated by Avaya.
	39	You, such as modification and distribution of the open source
	40	software. The Third Party Terms shall take precedence over these	113	Security Vulnerabilities
	41	Software License Terms, solely with respect to the applicable Third	114	Information about Avaya’s security support policies can be found in
	42	Party Components to the extent that these Software License Terms
	43	impose greater restrictions on You than the applicable Third Party	115	the Security Policies and Support section of https://
			116	support.avaya.com/security.
	44	Terms.
				Suspected Avaya product security vulnerabilities are handled per the
	45		117
		The following applies only if the H.264 (AVC) codec is distributed with		Avaya Product Security Support Flow (https://
	46	the product. THIS PRODUCT IS LICENSED UNDER THE AVC	118
			119	support.avaya.com/css/P8/documents/100161515).
	47	PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A
	48	CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE		Downloading Documentation
	49	REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH	120
	50	THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC	121	For the most current versions of Documentation, see the Avaya
	51	VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A 122		Support website: https://support.avaya.com, or such successor site
	52	PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO 123		as designated by Avaya.
	53	PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS124		Contact Avaya Support
	54	GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.	125	See the Avaya Support website: https://support.avaya.com for
	55
		ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,		product or Hosted Service notices and articles, or to report a problem
	56	L.L.C. SEE HTTP://WWW.MPEGLA.COM.	126
	57	Service Provider	127	with your Avaya product or Hosted Service. For a list of support
			128	telephone numbers and contact addresses, go to the Avaya Support
	58	THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S	129	website: https://support.avaya.com (or such successor site as
	59	HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT 130		designated by Avaya), scroll to the bottom of the page, and select
	60	OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS	131	Contact Avaya Support.
	61	SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE	132	Regulatory Statements
	62	PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM		Australia Statements
	63	THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S 133
	64	HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN	134	Handset Magnets Statement:
	65	WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE
	66	OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING			Danger:
	67	BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,		135	The handset receiver contains magnetic devices that can
	68	THE AVAYA CHANNEL PARTNER IS REQUIRED TO
	69	INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE		136	attract small metallic objects. Care should be taken to avoid
	70	AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE,		137	personal injury.
	71	DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.	138	Industry Canada (IC) Statements
		WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL
	72		75	RSS Standards Statement
	73	PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED
	74	THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE

46 This is a Class B product based on the standard of the VCCI Council.100 47 If this is used near a radio or television receiver in a domestic 101 48 environment, it may cause radio interference. Install and use the 102 49 equipment according to the instruction manual.

	1	This device complies with Industry Canada licence-exempt RSS	61	guidelines are not followed, it may lead to death or
	2	standard(s). Operation is subject to the following two conditions:
			62	severe injury.
	3	1. This device may not cause interference, and

42. This device must accept any interference, including

5interference that may cause undesired operation of the

6device.

7 Le présent appareil est conforme aux CNR d'Industrie Canada

8 applicables aux appareils radio exempts de licence. L'exploitation est 9 autorisée aux deux conditions suivantes:

10 1. L'appareil ne doit pas produire de brouillage, et

63

65• AC

112. L'utilisateur de l'appareil doit accepter tout brouillage

12radioélectrique subi, même si le brouillage est susceptible

13d'en compromettre le fonctionnement.

14Radio Transmitter Statement

15Under Industry Canada regulations, this radio transmitter may only

16operate using an antenna of a type and maximum (or lesser) gain

17approved for the transmitter by Industry Canada. To reduce potential

18radio interference to other users, the antenna type and its gain

19should be so chosen that the equivalent isotropically radiated power

20(EIRP) is not more than that necessary for successful

21communication.

22Conformément à la réglementation d'Industrie Canada, le présent

23émetteur radio peut fonctionner avec une antenne d'un type et d'un

24gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie

25Canada. Dans le but de réduire les risques de brouillage

26radioélectrique à l'intention des autres utilisateurs, il faut choisir le

27type d'antenne et son gain de sorte que la puissance isotrope

28rayonnée équivalente ne dépasse pas l'intensité nécessaire à

29l'établissement d'une communication satisfaisante.

30This Class B digital apparatus complies with Canadian ICES-003.

31Cet appareil numérique de la classe B est conforme à la norme

32NMB-003 du Canada.

33Radiation Exposure Statement

34This equipment complies with FCC & IC RSS102 radiation exposure

35limits set forth for an uncontrolled environment. This equipment

36should be installed and operated with minimum distance 20cm

37between the radiator & your body. This transmitter must not be co-

38located or operating in conjunction with any other antenna or

39transmitter.

40Cet équipement est conforme aux limites d'exposition aux

41rayonnements ISEDétablies pour un environnement non contrôlé.

42Cet équipement doit être installé et utilisé avec un minimum de 20

43cm de distance entre la source de rayonnement et votre corps.

44Japan Statements

45Class B Statement

69•

72México Statement

73The operation of this equipment is subject to the following two

74conditions:

751. It is possible that this equipment or device may not cause

76harmful interference, and

772. This equipment or device must accept any interference,

78including interference that may cause undesired operation.

79La operación de este equipo está sujeta a las siguientes dos

80condiciones:

811. Es posible que este equipo o dispositivo no cause

82interferencia perjudicial y

832. Este equipo o dispositivo debe aceptar cualquier

84interferencia, incluyendo la que pueda causar su operación

85no deseada.

86Power over Ethernet (PoE) Statement

87This equipment must be connected to PoE networks without routing

88to the outside plant.

89U.S. Federal Communications Commission (FCC) Statements

90Compliance Statement

91The changes or modifications not expressly approved by the party

92responsible for compliance could void the user’s authority to operate

93the equipment.

94To comply with the FCC RF exposure compliance requirements, this

95device and its antenna must not be co-located or operating to

96conjunction with any other antenna or transmitter.

97This device complies with part 15 of the FCC Rules. Operation is

98subject to the following two conditions:

991. This device may not cause harmful interference, and

2.This device must accept any interference received, including interferences that may cause undesired operation.

50

51 Denan Power Cord Statement

Danger:

52Please be careful of the following while installing the

53equipment:

103This equipment has been tested and found to comply with the limits

104for a Class B digital device, pursuant to Part 15 of the FCC Rules.

105These limits are designated to provide reasonable protection against

106harmful interferences in a residential installation. This equipment

107generates, uses and can radiate radio frequency energy and, if not

108installed and used in accordance with the instructions, may cause

109harmful interference to radio communications. However, there is no

110guarantee that interference will not occur in a particular installation. If

111this equipment does cause harmful interferences to radio or

112television reception, which can be determined by turning the

113equipment off and on, the user is encouraged to try to correct the

114interference by one or more of the following measures:

54• Please only use the connecting cables, power cord, and 115

55AC adapters shipped with the equipment or specified by 116

56	Avaya to be used with the equipment. If you use any
57	other equipment, it may cause failures, malfunctioning,	117
58	or fire.	118
59	• Power cords shipped with this equipment must not be	61
60	used with any other equipment. In case the above	62

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

1 Radiation Exposure Statement

2 This equipment complies with FCC radiation exposure limits set forth 3 for an uncontrolled environment . This equipment should be installed

4 and operated with minimum distance of 8 in or 20 cm between the 5 radiator and your body. This transmitter must not be co-located or 6 operating in conjunction with any other antenna or transmitter.

7 EU Countries

8 This device when installed complies with the essential requirements 9 and other relevant provisions of the EMC Directive 2014/30/EU,

10Safety LV Directive 2014/35/EU, and Radio Equipment Directive

112014/53/EU. A copy of the Declaration may be obtained from http://

12support.avaya.com or Avaya Inc., 4655 Great America Parkway,

13Santa Clara, CA 95054–1233 USA.

14WiFi and BT transmitter

15• Frequencies for 2412-2472 MHz, transmit power: 19.84 dBm

16• Frequencies for 5180-5240 MHz, transmit power: 22.5 dBm

17General Safety Warning

18• Use only the Avaya approved Limited Power Source power

19supplies specified for this product.

20• Ensure that you:

21- Do not operate the device near water.

22- Do not use the device during a lightning storm.

23- Do not report a gas leak while in the vicinity of the leak.

24- For Accessory Power Supply - Use Only Limited Power

25Supply Delta Electronics Inc. model:ADP-30HR B , output:

2648Vdc, 0.66A.

27Trademarks

28The trademarks, logos and service marks (“Marks”) displayed in this

29site, the Documentation, Hosted Service(s), and product(s) provided

30by Avaya are the registered or unregistered Marks of Avaya, its

31affiliates, its licensors, its suppliers, or other third parties. Users are

32not permitted to use such Marks without prior written consent from

33Avaya or such third party which may own the Mark. Nothing

34contained in this site, the Documentation, Hosted Service(s) and

35product(s) should be construed as granting, by implication, estoppel,

36or otherwise, any license or right in and to the Marks without the

37express written permission of Avaya or the applicable third party.

38Avaya is a registered trademark of Avaya Inc.

39All non-Avaya trademarks are the property of their respective owners.

40Linux® is the registered trademark of Linus Torvalds in the U.S. and

41other countries.

42Android, Google and Google Play are trademarks of Google Inc.

Contents
Chapter 1: Introduction............................................................................................................	8
Purpose..................................................................................................................................	8
Change history........................................................................................................................	8
Chapter 2: Avaya Vantage™ overview.....................................................................................	9
Supported features................................................................................................................	10
Wireless handset features................................................................................................	11
Third party applications..........................................................................................................	13
New in this release................................................................................................................	13
Chapter 3: Getting started with Avaya Vantage™.................................................................	14
Installing applications.............................................................................................................	14
Logging in to and out of Avaya Vantage™................................................................................	15
Locking and unlocking Avaya Vantage™..................................................................................	15
Avaya Smart Lock.................................................................................................................	16
Enabling Avaya Smart Lock.............................................................................................	17
Removing or changing the trusted device..........................................................................	18
Locking the device manually when Smart Lock is enabled..................................................	19
Connecting a wireless handset...............................................................................................	19
Turning the wireless handset on and off............................................................................	20
Chapter 4: Navigation.............................................................................................................	22
Physical device layout...........................................................................................................	22
Layout of Avaya Vantage™ K165 and K175........................................................................	22
Layout of Avaya Vantage™ K155.......................................................................................	24
Connectors and controls..................................................................................................	25
Wireless handset layout.........................................................................................................	28
Avaya Vantage Basic screen navigation..................................................................................	28
Dial pad screen...............................................................................................................	28
Contacts screen..............................................................................................................	30
Call screen.....................................................................................................................	32
Chapter 5: Call management operations..............................................................................	35
Making audio or video calls....................................................................................................	35
Making an emergency call................................................................................................	35
Making an audio or video call using the dial pad................................................................	36
Making an audio or video call using contacts.....................................................................	36
Making an audio or video call from your Favorites list.........................................................	36
Making an audio or video call using call history..................................................................	37
Making a second call.......................................................................................................	37
Redialing a number.........................................................................................................	38
Managing calls......................................................................................................................	38
Answering or declining an incoming call............................................................................	38

June 2018 Using Avaya Vantage™ and Avaya Vantage™ Basic 6 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

DRAFT—May 15, 2018—3:13 PM (UTC)

	Contents
Entering digits during a call..............................................................................................	39
Muting or unmuting a call.................................................................................................	39
Placing a call on hold and resuming the call......................................................................	40
Toggling between calls.....................................................................................................	40
Transferring a call............................................................................................................	40
Working with video functionality........................................................................................	41
Selecting an active audio device.......................................................................................	41
Ending a call...................................................................................................................	42
Viewing call history................................................................................................................	42
Deleting all call information...............................................................................................	43
Working with conference calls................................................................................................	43
Starting a conference call.................................................................................................	43
Merging calls to create a conference call...........................................................................	43
Chapter 6: Contact management operations.......................................................................	45
Adding a contact...................................................................................................................	45
Editing a contact....................................................................................................................	46
Deleting a contact..................................................................................................................	46
Searching for a contact..........................................................................................................	47
IP Office contact search options.......................................................................................	47
Setting contact display options...............................................................................................	47
Setting a contact as a favorite................................................................................................	48
Synchronizing contacts and call history over Bluetooth.............................................................	48
Filtering contacts...................................................................................................................	49
Chapter 7: Customization......................................................................................................	51
Modifying the ring tone...........................................................................................................	51
Disabling video using the privacy shutter.................................................................................	51
Changing the wallpaper.........................................................................................................	52
Chapter 8: Resources.............................................................................................................	53
Documentation......................................................................................................................	53
Finding documents on the Avaya Support website.............................................................	53
Viewing Avaya Mentor videos.................................................................................................	54
Support................................................................................................................................	54
Using the Avaya InSite Knowledge Base...........................................................................	54

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1 Chapter 1: Introduction

2 Purpose

3This document is intended for end users and describes how to use the Avaya Vantage™ Basic

4 application on an Avaya Vantage™ device. This document also describes setup tasks performed

5by end users.

6 Separate documentation is available for SDK developer applications. This document does not

7provide information about SDK applications.

8 Change history

9The following table describes the major changes made in this document:

Issue	Date	Summary of changes
Release 2.0, Issue 1	June 2018	• Added information about the K155 device
		throughout the document.
		• Updated Supported features on page 10.
		• Updated New in this release on page 13.
		• Added IP Office login information in Logging in
		to and out of Avaya Vantage on page 15.
		• Updated the “Navigation” chapter.
		• Minor rephrasing throughout the document.
		• Added Editing a contact on page 46.
		• Added Editing a contact on page 46.
		• Updated Filtering contacts on page 49.

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1 Chapter 2: Avaya Vantage™ overview

2Avaya Vantage™ is an Android™ device that provides telephony and conferencing functionality.

3 Avaya Vantage™ combines the advantages of a customizable unified communications solution and a

4fully functional Android device. Use the Avaya Breeze™ Client Software Development Kit (CSDK)

5and custom applications to integrate communications in business processes on your Avaya

6Vantage™ device.

7According to your business needs, you can choose from the following Avaya Vantage™ device

8variants:

9• Avaya Vantage™ K175: Standard device with an 8-inch screen and an integrated camera for full

10access to video calls and conferences. You can cover the camera by using a mechanical

11camera shutter.

12• Avaya Vantage™ K165: Standard device with an 8-inch screen that does not include an

13integrated camera. You can still receive video from other users.

14• Avaya Vantage™ K155: Device with a small 5-inch screen. The device also includes a dial pad

15and an integrated camera.

16Avaya Vantage™ supports the following communication applications:

17• Avaya Vantage™ Basic

18• Avaya Equinox®

19• Avaya Vantage™ Open

20This document is focused on Avaya Vantage™ Basic usage. For more information about using other

21applications, see the following documents:

22• For more information about using Avaya Equinox® clients, see Using Avaya Equinox® for

23Android, iOS, Mac, and Windows.

24Some features and services are not supported when an Avaya Equinox® client is deployed on

25Avaya Vantage™. These feature discrepancies are described in the Avaya Equinox® clients

26documentation.

27• For more information about using Avaya Vantage™ Open, see Using Avaya Vantage™ Open.

Note:

28• IP Office Release 11.0 only supports Avaya Vantage™ Basic. IP Office Release 11.0 does

29not support other clients, such as Avaya Equinox®, on Avaya Vantage™.

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Avaya Vantage™ overview

1 • In Release 2.0, the Avaya Vantage™ K155 device only supports Avaya Vantage™ Basic. It

2does not support Avaya Equinox® or Avaya Vantage™ Open.

3 Supported features

	Avaya Vantage™ Basic feature	Supported with Avaya Aura®	Supported with IP Office
	Make and receive audio calls	Yes	Yes
	Caller ID and call information	Yes	Yes
	Multiple line support	Yes	Yes1
	Feature Access Codes (FACs)2	Yes	Yes
	Mute calls	Yes	Yes
	Hold calls	Yes	Yes
	Transfer calls	Yes	Yes
	Forward calls	Yes, through FACs	Yes, through FACs or short codes
	Toggle calls	Yes	Yes
	Conferencing	Yes	Yes
	Missed calls indication	Yes	Yes
	Do Not Disturb mode	No	No
	Message Waiting Indication	Yes	Yes
	(MWI)
	Video calls	Yes	Yes
	Emergency calls	Yes	Yes3
	Off Hook dialing	Yes	Yes
	Call logs	Yes	Yes4
	Avaya Aura® Device Services	Yes	No
	contact services
	PPM contacts	Yes	No
	Local contacts, including Google™	Yes	Yes
	and Microsoft Exchange contacts
			Table continues…

1For multiple line support to work on IP Office, you must enable the Call Waiting On feature for the user account. Otherwise the connection is treated as a single line.

2Avaya Vantage™ Basic does not have any UI representation for the FAC status. For example, if EC500 is enabled in the Avaya Aura® environment, then the UI of Avaya Vantage™ Basic does not indicate that EC500 is enabled.

3In the IP Office environment, you can make an emergency call only when you are logged in to Avaya Vantage™. You cannot make an emergency call from the Login screen. You can make an emergency call from the Lock screen if the Lock mode is enabled and an administrator has configured emergency numbers in the 46xxspecial.txt file.

4 Call logs in IP Office are local to the device.

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		Supported features
Avaya Vantage™ Basic feature	Supported with Avaya Aura®	Supported with IP Office
Favorites	Yes	Yes
		Only local contacts can be added
		to the Favorites list
Presence	No	No
Instant Messaging	No	No

Important:

1 IP Office Release 11.0 only supports Avaya Vantage™ Basic. Other applications, such as 2 Avaya Equinox® on Avaya Vantage™, are not supported.

3

4 Wireless handset features

5 A wired or wireless handset can optionally be used with Avaya Vantage™. The following section

6describes the wireless handset features.

7Range

8The handset uses Bluetooth technology. As a Class 2 device, the handset nominal range is 10

9meters. In practical use this range might vary depending on the environment. If the handset was

10out of range, the connection is reestablished automatically when the handset is back in range.

11When the handset is not in range for more than 22 minutes, it turns off to prevent battery

12discharge. If the handset was turned off, the connection is reestablished automatically when the

13handset is turned on and back in range.

14Battery service life

15If used carefully, the expected service life of the battery is several years. Although the battery

16capacity is diminished over time, in general it does not affect normal handset use.

17Battery talk time

18When fully charged, the new battery provides approximately 12 hours of talk time. You might need

19to charge the battery before the first use to achieve the full talk time. To prevent damage to the

20battery, the protection system does not allow the battery to discharge below a certain point. Avaya

21Vantage™ displays the battery charge level on the Notifications panel.

22Battery standby time

23When fully charged, the new battery provides approximately 60 hours of standby time. When the

24handset is not in range or Avaya Vantage™ is turned off for approximately 22 minutes, the handset

25is turned off automatically to save battery. To turn on the handset again, press the Power button

26for approximately 2 seconds. The handset is not turned on automatically even if it is returned to

27the cradle.

28Battery charging

29The handset supports a contactless charging system. To charge the handset, place it in its cradle.

30If the battery charge is low, the handset will notify you with warning tones. When you hear the

31warning tones, return the handset to its cradle to charge the battery.

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Avaya Vantage™ overview

1 The handset uses a Lithium-Ion battery with the battery management and protection system. The 2 protection system allows to prevent the following situations:

3• Overcharging.

4• Over-discharging.

5	• Charging if the ambient temperature is higher than 40 °C (102 °F).

6Battery recharge time

7 The battery fully recharges in less than 3 hours. You do not need to fully discharge the battery

8before charging.

9Battery disposal

10At the end of the service life, remove the battery and deliver it to a battery recycling depot. Do not

11dispose of the battery in the normal waste stream.

12Wireless handset LED indicator

13The blue LED indicator shows the current state of the handset and is also used to indicate user

14actions.

Wireless handset state	LED indication	Notes
Wireless handset is in the Pairing	LED flashes every 0.5 seconds.	Wireless handset exits the Pairing
mode.		mode in 150 seconds.
Pairing completed successfully.	LED flashes 10 times at 0.1	None
	seconds rate.
Wireless handset is used in a call	LED flashes 3 times every 3	None
	seconds
Wireless handset is turned on	LED flashes 2 times every 5	None
and is connected to its base	seconds.
(Connected mode).
Wireless handset is trying to	LED flashes every 0.5 seconds.	None
establish connection to its base
(Linkback mode).
Wireless handset is out of range	LED flashes every 5 seconds.	Wireless handset is turned off
and is not trying to establish		after 22 minutes.
connection to its base (Standby
mode).
Incoming call.	LED flashes 3 times every 7	None
	seconds.
Mute.	LED is on and flashes 3 times	None
	every 4 seconds.
Wireless handset has been	LED flashes 4 times.	None
turned on.
Wireless handset has been	LED flashes 3 times.	None
turned off.

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Third party applications

1 Third party applications

2 You can install third party applications on Google Play™. The system administrator determines the

3list of applications that you are allowed to install.

4 New in this release

5Avaya Vantage™ Release 2.0 introduces the K155 device. This device includes a 5-inch screen

6and a key pad. Currently, only Avaya Vantage™ Basic is supported on the K155 device.

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1	Chapter 3: Getting started with Avaya
2	Vantage™

3This chapter describes general startup tasks, such as logging in or out, locking your Avaya

4 Vantage™ device, and enabling the Avaya Smart Lock feature. To enable the Avaya Smart Lock

5feature, you must first log in to your device manually.

6 Installing applications

7About this task

8You can install applications from Google Play.

Note:

9 • You can use this procedure to install Avaya Vantage™ Basic, Avaya Equinox®, or Avaya

10Vantage™ Open if these applications were not pre-installed by your administrator.

11• Your installation policy might prevent you from installing certain applications.

12Before you begin

13• Ensure that you have a Google account to access Google Play.

14• Work with your administrator to obtain permission to install applications on your Avaya

15Vantage™ device.

16Procedure

171. On your device open Google Play.

182. In the Search bar, enter the appropriate search term and then tap .

19	For example, to find Avaya Vantage™ Basic, enter Avaya Vantage Basic.

203. From the displayed search results, open the application page.

214. Install the application.

225. (Optional) If you want to set the installed telephony application as your primary telephony

23	application, contact your administrator.
24	Some Avaya applications, such as Avaya Vantage™ Basic or Avaya Equinox®, require
25	additional setup performed by your administrator. Contact your administrator to see if the
26	installed application requires additional setup.

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Logging in to and out of Avaya Vantage™

1 Logging in to and out of Avaya Vantage™

2About this task

3 Use this procedure to log in to the Avaya Vantage™ device manually. You can log in to the device

4by using either SIP or Avaya Aura® Device Services credentials.

5After the first login, you can activate the Avaya Smart Lock feature. The Avaya Vantage™ device

6then automatically logs you in when you are within the range of the device while carrying a trusted

7device.

Note:

8 This procedure is only applicable to Avaya Vantage™ Basic and Avaya Equinox®, but not to 9 other telephony applications, such as Avaya Vantage™ Open.

10Procedure

11• To log in, do the following:

12	1.	In Username, enter your SIP or Avaya Aura® Device Services user name.
13		In an IP Office environment, you must enter your SIP extension number.
14	2.	In Password, enter your user password.
15	3.	Tap Login.
16		If you are using Avaya Aura® Device Services credentials, you might also need to enter
17		your SIP credentials.
18	4.	(Optional) At the first login, accept the software license agreement.
19	Avaya Vantage™ displays the Home screen or the main screen of the active telephony

20application depending on the settings configured by your system administrator.

21• To log out, do one of the following:

22

23

24

-Swipe down to open the notification area, and tap Logout ().

-On the Home screen, tap Logout ().

-In Settings > System, tap Logout.

25Related links

26Enabling Avaya Smart Lock on page 17

27Locking and unlocking Avaya Vantage™

28About this task

29Use this procedure to lock and unlock the Avaya Vantage™ device manually. You can lock the

30device for security and privacy reasons. Locking your phone does not log you out, so you can

31continue to receive calls.

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Getting started with Avaya Vantage™

1You can activate the Screen Lock feature so that the device is locked automatically after a period

2of inactivity. With IP Office deployments, this feature is disabled by default.

3You can also activate the Avaya Smart Lock feature. The Avaya Vantage™ device then

4automatically unlocks when you are within the range of the device while carrying a trusted

5 Bluetooth device. When the trusted device goes out of range, the Avaya Vantage™ device is

6locked automatically.

Note:

7 This procedure is only applicable to Avaya Vantage™ Basic and Avaya Equinox®, but not for 8 other telephony applications, such as Avaya Vantage™ Open.

9Procedure

10	• To lock the device, do one of the following:
11	- Swipe down to open the notification area, and tap Lock ( ).
12	- On the Home screen, tap Lock ( ).
13	• To unlock the device, do the following:
14	1.	On the locked screen, swipe up to open the login prompt.
15	2.	In the Enter Password field, enter your SIP or Avaya Aura® Device Services password.
16		- If login is performed using SIP credentials, enter the SIP password.
17		- If login is performed using Avaya Aura® Device Services credentials, enter the Avaya
18		Aura® Device Services password.
19	3.	Tap	.
20	When the device is unlocked successfully, Avaya Vantage™ displays the Home screen or the
21	main screen of the active telephony application depending on the settings configured by your

22system administrator.

23Related links

24Enabling Avaya Smart Lock on page 17

25Avaya Smart Lock

26When Avaya Smart Lock is enabled, the Avaya Vantage™ device can automatically get unlocked

27and log you in without the need to enter your account credentials. The automatic login or unlock

28happens based on the proximity of the device to a trusted Bluetooth device. When the trusted

29device goes out of range, the Avaya Vantage™ device is locked automatically, and if configured,

30you are automatically logged out of the device.

31You can have your phone stay unlocked whenever it is connected to a trusted device.

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Avaya Smart Lock

1Bluetooth device as the trusted device

2You can choose any Bluetooth device, such as Bluetooth headsets, watches, or Bluetooth-

3enabled Android smart phones, as the trusted device. However, you cannot select the Avaya

4 Vantage™ wireless Bluetooth handset as the trusted device. When choosing your trusted device,

5avoid using a device that is always with your Avaya Vantage™ device. For example, if you always

6have a Bluetooth keyboard and mouse with Avaya Vantage™, do not use this as your trusted

7

8

9

device.

Note that only one device can be set as the trusted device.

Bluetooth connectivity range

10The Bluetooth connectivity range can vary based on factors, such as your device model, the

11Bluetooth device, and the current environment. Bluetooth connectivity of the Avaya Vantage™

12device can be up to 10 meters.

13Avaya Smart Lock vs. Google Smart Lock

14• Avaya Smart Lock can automatically log you in or out of the Avaya Vantage™ device. Google

15Smart Lock does not support this capability.

16• Google Smart Lock does not support an Android smart phone as the trusted device.

17

18 Enabling Avaya Smart Lock

19About this task

20Use this procedure to enable the Avaya Smart Lock feature. You can set your Avaya Vantage™

21device to automatically unlock in certain circumstances, so you do not need to manually unlock

22the device with your PIN or password.

23Before you begin

24• On the Avaya Vantage™ device, turn on Bluetooth.

25• Pair a Bluetooth device to use as your trusted device.

26Procedure

27To enable the Avaya Smart Lock feature, do the following:

281. Open the Settings menu.

292. Tap Security > Trust agents.

303. Turn on Avaya Smart Lock and tap Back ().

31	By default, Google Smart Lock is enabled on Avaya Vantage™. Since you can enable only
32	one trust agent at a time, Google Smart Lock is disabled automatically when you enable
33	Avaya Smart Lock.

34To set up automatic unlock options and add the trusted device, do the following:

354. Tap Security > Avaya Smart Lock.

36

37

Avaya Smart Lock or Google Smart Lock are available only when the Screen lock feature is enabled.

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Getting started with Avaya Vantage™

15. Enter the password that you use to log in and unlock Avaya Vantage™.

26. In the Avaya Smart Lock menu, select one of the following lock options:

3	• Unlock/Lock: When the trusted device is within range, the Avaya Vantage™ device
4	unlocks automatically. When the trusted device goes out of range, the Avaya Vantage™
5	device is locked automatically.
6	• Login and Unlock/Logout: When the trusted device is within the range, the Avaya
7	Vantage™ device unlocks, and if required, logs you in automatically. When the trusted
8	device goes out of range, the Avaya Vantage™ device is locked and you are
9	automatically logged out of the device.
10	After a logout, another user can log in to the device. When a new user logs in, all
11	previous user data is wiped.
12	7. Tap Trust Device.
13	8. On the list of paired and connected devices, tap the device that you want to select as the
14	trusted device.
15	On the Lock screen, you see the Lock ( ) icon with a pulsing circle at the bottom. The
16	icon indicates that the device is unlocked. When the trusted device is within range, the
17	device remains unlocked until you manually lock it.

18To access the device Home screen from the Lock screen, do the following:

199. Swipe up the icon.

20

21

You see the icon only when Smart Lock is set up and the trusted device is within range.

22 Removing or changing the trusted device

23Procedure

241. Open the Settings menu.

252. Tap Security > Avaya Smart Lock.

263. Enter the password that you use to log in and unlock Avaya Vantage™.

274. Tap Trust Device.

285. On the list of paired and connected devices, do one of the following:

29

30

•To select a new device as the trusted device, tap the device name.

•To remove the trusted device, tap None.

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