KX-NCV200
ACD Report Server/Voice Mail System
ACD Report
Performance
Graphs
ACD Monitor
The KX-NCV200 is two systems in one, combining all the features and functionality of the Panasonic KX-TVA200 Voice Processing system with a comprehensive ACD reporting system. This dynamic combination takes call management to the next level. The Voice Processing system is a fully featured voice mail with email integration and auto attendant. The ACD Reporting System provides monitoring and performance reports, call information reporting, history, and agent log-in. The KX-NCV200 is an all-inclusive call management system that will help you improve customer service and reduce telecommunications costs.
The Voice Processing System for your Growing Business
Voice Processing Systems offer much more than voice
mail and automated attendant service. You also get ver-
satile features and options, such as bilingual service and
custom service that let you custom design your system to
meet your specific needs. Digitally integrating a Panasonic
Voice Processing System with one of the Panasonic Digital
Hybrid IP-PBX Systems will provide additional advanced
features that are only available when connected to a
Panasonic KX-TDA System. The results – the perfect
Voice Processing System for your growing business.
Email Integration & Voice Mail with Auto Attendant
By adding a KX-TVA series voice processing system, your calls can be easily managed by using the built-in automated attendant service, voice mail with email integration and more. And with the high level of integration between the KX-TVA and the KX-TDA Hybrid IP PBX Systems, you can enjoy features like voice mail LCD menus that allow you to access and manage your voice mailbox using the LCD display. With all these choices, it’s easy to custom design a system that’s right for you.
Voice Mail Service
The KX-NCV200 supports 1024 individual, password protected mailboxes that can hold a programmable number of messages each. Each mailbox owner may record a general message for “after-hours” use, and a “busy” greeting that lets the caller know if you’re on the phone or away from your desk. After receiving messages, the system can notify you in several different ways.
Enhanced Message Notification
Each mailbox user can be notified of new messages in several different ways:
•The message lamp on your extension will light.
•Your pager will alert you to call your mailbox.
•Your pager will display the telephone/intercom number of the caller.
•The system will call a predetermined telephone number to reach you.
Automated Attendant Service
The auto-attendant answers incoming calls and routes the caller to the appropriate extensions or departments. Individual extensions can be set up with options for call screening, call blocking, or intercom paging.
Interview Service
Allows you to set up a mailbox that will deliver and record responses up to ten questions. Use this customer-friendly service to take orders, conduct surveys, collect suggestions, or to record requests for appointments.
Other Key Features
•Call Screening
•Live Call Screening2
•Two-Way Record2
•Two-Way Transfer2
•Callback Number Entry
•Caller ID Callback1
•Caller ID1 Name Announcement
•Caller ID1 Personal Greeting
•Caller ID1/ DID Call Routing
•Dial By Name
•Covering Extension
•Holiday Service
•Intercom Paging2
•Fax Detection
•Timed Reminder Setting
•Windows-Based Administration
Loading...