HP Designjet T3500 User Manual

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Designjet T3500 Production eMFP

User’s Guide

© 2014 Hewlett-Packard Development	Legal notices
Company, L.P.	The information contained herein is subject to
	The information contained herein is subject to
1st Edition	change without notice.
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	services are set forth in the express warranty
	statement accompanying such products and
	services. Nothing herein should be construed
	as constituting an additional warranty. HP shall
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	omissions contained herein.

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PANTONE® is Pantone, Inc.'s check-standard trademark for color.

Table of contents

1 Introduction ..................................................................................................................................................	1
Safety precautions .................................................................................................................................................	2
HP Start-Up Kit .......................................................................................................................................................	3
Using this guide .....................................................................................................................................................	3
Printer models .......................................................................................................................................................	4
The printer’s main features ...................................................................................................................................	5
The printer’s main components ............................................................................................................................	6
The front panel ......................................................................................................................................................	8
Printer software ..................................................................................................................................................	11
Turn the printer on and off ..................................................................................................................................	12
The printer’s internal prints ................................................................................................................................	13
2 Installing the software ................................................................................................................................	14
Connect the printer to your network ...................................................................................................................	14
Connect a computer to the printer by network (Windows) ................................................................................	16
Uninstall the printer software (Windows) ...........................................................................................................	16
Connect a computer to the printer by network (Mac OS X) ................................................................................	16
Uninstall the printer software (Mac OS X) ...........................................................................................................	17
3 Setting up the printer ..................................................................................................................................	18
Introduction .........................................................................................................................................................	19
Set up your Web-connected printer ....................................................................................................................	19
Web Services manual configuration ...................................................................................................................	19
Configure a scan-to-network or scan-to-FTP folder ..........................................................................................	21
Paper suitability options .....................................................................................................................................	27
Turn nesting on and off .......................................................................................................................................	28
Turn usage information on and off .....................................................................................................................	29
Turn e-mail notifications on and off ...................................................................................................................	29
Turn alerts on and off ..........................................................................................................................................	30
Control access to the printer ...............................................................................................................................	31
Require account ID ...............................................................................................................................................	32

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Set Windows driver preferences .........................................................................................................................	32
4 Network configuration .................................................................................................................................	34
Introduction .........................................................................................................................................................	35
Verify correct operation ......................................................................................................................................	35
Preconfigure network settings if required ..........................................................................................................	35
Add the printer to your network system .............................................................................................................	36
Troubleshooting ..................................................................................................................................................	37
Reset network parameters .................................................................................................................................	38
Control network protocols ..................................................................................................................................	39
Front-panel menu items ......................................................................................................................................	39
Embedded services ..............................................................................................................................................	43
Supported network protocols .............................................................................................................................	44
5 Personalizing the printer .............................................................................................................................	45
Change the language of the front-panel display ................................................................................................	46
Access the HP Utility ............................................................................................................................................	46
Access the Embedded Web Server ......................................................................................................................	46
Change the language of the HP Utility ................................................................................................................	47
Change the language of the Embedded Web Server ..........................................................................................	47
Change the sleep mode setting ...........................................................................................................................	47
Change the auto-off setting ................................................................................................................................	47
Change the loudspeaker volume ........................................................................................................................	48
Change the front-panel display brightness ........................................................................................................	48
Change the units of measurement ......................................................................................................................	48
Configure network settings .................................................................................................................................	48
Change the graphic language setting .................................................................................................................	49
Manage printer security ......................................................................................................................................	50
Change your printer’s email address ..................................................................................................................	50
6 Paper handling ............................................................................................................................................	51
General advice .....................................................................................................................................................	52
Load a roll onto the spindle .................................................................................................................................	53
Load a roll into the printer ...................................................................................................................................	56
Unload a roll .........................................................................................................................................................	59
Load a single sheet ..............................................................................................................................................	60
The stacker ..........................................................................................................................................................	62
The basket ...........................................................................................................................................................	65
View information about the paper ......................................................................................................................	65
Paper presets .......................................................................................................................................................	65

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Printing paper info ...............................................................................................................................................	66
Move the paper ....................................................................................................................................................	66
Maintain paper .....................................................................................................................................................	66
Change the drying time .......................................................................................................................................	67
Change the retrieval time ....................................................................................................................................	67
Turn the automatic cutter on and off .................................................................................................................	67
Feed and cut the paper ........................................................................................................................................	68
Manual cut ...........................................................................................................................................................	68
7 Working with two rolls .................................................................................................................................	69
The uses of a multiroll printer .............................................................................................................................	69
How the printer allocates jobs to paper rolls .....................................................................................................	69
Working with two high capacity rolls ..................................................................................................................	70
8 Printing ......................................................................................................................................................	71
Introduction .........................................................................................................................................................	72
Print from a USB flash drive ................................................................................................................................	72
Print from a computer using the Embedded Web Server or HP Utility ..............................................................	73
Print by email .......................................................................................................................................................	75
Print from a computer using a printer driver ......................................................................................................	75
Advanced print settings .......................................................................................................................................	75
9 Scanning .....................................................................................................................................................	89
Paper types suitable for scanning .......................................................................................................................	89
Scan to file ...........................................................................................................................................................	90
10 Copying .....................................................................................................................................................	93
11 Job queue management .............................................................................................................................	96
The job queue in the front panel .........................................................................................................................	97
The job queue in the Embedded Web Server or HP Utility ..................................................................................	99
12 Color management ...................................................................................................................................	103
Introduction .......................................................................................................................................................	104
How colors are represented ..............................................................................................................................	104
A summary of the color management process ................................................................................................	104
Color calibration ................................................................................................................................................	104
Color management from printer drivers ...........................................................................................................	106
Color management from printer drivers (PostScript printers) ........................................................................	109
Color management from the Embedded Web Server .......................................................................................	112

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Color management from the front panel .........................................................................................................	113
Color management and the scanner .................................................................................................................	114
13 Practical printing examples ......................................................................................................................	115
Print from Adobe Acrobat .................................................................................................................................	116
Print from Autodesk AutoCAD ...........................................................................................................................	120
Print from Adobe Photoshop ............................................................................................................................	124
Print and scale from Microsoft Office ...............................................................................................................	126
14 Retrieving printer usage information ........................................................................................................	139
Get printer usage and accounting information .................................................................................................	140
Getting Usage Information ................................................................................................................................	140
Getting detailed job accounting information ....................................................................................................	142
15 Handling ink cartridges and printhead .......................................................................................................	144
About the ink cartridges ....................................................................................................................................	145
Check the ink cartridges status .........................................................................................................................	145
Remove an ink cartridge ...................................................................................................................................	145
Insert an ink cartridge .......................................................................................................................................	147
Safe mode ..........................................................................................................................................................	148
About the printhead ..........................................................................................................................................	148
Check the printhead status ...............................................................................................................................	148
Remove the printhead .......................................................................................................................................	149
Insert the printhead ...........................................................................................................................................	153
Storage of anonymous usage information .......................................................................................................	156
16 Printer maintenance ................................................................................................................................	157
Check printer status ..........................................................................................................................................	158
Clean the exterior of the printer .......................................................................................................................	158
Maintain the ink cartridges ................................................................................................................................	158
Move or store the printer ..................................................................................................................................	158
Update the firmware .........................................................................................................................................	159
Update the software ..........................................................................................................................................	160
Printer maintenance kits ...................................................................................................................................	160
Secure File Erase ...............................................................................................................................................	160
Disk Wipe ...........................................................................................................................................................	161
17 Scanner maintenance ...............................................................................................................................	162
Clean the scanner’s glass plate .........................................................................................................................	163
Replace the scanner’s glass plate .....................................................................................................................	166

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Calibrate the scanner ........................................................................................................................................	171
18 Supplies and accessories ..........................................................................................................................	173
How to order supplies and accessories ............................................................................................................	174
Introduction to the accessories .........................................................................................................................	178
19 Troubleshooting paper issues ...................................................................................................................	179
The paper cannot be loaded successfully .........................................................................................................	180
The paper type is not in the list .........................................................................................................................	181
The printer printed on the wrong paper type ...................................................................................................	182
An “on hold for paper” message .......................................................................................................................	182
The paper has jammed in the print platen ........................................................................................................	184
The paper has jammed in the stacker ...............................................................................................................	188
The printer reports unexpectedly that the stacker is full ................................................................................	189
The printer displays out of paper when paper is available ..............................................................................	189
Prints do not fall neatly into the basket ...........................................................................................................	189
The print remains in the printer after printing has completed ........................................................................	189
The cutter does not cut well ..............................................................................................................................	189
The roll is loose on the spindle .........................................................................................................................	189
20 Troubleshooting print-quality issues ........................................................................................................	190
General advice ...................................................................................................................................................	192
Print-quality troubleshooting wizard ...............................................................................................................	192
Recalibrate the paper advance .........................................................................................................................	193
Horizontal lines across the image (banding) ....................................................................................................	194
Lines are too thick, too thin or missing .............................................................................................................	195
Lines appear stepped or jagged ........................................................................................................................	196
Lines print double or in the wrong colors .........................................................................................................	196
Lines are discontinuous .....................................................................................................................................	197
Lines are blurred ................................................................................................................................................	198
Line lengths are inaccurate ...............................................................................................................................	198
The whole image is blurry or grainy ..................................................................................................................	199
The paper is not flat ..........................................................................................................................................	199
The print is scuffed or scratched .......................................................................................................................	200
Ink marks on the paper .....................................................................................................................................	200
Black ink comes off when you touch the print ..................................................................................................	201
Edges of objects are stepped or not sharp .......................................................................................................	202
Edges of objects are darker than expected ......................................................................................................	202
Horizontal lines at the end of a cut sheet print ................................................................................................	202
Vertical bands of different colors .....................................................................................................................	202

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White spots on the print ....................................................................................................................................	203
Colors are inaccurate .........................................................................................................................................	203
Colors are fading ...............................................................................................................................................	204
The image is incomplete (clipped at the bottom) .............................................................................................	204
The image is clipped ..........................................................................................................................................	204
Some objects are missing from the printed image ...........................................................................................	205
A PDF file is clipped or objects are missing .......................................................................................................	206
The Image Diagnostics Print .............................................................................................................................	206
If you still have a problem .................................................................................................................................	208
21 Troubleshooting scanner issues ................................................................................................................	210
Cannot access the network folder or HP Designjet SmartStream (if installed as an accessory) ....................	210
Scanning to file is slow ......................................................................................................................................	210
22 Troubleshooting scan-quality issues .........................................................................................................	212
Random vertical lines ........................................................................................................................................	213
Wrinkles or folds ................................................................................................................................................	213
Line discontinuities ............................................................................................................................................	214
Grain in area fills when scanning plain paper ...................................................................................................	215
Small color differences between adjacent CIS modules ..................................................................................	216
Vertical light lines at the intersection between CIS modules ...........................................................................	217
Variable line thickness or missing lines ............................................................................................................	218
Inaccurately reproduced colors ........................................................................................................................	218
Color fringing .....................................................................................................................................................	219
Clipping in dark or light areas ...........................................................................................................................	220
Flare in the image when scanning glossy originals ..........................................................................................	221
Vertical red and green bands over white or black background ........................................................................	221
The stop-start effect .........................................................................................................................................	222
Vibration ............................................................................................................................................................	223
Horizontal periodical banding ...........................................................................................................................	223
Defocus, blurring and fading colors ..................................................................................................................	224
Incorrect paper advance, skew during scanning, or horizontal wrinkles ........................................................	225
Vertical black band 20 cm wide .........................................................................................................................	226
The scanner damages some originals ..............................................................................................................	227
Completely wrong colors ..................................................................................................................................	227
Vertical distortion ..............................................................................................................................................	228
Object replication (ghosting) .............................................................................................................................	228
Clipping or incorrect scale factor when down-scaling in copies and prints .....................................................	229
Incorrect edge detection, mostly when scanning tracing paper ......................................................................	230
A copied or scanned image is very skewed .......................................................................................................	230

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23 The scanner diagnostic plot ......................................................................................................................	231
Prepare the printer and the paper to print the diagnostic sheet .....................................................................	232
Visual check for errors while printing the diagnostic sheet .............................................................................	232
Scan or copy the diagnostic plot .......................................................................................................................	236
Monitor calibration ............................................................................................................................................	236
Save the diagnostic plot for future use ............................................................................................................	237
24 Troubleshooting ink cartridge and printhead issues ...................................................................................	238
Cannot insert an ink cartridge ...........................................................................................................................	239
Ink cartridge status messages ..........................................................................................................................	239
Cannot insert the printhead ..............................................................................................................................	239
The front-panel display recommends reseating or replacing the printhead ..................................................	239
Clean the printhead ...........................................................................................................................................	240
Align the printhead ............................................................................................................................................	240
Printhead status messages ...............................................................................................................................	241
25 Troubleshooting general printer issues .....................................................................................................	242
The printer will not start ...................................................................................................................................	243
The printer does not print .................................................................................................................................	243
The printer seems slow .....................................................................................................................................	244
The printer behaves strangely ..........................................................................................................................	244
Communication failures between computer and printer .................................................................................	244
Cannot access the HP Utility .............................................................................................................................	245
Cannot access the Embedded Web Server ........................................................................................................	245
Cannot connect to the Internet .........................................................................................................................	245
Web Services issues ..........................................................................................................................................	246
Automatic file system check .............................................................................................................................	246
Alerts ..................................................................................................................................................................	247
26 Front-panel error messages .....................................................................................................................	248
The system error log .........................................................................................................................................	251
27 Get help ..................................................................................................................................................	252
Contact Support .................................................................................................................................................	253
HP Support Center .............................................................................................................................................	254
HP Proactive Support ........................................................................................................................................	254
Customer Self Repair .........................................................................................................................................	255
28 Accessibility ............................................................................................................................................	256
Front Panel ........................................................................................................................................................	256

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Embedded Web Server ......................................................................................................................................	256
29 Printer specifications ...............................................................................................................................	257
Functional specifications ..................................................................................................................................	258
Physical specifications ......................................................................................................................................	259
Memory specifications ......................................................................................................................................	260
Power specifications .........................................................................................................................................	260
Environmental specifications ............................................................................................................................	260
Acoustic specifications ......................................................................................................................................	260
Glossary .......................................................................................................................................................	262
Index ...........................................................................................................................................................	265

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1Introduction

●Safety precautions

●HP Start-Up Kit

●Using this guide

●Printer models

●The printer’s main features

●The printer’s main components

●The front panel

●Printer software

●Turn the printer on and off

●The printer’s internal prints

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Safety precautions

Follow at all times the precautions and warnings below to use the printer safely. Do not carry out any operations or procedures other than as described in this document, because doing so may result in death, serious personal injuries, or fire.

Mains connection

●Use the power supply voltage specified on the label. Avoid overloading the printer’s electrical outlet with multiple devices. Doing so can cause a fire or an electric shock hazard.

●Ensure that the printer is well grounded. Failure to ground the printer may result in electrical shock, fire, and susceptibility to electromagnetic interference.

●Use only the power cord supplied by HP with the printer. Do not damage, cut, or repair the power cord. A damaged power cord can cause fire and electric shock. Replace a damaged power cord with an HPapproved power cord.

●Insert the power cord securely and completely into the wall socket and printer inlet. A poor connection can cause a fire or an electric shock hazard.

●Never handle the power cord with wet hands. Doing so may cause electric shock hazard.

●Observe all warnings and instructions marked on the printer.

Printer operation

●Do not allow metal or liquids (except those used in HP Cleaning Kits) to touch the internal parts of the printer. Doing so may cause fire, electric shock, or other serious hazards.

●Never insert your hand into the printer while it is printing. Moving parts inside the printer may cause injuries.

●Keep the ventilation system in the room turned on when printing.

●Unplug the printer from the wall before cleaning.

Printer servicing

●There are no operator-serviceable parts inside the printer. Refer servicing to qualified service personnel. Contact your local HP Support (see Contact Support on page 253).

●Do not disassemble or repair the printer yourself. There are hazardous voltages inside the printer that can cause a fire or electric shock hazard.

●Internal fan blades are hazardous moving parts. Disconnect the printer before servicing.

Caution

Turn off the printer and unplug the power cord from the power outlet in any of the following cases:

●If there is smoke or an unusual smell coming from the printer

●If the printer is making an unusual noise not heard during normal operation

●If a piece of metal or a liquid (not part of cleaning and maintenance routines) touches internal parts of the printer

●During a thunderstorm

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●During a power failure

●The power cord or plug is damaged

●The printer has been dropped

●The printer is not operating normally

HP Start-Up Kit

The HP Start-Up Kit is the DVD that comes with your printer; this contains information on where you can find the printer's software and documentation.

Using this guide

This guide can be downloaded from the HP Support Center (see Who to contact on page 253).

Introduction

This chapter provides a brief introduction to the printer and its documentation for new users.

Use and maintenance

These chapters help you carry out normal printer procedures and include the following topics.

●Installing the software on page 14

●Setting up the printer on page 18

●Network configuration on page 34

●Personalizing the printer on page 45

●Paper handling on page 51

●Working with two rolls on page 69

●Printing on page 71

●Job queue management on page 96

●Color management on page 103

●Practical printing examples on page 115

●Retrieving printer usage information on page 139

●Handling ink cartridges and printhead on page 144

●Printer maintenance on page 157

Troubleshooting

These chapters help you solve problems that may occur while printing and include the following topics.

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●Troubleshooting paper issues on page 179

●Troubleshooting print-quality issues on page 190

●Troubleshooting ink cartridge and printhead issues on page 238

●Troubleshooting general printer issues on page 242

●Front-panel error messages on page 248

Accessories, support and specifications

These chapters, Supplies and accessories on page 173, Get help on page 252 and Printer specifications on page 257, contain reference information, including customer care, the printer specifications and part numbers for paper types, ink supplies and accessories.

Glossary

The Glossary on page 262 contains definitions of printing and HP terms used in this documentation.

Index

In addition to the table of contents, there is an alphabetical index to help you to find topics quickly.

Warnings and Cautions

The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer from being damaged. Follow the instructions marked with these symbols.

WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury or death.

CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or damage to the printer.

Printer models

This guide covers the following printer models, normally referring to them by their short names for brevity.

Full name	Short name

HP Designjet T3500 eMultifunction	T3500

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The printer’s main features

Your multifunction printer is a color inkjet printer designed for printing high-quality images on paper up to 914 mm (36 in) wide, with an integrated color scanner capable of scanning images up to 914 mm (36 in) wide and 15 m (49.2 ft) long. Some major features of the printer are shown below:

●Built-in stacker for paper sizes from A4/A portrait to A0/E, with up to 100 A1/D-size capacity

●Roll and single-sheet loading from the front of the printer

●Two rolls with automatic switching up to 650 feet or 200 meters, enabling long runs of unattended printing

●Six-ink system with high capacity cartridges

●Integrated printhead, 9/8 in (28 mm) wide, with duplicated black nozzles improving speed and quality

●Capacitive touch-sensitive front panel in color, with an intuitive graphical user interface

●Print resolution of up to 2400 × 1200 optimized dpi, from a 1200 × 1200 dpi input

●Scan resolution of up to 600 dpi, in RGB color with 24 bits per pixel, or grayscale with 8 bits per pixel, or black and white with 1 bit per pixel

●Economode for printing economically

●Can be controlled from the built-in front panel, or from a remote computer using the Embedded Web Server, the HP Printer Utility, or Web Jet Admin

●Includes Web-connected features such as automatic firmware updates, and HP ePrint

●Paper flexibility and automatic easy load, see Paper handling on page 51, with information and presets accessible from the front panel

●Accurate and consistent color reproduction with automatic color calibration

●Color emulations, see Printer emulation on page 107

●Manual printing with the stacker open, for improved handling of special jobs on photographic paper

●High-productivity features such as job previewing and nesting using the printer's Embedded Web Server

●Ink and paper usage information available from the Embedded Web Server and Front Panel, see Access the Embedded Web Server on page 46, and The front panel on page 8

●Access to online support

●High process capacity (Intel Core i5-520M Processor, 2.40GHz)

●3 mm margin available

●Advanced scan and print features (such as Pin printing)

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The printer’s main components

The following front and rear views of the printer illustrate the main components.

Front view

1.Scanner

2.Printhead

3.Stacker

4.Front panel

5.Ink cartridges

6.Basket

7.Lower roll cover

8.Upper roll cover

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Rear view

1.Power switch

2.Power socket

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Communication ports

1.Gigabit Ethernet port, to connect to a network

2.Diagnostic LEDs, to be used by service engineers

3.Hi-Speed USB host port, intended for connecting a USB flash drive

The front panel

The front panel is located on the front right of the printer. It gives you complete control of your printer: from the front panel, you can print, scan and copy, view information about the multifunction printer, change printer settings, perform calibrations and tests, and so on. The front panel also displays alerts (warning and error messages) when necessary. Information about specific uses of the front panel can be found throughout this guide.

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1.A Hi-Speed USB host port, intended for connecting a USB flash drive, which can provide files to be

printed or a destination for scanned files. When a USB flash drive is inserted, a USB icon is displayed on the front panel's home screen.

2.The front panel itself: a touch-sensitive screen with a graphical user interface.

3.Loudspeakers.

4.The Power key, with which you can turn the printer on or off. The key is illuminated when the printer is on. It flashes when the printer is in sleep mode.

The front panel has a large central area to display dynamic information and icons. On the left and right sides you can see up to six fixed icons at different times. Normally they are not all displayed at the same time.

Left and right fixed icons

●Press to return to the home screen.

●Press to view help about the current screen.

●Press to go to the previous item.

●Press to go to the next item.

●Press to go back to the previous screen. This does not discard any changes made in the current screen.

●Press to cancel the current process.

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Home screen dynamic icons

●There are two desktops with different dynamic icons, to change from one to the other slide the screen, or use the lateral arrows to switch them:

The following items are displayed only on the home screens:

●At the top left of the screen is a message showing the printer status or the most important current alert. Press this message to see a list of all current alerts, with an icon indicating the severity of each alert. You can press an alert to get help in solving the problem.

●Press to release the paper from the scanner. If there is no paper in the scanner, this button is not displayed.

●Press to view information about the USB flash drive. This icon appears only when a USB flash drive is inserted.

●	Press	to log out. This icon appears only when the front panel has access control set.

●	Press	to print a file. See Printing on page 71.

●	Press	to scan a sheet of paper and store the image in a file, either in a network folder or in a USB

	flash drive. See Scanning on page 89.
●	Press	to copy a sheet of paper (scan and print). See Copying on page 93.

●	Press	to view the paper status, and perform paper-handling operations.

●	Press	to view and manage the print and scan job queues. A smaller warning icon appears if there

are jobs on hold. See Job queue management on page 96.

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●	Press	to view the ink-supply status, and perform ink-cartridge and printhead operations.

●	Press	to view the printhead status.

●	Press	to reach the settings screen, where you can view information about printer and scan

	status, change printer settings, or initiate actions such as loading paper or replacing ink supplies.
●	Press	to view network and Internet status and change related settings.

●	Press	to view information about the printer.

●	Press	to see printer usage.

Sleep mode

Sleep mode puts the printer into a reduced power state after a period of inactivity, turning off the front-panel display to save energy. Printer features can be enabled from this mode, and the printer maintains network connectivity, waking up only as necessary. The printer can be woken from sleep mode by the Power button, by sending a print job, or by lifting the scanner, opening a roll cover, or opening the stacker cover. The printer wakes up in several seconds, more quickly than if it is completely turned off. While in sleep mode, the Power button blinks.

To change the time that elapses before sleep mode, press , then System > Printer sleep mode wait time. You can set a time between 1 and 240 minutes; the default time is 30 minutes.

Printer Monitoring (with the Print Spooler) and Remote Printer Management with the HP Utility and Web JetAdmin continue to be available during sleep mode. Some remote management tasks offer the option of remotely waking up the printer if needed to perform the task.

Printer software

The following software is provided with your printer:

●The HP-GL/2 driver for Windows

●The HP PCL3GUI raster driver for Mac OS X (non-PostScript printers)

●PostScript drivers for Windows and Mac OS X (PostScript printers)

●HP Designjet HP-GL/2 Driver Preview

●The Embedded Web Server and (alternatively) the HP Utility allow you to:

◦Manage the printer from a remote computer (the Embedded Web Server is recommended for this purpose)

◦View the status of the ink cartridges, the printhead, and the paper

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◦Update the printer's firmware, see Update the firmware on page 159

◦Perform calibrations and troubleshooting

◦Submit print jobs

◦Manage the job queue, see Job queue management on page 96

◦View job accounting information, see Retrieving printer usage information on page 139

◦Change various printer settings

◦Manage e-mail notifications

◦Change permissions and security settings

◦Set network destinations for scan

◦Scan accounting

See Access the Embedded Web Server on page 46 and Access the HP Utility on page 46.

NOTE: The HP Utility under Mac OS X and the HP Designjet Utility under Windows have similar functions and are sometimes referred to collectively as the HP Utility in this guide.

NOTE: New versions of all printer software can be expected to appear from time to time. In some cases, when you receive your printer there may already be later versions available on HP's website of some of the software provided with it.

Turn the printer on and off

If you wish to turn the printer on or off or reset the printer, the normal and recommended method is to use the Power key on the front panel.

However, if you plan to store the printer for a long period or the Power key does not seem to work, you are recommended to turn it off using the power switch at the rear.

To turn it back on, use the power switch at the rear.

When the printer is powered back on, it takes about 3 minutes to initialize and check and prepare the printhead. Preparing the printhead takes about 75 seconds. However, if the printer has been off for 2 weeks or more, preparing the printhead could take up to 7 minutes, plus 13 minutes if it needs a printhead recovery.

See also Sleep mode on page 11 and Change the auto-off setting on page 47.

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The printer’s internal prints

The internal prints give various kinds of information about your printer. They can be requested from the front panel.

Before requesting any internal print, check that the printer and the paper are ready for printing.

●The loaded paper should be at least A3 landscape—420 mm (16.53in) wide—otherwise the print may be clipped.

●The front panel should be displaying the Ready message.

To print any internal print, press , then scroll down to Internal prints and press it, then select the internal print you want. The following internal prints are available.

●Demo prints show some of the capabilities of the printer

◦Print drawing demo

◦Print rendering demo

◦Print GIS map

●User information prints

◦Usage report shows estimates of the total number of prints, number of prints by paper type, number of prints by print-quality option, counting of scans, and total amount of ink used per color (the accuracy of these estimates is not guaranteed)

◦HP-GL/2 palette shows the color or grayscale definitions in the currently selected color palette

◦PostScript font list shows PostScript fonts available (PostScript printers only)

●Service information prints

◦Print current information

◦Print usage information

◦Print event logs

◦Print calibration status

◦Print connectivity configuration

◦Print all pages (prints all the above reports)

ENWW	The printer’s internal prints 13

2Installing the software

●Connect the printer to your network

●Connect a computer to the printer by network (Windows)

●Uninstall the printer software (Windows)

●Connect a computer to the printer by network (Mac OS X)

●Uninstall the printer software (Mac OS X)

Connect the printer to your network

The printer is able to configure itself automatically for most networks, in a similar way to any computer in the same network. The first time you connect it to a network, this process may take a few minutes.

Once the printer has a working network configuration, you can check its network address from the front panel: press .

Network configuration

For more details about the current network configuration, go to the front panel and press , then

Connectivity > Network connectivity > Gigabit Ethernet > Modify configuration. From here it is possible, though not normally necessary, to change the settings manually; this can also be done remotely using the Embedded Web Server.

TIP: You may find it helpful to print out the full printer network configuration on paper. This can be done from the front panel: press , then Internal prints > Service information prints > Print connectivity

configuration. If you do not print out the full network configuration, consider making a note of the printer's IP address and network name.

If you accidentally misconfigure the printer’s network settings, you can restore the network settings to their factory values from the front panel: press , then Connectivity > Network connectivity > Gigabit

Ethernet > Restore factory settings. Then you must restart the printer. This automatically provides a working network configuration for most networks. The printer’s other settings remain unchanged.

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Using IPv6

Your printer supports almost all network connectivity features using IPv6, just as it does using IPv4. To make full use of IPv6, you may need to connect your printer to an IPv6 network in which there are IPv6 routers and servers.

In most IPv6 networks, the printer will configure itself automatically as follows, and no user configuration is necessary:

1.The printer assigns itself a link-local IPv6 address (which starts with “fe80::”).

2.The printer assigns itself stateless IPv6 addresses as indicated to it by any IPv6 routers on the network.

3.If no stateless IPv6 addresses can be assigned, the printer will try to obtain IPv6 addresses using DHCPv6. It will also do so if the routers instruct it to do so.

The stateless and DHCPv6 IPv6 addresses can be used to access the printer, and in most IPv6 networks this will be appropriate.

The link-local IPv6 address works only in the local subnet. Although it is possible to access the printer using this address, it is not recommended.

It is possible to assign a manual IPv6 address to the printer, using the front panel or the Embedded Web Server. It is also possible to disable IPv6 completely in the printer. However, it is not possible to disable IPv4 in the printer, and therefore it is not possible to configure the printer as IPv6-only.

NOTE: In typical IPv6 use, your printer will have multiple IPv6 addresses, although it has only one IPv4 address.

TIP: You are recommended to give a name to the printer. You can do this from the front panel, or (more easily), from the Embedded Web Server.

TIP: You will generally find it easier to use IPv4 unless you have a specific need to use IPv6.

Most of the current PC operating systems and HP printing and imaging devices have IPv6 enabled by default.

Microsoft Windows Vista, Microsoft Windows Server 2008, later versions of Windows, and the new HP Printing and Imaging devices, have IPv6 enabled by default. For further information on IPv6, see http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00840100/c00840100.pdf. This document discusses how name resolution plays a fundamental role in Dual-Stack transition methods. Using the name resolution algorithm in Windows, the document goes through various network environments and studies how the introduction of routable IPv6 addresses will affect network applications. It also discusses DHCPv6, SLAAC, and the impact to DNS, and makes some recommendations.

Using IPSec

Your printer supports IPSec.

However, successful IPSec configuration requires advanced network expertise, and is beyond the scope of this document. For IPSec to work, the printer’s IPSec configuration must exactly match that of the other devices in your network. Any discrepancy will prevent communication with your printer until the configuration is corrected or IPSec is disabled. For more information on IPsec configuration, download the file IPsec_Admin_Guide.pdf from http://www.hp.com/go/T3500/manuals.

ENWW	Connect the printer to your network 15

Connect a computer to the printer by network (Windows)

The following instructions apply if you intend to print from software applications using a printer driver. See Printing on page 71 for alternative ways of printing.

Before you begin, check your equipment:

●The printer should be set up and on.

●The Ethernet switch or router should be on and functioning correctly.

●The printer and the computer should be connected to the network (see Connect the printer to your network on page 14).

Now you can proceed to install the printer software and connect to your printer.

Printer software installation

1.Make a note of the printer's IP address from the front panel (see Access the Embedded Web Server on page 46).

2.Insert the HP Start-up Kit DVD into your computer. If the DVD does not start automatically, run the setup.exe program in the root folder of the DVD.

3.When the T3500 window appears on your screen, click Software, and then Install.

4.Your Web browser opens to display the rest of the software installation procedure. You must select Windows or Mac OS X software, and choose which specific software you want to install (by default, all of it).

5.Once downloaded, open it, and follow on-screen steps.

If your computer fails to find any printers on the network, the Printer Not Found window is displayed, which helps you to try to find your printer. If you have a firewall in operation; you may have to disable it temporarily in order to find the printer. You also have the options of searching for the printer by its hostname, IP address or MAC address.

In some cases, when the printer is not in the same sub-net as the computer, specifying the printer's IP address may be the only successful option.

Uninstall the printer software (Windows)

Use the Control Panel to uninstall the software, in the same way as you can uninstall any other software.

Connect a computer to the printer by network (Mac OS X)

You can connect your printer to a network under Mac OS X by using the following methods:

●Bonjour

●TCP/IP

NOTE: The printer does not support AppleTalk.

The following instructions apply if you intend to print from software applications using a printer driver. See Printing on page 71 for alternative ways of printing.

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Before you begin, check your equipment:

●The printer should be set up and on.

●The Ethernet switch or router should be on and functioning correctly.

●The printer and the computer should be connected to the network (see Connect the printer to your network on page 14).

Now you can proceed to install the printer software and connect to your printer.

1.	Go to the front panel and press	. Note the mDNS service name of your printer.

2.Insert the HP Start-up Kit DVD into your DVD drive.

3.Open the DVD icon on your desktop.

4.When the T3500 window appears on your screen, click Software and then Install.

5.Your Web browser opens to display the rest of the software installation procedure. You must select Windows or Mac OS X software, and choose which specific software you want to install (by default, all of it).

6.When the software has been installed, the HP Utility starts automatically, to set up a connection to your printer. Follow the instructions on your screen.

7.In the Setup Assistant screen, look for your printer's mDNS service name (which you noted in step 1) in the Printer Name column.

●If you find the right name, scroll sideways if necessary to see the Connection Type column, and check that it shows Bonjour. Then highlight that line. Otherwise, continue searching further down the list.

●If you cannot find your printer's name just click Continue and do the setup manually in your

System Preferences later on.

Click Continue.

8.Continue following the instructions on the screen.

9.When the HP Utility Setup Assistant has finished, you can remove the DVD from the DVD drive.

If the printer driver is already installed, the HP Utility Setup Assistant can be run at any time from the DVD.

Uninstall the printer software (Mac OS X)

During the previous Installation step, you have the option to select that . This should be available under Hewlett-Packard in the system Applications folder.

IMPORTANT: The HP Uninstaller application will uninstall all HP Software installed in your system.

To delete the print queue only, select the Print & Scan dialog from the system preferences. Select the name of the printer and click the – button.

ENWW	Uninstall the printer software (Mac OS X) 17

3Setting up the printer

●Introduction

●Set up your Web-connected printer

●Web Services manual configuration

●Configure a scan-to-network or scan-to-FTP folder

●Paper suitability options

●Turn nesting on and off

●Turn usage information on and off

●Turn e-mail notifications on and off

●Turn alerts on and off

●Control access to the printer

●Require account ID

●Set Windows driver preferences

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Introduction

This chapter describes various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use.

Set up your Web-connected printer

Your printer can connect to the Internet to benefit from various Web Services:

●Automatic firmware updates

●Use HP ePrint to print by email

To set up your printer for Web Services, please follow these steps, explained in more detail below:

1.Make sure that your printer is correctly connected to the Internet.

2.	Run the Connectivity Wizard: At the front panel, press	, then Connectivity > Connectivity wizard.

NOTE: The printer may need to restart if the firmware is updated during this process.

TIP: When the Wizard displays your printer code, you are recommended to make a note of it. A page is automatically printed with the printer’s email address, instructions on how to use it and how to manage printer security.

3.Activate your account by clicking the activation link that you will receive by email.

TIP: If you don’t see the message, remember to check your junk email folder.

4.This is an optional step: If you are the printer administrator, log in at the HP Connected Center (http://www.hp.com/go/eprintcenter) to customize your printer’s email address or manage printer security for remote printing.

Congratulations, you now have completed Web Services setup. HP ePrint is ready to use.

For the latest information, support, and terms of use of the HP Connected Center, see:

http://www.hp.com/go/eprintcenter

Web Services manual configuration

The Connectivity Wizard (see Set up your Web-connected printer on page 19) is normally sufficient for Web Services configuration, but there are also facilities for manual configuration if you wish to use them.

Configure the printer’s Internet connection

You can configure the printer's Internet connection from the Embedded Web Server or from the front panel.

NOTE: If an administrator password has been set, it will be required to change these settings. Thus, the administrator can prevent the printer from being connected to the Internet, if desired.

ENWW	Introduction 19

●In the Embedded Web Server: select Setup > Internet connection.

●

Using the front panel: press , then Connectivity > Internet connectivity. The following settings are available:

●Internet connection: The default value is Yes.

●Proxy > Enable proxy: Enable or disable a proxy server.

●Proxy > Proxy address: Enter the proxy address, empty by default.

●Proxy > Proxy port: Enter the proxy port number, zero by default.

●Proxy > Proxy authentication: Enable or disable authentication.

●Proxy > Restore factory settings: Return to the initial default settings.

If you have trouble with your Internet connection, see Cannot connect to the Internet on page 245.

Configure firmware updates

You can choose from the Embedded Web Server or from the front panel whether and how to download firmware updates.

NOTE: If an administrator password has been set, it will be required to change these settings.

●In the Embedded Web Server: select Setup > Firmware update.

●	Using the front panel: press	, then Firmware update.

The following settings are available:

●Check: If you select Automatically (the default setting), the printer will check automatically every week (or after the printer has been restarted seven times, whichever happens first) whether new firmware is available. If you select Manually, the printer will not check automatically; you can check manually whenever you like.

●Download: If you select Automatically (the default setting), the printer will automatically download new firmware whenever it becomes available. If you select Manually, you will be asked to approve each download.

NOTE: Downloading the firmware does not mean that you have installed it in your printer. To install the new firmware, you must confirm the installation manually.

●Firmware update information: Information about the firmware currently installed

●Firmware update history: A list of firmware versions that have been installed in the printer. It is usually possible to reinstall the version immediately before the version that is currently installed, if you have some problem with the current version.

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