Loading...
For HP Internal Use Only Warranty
©Copyright Hewlett-Packard Company 2006
This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.
First Edition, March 2006
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Content Management Department, Barcelona Division, Hewlett-Packard Espanola, S.A. Avda. Graells, 501
08190 Sant Cugat del Valles Spain
WARNING
The procedures described in this manual are to be performed by HP-qualified service personnel only.
Electrical Shock Hazard
Serious shock hazard leading to death or injury may result if you do not take the following precautions:
-Ensure that the ac power outlet (mains) has a protective earth (ground) terminal.
-Disconnect the Printer from the power source prior to performing any maintenance.
-Prevent water or any other liquids from running onto electrical components or circuits, or through openings in the enclosure.
Electrostatic Discharge
Refer to the beginning of Chapter 4of this manual, for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge.
Safety Symbols
General definitions of safety symbols are given immediately after the table of contents.
WARNING
The Warning symbol calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury. Do not proceed beyond a Warning symbol until the indicated conditions are fully understood and met.
CAUTION
The Caution symbol calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product. Do not proceed beyond a Caution symbol until the indicated conditions are fully understood and met.
Using this Manual
Purpose
This Service Manual contains information necessary to test, calibrate and service:
HP Designjet 9000s Series Printers (Model Q6665A).
For information about using these printers, refer to the corresponding User and Quick Reference Guides.
Readership
The procedures described in this Service Manual are to be performed by HP Certified service personnel only.
Part Numbers
Part Numbers for Printer options, accessories and service parts are located in Chapter 7.
Conventions
A small arrow is used to indicate other parts of the Service Manual where you can find information related to the topic you are consulting.
Safety Precautions
The following Warnings and Cautions are presented in this Service Manual and must be observed.
Follow the instructions marked with these symbols.
Failure to follow the guidelines marked with this symbol could result in severe personal injury or death.
Failure to follow the guidelines marked with this symbol could result in minor personal injury or product and/or peripheral damage.
2 |
HP Designjet 9000s Series Printers Service Manual |
Inks used in the printer and liquids in the HP Cleaning and Maintenance kits contain an organic solvent (ethylene glycol monobutyl ether acetate, CAS No. 112-07-2). Observe all local, state, and federal regulations related to the handling, use, storage, and disposal of organic solvents.
Avoid contact between ink and skin, eyes, and clothing.
Immediately wash skin with soapy water.
Remove clothing soaked with ink from contact with skin.
Use an approved eye wash station if ink is splashed into eyes and consult a doctor if necessary.
If an approved eye wash station is unavailable, flush eyes with cold water and consult a doctor if necessary.
Be sure the printer is well-grounded. Failure to ground the printer may result in electrical shock, fire, and susceptibility to electromagnetic interference.
Ink and fluids used in the Cleaning and Maintenance Kits are combustible. Do not use or store within 8 meters (25 feet) of open flames, sparks, or other sources of ignition.
Switch power OFF, remove the power cords from the electric outlets and allow the printer to cool before attempting to remove any panels or covers. The printer contains high voltage and hot components. Removal of panels or covers may result in exposure to electric shock and burns.
Do not allow metal or liquids (except those used in HP Cleaning and Maintenance Kits) to touch the internal parts of the printer. Doing so may cause fire, electric shock, or other serious hazards.
When shutting down the entire system, always turn OFF the printer switch as well as the heater switch (breaker).
Use only an HP Waste Ink Bottle. The bottle must be installed according to instructions or waste ink may overflow.
An HP Waste Ink Bottle must always be installed before turning the printer ON. Automatic and manual service cycles produce waste ink that must be contained in an HP Waste Ink Bottle.
Always use both hands to remove and carry an HP Waste Ink
Bottle.
Keep the HP Waste Ink Bottle upright. Do not place on tables or shelves where it could fall.
HP Designjet 9000s Series Printers Service Manual |
3 |
Waste ink is combustible. Keep an HP Waste Ink Bottle containing waste ink away from open flames, sparks, or other sources of ignition.
Never store waste ink in a glass container.
Never pour waste ink into a container filled with other chemicals.
The HP Waste Ink Bottle contains organic solvents and must be disposed of in compliance with all local, state, and federal regulations.
Always securely replace the cap on a full or partially-full the HP Waste Ink Bottle after removing it from the printer to prevent ink spills.
4 |
HP Designjet 9000s Series Printers Service Manual |
Treat any media, paper, used cleaning and maintenance supplies, and wipes soaked with ink as combustible materials. Handle and dispose of properly.
Do not clean the printer with benzene or paint thinner. This may damage the paint.
Wipe the printer clean with a soft cloth. A cloth moistened with a neutral detergent may be used. Do not allow liquid to enter the printer. This may create risk of fire and electrical shock and cause a malfunction.
Never touch the printhead nozzles. They can be easily damaged or clogged.
Do not touch heater surfaces in the paper path. This may cause burns. Take care when touching printer components near the heaters.
HP Ink Cartridges must be installed before the “Install By” printed on the cartridge. Use of the Ink Cartridge 3 months beyond the “Install By” date may cause deterioration in print quality or a printer malfunction.
Do not separate the cap from a new HP Waste Ink Bottle. The cap is needed to properly seal the HP Waste Ink Bottle for disposal.
The level in the HP Waste Ink Bottle should be checked by visual inspection to prevent overflow. If the waste ink level is above the indication line, the bottle must be replaced with an empty HP Waste Ink Bottle.
The use of safety glasses and gloves is recommended when performing cleaning and maintenance operations.
HP Designjet 9000s Series Printers Service Manual |
5 |
Table of Contents |
|
Table of Contents |
1 |
Troubleshooting 1-1
System Error Codes 2-1
Head Adjustment 3-1
Maintenance Mode 4-1
Adjustments and Calibrations 5-1
Print Quality 6-1
Parts and Diagrams 7-1
Removal and Installation 8-1
Preventive Maintenance 9-1
6 |
HP Designjet 9000s Series Printers Service Manual |
Troubleshooting 1 1
Introduction 1-2
Troubleshooting System Error Codes 1-2 Performing a Service Test on a Failed Assembly 1-2
Performing the Necessary Service Calibrations or Adjustments 1-3 Solving Print Quality Problems 1-3
The Printer does not Power ON 1-3 Cover Sensors are not Working 1-3
The File Sent is Not Processed Immediately 1-3 Paper Jams Occur Frequently 1-4
Print Speed is Very Slow 1-4
No Ink Message when there is Enough Ink 1-4 Abnormal Sound Coming from the Printer 1-4 Front Panel is Not Working 1-4
Heater Panel is Not Working 1-4 Solving Heater Problems 1-5
"Power ON Heater Power Switch" appears on Heater Panel 1-5 Heater Does NOT become Hot 1-5
Abnormal Temperature is Displayed 1-5
The Heater Temperature Becomes Extremely High 1-5 "Initializing" Continuously Appears on the Heater Panel 1-5 "Power Save Mode" Continuously Appears on the Heater Panel 1-6
Special Power On Procedure 1-6
Both NVRAM and Main PCA are Replaced Together 1-7
HP Designjet 9000s Series Printer Service Manual |
1-1 |
Troubleshooting
Guide to Troubleshooting the Printer
Introduction
This chapter will guide you through the relevant steps to take when troubleshooting the Printer.
Troubleshooting System Error Codes
Chapter 2 - System Error Codes contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.
If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When reporting the error, have the following information ready:
Model and Serial Number of the printer.
Which firmware revision the printer is using.
The complete error number.
The System and History Prints.
Which software application the customer is using (name, version, etc.).
Whenever an Error Message is displayed, you should try to switch the Printer Off and then On again to see if the error disappears. If the error disappears, there is no need to troubleshoot the Printer any further.
Performing a Service Test on a Failed Assembly
If possible, always perform a Service Test on the component/assembly that you are about to replace, just to make sure that is the actual component/ assembly that has failed.
If the test on that component/assembly passes, you should
NOT replace it.
For information on the Service Tests and how to use them see Chapter 4 -
Maintenance Mode.
1-2 |
HP Designjet 9000s Series Printer Service Manual |
Troubleshooting
Performing the Necessary Service Calibrations or
Adjustments
Is the printer calibrated or adjusted correctly after replacing a component? For information on the Service Calibrations and Adjustments and how to use them, see Chapter 5 - Adjustments and Calibrations.
Remember that certain Calibrations or Adjustments are required even if an Assembly has been disassembled to gain access to another Assembly or Component.
Solving Print Quality Problems
Whenever a Print Quality problem appears, it is advisable to print the Test Print to help diagnose the problem. The Test Print will help you differentiate between possible Printhead errors or mechanical problems. For information on solving Print Quality problems see Chapter 6 - Print Quality.
The Printer does not Power ON
1Check that the power cord is connected correctly to the Printer and to the Power Socket.
2Check that the Power Switch on the BACK of the Printer is in the ON position.
3Replace the Power Supply Unit Page 8-43.
Cover Sensors are not Working
1Perform the Sensors Test Page 4-53.
2Check if the cable for the faulty sensor is not damaged and is connected correctly.
3Replace the faulty Sensor.
The File Sent is Not Processed Immediately
1Check that the USB Cable is connected correctly to the Computer and the Printer and that it is NOT damaged.
2Check that the Data LED on the Front Panel is flashing. If it is flashing and nothing is printed, then maybe the file sent is corrupted or too big.
3Make sure that the Printer is in the Online state when the file is sent. The file will be rejected if the file is sent when the Printer is in the Offline state.
HP Designjet 9000s Series Printer Service Manual |
1-3 |
Troubleshooting
Paper Jams Occur Frequently
1Make sure that the paper type setting matches the type of paper loaded into the Printer.
2Open the Rear Cover and check for any visible obstacles in the paper path. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.
3Make sure that the Vacuum Fans are working correctly.
Print Speed is Very Slow
1 Make sure that the Printer is being used at temperatures of 20oC or higher.
No Ink Message when there is Enough Ink
1Make sure that the Ink Cartridge is installed correctly.
2Check that the connector in the Ink Cartridge is NOT damaged.
3Make sure that the Ink Cartridge Sensors are working correctly. Perform the Ink Sensor Test Page 4-54.
Abnormal Sound Coming from the Printer
1One of the Motors in the Printer might be defective. Check that the Motors are working correctly Page 4-70.
2Check that there are no foreign or loose objects inside the Printer.
Front Panel is Not Working
1Make sure that the Front Panel Cable is connected correctly to the Front Panel and to the Main PCA.
2Make sure that the Front Panel Cable is NOT damaged.
3Replace the Front Panel Page 8-25.
Heater Panel is Not Working
1Make sure that ALL Heater Panel Cables are connected correctly to the Heater Panel.
2Make sure that the Heater Panel Cables are NOT damaged.
3Replace the Heater Panel Page 8-27.
1-4 |
HP Designjet 9000s Series Printer Service Manual |
Troubleshooting
Solving Heater Problems
"Power ON Heater Power Switch" appears on Heater Panel
1Check that the Heater Power Cable is connected and that the heater Power Switch is switched On.
2Replace the Heater Relay Assembly Page 8-46.
3Replace the Heater Panel Page 8-27.
Heater Does NOT become Hot
1Try performing the Heater Test Page 4-88. If the Heater does not work during the test, try the following:
Make sure that the Cable between the Heater Panel and the Heater Relay Assembly is connected correctly and NOT damaged.
Make sure that the Heaters are connected correctly to the power voltage alternation switch.
Replace the Heater Relay Assembly Page 8-46.
Replace the Heater Panel Page 8-27.
2If the Heater does work during the Heater test, try the following:
Make sure that ALL Heater Panel Cables are connected correctly to the Heater Panel.
Make sure that the Heater Panel Cables are NOT damaged.
Replace the Heater Panel Page 8-27.
Replace the Main PCA Page 8-35.
Abnormal Temperature is Displayed
1Make sure that the Heater that is experiencing the abnormal temperature is installed correctly. Check that the Heater Cable is connected correctly.
2Replace the Heater Panel Page 8-27.
3Replace the Heater that is experiencing the abnormal temperature.
The Heater Temperature Becomes Extremely High
1Make sure that the Heater that is experiencing the high temperature is installed correctly. Check that the Heater Cable is connected correctly.
2Replace the Heater Panel Page 8-27.
3Replace the Heater Relay Assembly Page 8-46.
"Initializing" Continuously Appears on the Heater Panel
1Make sure that the Cable between the Heater Panel and the Main PCA is connected correctly and NOT damaged.
2Replace the Heater Panel Page 8-27.
3Replace the Main PCA Page 8-35.
HP Designjet 9000s Series Printer Service Manual |
1-5 |
Troubleshooting
1-6
"Power Save Mode" Continuously Appears on the Heater Panel
1Make sure that the Cable between the Heater Panel and the Power Supply Unit is connected correctly and NOT damaged.
2Replace the Heater Panel Page 8-27.
3Replace the Power Supply Unit Page 8-43.
4Replace the Main PCA Page 8-35.
Special Power On Procedure
When turning On the Printer, the Printer will follow the internal initialization process, turning on the different systems and making the necessary system checks. In order to troubleshoot the Printer the following Power On options are available:
1Press the Cancel key and Power On button - This will allow you to skip the system check of the Printer.
2Press the Cancel and Shift keys and Power On button - This will allow you to skip the error recovery check of the Printer. You will be given the option to enter the Maintenance Mode in order to troubleshoot the Printer by entering a password: W, X, Shift and OK.
MAINTENANCE MODE
PASSWORD?
This option is useful if you want to perform the following:
–Ink purging without installing media. In a normal power On situation, the Printer cannot function without the media loaded.
–Recovery of a damaged NVRAM. By powering in the special power On situation, the NVRAM can be recovered by entering the Maintenance Mode and by performing the necessary steps to recover the NVRAM.
HP Designjet 9000s Series Printer Service Manual
Troubleshooting
Both NVRAM and Main PCA are Replaced Together
When both the NVRAM and the Main PCA are replaced at the same time, mechanical correction value parameters, counters, calibrations, etc... are lost. Whenever possible, this most be prevented by just replacing either the NVRAM or the Main PCA. If for whatever reason, both the NVRAM and the Main PCA are replaced together, you need to perform the following:
1Make sure that the NVRAM and the Main PCA have been installed correctly.
2Press the Cancel key and Power On button in order to skip the system check.
3Enter into the Maintenance Mode Page 4-7.
4Press the Shift key once and then the W key to enter in to the Setup menu.
5In the Setup submenu, scroll to "NVRAM Init" and press the OK key.
# NVRAM INIT
>
6You will need to confirm that you want to initialize the NVRAM by pressing the OK key.
#NVRAM INIT
*OK?
7In the Setup submenu, scroll to "Language" and press the OK key.
#LANGUAGE
> ENGLISH
8In the Language submenu, select "English" or "Japanese" and press the OK key.
#LANGUAGE
*ENGLISH
9Power Off the Printer.
10Press the Cancel and Shift keys and Power On button in order to skip the error recovery check of the Printer.
11Perform the Line Sensor Test ( Page 4-53) to register the platen’s maximum value read by the Line Sensor to the NVRAM automatically.
12Power Off the Printer, wait a few seconds and power On the Printer again.
13You will need to check, and if necessary perform the following:
Wiping Position Calibration Page 5-23.
Capping Position Calibration Page 5-25.
Printhead Voltage Page 4-22.
Printhead Row Value Page 4-19.
Printhead to Printhead Value Page 4-19.
Bidirection Definitions Page 4-21.
Media Advance Print Page 4-11.
HP Designjet 9000s Series Printer Service Manual |
1-7 |
Troubleshooting
Side Margin Position Calibration Page 5-27.
Top Margin Position Calibration Page 5-28.
14In the Printhead Maintenance submenu, scroll to "Ink Charge Done" and press the OK key.
#INK CHARGE DONE
>NO
15In the Ink Charge Done submenu, select "Yes" to indicate that ink charge has been completed and then press the OK key.
#INK CHARGE DONE
*YES
16In the Setup submenu, scroll to "Save Calibs" and press the OK key.
# SAVE CALIBS
>
17You will need to confirm that you want to save the NVRAM Calibrations by pressing the OK key.
#SAVE CALIBS
*OK?
18In the Setup submenu, scroll to "Save NVRAM" and press the OK key.
#SAVE NVRAM
>
19You will need to confirm that you want to save the NVRAM contents by pressing the OK key.
#SAVE NVRAM
*OK?
20Power Off the Printer, wait a few seconds and power On the Printer again.
1-8 |
HP Designjet 9000s Series Printer Service Manual |
System Error Codes 12 2
Introduction 2-2
Self-Diagnostic Errors at Power On 2-3
System Error Codes 2-7
Heater Error Codes 2-15
System Error Codes 2-18
HP Designjet 9000s Series Printer Service Manual |
2-1 |
System Error Codes
System Error Codes
Introduction
The following pages contain a list of error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.
If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When reporting the error, have the following information ready:
Model and Serial Number of the printer.
Which firmware revision the printer is using.
The complete error number.
The Service Configuration Print.
The Current configuration sheet.
Which software application the customer is using (name, version, etc.).
Whenever an Error Message is displayed, you should try to switch the Printer Off and then On again to see if the error disappears. If the error disappears, there is no need to troubleshoot the Printer any further.
2-2 |
HP Designjet 9000s Series Printer Service Manual |
System Error Codes
Self-Diagnostic Errors at Power On
When the Printer is powered up, it performs the Boot-Up sequence which initializes the major components of the Printer. If for some reason the BootUp sequence fails because a component has failed to initialize, an error code will appear on the Front Panel.
INITIALIZING
E Ennnn
The Boot-Up error codes are hexa-decimal based numbers and correspond to bits which are explained in the following table:
Bit |
Error Code (nnnn) |
Diagnosis |
|
|
|
0 |
0001 |
Internal RAM |
|
|
|
1 |
0002 |
SRAM |
|
|
|
2 |
0004 |
Flash ROM |
|
|
|
3 |
0008 |
PIO |
|
|
|
4 |
0010 |
NVRAM |
|
|
|
5 |
0020 |
FPGA (Main PCA) |
|
|
|
6 |
0040 |
FPGA (Carriage PCA) |
|
|
|
7 |
0080 |
ASIC CONF (Main PCA) |
|
|
|
8 |
0100 |
ASIC CONF (Carriage PCA) |
|
|
|
9 |
0200 |
DRAM |
|
|
|
10 |
0400 |
USB Register |
|
|
|
11 |
0800 |
Power Supply |
|
|
|
13, 14, |
- |
Reserved |
15 |
|
|
|
|
|
When multiple errors occur during the Boot-Up sequence, the error codes are added together and only one hexa-decimal figure is displayed on the Front Panel. For example, if the NVRAM and the Power Supply fail during the Boot-Up sequence, the error code E0810 will be displayed.
NVRAM (0010) + Power Supply (0800) = 0810
Each error code and it’s appropriate corrective actions are explained on the following pages.
HP Designjet 9000s Series Printer Service Manual |
2-3 |
System Error Codes |
|
Boot-Up Error: |
Internal RAM (0001) |
Problem |
The read/write of the RAM on the Main PCA was diagnosed and an error |
Description: |
was detected. |
Corrective Action: Try the following: |
|
|
Replace the Main PCA Page 8-35. |
Boot-Up Error: |
SRAM (0002) |
Problem |
The read/write of the SRAM on the Main PCA was diagnosed and an error |
Description: |
was detected. |
Corrective Action: Try the following: |
|
|
Replace the Main PCA Page 8-35. |
Boot-Up Error: |
Flash ROM (0004) |
Problem |
The program area in the Flash ROM is sum-checked, and it could not be |
Description: |
read, causing an error. |
Corrective Action: Try the following:
Reinstall the Firmware (Printer and Boot Firmware).
If the Error continues, replace the Main PCA Page 8-35.
Boot-Up Error: |
PIO (0008) |
Problem |
The read/write of a specific Parallel I/O (PIO) was tested and an error was |
Description: |
detected. |
Corrective Action: Try the following: |
|
|
Replace the Main PCA Page 8-35. |
Boot-Up Error: |
NVRAM (0010) |
Problem |
Problems with the NVRAM detected. |
Description: |
|
Corrective Action: Try the following:
If multiple errors have occurred that include the NVRAM error, try to resolve the other errors first. After resolving the other errors (except NVRAM), switch the Printer Off.
Switch the Printer On again and only the NVRAM error recovery will be performed.
If System Error Code 11Ax appears when the Printer is turned On, then refer to Page 2-10.
Replace NVRAM Page 8-39.
Replace Main PCA Page 8-35.
2-4 |
HP Designjet 9000s Series Printer Service Manual |
|
System Error Codes |
Boot-Up Error: |
FPGA (Main PCA) (0020) |
Problem |
The read/write of the FPGA-ATG (Band Memory) and FPGA-RSM (Mask |
Description: |
Memory) registers on the Main PCA was diagnosed and an error was |
|
detected. |
Corrective Action: Try the following: |
|
|
Replace the Main PCA Page 8-35. |
Boot-Up Error: |
FPGA (Carriage PCA) (0040) |
Problem |
The read/write of the FPGA-PTC (Print Timing Controller) and FPGA-PDD |
Description: |
(Print Data Distributor) registers on the Carriage PCA was diagnosed and an |
|
error was detected. |
Corrective Action: Try the following:
Replace the Carriage PCA Page 8-91.
Make sure that the Carriage Cable is correctly connected.
Replace the Main PCA Page 8-35.
Boot-Up Error: |
ASIC CONF (Main PCA) (0080) |
Problem |
The program load from the Flash ROM on the Main PCA to the FPGA on the |
Description: |
Main PCA or sum-check was not performed correctly and an error occurred. |
Corrective Action: Try the following:
Reload the ASIC program from the IC Card.
Replace the Main PCA Page 8-35.
Boot-Up Error: |
ASIC CONF (Carriage PCA) (0100) |
Problem |
The program load from the Flash ROM on the Main PCA to the ASIC on the |
Description: |
Carriage PCA or sum-check was not performed correctly and an error |
|
occurred. |
Corrective Action: Try the following:
Reload the ASIC program from the IC Card.
Make sure that the Carriage Cable is correctly connected.
Replace the Carriage PCA Page 8-91.
Replace the Main PCA Page 8-35.
Boot-Up Error: |
DRAM (0200) |
Problem |
The read/write of the image band memory on the Main PCA was |
Description: |
diagnosed and an error was detected |
Corrective Action: Try the following:
Replace the Main PCA Page 8-35.
HP Designjet 9000s Series Printer Service Manual |
2-5 |
System Error Codes |
|
Boot-Up Error: |
USB Register (0400) |
Problem |
The read/write of the USB controller on the Main PCA was diagnosed and |
Description: |
an error was detected. |
Corrective Action: Try the following: |
|
|
Replace the Main PCA Page 8-35. |
Boot-Up Error: |
Power Supply (+36V, +24V, +12V) (0800) |
Problem |
The power supplies of +36, +24 and +12 V were diagnosed and could not |
Description: |
be detected. |
Corrective Action: Try the following:
Open the Electronics Cover and check LED 11 and LED 13.
If both LED 11 and LED 13 are OFF, then try the following:
–Check the Interlock Switches to make sure they are installed/connected correctly. Make sure that the Rear Cover lips (that activate the Interlock Switches) are not bent and that the Rear Cover is closed correctly.
–If the Interlock Switches are installed and connected correctly, then replace the Main PCA Page 8-35.
If both LED 11 and LED 13 are ON, then try the following:
–Check whether the correct voltages are supplied from the power source (refer to the table below). If the correct voltages are not supplied, then replace the Power Supply Unit Page 8-43.
–It is possible that this error occurred because of a faulty Main PCA. Replace the Main PCA Page 8-35.
–Check whether the motors have been short-circuited by testing +24 V. If +24 V is not supplied then replace both Scan-Axis/Paper-Axis Motors. If error continues, replace the Main PCA.
Power Line |
Measuring Position |
Normal Value |
|
|
(on the Main PCA) |
|
|
|
|
|
|
+1.5 V |
TP70 |
+1.45 |
V to +1.55 V |
|
|
|
|
+3.3 V |
TP69 |
+3.20 |
V to +3.40 V |
|
|
|
|
+5 V REF |
TP36 |
+4.90 |
V to +5.10 V |
|
|
|
|
5 V |
TP35 |
+4.75 |
V to +5.25 V |
|
|
|
|
+12 V |
TP50 |
+11.00 |
V to +13.00 V |
|
|
|
|
+24 V |
TP34 |
+23.00 |
V to +25.00 V |
|
|
|
|
+36 V |
TP93, TP33 |
+35.00 V to +37.00 V |
|
|
|
|
|
2-6 |
HP Designjet 9000s Series Printer Service Manual |
System Error Codes
|
System Error Codes |
|
A System Error Code appears on the Front Panel when a component of the |
|
Printer has failed during normal usage. Each System Error Code and it’s |
|
appropriate corrective actions are explained on the following pages. |
System Error: |
System Error 1110: GA_ATG Block Clear Error |
Problem |
The ATG band memory block erase does not end. This error is checked |
Description: |
during Boot-Up sequence and printing. |
Corrective Action: Try the following: |
|
|
Replace the Main PCA Page 8-35. |
System Error: |
System Error 1111: GA_ATG DMA Transfer Error |
Problem |
There is a problem in the data path. This error is checked during printing. |
Description: |
|
Corrective Action: Try the following:
System Error:
Problem
Description:
Make sure that the host PC and the Printer are connected correctly via a USB Cable.
Replace the Main PCA Page 8-35.
System Error 112x: Vacuum Fan Error
x = 0: The Vacuum Fan (Wiping Side) has failed.
x = 1: The Vacuum Fan (Center of the Platen) has failed.
x = 2: The Vacuum Fan (Capping Side) has failed.
Corrective Action: Try the following:
Replace the failing Vacuum Fan Page 8-34.
If the error continues, replace the Main PCA Page 8-35.
System Error: |
System Error 1140: Flash ROM Write Error |
Problem |
A time-out error occurs when the NVRAM contents are being saved in the |
Description: |
flash memory in Maintenance Mode and erasing does not end. |
Corrective Action: Try the following:
Replace the Main PCA Page 8-35.
HP Designjet 9000s Series Printer Service Manual |
2-7 |
System Error Codes
System Error: System Error 1150: Home Position Sensor Error
Problem The Carriage cannot be moved to it’s home position.
Description:
Corrective Action: Try the following:
Enter the Sensors Menu (in Maintenance Mode) and select "Printer Sensors". Then execute the "Home Position" option, which will display the state of the home position sensor. If the home position is detected, "1" will be displayed on the Front Panel. If the home position is not detected, manually move the Carriage and check the Front Panel to see if the "1" is displayed.
Make sure the Home Position Sensor Cable is connected correctly and is not damaged.
Replace the Home Position Sensor.
Replace the Main PCA Page 8-35.
System Error: |
System Error 1160: Wiping Error |
Problem |
When the Wiping Motor has been running for a while, the sensor fails to |
Description: |
detect that the Motor has made one turn. |
Corrective Action: Check whether the Wiper turns once and the Wiper Sensor detects the turn when the Printer is initializing when it is powered On.
If the Wiper does not turn once:
–Check manually by turning the Wiper Gears to see if the Wiper turns. If it does not turn then replace the Wiping Station.
–Check whether 24 V is supplied to the Main PCA with the circuit tester. If the Wiper Motor does not turn even though the 24 V is supplied, there is a possibility of a failure in the Wiper Motor. Replace the Wiping Station Page 8-129.
–Make sure the Wiper Sensor Cable is connected correctly and is not damaged.
–If the error continues, replace the Main PCA Page 8-35.
If the Wiper does turn once:
–Check whether the Wiper Sensor can be switched ON and OFF by manually rotating the Wiper. Check whether the lever type switch is not loose.
–Make sure the Wiper Sensor Cable is connected correctly and is not damaged.
–Make sure that the Wiper Sensor is clean.
–If the error continues, replace the Main PCA Page 8-35.
2-8 |
HP Designjet 9000s Series Printer Service Manual |
|
System Error Codes |
System Error: |
System Error 1170: Temperature Sensor Error |
Problem |
The Temperature Sensor detects abnormal temperatures (-10oC or lower or |
Description: |
85oC or higher). |
Corrective Action: Try the following:
Make sure that the Printer is in an environment where the temperature is between -10oC and 85oC.
Make sure the Ambient Temperature Sensor Cable is connected correctly and is not damaged.
Replace the Main PCA Page 8-35.
System Error: |
System Error 1180: Capping Motor Error |
Problem |
Capping Motor over current is detected. |
Description: |
|
Corrective Action: Try the following:
When the ambient temperature is very low, the Pump Motor Tube becomes hard and the load on the Capping Motor is increased. Make sure that the Printer is in an environment where the temperature is not below -10oC or higher than +85oC.
The Capping Station has a Torque Limiter for up and down operation so that the Capping Station does not experience any over current.
Apply grease on the shaft of the Capping Station Gear so that it helps with rotation.
Enter the Motors Menu (in Maintenance Mode) and open Solenoids L and R. Access the Pump Motors and check whether the Motor Drive Circuit and Motor work correctly by manually rotating the Motor. When the home position is set to "0", it is clear that the home position has not been adjusted and that capping is not available.
Make sure that the Capping Station cables are connected correctly and are not damaged
If the Capping Motor cannot be rotated, replace the Capping Station Page 8-111.
Make sure the Cap Sensor Cable is connected correctly and is not damaged.
Replace the Main PCA Page 8-35.
HP Designjet 9000s Series Printer Service Manual |
2-9 |
System Error Codes
System Error: System Error 119x: Head Relay Variable Supply Error
Problem Output voltages of the Head Relay Board are abnormal.
Description:
Corrective Action: Try the following:
Check whether 36V is supplied to the Main PCA. If not, then:
–Make sure that the Rear Cover is closed.
–Replace Power Supply Unit Page 8-43.
Preset the Head Relay Board Voltage from the Diagnostic Menu. Use a circuit tester to check the voltages of the channels that have an error.
If the voltage is supplied, it means that the voltage check circuit is defective. Replace the Main PCA Page 8-35.
If the voltage is not supplied, replace the Head Relay Board Page 8-40.
There is a possibility of a short circuit off the Head Relay Board output line. Perform a short circuit test on the Main PCA.
Make sure the Carriage Trailing Cable is connected correctly and is not damaged.
System Error: System Error 11Ax: NVRAM Error
Problem The data in the NVRAM is incorrect.
Description:
Corrective Action: Try the following:
Switch the Printer OFF and ON again and check if the error still appears.
If the error continues, skip the Power-ON Self-Diagnostic by keeping the Cancel Key pressed and powering ON the Printer. Perform NVRAM Initialization ( Page 4-47) and then perform Restore Calibs ( Page 4-48). Switch the Printer OFF and ON again and check if the error still appears.
If the error continues, restore the Printer to defaults settings. Switch the Printer OFF and ON again and check if the error still appears.
Check whether the NVRAM is mounted on the Main PCA correctly. If necessary, replace the NVRAM Page 8-39.
If the error continues, replace the Main PCA Page 8-35.
System Error: |
System Error 11C0: Cap Position Error |
Problem |
The Carriage position sensors have detected more than a 2mm gap during |
Description: |
the capping operation. |
Corrective Action: Try the following:
Make sure that the Encoder Strip is not stained.
Make sure that the Encoder Sensor is mounted correctly and that the cable is connected correctly.
Make sure that the Trailing Cable is connected correctly.
Replace the Carriage PCA Page 8-91.
If the error continues, replace the Main PCA Page 8-35.
2-10 |
HP Designjet 9000s Series Printer Service Manual |
System Error:
Problem
Description:
System Error Codes
System Error 11D0: Cooling Fan Error
When the Printhead temperature reaches above 43oC, the Printer will check whether the temperature drops below 43oC during printing. This error will appear if the temperature does not drop below 43oC after 10 minutes.
Corrective Action: Try the following:
Make sure that the Printhead Cooling Fans are working correctly. If the Printhead Cooling Fans are not working correctly, replace them Page 8-82.
Make sure that the Printer Cooling Fans are connected and working correctly.
System Error: |
System Error 11E0: Long Term Storage Error |
Problem |
This error is displayed when the Printer has been left switched OFF for more |
Description: |
than 31 days. |
Corrective Action: Try the following:
This error can be avoided if the "Store Ink System" procedure is performed before turning the Printer OFF for long periods.
To clear this error:
–Turn the Printer ON in error skip mode by holding down the Cancel and Shift keys and pressing the ON button.
–Enter the Password to clear the internal error flag: W, X, Shift and OK.
–Switch the Printer OFF and then ON again.
System Error: |
System Error 120x: Printhead Drive IC Error |
Problem |
The Piezo Drive IC on a Printhead is too hot (85oC or higher) or too low (- |
Description: |
10oC or lower). |
Corrective Action: Try the following:
Check whether the temperature of the Printhead voltage circuit on the Carriage PCA is extremely hot. If it is extremely high, check the short-circuit of the Printhead and the Printhead Cable using a tester. The Short-circuit may have been caused by the incorrect insertion of the Printhead Cable, internal failure of the Printhead or by a foreign object attached to the Carriage PCA.
Replace the Printhead Page 8-35.
Replace the Carriage PCA Page 8-91.
HP Designjet 9000s Series Printer Service Manual |
2-11 |
System Error Codes |
|
System Error: |
System Error 121x: Printhead Temperature Error |
Problem |
The Printhead temperature is too high (85oC or higher) or too low (-10oC or |
Description: |
lower). |
|
x = 0: Printhead Number 1 (Black). |
|
x = 1: Printhead Number 2 (Light Magenta). |
|
x = 2: Printhead Number 3 (Light Cyan). |
|
x = 3: Printhead Number 4 (Yellow). |
|
x = 4: Printhead Number 5 (Magenta). |
|
x = 5: Printhead Number 6 (Cyan). |
Corrective Action: Try the following:
Check the failing Printhead to make sure that it is not damaged and that the cable are correctly connected
Replace the Carriage PCA Page 8-91.
Replace the Printhead Page 8-35.
System Error: |
System Error 1220: Edge Sensor Error |
Problem |
The Printer has problems detecting the edge of the Media. |
Description: |
|
Corrective Action: Try the following:
System Error:
Problem
Description:
Enter the Sensors Menu (in Maintenance Mode) and select "Printer Sensors". Then execute the "Line Sensor" option, and check if the Line Sensor is functioning correctly by inserting a white piece of paper underneath it. If the Line Sensor responds, then it is functioning correctly.
If the Line Sensor does not respond to the white piece of paper, then replace the Line Sensor Page 8-97.
Replace the Carriage PCA Page 8-91.
System Error 123x: Sub-Tank Sensor Error (Full or Half)
The Full and Half Sensors on the Sub-Tanks are defective.
x = 0: Printhead Number 1 (Black).
x = 1: Printhead Number 2 (Light Magenta).
x = 2: Printhead Number 3 (Light Cyan).
x = 3: Printhead Number 4 (Yellow).
x = 4: Printhead Number 5 (Magenta).
x = 5: Printhead Number 6 (Cyan).
Corrective Action: Try the following:
Enter the Sensors Menu (in Maintenance Mode) and select "Sub Tank Sensor". Then execute ALL the "Full x" and "Half x" options, and check if the Sub-Tank Sensors are functioning correctly. Manually move the Sub-Tank Sensor Plate and if the Sensor responds, it means that it is working correctly.
If any of the Sub-Tank Sensors fail to respond, then replace the corresponding Sub-Tank Sensor Page 8-106.
Make sure that the Sub-Tank Sensor Relay Cables (Left/Right) and the SubTank Sensor Cables are connected correctly and are not damaged.
2-12 |
HP Designjet 9000s Series Printer Service Manual |
|
System Error Codes |
|
Replace the Main PCA Page 8-35. |
System Error: |
System Error 124x: Ink Supply Sensor Error |
Problem |
The Ink Supply Sensor does not change even though the specified time has |
Description: |
passed after driving the Ink Supply Motor for the Sub-Tank. |
|
x = 0: Printhead Number 1 (Black). |
|
x = 1: Printhead Number 2 (Light Magenta). |
|
x = 2: Printhead Number 3 (Light Cyan). |
|
x = 3: Printhead Number 4 (Yellow). |
|
x = 4: Printhead Number 5 (Magenta). |
|
x = 5: Printhead Number 6 (Cyan). |
Corrective Action: Try the following:
Enter the Sensors Menu (in Maintenance Mode) and select "Sub Tank Sensor". Then, execute the "XX Ink Pump" option for each color, and check if the Ink Supply Sensor is functioning correctly. Manually move the gear and if the Sensor responds, it means that it is working correctly.
If any of the Ink Supply Sensors fail to respond, then replace the corresponding Ink Supply Station Page 8-101.
Enter the Motors Menu (in Maintenance Mode) and set the "X Pump Motor" option to "Normal" to drive the Ink Supply Motor. When the SubTank is already full, it will not be checked and therefore ink should be discharged. Once the motor drive has been checked, set it "Stop" immediately. Repeat the process with the other colors.
If any Ink Supply Motor fails, then replace the corresponding Ink Supply Station Page 8-101.
Replace the Main PCA Page 8-35.
System Error: |
System Error 125x: Sub-Tank Supply Error |
Problem |
The Sub-Tank Sensor does not switch to less than half even though ink has been |
Description: |
consumed. |
|
x = 0: Printhead Number 1 (Black). |
|
x = 1: Printhead Number 2 (Light Magenta). |
|
x = 2: Printhead Number 3 (Light Cyan). |
|
x = 3: Printhead Number 4 (Yellow). |
|
x = 4: Printhead Number 5 (Magenta). |
|
x = 5: Printhead Number 6 (Cyan). |
Corrective Action: Try the following:
Enter the Motors Menu (in Maintenance Mode) and set the "Solenoid L" and "Solenoid R" options to "Closed" to cut the outside air. Now set the "Cap Stat Motor" to "Prime" to discharge the ink from the Sub-Tank and check if the Ink Supply Motor drives by turning the power ON again when there is a little bit of ink left. If the Motor is not driven, replace the corresponding Cable or Ink Supply Station.
Check whether the Sub-Tank Sensor Plate works correctly and is not blocked by any foreign object.
HP Designjet 9000s Series Printer Service Manual |
2-13 |
System Error Codes
Enter the Sensors Menu (in Maintenance Mode) and select "Sub Tank Sensor". Then, execute the "XX Ink Pump" option for each color, and check if the Ink Supply Sensor is functioning correctly. Manually move the gear and if the Sensor responds, it means that it is working correctly.
If any of the Ink Supply Sensors fail to respond, then replace the corresponding Ink Supply Station Page 8-101.
Replace the Main PCA Page 8-35.
System Error:
Problem
Description:
System Error 126x: Trailing Cable Connection Error
The Trailing Cable connected to the one of the following connectors is faulty.
x = 0: Connector 9.
x = 1: Connector 10.
x = 2: Connector 11.
x = 3: Connector 12.
Corrective Action: Try the following:
Reconnect the Trailing Cable to the Carriage PCA and the Main PCA.
Make sure that the Trailing Cable is not damaged.
Replace the Carriage PCA Page 8-91.
If the error continues, replace the Main PCA Page 8-35.
System Error: |
System Error 1700: Servo Motor Error |
Problem |
The Paper-Axis or the Scan-Axis Motor moves the Carriage, but the input from |
Description: |
the Linear Encoder Sensor does not change. |
Corrective Action: Try the following:
Make sure that there is no paper jam blocking the Carriage path.
Make sure that the corresponding cables are connected correctly to Connectors CN14 and CN17 on the Main PCA.
Make sure that the Linear Encoder Sensor Cable is connected correctly to the Carriage PCA.
Make sure that the Encoder Strip is not damaged or scratched.
Make sure that the pinchwheels rotate correctly.
Make sure that the Carriage gears work correctly
Replace the Main PCA Page 8-35.
If the error continues, replace the Paper-Axis or Scan-Axis Motors.
2-14 |
HP Designjet 9000s Series Printer Service Manual |
Loading...