Epson WF-M5299DW Service Manual

User's Guide

NPD5934-01 EN

User's Guide

Contents

Contents

About This Manual

Introduction to the Manuals. . . . . . . . . . . . . . . . . . .5

Using the Manual to Search for Information. . . . . . . 5

Marks and Symbols. . . . . . . . . . . . . . . . . . . . . . . . . 7

Descriptions Used in this Manual. . . . . . . . . . . . . . . 7

Operating System References. . . . . . . . . . . . . . . . . . 7

Important Instructions

Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . 9

Printer Advisories and Warnings. . . . . . . . . . . . . . 10

Advisories and Warnings for Setting Up the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Advisories and Warnings for Using the Printer. . 11 Advisories and Warnings for Transporting or Storing the Printer. . . . . . . . . . . . . . . . . . . . . . . 11 Advisories and Warnings for Using the

Printer with a Wireless Connection. . . . . . . . . . . 11 Advisories and Warnings for Using the LCD Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Protecting Your Personal Information. . . . . . . . . . . 11

Printer Basics

Part Names and Functions. . . . . . . . . . . . . . . . . . . 13

Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . 16

Basic Screen Conf iguration. . . . . . . . . . . . . . . . . . .17

Icons displayed in the LCD Screen. . . . . . . . . . . 17 Basic Operations. . . . . . . . . . . . . . . . . . . . . . . . 18 Entering Characters. . . . . . . . . . . . . . . . . . . . . . 19

Viewing Animations. . . . . . . . . . . . . . . . . . . . . . . .20

Preparing the Printer

Loading Papers. . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Available Paper and Capacities. . . . . . . . . . . . . . 21

Loading Paper in the Paper Cassette. . . . . . . . . . 24

Loading Paper in the Rear Paper Feed. . . . . . . . . 27

Loading Envelopes and Precautions. . . . . . . . . . 29

Loading Long Papers. . . . . . . . . . . . . . . . . . . . . 30

List of Paper Type. . . . . . . . . . . . . . . . . . . . . . . 30

Menu Options for Settings. . . . . . . . . . . . . . . . . . . 31

Menu Options for General Settings. . . . . . . . . . . 31 Menu Options for Print Counter. . . . . . . . . . . . .38 Menu Options for Supply Status. . . . . . . . . . . . . 38 Menu Options for Maintenance. . . . . . . . . . . . . 38 Menu Options for Language. . . . . . . . . . . . . . . . 39

Menu Options for Printer Status/Print. . . . . . . . .39 Menu Options for Authentication Device Status. 40 Menu Options for Epson Open Platform Information. . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Saving Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Saving Power - Control Panel. . . . . . . . . . . . . . . 40

Printing

Printing from the Printer Driver on Windows. . . . . 42

Accessing the Printer Driver. . . . . . . . . . . . . . . . 42 Printing Basics. . . . . . . . . . . . . . . . . . . . . . . . . .42 Printing on 2-Sides. . . . . . . . . . . . . . . . . . . . . . .44 Printing Several Pages on One Sheet. . . . . . . . . . 45 Printing and Stacking in Page Order (Reverse Order Printing). . . . . . . . . . . . . . . . . . . . . . . . . 46 Printing a Reduced or Enlarged Document. . . . . 46 Printing One Image on Multiple Sheets for Enlargement (Creating a Poster). . . . . . . . . . . . . 47 Printing with a Header and Footer. . . . . . . . . . . 53 Printing a Watermark. . . . . . . . . . . . . . . . . . . . .54 Printing Password-Protected Files. . . . . . . . . . . .55 Printing Multiple Files Together. . . . . . . . . . . . . 55 Adjusting the Print Tone. . . . . . . . . . . . . . . . . . .56

Printing to Emphasize T hin Lines. . . . . . . . . . . . 57 Printing to Enhance Light Text and Lines. . . . . . 57 Printing Clear Bar Codes. . . . . . . . . . . . . . . . . . 57 Canceling Printing. . . . . . . . . . . . . . . . . . . . . . . 58 Menu Options for the Printer Driver. . . . . . . . . . 58

Printing from the PostScript Printer Driver on Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Menu Options for the PostScript Printer Driver. . 62 Canceling Printing. . . . . . . . . . . . . . . . . . . . . . . 63

Printing from the Printer Driver on Mac OS. . . . . . 63

Printing Basics. . . . . . . . . . . . . . . . . . . . . . . . . .63 Printing on 2-Sides. . . . . . . . . . . . . . . . . . . . . . .65 Printing Several Pages on One Sheet. . . . . . . . . . 66 Printing and Stacking in Page Order (Reverse Order Printing). . . . . . . . . . . . . . . . . . . . . . . . . 66 Printing a Reduced or Enlarged Document. . . . . 67 Canceling Printing. . . . . . . . . . . . . . . . . . . . . . . 67 Menu Options for the Printer Driver. . . . . . . . . . 68 Making Operation Settings for the Mac OS

Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . 69

Printing from the PostScript Printer Driver on

Mac OS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Menu Options for the PostScript Printer Driver. . 71 Canceling Printing. . . . . . . . . . . . . . . . . . . . . . . 72

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Contents

Printing from Smart Devices. . . . . . . . . . . . . . . . . 72

Using Epson iPrint. . . . . . . . . . . . . . . . . . . . . . . 72

Using Epson Print Enabler. . . . . . . . . . . . . . . . . 76

Using AirPrint. . . . . . . . . . . . . . . . . . . . . . . . . . 77

Canceling Ongoing Jobs. . . . . . . . . . . . . . . . . . . . . 77

Replacing an Ink Supply Unit and

Other Consumables

Checking the Status of the Remaining Ink and

the Maintenance Box. . . . . . . . . . . . . . . . . . . . . . . 78

Checking the Status of the Remaining Ink

and the Maintenance Box - Control Panel. . . . . . 78 Checking the Status of the Remaining Ink

and the Maintenance Box - Windows. . . . . . . . . 78 Checking the Status of the Remaining Ink

and the Maintenance Box - Mac OS. . . . . . . . . . 78

Ink Supply Unit Codes. . . . . . . . . . . . . . . . . . . . . . 79

Ink Supply Unit Handling Precautions. . . . . . . . . . 79

Replacing an Ink Supply Unit. . . . . . . . . . . . . . . . . 81

Maintenance Box Code. . . . . . . . . . . . . . . . . . . . . 81

Maintenance Box Handling Precautions. . . . . . . . . 81

Replacing a Maintenance Box. . . . . . . . . . . . . . . . . 81

Maintaining the Printer

Checking and Cleaning the Print Head. . . . . . . . . . 83

Checking and Cleaning the Print Head -

Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . 83

Checking and Cleaning the Print Head -

Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Checking and Cleaning the Print Head - Mac

OS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Aligning the Print Head. . . . . . . . . . . . . . . . . . . . . 84

Aligning the Print Head - Control Panel. . . . . . . 84

Cleaning the Paper Path for Ink Smears. . . . . . . . . .86

Network Service and Software

Information

Application for Configuring Printer Operations

(Web Conf ig). . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Running Web Config on a Web Browser. . . . . . . 87 Running Web Conf ig on Windows. . . . . . . . . . . 88 Running Web Conf ig on Mac OS. . . . . . . . . . . . 88

Application for Printing Web Pages (E-Web

Print)(for Windows Only). . . . . . . . . . . . . . . . . . . 88

Software Update Tools (EPSON Software

Updater). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Installing the Latest Applications. . . . . . . . . . . . . . 89

Installing a PostScript Printer Driver. . . . . . . . . . . .91

Installing a PostScript Printer Driver -

Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Installing a PostScript Printer Driver - Mac OS. . 91

Installing the Epson Universal Printer Driver

(for Windows Only). . . . . . . . . . . . . . . . . . . . . . . . 92

Uninstalling Applications. . . . . . . . . . . . . . . . . . . . 92

Uninstalling Applications - Windows. . . . . . . . . 92

Uninstalling Applications - Mac OS. . . . . . . . . . 93

Printing Using a Network Service. . . . . . . . . . . . . . 94

Solving Problems

Checking the Printer Status. . . . . . . . . . . . . . . . . . 95

Checking Messages on the LCD Screen. . . . . . . . 95 Checking the Printer Status - Windows. . . . . . . . 96 Checking the Printer Status - Mac OS. . . . . . . . . 96

Checking the Software Status. . . . . . . . . . . . . . . . . 96

Removing Jammed Paper. . . . . . . . . . . . . . . . . . . . 96

Paper Does Not Feed Correctly. . . . . . . . . . . . . . . .97

Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . .97 Paper Feeds at a Slant. . . . . . . . . . . . . . . . . . . . . 98 Several Sheets of Paper are Fed at a Time. . . . . . . 98 Paper Does Not Feed from the Optional

Paper Cassette Unit. . . . . . . . . . . . . . . . . . . . . . 98 Paper Out Error Occurs. . . . . . . . . . . . . . . . . . . 98

Power and Control Panel Problems. . . . . . . . . . . . . 98

Power Does Not Turn On. . . . . . . . . . . . . . . . . . 98 Power Does Not Turn Of f. . . . . . . . . . . . . . . . . . 98 Power Turns Of f Automatically. . . . . . . . . . . . . . 99 LCD Screen Gets Dark. . . . . . . . . . . . . . . . . . . . 99 Cannot Operate from the Control Panel. . . . . . . 99

Cannot Print from a Computer. . . . . . . . . . . . . . . .99

Checking the Connection (USB). . . . . . . . . . . . .99 Checking the Connection (Network). . . . . . . . .100 Checking the Software and Data. . . . . . . . . . . . 100 Checking the Printer Status from the

Computer (Windows). . . . . . . . . . . . . . . . . . . .102 Checking the Printer Status from the

Computer (Mac OS). . . . . . . . . . . . . . . . . . . . .102

Cannot Print from an iPhone or iPad. . . . . . . . . . 103

Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . 103

Adjusting the Print Quality. . . . . . . . . . . . . . . . 103 Printout is Scuf fed or Color is Missing. . . . . . . .104 Banding Appears. . . . . . . . . . . . . . . . . . . . . . . 105 Colored Banding Appears at Intervals of Approximately 3.3 cm. . . . . . . . . . . . . . . . . . . .105 Blurry Prints, Vertical Banding, or

Misalignment. . . . . . . . . . . . . . . . . . . . . . . . . .106 Print Quality is Poor. . . . . . . . . . . . . . . . . . . . .106

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Contents

Paper Is Smeared or Scuf fed. . . . . . . . . . . . . . . 107 Paper is Smeared During Automatic 2-Sided Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Printed Photos are Sticky. . . . . . . . . . . . . . . . . 108 The Position, Size, or Margins of the Printout

Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . 108 Printed Characters Are Incorrect or Garbled. . . 109 T he Printed Image Is Inverted. . . . . . . . . . . . . . 109 Mosaic-Like Patterns in the Prints. . . . . . . . . . .109 Unintentionally Printing on 2-Sides. . . . . . . . . .109 The Printout Problem Could Not be Cleared. . . 109

Other Printing Problems. . . . . . . . . . . . . . . . . . . 110

Printing Is Too Slow. . . . . . . . . . . . . . . . . . . . . 110 Printing Slows Down Dramatically During Continuous Printing. . . . . . . . . . . . . . . . . . . . .110 Cannot Cancel Printing from a Computer

Running Mac OS X v10.6.8. . . . . . . . . . . . . . . . 110

PostScript Printer Driver Problems. . . . . . . . . . . . 111

Printer Does Not Print While Using

PostScript Printer Driver. . . . . . . . . . . . . . . . . 111

Printer Does Not Print Correctly While

Using PostScript Printer Driver. . . . . . . . . . . . .111

Printing Is Too Slow While Using PostScript

Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . 111

Other Problems. . . . . . . . . . . . . . . . . . . . . . . . . . 111

Slight Electric Shock when Touching the

Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111 Operation Sounds Are Loud. . . . . . . . . . . . . . . 112 Forgot Your Password. . . . . . . . . . . . . . . . . . . .112 Application Is Blocked by a Firewall (for

Windows Only). . . . . . . . . . . . . . . . . . . . . . . . 112

Appendix

Technical Specif ications. . . . . . . . . . . . . . . . . . . . 113

Printer Specifications. . . . . . . . . . . . . . . . . . . . 113 Interface Specif ications. . . . . . . . . . . . . . . . . . . 114 Network Function List. . . . . . . . . . . . . . . . . . . 114 Wi-Fi Specif ications. . . . . . . . . . . . . . . . . . . . . 114 Ethernet Specifications. . . . . . . . . . . . . . . . . . . 115 Security Protocol. . . . . . . . . . . . . . . . . . . . . . . 115 PostScript Level 3 Compatibility. . . . . . . . . . . . 115 Supported T hird Party Services. . . . . . . . . . . . . 116 Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Electrical Specif ications. . . . . . . . . . . . . . . . . . 117 Environmental Specif ications. . . . . . . . . . . . . . 117 System Requirements. . . . . . . . . . . . . . . . . . . . 118

Font Information. . . . . . . . . . . . . . . . . . . . . . . . . 118

Available Fonts for PostScript. . . . . . . . . . . . . . 118 Available Fonts for PCL (URW). . . . . . . . . . . . 119 List of Symbol Sets. . . . . . . . . . . . . . . . . . . . . . 121

Installing the Optional Units. . . . . . . . . . . . . . . . .123

Optional Paper Cassette Unit Code. . . . . . . . . . 123 Installing the Optional Paper Cassette Units. . . 124

Regulatory Information. . . . . . . . . . . . . . . . . . . . 126

Standards and Approvals. . . . . . . . . . . . . . . . . 126 German Blue Angel. . . . . . . . . . . . . . . . . . . . . 127 Restrictions on Copying. . . . . . . . . . . . . . . . . . 127

Transporting the Printer. . . . . . . . . . . . . . . . . . . . 128

Copyright. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Where to Get Help. . . . . . . . . . . . . . . . . . . . . . . . 133

Technical Support Web Site. . . . . . . . . . . . . . . .133

Contacting Epson Support. . . . . . . . . . . . . . . . 133

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User's Guide

About This Manual

About This Manual

Introduction to the Manuals

The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications.

Important Safety Instructions (paper manual)

Provides you with instructions to ensure the safe use of this printer.

Start Here (paper manual)

Provides you with information on setting up the printer and installing the software.

User's Guide (digital manual)

This manual. Provides overall information and instructions on using the printer and on solving problems.

Administrator's Guide (digital manual)

Provides network administrators with information on management and printer settings.

You can obtain the latest versions of the above manuals with the following methods.

Paper manual

Visit the Epson Europe support website at http://www.epson.eu/Support, or the Epson worldwide support website at http://support.epson.net/.

Digital manual

Start EPSON Software Updater on your computer. EPSON Software Updater checks for available updates of Epson software applications and the digital manuals, and allows you to download the latest ones.

Related Information

& “Software Update Tools (EPSON Software Updater)” on page 89

Using the Manual to Search for Information

The PDF manual allows you to search for information you are looking for by keyword, or jump directly to specific sections using the bookmarks. You can also print only the pages you need. This section explains how to use a PDF manual that has been opened in Adobe Reader X on your computer.

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User's Guide

About This Manual

Searching by keyword

Click Edit > Advanced Search. Enter the keyword (text) for information you want to find in the search window, and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.

Jumping directly from bookmarks

Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard.

Windows: Hold down Alt, and then press ←.

Mac OS: Hold down the command key, and then press ←.

Printing only the pages you need

You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.

To specify a series of pages, enter a hyphen between the start page and the end page. Example: 20-25

To specify pages that are not in series, divide the pages with commas. Example: 5, 10, 15

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User's Guide

About This Manual

Marks and Symbols

!Caution:

Instructions that must be followed carefully to avoid bodily injury.

cImportant:

Instructions that must be observed to avoid damage to your equipment.

Note:

Provides complementary and reference information.

& Related Information

Links to related sections.

Descriptions Used in this Manual

Screenshots of the printer driver screens are from Windows 10 or macOS High Sierra. The content displayed on the screens varies depending on the model and situation.

Illustrations of the printer used in this manual are examples only. Although there may be slight differences depending on the model, the method of operation is the same.

Some of the menu items on the LCD screen vary depending on the model and settings.

Operating System References

Windows

In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.

Microsoft® Windows® 10 operating system

Microsoft® Windows® 8.1 operating system

Microsoft® Windows® 8 operating system

Microsoft® Windows® 7 operating system

Microsoft® Windows Vista® operating system

Microsoft® Windows® XP operating system

Microsoft® Windows® XP Professional x64 Edition operating system

Microsoft® Windows Server®2016 operating system

Microsoft® Windows Server®2012 R2 operating system

Microsoft® Windows Server®2012 operating system

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User's Guide

About This Manual

Microsoft® Windows Server®2008 R2 operating system

Microsoft® Windows Server®2008 operating system

Microsoft® Windows Server®2003 R2 operating system

Microsoft® Windows Server®2003 operating system

Mac OS

In this manual, "Mac OS" is used to refer to macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.

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User's Guide

Important Instructions

Important Instructions

Safety Instructions

Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the printer.

Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols.

http://support.epson.net/symbols

Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

Be sure your AC power cord meets the relevant local safety standard.

Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, or options by yourself, except as specifically explained in the printer's manuals.

Unplug the printer and refer servicing to qualified service personnel under the following conditions:

The power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust controls that are not covered by the operating instructions.

Place the printer near a wall outlet where the plug can be easily unplugged.

Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations subject to shocks, vibrations, high temperature or humidity.

Take care not to spill liquid on the printer and not to handle the printer with wet hands.

Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely affect the operation of cardiac pacemakers.

If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them immediately with water. If discomfort or vision problems remain after a thorough flushing, see a doctor immediately.

The printer is heavy and should not be lifted or carried by less than two people. When lifting the printer, two or more people should assume the correct positions as shown below.

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User's Guide

Important Instructions

Be careful when you handle used ink supply units, as there may be some ink around the ink supply port.

If ink gets on your skin, wash the area thoroughly with soap and water.

If ink gets into your eyes, flush them immediately with water. If discomfort or vision problems continue after a thorough flushing, see a doctor immediately.

If ink gets into your mouth, see a doctor right away.

Do not disassemble the ink supply unit and the maintenance box; otherwise ink may get into your eyes or on your skin.

Do not shake ink supply units too vigorously; otherwise ink may leak from the ink supply units.

Keep ink supply units and maintenance box out of the reach of children.

Printer Advisories and Warnings

Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference.

Advisories and Warnings for Setting Up the Printer

Do not block or cover the vents and openings in the printer.

Use only the type of power source indicated on the printer's label.

Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.

Avoid electrical outlets controlled by wall switches or automatic timers.

Keep the entire computer system away from potential sources of electromagnetic interference, such as loudspeakers or the base units of cordless telephones.

The power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over. Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter and leave the transformer.

If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.

If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short-circuit protection and over-current protection for the printer.

When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.

Place the printer on a flat, stable surface that extends beyond the base of the printer in all directions. The printer will not operate properly if it is tilted at an angle.

Allow space above the printer so that you can fully raise the printer cover.

Leave enough space in front of the printer for the paper to be fully ejected.

Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct sunlight, strong light, or heat sources.

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User's Guide

Important Instructions

Advisories and Warnings for Using the Printer

Do not insert objects through the slots in the printer.

Do not put your hand inside the printer during printing.

Do not touch the white flat cable inside the printer.

Do not use aerosol products that contain flammable gases inside or around the printer. Doing so may cause fire.

Do not move the print head by hand; otherwise, you may damage the printer.

Always turn the printer off using the P button. Do not unplug the printer or turn off the power at the outlet until the P light stops flashing.

If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical outlet.

Advisories and Warnings for Transporting or Storing the Printer

When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak.

Before transporting the printer, make sure that the print head is in the home (far right) position, and the ink supply unit is installed.

Advisories and Warnings for Using the Printer with a Wireless Connection

Radio waves from this printer may negatively affect the operation of medical electronic equipment, causing them to malfunction. When using this printer inside medical facilities or near medical equipment, follow directions from the authorized personnel representing the medical facilities, and follow all posted warnings and directions on the medical equipment.

Radio waves from this printer may negatively affect the operation of automatically controlled devices such as automatic doors or fire alarms, and could lead to accidents due to malfunction. When using this printer near automatically controlled devices, follow all posted warnings and directions on these devices.

Advisories and Warnings for Using the LCD Screen

The LCD screen may contain a few small bright or dark spots, and because of its features it may have an uneven brightness. These are normal and do not indicate that it is damaged in any way.

Only use a dry, soft cloth for cleaning. Do not use liquid or chemical cleaners.

The exterior cover of the LCD screen could break if it receives a heavy impact. Contact your dealer if the screen's surface chips or cracks, and do not touch or attempt to remove the broken pieces.

Protecting Your Personal Information

When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's memory by selecting the menus on the control panel as described below.

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User's Guide

Important Instructions

Settings > General Settings > System Administration > Restore Default Settings > All Settings

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User's Guide

Printer Basics

Printer Basics

Part Names and Functions

A	Control panel	Operates the printer.
		You can change the angle of the control panel.
B	Paper cassette 1 or Paper cassette (C1)	Loads paper.
C	Paper cassette 2 (C2)	Optional paper cassette unit.
		Loads paper.

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Printer Basics

A	Edge guides	Feeds the paper straight into the printer. Slide to the edges of the
		paper.
B	Paper support	Supports loaded paper.
C	Feeder guard	Prevents foreign substance from entering the printer. Usually keep
		this guard closed.
D	Rear paper feed (B)	Loads paper.
E	Output tray	Holds the ejected paper.
F	Edge guides	Feeds the paper straight into the printer. Slide to the edges of the
		paper.
G	Paper cassette	Loads paper.

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Printer Basics

A		Printer cover (J)				Open when removing jammed paper inside the printer.
B		Print head				Fires ink.
C		Ink supply unit tray				Sets an ink supply unit.
D		Front cover (A)				Open when replacing ink supply unit.
E		Front cover lock				Locks the front cover.

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User's Guide

		Printer Basics
A	LAN port		Connects a LAN cable.
B	USB port		Connects a USB cable.
C	Service USB port		USB port for future use.
			Do not remove the sticker.
D	AC inlet		Connects the power cord.
E	Rear Cover (D)		Open when removing jammed paper.
F	Rear Cover (E)		Open when removing jammed paper.
G	Maintenance box cover (H)		Open when replacing the maintenance box.

Control Panel

A	Pass a smart device over this mark to print from the smart device directly.
B	Turns the printer on or off.
	Unplug the power cord when the power light is off.
C	Displays the home screen.
D	Displays the Paper Setting screen. You can select the paper size and paper type settings for each paper source.
E	Stops the current operation.
F	Applies to a variety of functions depending on the situation.
G	Press l, u, r and d to select the items. Press OK to confirm your selection or run the selected feature.
H	Returns to the previous screen.
I	Flashes when the printer is processing data.
	It turns on when there are queued jobs.
J	Flashes or turns on when an error occurs.

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Basic Screen Configuration

A	Indicates items that have been setup for the printer as icons. Select the icon to check the current settings or access
	each setting menu.
	This action bar is displayed on the home screen only.
B	Displays each mode.
C	Available buttons are displayed.

Icons displayed in the LCD Screen

The following icons are displayed on the LCD screen depending on the printer's status.

Displays the Supply Status screen.

You can check the approximate ink levels and the approximate service life of the maintenance box.

Indicates the network connection status.

Select the icon to check and change the current settings. This is the shortcut for the following menu.

Settings > General Settings > Network Settings > Wi-Fi Setup

The printer is not connected to a wired (Ethernet) network or unset it.

The printer is connected to a wired (Ethernet) network.

The printer is not connected to a wireless (Wi-Fi) network.

The printer is searching for SSID, unset IP address, or having a problem with a wireless (Wi-Fi) network.

The printer is connected to a wireless (Wi-Fi) network.

The number of bars indicates the signal strength of the connection. The more bars there are, the stronger the connection.

The printer is not connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP) mode.

The printer is connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP) mode.

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Indicates whether or not Quiet Mode is set for the printer. When this feature is enabled, the noise made by printer operations is reduced, but print speed may slow down. However, noises may not be reduced depending on the selected paper type and print quality.

Displays the Help screen. You can view the operating instructions or the solutions to problems.

Indicates that there is additional information. Select the icon to displays the message.

Indicates a problem with the items. Select the icon to check how to solve the problem.

Basic Operations

Move the focus using the u d l r buttons to select the items, and then press the OK button to confirm your selection or run the selected feature.

Move the focus to the setting item using the u d l r buttons, and then press the OK button to switch the item on or off.

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Printer Basics

To enter the value, name, address, and so on, move the focus to the input field using the u d l r buttons, and then press the OK button to display the on-screen keyboard.

Entering Characters

On-screen Keyboard

You can enter characters and symbols by using on-screen keyboard when you make network settings and so on.

Note:

Available icons vary depending on the setting item.

A	Indicates the character count.
B	Moves the cursor to the input position.
C	Switches between upper case and lower case or numbers and symbols.
	You can also switch them by using the	button.
D	Switches the character type. You can enter alphanumerics and symbols.
	You can also switch them by using the	button.
E	Changes the keyboard layout.
F	Enters frequently used email domain addresses or URLs by simply selecting the item.

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GEnters a space.

HConfirms the entered characters.

IDeletes a character to the left.

Viewing Animations

You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD screen.

Select on the home screen: Displays the help screen. Select How To and then select the items that you want to view.

Select How To at the bottom of the operation screen: Displays the context-sensitive animation.

A	Indicates the total number of steps and the current step number.
	In the example above, it shows step 2 from 4 steps.
B	Press l button to return to the previous step.
C	Indicates your progress through the current step. The animation repeats when the progress bar reaches the end.
D	Press r button to move to the next step.

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User's Guide

Preparing the Printer

Preparing the Printer

Loading Papers

Available Paper and Capacities

Epson recommends using genuine Epson paper to ensure high-quality printouts.

Genuine Epson Paper

Note:

Genuine Epson paper is not available when printing with the Epson universal printer driver.

Media Name	Size	Loading Capacity (Sheets)			2-Sided Print-
					ing
		Paper Cassette	Paper Cassette	Rear Paper
		1	2	Feed
Epson Bright	A4	200	400	50	Auto, Manual*
White Ink Jet Pa-
per
Epson Matte Pa-	A4	50	–	20	–
per-Heavyweight
Epson Double-Si-	A4	50	–	20	–
ded Matte Paper
Epson Photo	A4	80	–	70	–
Quality Ink Jet
Paper

*Only use the rear paper feed to print 2-sided print jobs manually. You can load up to 30 sheets for paper with one side already printed.

Note:

The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support.

When printing on genuine Epson paper at a user defined size, only Standard or Normal print quality settings are available. Although some printer drivers allow you to select a better print quality, the printouts are printed using

Standard or Normal.

Commercially Available Paper

Note:

Half letter, SP1 (210×270 mm), SP2 (210×149 mm), SP3 (100×170 mm), SP4 (130×182 mm), SP5 (192×132 mm) and 16K (195×270 mm) sizes are not available when printing with the PostScript printer driver.

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Media Name	Size		Loading Capacity (Sheets or Envelopes)				2-Sided
							Printing
			Paper Cassette 1		Paper	Rear
					Cassette	Paper
					2	Feed
Plain paper, Copy	Letter, A4, Executive*3, B5, A5, SP1		Up to the line indicated by the			80	Auto,
paper	(210×270 mm)*3, 16K (195×270			symbol on the edge guide.			Manual*1*
Letterhead	mm)						2
Recycled paper	Legal, 8.5×13 in, Half letter*3, A6,		Up to the line indicated by the			80	Manual*1*
Color paper	B6, SP2 (210×149 mm)*3, SP3			symbol on the edge guide.			2
Preprinted paper	(100×170 mm)*3, SP4 (130×182
	mm)*3
High quality
	SP5 (192×132 mm)*3		Up to the line		–	80	Manual*1*
plain paper
			indicated by the				2
				symbol on
			the edge guide.
	User Defined*3 (mm)		Up to the line		–	80	Manual*1*
	89×127 to 100×148		indicated by the				2
				symbol on
			the edge guide.
	User Defined*3 (mm)		Up to the line indicated by the			80	Manual*1*
	100×148 to 148×210			symbol on the edge guide.			2
	215.9×297 to 355.6
	User Defined*3 (mm)		Up to the line indicated by the			80	Auto,
	148×210 to 215.9×297			symbol on the edge guide.			Manual*1*
							2
	User Defined*3 (mm)		–		–	80	Manual*2
	64 to 89×127
	User Defined*3 (mm)		–		–	1	Manual
	215.9×355.6 to 6000

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Media Name	Size	Loading Capacity (Sheets or Envelopes)			2-Sided
					Printing
		Paper Cassette 1	Paper	Rear
			Cassette	Paper
			2	Feed
Thick paper	Letter, A4, Executive*3 , B5, A5, SP1	90	250	30	Auto,
(91 to 160 g/m2)	(210×270 mm)*3, 16K (195×270				Manual*1*
	mm)				4
	Legal, 8.5×13 in, Half letter*3, A6,	90	250	30	Manual*1*
	B6, SP2 (210×149 mm)*3, SP3				4
	(100×170 mm)*3, SP4 (130×182
	mm)*3
	SP5 (192×132 mm)*3	90	–	30	Manual*1*
					4
	User Defined*3 (mm)	90	–	30	Manual*1*
	89×127 to 100×148				4
	User Defined*3 (mm)	90	250	30	Manual*1*
	100×148 to 148×210				4
	215.9×297 to 355.6
	User Defined*3 (mm)	90	250	30	Auto,
	148×210 to 215.9×297				Manual*1*
					4
	User Defined*3 (mm)	–	–	30	Manual*4
	64 to 89×127
	User Defined*3 (mm)	–	–	1	Manual
	215.9×355.6 to 1117.6
Thick paper	Legal, 8.5×13 in, Letter, A4,	–	–	30	Manual*4
(161 to 256 g/m2)	Executive*3, B5, A5, Half letter*3, A6,
	B6, SP1 (210×270 mm)*3, SP2
	(210×149 mm)*3, SP3 (100×170
	mm)*3, SP4 (130×182 mm)*3, SP5
	(192×132 mm)*3, 16K (195×270
	mm)
	User Defined*3 (mm)	–	–	30	Manual*4
	64×127 to 215.9×355.6
	User Defined*3 (mm)	–	–	1	Manual
	215.9×355.6 to 1117.6
Envelope	Envelope #10, Envelope DL,	10	–	10	–
	Envelope C6
	Envelope C4	–	–	1	–

*1 Only use the rear paper feed to print 2-sided print jobs manually.

*2 You can load up to 30 sheets for paper with one side already printed.

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Preparing the Printer

*3 Only printing from computer is available.

*4 You can load up to 5 sheets for paper with one side already printed.

Related Information

& “Part Names and Functions” on page 13

Paper Handling Precautions

Read the instruction sheets supplied with the paper.

Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

If the paper is curled, flatten it or curl it slightly in the opposite direction before loading. Printing on curled paper may cause paper jams and smears on the printout.

Do not use paper that is wavy, torn, cut, folded, damp, too thick, too thin, or paper that has stickers stuck to it. Using these types of paper causes paper jams and smears on the printout.

Make sure you are using long-grain paper. If you are not sure what type of paper you are using, check the paper packaging or contact the manufacturer to confirm the paper specifications.

Related Information

& “Printer Specifications” on page 113

Loading Paper in the Paper Cassette

Note:

If the optional paper cassette unit is installed, do not pull out two paper cassettes at the same time.

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User's Guide

Preparing the Printer

1.Check that the printer is not operating, and then pull out the paper cassette.

2.Slide the front edge guide to its maximum position, and then slide the side edge guides to adjust to the paper size you want to use.

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Note:

When using paper larger than A4 size, extend the paper cassette.

3.Load paper with the printable side facing down, and then slide the front edge guide to the edge of the paper.

cImportant:

Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line indicated by the symbol inside the edge guide. For thick paper, do not load above the line indicated by the symbol inside the edge guide.

4.Insert the paper cassette all the way.

5.On the control panel, set the size and type of the paper you loaded in the paper cassette.

Note:

You can also display the paper size and paper type settings screen by pressing the button on the control panel.

6.Slide out the output tray when loading paper longer than A4 size.

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Related Information

&“Paper Handling Precautions” on page 24

&“Available Paper and Capacities” on page 21

&“List of Paper Type” on page 30

&“Loading Envelopes and Precautions” on page 29

Loading Paper in the Rear Paper Feed

1.Open the feeder guard and pull out the paper support.

2.Slide the edge guides.

3.Load paper at the center of the rear paper feed with the printable side facing up.

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cImportant:

Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line just under the triangle symbol inside the edge guide.

Load paper short edge first. However, when you have set the long edge as the width of the user defined size, load paper long edge first.

Pre-punched paper

Note:

You can use pre-punched paper under the following conditions. Automatic 2-sided printing is not available for prepunched paper.

Loading capacity: One sheet

Available size: A4, B5, A5, A6, Letter, Legal

Binding holes: Do not load paper with the binding holes at the top or the bottom. Adjust the print position of your file to avoid printing over the holes.

4.Slide the edge guides to the edges of the paper.

5.On the control panel, set the size and type of the paper you loaded in the rear paper feed.

Note:

You can also display the paper size and paper type settings screen by pressing the button on the control panel.

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6.Slide out the output tray when loading paper longer than A4 size.

Note:

Return the remaining paper to its package. If you leave it in the printer, the paper may curl or the print quality may decline.

Related Information

&“Paper Handling Precautions” on page 24

&“Available Paper and Capacities” on page 21

&“List of Paper Type” on page 30

&“Loading Envelopes and Precautions” on page 29

&“Loading Long Papers” on page 30

Loading Envelopes and Precautions

Load envelopes in the center of the rear paper feed short edge first with the flap facing down, and slide the edge guides to the edges of the envelopes.

Load envelopes in the paper cassettewith the flap facing up, and then slide the edge guides to the edges of the envelopes.

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Preparing the Printer

Fan and align the edges of the envelopes before loading. When the stacked envelopes are puffed up with air, press them down to flatten them before loading.

Do not use envelopes that are curled or folded. Using these envelopes causes paper jams and smears on the printout.

Do not use envelopes with adhesive surfaces on the flaps or window envelopes.

Avoid using envelopes that are too thin, as they may curl during printing.

Related Information

&“Available Paper and Capacities” on page 21

&“Loading Paper in the Paper Cassette” on page 24

&“Loading Paper in the Rear Paper Feed” on page 27

Loading Long Papers

Only use the rear paper feed to load long paper. Before loading paper in the printer, cut the paper to the size you want to print. Select User-Defined as the paper size setting.

Make sure the end of the paper is cut perpendicularly. A diagonal cut may cause paper feed problems.

Long paper cannot be held in the output tray. Prepare a box and so on to make sure that paper does not fall on the floor.

Do not touch paper that is being fed or ejected. It could injure your hand or cause print quality to decline.

Related Information

&“Available Paper and Capacities” on page 21

&“Loading Paper in the Rear Paper Feed” on page 27

List of Paper Type

To obtain optimum printing results, select the paper type that suits the paper.

Media Name	Media Type
	Control Panel	Printer Driver	PostScript Printer	Epson Universal Printer
			Driver	Driver
Epson Bright White	Plain paper	Plain paper	Plain	Plain
Ink Jet Paper

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