Epson WorkForce Pro WF-3825DWF User Manual

User's Guide

Printing

Copying

Scanning

Faxing

Maintaining the Printer

Solving Problems

NPD6431-01 EN

Contents

Guide to This Manual

Introduction to the Manuals. . . . . . . . . . . . . . . . . . .7 Searching for Information. . . . . . . . . . . . . . . . . . . . 7 Printing Only the Pages You Need. . . . . . . . . . . . . . 8 About T his Manual. . . . . . . . . . . . . . . . . . . . . . . . . 8 Marks and Symbols. . . . . . . . . . . . . . . . . . . . . . . 8 Notes on Screenshots and Illustrations. . . . . . . . . 9 Operating System References. . . . . . . . . . . . . . . . 9 Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Copyright. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Important Instructions

Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . 13

Safety Instructions for Ink. . . . . . . . . . . . . . . . . 13

Printer Advisories and Warnings. . . . . . . . . . . . . . 14

Advisories and Warnings for Setting Up the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Advisories and Warnings for Using the Printer. . 14 Advisories and Warnings for Using the Touchscreen. . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Advisories and Warnings for Using the

Printer with a Wireless Connection. . . . . . . . . . .15 Advisories and Warnings for Transporting or Storing the Printer. . . . . . . . . . . . . . . . . . . . . . . 15

Protecting Your Personal Information. . . . . . . . . . . 15

Part Names and Functions

Front. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Inside. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Rear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Guide to the Control Panel

Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Home Screen Conf iguration. . . . . . . . . . . . . . . . . . 22 Guide to the Network Icon. . . . . . . . . . . . . . . . . 23 Menu Screen Configuration. . . . . . . . . . . . . . . . . . 24 Entering Characters. . . . . . . . . . . . . . . . . . . . . . . . 25 Viewing Animations. . . . . . . . . . . . . . . . . . . . . . . 25

Loading Paper

Paper Handling Precautions. . . . . . . . . . . . . . . . . . 28

Paper Size and Type Settings. . . . . . . . . . . . . . . . . .28

List of Paper Type. . . . . . . . . . . . . . . . . . . . . . . 29

Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Loading Pre-punched Paper. . . . . . . . . . . . . . . . 30

Loading Long Papers. . . . . . . . . . . . . . . . . . . . . 31

Placing Originals

Placing Originals. . . . . . . . . . . . . . . . . . . . . . . . . . 33

Originals that are not Supported by the ADF. . . . . . 34

Inserting and Removing a Memory

Device

Inserting and Removing an External USB Device. . .36

Sharing Data on a Memory Device. . . . . . . . . . . . . 36

Printing

Printing Documents. . . . . . . . . . . . . . . . . . . . . . . .39

Printing from a Computer - Windows. . . . . . . . . 39 Printing from a Computer - Mac OS. . . . . . . . . . 63 Printing Documents from Smart Devices (iOS). . 71 Printing Documents from Smart Devices (Android). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Printing on Envelopes. . . . . . . . . . . . . . . . . . . . . . 73

Printing on Envelopes from a Computer (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Printing on Envelopes from a Computer

(Mac OS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Printing Photos. . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Printing JPEG Files from a Memory Device. . . . .74 Printing TIFF Files from a Memory Device. . . . . 75

Printing Web Pages. . . . . . . . . . . . . . . . . . . . . . . . 77

Printing Web Pages from a Computer. . . . . . . . . 77 Printing Web Pages from Smart Devices. . . . . . . 77

Printing Using a Cloud Service. . . . . . . . . . . . . . . . 78

Registering to Epson Connect Service from

the Control Panel. . . . . . . . . . . . . . . . . . . . . . . . 78

Copying

Available Copying Methods. . . . . . . . . . . . . . . . . . 81

Copying Originals. . . . . . . . . . . . . . . . . . . . . . . 81 Copying on 2-Sides. . . . . . . . . . . . . . . . . . . . . . 82 Copying by Enlarging or Reducing. . . . . . . . . . . 82 Copying Multiple Originals onto One Sheet. . . . .83 Copying in Page Order. . . . . . . . . . . . . . . . . . . . 84 Copying Originals Using Good Quality. . . . . . . . 84 Copying ID card. . . . . . . . . . . . . . . . . . . . . . . . 85

2

Basic Menu Options for Copying. . . . . . . . . . . . . . 85

Color Mode:. . . . . . . . . . . . . . . . . . . . . . . . . . . 85

(2-Sided):. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Density:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Advanced Menu Options for Copying. . . . . . . . . . . 86

Paper Setting:. . . . . . . . . . . . . . . . . . . . . . . . . . 86 Reduce/Enlarge:. . . . . . . . . . . . . . . . . . . . . . . . .86 Original Size:. . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Multi-Page:. . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Original Type:. . . . . . . . . . . . . . . . . . . . . . . . . . 87 Finishing:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Orientation (Original):. . . . . . . . . . . . . . . . . . . .87 Image Quality:. . . . . . . . . . . . . . . . . . . . . . . . . . 87 Binding Margin:. . . . . . . . . . . . . . . . . . . . . . . . .88 Reduce to Fit Paper:. . . . . . . . . . . . . . . . . . . . . . 88 Remove Shadow:. . . . . . . . . . . . . . . . . . . . . . . . 88 Remove Punch Holes:. . . . . . . . . . . . . . . . . . . . 88 ID Card Copy:. . . . . . . . . . . . . . . . . . . . . . . . . . 88 Clear All Settings:. . . . . . . . . . . . . . . . . . . . . . . 88

Scanning

Available Scanning Methods. . . . . . . . . . . . . . . . . .90

Scanning Originals to a Network Folder. . . . . . . . . 90

Destination Menu Options for Scanning to a Folder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Scan Menu Options for Scanning to a Folder. . . . 92

Scanning Originals to an Email. . . . . . . . . . . . . . . .93

Recipient Menu Options for Scanning to an

Email. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Scan Menu Options for Scanning to an Email. . . 94

Scanning Originals to a Computer. . . . . . . . . . . . . 96

Scanning Originals to a Memory Device. . . . . . . . . 97

Basic Menu Options for Scanning to a

Memory Device. . . . . . . . . . . . . . . . . . . . . . . . . 97 Advanced Menu Options for Scanning to a Memory Device. . . . . . . . . . . . . . . . . . . . . . . . . 98

Scanning Originals to the Cloud. . . . . . . . . . . . . . . 99

Basic Menu Options for Scanning to the Cloud. . 99 Advanced Menu Options for Scanning to the Cloud. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Scanning Using WSD. . . . . . . . . . . . . . . . . . . . . . 100

Setting Up a WSD Port. . . . . . . . . . . . . . . . . . . 101

Scanning Originals to a Smart Device. . . . . . . . . . 102

Faxing

Before Using Fax Features. . . . . . . . . . . . . . . . . . .104 Overview of this Printer's Fax Features. . . . . . . . . 104

Feature: Sending Faxes. . . . . . . . . . . . . . . . . . 104 Feature: Receiving Faxes. . . . . . . . . . . . . . . . . . 105

Feature: PC-FAX Send/Receive

(Windows/Mac OS). . . . . . . . . . . . . . . . . . . . .105 Features: Various Fax Reports. . . . . . . . . . . . . . 106 Feature: Security when Sending and

Receiving Faxes. . . . . . . . . . . . . . . . . . . . . . . . 106

Features: Other Useful Features. . . . . . . . . . . 106 Sending Faxes Using the Printer. . . . . . . . . . . . . . 107 Selecting Recipients. . . . . . . . . . . . . . . . . . . . . 107 Various Ways of Sending Faxes. . . . . . . . . . . . . 108 Receiving Faxes on the Printer. . . . . . . . . . . . . . . 110 Receiving Incoming Faxes. . . . . . . . . . . . . . . . .111 Receiving Faxes by Making a Phone Call. . . . . . 112

Viewing Received Faxes Saved in the Printer

on the LCD Screen. . . . . . . . . . . . . . . . . . . . . . 113 Menu Options for Faxing. . . . . . . . . . . . . . . . . . . 114 Recipient. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Fax Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . 114 More. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Menu Options for Inbox. . . . . . . . . . . . . . . . . . . . 117 Open Inbox (XX Unread). . . . . . . . . . . . . . . . . 117 Using Other Faxing Features. . . . . . . . . . . . . . . . .118 Printing Fax Report Manually. . . . . . . . . . . . . . 118 Sending a Fax from a Computer. . . . . . . . . . . . . . 119

Sending Documents Created Using an

Application (Windows). . . . . . . . . . . . . . . . . . 119 Sending Documents Created Using an

Application (Mac OS). . . . . . . . . . . . . . . . . . . .121 Receiving Faxes on a Computer. . . . . . . . . . . . . . .122 Checking for New Faxes (Windows). . . . . . . . . 123 Checking for New Faxes (Mac OS). . . . . . . . . . 124

Canceling the Feature that Saves Incoming

Faxes to the Computer. . . . . . . . . . . . . . . . . . . 125

Maintaining the Printer

Checking the Status of Consumables. . . . . . . . . . . 127 Improving Print, Copy, Scan, and Fax Quality. . . . 127 Adjusting the Print Quality. . . . . . . . . . . . . . . . 127 Checking and Cleaning the Print Head. . . . . . . 128 Preventing nozzle clogging. . . . . . . . . . . . . . . . 130 Aligning the Print Head. . . . . . . . . . . . . . . . . . 130 Cleaning the Paper Path for Ink Smears. . . . . . .130 Cleaning the Scanner Glass. . . . . . . . . . . . . . . .130 Cleaning the ADF. . . . . . . . . . . . . . . . . . . . . . 131

3

Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . 134

Saving Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Saving Power (Control Panel). . . . . . . . . . . . . . 134

Installing or Uninstalling Applications Separately. 135

Installing the Applications Separately. . . . . . . . 135

Adding the Printer (for Mac OS Only). . . . . . . .137

Uninstalling Applications. . . . . . . . . . . . . . . . . 137

Updating Applications and Firmware. . . . . . . . 139

Transporting and Storing the Printer. . . . . . . . . . . 140

Solving Problems

T he Printer Does Not Work as Expected. . . . . . . . 144

T he Printer Does Not Turn On or Of f. . . . . . . . 144 Power Turns Of f Automatically. . . . . . . . . . . . . 144 Paper Does Not Feed Properly. . . . . . . . . . . . . 144 Cannot Print. . . . . . . . . . . . . . . . . . . . . . . . . . 148 Cannot Start Scanning. . . . . . . . . . . . . . . . . . . 165 Cannot Send or Receive Faxes. . . . . . . . . . . . . .177 Cannot Operate the Printer as Expected. . . . . . 192

A Message is Displayed on the LCD Screen. . . . . . 196

Paper Gets Jammed. . . . . . . . . . . . . . . . . . . . . . . 198

Preventing Paper Jams. . . . . . . . . . . . . . . . . . . 198

It is Time to Replace the Ink Cartridges. . . . . . . . . 199

Ink Cartridge Handling Precautions. . . . . . . . . 199 Replacing Ink Cartridges. . . . . . . . . . . . . . . . . 201 Continue Printing Temporarily without

Replacing Ink Cartridges. . . . . . . . . . . . . . . . . 201

It is Time to Replace the Maintenance Box. . . . . . .205

Maintenance Box Handling Precautions. . . . . . 205

Replacing a Maintenance Box. . . . . . . . . . . . . . 206

Printing, Copying, Scanning, and Faxing

Quality is Poor. . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Print Quality is Poor. . . . . . . . . . . . . . . . . . . . .207 Copy Quality is Poor. . . . . . . . . . . . . . . . . . . . 216 Scanned Image Problems. . . . . . . . . . . . . . . . . 223 T he Quality of the Sent Fax is Poor. . . . . . . . . . 225 Received Fax Quality is Poor. . . . . . . . . . . . . . .227

Cannot Solve Problem. . . . . . . . . . . . . . . . . . . . . 228

Cannot Solve Printing or Copying Problems. . . 228

Adding or Replacing the Computer or Devices

Connecting to a Printer that has been

Connected to the Network. . . . . . . . . . . . . . . . . . 231

Using a Network Printer from a Second

Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 Using a Network Printer from a Smart Device. . 232

Re-setting the Network Connection. . . . . . . . . . . 232

When Replacing the Wireless Router. . . . . . . . .232 When Changing the Computer. . . . . . . . . . . . . 233 Changing the Connection Method to the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 234 Making Wi-Fi Settings from the Control Panel. .236

Connecting a Smart Device and Printer Directly

(Wi-Fi Direct). . . . . . . . . . . . . . . . . . . . . . . . . . . 239

About Wi-Fi Direct. . . . . . . . . . . . . . . . . . . . . 239 Connecting to an iPhone, iPad or iPod touch

using Wi-Fi Direct. . . . . . . . . . . . . . . . . . . . . . 240 Connecting to Android Devices using Wi-Fi Direct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243 Connecting to Devices other than iOS and Android using Wi-Fi Direct. . . . . . . . . . . . . . . 244 Disconnecting Wi-Fi Direct (Simple AP) Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . 247 Changing the Wi-Fi Direct (Simple AP)

Settings Such as the SSID. . . . . . . . . . . . . . . . . 247

Checking the Network Connection Status. . . . . . . 248

Checking the Network Connection Status

from the Control Panel. . . . . . . . . . . . . . . . . . . 249 Printing a Network Connection Report. . . . . . . 250 Printing a Network Status Sheet. . . . . . . . . . . . 255 Checking the Network of the Computer

(Windows only). . . . . . . . . . . . . . . . . . . . . . . . 256

Product Information

Paper Information. . . . . . . . . . . . . . . . . . . . . . . . 258

Available Paper and Capacities. . . . . . . . . . . . . 258

Unavailable Paper Types. . . . . . . . . . . . . . . . . . 261

Consumable Products Information. . . . . . . . . . . . 262

Ink Cartridge Codes. . . . . . . . . . . . . . . . . . . . .262

Maintenance Box Code. . . . . . . . . . . . . . . . . . .263

Sof tware Information. . . . . . . . . . . . . . . . . . . . . . 263

Software for Printing. . . . . . . . . . . . . . . . . . . . 263 Sof tware for Scanning. . . . . . . . . . . . . . . . . . . .267 Sof tware for Faxing. . . . . . . . . . . . . . . . . . . . . 267 Sof tware for Package Creation. . . . . . . . . . . . . .268 Software for Making Settings or Managing

Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269 Software for Updating. . . . . . . . . . . . . . . . . . . 271

Settings Menu List. . . . . . . . . . . . . . . . . . . . . . . . 272

General Settings. . . . . . . . . . . . . . . . . . . . . . . . 272

Supply Status. . . . . . . . . . . . . . . . . . . . . . . . . . 285

Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . 285

Print Status Sheet. . . . . . . . . . . . . . . . . . . . . . . 286

Print Counter. . . . . . . . . . . . . . . . . . . . . . . . . .286

User Settings. . . . . . . . . . . . . . . . . . . . . . . . . . 286

Customer Research:. . . . . . . . . . . . . . . . . . . . . 287

4

Restore Default Settings. . . . . . . . . . . . . . . . . . 287

Firmware Update. . . . . . . . . . . . . . . . . . . . . . . 287

Product Specif ications. . . . . . . . . . . . . . . . . . . . . 287

Printer Specif ications. . . . . . . . . . . . . . . . . . . . 287 Scanner Specif ications. . . . . . . . . . . . . . . . . . . 289 ADF Specif ications. . . . . . . . . . . . . . . . . . . . . .289 Fax Specif ications. . . . . . . . . . . . . . . . . . . . . . .289 Using Port for the Printer. . . . . . . . . . . . . . . . . 290 Interface Specif ications. . . . . . . . . . . . . . . . . . . 291 Network Specif ications. . . . . . . . . . . . . . . . . . . 291 Supported T hird Party Services. . . . . . . . . . . . . 294 Memory Device Specif ications. . . . . . . . . . . . . 294 Supported Data Specif ications. . . . . . . . . . . . . .295 Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . 295 Electrical Specif ications. . . . . . . . . . . . . . . . . . 296 Environmental Specif ications. . . . . . . . . . . . . . 296 Installation Location and Space. . . . . . . . . . . . .297 System Requirements. . . . . . . . . . . . . . . . . . . . 298

Regulatory Information. . . . . . . . . . . . . . . . . . . . 298

Standards and Approvals. . . . . . . . . . . . . . . . . 298 Restrictions on Copying. . . . . . . . . . . . . . . . . . 300

Administrator Information

Connecting the Printer to the Network. . . . . . . . . 302

Before Making Network Connection. . . . . . . . . 302 Connecting to the Network from the Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Settings to Use the Printer. . . . . . . . . . . . . . . . . . .306

Using the Print Functions. . . . . . . . . . . . . . . . . 306 Setting Up AirPrint. . . . . . . . . . . . . . . . . . . . . 312 Configuring a Mail Server. . . . . . . . . . . . . . . . .313 Setting a Shared Network Folder. . . . . . . . . . . . 317 Making Contacts Available. . . . . . . . . . . . . . . . 333 Preparing to Scan. . . . . . . . . . . . . . . . . . . . . . .340 Making Fax Features Available. . . . . . . . . . . . . 342 Making Basic Operation Settings for the Printer 352 Problems when Making Settings. . . . . . . . . . . . 355

Managing the Printer. . . . . . . . . . . . . . . . . . . . . . 356

Disabling the External Interface. . . . . . . . . . . . 356

Monitoring a Remote Printer. . . . . . . . . . . . . . 357

Backing Up the Settings. . . . . . . . . . . . . . . . . . 358

Advanced Security Settings. . . . . . . . . . . . . . . . . .359

Security Settings and Prevention of Danger. . . . 359 Controlling Using Protocols. . . . . . . . . . . . . . . 360 Using a Digital Certif icate. . . . . . . . . . . . . . . . .364 SSL/TLS Communication with the Printer. . . . .369 Solving Problems for Advanced Security. . . . . . 370

Where to Get Help

Technical Support Web Site. . . . . . . . . . . . . . . . . .376

Contacting Epson Support. . . . . . . . . . . . . . . . . . 376

Before Contacting Epson. . . . . . . . . . . . . . . . . 376 Help for Users in Europe. . . . . . . . . . . . . . . . . .376 Help for Users in Taiwan. . . . . . . . . . . . . . . . . .376 Help for Users in Australia. . . . . . . . . . . . . . . . 377 Help for Users in New Zealand. . . . . . . . . . . . . 377

5

Guide to This Manual

Introduction to the Manuals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Searching for Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Printing Only the Pages You Need. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

About T his Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Copyright. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Guide to This Manual > Searching for Information

Introduction to the Manuals

The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications.

Important Safety Instructions (paper manual)

Provides you with instructions to ensure the safe use of this printer.

Start Here (paper manual)

Provides you with information on setting up the printer and installing the software.

User's Guide (digital manual)

This manual. This manual is available as PDF and Web manuals. Provides overall information and instructions on using the printer, on network settings when using the printer on a network, and on solving problems.

You can obtain the latest versions of the above manuals with the following methods.

Paper manual

Visit the Epson Europe support website at http://www.epson.eu/support, or the Epson worldwide support website at http://support.epson.net/.

Digital manual

To view the Web manual, visit the following website, enter the product name, and then go to Support. http://epson.sn

Searching for Information

The PDF manual allows you to search for information you are looking for by keyword, or jump directly to specific ections using the bookmarks. This section explains how to use a PDF manual that has been opened in Adobe Acrobat Reader DC on your computer.

Searching by keyword

Click Edit > Advanced Search. Enter the keyword (text) for information you want to find in the search window, and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.

Jumping directly from bookmarks

Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard.

Windows: Hold down Alt. and then press ←.

7

Guide to This Manual > About This Manual > Marks and Symbols

Mac OS: Hold down the command key, and then press ←.

Printing Only the Pages You Need

You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.

To specify a series of pages, enter a hyphen between the start page and the end page. Example: 20-25

To specify pages that are not in series, divide the pages with commas. Example: 5, 10, 15

About This Manual

This section explains the meaning of marks and symbols, notes on descriptions, and operating system reference information used in this manual.

Marks and Symbols

!Caution:

Instructions that must be followed carefully to avoid bodily injury.

cImportant:

Instructions that must be observed to avoid damage to your equipment.

Note:

Provides complementary and reference information.

8

Guide to This Manual > About This Manual > Operating System References

Related Information

& Links to related sections.

Notes on Screenshots and Illustrations

Screenshots of the printer driver are from Windows 10 or macOS High Sierra. The content displayed on the screens varies depending on the model and situation.

Illustrations used in this manual are examples only. Although there may be slight differences depending on themodel, the method of operation is the same.

Some of the menu items on the LCD screen vary depending on the model and settings.

You can read the QR code using dedicated app.

Operating System References

Windows

In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP", "Windows Server 2019", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.

Microsoft® Windows® 10 operating system

Microsoft® Windows® 8.1 operating system

Microsoft® Windows® 8 operating system

Microsoft® Windows® 7 operating system

Microsoft® Windows Vista® operating system

Microsoft® Windows® XP operating system

Microsoft® Windows® XP Professional x64 Edition operating system

Microsoft® Windows Server®2019 operating system

Microsoft® Windows Server®2016 operating system

Microsoft® Windows Server®2012 R2 operating system

Microsoft® Windows Server®2012 operating system

Microsoft® Windows Server®2008 R2 operating system

Microsoft® Windows Server®2008 operating system

Microsoft® Windows Server®2003 R2 operating system

Microsoft® Windows Server®2003 operating system

Mac OS

In this manual, "Mac OS" is used to refer to macOS Catalina, macOS Mojave, macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.

9

Guide to This Manual > Copyright

Trademarks

EPSON®is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation.

Epson Scan 2 software is based in part on the work of the Independent JPEG Group.

libtiff

Copyright © 1988-1997 Sam Leffler Copyright © 1991-1997 Silicon Graphics, Inc.

Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.

THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.

Microsoft®, Windows®, Windows Server®, and Windows Vista® are registered trademarks of Microsoft Corporation.

Apple, Mac, macOS, OS X, Bonjour, ColorSync, Safari, AirPrint, iPad, iPhone, iPod touch, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries.

Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards.

Chrome, Google Play, and Android are trademarks of Google LLC.

Adobe and Adobe Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Firefox is a trademark of the Mozilla Foundation in the U.S. and other countries.

Mopria® and the Mopria® Logo are registered and/or unregistered trademarks and service marks of Mopria Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.

Copyright

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information herein. The

10

Guide to This Manual > Copyright

information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.

Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation.

© 2020 Seiko Epson Corporation

The contents of this manual and the specifications of this product are subject to change without notice.

11

Important Instructions

Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Printer Advisories and Warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Protecting Your Personal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Important Instructions > Safety Instructions > Safety Instructions for Ink

Safety Instructions

Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the printer.

Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols.

http://support.epson.net/symbols

Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

Be sure your AC power cord meets the relevant local safety standard.

Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, scanner unit, or options by yourself, except as specifically explained in the printer's manuals.

Unplug the printer and refer servicing to qualified service personnel under the following conditions:

The power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust controls that are not covered by the operating instructions.

Place the printer near a wall outlet where the plug can be easily unplugged.

Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations subject to shocks, vibrations, high temperature or humidity.

Take care not to spill liquid on the printer and not to handle the printer with wet hands.

Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely affect the operation of cardiac pacemakers.

If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them immediately with water. If discomfort or vision problems remain after a thorough flushing, see a doctor immediately.

Avoid using a telephone during an electrical storm. There may be a remote risk of electric shock from lightning.

Do not use a telephone to report a gas leak in the vicinity of the leak.

Safety Instructions for Ink

Be careful when you handle used ink cartridges, as there may be some ink around the ink supply port.

If ink gets on your skin, wash the area thoroughly with soap and water.

If ink gets into your eyes, flush them immediately with water. If discomfort or vision problems continue after a thorough flushing, see a doctor immediately.

If ink gets into your mouth, see a doctor right away.

Do not disassemble the ink cartridge and the maintenance box; otherwise ink may get into your eyes or on your skin.

Do not shake ink cartridges too vigorously and do not drop them. Also, be careful not to squeeze them or tear their labels. Doing so may cause ink leakage.

Keep ink cartridges and maintenance box out of the reach of children.

13

Important Instructions > Printer Advisories and Warnings > Advisories and Warnings for Using the Printer

Printer Advisories and Warnings

Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference.

Advisories and Warnings for Setting Up the Printer

Do not block or cover the vents and openings in the printer.

Use only the type of power source indicated on the printer's label.

Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.

Avoid electrical outlets controlled by wall switches or automatic timers.

Keep the entire computer system away from potential sources of electromagnetic interference, such as loudspeakers or the base units of cordless telephones.

The power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over. Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter and leave the transformer.

If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.

If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short-circuit protection and over-current protection for the printer.

When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.

Place the printer on a flat, stable surface that extends beyond the base of the printer in all directions. The printer will not operate properly if it is tilted at an angle.

Allow space above the printer so that you can fully raise the document cover.

Leave enough space in front of the printer for the paper to be fully ejected.

Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct sunlight, strong light, or heat sources.

Advisories and Warnings for Using the Printer

Do not insert objects through the slots in the printer.

Do not put your hand inside the printer during printing.

Do not touch the white flat cable inside the printer.

Do not use aerosol products that contain flammable gases inside or around the printer. Doing so may cause fire.

Do not move the print head by hand; otherwise, you may damage the printer.

Be careful not to trap your fingers when closing the scanner unit.

Do not press too hard on the scanner glass when placing the originals.

14

Important Instructions > Protecting Your Personal Information

Always turn the printer off using the P button. Do not unplug the printer or turn off the power at the outlet until the P light stops flashing.

If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical outlet.

Advisories and Warnings for Using the Touchscreen

The LCD screen may contain a few small bright or dark spots, and because of its features it may have an uneven brightness. These are normal and do not indicate that it is damaged in any way.

Only use a dry, soft cloth for cleaning. Do not use liquid or chemical cleaners.

The exterior cover of the touchscreen could break if it receives a heavy impact. Contact your dealer if the panel surface chips or cracks, and do not touch or attempt to remove the broken pieces.

Press the touchscreen gently with your finger. Do not press force or operate with your nails.

Do not use sharp objects such as ball point pens or sharp pencils to perform operations.

Condensation inside the touchscreen due to abrupt changes in temperature or humidity may cause performance to deteriorate.

Advisories and Warnings for Using the Printer with a Wireless Connection

Radio waves from this printer may negatively affect the operation of medical electronic equipment, causing them to malfunction. When using this printer inside medical facilities or near medical equipment, follow directions from the authorized personnel representing the medical facilities, and follow all posted warnings and directions on the medical equipment.

Radio waves from this printer may negatively affect the operation of automatically controlled devices such as automatic doors or fire alarms, and could lead to accidents due to malfunction. When using this printer near automatically controlled devices, follow all posted warnings and directions on these devices.

Advisories and Warnings for Transporting or Storing the Printer

When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak.

Before transporting the printer, make sure that the print head is in the home (far right) position.

Protecting Your Personal Information

When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's memory by selecting Settings > Restore Default Settings > Clear All Data and Settings on the control panel.

15

Part Names and Functions

Front. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Inside. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Rear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Part Names and Functions > Front

Front

A	ADF (Automatic Document Feeder) cover			Open when removing jammed originals in the ADF.
B	ADF input tray			Feeds originals automatically.
C	ADF edge guide			Feeds originals straight into the printer. Slide to the edge of the
				originals.
D	ADF document support			Supports originals over A4 size.
E	ADF output tray			Holds originals ejected from the ADF.
F	Paper cassette			Loads paper.

A	Output tray	Holds the ejected paper.
B	Edge guide	Feeds the paper straight into the printer. Slide to the edges of the
		paper.

17

Part Names and Functions > Inside

C		Paper cassette					Loads paper.

A	Document cover	Blocks external light while scanning.
B	Scanner glass	Place the originals. You can place the originals that are not fed from
		the ADF such as envelopes or thick books.
C	Control panel	Allows you to make settings and perform operations on the printer.
		Also displays the printer’s status.
D	External interface USB port	Connects memory devices.

Inside

A	Scanner unit	Scans placed originals. Open when replacing ink cartridges or
		removing jammed paper inside the printer.

18

Part Names and Functions > Rear

B	Ink cartridge holder	Install the ink cartridges. Ink is ejected from the print head nozzles
		underneath.

Rear

A	Maintenance box cover	Remove when replacing the maintenance box. The maintenance
		box is a container that collects a very small amount of surplus ink
		during cleaning or printing.
B	Rear cover	Remove when removing jammed paper.
C	LAN port	Connects a LAN cable.
D	USB port	Connects a USB cable to connect with a computer.
E	AC inlet	Connects the power cord.
F	LINE port	Connects a phone line.
G	EXT. port	Connects external phone devices.

19

Guide to the Control Panel

Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Home Screen Conf iguration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Menu Screen Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Entering Characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Viewing Animations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Guide to the Control Panel > Control Panel

Control Panel

A	Turns the printer on or off.
	Unplug the power cable after checking that the power light is off.
B	Displays the Supply Status screen. You can check the approximate ink levels and the approximate service life of
	the maintenance box. You can also replace the ink cartridges or print the Supply Status Sheet.
C	Displays the Network Connection Settings screen. Tap the icon to check and change the current settings.
D	Displays the Device Sound Settings screen. You can set Mute and Quiet Mode. You can also access the Sound
	menu from this screen.
E	Displays the list of settings registered to the Preset. You can also register new favorite settings.
F	Turns on when received documents that have not yet been read, printed, or saved, are stored in the printer's
	memory.
G	Displays the home screen.
H	Displays menus and messages. You can change the angle of the control panel.
	When no operations are performed for a specific length of time, the printer enters sleep mode and the display
	turns off. Tap anywhere on the touch screen to turn on the display. Depending on the current settings, pressing
	the power button wakes the printer from sleep mode.
I	Displays the Help screen.
	You can check solutions to problems from here.

21

Guide to the Control Panel > Home Screen Configuration

Home Screen Configuration

A		Displays the Supply Status screen. You can check the approximate ink levels and the
		approximate service life of the maintenance box. You can also replace the ink cartridges or print
		the Supply Status Sheet.
B		Displays the network connection status. See the following for more details.
		“Guide to the Network Icon” on page 23
C		Displays the Device Sound Settings screen. You can set Mute and Quiet Mode. You can also
		access the Sound menu from this screen. You can also make this setting from the Settings
		menu.
		Settings > General Settings > Basic Settings > Sound
			Indicates whether or not Quiet Mode is set for the printer. When this feature is
			enabled, the noise made by printer operations is reduced, but print speed may slow
			down. However, noises may not be reduced depending on the selected paper type
			and print quality.
			Indicates that Mute is set for the printer.
D		Displays the list of settings registered to the Preset.
		You can also register new favorite settings.
E		Displays the Fax Data Information screen. The number displayed indicates the number of faxes
		that have not yet been read, printed, or saved.

22

Guide to the Control Panel > Home Screen Configuration > Guide to the Network Icon

F	Displays each menu.
	Copy
	Allows you to copy documents.
	Scan
	Allows you to scan documents and save them to a memory device or a computer.
	Fax
	Allows you to send faxes.
	Memory Device
	Allows you to print JPEG or TIFF data on a memory device such as a USB flash drive connected to the printer
	Maintenance
	Displays the menus recommended to improve the quality of your printouts such as unclogging nozzles by printing
	a nozzle check pattern and performing head cleaning, and improving blurring or banding in your printouts by
	aligning the print head. You can also make this setting from the Settings menu.
	Settings > Maintenance
	Settings
	Allows you to make settings related to maintenance, printer settings, and operations.
G		Scrolls the screen to the right.

Guide to the Network Icon

The printer is not connected to a wired (Ethernet) network or unset it.

The printer is connected to a wired (Ethernet) network.

The printer is not connected to a wireless (Wi-Fi) network.

The printer is searching for SSID, unset IP address, or having a problem with a wireless (Wi-Fi) network.

The printer is connected to a wireless (Wi-Fi) network.

The number of bars indicates the signal strength of the connection. The more bars there are, the stronger the connection.

The printer is not connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP) mode.

The printer is connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP) mode.

23

Guide to the Control Panel > Menu Screen Configuration

Menu Screen Configuration

A	Returns to the previous screen.
B	Switches the list of settings using the tabs. The Advanced Settings tab displays other items that you can set as
	necessary.
C
	Displays the list of setting items. When			is displayed, you view additional information by selecting the icon.
	Make settings by selecting the item or adding a check mark.
	Grayed out items are not available. Select the item to check why it is unavailable.
	If any problems occur,		is displayed on the item. Select the icon to check how to solve the problem.
D	Starts operations using the current settings. Items vary depending on the menu.
	Copies	Displays the on-screen keypad allowing you to enter the number of copies.
	Preview	Displays a preview of the image before printing, copying, scanning, or sending faxes.
	x	Starts printing, copying, scanning, or sending faxes.

24

Guide to the Control Panel > Viewing Animations

Entering Characters

You can enter characters and symbols by using on-screen keyboard when you make network settings and so on.

A	Indicates the character count.
B	Moves the cursor to the input position.
C	Switches between upper case and lower case.
D	Switches the character type.
	ABC: Alphabet
	123#: Numbers and symbols
E	Enters frequently used email domain addresses or URLs by simply selecting the item.
F	Enters a space.
G	Enters character.
H	Deletes a character to the left. Deletes a character to the right when the cursor is at the start of the line and there are
	no characters to the left.

Viewing Animations

You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD screen.

Select: Displays the help screen. Select How To and select the items that you want to view.

25

Guide to the Control Panel > Viewing Animations

Select How To at the bottom of the operation screen: Displays the context-sensitive animation.

26

Loading Paper

Paper Handling Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Paper Size and Type Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Loading Paper > Paper Size and Type Settings

Paper Handling Precautions

Read the instruction sheets supplied with the paper.

To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper.

Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

If the paper is curled, flatten it or curl it slightly in the opposite direction before loading. Printing on curled paper may cause paper jams and smears on the printout.

Paper feed problems may occur frequently for manual 2-sided printing when printing on one side of preprinted paper. Reduce the number of sheets to half or less, or load one sheet of paper at a time if paper jams continue.

Make sure you are using long-grain paper. If you are not sure what type of paper you are using, check the paper packaging or contact the manufacturer to confirm the paper specifications.

Fan and align the edges of the envelopes before loading. When the stacked envelopes are puffed up with air, press them down to flatten them before loading.

Related Information

& “Unavailable Paper Types” on page 261

Paper Size and Type Settings

If you register the paper size and type on the screen displayed when you insert the paper cassette, the printer informs you when the registered information and print settings differ. This prevents you from wasting paper and

28

Loading Paper > Paper Size and Type Settings > List of Paper Type

ink by making sure you are not printing on the wrong paper size or printing in the wrong color due to using settings that do not match the paper type.

If displayed paper size and type differ from the loaded paper, select the item to change. If the settings match the loaded paper, close the screen.

Note:

You can also display the paper size and paper type settings screen by selecting Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setting.

List of Paper Type

To obtain optimum printing results, select the paper type that suits the paper.

Media Name	Media Type
	Control Panel	Printer Driver
Epson Business Paper	Plain paper	Plain paper
Epson Bright White Ink Jet Paper
Epson Ultra Glossy Photo Paper	Ultra Glossy	Epson Ultra Glossy
Epson Premium Glossy Photo Paper	Prem. Glossy	Epson Premium Glossy
Epson Premium Semigloss Photo	Prem. Semigloss	Epson Premium Semigloss
Paper
Epson Photo Paper Glossy	Glossy	Photo Paper Glossy
Epson Double-Sided Matte Paper	Matte	Epson Matte
Epson Matte Paper-Heavyweight	Matte	Epson Matte
Epson Photo Quality Ink Jet Paper	Photo Quality Ink Jet	Epson Photo Quality Ink Jet

29

Loading Paper > Loading Paper > Loading Pre-punched Paper

Loading Paper

You can load paper or envelopes by referring to the animations displayed on the printer's LCD screen.

Select , and then select How To > Load paper. Select the paper type and paper source you want to use to display the animations. Select Finish to close the animation screen.

Loading Pre-punched Paper

Load a single sheet of pre-punched paper in the paper cassette.

Paper size: A4, B5, A5, A6, Letter, Legal

Adjust the print position of your file to avoid printing over the holes.

Automatic 2-sided printing is not available for pre-punched paper.

Select Letterhead or Preprinted as the paper type setting.

30