Avaya 9641GS User Manual

Using Avaya 9621G/9641G/9641GS IP Deskphones H.323

Release 6.6

November 2014

Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—November 13, 2014—5:00 AM (UTC)

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			84	single stand-alone computing device. “Server” means a Designated
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	59	AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA		“Toll Fraud” is the unauthorized use of your telecommunications
	60	RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU132
	61	AND ANYONE ELSE USING OR SELLING THE SOFTWARE	133	system by an unauthorized party (for example, a person who is not a
	62	WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR	134	corporate employee, agent, subcontractor, or is not working on your
	63	USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,135		company's behalf). Be aware that there can be a risk of Toll Fraud
	64	YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM 136		associated with your system and that, if Toll Fraud occurs, it can
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				If you suspect that you are being victimized by Toll Fraud and you
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1 the Avaya Support website: http://support.avaya.com or such 2 successor site as designated by Avaya. Suspected security

3 vulnerabilities with Avaya products should be reported to Avaya by

4 sending mail to: [e-mail].

5 Trademarks

6 All non-Avaya trademarks are the property of their respective owners.

7 Linux® is the registered trademark of Linus Torvalds in the U.S. and 8 other countries.

9 Downloading Documentation

10For the most current versions of Documentation, see the Avaya

11Support website: http://support.avaya.com, or such successor site as

12designated by Avaya.

13Contact Avaya Support

14See the Avaya Support website: http://support.avaya.com for Product 59

	15	or Hosted Service notices and articles, or to report a problem with	60	VCCI-Class B statement:
	16	your Avaya Product or Hosted Service. For a list of support telephone	61	This is a Class B product based on the standard of the VCCI Council.
	17	numbers and contact addresses, go to the Avaya Support website:	62	If this is used near a radio or television receiver in a domestic
	18	http://support.avaya.com (or such successor site as designated by
			63	environment, it may cause radio interference. Install and use the
	19	Avaya), scroll to the bottom of the page, and select Contact Avaya
			64	equipment according to the instruction manual.

20Support.

21Federal Communications Commission (FCC) Interference

22Statement

23This equipment has been tested and found to comply with the limits

24for a Class B digital device, pursuant to Part 15 of the FCC rules.

25These limits are designed to provide reasonable protection against

26harmful interference in a residential installation. This equipment

27generates, uses, and can radiate radio frequency energy and, if not

28installed and used in accordance with the instructions, may cause

29harmful interference to radio communications. However, there is no

30guarantee that interference will not occur in a particular installation. If

31this equipment does cause harmful interference to radio or television

32reception, which can be determined by turning the equipment off and

33on, the user is encouraged to try to correct the interference by one of

34the following measures:

35• Reorient or relocate the receiving antenna.

36• Increase the separation between the equipment and receiver.

37• Connect the equipment into an outlet on a circuit different from

38that to which the receiver is connected.

39• Consult the dealer or an experienced radio/TV technician for

40help.

41This device complies with Part 15 of the FCC Rules. Operation is

42subject to the following two conditions: (1) This device may not cause

43harmful interference, and (2) this device must accept any interference

44received, including interference that may cause undesired operation.

45FCC Caution: Any changes or modifications not expressly approved

46by the party responsible for compliance could void the user's

47authority to operate this equipment.

48FCC/Industry Canada Radiation Exposure Statement

49This device complies with the FCC's and Industry Canada's RF

50radiation exposure limits set forth for the general population

51(uncontrolled environment) and must not be co-located or operated in

52conjunction with any other antenna or transmitter.

53Warning

54The handset receiver contains magnetic devices that can attract

55small metallic objects. Care should be taken to avoid personal injury.

56Power over Ethernet (PoE) warning

57This equipment must be connected to PoE networks without routing

58to the outside plant.

Contents
Chapter 1: Introduction............................................................................................................	8
Purpose..................................................................................................................................	8
Intended audience...................................................................................................................	8
Related resources...................................................................................................................	8
Documentation..................................................................................................................	8
Training............................................................................................................................	9
Avaya Mentor videos.........................................................................................................	9
Support................................................................................................................................	10
Chapter 2: Setting up the deskphone...................................................................................	11
Introduction to 9621G/9641G/9641GS deskphones..................................................................	11
Physical layout................................................................................................................	12
Adjustable stand and display screen.................................................................................	14
Ringing on wireless headsets...........................................................................................	14
About logging in and logging out.......................................................................................	15
Chapter 3: Navigating the phone...........................................................................................	17
Scrolling and navigation.........................................................................................................	17
Icons....................................................................................................................................	17
The Home Screen.................................................................................................................	21
Menu options........................................................................................................................	22
Using the On-screen keyboard...............................................................................................	23
About Features ....................................................................................................................	24
Using the Features menu.......................................................................................................	25
CM administrable features.....................................................................................................	25
Chapter 4: Administered options..........................................................................................	27
Administrative messages ......................................................................................................	27
Browser................................................................................................................................	27
Call Recording......................................................................................................................	27
Using USB flash drives with your phone..................................................................................	28
Adding contacts from an external file to your contacts list...................................................	28
Overwriting contacts list with an external file......................................................................	29
Copying your contacts list to a USB flash drive..................................................................	29
Temporarily using a USB contacts list...............................................................................	30
Using pictures from your USB device as a screensaver......................................................	30
Chapter 5: Call Handling........................................................................................................	32
Answering a call....................................................................................................................	32
Making a call.........................................................................................................................	33
Making an emergency call................................................................................................	33
Clearing a number...........................................................................................................	33
Redialing a number.........................................................................................................	33

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	Contents
Making a call using edit dialing.........................................................................................	34
Calling a person from the contacts list...............................................................................	34
Calling a person from the call history.................................................................................	35
Calling a person from the directory....................................................................................	35
Making a call using a Click to dial link...............................................................................	35
Muting a call.........................................................................................................................	36
About forwarding calls...........................................................................................................	36
Activating Send All Calls..................................................................................................	36
Activating call forwarding.................................................................................................	37
Putting a call on hold.............................................................................................................	37
Transferring a call..................................................................................................................	38
Chapter 6: Call History...........................................................................................................	39
Call History...........................................................................................................................	39
Viewing the call history....................................................................................................	39
Viewing call history details...............................................................................................	40
Adding an entry from the call history to your contacts list....................................................	40
Removing an entry from call history..................................................................................	40
Clearing all call history entries..........................................................................................	41
Turning off call history......................................................................................................	41
Chapter 7: Contacts................................................................................................................	42
Using the contacts feature......................................................................................................	42
Searching for a contact....................................................................................................	42
Viewing contact details....................................................................................................	43
Adding a new contact......................................................................................................	43
Editing a contact..............................................................................................................	44
Setting up favorite contacts..............................................................................................	45
Changing the primary contact number...............................................................................	45
Deleting a contact............................................................................................................	46
Chapter 8: Conferences.........................................................................................................	47
Using the conference feature..................................................................................................	47
Setting up a conference call.............................................................................................	47
Adding a person on hold to a conference call.....................................................................	47
Putting a conference call on hold......................................................................................	48
Muting a person on a conference call................................................................................	48
Dropping a person from a conference call.........................................................................	48
Chapter 9: Using bridged call appearances.........................................................................	49
Using bridged call appearances..............................................................................................	49
Answering a call on a bridged line.....................................................................................	49
Joining a call on a bridged line..........................................................................................	49
Making an outgoing call on a bridged line..........................................................................	50
Chapter 10: Using Voicemail.................................................................................................	51
Receiving your messages......................................................................................................	51
Logging into your voice mail.............................................................................................	51

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Contents

Chapter 11: Customizing your phone...................................................................................	52
Settings menu.......................................................................................................................	52
Call Settings.........................................................................................................................	53
Displaying the Phone screen on dialing.............................................................................	53
Displaying the Phone screen on receiving a call.................................................................	53
Setting Go To Phone Screen on Answer...........................................................................	54
Setting dialing options......................................................................................................	54
Displaying call timers.......................................................................................................	55
Setting redial options.......................................................................................................	55
Configuring visual alerts...................................................................................................	56
Setting the audio path......................................................................................................	56
Setting Headset Signaling ...............................................................................................	57
Setting contact names to display during calls.....................................................................	57
Application Settings...............................................................................................................	58
Activating call log history..................................................................................................	58
Activating call log for bridged calls....................................................................................	58
Personalizing labels.........................................................................................................	59
Restoring default button labels.........................................................................................	59
Screen & Sound Options........................................................................................................	60
Adjusting the brightness or contrast ofthe display...............................................................	60
Setting the text size.........................................................................................................	60
Turning button click sounds on and off..............................................................................	61
Setting the Home screen to display when the phone is idle.................................................	61
Turning error tones on or off.............................................................................................	62
Setting a ring tone for your deskphone..............................................................................	62
Setting the Quick Touch panel..........................................................................................	62
Advanced Options.................................................................................................................	63
Turning automatic gain control on or off.............................................................................	63
Enabling Bluetooth..........................................................................................................	63
Selecting handset audio equalization................................................................................	64
Avaya Home Screen Applications...........................................................................................	64
Adding World Clock locations...........................................................................................	65
Viewing World Clock details.............................................................................................	66
Using the Weather application..........................................................................................	66
Using the Calculator........................................................................................................	68
Activating EC500 for simultaneous ringing on multiple phones..................................................	68
Setting up a Bluetooth® headset.............................................................................................	69
Pairing a Bluetooth® headset with your phone...................................................................	69
Operating a Bluetooth® headset.......................................................................................	70
Enabling and disabling the call timer.......................................................................................	71
Chapter 12: Carrying out maintenance tasks.......................................................................	72
Backing up and restoring your data files..................................................................................	72
Cleaning the screen...............................................................................................................	72

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Contents

Network information...............................................................................................................

73

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1 Chapter 1: Introduction

2 Purpose

3This document describes how to use product features and capabilities.

4 Intended audience

5This document is intended for people who want to learn how to use product features and

6capabilities.

7 Related resources

8

9 Documentation

10 See the following related documents at http://support.avaya.com.

11	Document	13	Title	14	Use this document to:	15	Audience
12	number
16	Implementing
17	16–603603	18	Installing and Maintaining	22	Refer to tasks related to installing	24	Administrators
		19	Avaya IP Deskphones	23	and upgrading the deskphone.
		20	9608/9608G/9611G/9621G/
		21	9641G/9641GS H.323
25	Using
26	16–603594	27	Using Avaya IP Deskphone	29	Refer to tasks related to using the	31	End users and
		28	9621G/9641G/9641GS H.323 30		deskphone.	32	administrators
33	16-603593	34	Using Avaya IP Deskphone	36	Refer to tasks related to using the	38	End users and
		35	9608/9608G/9611G H.323	37	deskphone.	39	administrators
40	16-603613	41	Using Avaya IP Deskphone	45	Refer to tasks related to using the	47	Call center agents
		42	9608/9608G/9611G/9621G/	46	deskphone in a call center.

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						Related resources
		1	9641G/9641GS in the Call
		2	Center H.323
3	Administering
4	16-300698	5	Administering Avaya IP	9	Refer to performing administrative 11	Administrators
		6	Deskphone 9608/9608G/	10	tasks related to the deskphone.
		7	9611G/9621G/9641G/9641GS
		8	H.323

12

13Training

14The following courses are available on the Avaya Learning website at www.avaya-learning.com.

15After logging in to the website, enter the course code or the course title in the Search field and click

16Go to search for the course.

17	Course code	18	Course title
19	ACIS-6006	20	ACIS - Avaya Communication Manager (5.2.1)
21	APSS-1300	22	APSS - Avaya Networking

23

24 Avaya Mentor videos

25Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya

26products.

27About this task

28Videos are available on the Avaya Support website, listed under the video document type, and on

29the Avaya-run channel on YouTube.

30Procedure

31• To find videos on the Avaya Support website, go to http://support.avaya.com, select the

32product name, and select the videos checkbox to see a list of available videos.

33• To find the Avaya Mentor videos on YouTube, go to http://www.youtube.com/AvayaMentor and

34perform one of the following actions:

35- Enter a key word or key words in the Search Channel to search for a specific product or

36 topic.

37	- Scroll down Playlists, and click the name of a topic to see the available list of videos posted
38	on the site.
39	40	Note:
	41	Videos are not available for all products.

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Introduction

1 Support

2Visit the Avaya Support website at http://support.avaya.com for the most up-to-date documentation,

3product notices, and knowledge articles. You can also search for release notes, downloads, and

4

5

6

resolutions to issues. Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise.

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1 Chapter 2: Setting up the deskphone

2 Introduction to 9621G/9641G/9641GS deskphones

3Your deskphone provides many features that include:

4

5

6

7

•Viewing and managing your calls, call logs, and contacts list

•Customizing your deskphone

•Accessing your voice mail

•Using integrated WML browser

8 You can also attach up to three button modules to your deskphone to expand the available number

9of call appearances and features. Multiple button modules must all be the same type and same

10model. The 9621G model does not provide a port for button module attachment.

11The letter G in a deskphone model name indicates the presence of a built-in Gigabit Ethernet

12adapter that increases the transmission speed of data.

13The 9621G, 9641G, and 9641GS deskphones provide a color LCD display. 9621G deskphones

14have a smaller display area than 9641G deskphones, and do not have a USB interface. 9641GS

15deskphones have a slightly larger display area than the 9641G, and use capacitive touch screen.

16Unless specifically stated in this guide, the three models are essentially the same in terms of

17features and functionality.

18Your administrator might not have configured all functions and features described in this user guide.

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Setting up the deskphone

1

2 Physical layout

3

4The following table provides descriptions of the deskphone buttons and features.

5	Callout	7	Name	8	Icon if	10	Description
6	Number			9	applicable
11	1	12	USB port	13	N/A	14	You can use a USB device such as a memory stick, thumb
						15	drive, or flash drive to transfer contacts between your
						16	phone and an external data source. The USB option is
						17	available only if the administrator has configured the
						18	feature for your extension. See Importing and Exporting
						19	Contacts using USB Devices on page 28 for more
						20	information. You can use the USB port for login and as a
						21	picture source for screensaver.You can also recharge
						22	some battery-powered devices by connecting the device to
						23	the USB port.The 9621G does not have a USB port.
24	2	25	Message	28	N/A	29	An illuminated red light in the upper-right corner of your
		26	waiting			30	deskphone indicates that you have a voice mail. If you
		27	indicator			31	enabled Visual Alerting on your phone, this light flashes
						32	when you receive an incoming call. In addition to the
						33	message waiting indicator, the deskphone lights the
						34	Message button when you have voice mail.
35	3	36	Phone	38	N/A	39	The first line shows status information such as the time
		37	display			40	and date, primary extension, error indications, and missed

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								Introduction to 9621G/9641G/9641GS deskphones
4	Callout	6	Name	7	Icon if	9	Description
5	Number			8	applicable
						1	calls. The second line, called the Status Line, provides
						2	information, such as when you can use the right or left
						3	navigation arrows to view other screens or menus. The
						10	Status Line also provides messages related to the current
						11	application or the actions that you must perform on a
						12	screen. Call appearances appear below the Status Line.
						13	The number of call appearances available to make or
						14	receive calls depend on how your administrator
						15	administers the system. The number of lines available on
						16	touchscreen deskphones depend on how your
						17	administrator administers the Quick Touch Panel (QTP).
						18	For more information, see Setting the Quick Touch
						19	panel on page 62. Touch the line to start or answer a
						20	call. The last display line shows the QTP that displays the
						21	options that your administrator has administered for the
						22	extension such as EC500, Call Forwarding, or Extended
						23	Call Forwarding.
24	4	25	Features and29		N/A	30	On touchscreen deskphones, call-related icons on the lines
		26	call			31	show the lines that are in use or available for calls. Touch
		27	appearance			32	the line that you want to use. Lines also indicate if the
		28	lines			33	system has enabled or disabled a feature in the Feature
						34	view.
35	5	36	Quick Touch38		N/A	39	The QTP displays the options that your administrator
		37	Panel (QTP)			40	administers for the extension such as EC500, Call
						41	Forwarding, or Extended Call Forwarding.
42	6	43	Phone	44		45	The Phone button displays the Phone screen when you
						46	press the button. During a call, you can gain access to the
						47	following options from the Phone screen:
						48	• Hold
						49	• Conference
						50	•	Transfer
						51	•	Drop call
52	7	53	Message	54		55	When you press Message, you are connected directly to
						56	your voice mail system. The deskphone lights this button
						57	when you have voice mail messages waiting.
58	8	59	Contacts			61	When you press Contacts, the Phone screen displays the
				60		62	entries in your contact list.
63	9	64	Home	65		66	When you press Home, you gain access to the Home
						67	screen to configure options and settings, access the
						68	browser and or any applications available to you, log out,
						69	or view network information.
70	10	71	History	72		73	When you press History, the Phone screen displays the
						74	history of your outgoing, incoming, and missed calls. The
						75	icon on the History the deskphone lights the button when

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Setting up the deskphone
3	Callout	5	Name	6	Icon if	8	Description
4	Number			7	applicable
						1	you have missed calls. The top line shows the Missed Call
						2	icon and the number of calls that you have missed.
9	11	10	Volume			12	If you press + or - on the Volume button on an active call,
				11		13	the phone increases or decreases the volume of your
						14	handset, headset, or speaker accordingly. When you are
						15	not on an active call, pressing these buttons adjusts the
						16	ringer volume.
17	12	18	Mute	19		20	Press the Mute button to mute a call in progress. To take a
						21	call off mute, press Mute again.
22	13	23	Speaker	24		25	Press the Speaker button to use the speakerphone. To
						26	take a call off speakerphone, lift the handset or press the
						27	Headset button.
28	14	29	Headset	30		31	Press the Headset button to use the headset if connected.
32	15	33	Forward	34		35	Press Forward to display the Forwarding menu.

36

37 Adjustable stand and display screen

38You can adjust the display screen as required. To move the display screen, gently pull from the top

39of the display screen towards you even as you hear clicking sound. Each click indicates a locking

40position. You can push the screen back to return to the original flat position. Gently pull the display

41screen towards you and push to return the display screen to the original flat position.

42You can place the phone on the stand in a flat position or at an angle. To place the phone vertically

43for wall mounting, reverse the tab located under the switchhook in the top ear piece pocket and

44ensure that the handset is in the correct position. You need a small screwdriver to lift the tab and

45reinsert back the reversed tab.

46

47 Ringing on wireless headsets

48For an incoming call, you can set the ringing tone on the wireless headset instead of the speaker of

49the deskphone.

50 51 Note:

52This feature is available only if your administrator has configured the feature for your deskphone.

53When you go off-hook with the headset or change from a non-headset device to the headset, phone

54activates the wireless headset. When you go on-hook with an activated headset or change from

55wireless headset device to non-headset, the phone deactivates the wireless headset.

56When an incoming call arrives:

57• If the deskphone is in an idle mode, you hear a ringing tone in the wireless headset.

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Introduction to 9621G/9641G/9641GS deskphones

1• If the phone is already in a headset call, you hear a short beep in the wireless headset.

2

3 About logging in and logging out

4If you share a deskphone with other users, you must log in and log out to maintain your preferences,

5call information, and options. Log out to prevent unauthorized use of your deskphone during your

6absence.

7 8 Note:

9 Depending on how the administrator has configured your phone, for example, whether History

10backup is enabled or disabled, the phone might lose some information when you log your

11extension out.

12Your administrator might provide you with a USB device with a preprogrammed extension and

13password, or may provide you with a PC-based tool for transferring this information on a USB

14device. This device enables you to use the USB device to log in to the administered extension and

15password automatically, from any deskphone in your system. Contact your administrator for more

16information. If you log in with the USB Login option, the only way to log out is by removing the USB

17device from the phone connection.

18 19 Note:

20When you use the USB Login, the only Contacts you can see are the Contacts on the USB

21device. See Using USB Flash Drives with your phone on page 28 for more information.

22 23 Note:

24Depending on how the administrator has configured your deskphone, your deskphone might

25display a Log-Off softkey in an idle state. You can use the Log-Off softkey to log out of the

26deskphone.

27 Logging in to your deskphone

28About this task

29Log in from the initial screen when it prompts you for your extension.

30When you log in to the deskphone, the deskphone downloads the call log database. The database

31contains all the calls that you received when you were logged out. The deskphone adds these call

32logs in the Call History list as missed calls.

33Procedure

341. Enter your extension.

352. Tap Enter.

363. Enter your password.

374. Tap Enter.

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Setting up the deskphone

15. If your administrator configured the system to allow visiting user privileges the deskphone

2

3

4

prompts for Login Mode. Tap the Login Mode that indicates whether you are a visiting user (Visiting User) or not (Default).

6. Tap Enter.

5 Logging out of your deskphone

6About this task

7 Even if you are logged out, the system still logs all calls to a database. The deskphone downloads 8 the database when you log in to the deskphone again.

9Procedure

101. Press Home.

112. Tap Settings.

123. Press Log Out to choose Log Out.

13Logging in as a guest user

14About this task

15Log in to another touch-based phone as a guest to retain the features and functionality of your own

16phone. For example, if you are temporarily using the office telephone of a visitor and want to use

17your Contacts list. If you want to use this feature, the deskphone must be on-hook. The phone must

18be on-hook for you to be able to select this feature.

19 20 Note:

21The guest user login option is available on your deskphone only if the administrator has

22configured the feature.

23Procedure

241. Press Home

252. Tap Settings.

263. Select Guest Login.

274. Enter your extension number.

285. Tap Enter.

296. Tap Password.

307. Enter your password.

318. Tap Enter.

329. Tap the left or right arrow to select the duration from 1 to 12 hours for using this phone.

33

34

You can log out as a guest at any time despite the duration you select. 10. Tap Enter.

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1 Chapter 3: Navigating the phone

2 Scrolling and navigation

3Use the up and down arrow buttons on the right side of the screen to scroll up or down the list.

4 Tap and hold the appropriate scroll icons on the touchscreen to scroll through a page at a time in

5the direction you choose. Repeat the same action to activate the scrolling auto repeat feature.

6To change between call appearances and features, tap Features or Calls on the touchscreen.

7 When you tap the details button, a blue, right-facing arrow, you can view more information about the 8 item. For example, if you tap the arrow to the right of a contact name, the deskphone displays a

9screen with the numbers that you have stored for that person.

10You can tap a line or softkey or tap the on-screen softkey labels. Softkey labels change according to

11the context. For example, you can tap a contact to make a call to that person and tap a line on the

12Phone screen to answer an incoming call, to go off hook, to make a call, or to resume a call on hold.

13You can also gain access to the Phone screen or the Home screen anytime by pressing the

14appropriate buttons on the deskphone.

15Icons

16The icons in the following table indicate the state of a call, navigation choices, Call History types,

17Contact phone types, feature status, or the status of an attached or paired device.

18Depending on their purpose, some icons appear on the top line, for example, to notify you that a

19headset is active or that you have missed calls in the Call History. Other icons display on call

20appearance lines to show call states. Icons also appear on application screens like the Contacts or

21Call History listsIcons also appear on application screens like the Contacts or Call History lists, or

22World Clock and Weather. Home screen icons are touch-based to let you initiate actions like

23changing phone settings, accessing the Web browser, or accessing Avaya applications like the

24Calculator, World Clock, and Weather. Your administrator might make other, optional Home screen

25icons available to you that do not appear in this table. Such icons represent optional applications for

26which your administrator can provide information.

27	Icon	28	Description
		30	Indicates an incoming call.
29

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Navigating the phone
2	Icon	3	Description
		4	Indicates a call appearance line that is not currently in use.
1
		6	Indicates that a call is active.
5
		8	Indicates that you have placed this call on hold.
7
9		10	Indicates that your calls are being forwarded.
		12	Indicates that a bridged call appearance is in use.
11
		14	Indicates that the EC500 feature is activated.
13
		16	Indicates that a conference call is active.
15
		18	Indicates that you have placed a conference call on hold.
17
		20	Indicates that the speakerphone volume is being adjusted.
19
		22	Indicates that the headset volume is being adjusted.
21
		24	Indicates that more related information is available or additional
23		25	screens can be accessed.
26		27	Indicates that the call in progress is muted.
28		29	Indicates that the ringer volume is off. To reinstate volume, press
		30	+ on the Volume button.
		31	To turn off the ringer press the Volume button until the volume
		32	turns off.
33		34	Indicates that the call is using a wideband codec for quality voice
		35	calls.
36		37	Indicates a low network performance or presence of local network
		38	issues that might result in lower call quality.
		40	Indicates an energy-saving measure. This icon may also appears
39		41	on the Settings menu. Pressing this softkey turns the display
		42	backlight off. When the backlight is off, any activity on your
		43	telephone turns it back on. This icon is configured by your
		44	administrator on one of the softkeys.
45		46	Indicates that your phone is in an “Unnamed Registration” state,
		47	caused by not entering an extension within 60 seconds of being
		48	prompted for one or not entering a password. In this situation,
		49	your phone may register with its call server but will show only one
		50	call appearance, no features, and will allow only outgoing calls. To

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			Icons
3	Icon	4	Description
		1	switch from the unnamed registration state, login with a valid
		2	extension and password.
		6	Indicates that this team member is available. Your system
5		7	administrator sets up teams as applicable.
		9	This Team icon indicates that this team member is having calls
8		10	forwarded.
		12	This Team icon indicates that this team member is busy on a call
11		13	and not available.
		15	This Team icon indicates that this team member is busy and is
14		16	forwarding all calls.
		18	This Team icon indicates that the team member is busy and a has
17		19	an incoming call ringing.
		21	This Team icon indicates that the team member is busy and is
20		22	having more incoming calls ringing.
		24	This Team icon indicates that a team member is calling.
23
		26	The Home screen icon that indicates the general phone number
25		27	for a favorite Contact.
		29	The Home screen icon that indicates the home phone number for
28		30	a favorite Contact.
		32	The Home screen icon that indicates the work phone number for a
31		33	favorite Contact.
		35	The Home screen icon that indicates the mobile phone number for
34		36	a favorite Contact.
		38	Indicates Call History for all calls.
37
		40	Indicates Call History for Missed calls.
39
		42	Indicates Call History for Outgoing calls.
41
		44	Indicates the Call History for Answered calls.
43
		46	Indicates the General telephone number for a contact.
45
		48	Indicates the Home telephone number for a contact.
47
		50	Indicates the Mobile telephone number for a contact.
49

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Navigating the phone
2	Icon	3	Description
		4	Indicates the Work telephone number for a contact.
1
		6	Indicates the Favorite contact.
5
		8	Indicates that the Contact-Favorite Feature is on.
7
		10	Indicates that the Contact-Favorite Feature is off.
9
		12	Indicates that the phone is paired with and able to communicate
11		13	with a Bluetooth® headset.
		15	Indicates the Home screen WML Browser application if available.
14
		17	Indicates the Home screen (telephone) Settings menu.
16
		19	Indicates the My Pictures application where you can display
18		20	pictures from the USB folder.
		22	Indicates the VPN settings menu.
21
		24	Indicates the icon for viewing the About Avaya IP Deskphone
23		25	screen.
		27	Indicates the Home screen Calculator application.
26
		29	Indicates the Home screen World Clock application.
28
		31	Indicates the Home screen Weather application.
30
32		33	Indicates that the weather is clear and fair.
34		35	Indicates that the weather is partly cloudy.
36		37	Indicates that the weather is cloudy.
38		39	Indicates that the weather is a light rain.
40		41	Indicates that the weather is rainy.
42		43	Indicates that the weather is snowy.
44		45	Indicates that the weather is icy.
46		47	Indicates that there is an ongoing thunderstorm.
48		49	Indicates that the weather is windy.

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			The Home Screen
2	Icon	3	Description
1		4	Indicates that there are severe storms.
		6	Indicates the main menu Touch Screen Cleaning option.
5
		8	Indicates the main menu Guest Login option.
7
		10	Indicates the main menu Log out option.
9
		12	Indicates the main menu Network info options.
11
		14	Indicates the Options & Settings Screen and Sounds Options
13		15	menu.
		17	Indicates the Options & Settings Call Settings menu.
16
		19	Indicates the Options & Settings Application Settings menu.
18
		21	Indicates the Options & Settings Advanced Settings menu.
20

22 The Home Screen

23The Home screen provides several user-friendly features. Using the icons on the Home screen, you

24can customize your phone, view settings, obtain information about the time and weather through

25Web-based applications, use a calculator, and use Favorite speed dial buttons. The options

26available on the Home screen depends on how the administrator has set up the system. You must

27press the Home button under display to gain access to the Home screen. The Home screen

28includes the following standard Avaya features:

29• Settings: Displays a menu that you can use to change your call settings, the language on the

30phone, the screen layout, or pair your phone with a Bluetooth headset, log in to the phone as a

31guest, clean your screen, log out your phone, and more.

32• World Clock: Shows the time and weather in different parts of the world.

33• Weather: Shows the current weather conditions in an area you choose and provides a weather

34forecast.

35• Calculator: Provides a simple, four-function calculator.

36• My Pictures: Using this feature you can use pictures from a USB device as the phone

37screensaver.Note: This feature is applicable only to the 9641 deskphone.

38• Web application: You can set up shortcuts to view 9 web applications or information pages

39using this feature.

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Navigating the phone

1• Favorites Help: Using the help outlined here, you can add a person in your contacts list to

2your display as a quick dial number. Tap the number to make a call to that person.

3 You can also use Contacts to setup speed dial icons for up to 16 Favorite numbers on your Home 4 screen. Your administrator might make available other Web-based applications such as a corporate

5directory or support page. To invoke an application you see on the Home screen, tap the icon. If the

6number of lines in the list is greater than the number of lines in the Application area of the Home

7 screen, You can scroll to view the next line. Tap the scroll bar on the right side of the Home screen

8to view the next page.

9You can also administer up to 9 WML applications on home screen.

10 11 Note:

12The Settings options that appear depend on how the administrator configured your extension.

13Some options described in this guide might not be available to you.

14 Menu options

15The following image shows the menu options that are available to you to view the current settings

16and configure the required parameters on the Avaya 9621 and 9641 IP deskphones.

			Home
			Page
	Settings	Options	Call			Go to Phone
		&				Screen On
			Settings
		Settings				Calling
	My	Bluetooth	Application			Go To Phone
				Brightness	History	Screen On
	Pictures	Setup	Settings
						Ringing
		Network	Screen &		Log	Go To Phone
	Weather		Sound	Contrast	Bridged	Screen On
		Information
			Options		Calls	Answer
	World	VPN	Advanced	Personalized	Personalized	Display
	Clock	Settings	Options	Ringing	Button	Call Timer
					Labels
	Favorites	Logout		Button	Restore	Redial
			Automatic		Default
	Help			Clicks
			Gain		Labels
			Control
	Browser	Light		Error		Visual
		Off	Headset	Tones		Alerting
			Equalization
		Touch		Phone		Audio
		Screen
				Screen		Path
		Cleaning
				Width

About

Avaya IP

Pair Contacts

Deskphone

To Calls

17

18 19 Note:

20Bluetooth setup option is available only on the Avaya 9641 IP deskphone. Your deskphone

21might not display some options on your deskphone if your administrator has not configured the

22options for your extension.

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Using the On-screen keyboard

1 Using the On-screen keyboard

2 A keyboard appears on the screen when you add or edit a contact name or number, or when you

3personalize labels for your call appearances or features. You can switch between alphabetic and

4numeric keyboards, and you can use the keyboard to enter symbols and accented letters.

5The following diagrams help you to understand how to add or change names, telephone numbers,

6or labels. Tapping and holding the backspace button produces an automatic repeat action where the

7letters are cleared one by one moving backwards as long as you keep pressing the Backspace

8 button. Tap the Done check mark when you finish editing. Use the Cancel mark to discard any edits

9and return to the previous screen.

10 Figure 1: Text Entry Keyboard

Shift key

Switch to

Numeric Text

Entry Screen

	Move cursor to right	Cancel
		Save/Done/Next
11	Move cursor to left	Backspace

Next field

Accent the next character

you press. Press this key, then the character you want to accent and select from a mini-keyboard

12 Figure 2: Numeric Entry Keyboard

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