Avaya 9641G User Manual

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Avaya one-X Deskphone H.323 9621G/ 9641G User Guide

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Issue 1

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May 2010

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65capacity for which the license is granted will be one (1), unless a

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2 Avaya one-X Deskphone H.323 9621G/9641G User Guide

Issue 1 May 2010

1Trademarks

2All other trademarks are the property of their respective owners.

3Downloading documents

4For the most current versions of documentation, see the Avaya Support 5Web site: http://www.avaya.com/support

6Contact Avaya Support

7Avaya provides a telephone number for you to use to report problems 8or to ask questions about your product. The support telephone number

9is 1-800-242-2121 in the United States. For additional support 10telephone numbers, see the Avaya Web site: http://www.avaya.com/

11support

12Power over Ethernet (PoE) warning

13This equipment must be connected to PoE networks without routing to 14the outside plant.

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4 Avaya one-X Deskphone H.323 9621G/9641G User Guide

Issue

1 May 2010

 

Contents

 

1Chapter 1: Introduction to the 9621G/9641G Deskphone

......................................................9

2

Overview...........................................................................................................................................................

9

3

Scrolling and Navigation..................................................................................................................................

11

4

About Icons.....................................................................................................................................................

12

5

Administrative messages................................................................................................................................

17

6

Adjustable stand and display screen...............................................................................................................

17

7

Using the On-screen Keyboard.......................................................................................................................

18

8

Cleaning the screen........................................................................................................................................

19

9Chapter 2: The Home Screen.................................................................................................

21

10

Options and Settings.......................................................................................................................................

21

11

Setting Go To Phone Screen on Calling.................................................................................................

23

12

Setting Go To Phone Screen on Ringing................................................................................................

23

13

Setting Go To Phone Screen on Answer................................................................................................

24

14

Setting dialing options............................................................................................................................

24

15

Changing the voice dialing setting..........................................................................................................

25

16

Changing the voice dialing language......................................................................................................

25

17

Setting redial options..............................................................................................................................

25

18

Configuring call timers............................................................................................................................

26

19

Configuring visual alerts.........................................................................................................................

26

20

Setting the audio path.............................................................................................................................

27

21

Setting contact names to display during calls.........................................................................................

27

22

Adjusting the display brightness or contrast...........................................................................................

28

23

Turning button click sounds on and off...................................................................................................

28

24

Setting the Home screen to display when the phone is idle...................................................................

29

25

Turning error tones on or off...................................................................................................................

29

26

Turning large text on or off......................................................................................................................

30

27

Choosing your ring tone.........................................................................................................................

30

28

Changing the display language..............................................................................................................

30

29

Setting the Quick Touch panel................................................................................................................

31

30

Personalizing button labels.....................................................................................................................

31

31

Backing up and restoring your data files................................................................................................

32

32

Browser...........................................................................................................................................................

33

33Chapter 3: About Features.....................................................................................................

35

34

Accessing the Features menu.........................................................................................................................

35

35

Feature Table..................................................................................................................................................

35

36

Calling a person from the directory.................................................................................................................

37

37

Configuring simultaneous ringing for multiple telephones (EC500)................................................................

37

38Chapter 4: Answering a call...................................................................................................

39

39Chapter 5: Making a call.........................................................................................................

41

40

Making an emergency call..............................................................................................................................

41

41

Clearing a number...........................................................................................................................................

41

42

Redialing a number.........................................................................................................................................

42

43

Using voice dialing..........................................................................................................................................

42

44

Making a call using edit dialing.......................................................................................................................

43

45

Calling a person from the contacts list............................................................................................................

43

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Issue 1 May 2010 5

1

Calling a person from call history....................................................................................................................

44

2

Making a call using a “click to dial” link...........................................................................................................

44

3Chapter 6: Standard Call-Related Features..........................................................................

45

4

Muting a call....................................................................................................................................................

45

5

Putting a call on hold.......................................................................................................................................

45

6

Transferring a Call...........................................................................................................................................

46

7

Conference calls.............................................................................................................................................

46

8

Setting up a conference call...................................................................................................................

46

9

Adding a person on hold to a conference call........................................................................................

47

10

Putting a conference call on hold...........................................................................................................

47

11

Muting a person on a conference call.....................................................................................................

47

12

Dropping a person from a conference call..............................................................................................

48

13

Forwarding calls..............................................................................................................................................

48

14

Send All Calls.........................................................................................................................................

48

15

Forwarding calls.....................................................................................................................................

49

16Chapter 7: Bridged call appearances....................................................................................

51

17

Answering a call on a bridged line..................................................................................................................

51

18

Joining a call on a bridged line........................................................................................................................

51

19

Making an outgoing call on a bridged line.......................................................................................................

51

20Chapter 8: Contacts................................................................................................................

53

21

Searching for a contact...................................................................................................................................

53

22

Viewing contact details....................................................................................................................................

54

23

Adding a new contact......................................................................................................................................

54

24

Editing a contact..............................................................................................................................................

55

25

Setting up Favorite contacts............................................................................................................................

56

26

Changing the Primary Contact Number..........................................................................................................

56

27

Deleting a contact...........................................................................................................................................

57

28Chapter 9: Call History............................................................................................................

59

29

Viewing call history..........................................................................................................................................

59

30

Viewing call history details..............................................................................................................................

59

31

Adding an entry from the Call History to your contacts list..............................................................................

60

32

Removing an entry from call history................................................................................................................

60

33

Clearing all call history entries........................................................................................................................

60

34

Turning off call history.....................................................................................................................................

61

35Chapter 10: Using USB Flash Drives with your phone........................................................

63

36

Adding contacts from an external file to your contacts list..............................................................................

63

37

Replacing your contacts list with an external file.............................................................................................

64

38

Copying your contacts list to a USB flash drive..............................................................................................

65

39

Temporarily using a USB contacts list.............................................................................................................

65

40

Using pictures from your USB device as a screensaver.................................................................................

66

41Chapter 11: Getting your messages......................................................................................

67

42

Logging into your voice mail............................................................................................................................

67

43Chapter 12: About Logging In to and Out of Your Telephone.............................................

69

44

Logging in to your telephone extension..........................................................................................................

69

45

Logging out of your telephone extension........................................................................................................

70

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6 Avaya one-X Deskphone H.323 9621G/9641G User Guide

Issue 1 May 2010

1

Logging in as a guest user..............................................................................................................................

70

2Chapter 13: Avaya Home Screen Applications.....................................................................

71

3

Adding World Clock locations..........................................................................................................................

71

4

Viewing World Clock details............................................................................................................................

72

5

Using the Weather application........................................................................................................................

73

6

Using the Calculator........................................................................................................................................

74

7Chapter 14: Setting up a Bluetooth® headset.......................................................................

77

8

Pairing a Bluetooth® headset with your phone...............................................................................................

77

9

Operating a Bluetooth® headset.....................................................................................................................

78

10Index.........................................................................................................................................

81

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8 Avaya one-X Deskphone H.323 9621G/9641G User Guide

Issue

1 May 2010

1

2Chapter 1: Introduction to the 9621G/9641G

3 Deskphone

4Your deskphone provides many features, including a touch-based Phone screen to view and

5manage your calls, a menu of options and settings, a calculator, Web applications like Weather

6and a World Clock, and access to your voicemail. The 9621G and 9641G Deskphones provide

7this information in color.

8The "G" designation in 9621G9641G means this deskphone model has a built-in Gigabit

9Ethernet adapter which speeds data transmission. The 9621G Deskphone has a smaller

10

display area than the 9641G Deskphone and does not have a USB or Bluetooth interface.

11

Unless specifically stated elsewhere in this guide, the two models are essentially the same in

12

terms of features and functionality.

13

Not all functions and features described in this user guide may be available on your deskphone.

14

If you find that a function or feature is not available, please contact your system administrator.

15Overview

16

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Issue 1 May 2010 9

Avaya 9641G User Manual

Introduction to the 9621G/9641G Deskphone

1

2

3The following table provides button/feature descriptions for the 9621G/9641G deskphone.

Name

Description

USB Port

Insert a USB device (also called a memory stick, thumb drive, or flash

 

drive) to transfer contacts between your phone and an external data

 

source; see Using USB Flash Drives with your phone on page 63 for

 

more information. You can also recharge some battery-powered

 

devices by using a USB cable to connect the device to your

 

deskphone's USB port. Note: the 9621G does not have a USB port.

 

 

Message Waiting

An illuminated red light in the upper-right corner of your phone

Indicator

indicates you have voicemail messages waiting. If visual alerting is

 

enabled, this light flashes when you receive an incoming call.

 

 

Missed Call

The icon on the Call Log button is illuminated when you have missed

Indicator

calls. The top line shows the Missed Call icon and the number of calls

 

missed.

 

 

Prompt Line

View the prompt line to see helpful information, such as the expected

 

action to take on a screen.

 

 

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10 Avaya one-X Deskphone H.323 9621G/9641G User Guide

Issue

1 May 2010

Scrolling and Navigation

Name

Description

Call Appearances

The number of lines available on touchscreen deskphones depend on

 

how the Quick Touch panel is administered (see Setting the Quick

 

Touch panel on page 31. Touch the line to initiate or answer a call.

 

 

Line Buttons

On touchscreen deskphones, call-related icons at the beginning of the

 

line show which lines are in use or available for calls. Touch the line

 

to select it. Line buttons also indicate if a feature is enabled or disabled

 

in the Feature view.

 

 

Softkeys

Use the softkeys to act on objects displayed on the screen. The softkey

 

labels show you the action that each key produces.

 

 

Message

Press the Message button to connect directly to your voicemail

 

system.

 

 

Navigation Arrows

Touch the right-facing arrow at the upper right of a screen or to the

 

right of a list item to move to the next or a related screen.

 

 

Phone

Press Phone to view and manage your calls.

 

 

Contacts

Press Contacts to view the entries in your Contacts list.

 

 

Call Log

Press Call Log to view the history of your outgoing, incoming, and

 

missed calls.

 

 

Home

Press Home to configure options and settings, log out, access your

 

favorite contacts, view network information, and access the calculator,

 

World Clock, and Weather applications (if available).

 

 

Volume

Press Volume to adjust the volume of the handset, headset, speaker,

 

and ringer.

 

 

Headset

Press Headset to use the headset if it is connected. Only HIS headset

 

cords are compatible with your phone.

 

 

Mute

Press Mute to mute a call in progress. To take a call off mute, press

 

Mute again.

 

 

Speaker

Press Speaker to use the speakerphone. To take a call off

 

speakerphone, lift the handset.

 

 

Forward

Press Forward to display the Forwarding menu.

 

 

1Scrolling and Navigation

2Use the onscreen up and down arrow buttons on the right middle of the screen to scroll up or

3down through a list. Touch and hold the appropriate scroll button to scroll a page at a time in

4the designated direction or to activate scrolling “auto repeat.”

5To switch between call appearances and features, use the Features button or Calls button in

6the upper right of the Phone screen to switch between call appearances and features. Touch

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Avaya one-X Deskphone H.323 9621G/9641G User Guide

Issue 1 May 2010 11

Introduction to the 9621G/9641G Deskphone

1Features to move from the Phone screen to the Features list, or touch Calls to move from the

2Features list to the Phone screen.

3When a list item has a “Details” button (a blue right-facing arrow), touching it shows more

4information about the item. For example, touching the arrow to the right of a contact name

5produces a detail screen showing all the numbers on file for that person.

6You act on objects such as a line or softkey by touching them or by touching the on-screen

7softkey labels. Softkey labels change according to the context. For example, touch a contact

8to place a call to that person, touch a line on the Phone screen to answer an incoming call,

9to go off hook to place a call, or to resume a call on hold.

10About Icons

11

The icons in the following table indicate the state of a call, navigation choices, Call History

12

types, Contact phone types, feature status, or the status of an attached or paired device.

13

Depending on their purpose, some icons appear on the top line, for example, to notify you

14

that a headset is active or that you have missed calls in the Call History. Other icons display

15

on call appearance lines to show call states. Icons also appear on application screens like the

16

Contacts list, Call History, or World Clock and Weather. Home screen icons are touch-based

17

to let you initiate actions like changing telephone settings, accessing the Web browser, or

18

accessing Avaya applications like the Calculator, World Clock, and Weather. Your administrator

19

might make other, optional Home screen icons available to you that do not appear in this table.

20

Such icons represent optional applications for which your administrator can provide

21

information.

 

 

 

 

 

 

 

Icon

Description

 

 

 

Incoming call is ringing.

 

 

 

 

 

 

 

This call appearance line is not currently in use.

 

 

 

 

 

 

 

Call is active.

 

 

 

 

 

 

 

You placed this call on hold.

 

 

 

 

 

 

 

Your calls are being forwarded.

 

 

 

 

 

 

 

A bridged call appearance is in use.

 

 

 

 

 

 

 

EC500 is on.

 

 

 

 

 

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12 Avaya one-X Deskphone H.323 9621G/9641G User Guide

Issue

1 May 2010

About Icons

Icon

Description

 

A conference call is active.

 

 

 

You placed a conference call on hold.

 

 

 

Speakerphone volume is being adjusted.

 

 

 

Headset volume is being adjusted.

 

 

 

Details button. Touch to display more information about

 

a line item or to access related information screens.

 

 

 

Unnamed registration in effect.

 

 

 

The call in progress is muted.

 

 

 

The ringer volume is off due to pressing - on the Volume

 

button until the volume turns off. To reinstate volume,

 

press + on the Volume button.

 

 

 

Your administrator may place this icon on one of your

 

softkeys as an energy-saving measure, or it appears on

 

the Settings menu. Pressing this softkey turns the

 

display backlight off. When the backlight is off, any

 

activity on your telephone turns it back on.

 

 

 

Indicates that your phone is in an “Unnamed

 

Registration” state, caused by not entering an extension

 

within 60 seconds of being prompted for one or not

 

entering a password. In this situation, your phone may

 

register with its call server but will show only one call

 

appearance, no features, and will allow only outgoing

 

calls. To switch from the unnamed registration state,

 

login with a valid extension and password.

 

 

 

Team icon indicating this team member is available.

 

Your system administrator sets up teams as applicable.

 

 

 

Team icon indicating this team member is having calls

 

forwarded.

 

 

 

Team icon indicating this team member is busy on a call

 

and not available.

 

 

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Issue 1 May 2010 13

Introduction to the 9621G/9641G Deskphone

Icon

Description

 

Team icon indicating this team member is busy and is

 

forwarding all calls.

 

 

 

Team busy and ring icon.

 

 

 

Team busy and ring (more) icon.

 

 

 

Team icon indicating a team member is calling.

 

 

 

Home screen icon that designates the general phone

 

number for a favorite Contact. See Setting up favorites

 

for more information.

 

 

 

Home screen icon that designates the home phone

 

number for a favorite Contact. See Setting up favorites

 

for more information.

 

 

 

Home screen icon that designates the work phone

 

number for a favorite Contact. See Setting up favorites

 

for more information.

 

 

 

Home screen icon that designates the mobile phone

 

number for a favorite Contact. See Setting up favorites

 

for more information.

 

 

 

Call History — all calls.

 

 

 

Call History Missed call.

 

 

 

Call History Outgoing call.

 

 

 

Call History Answered call.

 

 

 

Contact — General telephone number.

 

 

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14 Avaya one-X Deskphone H.323 9621G/9641G User Guide

Issue

1 May 2010

About Icons

Icon

Description

 

Contact — Home telephone number.

 

 

 

Contact — Mobile Telephone number.

 

 

 

Contact — Work telephone number.

 

 

 

Contact — Favorite.

 

 

 

Feature is on.

 

 

 

Feature is off.

 

 

 

Phone is paired with and able to communicate with a

 

Bluetooth® headset.

 

 

 

Access the Home screen WML Browser application (if

 

available).

 

 

 

Access the Home screen (telephone) Settings menu.

 

 

 

Access the Home screen Calculator application.

 

 

 

Access the Home screen World Clock application.

 

 

 

Access the Home screen Weather application.

 

 

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Avaya one-X Deskphone H.323 9621G/9641G User Guide

Issue 1 May 2010 15

Introduction to the 9621G/9641G Deskphone

Icon

Description

 

Weather is clear/fair.

 

 

 

Weather is partly cloudy.

 

 

 

Weather is cloudy.

 

 

 

Weather is a light rain.

 

 

 

Weather is rainy.

 

 

 

Weather is snowy.

 

 

 

Weather is icy.

 

 

 

Weather is thunderstorms.

 

 

 

Weather is windy.

 

 

 

Weather is severe storms.

 

 

 

See more Home screen icons.

 

 

 

See previous “page” of Home screen icons.

 

 

 

Access the Main Menu Clean Screen option.

 

 

 

Access the Main Menu Guest Login option.

 

 

 

Access the Main Menu Log out option.

 

 

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16 Avaya one-X Deskphone H.323 9621G/9641G User Guide

Issue

1 May 2010

Administrative messages

Icon

Description

 

Access the Main Menu Network info options.

 

 

 

Access the Options & Settings Screen and Sounds

 

Options menu.

 

 

 

Access the Options & Settings Call Settings menu.

 

 

 

Access the Options & Settings Application Settings

 

menu.

 

 

 

Access the Options & Settings Advanced Settings

 

menu.

 

 

1Administrative messages

2Your administrator can send important messages directly to your telephone, for example,

3notification of an early office closing due to inclement weather or information about an imminent

4service interruption.

5These types of messages can take any of the following forms:

6

• a text message streaming across the top display line, accompanied by an audible alert,

7

• an audio message broadcasting through the Speaker (or the headset if that device is

8

active),

9

• an “interrupt” screen notifying you that you are receiving an audio alert, with instructions

10

for canceling the message or resuming your previous activity, such as continuing a call.

11

While receiving an audio message, you can switch between the Speaker, handset, and headset

12

as desired, can terminate the pushed audio content by “going on-hook,” and can adjust the

13

volume, as you normally would during a call.

14Adjustable stand and display screen

15

You can adjust the display screen to different angles. To move the display screen, gently pull

16

from the top of the display screen towards you. As you pull the screen towards you, you will

17

hear a clicking sound. Each of these clicks is a locking position for the display screen. Gently

18

pull the display screen all the way towards you and push to return it to its original flat position.

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Avaya one-X Deskphone H.323 9621G/9641G User Guide

Issue 1 May 2010 17

Introduction to the 9621G/9641G Deskphone

1Using the On-screen Keyboard

2An on-screen keyboard appears when you add or edit a contact name or number, or when you

3personalize labels for your call appearances or features. You can switch between alphabetic

4and numeric keyboards, and you can use the keyboard to enter symbols and accented letters.

5Use the diagrams that follow to add or change names, telephone numbers, or labels. Touching

6and holding the Backspace or cursor right/left buttons down produces an “automatic repeat”

7action that stops when you lift your finger or stylus. Remember to touch the “Done” check mark

8when you finish editing. Use the “Cancel” X to discard any edits and return to the previous

9screen, retaining the original information.

10Figure 1: Text Entry Keyboard

11

12Figure 2: Numeric Entry Keyboard

13

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18 Avaya one-X Deskphone H.323 9621G/9641G User Guide

Issue

1 May 2010

Cleaning the screen

1Cleaning the screen

2Clean the touch screen periodically to remove fingerprints and other marks by using a soft,

3slightly damp, lint-free cloth. From the Home screen, select Settings, then Touch Screen

4Cleaning to disable the touch screen so that you can clean it without initiating an action or

5application. Follow the instructions that display and press any phone button like Contacts or

6Home when you are done.

7

Warning:

8Use plain water or a cleaner specifically designed for LCD, computer, or touch screens only.

9Do not use harsh chemicals, window cleaner, abrasives, aerosol sprays, ammonia, or solvents

10

to clean the touch screen. Do not get moisture into openings.

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DRAFT-June 24, 2010-5:17 PM

 

Avaya one-X Deskphone H.323 9621G/9641G User Guide

Issue 1 May 2010 19

Introduction to the 9621G/9641G Deskphone

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20 Avaya one-X Deskphone H.323 9621G/9641G User Guide

Issue

1 May 2010

1

2Chapter 2: The Home Screen

3Press the Home button under the display to access the Home screen. The Home screen has

4icons that let you access your telephone's options and settings to adjust or customize them,

5access Web-based applications to get information about the time and weather in different parts

6of the world, display a calculator, view your phone and network settings, use Favorite speed

7dial buttons, and log out. The exact content of your Home screen depends on how your

8administrator has set up your system but it normally includes the following standard Avaya

9features:

10

• Settings displays a menu that lets you change your call settings, the language in which

11

information displays on the screen, the way your screen looks and sounds, pair your

12

phone with a Bluetooth headset, log into a phone as a guest, clean your screen, log your

13

phone out, and more.

14

• World Clock shows the time and weather in different parts of the world.

15

• Weather shows the current weather conditions in an area you choose and a short-term

16

weather forecast.

17

• Calculator provides a simple, four-function calculator.

18

• My Pictures lets you use pictures from a USB device as your telephone screensaver.

19

You can also use Contacts to put speed dial icons for up to eight Favorite numbers on your

20

Home screen. Your administrator may make other Web-based applications available to you,

21

for example, a corporate directory or support page. To invoke any application you see on the

22

Home screen, touch its icon. If you have designated more than eight Favorites, or your

23

administrator has enabled more than eight total WML and Avaya-provided applications, you

24

have a second page for your Home screen. Touch the scroll bar on the right side of the Home

25

screen to view the next page.

26

Note:

27

The Settings options that appear depend on how your extension was administered. Some

28

options described in this guide may not be available to you.

29Options and Settings

30

The Settings menu contains choices for:

 

31

• Options & Settings

 

32

• Bluetooth Setup

 

 

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Avaya one-X Deskphone H.323 9621G/9641G User Guide

Issue 1 May 2010 21

 

The Home Screen

1

• Network Information

2

• Guest Login

3

• Log Out

4

• LightOff

5

• Touch Screen Cleaning

6

• About Avaya one-X

7The Options & Settings menu provides access to:

8

• Call Settings, including choices for automatically displaying the Phone screen when you

9

get an incoming call or when you place a call, turning call timers on or off, controlling how

10

Redial works, turning Visual Alerting on or off, and more.

 

11

• Application Settings, including choices for personalizing button labels, for turning call

12

logging on or off, and for including bridged calls in your call log

 

13

• Screen & Sound Options, including choices for adjusting the brightness of your phone

14

display or an attached button module, changing the contrast on an attached button

15

module, changing the ring pattern, selecting a different display language, showing the

16

quick touch panel, and setting button clicks and tones.

 

17

• Advanced Options, including choices for backing up and restoring your settings, options,

18

and button labels. You can also set Automatic Gain Control (AGC) for your headset,

19

handset, and/or speaker audio.

 

20

• VPN Settings, if your deskphone is part of a Virtual Private Network and if you have

21

authorization to view or change associated settings. If you are an authorized VPN user,

22

see the VPN Setup Guide for 9600 Series IP Telephones (Document Number 16–

23

602968) for information.

 

24

Bluetooth Setup lets you pair a Bluetooth—capable wireless headset with your phone, so you

25

are not tied to your desk during calls. Bluetooth setup is not applicable to the 9621G deskphone

26

model.

 

27

Network Information shows summaries of network-related parameters for your phone, often

28

used in troubleshooting with your administrator. For more information, see Viewing Network

29

Information.

 

30

Guest Login lets you log in to another 9621G or 9641G phone and access your own phone's

31

features and functionality.

 

32

Log out is used when you want to sign off the phone, to protect your settings or to allow another

33

user to log in to your phone. Logging out prevents unauthorized use of your phone. Log out

34

does not display unless your phone (and any associated button module) is in an idle state.

35

LightOff has a corresponding Light Off icon, which you can touch to temporarily turn off the

36

display (and any attached button module) to save energy until you next use the phone. For

37

example, if you touch the LightOff icon, the display screen appears to be off, but if you get an

38

incoming call, press one of the hard buttons on the phone, or pick up the handset to make a

39

call, the display is restored to its normal brightness level.

 

 

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22

Avaya one-X Deskphone H.323 9621G/9641G User Guide

Issue 1 May 2010

Options and Settings

1Touch Screen Cleaning disables the display so you can remove fingerprints or other marks

2from the touch screen.

3About Avaya one-X provides the release number of your telephone software.

4Setting Go To Phone Screen on Calling

5Set Go to Phone Screen on Calling to Yes, to automatically display the Phone screen when

6you make a call.

7

 

 

 

 

8

1.

Press Home.

9

2.

Touch Settings.

10

3.

Touch Options & Settings.

11

4.

Touch Call Settings.

12

5.

On the Call Settings menu, touch Go To Phone Screen on Calling to change it from

13

 

Yes to No or No to Yes.

14

6.

Touch Save to save the setting or Cancel to return to the menu without saving.

15

 

 

 

 

16Setting Go To Phone Screen on Ringing

17

Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen when

18

you get an incoming call.

19

 

 

 

 

 

20

1.

Press Home.

21

2.

Touch Settings.

22

3.

Touch Options & Settings.

23

4.

Touch Call Settings.

24

5.

On the Call Settings menu, touch the Go to Phone Screen on Ringing setting to

25

 

 

change it from Yes to No or No to Yes.

26

6.

Touch Save to save the setting or Cancel to return to the menu without saving.

27

 

 

 

 

 

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Avaya one-X Deskphone H.323 9621G/9641G User Guide

Issue 1 May 2010 23

The Home Screen

1Setting Go To Phone Screen on Answer

2Set the Go To Phone Screen on Answer option to Yes to automatically display the Phone screen

3when you answer a call.

4

 

 

 

 

5

1.

Press Home.

6

2.

Touch Settings.

7

3.

Touch Options & Settings.

8

4.

Touch Call Settings.

9

5.

On the Call Settings menu, touch the Go to Phone Screen on Answer setting to

10

 

change it from Yes to No or No to Yes.

11

6.

Touch Save to save the setting or Cancel to return to the menu without saving.

12

 

 

 

 

13Setting dialing options

14

Your phone has two dialing options. You can dial as you normally would, for example, pick up

15

the handset, get a dial tone, and dial the number you want (on-hook dialing). Or, you can set

16

"edit dialing" which mimics how you dial a call on a cell phone - you can enter all or part of the

17

number, backspace to correct a digit if needed, and when ready, initiate the dialing process

18

using a softkey.

19

Note:

20

Edit dialing may not be available to you, depending on how your system is administered.

21

 

 

 

 

 

22

1.

Press Home.

23

2.

Touch Settings.

24

3.

Touch Options & Settings.

25

4.

On the Call Settings menu, touch Edit Dialing to change it from On (Enabled) to Off

26

 

 

(Disabled) or Off to On.

27

5.

Touch Save to save the setting or Cancel to return to the menu without saving.

28

 

 

 

 

 

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24 Avaya one-X Deskphone H.323 9621G/9641G User Guide

Issue

1 May 2010

Options and Settings

1Changing the voice dialing setting

2

 

 

 

 

3

1.

Press Home.

4

2.

Touch Settings.

5

3.

Touch Options & Settings.

6

4.

On the Call Settings menu, touch Voice Dialing to change it from On to Off or Off to

7

 

On.

8

5.

Touch Save to save the setting or Cancel to return to the menu without saving.

9

 

 

 

 

10Changing the voice dialing language

11

 

 

 

 

12

1.

Press Home.

13

2.

Touch Settings.

14

3.

Touch Options & Settings.

15

4.

On the Call Settings menu, touch Voice Dialing Language.

16

5.

Touch the line with the language you want voice dialing to recognize.

17

6.

Touch Yes to confirm the selected language.

18

7.

Touch Save to save the setting or Cancel to return to the menu without saving.

19

 

 

 

 

20Setting redial options

21

You can set Redial to dial the last number you dialed or to display a list of the last numbers

22

you dialed.

23

 

 

 

 

24

1.

Press Home.

25

2.

Touch Settings.

26

3.

Touch Options & Settings.

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Avaya one-X Deskphone H.323 9621G/9641G User Guide

Issue 1 May 2010 25

The Home Screen

1

4.

On the Call Settings menu, touch Redial to change it from List (the last four, five, or

2

 

six numbers display when you touch Redial, depending on your deskphone model)

3

 

to One Number (touching Redial dials the last number called) or One Number to List.

4

5.

Touch Save to save the setting or Cancel to return to the menu without saving.

5

 

 

 

6Configuring call timers

7You can set your call settings to display the duration of calls. You can turn the call timer display

8on or off.

9

 

 

 

 

10

1.

Press Home.

11

2.

Touch Settings.

12

3.

Touch Options & Settings.

13

4.

On the Call Settings menu, touch Display Call Timers to change it from On to Off or

14

 

Off to On.

15

5.

Touch Save to save the setting or Cancel to return to the menu without saving.

16

 

 

 

 

17Configuring visual alerts

18

When the Visual Alerting option is turned on, incoming calls cause the LED in the top right

19

corner of the phone to flash. You can turn Visual Alerting on or off.

20

 

 

 

 

 

21

1.

Press Home.

22

2.

Touch Settings.

23

3.

Touch Options & Settings.

24

4.

On the Call Settings menu, touch Visual Alerting to change it from Off to On or On

25

 

 

to Off.

26

5.

Touch Save to save the setting or Cancel to return to the menu without saving.

27

 

 

 

 

 

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26 Avaya one-X Deskphone H.323 9621G/9641G User Guide

Issue

1 May 2010

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