Avaya 1230 User Manual

0 (0)

Avaya 1230 IP Deskphone

User Guide

Avaya Communication Server 1000

Document Status: Standard

Document Version: 06.01

Part Code: NN43142-101

Date: October 2010

© 2010 Avaya Inc. All Rights Reserved.

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/ support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/ LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

Copyright

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided by Avaya. All content in this documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support

Revision history

Revision history

October 2010

Standard 06.01. This document is up-issued to support UNIStim 5.0 and Avaya Communication Server 1000 Release 7.5.

June 2010

Standard 05.02. This document is up-issued to reflect changes in technical content for Call Log Options.

June 2010

Standard 05.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.0.

October 2009

Standard 04.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0 features and Release 5.5 features, UNIStim 4.0 Release 6.0 documentation is also used for Release 5.5.

May 2009

Standard 03.01. This document is up-issued to support

Communication Server 1000 Release 6.0.

April 2008

Standard 02.01. This document is up-issued to support Communication Server 1000 Release 5.5 for UNIStim 3.0.

April 2008

Standard 01.09. This document is up-issued to support

Communication Server 1000 Release 5.5.

3

Revision history

April 2008

Standard 01.08. This document is up-issued to support Communication Server 1000 Release 5.5.

March 2008

Standard 01.07. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain updates to the links in the document.

February 2008

Standard 01.06. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain updates to the images.

January 2008

Standard 01.05. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain updates to the document.

December 2007

Standard 01.04. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain updates to the document.

December 2007

Standard 01.03. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain description of the Copy key.

December 2007

Standard 01.02. This document is up-issued to support Communication Server 1000 Release 5.5 and to reflect changes to the images.

4

Revision history

December 2007

Standard 01.01. This document is issued to support

Communication Server 1000 Release 5.5.

5

Revision history

6

 

Contents

Contents

 

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . 11

Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . 12

Regulatory and safety information . . . . . . . . . . . . . . . . . . . 15

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . .

22

Customer service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using your Avaya 1230 IP Deskphone . . . . . . . . . . . . . . . . 25

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Avaya 1230 IP Deskphone controls . . . . . . . . . . . . . . . . . . . . 26 Avaya 1230 IP Deskphone display . . . . . . . . . . . . . . . . . . . . . 32 License notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 33 Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 34

Installing your Avaya 1230 IP Deskphone . . . . . . . . . . . . . 35

Attaching the foot stand (optional) . . . . . . . . . . . . . . . . . . . . . 37 Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Connecting the headset (optional) . . . . . . . . . . . . . . . . . . . . . 38 Connecting the power (optional) . . . . . . . . . . . . . . . . . . . . . . . 38 Connecting the LAN Ethernet cable . . . . . . . . . . . . . . . . . . . . 39 Connecting the PC Ethernet cable . . . . . . . . . . . . . . . . . . . . . 40 Wall-mounting the IP Deskphone (optional) . . . . . . . . . . . . . . 40

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Adjusting volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

7

Contents

Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 45 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Configuring a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 48 Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 49 Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . . . 49 Viewing IP Deskphone information . . . . . . . . . . . . . . . . . . . . . 50 Performing diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Configuring Call Log Options . . . . . . . . . . . . . . . . . . . . . . . . . 52 Selecting a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . . . . . 60 Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . . . . . 61 Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Configuring the name display format . . . . . . . . . . . . . . . . . . . 63 Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Managing your Station Control Password . . . . . . . . . . . . . . . 68 Configuring an Electronic Lock on your IP Deskphone . . . . . 70 Customizing the Personal Directory . . . . . . . . . . . . . . . . . . . . 72 Configuring the Local Tools menu . . . . . . . . . . . . . . . . . . . . . 77 Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Operating your Avaya 1230 IP Deskphone . . . . . . . . . . . .

89

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Managing calls while not on a call . . . . . . . . . . . . . . . . . . . . 109 Managing calls during a call . . . . . . . . . . . . . . . . . . . . . . . . . 112

8

Contents

Managing calls while away from your desk . . . . . . . . . . . . . 121 Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 131 Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Paging Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Call Override features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Using Centrex services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Miscellaneous call features . . . . . . . . . . . . . . . . . . . . . . . . . 149

Troubleshooting your Avaya 1230 IP Deskphone . . . . . . 158

Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Flexible Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Avaya 1200 IP Deskphone LCD Expansion Module . . . . 163

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Keys and descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 Services and Telephone Options menus . . . . . . . . . . . . . . . 168

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

171

Third Party Terms for UNIStim sw releases

4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 171

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Sample configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . .

191

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . .

201

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

209

9

Contents

10

Welcome

Welcome

Your Avaya 1230 IP Deskphone brings voice and data to your desktop. The Avaya 1230 IP Deskphone can directly connect to a Local Area Network (LAN) through an Ethernet connection.

This guide contains the following topics:

“Using your Avaya 1230 IP Deskphone” on page 25

“Installing your Avaya 1230 IP Deskphone” on page 35

“Basic features” on page 41

“Advanced features” on page 67

“Operating your Avaya 1230 IP Deskphone” on page 89

“Troubleshooting your Avaya 1230 IP Deskphone” on page 158

“Avaya 1200 IP Deskphone LCD Expansion Module” on page 163

In this guide, self-labeled line or programmable feature key labels are displayed beside the keys, and context-sensitive soft key labels are displayed directly above the keys.

Figure 1 on page 11 shows the key labels.

Figure 1: Programmable feature keys and context-sensitive soft keys

11

Welcome

Feature overview

Your Avaya 1230 IP Deskphone supports the following features:

four context-sensitive soft keys (self-labeled)

Note: Context-sensitive soft keys are Avaya Communication Server dependent. Some IP Deskphones are not configured to support context-sensitive soft key functionality. Contact your system administrator for further details.

six specialized fixed keys

-Quit

-Directory

-Message (Inbox)

-Redial

-Services

-Conference

six fixed call-processing keys

-Mute

-Handsfree

-Goodbye

-Applications

-Headset

-Hold

wall-mountable

LCD display screen

high-quality speaker phone

volume control keys to adjust the ringer, speaker, handset, and headset volume

hearing aid compatibility

Second Page Functionality to access a second page of features using the left and right keys

20 programmable feature keys:

-ten keys for user-defined feature key labels

12

Welcome

-ten lines/features you can access through Second Page Functionality

headset jack

handset jack

10/100 Ethernet ports

-one Ethernet port for LAN connection

-one Ethernet port for optional PC connection

Power over Ethernet (PoE) or power through a supported AC adapter

support to Network Diagnostic Utility

Accessory Expansion Module (AEM) port to connect the Expansion Module

supports special text display and audio message playing (see “Audio and text message broadcast” on page 34)

supports wideband audio when the deskphone is equipped with a wideband-capable handset. You must supply your own widebandcapable handset.

supports wideband audio when the deskphone is equipped with a wideband-capable headset. You must supply your own widebandcapable headset.

The Avaya 1230 IP Deskphone does not support wideband audio using the internal speakerphone or the WML Browser.

Figure 1 on page 11 shows the Avaya 1230 IP Deskphone.

13

Welcome

Figure 2: Avaya 1230 IP Deskphone

14

Regulatory and safety information

Regulatory and safety information

This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, can cause harmful interference to radio communications. However, there is no guarantee that interference cannot occur in a particular installation. If this equipment causes harmful interference to radio or television reception, which you can determine by turning the equipment off and on, you are encouraged to try to correct the interference by performing one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the distance between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced technician for help.

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Warnings

This is a Class B product. In a domestic environment this product can cause radio interference; in which case, you must take adequate measures.

Operation is subject to the following two conditions: (1) this device cannot cause interference, and (2) this device must accept interference, including interference that can cause undesired operation of the device.

15

Regulatory and safety information

Jurisdiction

Standard

Description

 

 

 

United States

UL 60950-1

ITE equipment - Safety - Part 1:

 

 

General requirements

 

 

 

Canada

CSA 60950-1-03

ITE equipment - Safety - Part 1:

 

 

General requirements

 

 

 

European

EN 60950-1

ITE equipment - Safety - Part 1:

Community

+A11

General requirements

 

 

 

Australia/New

AS/NZS

Safety of Information

Zealand

60950.1:2003

Technology Equipment

 

 

 

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements

Table 1 on page 16 shows the EMC compliance for various jurisdictions

Table 1: EMC compliance for various jurisdictions (Part 1 of 2)

Jurisdiction

Standard

Description

 

 

 

United

FCC CFR 47

Class B Emissions: FCC Rules for

States

Part 15

Radio Frequency Devices

 

 

 

Canada

ICES-003

Class B Emissions: Interference-

 

 

Causing Equipment Standard:

 

 

Digital Apparatus

 

 

 

Australia/

CISPR 22

Class B Emissions: Information

New Zealand

 

technology equipment - Radio

 

 

disturbance

 

 

 

16

Regulatory and safety information

Table 1: EMC compliance for various jurisdictions (Part 2 of 2)

Jurisdiction

Standard

Description

 

 

 

European

EN 55022

Class B Emissions: Information

Community

 

technology equipment - Radio

 

 

disturbance

 

 

 

 

EN 55024

Information technology equipment

 

 

- Immunity characteristics

 

 

Limits and methods of

 

 

measurement

 

 

 

 

EN 61000-3-2

Limits for harmonic current

 

 

emissions (equipment input

 

 

current <= 16 A per phase)

 

 

 

 

EN 61000-3-3

Limitation of voltage fluctuations

 

 

and flicker in low-voltage supply

 

 

systems for equipment with rated

 

 

current <= 16 A

 

 

 

Japan

VCCI

Regulations for voluntary control

 

 

measures.

 

 

 

Table 2 on page 17 shows the Safety compliance for various jurisdictions.

Table 2: Safety compliance for various jurisdictions (Part 1 of 2)

Jurisdiction

Standard

Description

 

 

 

United

UL 60950-1

Safety of Information Technology

States

 

Equipment

 

 

 

17

Regulatory and safety information

Table 2: Safety compliance for various jurisdictions (Part 2 of 2)

Jurisdiction

Standard

Description

 

 

 

Canada

CSA 60950-1-03

Safety of Information Technology

 

 

Equipment

 

 

 

European

EN 60950-1

ITE equipment - Safety - Part 1:

Community

 

General requirements

 

 

 

Australia/

AS/NZS

Safety of Information Technology

New Zealand

60950.1:2003

Equipment

 

 

 

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements.

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68

This equipment complies with the CE Marking requirements.

Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment

EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. You can obtain a copy of the Declaration from www.avaya.com or Avaya Inc., 211 Mt. Airy Road, Basking Ridge, NJ 07920 USA.

Table 3 on page 18 lists EMC compliance for various jurisdictions

Table 3: EMC compliance (Part 1 of 2)

Jurisdiction

Standard

Description

 

 

 

United States

FCC CFR 47

Class A Emissions: FCC Rules for

 

Part 15

Radio Frequency Devices (see

 

 

Notes 1 and 2)

 

 

 

18

 

 

 

Regulatory and safety information

 

 

 

 

 

Table 3: EMC compliance (Part 2 of 2)

 

 

 

 

Jurisdiction

Standard

Description

 

 

 

 

 

Canada

ICES-003

Class A Emissions: Interference-

 

 

 

 

Causing Equipment Standard:

 

 

 

 

Digital Apparatus

 

 

 

 

 

Australia/New

AS/NZS 3548

Class A Emissions: Information

 

Zealand

CISPR 22

technology equipment - Radio

 

 

 

 

disturbance

 

 

 

 

 

European

EN 55022

Class A Emissions: Information

 

Community

 

technology equipment - Radio

 

 

 

 

disturbance

 

 

 

 

 

 

 

 

EN 55024

Information technology equipment -

 

 

 

 

Immunity characteristics

 

 

 

 

Limits and methods of

 

 

 

 

measurement

 

 

 

 

 

 

 

 

EN 61000-3-2

Limits for harmonic current

 

 

 

 

emissions (equipment input current

 

 

 

 

<= 16 A per phase)

 

 

 

 

 

 

 

 

EN 61000-3-3

Limitation of voltage fluctuations

 

 

 

 

and flicker in low-voltage supply

 

 

 

 

systems for equipment with rated

 

 

 

 

current <= 16 A

 

 

 

 

 

 

Note 1: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case

19

Regulatory and safety information

the user will be required to correct the interference at his own expense.

The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/ TV technician for help.

Note 2: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada

Warnings:

This is a Class A product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures.

Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Privacy of communications may not be ensured when using this telephone.

Use the following procedure to prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding.

Table 4: Safety standards

Jurisdiction

Standard

Description

 

 

 

United States

UL 60950-1

ITE equipment - Safety - Part 1:

 

 

General requirements

 

 

 

20

 

 

 

Regulatory and safety information

 

 

 

 

 

Table 4: Safety standards

 

 

 

 

 

 

Jurisdiction

Standard

Description

 

 

 

 

 

Canada

CSA 60950-1-03

ITE equipment - Safety - Part 1:

 

 

 

 

General requirements

 

European

EN 60950-1 +A11

ITE equipment - Safety - Part 1:

 

Community

 

General requirements

 

Australia/New

AS/NZS

Safety of Information Technology

 

Zealand

60950.1:2003

Equipment

 

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements.

EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from Avaya Inc., 211 Mt. Airy Road, Basking Ridge, NJ 07920 USA.

21

Avaya 1230 User Manual

Regulatory and safety information

DenAn regulatory notice for Japan

Connecting Power

Use only Avaya-approved Limited Power Source 48 VDC 520 mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Deskphone.

Connecting to the Local Area Network

Severe damage to your IP Deskphone can occur if you plug the phone into an ISDN connection. Consult your system administrator to ensure you plug your Avaya 1230 IP Deskphone into a 10/100 BaseT Ethernet jack.

Operation

The earpiece and mouthpiece of the handset can attract and retain small objects.

22

Regulatory and safety information

Location

Avaya recommends that you install your Avaya 1230 IP Deskphone away from direct sunlight.

23

Customer service

Customer service

Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to www.avaya.com or go to one of the pages listed in the following sections.

Navigation

“Getting technical documentation” on page 24

“Getting product training” on page 24

“Getting help from a distributor or reseller” on page 24

“Getting technical support from the Avaya Web site” on page 24

Getting technical documentation

To download and print selected technical publications and release notes directly from the Internet, go to www.avaya.com/support.

Getting product training

Ongoing product training is available. For more information or to register, you can access the Web site at www.avaya.com/support. From this Web site, you can locate the Training contacts link on the left-hand navigation pane.

Getting help from a distributor or reseller

If you purchased a service contract for your Avaya product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.

Getting technical support from the Avaya Web site

The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www.avaya.com/support.

24

Using your Avaya 1230 IP Deskphone

Using your Avaya 1230 IP Deskphone

After you familiarize yourself with the Avaya 1230 IP Deskphone features, you can start to use the IP Deskphone. This section describes how to use the Avaya 1230 IP Deskphone.

Getting started

The following section introduces the important details of the Avaya 1230 IP Deskphone. Carefully read every section before you operate the new Avaya 1230 IP Deskphone.

“Before you begin” on page 25

“Avaya 1230 IP Deskphone controls” on page 26

“Avaya 1230 IP Deskphone display” on page 32

“Installing your Avaya 1230 IP Deskphone” on page 35

Before you begin

Take the appropriate precautionary measures before you connect the Avaya 1230 IP Deskphone.

CAUTION

Consult your system administrator to ensure that you plug your IP Deskphone into a 10/100BaseT Ethernet jack. To avoid severe damage to your IP Deskphone, do not plug your Avaya 1230 IP Deskphone into a regular phone jack.

CAUTION

Use your Avaya 1230 IP Deskphone only in an indoor environment.

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Using your Avaya 1230 IP Deskphone

Avaya 1230 IP Deskphone controls

This section describes the controls on the Avaya 1230 IP Deskphone. Depending on your geographic region, the Avaya 1230 IP Deskphone includes key caps with English text labels. In this document, text in parentheses indicates the labels that appear on the key caps; for example, (Services).

Fwd.

Fwd

More.

Context-sensitive soft keys are below the LCD. The soft key label is dynamic and depends on the active feature. The label length is a maximum of six characters.

A triangle before a soft key label, indicates the feature is active.

Press the More key to access the next layer of context-sensitive soft keys (self-labeled).

The ten keys on either side of the LCD are self-labeled line or programmable feature keys, with labels on the LCD. These keys also function as line (DN) keys. Press the Left or Right arrow keys to access the second page of feature keys. This feature is called Second Page Functionality.

A steadily lit icon beside a line (DN) key indicates the line is active. A flashing icon indicates the line is on hold. When a call arrives on a DN key which is not on the currently displayed page of keys, the IP Deskphone automatically displays the page with the active key.

26

Using your Avaya 1230 IP Deskphone

(Volume +)

(Volume -)

(Mute)

A steadily lit icon beside a feature key indicates the feature is active. A flashing icon indicates the feature is being programmed. When a call arrives on a feature key that is not on the currently displayed page of keys, the IP Deskphone automatically displays the page with the active key.

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and Handsfree features. Press the upper button to increase the volume, and press the lower button to decrease the volume.

Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled. If your Mute key is enabled, press the Mute key to listen to the receiving party without transmitting your voice. Press the Mute key again to return to two-way conversation.

Note: If your Mute key is not enabled, pressing the Mute key places the call on hold. Press the Mute key again to restore the active call or press the line key to restore the active call. You cannot retrieve this call from hold by pressing the Hold key.

The Mute key applies to handsfree, handset, and headset microphones. The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted.

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Using your Avaya 1230 IP Deskphone

Press the Handsfree key to activate handsfree mode.

(Handsfree)

Note: The Handsfree LED indicator, on the Handsfree key, lights to indicate that Handsfree is in use.

Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this key cluster is used for up, down, left, and right movements.

Use the Up and Down keys to scroll up and down the menu, and the Left and Right keys to position the cursor. In some dialog boxes that appear on your IP Deskphone, you can also use the Left and Right keys to select editable fields. Press the Right key to select the field below the current selection, or the Left key to select the field above the current selection.

Press the Enter key, at the center of the navigation key cluster, to confirm menu selections.

In most menus, you can use the Enter key instead of the Select or OK soft key.

Press the Hold key to place an active call on hold. Press the Hold key again or press the

(Hold) flashing line (DN) key to return to the caller on hold.

28

Using your Avaya 1230 IP Deskphone

 

Press the Applications key to access

(Applications)

external server applications.

 

 

Press the Headset key to answer a call

 

using the headset or to switch a call from the

(Headset)

handset or handsfree to the headset.

 

The Headset LED indicator, embedded in

 

the Headset key, lights to indicate that the

 

headset is in use.

 

Press the Goodbye key to end an active

(Goodbye)

call.

 

 

When a message is waiting, or there is an

 

incoming call, the red Message

 

Waiting\Incoming Call Indicator LED at

 

the top center of the IP Deskphone flashes.

 

The flash cadence for each alert is different.

 

Note: You may also hear an audio Message

 

Waiting Indicator (stutter or beeping dial

 

tone) when you go off-hook.

 

Press the Conference key to initiate

 

conference.

 

Press the Quit key to exit an active menu or

 

dialog box. The status of the active call

(Quit)

remains unaffected if you press the Quit key.

29

Using your Avaya 1230 IP Deskphone

Press the Redial key to access the redial list.

Press the Message key to access your voice mailbox when the message waiting indicator flashes.

Press the Directory key to access directory services.

(Directory)

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