ST-M1000 User's Guide
Contents |
|
ST-M1000 User's Guide............................................................................................................................... |
9 |
Product Basics .......................................................................................................................................... |
10 |
Control Panel Buttons and Lights ....................................................................................................... |
10 |
Product Parts Locations ..................................................................................................................... |
11 |
Product Parts - Front/Inside........................................................................................................... |
11 |
Product Parts - Back...................................................................................................................... |
13 |
The Power Off and Sleep Timers ....................................................................................................... |
13 |
Changing the Power Off and Sleep Timer Settings - Windows...................................................... |
14 |
Changing the Power Off and Sleep Timer Settings - Mac.............................................................. |
14 |
Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... |
15 |
Using Epson Email Print ............................................................................................................... |
16 |
Using the Epson iPrint Mobile App ................................................................................................ |
16 |
Using Epson Remote Print ........................................................................................................... |
17 |
Using Google Cloud Print................................................................................................................... |
17 |
Setting Up Google Cloud Print on a Chromebook .............................................................................. |
18 |
Using the Mopria Print Service .......................................................................................................... |
19 |
Android Printing Using the Epson Print Enabler ................................................................................ |
20 |
Using Fire OS Printing ....................................................................................................................... |
20 |
Using Windows 10 Mobile Printing .................................................................................................... |
21 |
Wi-Fi or Wired Networking........................................................................................................................ |
22 |
Network Security Recommendations ................................................................................................. |
22 |
Wi-Fi Direct Mode Setup .................................................................................................................... |
23 |
Enabling Wi-Fi Direct Mode ........................................................................................................... |
23 |
Wi-Fi Protected Setup (WPS)............................................................................................................. |
24 |
Using WPS to Connect to a Network ............................................................................................. |
24 |
Printing a Network Status Sheet......................................................................................................... |
25 |
Printing a Network Connection Report ............................................................................................... |
25 |
Network Connection Report Codes and Messages ....................................................................... |
26 |
Changing or Updating Network Connections ..................................................................................... |
31 |
Accessing the Web Config Utility................................................................................................... |
31 |
3
Changing a USB Connection to a Wi-Fi Connection...................................................................... |
32 |
Changing a Wi-Fi Connection to a Wired Network Connection...................................................... |
32 |
Connecting to a New Wi-Fi Router ................................................................................................ |
33 |
Disabling Wi-Fi Features ............................................................................................................... |
33 |
Loading Paper ........................................................................................................................................... |
34 |
Loading Paper in the Cassette ........................................................................................................... |
34 |
Loading Paper in the Rear Paper Feed .............................................................................................. |
39 |
Paper Loading Capacity ..................................................................................................................... |
42 |
Double-sided Printing Capacity .......................................................................................................... |
44 |
Compatible Epson Papers.................................................................................................................. |
44 |
Paper or Media Type Settings - Printing Software.............................................................................. |
46 |
Printing from a Computer ......................................................................................................................... |
47 |
Printing with the Standard Epson Printer Software - Windows ........................................................... |
47 |
Selecting Basic Print Settings - Windows ...................................................................................... |
48 |
Paper Source Options - Windows ............................................................................................. |
50 |
Print Quality Options - Windows ............................................................................................... |
51 |
Multi-Page Printing Options - Windows..................................................................................... |
51 |
Selecting Double-sided Printing Settings - Windows ..................................................................... |
51 |
Double-sided Printing Options - Windows................................................................................. |
54 |
Print Density Adjustments - Windows ....................................................................................... |
54 |
Selecting Additional Layout and Print Options - Windows ............................................................. |
55 |
Custom Tone Correction Options - Windows ............................................................................ |
57 |
Image Options and Additional Settings - Windows.................................................................... |
58 |
Header/Footer Settings - Windows ........................................................................................... |
58 |
Selecting a Printing Preset - Windows........................................................................................... |
59 |
Selecting Extended Settings - Windows ........................................................................................ |
61 |
Extended Settings - Windows ................................................................................................... |
62 |
Printing Your Document - Windows............................................................................................... |
63 |
Locking Printer Settings - Windows ............................................................................................... |
64 |
Locked Setting Options............................................................................................................. |
66 |
Selecting Default Print Settings - Windows.................................................................................... |
66 |
Changing the Language of the Printer Software Screens ......................................................... |
67 |
Changing Automatic Update Options ............................................................................................ |
69 |
4
Printing with the Built-in Epson Driver - Windows 10 S....................................................................... |
70 |
Selecting Print Settings - Windows 10 S........................................................................................ |
70 |
Printing on a Mac ............................................................................................................................... |
74 |
Selecting Basic Print Settings - Mac ............................................................................................. |
75 |
Paper Source Options - Mac..................................................................................................... |
78 |
Print Quality Options - Mac ....................................................................................................... |
78 |
Selecting Page Setup Settings - Mac ............................................................................................ |
79 |
Selecting Print Layout Options - Mac............................................................................................. |
80 |
Selecting Double-sided Printing Settings - Mac............................................................................. |
80 |
Double-sided Printing Options and Adjustments - Mac............................................................. |
82 |
Selecting Printing Preferences - Mac ............................................................................................ |
82 |
Printing Preferences - Mac........................................................................................................ |
83 |
Printing Your Document - Mac....................................................................................................... |
84 |
Checking Print Status - Mac...................................................................................................... |
84 |
Printing with the Epson Universal Print Driver - Windows................................................................... |
85 |
Installing the Epson Universal Print Driver - Windows .................................................................. |
86 |
Synchronizing Printer Settings - Epson Universal Print Driver - Windows ..................................... |
90 |
Selecting Print Settings - Epson Universal Print Driver - Windows ................................................ |
91 |
Selecting Default Print Settings - Epson Universal Print Driver - Windows.................................... |
93 |
Locking Printer Settings - Epson Universal Print Driver - Windows ............................................... |
94 |
Epson Universal Print Driver Locked Setting Options ............................................................... |
96 |
Adding Network Printers - Epson Universal Print Driver - Windows............................................... |
96 |
Printing From a Chromebook ............................................................................................................. |
99 |
Cancelling Printing Using a Product Button........................................................................................ |
99 |
Refilling Ink and Replacing the Maintenance Box ................................................................................ |
101 |
Ink Safety Precautions ..................................................................................................................... |
101 |
Checking the Ink and Maintenance Box Levels................................................................................ |
102 |
Checking the Ink Level on Your Product...................................................................................... |
103 |
Checking the Maintenance Box Level - Windows........................................................................ |
103 |
Checking the Maintenance Box Level - Mac................................................................................ |
104 |
Disabling Special Offers with Windows ....................................................................................... |
106 |
Purchase Epson Ink and Maintenance Box...................................................................................... |
107 |
Ink Bottle and Maintenance Box Part Numbers ........................................................................... |
107 |
5
Refilling the Ink Tank........................................................................................................................ |
107 |
Replacing the Maintenance Box....................................................................................................... |
112 |
Adjusting Print Quality............................................................................................................................ |
117 |
Print Head Maintenance................................................................................................................... |
117 |
Print Head Nozzle Check............................................................................................................. |
117 |
Checking the Nozzles Using the Product Buttons................................................................... |
118 |
Checking the Nozzles Using a Computer Utility...................................................................... |
120 |
Print Head Cleaning .................................................................................................................... |
123 |
Cleaning the Print Head Using the Product Buttons................................................................ |
123 |
Cleaning the Print Head Using a Computer Utility................................................................... |
124 |
Power Cleaning ........................................................................................................................... |
127 |
Power Cleaning Using a Computer Utility ............................................................................... |
127 |
Print Head Alignment ....................................................................................................................... |
129 |
Aligning the Print Head Using a Computer Utility......................................................................... |
129 |
Cleaning the Paper Path .................................................................................................................. |
131 |
Checking the Number of Sheets....................................................................................................... |
131 |
Checking the Sheet Counter - Windows ...................................................................................... |
132 |
Checking the Sheet Counter - Mac.............................................................................................. |
132 |
Cleaning and Transporting Your Product ............................................................................................. |
134 |
Cleaning Your Product ..................................................................................................................... |
134 |
Cleaning the Print Head Path ........................................................................................................... |
134 |
Cleaning the Paper Rollers .............................................................................................................. |
136 |
Transporting Your Product ............................................................................................................... |
139 |
Solving Problems .................................................................................................................................... |
141 |
Checking for Software Updates........................................................................................................ |
141 |
Product Light Status ......................................................................................................................... |
142 |
Running a Product Check ................................................................................................................ |
144 |
Solving Setup Problems ................................................................................................................... |
146 |
Product Does Not Turn On or Off................................................................................................. |
146 |
Noise After Filling the Ink............................................................................................................. |
147 |
Software Installation Problems .................................................................................................... |
147 |
Solving Network Problems ............................................................................................................... |
148 |
Network Software Cannot Find Product on a Network................................................................. |
148 |
6
Product Cannot Connect to a Wireless Router or Access Point .................................................. |
149 |
Cannot Print Over a Network....................................................................................................... |
151 |
Wireless Network Connection is Unstable on a Mac ................................................................... |
152 |
Solving Paper Problems................................................................................................................... |
152 |
Paper Feeding Problems............................................................................................................. |
152 |
Paper Jam Problems in the Front of the Product ......................................................................... |
153 |
Paper Jam Problems Inside the Product ..................................................................................... |
155 |
Paper Jam Problems in the Rear Cover ...................................................................................... |
157 |
Paper Ejection Problems ............................................................................................................. |
159 |
Solving Problems Printing from a Computer..................................................................................... |
160 |
Nothing Prints.............................................................................................................................. |
160 |
Product Icon Does Not Appear in Windows Taskbar ................................................................... |
161 |
Printing is Slow ............................................................................................................................ |
162 |
Solving Page Layout and Content Problems.................................................................................... |
163 |
Inverted Image............................................................................................................................. |
164 |
Too Many Copies Print ................................................................................................................ |
164 |
Blank Pages Print ........................................................................................................................ |
164 |
Incorrect Margins on Printout....................................................................................................... |
165 |
Incorrect Characters Print............................................................................................................ |
165 |
Incorrect Image Size or Position.................................................................................................. |
166 |
Slanted Printout........................................................................................................................... |
166 |
Solving Print Quality Problems......................................................................................................... |
167 |
White or Dark Lines in Printout .................................................................................................... |
167 |
Blurry or Smeared Printout .......................................................................................................... |
168 |
Faint Printout or Printout Has Gaps ............................................................................................. |
170 |
Grainy Printout............................................................................................................................. |
171 |
Uninstall Your Product Software....................................................................................................... |
172 |
Uninstalling Printing Software - Standard Epson Printer Software - Windows............................. |
172 |
Uninstalling Product Software - Mac............................................................................................ |
173 |
Where to Get Help............................................................................................................................ |
173 |
Technical Specifications ........................................................................................................................ |
175 |
Windows System Requirements ...................................................................................................... |
175 |
Mac System Requirements .............................................................................................................. |
176 |
7
Paper Specifications ........................................................................................................................ |
176 |
Printable Area Specifications ........................................................................................................... |
178 |
Ink Specifications ............................................................................................................................. |
179 |
Dimension Specifications ................................................................................................................. |
179 |
Electrical Specifications ................................................................................................................... |
180 |
Environmental Specifications ........................................................................................................... |
180 |
Interface Specifications .................................................................................................................... |
181 |
Network Interface Specifications ...................................................................................................... |
181 |
Safety and Approvals Specifications ................................................................................................ |
182 |
Safety and Approvals Specifications for Latin America .................................................................... |
182 |
Notices ..................................................................................................................................................... |
184 |
Important Safety Instructions............................................................................................................ |
184 |
General Printer Safety Instructions.............................................................................................. |
184 |
Wireless Connection Safety Instructions ..................................................................................... |
186 |
FCC Compliance Statement............................................................................................................. |
186 |
Binding Arbitration and Class Waiver ............................................................................................... |
187 |
Trademarks...................................................................................................................................... |
190 |
Copyright Notice............................................................................................................................... |
190 |
A Note Concerning Responsible Use of Copyrighted Materials................................................... |
191 |
Default Delay Times for Power Management for Epson Products ............................................... |
191 |
Copyright Attribution.................................................................................................................... |
191 |
8
ST-M1000 User's Guide
Welcome to the ST-M1000 User's Guide.
For a printable PDF copy of this guide, click here.
9
See these sections to learn about the basic features of your product.
Control Panel Buttons and Lights Product Parts Locations
The Power Off and Sleep Timers
Epson Connect Solutions for Smartphones, Tablets, and More Using Google Cloud Print
Setting Up Google Cloud Print on a Chromebook Using the Mopria Print Service
Android Printing Using the Epson Print Enabler Using Fire OS Printing
Using Windows 10 Mobile Printing
1 power button and light
2 network status button
3Wi-Fi button
10
4 Wi-Fi and Wi-Fi Direct lights
5 ink and paper lights
6 stop button
Parent topic: Product Basics
Related references
Product Light Status
See these sections to identify the parts on your product.
Product Parts - Back
Parent topic: Product Basics
Product Parts - Front/Inside
1Control panel
2Printer cover
11
3Print head
4Ink tank cover
5Ink tank cap
6Ink tank
7Front cover
8Paper cassette cover
1Feeder guard
2Rear paper feed slot
3Rear paper edge guides
4Output tray
5Output selector
6Paper cassette edge guides
7Paper cassette
Parent topic: Product Parts Locations
12
1Rear cover
2LAN port
3USB port
4AC inlet
5Maintenance box cover
Parent topic: Product Parts Locations
The product enters sleep mode or turns off automatically if it is not used for a period of time. You can adjust the time period before power management begins, but increasing the time reduces the product's energy efficiency.
Changing the Power Off and Sleep Timer Settings - Windows
Changing the Power Off and Sleep Timer Settings - Mac
Parent topic: Product Basics
13
You can use the printer software to change the time period before the printer enters sleep mode or turns off automatically.
1.Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . Select Printer Settings and click the
Maintenance tab.
2.Click the Printer and Option Information button. You see this window:
3.Select the time period you want as the Power Off Timer setting.
4.Click Send.
5.Select the time period you want as the Sleep Timer setting.
6.Click Send.
7.Click OK to close the open program windows.
Parent topic: The Power Off and Sleep Timers
You can use the printer software to change the time period before the printer enters sleep mode or turns off automatically.
1.In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select
Open Printer Utility.
14
2.Select Printer Settings. You see this screen:
3.Select the time period you want as the Power Off Timer setting.
4.Select the time period you want as the Sleep Timer setting.
5.Click Apply.
6.If you see the confirmation message, click Yes, and close the Printer Settings window.
Parent topic: The Power Off and Sleep Timers
Use your smartphone, tablet, or computer to print documents, photos, emails, and web pages from your home, office, or even across the globe.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.
Using Epson Email Print
15
Using Epson Remote Print
Parent topic: Product Basics
Related tasks
Using Google Cloud Print
Related topics
Wi-Fi or Wired Networking
With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product. Both the email and the attachments will print automatically.
1.Connect your product to your network. See the link below.
2.If you did not already set up Email Print when you installed your product software, visit epson.com/connect (U.S), epson.ca/connect (Canada), or epsonconnect.com (Caribbean) to learn more about Email Print, create your Epson Connect account, and register your product to the Epson Connect service.
3.Now you are ready to send and print emails to your product's Email Print address.
Note: Go to epsonconnect.com and log into your Epson connect account to personalize your product's email, adjust print settings, and set up other Epson Connect services.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related topics
Wi-Fi or Wired Networking
Using the Epson iPrint Mobile App
Use this free Apple and Android app to print with networked Epson products. Epson iPrint lets you print PDFs, Microsoft Office documents, photos, and web pages from your device or from popular cloud services such as Box, Dropbox, Evernote, Google Drive, or Microsoft OneDrive.
1.Connect your product to your wireless network. See the link below.
2.Visit epson.com/connect (U.S), epson.ca/connect (Canada), or epson.com.jm/connect (Caribbean) to learn more about Epson iPrint and check the compatibility of your mobile device.
16
3.Download Epson iPrint from the Apple App Store or Google Play.
4.Connect your mobile device to the same wireless network as your product.
5.Open Epson iPrint and select your Epson product.
Now you are ready to print with your mobile device and your Epson product.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related topics
Wi-Fi or Wired Networking
With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson Email-enabled product anywhere in the world.
1.Connect your Epson product to your wireless network. See the link below.
2.If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service.
Note: Make a note of your product's email address.
3.Visit epsonconnect.com to learn more about Remote Print and how to download the Remote Print Driver software.
4.Download and install the Remote Print software.
5.Enter the email address and optional access key of your Epson product during Remote Print setup.
6.Now you are ready to print remotely. Select the print command in your laptop or desktop computer application and choose the Remote Print option for your Epson product.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related topics
Wi-Fi or Wired Networking
With a Google Account, you can print from your Apple or Android device to your Epson product. You can also print from Chromebooks and the Google Chrome browser without drivers or cables.
1. Connect your Epson product to your wireless network. See the link below.
17
2.Note your product's IP address by checking your network status. See the link below.
3.Connect your computer or your mobile device to the same wireless network as your Epson product.
4.Enter your product's IP address into the address bar of a web browser.
5.Select the Google Cloud Print Services option.
Note: If you don't see the Google Cloud Print Services option, turn your product off and back on. If the option still doesn't appear, select the Firmware Update option and follow the on-screen instructions to update your product.
6.Click Register.
7.Select the checkbox to agree to the Usage Advisory and click Next.
8.Click OK to launch the sign-in page. A separate browser window opens.
9.Enter your Google Account username and password and click Sign in, or, if you don't have an account, click Sign up for a new Google Account and follow the on-screen instructions.
10.Click Finish printer registration to complete setup and print a test page.
Your product is now linked to your Google Account and can be accessed from any Chromebook, computer, Apple or Android device with Internet access. Visit Epson Support for Google Cloud Print (U.S) or Epson Support for Google Cloud Print (Canada) for more information on using Google Cloud Print, or the Google Cloud Print website for a list of supported apps.
Parent topic: Product Basics
Related tasks
Printing a Network Status Sheet
Related topics
Wi-Fi or Wired Networking
With a Google Account, you can print from a Chromebook without drivers or cables.
1.Connect your Epson product to your wireless network. See the link below.
2.Turn on your Chromebook and connect it to the same wireless network as your product.
Note: See your Chromebook's documentation for details on connecting to a network.
18
3.Do one of the following:
•Click Add to Cloud Print in the notification that appears in the corner of your Chromebook screen.
Note: If you do not see a notification, check to see if a number appears in the status area at the lower-right corner of the screen. Click this number to open the notifications menu, then click Add to Cloud Print.
•Open a web browser and enter chrome://devices in the address bar. Skip to step 5.
•If you see a registration confirmation screen instead, click Register.
4.Click Add Device.
5.Click the Register button that appears next to your product.
6.Click Register on the confirmation screen.
7.Select OK or press the OK button on your product to confirm the Google Cloud Print connection and print a test page.
Your product is now linked to your Google Account and can be accessed from any Chromebook, iPhone, or Android phone with Internet access. Visit Epson Support for Google Cloud Print (U.S) or Epson Support for Google Cloud Print (Canada) for more information on using Google Cloud Print, or the Google Cloud Print website for a list of supported apps.
Parent topic: Product Basics
Related topics
Wi-Fi or Wired Networking
You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or later) to your Epson product or any Mopria-certified product from other manufacturers. You can download the Mopria Print Service from Google Play.
Note: For details on the Mopria Print Service, click here (U.S) or click here (Canada).
1.Connect your Epson product to your wireless network. See the link below.
2.On your Android device, download the Mopria Print Service app from Google Play.
Note: On some Samsung Galaxy devices, Mopria may come preinstalled.
19
3.Go to Settings on your Android device, select Printing, and enable the Mopria Print Service, if necessary.
4.Connect your Android device to the same wireless network as your product.
5.Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and select Print. Then select All printers, select your Epson product, adjust your print settings, and print.
Parent topic: Product Basics
Related topics
Wi-Fi or Wired Networking
You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.
1.Connect your Epson product to your wireless network. See the link below.
2.On your Android device, download the Epson Print Enabler plug-in from Google Play.
3.Go to Settings on your Android device, select Printing, and enable the Epson plug-in, if necessary.
4.Connect your Android device to the same wireless network as your product.
5.Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and print whatever is on the screen.
Note: If you do not see your product, tap All Printers and select your product.
Parent topic: Product Basics
Related topics
Wi-Fi or Wired Networking
You can wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. With just a few taps in Email, Calendar, Contacts, and WPS Office, you can send whatever is on the screen to an Epson product.
1. Connect your Epson product to your wireless network. See the link below.
20
2.Connect your Amazon device to the same wireless network as your product.
3.Now you are ready to print. From your Amazon application, tap the print option and select your product to print whatever is on the screen.
Note: If you see a message telling you that a plug-in is required, tap OK and tap Download. If your Amazon Fire product uses Fire OS 5 and above, your device automatically uses the built-in Mopria Print Service app to print.
Parent topic: Product Basics
Related topics
Wi-Fi or Wired Networking
You can wirelessly print from Windows 10 Mobile tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. Look for the print option in your Windows 10 application to send whatever is on the screen to an Epson product.
1.Connect your Epson product to your wireless network. See the link below.
2.Connect your Windows 10 Mobile device to the same wireless network as your product.
3.Now you are ready to print. From your Windows 10 application, tap the print option and select your product to print whatever is on the screen.
Parent topic: Product Basics
Related topics
Wi-Fi or Wired Networking
21
See these sections to use your product on a Wi-Fi or wired network.
Wi-Fi Direct Mode Setup
Wi-Fi Protected Setup (WPS)
Printing a Network Status Sheet
Printing a Network Connection Report
Changing or Updating Network Connections
Network Security Recommendations
To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures.
Security measures such as these can help deter threats such as loss of user data, use of telephone and fax lines, and other intrusions:
•Enable security on your wireless LAN
Enable the appropriate security on the wireless LAN you plan to use with your product. Network security such as a network password can deter interception of traffic over the wireless LAN. Your router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better secure your network.
•Connect your product only to a network protected by a firewall
Connecting your product directly to the Internet may leave it vulnerable to security threats. Instead, connect it to a router or other network connection protected by a firewall. Your router may already have a firewall set up by your Internet service provider; check with your ISP for confirmation. For best results, set up and use a private IP address for your network connection.
•Change the default administrator password on your product
If your product has an option to set an administrator password, change the default administrator password to deter access by unauthorized users to personal data stored on your product, such as IDs, passwords, and contact lists.
Parent topic: Wi-Fi or Wired Networking
22
You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices.
1Epson product
2Computer with a wireless interface
3Other wireless device
Parent topic: Wi-Fi or Wired Networking
Enabling Wi-Fi Direct Mode
You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point. Make sure paper is loaded before you begin.
Note: If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet.
1.Hold down the Wi-Fi button and press the network status button until the Wi-Fi light and WiFi Direct light flash alternately. Then release both buttons.
After both lights stop flashing, the Wi-Fi Direct light remains on.
23
2.Hold down the network status button on the product for at least five seconds to print a network status sheet.
Note: If you release the button before five seconds has passed, a network connection report is printed instead of a network status sheet.
3.Use your computer or wireless device to select the Wi-Fi network name (SSID) and password listed in the Wi-Fi Direct section of the network status sheet.
Note: If you are connecting an Android device, the Wi-Fi and Wi-Fi Direct lights flash simultaneously. Do one of the following:
•Press the Wi-Fi button to connect the device.
•Press the stop button to cancel the connection request.
You should now be able to print to your product directly from your computer or device. If you cannot print successfully, repeat the process above and make sure you enter the password exactly as written on the network status sheet.
Parent topic: Wi-Fi Direct Mode Setup
Related tasks
Printing a Network Status Sheet
If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS).
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point. If there is no hardware button, there may be a virtual WPS button in the software for the device. Check your network product documentation for details.
Parent topic: Wi-Fi or Wired Networking
Using WPS to Connect to a Network
If you have a WPS-enabled router or access point, you can use Wi-Fi Protected Setup (WPS) to connect your device to the network.
24
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point. If there is no hardware button, there may be a virtual WPS button in the software for the device. Check your network product documentation for details.
1.Press the WPS button on your router or access point.
2.Hold down the Wi-Fi button on your product for about five seconds until the Wi-Fi light and WiFi Direct light flash alternately.
The Wi-Fi light turns green to indicate a successful connection.
Note: Be sure to press and hold the Wi-Fi button on your product within 2 minutes of pressing the WPS button on your router or access point.
Parent topic: Wi-Fi Protected Setup (WPS)
You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network.
To print the status sheet, hold down the network status button on the product for at least five seconds.
Note: If you release the button before five seconds elapses, a network connection report is printed instead of a network status sheet.
Examine the settings shown on the network status sheet to diagnose any problems you may have.
Parent topic: Wi-Fi or Wired Networking
Related tasks
Printing a Network Connection Report
You can print a network connection report to view solutions to any problems you may have using your product on a network.
To print the report, press the network status button on the product.
Examine the error codes and solutions shown on the network connection report.
Network Connection Report Codes and Messages
Parent topic: Wi-Fi or Wired Networking
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Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report.
1Error code
2Message
Note: Error codes and messages listed here may not all apply to your product.
Error Codes and Messages
Error code and message |
Solution |
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E1 |
Make sure your router, access point, and/or hub are |
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Confirm that the network cable is |
turned on, and the network cable is securely connected to |
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your device and to your product. |
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connected and network devices such as |
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hub, router, or access point are turned on. |
If you are trying to set up Wi-Fi, remove the network cable |
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and set up Wi-Fi again. Ethernet and Wi-Fi cannot be |
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connected at the same time. |
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Error code and message |
Solution |
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E2, E3, or E7 |
Check the following: |
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No wireless network names (SSID) found. |
• Make sure your router or access point is turned on, and |
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Confirm that the router/access point is |
is correctly connected to your computer or network |
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turned on and the wireless network (SSID) |
device. |
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is set up correctly. Contact your network |
• Turn off the router or access point, wait about 10 |
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administrator for assistance. |
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seconds, and turn it on again. |
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No wireless network names (SSID) found. |
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• Move your product closer to your router or access point, |
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Confirm that the wireless network name |
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and remove any obstacles between them. Also move |
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(SSID) of the PC you wish to connect is set |
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your product away from devices such as wireless |
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up correctly. Contact your network |
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phones or microwaves. |
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administrator for assistance. |
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• Confirm that the SSID shown on the network |
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Entered security key/password does not |
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connection report matches the label on your router or |
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match the one set for your router/access |
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access point. Also make sure your SSID uses only |
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point. Confirm security key/password. |
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ASCII characters and symbols, or your product cannot |
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Contact your network administrator for |
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display the SSID correctly. |
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assistance. |
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• If you are trying to connect using the WPS push button |
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method, make sure your router or access point supports |
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it. |
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• If you are using a network password, check the label on |
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your router or access point to confirm that you are using |
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the correct password, or check with your network |
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administrator or router/access point documentation. |
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• If you are connecting to a smart device that generates |
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an SSID, check the device documentation for the SSID |
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and password you should use. |
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• If your wireless connection suddenly disconnects, and |
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another smart device was added to the network using a |
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WPS push button method or your network was set up |
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using a non-WPS push button method, try downloading |
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and installing your product software again. |
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Error code and message |
Solution |
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E5 |
If the security on your router or access point is not one of |
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Security mode (e.g. WEP, WPA) does not |
the following types, change the type of security on your |
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router or access point and reset your product's network |
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match the current setting of the printer. |
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settings. |
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Confirm security mode. Contact your |
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network administrator for assistance. |
• WEP-64 bit (40 bit) |
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• WEP-128 bit (104 bit) |
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• WPA PSK (TKIP/AES); also known as WPA Personal |
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• WPA2 PSK (TKIP/AES); also known as WPA2 Personal |
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• |
WPA (TKIP/AES) |
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• |
WPA2 (TKIP/AES) |
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Also make sure you are connecting to the 2.4GHz band |
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on your network and using the password for that band. |
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E6 |
If your router or access point has MAC address filtering |
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MAC address of your printer may be |
enabled, register your product's MAC address so it is not |
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filtered. Locate the MAC address on the network |
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filtered. Check whether your router/access |
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connection report and check your router or access point |
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point has restrictions such as MAC address |
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filtering. See the documentation of the |
documentation for instructions. |
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router/access point or contact your network |
If your router or access point is using shared |
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administrator for assistance. |
authentication with WEP security, confirm that you are |
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using the correct authentication key and index. |
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If your router or access point limits the number of |
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connected devices, raise the connection limit. See your |
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router or access point documentation for instructions. |
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E8 |
If your product's Obtain IP Address setting is set to Auto, |
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Incorrect IP address is assigned to the |
enable DHCP on your router or access point. If it is set to |
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Manual, the IP address may be out of range or on a |
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printer. Confirm IP address setup of the |
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different network segment; set a valid IP address using |
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network device (hub, router, or access |
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your product control panel or the Web Config utility. |
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point). Contact your network administrator |
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for assistance. |
You can also try turning off your product and the router or |
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access point, waiting about 10 seconds, and turning them |
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on again. |
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Error code and message |
Solution |
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E9 |
Make sure your computer or network device are turned |
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Confirm the connection and network setup |
on. Also make sure that you can access the Internet and |
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other devices on the same network from the devices you |
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of the PC or other device. Connection using |
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the EpsonNet Setup is available. Contact |
are trying to connect to your product. |
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your network administrator for assistance. |
If you still cannot connect to your product, turn off your |
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router or access point, wait about 10 seconds, and turn it |
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on again. Download and install your product software |
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again to reset your network settings. |
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E10 |
Make sure other devices on the network are turned on and |
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Confirm IP address, subnet mask, and |
do the following: |
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• If your product's Obtain IP Address setting is set to |
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default gateway setup. Connection using |
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the EpsonNet Setup is available. Contact |
Manual, check the IP address, subnet mask, and |
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your network administrator for assistance. |
default gateway addresses on the network connection |
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report to see if they are correct. If not, correct the |
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settings. |
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• If DHCP is enabled, set your product's Obtain IP |
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Address setting to Auto. If you want to use the DHCP- |
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assigned address as a static address, set the Obtain IP |
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Address setting to Manual, enter the product's IP |
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address as listed on the network connection report, and |
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set the subnet mask to 255.255.255.0. |
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If you still cannot connect to your product, turn off your |
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router or access point, wait about 10 seconds, and turn it |
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on again. |
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E11 |
If you set your product's TCP/IP Setup setting to Manual, |
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Setup is incomplete. Confirm default |
check that the default gateway address listed on the |
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network connection report is correct. Also turn on the |
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gateway setup. Connection using the |
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device that is set as the default gateway. |
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EpsonNet Setup is available. Contact your |
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network administrator for assistance. |
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Error code and message |
Solution |
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E12 |
Make sure other devices on the network are turned on and |
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Confirm the following |
do the following: |
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• Make sure the IP address, subnet mask, and default |
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-Entered security key/password is correct |
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gateway addresses are correct, if you are entering them |
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-Index of the security key/password is set to |
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manually. |
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the first number |
• Confirm that the subnet mask and default gateway |
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-IP address, subnet mask, or default |
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addresses for other devices are the same. |
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gateway setup is correct |
• Make sure the IP address does not conflict with other |
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Contact your network administrator for |
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devices. |
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assistance. |
If you still cannot connect to your product, do the |
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following: |
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• Turn off your router or access point, wait about 10 |
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seconds, and turn it on again. |
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• Download and install your product software again to |
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reset your network settings. |
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• If your router or access point uses WEP security with |
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several registered passwords, make sure that the first |
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registered password is set on your product. |
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E13 |
Make sure your router, access point, and/or hub are |
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Confirm the following |
turned on. Also make sure the TCP/IP setup on your |
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router, access point, and/or hub is not set manually; this |
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-Entered security key/password is correct |
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may cause your product's network settings to differ from |
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-Index of the security key/password is set to |
the manually set up devices. |
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the first number |
If you still cannot connect to your product, do the |
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-Connection and network setup of the PC |
following: |
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or other device is correct |
• Turn off your router or access point, wait about 10 |
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Contact your network administrator for |
seconds, and turn it on again. |
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assistance. |
• Download and install your product software again to |
|
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reset your network settings. |
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• If your router or access point uses WEP security with |
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several registered passwords, make sure that the first |
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registered password is set on your product. |
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