Epson WorkForce ST-4000 User Manual

ST-4000 User's Guide

Contents
ST-4000 User's Guide................................................................................................................................	13
Product Basics ..........................................................................................................................................	14
Using the Control Panel .....................................................................................................................	14
Control Panel Buttons and Lights ..................................................................................................	15
Status Icon Information .............................................................................................................	15
Entering Characters on the LCD Screen .......................................................................................	17
Selecting the Date and Time .........................................................................................................	17
Changing LCD Screen Language..................................................................................................	19
Adjusting Control Panel Sounds ....................................................................................................	20
Adjusting the Screen Brightness....................................................................................................	21
Turning Off the Operation Time Out Setting ..................................................................................	22
Product Parts Locations .....................................................................................................................	23
Product Parts - Front .....................................................................................................................	24
Product Parts - Inside ....................................................................................................................	26
Product Parts - Back......................................................................................................................	28
Using Power Saving Settings .............................................................................................................	28
Changing the Sleep Timer Settings ...............................................................................................	28
Changing the Power Off Timer Settings ........................................................................................	30
Epson Connect Solutions for Smartphones, Tablets, and More .........................................................	31
Setting Up Epson Connect Services..............................................................................................	31
Using Epson Email Print ...............................................................................................................	33
Using the Epson iPrint Mobile App ................................................................................................	33
Using Epson Remote Print ...........................................................................................................	34
Using Epson Scan to Cloud...........................................................................................................	34
Using AirPrint ....................................................................................................................................	35
Using Google Cloud Print...................................................................................................................	36
Android Printing Using the Epson Print Enabler ................................................................................	37
Using Fire OS Printing .......................................................................................................................	37
Using Windows 10 Mobile Printing ....................................................................................................	38
Using Epson Print and Scan App with Windows Tablets ...................................................................	38

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Wi-Fi or Wired Networking........................................................................................................................	40
Network Security Recommendations .................................................................................................	40
Wi-Fi Infrastructure Mode Setup.........................................................................................................	41
Selecting Wireless Network Settings from the Control Panel ........................................................	42
Wi-Fi Direct Mode Setup ....................................................................................................................	44
Enabling Wi-Fi Direct Mode ...........................................................................................................	44
Wi-Fi Protected Setup (WPS).............................................................................................................	46
Using WPS to Connect to a Network .............................................................................................	46
Printing a Network Status Sheet.........................................................................................................	47
Printing a Network Connection Report ...............................................................................................	48
Network Connection Report Codes and Messages .......................................................................	50
Changing or Updating Network Connections .....................................................................................	55
Accessing the Web Config Utility...................................................................................................	55
Changing a USB Connection to a Wi-Fi Connection......................................................................	56
Changing a Wi-Fi Connection to a Wired Network Connection......................................................	56
Connecting to a New Wi-Fi Router ................................................................................................	57
Disabling Wi-Fi Features ...............................................................................................................	57
Loading Paper ...........................................................................................................................................	59
Loading Paper in the Cassette ...........................................................................................................	59
Paper Loading Capacity .....................................................................................................................	64
Double-sided Printing Capacity ..........................................................................................................	65
Compatible Epson Papers..................................................................................................................	66
Borderless Paper Type Compatibility .................................................................................................	67
Paper or Media Type Settings - Printing Software..............................................................................	68
Selecting the Paper Settings - Control Panel .....................................................................................	69
Paper Type Settings - Control Panel .............................................................................................	69
Selecting the Default Paper Source Settings......................................................................................	70
Paper Source Settings Options .....................................................................................................	71
Selecting the Universal Print Settings ................................................................................................	72
Universal Print Settings Options ....................................................................................................	73
Placing Originals on the Product .............................................................................................................	74
Placing Originals on the Scanner Glass .............................................................................................	74
Placing Originals in the Automatic Document Feeder ........................................................................	75

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ADF Original Document Specifications ..............................................................................................	78
Copying......................................................................................................................................................	79
Copying Documents or Photos...........................................................................................................	79
Copying Options.................................................................................................................................	80
Printing from a Computer .........................................................................................................................	82
Printing with Windows ........................................................................................................................	82
Selecting Basic Print Settings - Windows ......................................................................................	83
Print Quality Options - Windows ...............................................................................................	85
Multi-Page Printing Options - Windows.....................................................................................	85
Selecting Double-sided Printing Settings - Windows .....................................................................	86
Double-sided Printing Options - Windows.................................................................................	88
Print Density Adjustments - Windows .......................................................................................	89
Selecting Additional Layout and Print Options - Windows .............................................................	90
Custom Color Correction Options - Windows............................................................................	92
Image Options and Additional Settings - Windows....................................................................	93
Header/Footer Settings - Windows ...........................................................................................	94
Selecting a Printing Preset - Windows...........................................................................................	95
Selecting Extended Settings - Windows ........................................................................................	96
Extended Settings - Windows ...................................................................................................	97
Printing Your Document - Windows...............................................................................................	98
Locking Printer Settings - Windows ...............................................................................................	99
Locked Setting Options...........................................................................................................	101
Selecting Default Print Settings - Windows..................................................................................	102
Changing the Language of the Printer Software Screens .......................................................	103
Changing Automatic Update Options ..........................................................................................	104
Printing with the Built-in Epson Driver - Windows 10 S.....................................................................	105
Selecting Print Settings - Windows 10 S......................................................................................	105
Printing on a Mac .............................................................................................................................	109
Selecting Basic Print Settings - Mac ...........................................................................................	110
Print Quality Options - Mac .....................................................................................................	113
Print Options - Mac .................................................................................................................	113
Selecting Page Setup Settings - Mac ..........................................................................................	114
Selecting Print Layout Options - Mac...........................................................................................	115

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Selecting Double-sided Printing Settings - Mac...........................................................................	116
Double-sided Printing Options and Adjustments - Mac...........................................................	117
Managing Color - Mac .................................................................................................................	118
Color Matching and Color Options - Mac ................................................................................	119
Selecting Printing Preferences - Mac ..........................................................................................	120
Printing Preferences - Mac......................................................................................................	121
Printing Your Document or Photo - Mac ......................................................................................	121
Checking Print Status - Mac....................................................................................................	123
Printing From a Chromebook ...........................................................................................................	123
Cancelling Printing Using the Product ..............................................................................................	124
Scanning ..................................................................................................................................................	125
Starting a Scan.................................................................................................................................	125
Starting a Scan Using the Product Control Panel ........................................................................	125
Scanning to a Connected Computer .......................................................................................	126
Control Panel Scanning Options.............................................................................................	129
Changing Default Scan Job Settings ......................................................................................	130
Setting Up a WSD Port (Windows 7/Windows Vista) ..............................................................	131
Starting a Scan Using the Epson Scan 2 Icon .............................................................................	131
Starting a Scan from a Scanning Program...................................................................................	133
Starting a Scan from a Smart Device...........................................................................................	135
Scanning in Epson Scan 2 ...............................................................................................................	136
Additional Scanning Settings - Main Settings Tab .......................................................................	139
Additional Scanning Settings - Advanced Settings Tab...............................................................	139
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ...................................	140
Image Format Options.................................................................................................................	141
Scan Resolution Guidelines ........................................................................................................	142
Faxing.......................................................................................................................................................	144
Connecting a Telephone or Answering Machine..............................................................................	144
Setting Up Fax Features ..................................................................................................................	147
Setting Up Basic Fax Features ....................................................................................................	147
Using the Fax Setup Wizard ...................................................................................................	147
Selecting the Line Type...........................................................................................................	149
Setting the Number of Rings to Answer ..................................................................................	150

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Selecting Advanced Fax Settings ................................................................................................	152
Print Settings - Fax..................................................................................................................	153
Basic Settings - Fax ................................................................................................................	154
Security Settings - Fax............................................................................................................	156
Setting Up the Fax Utility - Windows............................................................................................	157
Setting Up Fax Features Using the Fax Utility - Mac ...................................................................	159
Setting Up Contacts and Contact Groups.........................................................................................	160
Setting Up Contacts Using the Product Control Panel.................................................................	161
Creating a Contact ..................................................................................................................	161
Editing or Deleting a Contact ..................................................................................................	163
Creating a Contact Group .......................................................................................................	164
Editing or Deleting a Contact Group........................................................................................	166
Importing Contacts Using the Fax Utility - Windows ....................................................................	167
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac....................................................	170
Sending Faxes .................................................................................................................................	172
Sending Faxes from the Product Control Panel...........................................................................	172
Sending a Fax Using the Keypad, Contact List, or History......................................................	173
Fax Sending Options ..............................................................................................................	174
Sending a Fax at a Specified Time .........................................................................................	176
Sending Faxes Using the Fax Utility - Windows ..........................................................................	177
Sending Faxes Using the Fax Utility - Mac ..................................................................................	180
Dialing Fax Numbers from a Connected Telephone....................................................................	183
Receiving Faxes...............................................................................................................................	184
Fax Reception .............................................................................................................................	184
Receiving Faxes Automatically ...................................................................................................	185
Receiving Faxes Manually...........................................................................................................	185
Receiving a Fax by Polling ..........................................................................................................	186
Viewing a Fax on the LCD Screen (Using the Inbox)...................................................................	186
Selecting Received Fax Options Using the Fax Utility - Windows ...............................................	188
Checking Fax Status .......................................................................................................................	191
Printing Fax Reports.........................................................................................................................	192
Fax Report Options .....................................................................................................................	192

7

Refilling Ink ..............................................................................................................................................	194
Ink Safety Precautions .....................................................................................................................	194
Check Ink Levels ..............................................................................................................................	196
Checking Ink Levels on Your Product..........................................................................................	196
Checking Ink Levels - Windows...................................................................................................	197
Checking Ink Levels - Mac...........................................................................................................	198
Disabling Special Offers with Windows .......................................................................................	200
Purchase Epson Ink and Maintenance Box......................................................................................	201
Ink Bottle and Maintenance Box Part Numbers ...........................................................................	201
Refilling the Ink Tanks ......................................................................................................................	201
Maintenance Box Replacement .......................................................................................................	206
Adjusting Print Quality............................................................................................................................	208
Print Head Maintenance...................................................................................................................	208
Print Head Nozzle Check.............................................................................................................	208
Checking the Nozzles Using the Product Control Panel .........................................................	209
Checking the Nozzles Using a Computer Utility......................................................................	211
Print Head Cleaning ....................................................................................................................	212
Cleaning the Print Head Using the Product Control Panel ......................................................	213
Cleaning the Print Head Using a Computer Utility...................................................................	215
Power Cleaning ...........................................................................................................................	217
Power Cleaning Using the Product Control Panel...................................................................	217
Power Cleaning Using a Computer Utility ...............................................................................	218
Print Head Alignment .......................................................................................................................	220
Aligning the Print Head Using the Product Control Panel ............................................................	220
Cleaning the Paper Guide ................................................................................................................	222
Cleaning the Print Head Path ...........................................................................................................	223
Checking the Number of Sheets.......................................................................................................	225
Checking the Sheet Counter - Windows ......................................................................................	225
Checking the Sheet Counter - Mac..............................................................................................	226
Cleaning and Transporting Your Product .............................................................................................	228
Cleaning Your Product .....................................................................................................................	228
Cleaning the Paper Rollers ..............................................................................................................	230
Transporting Your Product ...............................................................................................................	233

8

Solving Problems ....................................................................................................................................	237
Checking for Software Updates........................................................................................................	237
Product Status Messages ................................................................................................................	238
Message Appears Prompting You to Reset Ink Levels.....................................................................	240
Running a Product Check ................................................................................................................	241
Resetting Control Panel Defaults .....................................................................................................	243
Solving Setup Problems ...................................................................................................................	243
Noise After Filling the Ink.............................................................................................................	244
Software Installation Problems ....................................................................................................	244
Control Panel Setup Problems ....................................................................................................	245
Solving Network Problems ...............................................................................................................	245
Product Cannot Connect to a Wireless Router or Access Point ..................................................	245
Network Software Cannot Find Product on a Network.................................................................	247
Product Does Not Appear in Mac Printer Window .......................................................................	248
Wireless Network Connection is Unstable on a Mac ...................................................................	249
Cannot Print Over a Network.......................................................................................................	249
Cannot Scan Over a Network ......................................................................................................	250
Solving Copying Problems ...............................................................................................................	251
Product Makes Noise, But Nothing Copies..................................................................................	251
Product Makes Noise When It Sits for a While.............................................................................	252
Solving Paper Problems...................................................................................................................	252
Paper Feeding Problems.............................................................................................................	252
Paper Jams Inside the Product....................................................................................................	253
Paper Ejection Problems .............................................................................................................	253
Solving Problems Printing from a Computer.....................................................................................	253
Nothing Prints..............................................................................................................................	254
Product Icon Does Not Appear in Windows Taskbar ...................................................................	254
Printing is Slow ............................................................................................................................	255
Solving Page Layout and Content Problems....................................................................................	256
Inverted Image.............................................................................................................................	257
Too Many Copies Print ................................................................................................................	257
Blank Pages Print ........................................................................................................................	257
Incorrect Margins on Printout.......................................................................................................	258

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Border Appears on Borderless Prints ..........................................................................................	258
Incorrect Characters Print............................................................................................................	259
Incorrect Image Size or Position..................................................................................................	260
Slanted Printout...........................................................................................................................	260
Solving Print Quality Problems.........................................................................................................	261
White or Dark Lines in Printout ....................................................................................................	261
Blurry or Smeared Printout ..........................................................................................................	262
Faint Printout or Printout Has Gaps .............................................................................................	264
Grainy Printout.............................................................................................................................	265
Incorrect Colors ...........................................................................................................................	266
Solving Scanning Problems .............................................................................................................	267
Scanning Software Does Not Operate Correctly .........................................................................	267
Cannot Start Epson Scan 2 .........................................................................................................	268
Solving Scanned Image Quality Problems .......................................................................................	268
Image Consists of a Few Dots Only.............................................................................................	269
Line of Dots Appears in All Scanned Images...............................................................................	269
Straight Lines in an Image Appear Crooked ................................................................................	269
Image is Distorted or Blurry .........................................................................................................	269
Image Colors are Patchy at the Edges ........................................................................................	270
Image is Too Dark .......................................................................................................................	270
Back of Original Image Appears in Scanned Image ....................................................................	270
Ripple Patterns Appear in an Image ............................................................................................	271
Scanned Image Colors Do Not Match Original Colors.................................................................	271
Scanned Image Edges are Cropped ...........................................................................................	272
Solving Faxing Problems..................................................................................................................	272
Cannot Send or Receive Faxes...................................................................................................	272
Cannot Receive Faxes with a Telephone Connected to Your Product ........................................	274
Fax Memory Full Error Appears...................................................................................................	274
Sent Fax Quality is Poor ..............................................................................................................	275
Sent Fax is Received in an Incorrect Size ...................................................................................	275
Received Fax Quality is Poor ......................................................................................................	276
Received Fax is Not Printed ........................................................................................................	276
Uninstall Your Product Software.......................................................................................................	276

10

Uninstalling Product Software - Windows....................................................................................	276
Uninstalling Product Software - Mac............................................................................................	278
Where to Get Help............................................................................................................................	278
Technical Specifications ........................................................................................................................	280
Windows System Requirements ......................................................................................................	280
Mac System Requirements ..............................................................................................................	281
Paper Specifications ........................................................................................................................	281
Printable Area Specifications ...........................................................................................................	283
Scanning Specifications ...................................................................................................................	284
Automatic Document Feeder (ADF) Specifications ..........................................................................	285
Fax Specifications ............................................................................................................................	285
Ink Specifications .............................................................................................................................	286
Dimension Specifications .................................................................................................................	287
Electrical Specifications ...................................................................................................................	287
Environmental Specifications ...........................................................................................................	288
Interface Specifications ....................................................................................................................	288
Network Interface Specifications ......................................................................................................	288
Safety and Approvals Specifications ................................................................................................	289
Notices .....................................................................................................................................................	291
Important Safety Instructions............................................................................................................	291
General Product Safety Instructions ............................................................................................	291
Wireless Connection Safety Instructions .....................................................................................	293
LCD Screen Safety Instructions...................................................................................................	293
Telephone Equipment Safety Instructions ...................................................................................	294
FCC Compliance Statement.............................................................................................................	294
Binding Arbitration and Class Waiver ...............................................................................................	297
Trademarks......................................................................................................................................	300
Copyright Notice...............................................................................................................................	300
libTIFF Software Acknowledgment..............................................................................................	301
A Note Concerning Responsible Use of Copyrighted Materials...................................................	302
Default Delay Times for Power Management for Epson Products ...............................................	302
Copyright Attribution....................................................................................................................	302

11

ST-4000 User's Guide

Welcome to the ST-4000 User's Guide.

For a printable PDF copy of this guide, click here.

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Product Basics

See these sections to learn about the basic features of your product.

Using the Control Panel

Product Parts Locations

Using Power Saving Settings

Epson Connect Solutions for Smartphones, Tablets, and More

Using AirPrint

Using Google Cloud Print

Android Printing Using the Epson Print Enabler

Using Fire OS Printing

Using Windows 10 Mobile Printing

Using Epson Print and Scan App with Windows Tablets

Using the Control Panel

See these sections to learn about the control panel and select control panel settings.

Control Panel Buttons and Lights

Entering Characters on the LCD Screen

Selecting the Date and Time

Changing LCD Screen Language

Adjusting Control Panel Sounds

Adjusting the Screen Brightness

Turning Off the Operation Time Out Setting

Parent topic: Product Basics

14

Control Panel Buttons and Lights

1 power button and light

2 home button

3received fax light

4LCD screen

5 help button

Status Icon Information

Parent topic: Using the Control Panel

Status Icon Information

Your product displays status icons on the LCD screen for certain product status conditions. Select the icon to view or change the current network settings.

Icons Description

Displays additional information or instructions, such as loading paper or placing a document.

Displays the Supply Status screen.

15

Icons Description

Quiet Mode is enabled. Noise is reduced during printing, but the print speed may be reduced. Press this icon to change the settings.

Quiet Mode is disabled. Press this icon to change the settings.

Displays the Fax Data Information screen.

There is a problem with the indicated setting. Press the icon to resolve the problem.

No Ethernet connection.

An Ethernet connection is established.

No Wi-Fi connection.

A Wi-Fi network error has occurred or the product is searching for a connection.

A Wi-Fi connection is established. The number of bars indicates the connection's signal strength.

No Wi-Fi Direct connection.

A Wi-Fi Direct connection is established.

Parent topic: Control Panel Buttons and Lights

16

Entering Characters on the LCD Screen

Follow these guidelines to enter characters for passwords and other settings.

•To move the cursor, select the left or right arrows.

•To change the case of letters, select .

•To delete the previous character, select .

•To enter numbers or symbols, select 123#.

•To enter a commonly used domain name, select @....

•To enter a space, select .

Parent topic: Using the Control Panel

Selecting the Date and Time

Before faxing, select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format.

1.	Press the	home button, if necessary.
2.	Select Settings.

17

3. Select General Settings.

4. Select Basic Settings.

5. Select Date/Time Settings.

18

You see a screen like this:

6.Select Daylight Saving Time.

7.Select the setting that applies to your area:

•Winter: it is winter or your region does not use Daylight Saving Time (DST)

•Summer: it is spring or summer and your region uses Daylight Saving Time (DST)

Note: If your region uses Daylight Saving Time (DST), you must change this setting to match the season. When you change from Winter to Summer, your product automatically sets its clock ahead one hour. When you change from Summer to Winter, it sets its clock back one hour.

8.Select Date/Time.

9.Select the date format you want to use.

10.Use the displayed keypad to enter the current date.

11.Select the time format you want to use.

12.Use the displayed keypad to enter the current time.

Parent topic: Using the Control Panel

Changing LCD Screen Language

You can change the language used on the LCD screen. 1. Press the home button, if necessary.

19

2.Select Settings.

3.Select General Settings. You see a screen like this:

4.Select Basic Settings.

5.Scroll down and select Language.

6.Select a language.

Parent topic: Using the Control Panel

Adjusting Control Panel Sounds

You can adjust the sound level heard when you press buttons on the control panel.

1.	Press the	home button, if necessary.
2.	Select Settings.
3.	Select General Settings.

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You see a screen like this:

4.Select Basic Settings.

5.Select Sound.

6.Select Normal Mode or Quiet Mode.

Note: Press the icon on the home screen to switch between Normal Mode and Quiet Mode.

7.Select Button Press.

8.Press the + or – buttons to adjust the volume.

9.Select OK to exit.

Parent topic: Using the Control Panel

Adjusting the Screen Brightness

You can adjust the brightness of theLCD screen. 1. Press the home button, if necessary.

2. Select Settings.

3. Select General Settings.

21

You see a screen like this:

4.Select Basic Settings.

5.Select LCD Brightness.

6.Press the – or + icons to decrease or increase the brightness.

7.Select OK to exit.

Parent topic: Using the Control Panel

Turning Off the Operation Time Out Setting

The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity. This feature is enabled by default, but you can turn it off.

1. Press the home button, if necessary.

2. Select Settings.

3. Select General Settings.

22

You see a screen like this:

4.Select Basic Settings.

5.Scroll down and set Operation Time Out to Off.

Parent topic: Using the Control Panel

Product Parts Locations

See these sections to identify the parts on your product.

Product Parts - Front

Product Parts - Inside

Product Parts - Back

Parent topic: Product Basics

23

Product Parts - Front

1Automatic Document Feeder (ADF) cover

2ADF input tray

3ADF edge guides

4ADF document support

5ADF output tray extension

24

6 ADF output tray

1Output tray

2Paper cassette

3Paper cassette edge guides

4Legal-size paper guide

Parent topic: Product Parts Locations

25

Product Parts - Inside

1Document cover

2Scanner glass

3Control panel

26

4 Front cover

1Scanner unit

2Ink tank cover

3Ink tanks

4Ink tank unit

5Print head

Parent topic: Product Parts Locations

27

Product Parts - Back

1Maintenance box cover

2Rear cover (duplexer)

3AC inlet

4LAN port

5USB port

6EXT port

7LINE port

Parent topic: Product Parts Locations

Using Power Saving Settings

Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time. You can make the time period shorter and select other options to save energy and resources.

Changing the Sleep Timer Settings

Changing the Power Off Timer Settings

Parent topic: Product Basics

Changing the Sleep Timer Settings

You can adjust the time period before your product enters sleep mode and turns off the LCD screen.

28

1.	Press the	home button, if necessary.
2.	Select Settings.

3.Select General Settings. You see a screen like this:

4.Select Basic Settings.

5.Select Sleep Timer.

You see a screen like this:

29

6.Do one of the following:

•Press the – or + icon to decrease or increase the number of minutes.

•Press the number of minutes on the LCD screen, select the number of minutes from the on-screen keypad, and select OK.

7.Select OK.

Parent topic: Using Power Saving Settings

Changing the Power Off Timer Settings

You can have the product turn off automatically if it is not used for a specified period of time.

1.	Press the	home button, if necessary.
2.	Select Settings.

3.Select General Settings. You see a screen like this:

4.Select Basic Settings.

5.Select Power Off Timer, and select a time period between 30minutes and 12h (12 hours).

Parent topic: Using Power Saving Settings

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