Schneider Electric KVM1116R User Manual

User Guide

KVM Switch

KVM1116R

990-5925-001

Publication Date: 12/2017

APC by Schneider Electric Legal Disclaimer

The information presented in this manual is not warranted by APC by Schneider Electric to be authoritative, error free, or complete. This publication is not meant to be a substitute for a detailed operational and site specific development plan. Therefore, APC by Schneider Electric assumes no liability for damages, violations of codes, improper installation, system failures, or any other problems that could arise based on the use of this Publication.

The information contained in this Publication is provided as is and has been prepared solely for the purpose of evaluating data center design and construction. This Publication has been compiled in good faith by APC by Schneider Electric. However, no representation is made or warranty given, either express or implied, as to the completeness or accuracy of the information this Publication contains.

IN NO EVENT SHALL APC BY SCHNEIDER ELECTRIC, OR ANY PARENT, AFFILIATE OR SUBSIDIARY COMPANY OF APC BY SCHNEIDER ELECTRIC OR THEIR RESPECTIVE OFFICERS, DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL, OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, CONTRACT, REVENUE, DATA, INFORMATION, OR BUSINESS INTERRUPTION) RESULTING FROM, ARISING OUT, OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE THIS PUBLICATION OR THE CONTENT, EVEN IF APC BY SCHNEIDER ELECTRIC HAS BEEN EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APC BY SCHNEIDER ELECTRIC RESERVES THE RIGHT TO MAKE CHANGES OR UPDATES WITH RESPECT TO OR IN THE CONTENT OF THE PUBLICATION OR THE FORMAT THEREOF AT ANY TIME WITHOUT NOTICE.

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This Publication shall not be for resale in whole or in part.

Contents

General Information...................................................................................

1

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Safety map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Material Declaration of BSMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Caution/Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Taking Delivery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Remote User Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 6
Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 6
Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	7
KVM Server Modules and cables . . . . . . . . . . . . . . . . . . . . . . . . . . .	7
Supported Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	7
Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	7
Max Server connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	7
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . .8
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	8
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	8
Installation..................................................................................................	9
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . .9
Rack Mounting - Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	9
Rack Mounting - Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	10
Single Level Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . .11
Single Level Installation Diagram . . . . . . . . . . . . . . . . . . . . . . . . .	11
Tiering Multiple KVM Switches. . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . .12
Two Level Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	12
Two Level Installation Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . .	12
Supported KVM Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . .13
Hardware Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . .13
Cable considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	13
Hot plugging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	13
The Adapter ID function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	13
Removing power and restarting . . . . . . . . . . . . . . . . . . . . . . . . . . .	13
Port ID numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	14
Port selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	14
Removing and Replacing the KVM Switch............................................	15
Super Administrator Setup .....................................................................	16

First Time Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Network Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Changing the Super Administrator Login . . . . . . . . . . . . . . . . . . . . . . . . . .16

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Logging In.................................................................................................

18

Local Console Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Browser Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Windows Client AP Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Connect using Windows Client AP . . . . . . . . . . . . . . . . . . . . . . . . . 19

The File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Java Client AP Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Connect using Java Client AP . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	20
The User Interface....................................................................................	21

The Web Browser Main Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

The Tab Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

The AP GUI Main Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

The Local Console GUI Main Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

The Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

WinClient Control Panel Functions . . . . . . . . . . . . . . . . . . . . . . . . .	26
Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	27
Video Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	30
The Message Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	31
Virtual Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	31
Zoom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	32
The On-Screen Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	33
Mouse Pointer Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	33
Mouse DynaSync Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	34
Control Panel Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	35
The Java Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	35
Port Access .............................................................................................	36
The Sidebar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . .37
The Sidebar Tree Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	37
Sidebar Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	37
Port and Outlet Naming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	38
Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	39
Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	39
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	39

KVM Devices and Ports - Connections Page . . . . . . . . . . . . . . . . . . . . . . .39

Device Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Port Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Favorites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

User Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Device Level Browser GUI Interface . . . . . . . . . . . . . . . . . . . . . . . . 46

Port Level Browser GUI Interface . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Device Level AP GUI Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Port Level AP GUI Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

ii	KVM1116R User Guide

Port Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Device Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Port Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Port Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	48
Associated Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . .49
User Management....................................................................................	50

Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Adding Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Modifying User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Deleting User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Creating Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Modifying Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Deleting Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Assigning Users to a Group From the User's Notebook . . . .	. . . 54
Removing Users From a Group in the User's Notebook . . . . .	. . . 54
Assigning Users to a Group From the Group's Notebook . . .	. . . 54
Removing Users From a Group From the Group's Notebook	. . . 54
Device Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . .55
Assigning Device Permissions From the User's Notebook . . . . . 55
Assigning Device Permissions From the Groups' Notebook . .	. . 57
Device Management ................................................................................	58

Device Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Operating Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

IPv4 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

IPv6 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

ANMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

SNMP Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

OOBC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Login Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	64
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	64
Account Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	65
Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	65
Working Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	66
Private Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	66
Certificate Signing Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	67
Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	68
Port Operation..........................................................................................	69

Connecting to a Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

KVM1116R User Guide

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Port Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Toolbar icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Toolbar Hotkey Port Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Auto Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Skip Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Recalling the Port Access Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

GUI Hotkey Summary Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Keyboard Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Mac Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Sun Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Panel Array Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Panel Array Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Multiuser Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Users and Buses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	75
Log ............................................................................................................	76
Log Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . .76
Log Notification Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . .77
Maintenance ............................................................................................	78

Main Firmware Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Adapter Firmware Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Firmware Upgrade Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Adapter Firmware Upgrade Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Backup/Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

System Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

The Download Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

The Log Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

The Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

The Log Server Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

OpenLDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Serial Adapter Pin Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Virtual Media Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

WinClient ActiveX Viewer / WinClient AP . . . . . . . . . . . . . . . . . . . . 86

Java Applet Viewer / Java Client AP . . . . . . . . . . . . . . . . . . . . . . . . 86

iv	KVM1116R User Guide

IP Address Determination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

IPv6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Connection Setup Example (Windows 7) . . . . . . . . . . . . . . . . . . . . 89

Additional Mouse Synchronization Procedures . . . . . . . . . . . . . . 89

KVM-SERIAL Server Module Configuration and Operation. . . . . . . . . . . .90

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Internal Serial Interface Configuration. . . . . . . . . . . . . . . . . . .	. . . . . . . . . .90
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	90
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	91
Switch Level Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	91
Port Level Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	91
Troubleshooting.......................................................................................	92
General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	92
Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	93
Virtual Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	94
Web Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	94
The WinClient ActiveX Viewer and the WinClient AP . . . . . . . . . .	95
The Java Applet and Java Client AP . . . . . . . . . . . . . . . . . . . . . . . .	96
Sun Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	96
Mac Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	96
Redhat Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	97
The Log Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	97
Panel-Array Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	97
Specifications...........................................................................................	98

Two-Year Factory Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Terms of warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Non-transferable warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Warranty claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

KVM1116R User Guide

v

General Information

NOTE: Save these instructions. Read and adhere to all the instructions. All servicing must be performed by authorized personnel only.

The KVM switch allows local and remote users to monitor and access multiple servers from a single console. The switch models differ by number of buses and KVM ports.

SKU	Bus Support	KVM Ports
KVM1116R	1 Local shared with 1Remote	16

•The switches use TCP/IP communications protocol. They can be accessed by their IP addresses from anywhere on the LAN, WAN, or Internet. The location of the connecting computer is irrelevent.

•Remote users log in using a browser or stand-alone Windows or Java GUI applications. Java allows the switches to work with JRE (Java Runtime Environment) enabled operating systems, ensuring multi-platform operability.

•The client software allows operators to exchange keyboard, video, and mouse signals with the servers attached to the switches just as if they were working on the equipment directly.

•Up to 16 users can share the switch's buses. A Message Board feature allows them to communicate with each other to facilitate port sharing.

•Administrators can perform maintenance tasks from installing and running GUI applications, to BIOS level troubleshooting, routine monitoring, concurrent maintenance, and system administration.

•Local console operation is accomplished by entering hotkey combinations from the keyboard with a full screen GUI display.

•The Auto Scan feature permits automatic switching from port to port at user-specified intervals, while the Panel Array Mode can display the video output of up to 42 servers at the same time.

•CAT 5e/6 cable links the switch to the servers. A 16 port switch can be installed in a 1U rack, and can use the internal network wiring in most modern commercial buildings.

•The switch receives keyboard input directly. There is no software installation.

•Download firmware updates from www.apc.com.

•Adapter ID function stores port information like the adapter ID, OS, keyboard language, adapter name, operation modes and more. When a KVM Adapter Cable is moved from one port to another, the switch recognizes the adapter cable at the new location.

•Operate the entire installation from a single remote console located anywhere in the world.

•Virtual Media support.

KVM1116R User Guide

1

Safety

Safety map

Read the instructions carefully to become familiar with the equipment before trying to install, operate, service, or maintain it. The following special messages may appear throughout this manual or on the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.

The addition of this symbol to a Danger or Warning safety label indicates that an electrical hazard exists which will result in personal injury if the instructions are not followed.

This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.

DANGER

DANGER indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided, can result in death or serious injury.

CAUTION

CAUTION indicates a potentially hazardous situation which, if not avoided, can result in minor or moderate injury.

NOTICE

NOTICE addresses practices not related to physical injury including certain environmental hazards, potential damage or loss of data.

2	KVM1116R User Guide

Material Declaration of BSMI

KVM 16 KVM1116R

Device: Digital KVM switch 16 ports, model (type): KVM1116R

	Restricted substances
					Hexavalent	Polybrominated	Polybrominated
Unit
	Lead (Pb)	Mercury (Hg)	Cadmium(Cd)		chromium	biphenyls	diphenyl ethers
					(Cr+6)	(PBB)	(PBDE)
Cable	O	O	O		O	O	O
		O	O		O	O	O
PCBA
Switching Power	O	O			O	O	O
module
/	O	O	O		O	O	O
Plastic/Other parts
		O	O		O	O	O
Metal parts

1. 0.1 wt % 0.01 wt %

Exceeds 0.1 wt%" and "Exceeds 0.01 wt%" means the percentage of the Restricted Substance exceeds the percentage content basis.

2. ○

The percentage content of the restricted substance does not exceed the percentage content of the benchmark value.

3.

The restricted substances are excluded items.

Caution/Warning

KVM1116R User Guide

3

Safety instructions

Read all of these instructions. Save them for future reference. Follow all warnings and instructions marked on the device.

DANGER

HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH

•Avoid circuit overload. Before energizing, review the electrical specifications in the product documentation.

•Use only the supplied power cord or a power cord approved for use in your region.

•The cord must have voltage and current ratings equal to or greater than those of the product rating label requirements.

•Plug the power cord into a grounded (earthed) outlet that is easily accessible. Do not disable the grounding pin.

•Make sure that all equipment, including power strips, is properly grounded.

•The AC inlet is the main disconnect device for the product.

•This product has no user-serviceable parts inside. Do not remove product cover. All repairs should be performed by authorized personnel only.

Failure to follow these instructions can result in death or serious injury.

DANGER

RISQUE DE CHOC ÉLECTRIQUE, D'EXPLOSION OU D'ÉCLAIR D'ARC ÉLECTRIQUE

•Évitez de surcharger le circuit. Avant de mettre le circuit sous tension, vérifiez les caractéristiques électriques indiquées dans la documentation du produit.

•Utilisez uniquement le cordon d’alimentation fourni ou un cordon d’alimentation homologué dans votre région.

•Le cordon d'alimentation doit supporter une tension et un courant égaux ou supérieurs aux exigences indiquées sur l'étiquette des caractéristiques du produit.

•Reliez le cordon d'alimentation à une prise secteur avec terre facilement accessible. Ne désactivez pas la broche de terre.

•Assurez-vous que tout l'équipement est correctement relié à la terre, y compris les rubans d'alimentation.

•La prise d'alimentation c.a. sert de déconnexion principale du produit.

•Ce produit n'a aucun composant interne réparable par l'utilisateur. Ne retirez pas le capot du produit. Toute réparation doit être effectuée uniquement par du personnel autorisé.

Le non-respect de ces instructions peut entraîner des blessures graves, voire mortelles.

CAUTION	ATTENTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY	RISQUE D’EXPLOSION SI LA BATTERIE EST
AN INCORRECT BATTERY TYPE	REMPLACÉE PAR UNE BATTERIE D’UN TYPE
• Ensure that batteries are replaced with the correct	INCORRECT
battery type.	• Assurez-vous que les batteries de remplacement sont
• Dispose of used batteries according to the instructions	du type correct.
included with the battery	• Mettez les batteries usagées au rebut conformément aux
Failure to follow these instructions can result in injury	instructions incluses avec la batterie.
or equipment damage.	Le non-respect de ces instructions risque de provoquer
	des blessures ou d’endommager l’équipement.

	CAUTION	ATTENTION
	HAZARD OF EQUIPMENT DAMAGE	RISQUE D'ENDOMMAGER L'ÉQUIPEMENT
	• Do not connect the RJ-11 connector marked	• Ne raccordez le connecteur RJ-11 marqué « UPGRADE »
	"UPGRADE" to any telecommunication network.	à aucun réseau de télécommunication.
	• Plugging in devices other than those specified in the	• La connexion d'appareils autres que ceux indiqués dans la
	product documentation may result in equipment damage	documentation du produit peut entraîner des dommages à
	• Allow sufficient airflow for safe operation. To avoid	l'équipement.
	overheating, make sure the product enclosure openings	• Laissez une circulation d'air suffisante pour garantir un
	are never blocked or covered. Rack temperature must be	fonctionnement en toute sécurité. Pour éviter une
	less than 40°C.	surchauffe, assurez-vous que les ouvertures autour du
	• Uneven mechanical loading can create a hazardous	produit ne soient jamais obstruées ou recouvertes. La
		température du rack doit être inférieure à 40 °C.
	condition.
		• Une charge mécanique inégale peut créer une situation
	• Do not use the product as a shelf.
		dangereuse.
	• Use only the installation mounting hardware provided to
		• Le produit ne doit pas servir d'étagère.
	avoid damage.	• Utilisez uniquement la quincaillerie de fixation fournie pour
	Failure to follow these instructions can result in injury
	or equipment damage.	éviter d'endommager l'équipement.
		Le non-respect de ces instructions peut entraîner des
		blessures ou endommager l'équipement.

4	KVM1116R User Guide

NOTICE

•Do not use the device near water, Never spill liquid of any kind on the device.

•Unplug the device from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

•To help protect your system from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS).

•Before working on the rack, make sure that the stabilizers are secured to the rack, extended to the floor, and that the full weight of the rack rests on the floor. Install front and side stabilizers on a single rack or front stabilizers for joined multiple racks before working on the rack.

•Position system cables and power cables carefully; Be sure that nothing rests on any cables.

•Never push objects of any kind into or through cabinet slots. They may touch dangerous voltage points or short out parts resulting in a risk of fire or electrical shock.

•Always load the rack from the bottom up, and load the heaviest item in the rack first.

•Make sure that the rack is level and stable before extending a device from the rack.

•Use caution when pressing the device rail release latches and sliding a device into or out of a rack; the slide rails can pinch your fingers.

•After a device is inserted into the rack, carefully extend the rail into a locking position, and then slide the device into the rack.

•Do not overload the AC supply branch circuit that provides power to the rack. The total rack load should not exceed 80 percent of the branch circuit rating.

•Make sure that all equipment used on the rack, including power strips and other electrical connectors, is properly grounded.

•Ensure that proper airflow is provided to devices in the rack.

•Ensure that the operating ambient temperature of the rack environment does not exceed the maximum ambient temperature specified for the equipment by the manufacturer

•Do not step on or stand on any device when servicing other devices in a rack.

•Equipment mounted on rails should not act as shelf or work surface.

•Route the power cord and cables so that they cannot be stepped on or tripped over.

AVIS

•Ne pas utiliser l'appareil près de l'eau, jamais de liquide d'aucune sorte sur l'appareil.

•Débranchez l'appareil de la prise murale avant de le nettoyer. Ne pas utiliser de nettoyants liquides ou en aérosol. Utilisez un chiffon humide pour le nettoyage.

•Pour aider à protéger votre système contre les augmentations soudaines et transitoires et des diminutions de puissance électrique, utilisez un limiteur de surtension, un conditionneur de ligne ou d'alimentation sans coupure (UPS).

•Avant de travailler sur le rack, assurez-vous que les stabilisateurs sont fixés au rack, étendu sur le sol, et que le poids du rack repose sur le sol. Installez les stabilisateurs avant et latéraux d'un seul rack ou les stabilisateurs avant de plusieurs racks joints avant de travailler sur le rack.

•Câbles du système de positionnement et de câbles électriques attentivement; Assurez-vous que rien ne repose sur les câbles.

•Ne poussez jamais d'objets d'aucune sorte dans ou à travers les fentes du boîtier. Ils peuvent toucher des points de tension dangereux ou court-circuiter résultant en un risque d'incendie ou de choc électrique.

•Chargez toujours le rack de bas en haut, et charger l'élément le plus lourd dans le rack en premier.

•Assurez-vous que le support est de niveau et stable avant d'étendre un dispositif de l'armoire.

•Faites preuve de prudence lorsque vous appuyez sur de dégagement des rails de dispositif verrous et glissant un dispositif dans ou hors d'un rack; les glissières peuvent vous pincer les doigts.

•Après un dispositif est inséré dans le rack, étendez le rail avec précaution dans une position de verrouillage, puis faites glisser l'appareil dans le rack.

•Ne surchargez pas le circuit de dérivation CA qui alimente le rack. La charge totale du rack ne doit pas dépasser 80 pour cent de la capacité du circuit de dérivation.

•Assurez-vous que tout le matériel utilisé sur le support, y compris les rampes d'alimentation et d'autres connecteurs électriques, est correctement mis à la terre.

•Assurez-vous que la circulation d'air adéquate est fournie aux dispositifs du rack.

•S'assurer que la température ambiante de fonctionnement de l'environnement de l'armoire ne dépasse pas la température ambiante maximale prévue pour l'équipement par le fabricant

•Ne pas marcher ou se tenir debout sur n'importe quel appareil lors de l'entretien d'autres appareils dans un rack.

•Le cordon d'alimentation et les câbles de sorte qu'ils ne peuvent pas être piétiné ou trébucher dessus.

•Les équipements montés sur rails/glissières ne doivent pas faire office d’étagère ou de surface de travail.

KVM1116R User Guide

5

Taking Delivery

Examine the components at the time of delivery to be sure all parts are present and in good working order. Anything missing or damaged must be reported immediately to the shipping firm and to APC.

Inventory

The package consists of:

•KVM Switch

•NEMA 5 - 15 power cord

•C13 - C14 power cord

•Rack Mount Bracket

•Serial Adapter (for modem connection)

•KVM Access Management Software USB key (please retain for future license upgrade)

•Literature Kit: Quick Start Guide, Safety Sheet, China ROHS and CD (containing KVM Access Management software)

System Requirements

Remote User Computers

Remote user computers (also referred to as client computers) are computers logged into the switch from remote locations over the internet.

These computers must have the following equipment installed:

•At least a PIII 1 GHz processor, with the screen resolution set to 1024 x 768.

•Browsers must support TLS 1.2 encryption.

•A network transfer speed of at least 512kbps.

•For the browser-based WinClient ActiveX Viewer, DirectX 8 must be present, and at least 150 MB of memory must be available after installation.

•For the browser-based Java Applet Viewer the latest version of the Java Runtime Environment (JRE) must be installed, and at least 205 MB of memory must be available after installation.

•For the Windows Client AP, DirectX 8 must be present, and at least 90 MB of memory must be available after installation.

•For the Java Client AP, the latest version of the Java Runtime Environment (JRE) must be installed, and at least 145 MB of memory must be available after installation.

•For the Log Server, you must have the Microsoft Jet OLEDB 4.0 or higher driver installed.

Servers

Servers are the computers connected to the switch by KVM Adapter Cables.

These servers must have the following equipment installed:

•A VGA, SVGA or multisync port

•For USB KVM Adapter Cable Connections: a Type A USB port and USB host controller

6	KVM1116R User Guide

Video

Only the following non-interlaced video signals are supported:

Resolution	Refresh Rates
640 x 480	60, 70, 72, 75, 85
720 x 400	70, 75
800 x 600	56, 60, 70, 72, 75, 85
1024 x 768	60, 70, 75, 85
1152 x 864	60, 70, 75, 85
1152 x 900	66, 76
1280 x 1024	60, 70, 75, 85,
1600 x 1200	60

KVM Server Modules and cables

NOTE: KVM server modules are also referred to as adapter cables in some dialog boxes.

•Cat5e (or higher) cable connects the switch to the KVM server modules.

•The following KVM server modules and cables are required for use with the switch.

Cable Type	Port Type
KVM-USB	Connect to devices with USB ports
KVM-USBVM	Connect to devices with USB ports, virtual media support
KVM-SERIAL	Connect to serial based devices

Supported Operating Systems

•Microsoft® Windows®

•Linux®

•UNIX®

•Mac®

Browsers

Supported browsers for remote users:

•Internet Explorer®

•Chrome®

•Firefox® for Windows or Linux

•Safari® for Windows or Mac

•Opera®

•Mozilla® for Windows or Sun®

•Netscape®

Max Server connections

Parent	Ports	Child	Ports	Servers in a Single	Maximum Levels
KVM Model		Tiered KVM		Level Tier
KVM1116R	16	KVM0116A *	16	16 x 16 = 256	2
		KVM0108A *	8	16 x 8 =128	2

* Not covered in this manual. See the User Guides for these models for more information.

KVM1116R User Guide

7

Components

Front

1	2	3	4	5	6	7 8 9 10 11	12	13	14	15	16	Lan 1
Power
											Reset	aem0371c
						KVM1116R

Item	Name	Description
	Power LED	Illuminated when the unit is powered up and ready to operate.
	Port LEDs	Provides status information about corresponding KVM Ports.
		• GREEN: The computer attached to the port is On Line.
		• RED: The computer attached to the port is Selected (has KVM focus).(Server is offline.)
		• GREEN + RED (ORANGE): The computer attached to the port is On Line and Selected.
		The LEDs are continuously ON under normal conditions. An LED flashes at half second intervals
		when its corresponding port is accessed under Auto Scan Mode or Skip Mode.
	LAN LEDs	Primary and Secondary 10/100/1000 Mbps LAN LEDs.
		• RED: 10 Mbps
		• RED + GREEN (ORANGE): 100 Mbps
		• GREEN: 1000 Mbps
		Flashes to indicate that the switch is being accessed.
	Reset Switch	Use a small object like a paper clip or ballpoint pen to press the reset switch.
		• To perform a system reset, press and release when the unit is running.
		• To reset to the factory default settings, press and hold for +3 seconds when the unit is running.
		NOTE: This does not clear User Account information. See “Factory Default Settings” on page 85,
		for information on clearing user account information.
		• To return to factory default firmware settings, rather than any upgraded version, press and hold
		while powering on the unit. This allows recovery from a failed firmware upgrade so the upgrade
		may be tried again.
		NOTE: This operation is only performed after a firmware upgrade failure that results in the device
		becoming inoperable.
	Console Port	This port is not operational in the KVM1116R.
	USB Ports	• Connect USB storage peripherals (CD/DVD, HD, flash drives, etc.).
		• A USB keyboard and mouse can be used in place of, or in addition to, a keyboard and mouse
		plugged in on the rear panel.

Rear

KVM1116R

aem0370c

Item	Name	Description
	Power Socket 1	Plug power cable for Power Source 1 in here.
	LAN Port(s)	Connect the unit to the network interface (10/100/1000 Mbps) over the internet.
	Local Console Port(s)	Local console devices (keyboard, monitor and mouse), plug in here. Any combination
		of USB, keyboards, and mice can be used.
	KVM Ports	Cat 5e cables plug in to link the unit to the KVM Adapter Cables, which connect to the
		servers.
	Modem Port	This port is not operational in the KVM1116R.

8	KVM1116R User Guide

Installation

KVM Adapter Cables connect the switch to the connected devices. A separate KVM Adapter Cable is required for each server or device connection. See the list of KVM Adapter Cables on page 7.

NOTE: 1. Refer to the Safety section of this manual before installing the KVM switch.

2. Remove power from any device that will be connected to the installation. Unplug the power cords of any computers that have the Keyboard Power On function.

Rack Mounting

The switch can be mounted in a 19" (1U) rack. The mounting brackets can screw into either the front or the back of the unit so that it can attach to the front or the back of the rack.

NOTE: Use cage nuts (not provided) for racks that are not pre-threaded.

Rack Mounting - Front

1. Position the switch in the front of the rack. Align the mounting bracket holes with the holes in the rack.

2. Secure the mounting brackets to the rack.

aem0372a

KVM1116R User Guide

9

Rack Mounting - Rear

1.Remove the brackets from the front of the KVM switch.

Remove the plug from the alignment hole.

2.Install the smaller bracket from the front of the unit to the back. Install the rack mounting bracket from the inventory to the rear of the unit.

3.Slide the KVM switch into the rack. Align the mounting bracket holes with the holes in the rack.

4.Secure the mounting brackets to the rear of the rack.

aem0449a

aem0450a

10	KVM1116R User Guide

Single Level Installation

In a single level installation, no additional KVM switches are tiered from the original switch.

1.Plug the keyboard, monitor, and mouse of your Local Console into the Console Ports of the KVM parent switch. Each port is color coded and marked with an appropriate icon.

NOTE: a. Any combination of keyboard and mouse connections can be used.

b.USB keyboards and mice can be plugged into the USB ports on the front panel or into the console ports on the back.

2.Use Cat 5e cable to connect a KVM port to a KVM server module appropriate for the server being installed.

3.Plug the connectors on the KVM server module into the appropriate server ports.

4.Plug a cable from the LAN or WAN into the KVM switch's primary network interface socket.

5.Plug the supplied power cord(s) into the switch's power socket(s), then into an AC power source.

6.Turn on the servers.

Single Level Installation Diagram

aem0448a

KVM1116R User Guide

11

Tiering Multiple KVM Switches

A tiered installation will greatly expand the number of servers that can be added to the installation. Cascaded tiering adds capacity to a KVM installation, but the parent loses at least one KVM port for each tiered KVM switch.

When the KVM consoles of the first-level KVM switch invoke the On Screen Display (OSD), all computers on the tiered KVM installation are listed in the port directory. OSD is a screen for configuring the KVM switch through the display.

Two Level Installation

Up to 16 additional KVM switches can be tiered from the KVM ports of the original KVM switch. As many as 256 servers can be controlled in a complete two level installation. In a tiered installation, the KVM1116R switch is considered the First Level or Parent unit; the tiered switches (KVM0116A/ KVM0108A) are considered Second Level or Child units. Turn off power to all the devices, including all pre-existing devices on the installation.

1.Use Cat 5e cable to connect any available KVM Port on the First Level unit (KVM1116R) to a KVM-PS2 Adapter Cable.

2.Plug the adapter cable's KVM connectors to the Keyboard, Video, and Mouse Console ports of the Second Level switch (KVM0116A / KVM0108A).

3.Connect any available KVM port on the Second Level unit to the Keyboard, Video, and Mouse ports of the server.

4.Apply power to the First Level switch, then apply power to the Second Level switches.

5.Turn the servers on last.

Two Level Installation Diagram

KVM1116R

KVM0116A *

KVM-PS2

haem0376b

* See the User Guide for KVM0116A and KVM0108A for more information about this KVM switch.

12	KVM1116R User Guide

Supported KVM Switches

KVM switches that can be used in a tiered installation for KVM1116R:

•KVM0108A

•KVM0116A

NOTE: Some of the KVM switch's features may not be supported, depending on the functionality of the tiered KVM switch. For example, KVM0108A / KVM0116A switches do not support virtual media.

Hardware Setup

Cable considerations

NOTE: KVM server modules are also referred to as KVM adapter cables.

•CAT5 shielded cables are recommended.

•Do not exceed 66 feet (20 m) between the switch and the local monitor.

•The distance between the First Level (Parent) KVM switch and the Second Level (Child) KVM switch must not exceed 93 feet (30 m).

•To support a resolution of 1280x1024, the recommended maximum distance between the KVM switch and the KVM server module is 164 feet (50 m).

•The total distance between any KVM switch and any KVM server module in the installation cannot exceed 164 feet (50 m).

Hot plugging

The KVM switch supports hot plugging. Servers can be removed and added by unplugging and replugging cables from the ports without shutting the unit down.

NOTE: The Operating System of the server must support hot plugging for this function to work properly.

The Adapter ID function

Server module information (the Adapter ID, port name, OS, keyboard language, and access mode) is stored on the server module. The switch's Adapter ID function stores this information along with the server module's configuration information (access rights, etc.), so that when a server is moved with its server module from one port to another, its settings do not have to be reconfigured. The Adapter ID function restores them at the new location. Only the port number changes.

When moving the server and server module cable to another switch, only the information that is stored on the server module is retained. Other settings must be reconfigured, or the Backup/Restore function can be used (see page 80).

Port settings are stored with the server module. If a server is moved to a new port without its original server module, or if a different server is connected to the server module, the port settings for the new server must be manually configured. See “Sidebar Utilities” on page 37 for port configuration details.

Removing power and restarting

To remove power from the KVM switch, unplug the power cable. To apply power to the KVM switch, plug in the power cable.

If the KVM switch is turned off, or if the KVM switch loses power and needs to be restarted, wait 10 seconds before powering it back on. Servers should not be affected, but, if any fail, restart them.

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Port ID numbering

Each server on the installation is assigned a unique Port ID.

1.A server attached to a first level KVM switch has a one segment Port ID that corresponds to the KVM Port number to which it is connected.

2.A server attached to a Second Level KVM switch has a two segment Port ID.

a.The first segment represents the First Level unit’s KVM Port number that connects to the Second Level KVM unit.

b.The second segment represents the Second Level unit’s KVM Port number that connects to the server.

Example: A Port ID of 12 - 3 refers to a server connected to KVM Port 3 of a Second Level unit (child) connected to KVM Port 12 of the First Level unit (parent).

A server attached to a third level KVM switch has a three segment Port ID. Example: 12-03-05.

Port selection

Port selection is accomplished by means of the GUI. See Port selection details on page 36.

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Removing and Replacing the KVM Switch

NOTE: After this procedure, the system administrator will need to reconfigure the settings of the new KVM switch. The system administrator can reconfigure the KVM manually, or use a saved configuration file. See "Backup / Restore (page 79)" for instructions on saving a configuration file before replacing the KVM switch.

To remove the KVM switch:

1.Remove all devices connected to the installed KVM switch, except the power cord.

NOTE: If you disconnect and reconnect the KVM adapter cable on a server, remove power from the server. Otherwise, you can leave the server on.

2.Remove the power cord from the KVM switch.

3.Use a Phillips screw driver (not provided) to remove the two screws on each side of the mounting bracket, and remove the KVM switch from the rack.

NOTE: Support the KVM switch while removing the screws to prevent it from being dropped.

To replace the KVM switch:

1.Install the replacement KVM switch in the rack.

–For mounting on the front of the rack, see "Rack mounting (page 9)".

–For mounting on the back of the rack, see "Rack mounting - Rear (page 10)".

2.Reconnect all devices to the replacement KVM switch.

3.Connect the power cord to the KVM switch. The KVM switch should automatically turn on.

4.Confirm that the connected server can be found on the on-screen display (OSD) of the KVM switch. The initial user name and password are both apc. See “Super Administrator Setup” on page 16 or “Logging In” on page 18 for more details.

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Super Administrator Setup

First Time Setup

The Super Administrator sets up the unit for user operation (set the network parameters, change the default Super Administrator login) for the first time from the local console if possible. See “IP Address Determination” on page 87 to set up remotely.

Since this is the first time you are logging in, use the default Username “apc” and Password “apc”. The Local Console Main Page will open following a successful login.

NOTE: For security purposes, changing to a unique Username and Password is recommended.

Network Setup

1.Click the Device Management tab.

2.Select the Network tab.

3.Fill in the fields according to the information provided under Network, page 59.

Changing the Super Administrator Login

1.At the top of the screen, click the User Management tab.

The page lists Users and Groups in the Sidebar at the left, and more details in the center panel. The first time the page is accessed, only the Super Administrator appears.

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2.Click on apc in the left panel or select apc in the central panel.

Click Modify at the bottom of the page to open the User Information page.

3.Change the Username and Password.

4.Enter the new password again in the Confirm Password field and click Save.

5.Click OK in the dialog box that says the change completed successfully.

6.Click on another item on the Main Page to close the User Information page.

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Logging In

KVM Switches can be accessed from a local console, an internet browser, a Windows application (AP) program, and a Java application (AP) program.

The KVM switch authentication procedure requires a valid username and password. Invalid login information will open an Invalid Username or Password, or Login Failed message.

NOTE: If the login fails, log in again with a correct username and password. If the number of invalid login attempts exceeds a specified amount, a timeout period is invoked. The timeout period must expire before another login is attempted. See Login Failures, page 64.

Available functions vary by login method.

Function	Local Console	Browser	Client AP
Main page	Filter and Scan mode	Filter mode	Filter, Scan, and Array
(Port Access >			mode
Connections)
Port Access > User	Toolbar and Beeper on/off	Toolbar, Welcome	Toolbar on/off option only
Preferences	option	Message, and Viewer
		options
Device Management >	Certificate Signing	Certificate Signing	Certificate Signing
Security	Request function	Request function available	Request function available
	not available
Maintenance	Upgrade Main Firmware	Upgrade Main Firmware	Upgrade Main Firmware
	and Backup/Restore	and Backup/Restore	and Backup/Restore
	functions not available	functions available	functions available
Download	Not available	Download WinClient, Java	Download WinClient, Java
		Client, and Log server AP	Client, and Log server AP

Local Console Login

Enter your Username and Password, then click Login to open the Local Console Main Page. The Local Console Main Page is similar to the Web Browser, WinClient and Java Client Main Pages. For a description of the Web Browser Main Page, see page 21.

Browser Login

The switch can be accessed from an Internet browser running on any platform.

1.Specify the IP address of the switch you want to access in the browser's address bar.

NOTE: If the administrator added a login string for security purposes, include a forward slash and the login string along with the IP address when you log in.

2.When a Security Alert dialog box opens, accept the certificate. It can be trusted. If a second certificate appears, accept it as well to open the login page.

3.Provide your username and password and click Login to open the Web Main Page.

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Windows Client AP Login

The Windows AP Client allows direct remote access to Windows systems users without going through a browser, although, initially, the Windows AP Client program must be downloaded from the browser page.

Double-click the WinClient.exe icon to open the Windows Client Connection Screen:

The Windows Client AP Connection Screen

Item	Description
Menu Bar	The Menu Bar contains two items: File and Help.
	• The File Menu allows the operator to Create, Save, and Open user created Work files.
	• The Help Menu displays the WinClient AP version.
Server List	WinClient.exe searches the user's local LAN segment for switches, and lists them in this
	box. Double-click to connect to one of these units.
	NOTE: 1. The Enable Device List configuration parameter must be enabled.
	2. Units in the Server List are those whose Access Port settings match the number
	specified for Port in the Server area of this dialog box.
Server	Used when connecting to a switch at a remote location. Select an address from the IP list
	box. If the address isn't listed, enter the target IP address in the IP field, and its port
	number in the Port field. If you don't know the port number, contact your Administrator.
	• When the IP address and Port number have been specified, click Connect.
	• When finished, return to this dialog box and click Disconnect to end the connection.
Message Panel	Lists status messages regarding the connection to the switch.
Switch to Remote View	Click to switch to the GUI Main Page (page 23).

Connect using Windows Client AP

1.Select the device from the Server List box and double-click on it, or specify its IP address and port number in the Server IP and Port input boxes.

2.Click Connect to open the Login dialog box.

3.Enter a valid Username and Password, and click OK.

4.Following authentication, the Switch to Remote View button becomes active. Click it to connect to the switch and bring up its GUI Main Page.

The File Menu

Create, Save, and Open user created Work files. A Work File consists of all the information specified in a Client session including the Server List, Server IP list items, and Hotkey settings. The Client program opens with the values contained in the current work file. The current work file consists of the values that were in effect the last time the program was closed.

New	Create a named work file so its values will not be lost, and it will be available for future recall.
Open	Open a previously saved work file and use the values contained in it.
Save	Save the values presently in effect as the current work file.
Exit	Exits the WinClient.

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Java Client AP Login

The Java AP Client provides direct remote access to non-Windows systems users although the Java AP Client program is initially downloaded from the browser page. Double-click the JavaClient.jar icon to open the Java Client Connection Screen.

Item	Description
Server List	JavaClient.jar searches the user's local LAN segment for KVM switches, and lists them in
	this box. Double-click to connect to one of these units.
	NOTE: 1. The switch’s Enable Device List configuration parameter must be enabled.
	2. Units in the Server List are those whose Access Port settings match the number
	specified for Port in the Server area of this dialog box.
Server	Used when connecting to a switch at a remote location. Select an address from the IP list
	box. If the address isn't listed, enter the target IP address in the IP field, and its port
	number in the Port field. If you don't know the port number, contact your Administrator.
	• When the IP address and Port number have been specified, click Connect.
	• When finished, return to this dialog box and click Disconnect to end the connection.
Message Panel	Lists status messages regarding the connection to the switch.
Switch to Remote View	Click this button to switch to the GUI Main Page.

Connect using Java Client AP

To connect to a KVM switch:

1.Select the device from the Server List box and double-click on it or specify its IP address and port number in the Server IP and Port input boxes.

2.Click Connect to open the Login dialog box.

3.Enter a valid Username and Password, and click OK.

4.Following authentication, the Switch to Remote View button becomes active. Click it to connect to the switch and open its GUI Main Page.

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The User Interface

The look of the user interface Main Page varies depending on the method used to log in.

The Web Browser Main Page

Access the KVM switches with most standard web browsers. Once users log in and are authenticated, the Web Browser Main Page opens with the Port Access page displayed.

NOTE: Depending on a user's type and permissions, not all elements appear.

Item	Description
Tab Bar	Contains the KVM switch main operation categories. Items appearing in the tab bar are
	determined by user type and authorization options.
Menu Bar	Contains operational sub-categories related to the selected item in the tab bar. Items in the
	menu bar are determined by user type and authorization options.
Sidebar	Provides a tree view listing of ports related to the tab bar and menu bar selections. Click an
	item in the Sidebar to open a detail page. Expand or narrow the scope of the ports that
	appear in the tree by clicking the Filter button at the bottom of the Sidebar. See the Filter
	function on page 39 for details.
About	Provides information regarding the current firmware version.
Logout	Click this button to log out of your KVM switch session.
Welcome Message	If enabled (see Welcome Message*, page 112), a welcome message displays here.
Interactive Display Panel	The main work area. The screens reflect menu choices and Sidebar item selection.

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The Tab Bar

The number and type of icons that appear on the Tab Bar at the top of the page are determined by user type (Super Administrator, Administrator, User) and permissions.

Icon Description

The Port Access page is used to access and control the devices on the KVM switch installation. This page is available to all users.

Create and manage Users and Groups, also assign devices to them. This tab is available to the Super Administrator, administrators, and users who have User Management permission. The tab does not appear for other administrators and users.

Configure and control the overall operation of the KVM switch. This page is available to the Super Administrator, administrators, and users who have Device Management permission. The tab doesn't appear for other administrators and users.

Displays the contents of the log file.

Install new firmware; backup and restore configuration and account information; ping network devices; and restore default values. This page is available to the Super Administrator (and Administrators and Users with Maintenance permission). The icon does not display on the page of ordinary administrators and users.

Download AP versions of the Windows Client, the Java Client, and the Log Server. This page is available to all users. The programs that can be downloaded depend on the user permissions.

There are two small icons at the extreme right of the page.

Icon Description

Click the About icon to see information about the KVM switch firmware version.

Click the Logout icon to log out and end your KVM switch session.

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