Panasonic KX-TGC422EB, KX-TGC423EB, KX-TGC424EB Instruction manual

Operating Instructions

Digital Cordless Phone

Model No. KX-TGC410E

KX-TGC412E

KX-TGC413E

Digital Cordless Answering System

Model No. KX-TGC420E

KX-TGC422E

KX-TGC423E

KX-TGC424E

KX-TGC425E

Model shown is KX-TGC410.

Before initial use, see “Getting Started” on page 11.

Thank you for purchasing a Panasonic product.

Please read these operating instructions before using the unit and save them for future reference.

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Table of Contents

Introduction
Model composition .......................................	3
Accessory information ..................................	3
General information ......................................	5
Graphical Symbols for Use on Equipment and
Their Descriptions ........................................	6
Important Information
For your safety .............................................	7
Important safety instructions ........................	8
For best performance ...................................	8
Other information .........................................	9
Specifications ...............................................	9
Getting Started
Setting up ...................................................	11
Controls ......................................................	13
Display icons ..............................................	14
Turning the power on/off ............................	15
Language setting ........................................	15
Date and time .............................................	15
Recording your greeting message .............	15
Other settings .............................................	16
Making/Answering Calls
Making calls ...............................................	17
Answering calls ..........................................	17
Useful features during a call .......................	17
Intercom .....................................................	19
Key lock ......................................................	19
Phonebook
Phonebook .................................................	20
Speed dial ..................................................	21
Programming
Menu list .....................................................	23
Alarm ..........................................................	27
Nuisance call block ....................................	27
Other programming ....................................	28
Caller ID Service
Using Caller ID service ...............................	31
Caller list ....................................................	31
Answering System
Answering system ......................................	33
Turning the answering system on/off .........	33
Greeting message ......................................	33

Listening to messages ...............................	34
Remote operation .......................................	35
Answering system settings .........................	36
Useful Information
Voicemail service .......................................	38
Character entry ..........................................	38
Error messages ..........................................	40
Troubleshooting .........................................	40
Conditions of guarantee .............................	45
Index
Index...........................................................	46

2

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Introduction

Model composition

n KX-TGC410 series

R Model shown is KX-TGC412.

n KX-TGC420 series

R Model shown is KX-TGC422.

	Series	Model No.	Base unit	Handset
			Part No.	Part No.	Quantity
	KX-TGC410	KX-TGC410	KX-TGC410	KX-TGCA41	1
	series
		KX-TGC412	KX-TGC410	KX-TGCA41	2
		KX-TGC413	KX-TGC410	KX-TGCA41	3
	KX-TGC420	KX-TGC420	KX-TGC420	KX-TGCA41	1
	series
		KX-TGC422	KX-TGC420	KX-TGCA41	2
		KX-TGC423	KX-TGC420	KX-TGCA41	3
		KX-TGC424	KX-TGC420	KX-TGCA41	4
		KX-TGC425	KX-TGC420	KX-TGCA41	5

Accessory information

Supplied accessories

No.	Supplied handset qty.	1 unit*1	2 units*2	3 units*3		4 units*4	5 units*5
	Accessory item/	Accessory quantity
	Part number
A	AC adaptor for base unit/	1	1	1		1	1
	PNLV226E0X
B	Telephone line cord/	1	1	1		1	1
	PNJA1113Y (Black/for U.K.)
	or PNJA1037Z
	(Transparence/for U.K.)
C	Rechargeable batteries*6	2	4	6		8	10
D	Handset cover*7	1	2	3		4	5
E	Charger/PNLC1074ZB	–	1	2		3	4
	Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333						3

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Introduction

	Supplied handset qty.		1 unit*1	2 units*2	3 units*3	4 units*4	5 units*5
No. Accessory item/			Accessory quantity
	Part number
F	AC adaptor for charger/		–	1	2	3	4
	PNLV233EKX
*1	KX-TGC410/KX-TGC420
*2	KX-TGC412/KX-TGC422
*3	KX-TGC413/KX-TGC423
*4	KX-TGC424
*5	KX-TGC425
*6	See page 4 for replacement battery information.
*7	The handset cover comes attached to the handset.
A	B	C		D	E	F

Additional/replacement accessories

Please contact your nearest Panasonic dealer for sales information.

Accessory item	Model number/Specifications
Rechargeable	Battery type:
batteries*1	– Nickel metal hydride (Ni-MH)
	– 2 x AAA (R03) size for each handset
	–	1.2 V
	–	Minimum amperage of 550 mAh
DECT repeater	KX-A405, KX-A406

*1 Replacement batteries may have a different capacity from that of the supplied batteries. We recommend using Panasonic rechargeable batteries.

Other information

RDesign and specifications are subject to change without notice.

RThe illustrations in these instructions may vary slightly from the actual product.

Sales and support information

Customer Communications Centre

RFor customers within the U.K.: 0344 844 3899

RFor customers within Ireland: 01289 8333

RFor further support on your product, please visit our website: www.panasonic.co.uk

4	Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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Introduction

Direct Sales at Panasonic U.K.

ROrder accessory and consumable items for your product with ease and confidence by phoning our Customer Communications Centre Monday - Friday 9:00am - 5:00pm (Excluding public holidays).

RGo on line through our Internet Accessory ordering application at www.pas-europe.com

RMost major credit and debit cards accepted.

RAll enquiries transactions and distribution facilities are provided directly by Panasonic U.K.

RAlso available through our Internet is direct shopping for a wide range of finished products. Take a browse on our website for further details.

shop.panasonic.co.uk/

General information

RThis equipment is designed for use on the U.K. and Ireland analogue telephone network.

RIn the event of problems, you should contact your equipment supplier in the first instance.

Declaration of Conformity:

RPanasonic Corporation declares that the radio equipment type (KX-TGC410 series/ KX-TGC420 series: page 3) is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.ptc.panasonic.eu/doc

Contact to Authorised Representative:

Panasonic Testing Centre Panasonic Marketing Europe GmbH

Winsbergring 15, 22525 Hamburg, Germany

Ecodesign information

Ecodesign information under EU Regulation (EC) No. 1275/2008 amended by (EU) Regulation No. 801/2013. From 1 January 2015.

Please visit here: http://www.ptc.panasonic.eu/erp Click [Downloads]

a Energy related products information (Public)

Power consumption in networked standby and guidance are mentioned in the web site above.

Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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Introduction

Graphical Symbols for Use on Equipment and Their Descriptions

Symbol

Explanation

Symbol

Explanation

Alternating current (A.C.)

Class P equipment

(equipment in which

protection against electric

shock rely on Double

Insulation or Reinforced

Insulation.)

Direct current (D.C.)

“ON” (power)

Protective earth

“OFF” (power)

Protective bonding earth

Stand-by (power)

Functional earth

“ON”/“OFF” (power ;

push-push)

For indoor use only

Caution, risk of electric

shock

For your future reference

We recommend keeping a record of the following information to assist with any repair under warranty.

Serial No.	Date of purchase
(found on the bottom of the base unit)
Name and address of dealer

Attach your purchase receipt here.

6	Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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Important Information

For your safety

To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product.

WARNING

Power connection

RUse only the power source marked on the product.

RDo not overload power outlets and extension cords. This can result in the risk of fire or electric shock.

RCompletely insert the AC adaptor/power plug into the power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire.

RRegularly remove any dust, etc. from the AC adaptor/power plug by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire.

RUnplug the product from power outlets if it emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact an authorised service centre.

RUnplug from power outlets and never touch the inside of the product if its casing has been broken open.

RNever touch the plug with wet hands. Danger of electric shock exists.

Installation

RTo prevent the risk of fire or electrical shock, do not expose the product to rain or any type of moisture.

RDo not place or use this product near automatically controlled devices such as automatic doors and fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident.

RDo not allow the AC adaptor or telephone line cord to be excessively pulled, bent or placed under heavy objects.

Operating safeguards

RUnplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners.

RDo not disassemble the product.

RDo not spill liquids (detergents, cleansers, etc.) onto the telephone line cord plug, or allow it to become wet at all. This may cause a fire. If the telephone line cord plug becomes wet, immediately pull it from the telephone wall jack, and do not use.

Medical

RConsult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. (The product operates in the frequency range of

1.88 GHz to 1.90 GHz, and the RF transmission power is 250 mW (max.).)

RDo not use the product in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.

CAUTION

Installation and location

RNever install telephone wiring during an electrical storm.

RNever install telephone line jacks in wet locations unless the jack is specifically designed for wet locations.

RNever touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

RUse caution when installing or modifying telephone lines.

RThe AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible.

Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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Important Information

RThis product is unable to make calls when:

–the handset batteries need recharging or have failed.

–there is a power failure.

–the key lock feature is turned on.

Battery

RWe recommend using the batteries noted on page 4. USE ONLY rechargeable

Ni-MH batteries AAA (R03) size.

RDo not mix old and new batteries.

RDo not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed.

RExercise care when handling the batteries. Do not allow conductive materials such as rings, bracelets, or keys to touch the batteries, otherwise a short circuit may cause the batteries and/or the conductive material to overheat and cause burns.

RCharge the batteries provided with or identified for use with this product only, in accordance with the instructions and limitations specified in this manual.

ROnly use a compatible base unit (or charger) to charge the batteries. Do not tamper with the base unit (or charger). Failure to follow these instructions may cause the batteries to swell or explode.

Important safety instructions

When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

1.Do not use this product near water for example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool.

2.Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

3.Do not use the telephone to report a gas leak in the vicinity of the leak.

4.Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.

SAVE THESE INSTRUCTIONS

For best performance

Base unit location/avoiding noise

The base unit and other compatible Panasonic units use radio waves to communicate with each other.

RFor maximum coverage and noise-free communications, place your base unit:

–at a convenient, high, and central location with no obstructions between the handset and base unit in an indoor environment.

–away from electronic appliances such as TVs, radios, personal computers, wireless devices, or other phones.

–facing away from radio frequency transmitters, such as external antennas of mobile phone cell stations. (Avoid putting the base unit on a bay window or near a window.)

RCoverage and voice quality depends on the local environmental conditions.

RIf the reception for a base unit location is not satisfactory, move the base unit to another location for better reception.

Environment

RKeep the product away from electrical noise generating devices, such as fluorescent lamps and motors.

RThe product should be kept free from excessive smoke, dust, high temperature, and vibration.

RThe product should not be exposed to direct sunlight.

RDo not place heavy objects on top of the product.

RWhen you leave the product unused for a long period of time, unplug the product from the power outlet.

RThe product should be kept away from heat sources such as radiators, cookers, etc. It

8	Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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Important Information

should not be placed in rooms where the temperature is less than 0 °C or greater than 40 °C. Damp basements should also be avoided.

RThe maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc.

ROperating the product near electrical appliances may cause interference. Move away from the electrical appliances.

Routine care

RWipe the outer surface of the product with a soft moist cloth.

RDo not use benzine, thinner, or any abrasive powder.

Other information

CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

Notice for product disposal, transfer, or return

RThis product can store your private/ confidential information. To protect your privacy/confidentiality, we recommend that you erase information such as phonebook or caller list entries from the memory before you dispose of, transfer, or return the product.

Disposal of Old Equipment and Batteries (Only for European Union and countries with recycling systems)

12

These symbols (A, B) on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries must not be mixed with general household waste. For proper treatment, recovery and recycling of old products and batteries, please take them to applicable collection points in accordance with your national legislation.

By disposing of them correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment.

For more information about collection and recycling, please contact your local municipality. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.

For business users in the European Union

If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information.

Information on Disposal in other Countries outside the European Union

These symbols (A, B) are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.

Note for the battery symbol

This symbol (B) might be used in combination with a chemical symbol. In this case it complies with the requirement set by the Directive for the chemical involved.

Note for the battery removal procedure

Refer to “Battery installation” on page 11.

Specifications

R Standard:

Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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Important Information

DECT (Digital Enhanced Cordless

Telecommunications),

GAP (Generic Access Profile)

RFrequency range:

1.88 GHz to 1.90 GHz

RRF transmission power:

Approx. 10 mW (average power per channel)

250 mW (max.)

RPower source:

100–240 V AC, 50/60 Hz

RPower consumption: Base unit:

Standby: Approx. 0.5 W Maximum: Approx. 2.5 W

Charger:

Standby: Approx. 0.1 W Maximum: Approx. 1.5 W

ROperating conditions:

0 °C–40 °C, 20 %–80 % relative air humidity (dry)

10	Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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Getting Started

Setting up

Connections

n Base unit

Connect the AC adaptor to the unit by pressing the plug firmly.

Fasten the cord by hooking it.

Connect the AC adaptor to the power outlet.

Connect the telephone line cord to the unit, then to the telephone line jack until you hear a click.

A DSL/ADSL filter (not supplied) is required if you have a DSL/ADSL service.

3

4

5

4

1

2

Note:

RUse only the supplied Panasonic AC adaptor PNLV226E.

RUse only the supplied telephone line cord.

n Charger

Connect the AC adaptor plug to the unit until you hear a click.

Connect the AC adaptor to the power outlet.

1 2

Note:

RUse only the supplied Panasonic AC adaptor PNLV233E.

Battery installation

RUSE ONLY rechargeable Ni-MH batteries AAA (R03) size (1).

RDo NOT use alkaline/manganese/Ni-Cd batteries.

RConfirm correct polarities (, ).

1

RFollow the directions on the display to set up the unit.

Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

11

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Getting Started

Battery charging

Charge for about 7 hours.

RConfirm “Charging” is displayed (1).

RWhen the batteries are fully charged,

“Fully Charged” is displayed.

1

Note when setting up

Note for connections

RThe AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.)

RThe AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.

During a power failure

RThe unit cannot be used to make or receive calls during a power failure. We recommend connecting a corded-type telephone that does not use an AC adaptor to your telephone line.

Note for battery installation

RUse the supplied rechargeable batteries. For replacement, we recommend using the Panasonic rechargeable batteries noted on page 4, 8.

Note for battery charging

RIt is normal for the handset to feel warm during charging.

RClean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month. Before cleaning the unit, disconnect from power outlets and any telephone line cords. Clean more often if the unit is exposed to grease, dust, or high humidity.

Battery level

Icon	Battery level
	High
	Medium
	Low
	Needs charging.

Panasonic Ni-MH battery performance (supplied batteries)

Operation	Operating time
In continuous use	18 hours max.
Not in use (standby)	200 hours max.

Note:

RActual battery performance depends on usage and ambient environment.

RWhen eco mode is set to “Eco Plus”, the base unit stops communicating with the handset while it is in standby mode. As a result, the handset uses more power than usual to search for the base unit and therefore battery usage time is shortened (page 16). (KX-TGC420 series: page 3)

12	Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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						Getting Started
				M	N (INTERCOM)
	Controls			R This feature is available between 2
					handsets.
	Handset			Charge contacts
				n Control type
					Soft keys
			F	By pressing a soft key, you can select the
				feature shown directly above it on the
				display.
				(Example: MENU, OK, etc.)
					Navigator key
			G	Navigator keys functions as follows.
				– MDN, MCN, MFN, or MEN: Scroll through
				various lists and items.
				– VOL. (Volume: MDN or MCN): Adjust the
				receiver or speaker volume while talking.
	A			– MFN W: View the phonebook entry.
			H	– MEN REDIAL: View the redial list.
		B
				– MCN CID (Caller ID): View the caller list.
		C		Base unit
				n KX-TGC410 series: page 3
					A	B
		D	I
			J
		E
			K
		A	A
		B
	Speaker			Charge contacts
	M	N (Talk)
	Dial keypad			M	N (Locator)
	MZN (SP-PHONE: Speakerphone)			R You can locate a misplaced handset
	Microphone				by pressing M	N.
	Receiver
	Display
	M	N (Power) MOFFN
	MRECALLN MECON
	ECO: Eco mode shortcut key

Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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Getting Started

n KX-TGC420 series: page 3

A B C D E

FG H I J K

Charge contacts

Speaker

MN (LOCATOR)

RYou can locate a misplaced handset by pressing MN.

MjN/MkN (VOLUME: Volume up/down) MERASEN

MN (Repeat)

ANSWER ON/OFF indicator MANSWER ON/OFFN

MN (PLAY/STOP)

Message indicator MN (Skip)

Display icons

Handset display items

Item Meaning

Range status: The more bars visible, the closer the handset is to the base unit.

Out of base unit range

Security for phone calls is set to “Enhanced”.*1 (page 29)

Paging, intercom mode*2

ZSpeakerphone is on. (page 17)

Item Meaning

The line is in use.

RWhen flashing slowly: The call is put on hold.

RWhen flashing rapidly: An incoming call is now being received.

Missed call*3 (page 31)

Eco mode is set to “Eco”. (page 16)

Eco mode is set to “Eco

Plus”.*1 (page 16)

The LCD backlight is off. (page 25)

R When displayed next to the battery icon: Answering system is on.*1 (page 33)

RWhen displayed with a number: New messages have been recorded.*1 (page 34)

“Greeting Only” is selected. Caller messages are not recorded.*1

(page 37)

Battery level

Alarm is on. (page 27)

Privacy mode is on.*2 (page 25)

Ringer volume is off. (page 24)

Nuisance call blocked.*3 (page 27)

New voicemail message received.*4 (page 38)

Line in Someone is using the line.*2 use

IN USE Answering system is being used by another handset*5 or the base unit.*1

*1 KX-TGC420 series: page 3

*2 KX-TGC412/KX-TGC413/KX-TGC422/ KX-TGC423/KX-TGC424/KX-TGC425

*3 Caller ID subscribers only

14	Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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Getting Started

*4 Voicemail subscribers only

*5 KX-TGC422/KX-TGC423/KX-TGC424/ KX-TGC425

Handset soft key icons

Icon Action

OK Accepts the current selection.

Temporarily turns off the ringer for incoming calls. (page 17)

WOpens the phonebook.

Turns the key lock feature off. (page 19)

n When you select a language other than

English

Icon Action

Returns to the previous screen or outside call.

Displays the menu.

Makes a call.

Places a call on hold.*1

Allows you to edit phone numbers.

Adds new entry.

Displays the phonebook search menu.

Stops alarm.

Snooze button on the alarm.

Selects entries or handsets.

nStops recording or playback.*2

Stores phone numbers.

Erases the selected item.

Allows you to make an intercom call.

CErases a number/character.

Puts the call on mute.

*1 KX-TGC412/KX-TGC413/KX-TGC422/ KX-TGC423/KX-TGC424/KX-TGC425

*2 KX-TGC420 series: page 3

Turning the power on/off

Press MN for about 2 seconds.

Language setting

Display language

1MMENUN#110

2MbN: Select your desired language. a MOKN a MOFFN

Date and time

1MMENUN#101

2Enter the current date, month, and year. a MOKN

Example: 12 July, 2016

12 07 16

3Enter the current hour and minute.

Example: 9:30

09 30

R You can select 24-hour or 12-hour clock format (“AM” or “PM”) by

pressing *.

4MOKN a MOFFN

Recording your greeting message

Available for:

KX-TGC420 series (page 3)

You can record your own greeting message instead of using a pre-recorded greeting message. See page 33 for details.

1 MMENUN#302

2MbN: “Yes” a MOKN

3Record a greeting message. a MSTOPN a MOFFN

Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333

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