HP LaserJet 500 User Manual

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LASERJET PRO 500 COLOR MFP

User Guide

M570

HP LaserJet Pro 500 color MFP M570

User Guide

Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 3, 5/2014

Part number: CZ271-90908

Trademark Credits

Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.

Apple and the Apple logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. iPod is a trademark of Apple Computer, Inc. iPod is for legal or rightholderauthorized copying only. Don't steal music.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

PANTONE® is the property of Pantone, Inc.

UNIX® is a registered trademark of The Open Group.

Table of contents

1 Product introduction .....................................................................................................................................	1
Product comparison ..............................................................................................................................................	2
Product views ........................................................................................................................................................	4
Product front view ...............................................................................................................................	4
Product back view ...............................................................................................................................	5
Interface ports .....................................................................................................................................	6
Serial number and model number location ........................................................................................	7
Control panel .........................................................................................................................................................	8
Control-panel layout ...........................................................................................................................	8
Control-panel Home screen ................................................................................................................	9
Control-panel help system ...............................................................................................................	10
Print product reports ...........................................................................................................................................	11
2 Paper trays .................................................................................................................................................	13
Supported paper sizes .........................................................................................................................................	14
Supported paper types ........................................................................................................................................	16
Tray 1 ...................................................................................................................................................................	18
Tray capacity and paper orientation .................................................................................................	18
Load Tray 1 ........................................................................................................................................	20
Print envelopes ...............................................................................................................	22
Tray 2 ...................................................................................................................................................................	23
Tray capacity and paper orientation .................................................................................................	23
Load Tray 2 ........................................................................................................................................	24
Optional Tray 3 ....................................................................................................................................................	26
Tray capacity and paper orientation .................................................................................................	26
Load Tray 3 ........................................................................................................................................	27
3 Parts, supplies, and accessories ...................................................................................................................	29
Order parts, accessories, and supplies ...............................................................................................................	30
HP policy on non-HP supplies .............................................................................................................................	31
HP anticounterfeit Web site ................................................................................................................................	32

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iii

Print when a toner cartridge is at estimated end of life .....................................................................................	33
Enable or disable the At Very Low settings ........................................................................................................	34
Customer self-repair parts ..................................................................................................................................	35
Accessories ..........................................................................................................................................................	36
Toner cartridges ..................................................................................................................................................	37
Toner-cartridge view .........................................................................................................................	37
Toner-cartridge information .............................................................................................................	38
Recycle toner cartridges .................................................................................................	38
Toner-cartridge storage .................................................................................................	38
HP policy on non-HP toner cartridges ............................................................................	38
Replace the toner cartridges ............................................................................................................	39
Toner collection unit ............................................................................................................................................	42
Replace the toner collection unit ......................................................................................................	42
4 Print ...........................................................................................................................................................	45
Supported print drivers (Windows) .....................................................................................................................	46
HP Universal Print Driver (UPD) ........................................................................................................	46
UPD installation modes ..................................................................................................	47
Change print-job settings (Windows) ..................................................................................................................	48
Priority for changing print-job settings ............................................................................................	48
Change the settings for all print jobs until the software program is closed ...................................	48
Change the default settings for all print jobs ...................................................................................	48
Change the product configuration settings ......................................................................................	49
Change print-job settings (Mac OS X) ..................................................................................................................	50
Priority for changing print-job settings ............................................................................................	50
Change the settings for all print jobs until the software program is closed ...................................	50
Change the default settings for all print jobs ...................................................................................	50
Change the product configuration settings ......................................................................................	51
Print tasks (Windows) ..........................................................................................................................................	52
Use a printing shortcut (Windows) ...................................................................................................	52
Create printing shortcuts (Windows) ................................................................................................	54
Automatically print on both sides (Windows) ..................................................................................	56
Manually print on both sides (Windows) ..........................................................................................	58
Print multiple pages per sheet (Windows) .......................................................................................	59
Select the page orientation (Windows) ............................................................................................	61
Select the paper type (Windows) ......................................................................................................	63
Print the first or last page on different paper (Windows) ................................................................	65
Scale a document to fit page size (Windows) ...................................................................................	68
Create a booklet (Windows) ..............................................................................................................	70
Print tasks (Mac OS X) ..........................................................................................................................................	72
Use a printing preset (Mac OS X) .......................................................................................................	72

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Create a printing preset (Mac OS X) ..................................................................................................	72
Automatically print on both sides (Mac OS X) ..................................................................................	72
Manually print on both sides (Mac OS X) ..........................................................................................	73
Print multiple pages per sheet (Mac OS X) .......................................................................................	73
Select the page orientation (Mac OS X) ............................................................................................	73
Select the paper type (Mac OS X) ......................................................................................................	73
Print a cover page (Mac OS X) ...........................................................................................................	74
Scale a document to fit page size (Mac OS X) ...................................................................................	74
Create a booklet (Mac OS X) ..............................................................................................................	74
Additional print tasks (Windows) ........................................................................................................................	75
Cancel a print job (Windows) .............................................................................................................	75
Select the paper size (Windows) .......................................................................................................	75
Select a custom paper size (Windows) .............................................................................................	76
Print watermarks (Windows) ............................................................................................................	76
Additional print tasks (Mac OS X) ........................................................................................................................	77
Cancel a print job (Mac OS X) .............................................................................................................	77
Select the paper size (Mac OS X) .......................................................................................................	77
Select a custom paper size (Mac OS X) .............................................................................................	77
Print watermarks (Mac OS X) ............................................................................................................	78
Create archival-quality prints .............................................................................................................................	79
Color printing .......................................................................................................................................................	80
Use the HP EasyColor option .............................................................................................................	80
Change the color options (Windows) ................................................................................................	80
Change the color theme for a print job (Windows) ...........................................................................	81
Change the color options (Mac OS X) ................................................................................................	81
Manual color options .........................................................................................................................	82
Match colors ......................................................................................................................................	82
Use HP ePrint .......................................................................................................................................................	84
Use AirPrint ..........................................................................................................................................................	85
Use walk-up USB printing ....................................................................................................................................	86
5 Copy ...........................................................................................................................................................	87
Set new default copy settings .............................................................................................................................	88
Restore copy default settings .............................................................................................................................	89
Make a single copy ...............................................................................................................................................	90
Make multiple copies ...........................................................................................................................................	91
Copy a multiple-page original .............................................................................................................................	92
Copy identification cards .....................................................................................................................................	93
Collate a copy job .................................................................................................................................................	94
Copy on both sides (duplex) ................................................................................................................................	95
Copy on both sides automatically .....................................................................................................	95

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Copy on both sides manually ............................................................................................................	96
Reduce or enlarge a copy ....................................................................................................................................	97
Make color or black and white copies .................................................................................................................	98
Optimize copy quality ..........................................................................................................................................	99
Adjust the lightness or darkness for copies .....................................................................................................	100
Adjust the copy image .......................................................................................................................................	101
Copy in draft mode ............................................................................................................................................	102
Set the paper size and type for copying on special paper ................................................................................	103
6 Scan .........................................................................................................................................................	105
Scan by using the HP Scan software (Windows) ...............................................................................................	106
Scan by using the HP Scan software (Mac OS X) ...............................................................................................	107
Scan to a USB flash drive ...................................................................................................................................	108
Set up scan to network folder and scan to email features ..............................................................................	109
Scan to a network folder ...................................................................................................................................	110
Scan to email .....................................................................................................................................................	111
Scan by using other software ............................................................................................................................	112
Scan from a TWAIN-compliant program (Windows) ......................................................................	112
Scan from a WIA-compliant program (Windows) ...........................................................................	112
7 Fax ...........................................................................................................................................................	113
Connect fax to a telephone line ........................................................................................................................	114
Set up fax with a telephone answering machine ..............................................................................................	114
Set up fax with an extension phone ..................................................................................................................	114
Setup for stand-alone fax .................................................................................................................................	114
Configure the fax time, date, and header .........................................................................................................	116
Use the control panel ......................................................................................................................	116
Use the HP Fax Setup Wizard ..........................................................................................................	116
Use special characters in fax headers ...............................................................................................................	116
Use the phone book ...........................................................................................................................................	117
Use the control panel to create and edit the fax phone book ........................................................	117
Delete phone book entries ..............................................................................................................	117
Create and edit speed-dial entries ....................................................................................................................	118
Delete speed-dial entries ..................................................................................................................................	119
Create and edit group-dial entries ....................................................................................................................	120
Delete group-dial entries ..................................................................................................................................	121
Configure send fax settings ..............................................................................................................................	122
Set special dialing symbols and options ........................................................................................	122
Set a dialing prefix ........................................................................................................	122
Set the dial tone detection ..............................................................................................................	122
Tone dial or pulse dial ..................................................................................................	123

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Set autoredial and the time between redials .................................................................................	123
Set light/dark and resolution ..........................................................................................................	124
Set the default light/dark (contrast) setting ...............................................................	124
Set resolution settings .................................................................................................	124
Set billing codes ..............................................................................................................................	125
Configure receive fax settings ..........................................................................................................................	126
Set fax forwarding ..........................................................................................................................	126
Set the answer mode ......................................................................................................................	126
Block or unblock fax numbers ........................................................................................................	127
Set the number of rings-to-answer ................................................................................................	127
Set distinctive ring ..........................................................................................................................	128
Use autoreduction for incoming faxes ...........................................................................................	129
Set fax reprint settings ...................................................................................................................	129
Set the fax sounds volume .............................................................................................................	129
Set the alarm volume, phone-line volume, and ring volume ......................................	129
Set stamp-received faxes ...............................................................................................................	130
Set the private receive feature .......................................................................................................	130
Set fax polling ....................................................................................................................................................	130
Use fax ...............................................................................................................................................................	132
Supported fax programs .................................................................................................................	132
Cancel a fax .....................................................................................................................................	132
Cancel the current fax ..................................................................................................	132
Cancel a pending fax job ...............................................................................................	133
Delete faxes from memory .............................................................................................................	133
Use fax on a DSL, PBX, or ISDN system ..........................................................................................	133
DSL ................................................................................................................................	133
PBX ................................................................................................................................	134
ISDN ...............................................................................................................................	134
Use fax on a VoIP service ................................................................................................................	134
Fax memory contents are retained when there is a loss of power ................................................	134
Security issues when connecting internal networks to public phone lines ...................................	134
Fax from the flatbed scanner .........................................................................................................	135
Fax from the document feeder .......................................................................................................	136
Use speed dials and group-dial entries ..........................................................................................	136
Send a fax from the software (Windows) .......................................................................................	137
Send a fax by dialing from a telephone connected to the fax line ................................................	138
Send a fax with confirmation ..........................................................................................................	138
Schedule a fax to be sent later .......................................................................................................	138
Send a fax combining an electronic and paper document .............................................................	139
Use access codes, credit cards, or calling cards .............................................................................	139
Send faxes internationally ...........................................................................................	139

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Print a fax ........................................................................................................................................	140
Reprint a fax ....................................................................................................................................	141
Automatically print on both sides of received faxes ......................................................................	142
Receive faxes when fax tones are audible on the phone line ........................................................	142
Print a stored fax when the private receive feature is on ..............................................................	142
8 Manage and maintain .................................................................................................................................	143
Use the HP Reconfiguration Utility to change the product connection (Windows) .........................................	144
Set up HP Wireless Direct Printing ....................................................................................................................	145
Use HP Web Services applications ....................................................................................................................	146
Configure IP network settings ...........................................................................................................................	147
Printer sharing disclaimer ...............................................................................................................	147
View or change network settings ...................................................................................................	147
Manually configure IPv4 TCP/IP parameters from the control panel ............................................	147
Rename the product on a network .................................................................................................	147
Link speed and duplex settings ......................................................................................................	149
HP Device Toolbox (Windows) ...........................................................................................................................	150
HP Utility for Mac OS X .......................................................................................................................................	152
Open HP Utility ................................................................................................................................	152
HP Utility features ...........................................................................................................................	152
Use HP Web Jetadmin software ........................................................................................................................	153
Economy settings ..............................................................................................................................................	154
Print with EconoMode .....................................................................................................................	154
Set the Sleep Delay .........................................................................................................................	154
Set the Auto Power Down delay .....................................................................................................	154
Product security features ..................................................................................................................................	156
Lock the product .............................................................................................................................	156
Set or change the product password ..............................................................................................	156
Upgrade the firmware .......................................................................................................................................	157
Manually upgrade the firmware .....................................................................................................	157
Set the product to automatically upgrade the firmware ...............................................................	157
9 Solve problems ..........................................................................................................................................	159
Solve problems checklist ..................................................................................................................................	160
Step 1: Make sure that the product is set up correctly ..................................................................	160
Step 2: Check the cabling or wireless connection ..........................................................................	160
Step 3: Check the control panel for error messages ......................................................................	161
Step 4: Check the paper ..................................................................................................................	161
Step 5: Check the software .............................................................................................................	161
Step 6: Test print functionality .......................................................................................................	161
Step 7: Test copy functionality .......................................................................................................	162

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Step 8: Test the fax functionality ...................................................................................................	162
Step 9: Check the toner cartridge ...................................................................................................	162
Step 10: Try sending a print job from a computer .........................................................................	162
Step 11: Verify that the product is on the network ........................................................................	162
Restore the factory-set defaults ......................................................................................................................	163
Control panel help system ................................................................................................................................	164
Paper feeds incorrectly or becomes jammed ...................................................................................................	165
The product does not pick up paper ...............................................................................................	165
The product picks up multiple sheets of paper ..............................................................................	165
The document feeder jams, skews, or picks up multiple sheets of paper ....................................	165
Prevent paper jams from the paper trays ......................................................................................	166
Clear jams ..........................................................................................................................................................	167
Jam locations ..................................................................................................................................	167
Clear jams in the document feeder .................................................................................................	168
Clear jams in the output bin area ....................................................................................................	170
Clear jams in Tray 1 .........................................................................................................................	171
Clear jams in Tray 2 .........................................................................................................................	173
Clear jams in the right door .............................................................................................................	174
Clear jams in optional Tray 3 ..........................................................................................................	178
Clear jams in the lower right door (Tray 3) .....................................................................................	179
Improve print quality .........................................................................................................................................	180
Print from a different software program .......................................................................................	180
Set the paper-type setting for the print job ...................................................................................	180
Check the paper-type setting (Windows) .....................................................................	180
Check the paper-type setting (Mac OS X) .....................................................................	181
Check the toner-cartridge status ...................................................................................................	181
Calibrate the product to align the colors ........................................................................................	181
Print a cleaning page ......................................................................................................................	181
Perform additional print quality troubleshooting .........................................................................	182
Print the print quality page ..........................................................................................	182
Interpret the print quality page ....................................................................................	182
Inspect the toner cartridge for damage .........................................................................................	183
Check the paper and printing environment ....................................................................................	183
Use paper that meets HP specifications ......................................................................	183
Check the product environment ...................................................................................	184
Check the EconoMode settings .......................................................................................................	184
Adjust color settings (Windows) .....................................................................................................	185
Try a different print driver ..............................................................................................................	186
Improve copy quality .........................................................................................................................................	187
Check the scanner glass for dirt and smudges ...............................................................................	187
Check the paper settings ................................................................................................................	188

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Check the image adjustment settings ............................................................................................	188
Optimize for text or pictures ..........................................................................................................	189
Edge-to-edge copying ....................................................................................................................	189
Clean the pickup rollers and separation pad in the document feeder ...........................................	189
Improve scan quality .........................................................................................................................................	191
Check the scanner glass for dirt and smudges ...............................................................................	191
Clean the pickup rollers and separation pad in the document feeder ...........................................	192
Improve fax quality ...........................................................................................................................................	194
Check the scanner glass for dirt and smudges ...............................................................................	194
Check the send-fax resolution setting ...........................................................................................	195
Check the error correction setting ..................................................................................................	195
Send to a different fax machine .....................................................................................................	195
Clean the pickup rollers and separation pad in the document feeder ...........................................	196
Check the fit-to-page setting .........................................................................................................	196
Check the sender's fax machine .....................................................................................................	197
The product does not print or it prints slowly ..................................................................................................	198
The product does not print .............................................................................................................	198
The product prints slowly ...............................................................................................................	198
Solve walk-up USB printing problems ..............................................................................................................	199
The USB Flash Drive menu does not open when you insert the USB flash drive ...........................	199
The file does not print from the USB flash drive ............................................................................	199
The file that you want to print is not listed in the USB Flash Drive menu .....................................	199
Solve fax problems ............................................................................................................................................	200
Checklist for solving fax problems .................................................................................................	200
Perform a fax diagnostic test .........................................................................................................	201
Fax trace report ...............................................................................................................................	202
Fax error report printing .................................................................................................................	202
Print all fax reports .......................................................................................................	202
Print individual fax reports ...........................................................................................	202
Set the fax error report ................................................................................................	203
Set the fax-error-correction mode .................................................................................................	203
Change the fax speed ......................................................................................................................	203
Solve problems sending faxes ........................................................................................................	204
An error message displays on the control panel .........................................................	204
The Communication error message appears ............................................	204
No dial tone ................................................................................................	205
The Fax is busy message appears .............................................................	205
The No fax answer message appears ........................................................	205
Document feeder paper jam ......................................................................	206
The Fax storage is full message appears ..................................................	206
Scanner error ..............................................................................................	206

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The control panel displays a Ready message with no attempt to send the fax .........	206
The control panel displays the message "Storing page 1" and does not progress
beyond that message ...................................................................................................	207
Faxes can be received, but not sent .............................................................................	207
Product is password protected ....................................................................................	207
Unable to use fax functions from the control panel ....................................................	208
Unable to use speed dials .............................................................................................	208
Unable to use group dials .............................................................................................	208
Receive a recorded error message from the phone company when trying to send
a fax ..............................................................................................................................	208
Unable to send a fax when a phone is connected to the product ................................	209
Solve problems receiving faxes ......................................................................................................	209
The fax does not respond .............................................................................................	209
The fax has a dedicated phone line ...........................................................	209
An answering machine is connected to the product .................................	210
The Answer Mode setting is set to the Manual setting .............................	210
Voice mail is available on the fax line ........................................................	210
The product is connected to a DSL phone service .....................................	211
The product uses a fax over IP or VoIP phone service ...............................	211
An error message displays on the control panel .........................................................	211
The No fax detected. message displays ....................................................	211
The Communication error message appears ............................................	212
The Fax storage is full message appears ..................................................	213
The Fax is busy message appears .............................................................	213
A fax is received but does not print ..............................................................................	213
The Private Receive feature is on ..............................................................	213
Sender receives a busy signal ......................................................................................	213
A handset is connected to the product ......................................................	213
A phone line splitter is being used .............................................................	214
No dial tone ...................................................................................................................	214
Cannot send or receive a fax on a PBX line ..................................................................	214
Solve general fax problems ............................................................................................................	214
Faxes are sending slowly .............................................................................................	214
Fax quality is poor ........................................................................................................	215
Fax cuts off or prints on two pages ..............................................................................	215
Solve USB connection problems .......................................................................................................................	217
Solve wired network problems .........................................................................................................................	218
Poor physical connection ................................................................................................................	218
The computer is using the incorrect IP address for the product ...................................................	218
The computer is unable to communicate with the product ...........................................................	218
The product is using incorrect link and duplex settings for the network ......................................	219

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New software programs might be causing compatibility problems .............................................	219
The computer or workstation might be set up incorrectly ............................................................	219
The product is disabled, or other network settings are incorrect .................................................	219
Solve wireless network problems .....................................................................................................................	220
Wireless connectivity checklist .......................................................................................................	220
The product does not print after the wireless configuration completes ......................................	221
The product does not print, and the computer has a third-party firewall installed .....................	221
The wireless connection does not work after moving the wireless router or product .................	221
Cannot connect more computers to the wireless product .............................................................	221
The wireless product loses communication when connected to a VPN ........................................	221
The network does not appear in the wireless networks list ..........................................................	221
The wireless network is not functioning ........................................................................................	222
Perform a wireless network diagnostic test ..................................................................................	222
Reduce interference on a wireless network ...................................................................................	222
Solve product software problems with Windows .............................................................................................	223
A print driver for the product is not visible in the Printer folder ...................................................	223
An error message was displayed during the software installation ...............................................	223
The product is in Ready mode, but nothing prints .........................................................................	223
Solve product software problems with Mac OS X .............................................................................................	225
The print driver is not listed in the Print & Fax or Print & Scan list ................................................	225
The product name does not appear in the product list in the Print & Fax or Print & Scan list ......	225
The print driver does not automatically set up the selected product in the Print & Fax or Print
& Scan list ........................................................................................................................................	225
A print job was not sent to the product that you wanted ..............................................................	225
When connected with a USB cable, the product does not appear in the Print & Fax or Print &
Scan list after the driver is selected. ..............................................................................................	226
You are using a generic print driver when using a USB connection ...............................................	226
Remove software (Windows) ............................................................................................................................	227
Remove software (Mac OS X) ............................................................................................................................	228
Solve scan to email problems ...........................................................................................................................	229
Cannot connect to the email server ................................................................................................	229
The email failed ...............................................................................................................................	229
Unable to scan .................................................................................................................................	229
Solve scan to network folder problems ............................................................................................................	230
The scan failed ................................................................................................................................	230
Index ...........................................................................................................................................................	231

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1 Product introduction

●Product comparison

●Product views

●Control panel

●Print product reports

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Product comparison

M570dn	M570dw
CZ271A	CZ272A

Paper handling	Tray 1 (100-sheet capacity)

	Tray 2 (250-sheet capacity)

	Optional Tray 3 (500-sheet
	capacity)

	Standard output bin (250-sheet
	capacity)

	Automatic duplex printing

Supported operating systems	Windows XP, 32-bit

	Windows Vista, 32-bit and 64-bit

	Windows 7, 32-bit and 64-bit

	Windows 2003 Server (32-bit,
	Service Pack 3), print and scan
	drivers only

	Windows 2008 Server, print and
	scan drivers only
	Windows 2008 Server R2, print and
	scan drivers only

	Mac OS X v10.6 and later

Connectivity	Hi-Speed USB 2.0

	10/100/1000 Ethernet LAN
	connection

	Wireless network connection

Memory	256 MB RAM

Control-panel display	Color graphical touch screen

Print	Prints 30 pages per minute (ppm)
	on A4-size paper and 31 ppm on
	Letter-size paper

	Walk-up USB printing (no
	computer required

Copy	Copies at up to 20 ppm

	Copy resolution is 300 dots per
	inch (dpi)

	This document feeder holds up to
	50 pages and supports page sizes
	from 127 to 356 mm (5 to 14 in) in
	length and from 127 to 216 mm (5
	to 8.5 in) in width

2 Chapter 1 Product introduction

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M570dn	M570dw
CZ271A	CZ272A

	Flatbed scanner supports page
	sizes up to 297 mm (11.7 in) in
	length and up to 215 mm (8.5 in) in
	width

	Automatic duplex copying

Scan	Scans in black and white with
	resolution up to 1200 dpi from the
	flatbed glass
	Scans in color with resolution up to
	300 dpi from the document feeder
	and up to 600 dpi from the flatbed
	glass

	Automatic duplex scanning

	Scan to Email (no software
	required)

	Scan to Network Folder (no
	software required)

	Walk-up USB scanning (no
	computer required)

Fax	V.34 with two RJ-11 fax ports

ENWW	Product comparison 3

Product views

●Product front view

●Product back view

●Interface ports

●Serial number and model number location

Product front view

1	2
	3
14	4
13	5

12	6
	6
11	7
	7
	8
	9
	10

1Latch to release the document-feeder cover (access for clearing jams)

2Document-feeder input tray

3Document-feeder output bin

4Control panel with color touchscreen display (tilts up for easier viewing)

5Walk-up USB port (for printing and scanning without a computer)

6Handle for the right door (access for clearing jams)

7Tray 1

8On/off button

9Jam-access door for optional Tray 3

10Optional Tray 3

11Tray 2

12Front door (access to the toner cartridges and the toner-collection unit)

4 Chapter 1 Product introduction

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13Output bin

14Scanner handle (to raise the scanner lid)

Product back view

3	2

1Formatter (contains the interface ports)

2Power connection

3Slot for a cable-type security lock

ENWW	Product views 5

Interface ports

3 4

1Local area network (LAN) Ethernet (RJ-45) network port

2Hi-Speed USB 2.0 printing port

3Telephone “line out” port for attaching an extension phone, answering machine, or other device

4Fax “line in” port for attaching the fax phone line to the product

6 Chapter 1 Product introduction

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Serial number and model number location

The model number and serial number are listed on an identification label located on the back of the product. They are also listed on the inside of the front door. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product.

Model name	Model number

M570dn	CZ271A

M570dw	CZ272A

ENWW	Product views 7

Control panel

●Control-panel layout

●Control-panel Home screen

●Control-panel help system

Control-panel layout


1	Wireless light (wireless models	Indicates the wireless network is enabled. The light blinks while the product is establishing a
	only)	connection to the wireless network.

2	Touchscreen display	Provides access to the product features and indicates the current status of the product

3	Attention light	Indicates a problem with the product

4	Ready light	Indicates the product is ready

5	Help button and light	Provides access to the control-panel help system

6	Right arrow button and light	Moves the cursor to the right or moves the display image to the next screen
		NOTE:	This button illuminates only when the current screen can use this feature.

7	Cancel button and light	Clears settings, cancels the current job, or exits the current screen
		NOTE:	This button illuminates only when the current screen can use this feature.

8	Back button and light	Returns to the previous screen
		NOTE:	This button illuminates only when the current screen can use this feature.

9	Left arrow button and light	Moves the cursor to the left
		NOTE:	This button illuminates only when the current screen can use this feature.

10	Home button and light	Provides access to the Home screen

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Control-panel Home screen

The Home screen provides access to the product features, and it indicates the product status.

NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages.

1	Web Services button			Provides quick access to HP Web Services features, including HP ePrint
				HP ePrint is a tool that prints documents by using any email enabled device to send them to
				the product’s email address.

2	Setup button			Provides access to the main menus

3	Wireless	button (wireless		Provides access to the Wireless menu and wireless status information
3	Wireless	button (wireless
	models only)			NOTE: When you are connected to a wireless network, this icon changes to a set of signal

				strength bars.
				NOTE: This button does not display when the product is connected to a wired network.

4	Network		button	Provides access to network settings and information. From the network settings screen, you
4	Network		button
				can print the Network Summary page.
				NOTE: This button displays only when the product is connected to a network.

5	Information		button	Provides product status information. From the status summary screen, you can print the
				Configuration Report page.

6	Supplies	button		Provides information about supplies status. From the supplies summary screen, you can
6	Supplies	button
				print the Supplies Status page.

7	Fax button			Provides access to the Fax feature

8	Apps button			Provides access to the Apps menu to print directly from Web applications that you have
				downloaded from the HP ePrintCenter Web site at www.hpeprintcenter.com

9	Product status			Indicates whether the product is ready or is processing a job

10	Scan button			Provides access to the scan features

11	Copy button			Provides access to the copy features

12	USB button			Provides access to the walkup-USB feature (for printing and scanning without a computer)

ENWW	Control panel 9

Control-panel help system

The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Helpbutton in the upper-right corner of the screen.

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.

Some Help screens include animations that guide you through procedures, such as clearing jams.

For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.

If the product alerts you of an error or warning, touch the Helpbutton to open a message that describes the problem. The message also contains instructions to help solve the problem.

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Print product reports

From the Reports menu, you can print several informative pages about the product.

1.From the Home screen on the product control panel, touch the Setup button.

2.Touch the Reports button.

3.Touch the name of the report that you want to print.

Menu item	Description

Demo Page	Prints a page that demonstrates print quality

Menu Structure	Prints a map of the control panel-menu layout. The active settings for each menu are
	listed.

Configuration Report	Prints a list of all the product settings. Includes basic network information when the
	product is connected to a network.

Supplies Status	Prints the status for each toner cartridge, including the following information:
	●	Estimated percentage of cartridge life remaining
	●	Approximate pages remaining
	●	Part numbers for HP toner cartridges
	●	Number of pages printed

Network Summary	Prints a list of all product network settings

Usage Page	Prints a page that lists PCL pages, PCL 6 pages, PS pages, pages that were jammed or
	mispicked in the product, monochrome (black and white) or color pages; and reports the
	page count

PCL Font List	Prints a list of all the PCL fonts that are installed

PS Font List	Prints a list of all the PostScript (PS) fonts that are installed

PCL6 Font List	Prints a list of all the PCL6 fonts that are installed

Color Usage Log	Prints a report that shows the user name, application name, and color usage information
	on a job-by-job basis

Service Page	Prints the service report

Diagnostics Page	Prints the calibration and color diagnostics pages

Print Quality Page	Prints a page that helps solve problems with print quality

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2 Paper trays

●Supported paper sizes

●Supported paper types

●Tray 1

●Tray 2

●Optional Tray 3

ENWW

Supported paper sizes

NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.

Table 2-1 Supported paper sizes

Size and dimensions	Tray 1	Tray 2	Tray 3 (optional)	Automatic duplex
				printing

Letter

216 x 279 mm (8.5 x 11 in)

Legal

216 x 356 mm (8.5 x 14 in)

210 x 297 mm (8.3 x 11.7 in)

RA4

215 x 305 mm (8.5 x 12.0 in)

148 x 210 mm (5.8 x 8.3 in)

B5 (JIS)

182 x 257 mm (7.2 x 10.1 in)

B6 (JIS)

128 x 182 mm (5.0 x 7.2 in)

Executive

184 x 267 mm (7.25 x 10.5 in)

Statement

140 x 216 mm (5.5 x 8.5 in)

4x6

102 x 152 mm (4 x 6 in)

10 x 15 cm

102 x 152 mm (4 x 6 in)

3x5

76 x 127 mm (3 x 5 in)

5x7

127 x 178 mm (5 x 7 in)

5x8

127 x 203 mm (5 x 8 in)

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Table 2-1 Supported paper sizes (continued)

Size and dimensions	Tray 1	Tray 2	Tray 3 (optional)	Automatic duplex
				printing

105 x 148 mm (4.1 x 5.8 in)

Postcard (JIS)

100 x 148 mm (3.9 x 5.8 in)

D Postcard (JIS)

200 x 148 mm (7.9 x 5.8 in)

16K

184 x 260 mm (7.2 x 10.25 in)

16K

195 x 270 mm (7.7 x 10.6 in)

16K

197 x 273 mm (7.75 x 10.75 in)

8.5 x 13

216 x 330 mm (8.5 x 13 in)

Envelope #10

105 x 241 mm (4.1 x 9.5 in)

Envelope B5

176 x 250 mm (6.9 x 9.8 in)

Envelope C5

162 x 229 mm (6.4 x 9 in)

Envelope DL

110 x 220 mm (4.3 x 8.7 in)

Envelope Monarch

98 x 191 mm (3.9 x 7.5 in)

Custom

76 x 127 mm to 216 x 356 mm (3.0 x 5.0 in to 8.5 x 14 in)

Custom

148 x 210 mm to 216 x 297 mm (5.8 x 8.3 in to 8.5 x 11.7 in)

Custom

148 x 210 mm to 216 x 356 mm (5.8 x 8.3 in to 8.5 x 14 in)

ENWW	Supported paper sizes 15

Supported paper types

For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ lj500colorMFPM570.

NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.

Paper type	Tray 1	Tray 21	Tray 3 (optional)	Automatic duplex
				printing

Plain

Light 60–74g

Midweight 96–110g

Heavy 111–130g

Extra Heavy 131–175g

Extra Heavy 131–163g

Color Transparency

Labels

Letterhead

Preprinted

Prepunched

Colored

Rough

Bond

Recycled

Envelope

Cardstock 176–220g

Mid-weight glossy 105–110g

Heavy glossy 111–130g

Extra-heavy glossy 131–175g

Card glossy 176–220g

Opaque film

HP EcoSMART Lite

HP Tough Paper

HP Matte 105g

HP Matte 120g

HP Matte 160g

HP Matte 200g

HP Soft Gloss 120g

16 Chapter 2 Paper trays

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+ 222 hidden pages